Flock Customer Service Phone Number, Billing and Camera Support

Need help with a Flock Safety camera, customer account, invoice, contract, installation, portal login, privacy concern or footage question? Flock Safety provides support by telephone, email, its customer portal and an online Help Center.

Important: This page covers Flock Safety, the security-camera and public-safety technology company. It does not cover Flock Freight, the trucking and logistics company, or other businesses using the Flock name.

Flock Safety customer-service information reviewed and updated in July 2026.

How to Contact Flock Safety Customer Service

• Flock Safety Customer Support Phone Number: 1-866-901-1781
• Sales Phone Number: 1-866-901-1781
• Billing Phone Number: 1-866-901-1781
• Customer Support Email: support@flocksafety.com
• Billing Email: billing@flocksafety.com
• Privacy Email: privacy@flocksafety.com
• Published Support Hours: Monday–Friday, 8:00 a.m.–8:00 p.m. ET / 5:00 a.m.–5:00 p.m. PT
• Flock Safety Help Center: Technical support articles and customer assistance
• Flock Safety Customer Login: Sign in to the Flock Safety portal
• Contact Page: Contact Flock Safety
• Sales and Demonstration Requests: Book a Flock Safety demonstration
• Frequently Asked Questions: Flock Safety FAQs
• Official Mailing Address: Flock Group Inc., 1170 Howell Mill Road NW, Suite 210, Atlanta, GA 30318
• Official Website: www.flocksafety.com

Flock uses one main telephone number for customer support, sales and billing. Explain the reason for your call clearly so the representative can route the request to the appropriate team.

Flock Safety Is Not Flock Freight

Flock Safety and Flock Freight are different businesses.

• Flock Safety: Security cameras, automated license-plate readers, video systems, audio detection, public-safety software and related technology
• Flock Freight: Freight transportation, trucking, shipping and logistics services

Do not send a trucking invoice, freight claim, delivery complaint, driver issue or shipping document to Flock Safety. Likewise, Flock Freight cannot troubleshoot a Flock Safety camera or customer portal.

Who Uses Flock Safety?

Flock Safety primarily provides technology and contracted services to organizations rather than individual retail consumers. Customers may include:

• Police and other law-enforcement agencies
• Cities, counties and public agencies
• Schools, colleges and campuses
• Homeowners associations and neighborhood groups
• Apartment and multifamily communities
• Property-management companies
• Retailers and shopping centers
• Healthcare facilities
• Hotels and hospitality businesses
• Banks and financial institutions
• Manufacturing and logistics facilities
• Corporate security departments
• Places of worship

The correct support route can depend on whether you are an authorized Flock customer, an account administrator, an employee of a customer, a resident of a participating community or a member of the public.

Choose the Correct Flock Safety Support Route

Current Customer Technical Support

Current customers can use the Flock Safety Help Center, email support@flocksafety.com or call 1-866-901-1781.

Technical support may assist with:

• A camera that appears offline
• Camera health or image-quality problems
• Damaged or malfunctioning equipment
• Portal or dashboard access
• User permissions and administrator access
• Footage-search tools
• Alerts and notification settings
• Safe List or Authorized Access List questions
• Software integrations
• Installation or deployment questions
• Training and Help Center access

Billing or Invoice Questions

Send billing questions to billing@flocksafety.com or call 1-866-901-1781.

Include the customer organization, invoice number, order-form number, disputed amount and a concise explanation of the issue. Do not send full bank-account information or sensitive payment credentials through an unsecured email.

Sales and New-System Questions

Organizations interested in Flock Safety can call 1-866-901-1781 or use the official demonstration-request form.

Prospective customers should be prepared to discuss:

• Organization type
• Property or jurisdiction
• Security or public-safety objective
• Approximate number of locations
• Camera or software requirements
• Existing systems and integrations
• Installation and permitting considerations
• Budget and procurement requirements
• Data-access and retention policies

Privacy Questions

Questions concerning personal information handled directly by Flock can be sent to privacy@flocksafety.com. Flock’s privacy policy also provides access to its privacy-choice request form.

A request concerning footage or license-plate information controlled by a police agency, HOA, business or another customer may need to be directed to that customer rather than Flock’s ordinary privacy team.

Flock Safety Camera Is Offline or Not Working

Flock states that it monitors applicable device health and may receive automated alerts when a camera requires attention. Customers should still report a problem when a camera appears offline, produces poor images, stops sending alerts or is physically damaged.

Before contacting support, gather:

• Customer or organization name
• Camera or device identifier
• General installation location
• Date and time the problem began
• Current status shown in the portal
• Any error message or alert
• Whether the device was damaged, moved or obstructed
• Photographs of visible damage when safe and permitted
• Previous case or work-order number

Do not publicly post a precise camera location, device identifier, access credential, live footage, investigative alert or image containing an identifiable license plate.

Manufacturer Defects and Replacement Equipment

Flock’s standard customer terms state that customers should report suspected hardware defects to technical support. Under those standard terms, Flock will inspect or test a customer-reported defect within seven business days and use commercially reasonable efforts to repair or replace defective Flock hardware at no additional cost.

Different rules may apply when equipment is lost, stolen, vandalized, struck by a vehicle, damaged by another party or altered by the customer. Review the applicable order form, reinstall-fee schedule and customer agreement before assuming that every replacement is free.

Customers should not remove, reposition, open, alter or reinstall Flock-owned equipment unless specifically authorized by Flock.

Flock Safety Login and Account-Access Help

Authorized customers can sign in through the official Flock Safety portal. Use the organization-issued email address connected to the account.

For login help:

1. Confirm that you are using the official Flock Safety login page.
2. Verify that you entered the correct work or organization email address.
3. Use the available password-reset or account-recovery option.
4. Ask an authorized account administrator to confirm that your access is still active.
5. Contact Flock support when the account cannot be restored through ordinary recovery steps.

Do not share a Flock username, password, verification code or session with another person. Account administrators should remove access promptly when an employee, contractor or official is no longer authorized to use the system.

Flock Safety Billing and Invoice Disputes

Flock services are normally governed by an order form and customer agreement. The order form may specify the subscription term, products, installation, billing schedule, renewal conditions and payment deadline.

Flock’s standard terms state that when an order form does not specify otherwise, invoices are due within 30 days. Those terms also state that a customer disputing an invoice should contact Flock within 30 days after the first invoice containing the suspected error to request an adjustment or credit.

To dispute an invoice:

1. Review the signed order form and any amendments.
2. Compare the invoice with the contracted number of devices and services.
3. Identify the exact disputed line item.
4. Contact billing@flocksafety.com.
5. Include the invoice number, contract or order-form reference, amount and reason for the dispute.
6. Ask for a billing case or reference number.
7. Save the response, adjusted invoice or credit confirmation.

Do not ignore a disputed invoice. Flock’s standard terms permit service suspension for certain overdue undisputed amounts after advance written notice.

Flock Safety Contracts, Renewals and Cancellation

Flock Safety is not generally sold like a consumer streaming subscription that can be canceled through a simple online button. The applicable order form and customer agreement control the contract term, renewal process, payment obligations and equipment removal.

Before requesting cancellation or nonrenewal, review:

• The original order form
• Subscription start and end dates
• Renewal language
• Required notice deadlines
• Any amendment or service expansion
• Outstanding invoices
• Hardware-removal obligations
• Data-retention and export requirements
• Public procurement or non-appropriation provisions

Flock’s public FAQ says a customer may choose to renew or walk away after the initial subscription ends. However, the signed order form and current contract should be treated as the controlling documents.

Is There a Flock Safety Refund Policy?

Flock does not publish a broad consumer-style satisfaction-guarantee or cancel-anytime refund policy.

Its current standard terms provide for a prorated refund of certain prepaid fees when a customer properly terminates because Flock materially defaulted and failed to cure the default within the required period. This is not the same as a general refund right for convenience, budget changes or dissatisfaction.

Ask Flock to provide any cancellation, credit or refund decision in writing. Government customers should also review any non-appropriation provision and applicable procurement rules.

Who Controls Flock Safety Camera Footage?

Flock states that its customer owns and controls access to customer data. The customer may be a police department, city, HOA, business, school, apartment community or other organization.

This distinction is important because Flock customer support is not necessarily the correct place for a member of the public to request footage.

Requesting Footage After a Crime or Incident

If you believe a Flock camera may have recorded a vehicle connected with a crime, crash, theft, missing-person case or other incident:

1. Report the incident to the appropriate police or public-safety agency.
2. Provide the date, approximate time, location and vehicle details.
3. Identify the nearby Flock camera or property only when known.
4. Ask the investigating agency to determine whether relevant footage exists.
5. Contact the HOA, business or property manager when it operates the camera and local procedures permit direct requests.
6. Act promptly because retention periods can be limited.

Flock support cannot replace a police report, conduct an investigation for a private individual or guarantee that footage exists.

Public-Records Requests

Records controlled by a government agency may be subject to that agency’s public-records process and applicable state law. Submit the request to the agency that owns or controls the data rather than assuming that Flock is the records custodian.

Some information may be withheld when it relates to an active investigation, protected law-enforcement information, personal privacy, security procedures or another legal exemption.

Subpoenas and Formal Legal Requests

Attorneys, litigants and law-enforcement agencies seeking data through formal legal process should review Flock’s current Evidence Policy. Ordinary customer service email is not a substitute for properly served legal process.

• Flock Evidence Policy: Evidence, subpoena and emergency-request procedures

Do not mail an ordinary customer complaint, invoice dispute or repair request to an address reserved for subpoenas or formal legal service.

How Long Does Flock Safety Store Data?

Flock’s public FAQ states that data from its devices is normally stored and deleted after 30 days for privacy and security purposes. The company notes that a different period may apply when required by state or local law.

The applicable customer order form may also define the contractual retention period. Customers and public agencies should confirm the period that applies to their specific system rather than assuming every deployment is identical.

A person seeking footage should act promptly. Once the applicable retention period passes, deleted footage may no longer be recoverable.

Flock Safety Safe List and Resident Vehicle Privacy

Flock offers Safe List or Authorized Access List features for certain residential customers such as HOAs and neighborhood associations.

Depending on the customer’s configuration, participating residents may be able to register a vehicle as belonging to a resident and may have options relating to how that vehicle appears in that community’s searches.

Residents should contact their HOA, neighborhood administrator or property manager for the correct enrollment link and local policy. Being included or excluded within one residential customer’s system does not necessarily affect cameras operated elsewhere.

Never post your license-plate number in the public CSN review section.

Privacy and Data-Security Concerns

Customers and residents may have questions about who can access camera data, how searches are audited, how long data remains available and whether information is shared with another organization.

Start by identifying who owns the camera system:

• A police department or public agency
• A city or county
• An HOA or neighborhood association
• A business or shopping center
• An apartment or property-management company
• A school, campus or healthcare organization

Ask that organization for its local use, access, sharing, audit and retention policies. Questions concerning personal information collected directly by Flock can be sent to privacy@flocksafety.com.

Do not include the following information in a public customer review:

• License-plate numbers
• Photographs or video footage
• Exact camera or sensor locations
• Police intelligence or investigation details
• Names of crime victims or witnesses
• Home addresses
• Account numbers
• Usernames or passwords
• Verification codes
• Security procedures
• Confidential contracts or invoices
• Banking or payment information

Flock Safety Is Not an Emergency Service

Do not wait for Flock customer service during an active crime, dangerous situation, missing-person emergency, fire, medical emergency or immediate threat.

• Call 911 when there is immediate danger.
• Contact the investigating police agency for an active case.
• Follow the emergency procedures established by your organization.
• Use Flock customer support for account, equipment, portal, billing and service issues.

Flock customer service cannot dispatch police, issue emergency alerts on behalf of a caller, replace a police report or provide legal advice.

How to Escalate a Flock Safety Customer-Service Complaint

1. Start with the Help Center, support@flocksafety.com or 1-866-901-1781.
2. Clearly identify the customer organization and affected product or service.
3. Provide the camera or account identifier privately through an authorized support channel.
4. Explain the issue, when it began and the resolution requested.
5. Request a support case or reference number.
6. For billing, send the invoice details to billing@flocksafety.com.
7. For unresolved technical issues, ask whether the matter can be escalated to the appropriate technical, implementation or customer-success team.
8. For contract disputes, review the order form and provide formal written notice when required.
9. Save emails, portal messages, invoices, contracts, photographs and case numbers.

Flock’s standard terms state that it will use commercially reasonable efforts to respond to support requests within 72 hours. Emergency and public-safety matters should still be handled through the appropriate agency rather than waiting for an ordinary support response.

What to Have Ready Before Contacting Flock Safety

• Customer organization name
• Your name, title and authorized email address
• Account, order-form or contract number
• Camera or product identifier
• General device location
• Error message or portal status
• Date and time the issue began
• Invoice number and disputed line item
• Installation or service date
• Previous support case number
• A clear description of the requested resolution

Share sensitive account, camera and investigation information only through an authorized Flock or customer-agency channel.

Flock Safety Company and Mailing Information

• Brand: Flock Safety
• Legal Company: Flock Group Inc., doing business as Flock Safety
• Company Type: Privately held security and public-safety technology company
• Headquarters Location: Atlanta, Georgia
• Published Mailing Address: 1170 Howell Mill Road NW, Suite 210, Atlanta, GA 30318
• Main Customer Support, Sales and Billing Phone: 1-866-901-1781

The support number should not be described as a separate corporate switchboard. Flock’s contact pages currently use it for customer support, sales and billing.

The mailing address is not the best first route for camera repair, invoice questions, portal access or ordinary customer complaints. Use the appropriate telephone, email or Help Center route first.

Flock Safety Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has 0 published Flock Safety reviews and a rating of 0.0 out of 5 stars. Because this is a new listing, there is not yet enough review information to identify a reliable positive or negative customer-service trend.

Customers may use the review section below to describe firsthand experiences involving:

• Customer-support response times
• Camera installation or maintenance
• Damaged or offline equipment
• Portal and login support
• Invoice corrections
• Contract renewals or nonrenewal
• Account administration
• Privacy requests
• HOA or neighborhood support
• Sales and implementation

Security warning: Do not publicly post license-plate information, footage, camera locations, police case details, passwords, access codes, personal addresses, invoices, account numbers or confidential public-safety information.

Frequently Asked Questions

What is the Flock Safety customer-service phone number?

Flock Safety customer support can be reached at 1-866-901-1781. Flock also lists this number for sales and billing.

What are Flock Safety’s support hours?

Flock’s support-ticket page currently lists hours of Monday through Friday, 8:00 a.m.–8:00 p.m. Eastern Time, which is 5:00 a.m.–5:00 p.m. Pacific Time.

What is the Flock Safety support email?

The customer-support email is support@flocksafety.com.

How do I contact Flock Safety about an invoice?

Email billing@flocksafety.com or call 1-866-901-1781. Include the customer organization, invoice number, disputed amount and explanation.

How do I report a broken Flock camera?

Current customers should contact Flock technical support by email or telephone. Provide the device identifier, location, portal status, date the problem began and photographs of visible damage when appropriate.

Can a member of the public request footage directly from Flock?

Flock states that its customer owns and controls access to customer data. A member of the public should normally begin with the police department, public agency, HOA, business or property organization that owns or operates the camera system.

How long does Flock keep camera information?

Flock’s public FAQ states that data is normally deleted after 30 days, although laws and the applicable customer contract can require or establish a different retention period.

Can Flock customer service dispatch police?

No. Contact 911 or the appropriate local agency for an emergency or active crime. Flock customer support handles products, accounts, billing and related service issues.

How do I cancel Flock Safety?

Review the applicable order form and customer agreement. Flock services are contract based, and the agreement controls the term, renewal notice, payment obligations, hardware removal and termination rights.

Does Flock Safety provide refunds?

Flock does not publish a general consumer refund policy. Its standard terms provide a prorated refund in limited circumstances involving termination after an uncured material default by Flock. Contract-specific terms may differ.

Is Flock Safety the same company as Flock Freight?

No. Flock Safety provides security and public-safety technology. Flock Freight provides trucking, freight and logistics services.

Where is Flock Safety headquartered?

Flock Safety is based in Atlanta, Georgia. Flock publishes a mailing address of 1170 Howell Mill Road NW, Suite 210, Atlanta, GA 30318 on its accessibility and evidence-policy pages.

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Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers and business customers locate company-support information and share customer-service experiences since 2004.

This page distinguishes Flock Safety customer support from Flock Freight, emergency services, local police agencies, government records custodians, HOAs, property managers, legal-process contacts and unrelated third-party support services.

CustomerServiceNumbers.com is independent and is not owned by or affiliated with Flock Group Inc. or Flock Safety.

Share Your Flock Safety Customer Service Experience

Have you contacted Flock Safety about a camera, installation, account, portal, invoice, contract, renewal, privacy question or support case? Share your firsthand experience below to help other customers understand what happened and whether the issue was resolved.

Include the general type of organization, support method used, nature of the problem, response time and outcome. Do not disclose protected security, personal, contractual or law-enforcement information.

Page Update Note

This new Flock Safety customer-service page was created in July 2026 to confirm the official customer-support, sales and billing number; publish the support, billing and privacy email addresses; add current support hours; distinguish Flock Safety from Flock Freight; provide camera, account, invoice and contract guidance; explain data access and retention; provide footage and legal-request information; include emergency and privacy warnings; identify the Atlanta mailing address; and establish an accurate zero-review starting point.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Flock Group Inc., Flock Safety, Flock Freight, any law-enforcement agency, government entity, HOA, property manager, school, business, security provider or Flock customer.

CSN cannot access Flock accounts, view or release footage, search license plates, repair cameras, correct invoices, cancel contracts, issue refunds, dispatch police, submit public-records requests or provide legal advice.

Telephone numbers, email addresses, support hours, contracts, billing rules, retention periods, data policies, product features, mailing addresses and support procedures can change. Verify important information through the official Flock Safety website, your signed order form, your customer portal and the organization that owns or controls the relevant camera system.

Call 911 or the appropriate local emergency service when there is immediate danger.