Foscam customers may need help setting up a security camera, reconnecting a camera to Wi-Fi, resolving app or login problems, updating firmware, managing Foscam Cloud, finding a manual, reporting a defective device, or requesting warranty service. Foscam currently provides technical support by phone and email along with online FAQs, firmware downloads, manuals, videos, and repair information.
How to Contact Foscam Customer Service
- Foscam Technical Support: 1-866-896-3636
- Support Email: support@foscam.com
- Phone Support Hours: Monday-Friday, 9 a.m.-5 p.m. Pacific Time
- Foscam Contact Page: Contact Foscam
- Foscam Support Center: Foscam FAQs and Support
- Firmware and Downloads: Foscam Firmware, Manuals and Software
- Return and Repair Policy: Foscam Warranty and Repair Information
- Manufacturer: Shenzhen Foscam Intelligent Technology Co., Ltd.
- Manufacturer Address: 902, Building 1B, Shenzhen International Innovation Valley, Xingke 1st Street, Nanshan District, Shenzhen, Guangdong, China 518055
- Official Website: Foscam.com
Foscam manufactures home and small-business surveillance products including indoor cameras, outdoor Wi-Fi cameras, PoE cameras, pan-and-tilt cameras, video doorbells, network video recorders, security-camera systems, webcams, baby monitors, and related accessories.
Best Foscam Support Route by Issue
- Camera will not connect: Use Foscam’s model-specific Wi-Fi and setup instructions before resetting the device.
- Foscam app problem: Confirm that the camera and mobile device are online and that the current Foscam app is installed.
- Firmware update: Identify the exact model and current firmware before installing an update.
- Cloud subscription: Use the Foscam app or contact support@foscam.com for billing, cancellation, or refund questions.
- Defective product: Contact the retailer or reseller where the camera was purchased for the applicable return, replacement, or RMA process.
- Warranty problem: Keep the serial number, MAC address, receipt, packaging, and warranty information.
- Security or privacy concern: Update firmware and passwords and report product-security concerns to Foscam support.
- Need a manual: Search the Foscam Download Center using the exact camera or NVR model.
Foscam Camera Setup and Connection Problems
Foscam cameras can depend on several components working together:
- The camera and power supply
- Home or business Wi-Fi network
- Router settings
- Foscam mobile app
- Foscam account
- Camera firmware
- Internet connection
Before contacting support:
- Confirm that the camera has power.
- Check whether other devices can access the internet.
- Restart the router and camera if appropriate.
- Confirm that the correct Foscam account is being used.
- Check whether the Wi-Fi network name or password recently changed.
- Verify the exact camera model.
- Check the current Foscam firmware and app versions.
Avoid immediately factory-resetting a camera when the problem could be caused by Wi-Fi, the router, or account credentials. A reset removes settings and requires the camera to be configured again.
Foscam Firmware Updates
Foscam maintains model-specific firmware downloads and also allows firmware updates through the Foscam app for supported devices.
Foscam specifically warns customers to identify the correct camera and firmware before updating.
Installing incorrect firmware or interrupting an upgrade can make a camera unusable.
When updating through the Foscam app:
- Confirm that the camera is powered on.
- Make sure live video is working before beginning.
- When possible, connect the phone and camera to the same network.
- Open the camera’s Settings.
- Select Advanced Settings and Firmware.
- Install an available update.
- Do not disconnect power while the update is being installed.
Foscam App and Login Help
If the Foscam app cannot connect to a camera, check:
- The Foscam account email and password
- Internet access on the phone
- Camera power
- Router connection
- Whether the camera appears online locally
- Current Foscam app version
- Current camera firmware
- Phone permissions required by the app
If a camera was previously connected to another account or network, support may need the model, UID, serial number, or other device details before helping reconnect it.
Do not publish a camera UID, serial number, account email, password, Wi-Fi password, or screenshots from inside a private home in a public review.
Foscam Cloud Customer Service
Foscam offers optional cloud recording plans for compatible cameras.
Cloud-service support can include:
- Subscription activation
- Missing cloud recordings
- Automatic renewal
- Plan changes
- Cancellation
- Refund requests
- Cloud account access
Foscam currently allows customers to disable automatic renewal from the Foscam app.
The general process is:
- Open the Foscam app.
- Open Account.
- Select Smart Service.
- Open Services.
- Select My Orders.
- Choose the cloud subscription.
- Turn off or cancel automatic renewal.
Save the cancellation confirmation and verify the subscription status afterward.
Foscam Cloud Refunds
Foscam currently publishes a separate refund policy for its Cloud Service.
For a monthly cloud plan, Foscam says an eligible refund can credit the unused portion of the plan when cancellation is requested before the service period ends.
For an annual plan, Foscam says the remaining unused portion may be refundable when a request is made within six months after subscribing. Annual service already used for six months or more is described as non-refundable under the current published policy.
To request a cloud-service cancellation or refund, email support@foscam.com and include:
- Foscam Cloud order number
- Account information
- Subscription involved
- Reason for the request
Cloud-subscription refunds are different from hardware returns.
Foscam Warranty and Repair Help
Foscam provides a limited hardware warranty against qualifying manufacturing defects, but it does not publish one universal warranty duration for every product and market.
Warranty coverage can vary according to:
- Product
- Country
- Retailer
- Authorized distributor
- Warranty card
- Local consumer law
Foscam recommends checking the warranty information on the product package, warranty card, retailer listing, or with the seller.
Keep:
- Purchase receipt
- Camera or NVR serial number
- MAC address
- Original packaging
- Power adapter
- Mounting hardware
- Warranty documentation
How to Return a Defective Foscam Product
Foscam currently directs customers to the point of purchase for return, replacement, and repair service.
The normal warranty process is:
- Contact the retailer or authorized reseller.
- Explain the defect.
- Ask whether an RMA number is required.
- Keep the RMA number.
- Package the product securely.
- Include the requested accessories and documentation.
- Use trackable shipping.
Foscam says products returned for replacement may be inspected before replacement is approved.
Replacement products issued more than 30 days after the original purchase may be refurbished under Foscam’s current published policy.
If communication with the seller becomes difficult, Foscam lists feedback@foscam.com as an escalation contact in its repair policy.
Foscam Hardware Refunds
Foscam’s manufacturer warranty policy states that Foscam itself does not provide ordinary hardware refunds through that warranty process.
Customers are instead directed to the retailer or point of purchase and its return/refund policy.
Foscam’s current direct U.S. store advertises a 30-day money-back guarantee for eligible direct purchases.
This means the correct refund process depends on where the product was purchased.
If the camera came from:
- Foscam’s direct store — review the direct-store return rules.
- Amazon — use the seller and Amazon return terms that apply to that order.
- Another authorized reseller — contact that seller.
- An unauthorized seller — manufacturer warranty coverage may be limited or unavailable.
Foscam Camera Security and Privacy
Because Foscam products connect cameras to local networks and the internet, account and firmware security are especially important.
Foscam recommends:
- Keeping camera firmware current
- Changing default usernames and passwords
- Using strong unique passwords
- Reviewing device-access logs when supported
- Keeping the router and network secure
Do not reuse a Foscam password on email, banking, or other important accounts.
Foscam’s current Product Security Policy directs customers to support@foscam.com when reporting a security or privacy vulnerability. Include the product model, software version, and a detailed description of the issue.
Foscam Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays a 3.0 out of 5 rating based on 1 Foscam customer review.
The one review was submitted in July 2015. The reviewer described:
- Long waits for technical support
- Being disconnected during support calls
- Difficulty getting cameras working
- App and login problems
- One camera reportedly going blank after approximately one hour of operation
- Ultimately deciding to return all three cameras
This is one individual customer report from 2015. It is not enough to establish a current overall trend involving Foscam product reliability, support quality, app performance, or warranty service.
How to Escalate a Foscam Customer Service Complaint
- Identify the exact camera, NVR, or product model.
- Call 1-866-896-3636 or email support@foscam.com.
- Provide the firmware version and a clear description of the problem.
- For hardware warranty issues, contact the original retailer or authorized reseller.
- Keep receipts, serial information, photographs, error messages, and support correspondence.
- Ask for an RMA or case number when applicable.
- If the seller cannot resolve an eligible warranty issue, use Foscam’s published feedback@foscam.com escalation route.
About Foscam
Shenzhen Foscam Intelligent Technology Co., Ltd. designs and manufactures IP cameras and other video-surveillance products.
Current Foscam products include:
- Indoor cameras
- Outdoor Wi-Fi cameras
- PoE cameras
- Pan-and-tilt cameras
- Video doorbells
- NVR systems
- Security-camera kits
- Webcams
- Baby monitors
- Foscam Cloud services
The former Foscam U.S. address at 15251 Flight Path Drive in Brooksville, Florida appears in older directories, but it is not currently published as Foscam’s corporate address on the official company resources used for this update.
Frequently Asked Questions
What is the Foscam customer-service phone number?
Foscam’s current technical-support number is 1-866-896-3636.
Is 1-800-930-0949 still Foscam customer service?
That number appears in older listings, but it is not currently published on Foscam’s official support pages. Foscam currently lists 1-866-896-3636.
What is the Foscam support email?
Email support@foscam.com for technical and customer-support questions.
What are Foscam customer-service hours?
Foscam’s current U.S. store lists telephone technical support Monday-Friday from 9 a.m.-5 p.m. Pacific Time.
How do I update Foscam firmware?
Use the Foscam app or the official firmware download center. Confirm the exact camera model and firmware before installing an update and never interrupt power during the installation.
How do I cancel Foscam Cloud?
Open the Foscam app, go to Account and Smart Service, open My Orders, select the subscription, and cancel automatic renewal. Cloud cancellation and refund help is also available through support@foscam.com.
Who handles Foscam warranty claims?
Foscam generally directs customers to the authorized retailer or reseller where the product was purchased for returns, replacement, RMA, and repair service.
Where is Foscam headquartered?
Foscam’s current official company information identifies Shenzhen Foscam Intelligent Technology Co., Ltd. in Shenzhen, Guangdong, China.
Related Security Camera Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Foscam, Shenzhen Foscam Intelligent Technology Co., Ltd., a Foscam retailer, cloud provider, installer, or security company.
Share Your Foscam Customer Service Experience
If you contacted Foscam about a camera setup, Wi-Fi problem, app login, firmware update, Cloud subscription, warranty claim, defective camera, RMA, repair, security issue, or another support concern, describe the product involved, which support route you used, how Foscam or the retailer responded, and whether the problem was resolved.
Privacy warning: Do not publish your camera username, password, Wi-Fi password, device UID, full serial number, MAC address, home address, camera images from private areas, cloud-account credentials, payment information, or private customer-service correspondence containing sensitive information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information and review website and is not affiliated with Foscam, Shenzhen Foscam Intelligent Technology Co., Ltd., any Foscam retailer, installer, or cloud-service provider. CustomerServiceNumbers.com cannot access cameras, reset passwords, view recordings, update firmware, cancel cloud subscriptions, process refunds, approve warranty claims, issue RMA numbers, or respond on behalf of Foscam. Phone numbers, support hours, firmware, cloud policies, warranties, retailer policies, and contact information can change. Verify important information through Foscam’s official support resources before updating firmware, shipping equipment, or relying on a return or warranty deadline.
