Comcast Customer Service – Complaints And Reviews

We have been having problems for the last 4 to 6 weeks, after many phone calls and put on hold for hours. It’s Still not resolved. We finally figured it out: Apt # 1 hacked into our splitter. Stealing!! I called Comcast back and talked to a woman named Chris; she told us this is our problem that it would cost us to have a tech come in. COMCAST… she put us on hold for 45 mins. We were finally hung up. Called back asked to speak to a manager. I could not get a manager on the phone at that time. Robin told us he or she would call back by 9:00 pm that night, but DID NOT CALL BACK. The last five years, $2,400 ea year = $12.000 Last two years, 1,260 ea year = 2,520 Comcast, I have better things to do with my MONEY. SEE YA!!!!!!!

Dealing with Comcast Customer Service is like dealing with the current Administration in Washington D.C. They will tell you something (contrary to what they show in their answers posted in many of their many q&A sections of the Help section). They will not give you a name of their supervisor nor will they transfer you to that person. Only 1 person told me “make sure you get a technician to come and insist he examine the modem which is apparently your problem in that it just stops and keeps you off of the internet for 6 to 8 hours and at least twice every other day”. They even had the audacity to get me a technician two days later on a Sunday. He never showed up even though they sent me an E Mail stating the “Confirmed Day and Time” of the Tech’s appearance. Then the same day sent me a reminder. When Sunday came the tech didn’t show. We had to cancel dinner plans waiting for NO ONE! I found out the following day after a 1 hour conversation of inquiry that the Tech decided to cancel it! When I again asked to be transferred to the Supervisor, it was denied. Stonewalling, evasive, lying, dishonesty is what I expect if I continue with this internet service. LET US NOT FORGET HAVING TO DEAL WITH THEIR UTILIZATION OF THE UNINTELLIGIBLE INDIAN SPEAKING FARMED OUT TECHNICAL SERVICE YOU HAVE TO ENCOUNTER.

I have been trying to get my phone and internet fixed for almost two weeks now and all I seem to get is the run around, we will call you back ” THIS NEVER HAPPENS”, THE SUPERVISOR IS ON BREAK OR ON THE OTHER LINE They finally send down a repairman, he replaces the modem and says it is fixed, ten minutes later while the wife is on the phone it goes out again. Mind you this is after we were on the phone with someone for three days, now we have been trying to get someone down here to fix problem for another three days. I can not wait until frontier gets everything set up that they will service Andrews. Because comcast has the worst customer service possible,I am still waiting for someone to fix my phone service after four days

TERRIBLE service, HORRIBLE customer service!! Had phone service for 5 months and it went down twice. It took over week to get service again the first time, and the 2nd time after 3 no show appointments, we finally went back to Verizon. I would NEVER EVER consider Comcast for any service

My bill has been incorrect for almost one year… I stopped my phone service because friends repeatedly told me that some other person’s name came up on their caller idea when I called. comcast tried for 3 months, but did not understand what I was talking about because they could not find anything wrong? just 1 year ago (last month), I terminated phone service. CABLET TV is included in my maintenance, so I told them I just wanted internet service and returned their phone modem immediately…even though I have a dated receipt for the return, COMCAST HAS NO RECORD OF IT…so today they SUSPENDED MY INTERNET SERVICE”. NOW, I only get an audio contact with an extension to pay, but I cannot even talk to a real person until it is paid. At this point even though they owe me credits ~$400 , I am being intimidated into paying another $330.00 because I need the internet. RIGHT NOW, I am sitting in PANERA’S typing this as I wait on “HOLD” on my cell to reach a supervisor, thinking PANERA’S closes in just over 3 hours, and my cell will probably go dead first…WHAT CAN I DO??????

Comcast worst customer service ever. I would not recommend my worst enemy to them. Been trying to contact for a week now holding for 30 min at a time then they say to leave a message for someone to call you back. Left 17 messages not 1 call back. When I push the prompt to add service they pick up instantly and I asked them how I could lower my bill by cutting service they sent me right back to the number where you can never reach anyone. Just going stop paying these fools and wait until they contact me guess that is the only way.

Signed up for installation service two months ago. Kept sending wrong person out (5times). Need underground installation first. Now unable to contact anyone who speaks. Keep getting sent to number that only offers drop off locations!!! Is go elsewhere but no other company can give us unlimited wifi.

At least you got on hold. They are just hanging up on me this morning.

My bill has increased $34.10 since Dec 2013. Talked to a rep and got no where with her. I asked to speak with a supervisor and was told no one comes in till 12 Noon! Now we both know that is NOT true. I will be checking into Verizon and Direct TV as you are pricing me right out of your service. Also, Windber PA phone and internet was out for almost 5 hours on Sat March 7, 2014 and I would like to be reimbursed for that.

why is Comcast calling my only phone when they are supposed to be here to fix it because it stopped working this morning?

I wouldn’t mind but when the phone doesn’t work the land line doesn’t work. Not a good thing when the are two very ill people whose lives depend on it. Customer service assured me that they put special instructions on the work order. Comcast had best be knocking on my back door before 3pm or they will have a major problem on their hands.