If you need help with a Cracker Barrel restaurant visit, incorrect order, payment, refund request, pickup, delivery, catering order, Rewards account, missing Pegs, gift card, mobile app, or Old Country Store purchase, start with the support route connected to the problem. Location-specific complaints should usually begin with the restaurant manager, while Guest Relations can assist with unresolved issues and account-related questions.
- Customer Service Phone Number: 1-800-333-9566
- Guest Relations Availability: Daily, 9 AM-8 PM Central Time
- Guest Relations Form: Submit a Cracker Barrel Support Request
- Guest Relations Help Center and Chat: Cracker Barrel Guest Relations
- Email Support: Cracker Barrel does not publish a general Guest Relations email; use the official support form or chat.
- Restaurant Locator: Find a Cracker Barrel Location
- Official Website: www.crackerbarrel.com
Cracker Barrel Customer Service Phone Number
The Cracker Barrel customer service phone number is 1-800-333-9566. Cracker Barrel currently directs guest questions, suggestions, and complaints to its Guest Relations center, which lists availability daily from 9 AM to 8 PM Central Time.
Customers can also submit a written request through the official Guest Relations form. The online help center provides support categories for restaurant visits, menu questions, nutrition and allergy information, dine-in service, catering, to-go orders, retail products, shipping, Rewards, and gift cards.
Before contacting Cracker Barrel, gather the information connected to the issue:
- Restaurant location
- Date and approximate time of the visit
- Order, check, or receipt number
- Items ordered or purchased
- Amount charged
- Rewards account email or phone number
- Gift card or online-order information, when applicable
- Photographs or screenshots that document the problem
- The resolution being requested
Choose the Correct Cracker Barrel Support Route
- Food, service, cleanliness, employee, or restaurant complaint: Speak with the manager at the location first. Escalate an unresolved concern to Guest Relations.
- Incorrect dine-in bill or refund request: Contact the restaurant shown on the receipt and retain the receipt and payment record.
- Pickup or curbside order problem: Contact the restaurant that prepared the order.
- Cracker Barrel delivery order: Check the order confirmation to determine whether Cracker Barrel or a third-party delivery service handled the order.
- Third-party delivery problem: Use the delivery provider’s support route when the payment and delivery were processed by that provider.
- Rewards or missing Pegs: Use the Rewards account tools or Guest Relations form and retain the receipt.
- Gift card problem: Use Cracker Barrel’s gift card support tools or call the balance number printed on the card.
- Online Old Country Store order: Use Guest Relations and the separate retail-store FAQ.
- Catering or group-order problem: Contact the restaurant or catering representative connected to the order.
- Nutrition or allergy question: Review the official nutrition information and speak directly with the restaurant before ordering.
Cracker Barrel Restaurant Complaints
Complaints about food preparation, portion size, temperature, incorrect menu items, employee conduct, wait times, cleanliness, payment, or the condition of a restaurant should normally begin with the manager on duty.
Reporting the problem before leaving allows the manager to inspect the meal, receipt, or other concern. Explain what happened, identify the order or menu item, and state whether you are requesting a replacement, correction, refund review, or follow-up.
If the restaurant does not resolve the matter, call Cracker Barrel customer service at 1-800-333-9566 or submit the Guest Relations form.
How to Escalate a Cracker Barrel Complaint
- Speak with the restaurant manager and explain the requested resolution.
- Keep the receipt and take photographs when they help document the issue.
- Write down the date, time, location, and name of the manager contacted.
- Submit the Guest Relations form with a concise account of what happened.
- Include previous attempts to resolve the complaint.
- Save any case number, confirmation email, or promised response date.
- Follow up through the same support route if no response arrives.
Cracker Barrel Charges and Refund Requests
For a duplicate charge, incorrect bill, disputed gratuity, missing refund, or other restaurant payment problem, contact the location that processed the transaction. Provide the visit date, check number, receipt total, amount charged, payment method, and a description of the discrepancy.
A pending payment authorization may differ from the final posted amount. Check whether the transaction is still pending before reporting a duplicate or incorrect charge.
Cracker Barrel does not publish one universal refund policy covering every restaurant, pickup, delivery, catering, and retail transaction. Eligibility may depend on the type of purchase, how the order was placed, the problem reported, and whether a third-party provider processed the payment.
If the restaurant cannot resolve the problem, contact Guest Relations. A Guest Relations review does not guarantee that a refund or credit will be approved.
Cracker Barrel Pickup, Curbside and Delivery Help
Cracker Barrel accepts eligible pickup, curbside, and delivery orders through its website and mobile app at participating locations. Availability, delivery radius, minimum order amounts, fees, and operating hours can vary by restaurant.
For a missing item, incorrect meal, damaged packaging, food-quality concern, or delayed pickup, contact the restaurant that prepared the order. Have the order-confirmation number, restaurant location, pickup or delivery time, and photographs available.
If a third-party delivery company processed the transaction, check the confirmation email or app receipt. Refunds and delivery credits may need to be requested from the company that accepted the payment and assigned the driver.
Keep the packaging and order label until the problem has been reported. Do not discard the receipt or order confirmation while a refund or replacement request is under review.
Cracker Barrel Rewards Customer Service
Cracker Barrel Rewards members earn Pegs toward eligible food and retail rewards. Members can manage Rewards through their account, the Cracker Barrel website, or the mobile app.
The program currently awards Pegs for eligible whole-dollar spending at participating Cracker Barrel restaurants, the Old Country Store, CrackerBarrel.com, and the Cracker Barrel app. Gift cards, taxes, delivery fees, gratuities, and certain other charges are excluded.
Orders placed through third-party delivery services do not currently earn Pegs. Because program rules and offers can change, review the current Cracker Barrel Rewards information before relying on a particular offer.
Missing Cracker Barrel Pegs
If Pegs are missing from a restaurant visit or online order, use the Missing Pegs option provided through the Rewards page. Cracker Barrel requires the receipt or order confirmation to review the request.
For missing Pegs or Bonus Rewards that are not connected to a specific purchase, submit the Guest Relations form and select Cracker Barrel Rewards followed by My Peg Balance.
Provide the Rewards account information, purchase date, restaurant location, receipt number, order total, and a copy of the receipt or confirmation. Do not create a second Rewards account while the original account is being investigated unless Cracker Barrel instructs you to do so.
Cracker Barrel App Problems
The Cracker Barrel mobile app can be used to place orders, manage Rewards, check restaurant wait times, join eligible waitlists, pay at the table, locate restaurants, and order catering.
For a login problem, missing reward, failed payment, duplicate app order, or incorrect account balance, save screenshots before closing the app. Check for an app update, confirm that the correct account is signed in, and submit the problem to Guest Relations if it continues.
Cracker Barrel Gift Card Customer Service
- Gift Card Balance Phone Number: 1-866-604-1011
- Gift Card Page: Cracker Barrel Gift Cards and Balance
- Guest Relations: Gift Card Support Form
Cracker Barrel offers physical and digital gift cards. The company states that its gift cards have no expiration date and no fees.
Gift cards can generally be used in Cracker Barrel restaurants and Old Country Store locations, on CrackerBarrel.com for eligible food orders, and through the Cracker Barrel app. They cannot currently be used to purchase merchandise through the separate Shop.CrackerBarrel.com retail website.
Only one gift card can currently be applied to a single online food order. Customers needing to use multiple cards may need to complete the transaction at a restaurant.
Cracker Barrel instructs customers to protect gift cards like cash. Except where required by law, cards and balances generally cannot be redeemed for cash and may not be replaced if lost or stolen.
Cracker Barrel Old Country Store Online-Order Help
Orders placed through Shop.CrackerBarrel.com are separate from restaurant food orders. The online retail store sells décor, food products, apparel, gifts, rocking chairs, and other merchandise.
Cracker Barrel’s online-store FAQ states that a retail order cannot be changed or canceled after it has been processed. Customers should review the shipping address, item details, quantity, and payment information carefully before submitting the order.
Cracker Barrel gift cards cannot currently be used on Shop.CrackerBarrel.com. For a shipping problem, damaged product, missing furniture part, tax-exempt order, or other retail-order concern, use the Guest Relations support form.
Keep the retail order number, shipping confirmation, packaging, photographs, and product label until the concern is resolved.
Cracker Barrel Catering and Group Support
Cracker Barrel provides catering for eligible gatherings, parties, meetings, and other events. Catering orders may be placed through the website or mobile app for participating locations.
For a catering complaint, contact the restaurant or catering representative connected to the order. Provide the order number, event date, promised pickup or delivery time, guest count, missing items, and requested resolution.
For organized tour groups of more than 15 guests, Cracker Barrel provides a group-request form. Questions and cancellations may be sent to grouptours@crackerbarrel.com. The company lists group-tour assistance Monday through Friday from 8 AM to 5 PM Central Time.
Group gift cards are also available, but processing and delivery time should be considered before the scheduled visit.
Cracker Barrel Nutrition and Allergy Questions
Customers with food allergies or dietary restrictions should review Cracker Barrel’s current nutrition and allergy information and speak directly with the restaurant before ordering. Recipes, preparation procedures, suppliers, and menu availability can change.
Tell the server and manager about the allergy or dietary concern and ask questions about ingredients and preparation. Online information should not replace direct communication with the restaurant when a serious allergy is involved.
Cracker Barrel Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays a 3.0 out of 5 rating based on one Cracker Barrel review. The review was submitted in May 2014 and concerns a Port Charlotte, Florida restaurant.
The reviewer describes a concern about the preparation or consistency of part of a meal and questions the handling of the food. The review also states that the restaurant manager did not charge for the meal.
Because CSN currently has only one older review, it is not enough evidence to establish a broader companywide pattern involving Cracker Barrel food, service, wait times, pricing, or complaint resolution.
Customers can use the review form below to submit a firsthand experience involving:
- Restaurant service
- Food quality or preparation
- Pickup or delivery orders
- Billing or refund handling
- Cracker Barrel Rewards
- Gift cards
- Online retail orders
- Catering
- Guest Relations responses
A useful review should identify the location, approximate date, support route used, response received, and whether the issue was resolved. Leave out payment details, account credentials, private medical information, and unnecessary personal information about employees.
Cracker Barrel Corporate Office
- Corporate Office Phone Number: 1-615-444-5533
- Corporate Address: Cracker Barrel Old Country Store, Inc., 305 Hartmann Drive, Lebanon, TN 37087
The corporate office number is not the primary customer service route. Customers should normally contact the restaurant and Guest Relations before attempting a corporate-office escalation.
For a mailed complaint, send copies rather than original receipts. Include the restaurant location, visit or order date, Guest Relations case number, previous resolution attempts, supporting documentation, and the requested outcome.
For additional headquarters information, see the verified Cracker Barrel Corporate Office Headquarters listing.
Related Restaurant Customer Service Guides
Frequently Asked Questions
What is the Cracker Barrel customer service phone number?
The Cracker Barrel customer service phone number is 1-800-333-9566.
What are Cracker Barrel Guest Relations hours?
Cracker Barrel currently lists Guest Relations availability daily from 9 AM to 8 PM Central Time.
Does Cracker Barrel offer online customer service?
Yes. Cracker Barrel provides a Guest Relations help center, online contact form, FAQs, and chat support.
How do I complain about a Cracker Barrel restaurant?
Speak with the restaurant manager first. If the concern remains unresolved, call Cracker Barrel customer service or submit the Guest Relations form with the restaurant location, visit date, receipt information, and requested resolution.
How do I request a refund from Cracker Barrel?
Begin with the restaurant or provider that processed the payment. Refund eligibility depends on the purchase and circumstances. Guest Relations can review an unresolved complaint but does not guarantee approval.
What should I do if my Cracker Barrel order is wrong?
Contact the restaurant that prepared the order. Keep the receipt or order confirmation and identify each missing, incorrect, or damaged item.
How do I report missing Cracker Barrel Pegs?
Use the Missing Pegs option available through the Rewards page and provide the receipt or order confirmation. For other Peg-balance problems, submit the Guest Relations form and select the appropriate Rewards category.
What is the Cracker Barrel gift card balance number?
The Cracker Barrel gift card balance phone number is 1-866-604-1011. Customers can also check balances through the official gift card page.
Do Cracker Barrel gift cards expire?
Cracker Barrel states that its physical and digital gift cards do not expire and do not have fees.
Can I use a Cracker Barrel gift card online?
A Cracker Barrel gift card can generally be used for eligible food orders on CrackerBarrel.com or through the app. It cannot currently be used for merchandise on Shop.CrackerBarrel.com.
Can I cancel a Cracker Barrel online retail order?
Cracker Barrel’s retail-store FAQ states that an order cannot be changed or canceled after it has been processed.
Where is Cracker Barrel’s corporate office?
Cracker Barrel Old Country Store, Inc. lists its home office at 305 Hartmann Drive, Lebanon, TN 37087. The corporate telephone number is 1-615-444-5533.
Is CustomerServiceNumbers.com affiliated with Cracker Barrel?
No. CustomerServiceNumbers.com is an independent customer service information and review website and is not affiliated with Cracker Barrel Old Country Store, Inc.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com provides contact information, complaint guidance, and a rating and comment section where consumers can submit reviews based on their own experiences.
Note: This website listing is not associated with Cracker Barrel Old Country Store, Inc. Cracker Barrel does not provide customer support through this website. Contact Cracker Barrel directly for assistance with a restaurant visit, order, payment, Rewards account, gift card, catering order, retail purchase, or other service concern.
