Fortune Customer Service: Subscriptions, Billing, Digital Access & Reviews

If you need help with a Fortune subscription, digital access, billing charge, cancellation, refund question, missing print issue, damaged magazine, mailing address change, newsletter problem, Fortune 500 data, group subscription, licensing request, conference inquiry, or customer service complaint, the best support route depends on whether your issue involves Fortune.com, a print magazine subscription, a digital subscription, or a business-related Fortune service.

Verified Fortune Customer Service Contact Information

• Fortune Print Magazine Customer Service: 1-800-621-8000
• Print Magazine Email: magazine@fortune.com
• Print Magazine Support Hours: Monday-Friday, 7 AM-9:30 PM CST; Saturday, 8 AM-6 PM CST
• Fortune Subscription / Billing Email: support@fortune.com
• Fortune Help Center: Fortune Customer Service
• Submit a Support Request: Submit a Fortune Request
• My Account: Fortune My Account
• Subscription Cancellation Help: How to Cancel a Fortune Subscription
• Refund Policy: Fortune Refund Policy
• Fortune 500 / Analytics Questions: analytics@fortune.com
• Group Subscriptions: enterprisesales@fortune.com
• Fortune Conferences: 1-866-661-3840
• Conference Email: conferences@fortune.com
• Corporate Office: Fortune Media, 40 Fulton Street, New York, NY 10038
• Official Website: Fortune.com

Choose the Correct Support Route

Fortune support works best when you route the issue to the correct service area. Use this guide before calling, emailing, or submitting a request.

• Digital subscription, billing, cancellation, refund, login, or account issue: Log in to Fortune My Account, submit a support request, or email support@fortune.com.
• Missing print magazine, damaged magazine, print delivery, or address change: Contact Fortune’s print-magazine support vendor at magazine@fortune.com or 1-800-621-8000.
• Digital access for a U.S. or Canada print subscriber: Use the email tied to your print subscription and activate digital access through Fortune.com.
• Newsletter subscription or unsubscribe issue: Use the Fortune Help Center newsletter section or the unsubscribe link in the email.
• Group subscription for a company or institution: Email enterprisesales@fortune.com.
• Fortune 500, rankings, or analytics data: Email analytics@fortune.com or use Fortune Analytics.
• Content licensing or article reuse: Use Fortune’s authorized licensing partner process.
• Fortune conferences or event participation: Call 1-866-661-3840 or email conferences@fortune.com.
• Editorial correction or ranking update: Use the Fortune Help Center ranking/list guidance rather than subscription support.

Information To Gather Before Contacting Fortune

Having the correct subscription, billing, or account information ready can help Fortune locate your issue faster.

• Email address used for Fortune.com or your subscription
• Account number from your print magazine label, renewal notice, or subscription email
• Full name and mailing address exactly as printed on the magazine label
• Subscription type: digital, print, print plus digital, group subscription, or international print
• Receipt, invoice, renewal notice, or billing confirmation
• Charge date, charge amount, and payment method
• Issue month if a magazine is missing or damaged
• Screenshot of login, paywall, activation, or billing error
• Newsletter name if the issue involves email subscriptions
• Company name and number of seats if requesting a group subscription
• Article title, URL, or ranking name if the issue involves licensing, lists, or analytics
• Previous support request number, email thread, or cancellation confirmation

Common Reasons Customers Contact Fortune

• Canceling a Fortune subscription
• Unexpected renewal or billing charge
• Refund question
• Digital login or paywall access problem
• Print magazine not arriving
• Damaged print issue
• Mailing address change
• Activating digital access tied to a print subscription
• Newsletter subscribe or unsubscribe issue
• Group subscription for a company, school, or institution
• Fortune 500 or rankings data question
• Article licensing or reprint permission
• Conference participation or event inquiry
• Suspicious renewal notice, fake support number, or unauthorized charge

Fortune Digital Subscription and Login Help

For digital subscription, paywall, login, password, account, billing, or cancellation issues, start with Fortune My Account or submit a request through the Fortune Help Center. You can also email support@fortune.com for subscription and billing help.

If your paid access is not working, try signing in with the email address used to purchase the subscription. If you are a print subscriber activating digital access, use the email associated with your print subscription. Save screenshots of login errors, billing receipts, and activation emails before contacting support.

Canceling a Fortune Subscription

Fortune says subscribers can cancel anytime by logging in to My Account, clicking Subscription Overview, and choosing Cancel Subscription. Unless you accept a downgrade or retention offer, access should continue through the end of the current billing cycle and you should not be charged again.

If you are unsure about billing or need help canceling, email support@fortune.com. Keep your cancellation confirmation, support request, date, and any email response until the subscription stops renewing.

Fortune Refund Policy

Fortune says it does not offer refunds once a billing term has begun. Cancellation stops future charges, and the subscription remains active through the end of the current term.

If you believe a charge is unauthorized, duplicated, or the result of an account error, contact Fortune support with billing details and screenshots. If the issue remains unresolved, contact your bank, card issuer, Apple, Google, PayPal, or payment provider before the dispute deadline expires.

Print Magazine Delivery, Missing Issues, and Damaged Issues

For missing print issues, Fortune says its third-party vendor, CDS, can investigate and assist. Contact CDS directly at magazine@fortune.com or 1-800-621-8000. Include your name, mailing address, and the missing issue month.

If a print issue arrives damaged, keep the mailing label and take photos of the damage if possible. Contact print magazine support and ask whether a replacement copy or subscription extension is available.

Mailing Address Changes

If you need to update a print magazine mailing address, use the Fortune Help Center or contact print-magazine support. Provide the old mailing address, new mailing address, name on the subscription, account number if available, and the effective move date.

Because print issue mailing schedules are prepared in advance, update your address as early as possible to avoid missed issues.

Newsletter Help

Fortune offers multiple newsletters. If you are not receiving a newsletter, check spam, promotions, blocked senders, and email filtering settings. If you want to unsubscribe, use the unsubscribe link at the bottom of the newsletter or use Fortune’s newsletter support guidance.

If you continue receiving newsletters after unsubscribing, save the email headers, newsletter name, email address receiving the newsletter, and date you unsubscribed before contacting support.

Group Subscriptions and Enterprise Access

For group subscriptions for a company, school, library, institution, or team, Fortune says to email enterprisesales@fortune.com. Include the number of seats needed, whether the subscription should be digital, print, or both, and the best contact name and phone number.

For enterprise access problems, provide the company name, email domain, number of users affected, plan type, administrator contact, and screenshots of access problems.

Fortune 500, Rankings, Lists, and Analytics

Fortune’s Help Center says Fortune 500 data and analytics are available through Fortune Analytics, including ranked company lists, historical datasets, sector insights, interactive dashboards, downloadable Excel files, and custom packages for professional use.

For tailored Fortune 500 data or analytics access questions, email analytics@fortune.com. For list or ranking questions, use Fortune’s ranking/list guidance in the Help Center and provide the ranking name, company name, URL, and correction details.

Content Licensing, Reprints, and Logo Use

If you want to reuse a Fortune article, logo, ranking, quote, chart, or other Fortune content in marketing, training, internal presentations, websites, or printed materials, do not copy it without written approval. Fortune says content licensing and reuse should go through its authorized licensing partner process.

When requesting licensing, include the article title, URL, publication date, intended use, audience, territory, format, and whether the content will be used internally or externally.

Fortune Conferences and Events

For Fortune conference participation, call 1-866-661-3840 or email conferences@fortune.com. Fortune conferences and meetings may be invitation-only or require approval, so event support is separate from ordinary magazine subscription support.

If your issue involves registration, attendance, sponsorship, speaking, payment, or event logistics, include the event name, company name, attendee name, email address, invoice or registration details, and the question you need resolved.

International Print and App Subscription Issues

International print subscription support may differ from U.S. and Canada print support. If you purchased through a third-party magazine subscription service, app store, reseller, or international vendor, that seller may control billing, cancellation, and refunds.

If you subscribed through Apple, Google, or another app platform, check your app-store subscription settings and receipt before contacting Fortune. Include the receipt, transaction ID, subscription status screenshot, and email address connected to the app-store account.

Watch Out for Fake Fortune Renewal Notices and Subscription Scams

Magazine and digital subscription customers should be cautious with fake renewal notices, unauthorized subscription sellers, suspicious invoices, fake customer-service numbers, phishing emails, and websites claiming to cancel subscriptions for a fee. Use Fortune.com, the official Fortune Help Center, and the verified contacts listed on this page.

• Do not call random Fortune phone numbers found in comments, ads, or unofficial complaint pages.
• Do not provide passwords, verification codes, full card numbers, or account numbers to suspicious callers.
• Be cautious of renewal notices from companies that are not clearly Fortune or its authorized fulfillment partner.
• Check the domain carefully before logging in or entering payment information.
• Do not post your subscription account number in public comments or reviews.
• If you see an unfamiliar Fortune, magazine, app-store, or subscription charge, check your Fortune account and payment records.
• If a charge appears unauthorized, contact Fortune and your payment provider promptly.

How to Escalate a Fortune Customer Service Problem

1. Use the correct support route: Use Fortune My Account and support@fortune.com for digital subscriptions, or magazine@fortune.com and 1-800-621-8000 for print magazine delivery issues.
2. Document the issue: Save receipts, renewal notices, screenshots, email confirmations, account numbers, mailing labels, and support request numbers.
3. Cancel through My Account when possible: Save the cancellation confirmation and confirm that future charges stop.
4. Use written follow-up: For billing, cancellation, refund, login, or digital access problems, email support or submit a request so there is a record.
5. Contact print support for missing issues: Include your name, mailing address, and missing issue month.
6. Check third-party sellers: If you bought through an app store, magazine reseller, school, employer, or enterprise account, that provider may control cancellation or billing.
7. Do not publish private account details: Mask account numbers, mailing addresses, and payment information in public reviews.
8. Contact your payment provider if necessary: If a charge is unauthorized or unresolved, contact your bank, card issuer, app store, PayPal, or payment provider before the dispute deadline closes.

Fortune Customer Service Reviews on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently shows a 3.0 out of 5 star rating for Fortune based on 2 reviews. The visible reviews are older, from 2014. One reviewer complained that digital-copy access was confusing and that there appeared to be too many account sites. Another visible review appears to be a subscription renewal or cancellation request rather than a traditional review.

Because the review sample is very small and old, it should not be treated as a full picture of Fortune customer service today. If you have recently contacted Fortune about a subscription, renewal, cancellation, refund, missing magazine, digital access, newsletter, group subscription, licensing request, or support response time, please share your experience below.

What To Expect When Contacting Fortune

• Print magazine support uses 1-800-621-8000 and magazine@fortune.com.
• Digital subscription, billing, and cancellation help is routed through My Account, support requests, and support@fortune.com.
• Fortune says it does not offer refunds once a billing term has begun.
• Canceling should stop future charges while access continues through the current term.
• Missing print issues require your name, mailing address, and issue month.
• Group subscriptions, analytics, licensing, rankings, and conferences use specialized contacts.
• Third-party subscription sellers or app stores may control billing and cancellation if you subscribed through them.
• Do not include subscription account numbers or personal billing details in public comments.

Frequently Asked Questions About Fortune Customer Service

What is the Fortune customer service phone number?

For Fortune print magazine support, call 1-800-621-8000. This is the best number for missing print issues, print delivery, and print magazine support handled through the fulfillment vendor.

How do I contact Fortune about a digital subscription?

Log in to Fortune My Account, submit a support request through the Fortune Help Center, or email support@fortune.com.

How do I cancel a Fortune subscription?

Fortune says you can cancel by logging in to My Account, clicking Subscription Overview, and choosing Cancel Subscription. If you need help, email support@fortune.com.

Does Fortune offer refunds?

Fortune says it does not offer refunds once a billing term has begun. Canceling stops future charges, and access continues through the end of the current term.

Who do I contact if my Fortune print magazine has not arrived?

Email magazine@fortune.com or call 1-800-621-8000. Include your name, mailing address, and the missing issue month.

How do I update my Fortune print mailing address?

Use the Fortune Help Center or print magazine support. Provide your old address, new address, subscription name, account number if available, and the date the change should take effect.

How do I contact Fortune about a group subscription?

Email enterprisesales@fortune.com with the number of seats needed, whether the subscription should be digital, print, or both, and the best contact name and phone number.

How do I contact Fortune about Fortune 500 data?

For Fortune 500 data and analytics questions, email analytics@fortune.com or use Fortune Analytics.

Where is Fortune headquartered?

Fortune’s public company profile lists its primary office at 40 Fulton Street, New York, NY 10038.

Can CustomerServiceNumbers.com cancel my Fortune subscription?

No. CustomerServiceNumbers.com is an independent information and review website. We cannot access Fortune accounts, cancel subscriptions, issue refunds, replace magazines, change addresses, license content, or contact Fortune on your behalf.

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Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with Fortune, Fortune Media IP Limited, Fortune Media USA Corporation, Fortune Media Group Holdings, CDS, or any third-party subscription seller.

Share Your Fortune Customer Service Experience

Have you contacted Fortune about a print subscription, digital subscription, billing charge, renewal, cancellation, refund question, missing magazine, damaged issue, login problem, newsletter, group subscription, licensing request, Fortune 500 data, or customer service response time? Share your experience below to help other readers understand how Fortune handles support requests.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with Fortune, Fortune Media IP Limited, Fortune Media USA Corporation, Fortune Media Group Holdings, CDS, or any third-party subscription seller. This page is provided for informational and review purposes only. Contact information, subscription terms, refund rules, cancellation steps, magazine delivery procedures, data licensing rules, conference contacts, and support options may change. Always verify important details directly with Fortune before subscribing, canceling, paying invoices, sharing account information, or making billing decisions.