Conn’s Customer Service – Complaints And Reviews

We purchased a Samsung washer and dryer on Aug. 8, 2014 and Aug.14,2014 the dryer went out..From this date to today (8/23/14) we have been giving the run around..we have warranty on both..Today we have had the set 2 weeks and a 1 1/2 week we have been without dryer..we have had a tech from samsung out to discover it is the motor and today a tech from conn’s was out and discovered the same thing..now conn’s is trying to say that we have to wait another week for them to fix it..the order for the motor has been submitted and the expected arrival is Wed. Aug, 26. tech said that they can not be out to fix it until Tues. Sept. 2, 2014..this is not right we only got 5 days to enjoy it and payment is due soon..we feel that why should we make the payment for something we don’t have..my opinion is NEVER purchase anything fron Conn’s Home Plus without investigating..Customer Service is terrible..Bad experience..

Trying to get someone to come out to fix something is a nightmare. They told me to call the company that made my washing machine & they would find someone to fix it. That is pathetic they do not service what they sell. I am so mad that I will never buy another thing from that store,we were good customers! I wouldn’t buy a bicycle from there if they sold them !

I have no problem with the merchandise quality or the technical support I have received. The problem I have is with the disability insurance Conn’s sells. I bought this insurance to protect me in case of an injury, illness, or lay-off. I got hurt on January 11, 2014, and I am still off work. Conn’s owes me 3 months’ payments at the present time. I made two payments after I was injured and my account is current. They have held my payments and give all kinds of excuses for it from in-house processing guidelines and it is your problem to deal with the insurance company. Basically my suggestion is to decline to purchase any insurance through Conns as they will lie and delay payment as long as they can. The fact is that they do not disclose these details when you buy the insurance and deny that they are required to do so under the law regarding full disclosure. Then you call the store and try to get to a manager who basically tells you it is your responsibility to make your payments. When asked to speak to a district manager or higher, they refuse to give you a name or phone number, telling the customer that they are your only contact. By the way, it took from January 11, 2014, until March 30, 2014, for them to get the money from the insurance to Conn’s so it could be credited to my account and now they are delaying sending it to me, instead crediting my account. Anything to avoid issuing a direct refund. Hey Conns, look up my account and see if I’m not telling the truth.

I purchased a sectional and it is zero good. I called you all the week after you delivered it and it took you three weeks to come out and look at it. You all have me mixed up with someone else talking about I had you to come out and sew something nothing is ripped. This sectional was not made correctly and you want me to pay for it and I am refusing to take on this bill and have nothing when it is paid off. When I called the store I got nothing but the run around. I would like for you all to come and pick up this sectional and credit my account. I am a single woman with zero children and the only one living in my home and this couch is already messing up from the first time you delivered it. Right now I see you all as people who sale defected material.