Flock Safety customers may need support with a camera or sensor, customer portal, account access, invoice, contract, installation, device maintenance, privacy question or data-access issue. Flock Safety primarily serves law-enforcement agencies, governments, communities, property managers, businesses and other organizations, so the correct support route can depend on whether you are an authorized customer, administrator, resident or member of the public.
How to Contact Flock Safety Customer Service
- Flock Safety Customer Support Phone: 1-866-901-1781
- Customer Support Email: support@flocksafety.com
- Published Support Hours: Monday-Friday, 8 a.m.-8 p.m. ET / 5 a.m.-5 p.m. PT
- Flock Safety Help Center: Technical support and customer help
- Customer Portal: Flock Safety Sign In
- Privacy Email: privacy@flocksafety.com
- Sales: 1-866-901-1781 or request a demonstration
- Contact Page: Flock Safety Contact
- Published Mailing Address: Flock Group Inc., 1170 Howell Mill Road NW, Suite 210, Atlanta, GA 30318
- Official Website: FlockSafety.com
Flock uses the same primary telephone number for multiple customer needs. Explain whether your question concerns technical support, billing, an account, existing equipment or sales so the request can be routed appropriately.
Best Flock Safety Support Route by Issue
- Camera offline or malfunctioning: Email support@flocksafety.com, call 1-866-901-1781 or use the Help Center.
- Portal login or user permissions: Use the Flock Safety customer portal and contact Support if ordinary account recovery does not work.
- Invoice or payment question: Contact Flock Support and include the organization name, invoice number and exact disputed line item.
- Installation or relocation: Contact the implementation or Support team and review the approved deployment plan.
- Contract renewal or cancellation: Review the signed Order Form and current customer agreement before requesting changes.
- Privacy question involving information Flock handles directly: Email privacy@flocksafety.com.
- Request for police or HOA camera data: Start with the agency, HOA, business or organization that controls the Flock deployment.
- Emergency or active crime: Contact 911 or the appropriate local public-safety agency rather than Flock Customer Support.
Who Uses Flock Safety?
Flock Safety is primarily an organizational and public-safety technology provider rather than a traditional retail consumer company.
Customers can include:
- Law-enforcement agencies
- Cities, counties and public agencies
- Schools and universities
- Homeowners associations
- Apartment and multifamily communities
- Property managers
- Retailers and shopping centers
- Healthcare organizations
- Hotels and hospitality businesses
- Financial institutions
- Manufacturing and logistics facilities
- Corporate security teams
- Places of worship
The organization’s designated administrator normally controls user access and many decisions concerning how the system is configured and who may view customer data.
Flock Safety Camera Offline or Not Working
Flock monitors applicable device health and uses automated systems to identify some equipment problems, but customers should still report a device that appears offline, is producing poor images, has stopped generating expected alerts or shows physical damage.
Before contacting support, gather:
- Customer or organization name
- Device or camera identifier
- General installation location
- Date and approximate time the problem began
- Status displayed in the Flock portal
- Error message or alert
- Whether the equipment was moved, obstructed or damaged
- Photographs of visible damage when safe and appropriate
- Previous support case number
Do not publish a precise camera location, device identifier, account credential, investigative alert, live footage or identifiable license-plate information in a public review.
Defective Flock Safety Hardware
Flock’s current standard terms say customers should notify the technical-support team when Flock hardware malfunctions or fails.
Under those standard terms, Flock will inspect or test a customer-reported defect within seven business days and use commercially reasonable efforts to repair or replace defective Flock hardware at no additional cost.
Different rules can apply when equipment has been lost, stolen, vandalized, struck, altered or relocated at the customer’s request. Flock’s implementation guidance says customer-requested relocations and some replacement situations can involve reinstall fees.
Flock Safety Login and Account Access
Authorized customers can sign in through the Flock Safety customer portal.
If you cannot sign in:
- Confirm that you are using the official Flock Safety sign-in page.
- Use the work or organizational email address associated with the account.
- Use the available password-reset or account-recovery option.
- Ask your organization’s Flock administrator to confirm that your user access remains active.
- Contact Flock Support if ordinary recovery steps do not restore access.
Do not share a Flock password, multi-factor authentication code or account session with another person. Organizations should remove access promptly when an employee, contractor or official is no longer authorized to use the system.
Flock Safety Billing and Invoice Disputes
Flock Safety services are typically governed by a signed Order Form and customer agreement. Those documents can establish the subscription term, products, implementation costs, payment schedule, renewal conditions and other account obligations.
Under Flock’s current standard Terms & Conditions, if the applicable Order Form does not provide a different payment period, invoices are due within 30 days.
The current standard terms also say that a customer who believes an invoice contains an error should contact Flock within 30 days after the date of the first invoice containing the problem to request an adjustment or credit.
How to Dispute a Flock Safety Invoice
- Review the applicable Order Form and amendments.
- Compare the invoice with the contracted devices and services.
- Identify the exact line item that appears incorrect.
- Email support@flocksafety.com or call 1-866-901-1781.
- Include the organization name, invoice number, order reference and disputed amount.
- Explain the requested correction clearly.
- Save the case number, revised invoice or credit confirmation.
Do not email complete bank-account credentials, payment passwords or other unnecessary financial information.
Flock Safety Contracts, Renewals and Cancellation
Flock Safety generally operates under organizational contracts rather than consumer cancel-anytime subscriptions. The applicable Order Form and customer agreement control the service term, payment obligations, renewal conditions, termination rights and equipment removal.
Before requesting cancellation or nonrenewal, review:
- Subscription start and end dates
- Renewal language
- Required notice periods
- Signed amendments
- Outstanding invoices
- Hardware-removal obligations
- Data-export or retention requirements
- Public-agency procurement provisions
- Any non-appropriation clause
Flock’s current FAQ says customers can choose whether to renew after an initial subscription ends, but the signed agreement should be treated as the controlling document for a specific customer.
Does Flock Safety Offer Refunds?
Flock does not publish a broad consumer-style satisfaction-guarantee refund policy.
Its current standard Terms & Conditions provide for a prorated refund of applicable prepaid fees when a customer properly terminates because Flock materially defaulted and failed to cure the qualifying default within the required period.
That is different from a general right to cancel for convenience and obtain a refund. Ask Flock to document any approved credit, termination or refund in writing.
Who Controls Flock Safety Camera Data?
Flock states that its customers control their customer data and decide who is permitted to access it. The controlling customer might be a police department, city, HOA, apartment community, school, business or another organization.
This distinction matters because Flock Customer Support is not necessarily the correct destination when a member of the public wants footage or license-plate information.
Requesting Flock Footage After an Incident
If you believe a Flock camera may contain information related to a crime, crash, theft, missing-person investigation or other incident:
- Contact the appropriate police or investigating agency.
- Provide the date, approximate time, location and relevant vehicle information.
- Identify the nearby property or camera only when known.
- Ask the investigating agency whether relevant Flock data exists.
- If a private HOA or business operates the system, contact that organization when local procedures allow.
- Act promptly because Flock’s default device-data retention period is limited.
Flock Customer Support cannot conduct a criminal investigation for a private individual or guarantee that relevant information still exists.
How Long Does Flock Safety Store Data?
Flock’s current public FAQ states that data from Flock Safety devices is stored and then deleted after seven days by default for privacy and security purposes.
Flock notes that a different period may apply when required by state or local law. Contractual or product-specific rules can also affect particular deployments, so an agency or organization should confirm the period that applies to its system.
Public Records, Subpoenas and Legal Requests
When a government agency controls Flock data, public-records requests generally should be submitted to that government agency under its applicable state or local process rather than sent as an ordinary Flock support request.
Whether information must be released depends on applicable law and possible exemptions involving investigations, security, privacy or protected law-enforcement information.
Attorneys, government agencies and others seeking information through formal legal process should review Flock’s current Evidence Policy.
Do not use an ordinary support email as a substitute for properly served legal process.
Flock Safety Privacy Questions
Questions concerning personal information handled directly by Flock can be sent to privacy@flocksafety.com.
For questions about camera searches, data sharing or access by a specific deployment, first determine which organization controls the system.
Possible system owners include:
- Police department
- City or county
- Homeowners association
- Apartment community
- Business or shopping center
- School or university
- Healthcare organization
- Property-management company
Ask that organization about its local access, sharing, audit and retention policies.
Protect Sensitive Information
Do not put the following in a public CSN review:
- License-plate numbers
- Camera footage or photographs
- Precise device locations
- Police intelligence or investigative details
- Victim or witness identities
- Home addresses
- Account numbers
- Usernames or passwords
- Multi-factor authentication codes
- Confidential security procedures
- Bank or payment information
Flock Safety Safe List and Authorized Access List
Flock provides Safe List or Authorized Access List features for some residential and private customers.
Depending on the customer’s configuration, authorized vehicles can be identified differently within that customer’s system. Residents should obtain the correct registration or access link from their HOA, neighborhood administrator, property manager or other authorized organization.
Participation in one community’s list does not control how a vehicle appears in unrelated Flock deployments elsewhere.
Never publish a license-plate number in the CustomerServiceNumbers.com review section.
Flock Safety Is Not an Emergency Service
Do not wait for Flock Customer Support when there is an active crime, immediate threat, fire, medical emergency or other urgent danger.
- Call 911 when immediate emergency assistance is required.
- Contact the appropriate investigating agency about an active criminal case.
- Follow your organization’s established emergency procedures.
- Use Flock Customer Support for products, devices, accounts, billing and ordinary service issues.
Flock Customer Support cannot dispatch local police on behalf of a caller or replace an emergency report.
How to Escalate a Flock Safety Customer Service Complaint
- Start with Flock Support. Email support@flocksafety.com, call 1-866-901-1781 or use the Help Center.
- Identify the customer organization. Include your authorized role and the affected product or service.
- Describe the issue precisely. Provide the device, invoice or account reference privately through the authorized support channel.
- State the requested resolution. Examples include device repair, account access, invoice correction or implementation review.
- Request a support case number. Keep the case number with the date of each contact.
- Escalate persistent technical issues. Ask whether the case can be reviewed by the appropriate technical, implementation or customer-success team.
- Use the contract for formal disputes. Review notice requirements in the applicable Order Form and agreement.
- Save records. Keep relevant emails, contracts, invoices, photographs and support responses.
Flock’s current standard terms say the company will use commercially reasonable efforts to respond to support requests within 72 hours. An emergency or active public-safety incident should still be handled through the appropriate agency rather than waiting for an ordinary support response.
What to Have Ready Before Contacting Flock Safety
- Customer organization name
- Your name and organizational role
- Authorized email address
- Account, contract or Order Form number
- Camera or product identifier
- General installation location
- Portal status or error message
- Date and approximate time the problem began
- Invoice number and disputed line item
- Installation or service date
- Previous support case number
- The exact resolution requested
Share sensitive customer, security and investigative information only through an authorized Flock or customer-agency channel.
About Flock Safety
Flock Safety is a privately held security and public-safety technology company based in Atlanta, Georgia. Its products include automated license-plate reader technology, video cameras, audio detection, software and other connected public-safety systems.
- Brand: Flock Safety
- Legal Company: Flock Group Inc., doing business as Flock Safety
- Primary Support Phone: 1-866-901-1781
- Published Mailing Address: 1170 Howell Mill Road NW, Suite 210, Atlanta, GA 30318
The mailing address should not be treated as a walk-in customer-service, camera-repair or billing center. Use Flock’s support channels first for ordinary customer issues.
Flock Safety Customer Service Reviews and Complaints
There are currently no CustomerServiceNumbers.com reader reviews available to establish a Flock Safety customer-service rating or reliable positive or negative support trend.
If you have contacted Flock Safety, you can leave a firsthand review below. Helpful reviews can describe:
- Technical-support response
- Camera installation or maintenance
- Offline or damaged equipment
- Portal and account-access support
- Invoice corrections
- Contract or renewal support
- Customer administration
- Privacy requests
- HOA or community support
- Sales or implementation
Protect security and privacy: Do not post license plates, footage, exact camera locations, investigation details, passwords, verification codes, private addresses, account numbers, confidential invoices or payment information in a public review.
Flock Safety Customer Service Frequently Asked Questions
What is the Flock Safety customer service phone number?
Call Flock Safety Customer Support at 1-866-901-1781.
What are Flock Safety’s support hours?
Flock’s current support page lists Monday-Friday, 8 a.m.-8 p.m. Eastern Time / 5 a.m.-5 p.m. Pacific Time.
What is the Flock Safety support email?
The primary customer-support email is support@flocksafety.com.
How do I contact Flock Safety about an invoice?
Contact Flock Support at support@flocksafety.com or 1-866-901-1781. Include the customer organization, invoice number and disputed line item.
How do I report a broken Flock camera?
Contact Flock technical support by email or telephone. Include the device identifier, general location, portal status, date the issue began and photographs of visible damage when appropriate.
How long does Flock Safety keep camera data?
Flock’s current public FAQ says device data is deleted after seven days by default. A different period can apply when required by law or under specific deployment requirements.
Can I request Flock Safety footage directly from Flock?
Usually, the organization operating the system controls access. Start with the police department, city, HOA, business, school or property organization responsible for the deployment.
Can Flock Safety customer service dispatch police?
No. Call 911 or the appropriate local emergency agency for an active emergency or immediate danger.
How do I cancel Flock Safety?
Review the signed Order Form and customer agreement. Flock services are generally contract based, and those documents control the term, renewal and termination process.
Does Flock Safety offer refunds?
Flock does not publish a general consumer refund policy. Its standard terms provide a prorated prepaid-service refund in limited circumstances involving termination after an uncured qualifying Flock default.
Is Flock Safety the same as Flock Freight?
No. Flock Safety provides security and public-safety technology. Flock Freight is a separate freight and logistics company.
Where is Flock Safety located?
Flock Safety is based in Atlanta, Georgia. Its current Accessibility Statement publishes a mailing address of 1170 Howell Mill Road NW, Suite 210, Atlanta, GA 30318.
Related Flock Safety and Security Customer Service Pages
- ADT Customer Service
- Ring Customer Service
- SimpliSafe Customer Service
- Vivint Customer Service
- Google Nest Customer Service
- Official Flock Safety Contact Page
- Flock Safety Help Center
- Flock Safety Privacy Policy
- Flock Evidence Policy
About This Page
Updated August 24, 2026. CustomerServiceNumbers.com reviewed Flock Safety’s current customer-support telephone number, email, published support hours, customer portal, billing terms, hardware-support rules, contract provisions, privacy information and current data-retention guidance.
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Flock Group Inc., Flock Safety, Flock Freight, a law-enforcement agency, government entity, HOA, school, property manager or other Flock customer. We cannot access Flock accounts, release footage, search license plates, repair cameras, correct invoices, cancel contracts, dispatch police or provide legal advice.
Flock Safety support contacts, contract terms, billing rules, retention periods, privacy policies and product features can change. Verify important information through Flock’s official website, your customer portal, signed Order Form and the organization controlling the relevant camera system.