If your LADWP power is out, your water service has a problem, your bill looks wrong, you need a payment arrangement, you are starting or stopping service, or you need help reaching a live utility representative, start with the correct Los Angeles Department of Water and Power support route. LADWP handles water, power, billing, payments, outages, service requests, customer service centers, utility assistance, and account questions through its Customer Contact Center, online account tools, outage reporting, and in-person service centers.
LADWP Customer Service Phone Number and Support
Use the following LADWP customer service options for water service, power service, outages, billing, payment arrangements, start or stop service, account help, service centers, and complaints:
- LADWP Customer Service Phone Number: 1-800-342-5397 / 1-800-DIAL-DWP
- Power Outage Reporting: 1-800-342-5397 / 1-800-DIAL-DWP
- Power Outage Support: LADWP says representatives are available 24/7 for outage calls
- Customer Service Centers: LADWP Customer Service Centers
- Service Center Appointment Line: 1-888-999-0477 (appointment booking only, not account questions)
- Bill and Payment Help: LADWP Bill and Payment
- Payment Arrangements: LADWP Payment Options
- Start or Add Service: Start LADWP Service
- Account Support: LADWP Account
- Report a Problem: LADWP Support and Report a Problem
- Power Outage Map: LADWP Power Outage Map
- Commercial Resource Center: 1-800-499-8840
- Headquarters / John Ferraro Building: 111 North Hope Street, Los Angeles, CA 90012
- John Ferraro Building Phone: 1-213-367-0112 (building/location phone, not the main customer service line)
- Website: LADWP.com
Choose the Correct LADWP Support Route
LADWP support issues can involve billing, payments, water service, power service, outages, start or stop service, customer service centers, payment arrangements, construction service, commercial accounts, or utility assistance. Choosing the correct route can help reduce delays.
Power Outages and Downed Lines
To report a power outage, call 1-800-342-5397 / 1-800-DIAL-DWP. LADWP says callers can use self-service outage reporting options or speak with a representative, with representatives available 24/7 for outage calls. If you see downed wires, stay away and report the issue immediately.
Water Service Problems
For water service problems, leaks, pressure problems, service interruptions, water waste, meter issues, or urgent water concerns, contact LADWP through the Customer Contact Center or the report-a-problem tools. If the issue is inside your home or on private plumbing, you may also need a licensed plumber.
Billing, Payments, and Account Questions
For bill questions, payment status, payment arrangements, high bills, meter reads, account changes, payment posting, or service charges, call 1-800-342-5397 or log in to your LADWP account. LADWP also offers in-person customer service centers for account and bill questions.
Payment Arrangements and Assistance
LADWP says residential customers can set up payment arrangements by calling 1-800-DIAL-DWP or visiting a Customer Service Center. LADWP’s payment arrangement information says there is no down payment, no interest, and no fees, with longer arrangement terms for discount-program customers.
Start, Stop, or Transfer Service
If you are moving, starting service, stopping service, or transferring service to another person, use LADWP’s online service tools, call customer service, or visit a Customer Service Center. Have the service address, move date, identification details, and account information ready.
Customer Service Centers
LADWP Customer Service Centers can help with account and bill questions, payment plans, and certain in-person services. Service center hours may vary, but LADWP lists many customer service centers as open Monday-Friday, 9:00 AM-5:00 PM, closed holidays. The 1-888-999-0477 number is for booking appointments to visit an office, not for account questions.
What to Have Ready Before Contacting LADWP
Before calling LADWP customer service, visiting a service center, or submitting a support request, gather the details that match your issue:
- LADWP account number
- Service address and billing ZIP code
- Name, phone number, and email address on the account
- Bill date, amount due, payment confirmation, or payment arrangement details
- Meter number or meter read information if relevant
- Outage start time, affected address, and whether neighbors are affected
- Photos of water leaks, meter issues, damaged equipment, or service problems if safe to take
- Start, stop, or transfer service date if moving
- Customer service center appointment confirmation if visiting in person
- Prior case numbers, emails, call notes, or representative names if available
Common LADWP Customer Service Issues
Customers commonly contact LADWP customer service for help with:
- Power outages and outage updates
- Water service problems, leaks, pressure issues, and water waste reports
- High bills, estimated bills, billing errors, and meter questions
- Payment arrangements and past-due balances
- Starting, stopping, or transferring water and power service
- Online account login, bill pay, and payment posting problems
- Customer service center appointments and in-person support
- Discount programs, assistance programs, and Level Pay
- Commercial account support and small business resources
- Construction, new service, meter, and service-request questions
- Scam calls, utility theft, tampering, and suspicious payment demands
- Complaints about wait times, shutoff notices, service interruptions, or account corrections
LADWP Power Outage and Emergency Help
If your power is out, call 1-800-342-5397 / 1-800-DIAL-DWP or use LADWP’s outage tools. LADWP’s outage page says customers can use self-service reporting for expedited service or speak with a representative 24/7 for outage calls.
For safety, never touch downed wires or anything touching a wire. Keep people and pets away from damaged utility equipment. If there is an immediate danger, call emergency services first, then report the issue to LADWP.
LADWP Billing, Payment Arrangements, and High Bills
If your LADWP bill looks unusually high, compare it with prior bills, weather, water usage, power usage, meter reads, rate changes, and any unpaid balance. High bills can sometimes result from seasonal usage, leaks, air conditioning, estimated reads, billing corrections, past-due amounts, or rate and fee changes.
LADWP offers payment arrangements for residential customers. LADWP says payment arrangements have no down payment, no interest, and no fees, with terms of up to 48 months for discount-program customers and up to 24 months for non-discount-program customers. Call 1-800-DIAL-DWP or visit a Customer Service Center to ask about eligibility.
LADWP Start, Stop, and Transfer Service
If you are moving into or out of an LADWP service address, use the online start/stop service tools or call customer service. Confirm the exact service start date, stop date, forwarding address, final bill, deposit requirements, and whether water, power, sanitation, or trash services are included at the address.
If service is being transferred to another person, ask LADWP what documents are required and whether the current account holder must authorize the change.
LADWP Customer Service Centers
LADWP Customer Service Centers provide in-person help for account and bill questions, payment arrangements, and other service needs. LADWP says specific account questions should be handled through the Customer Contact Center at 1-800-342-5397. The appointment line, 1-888-999-0477, is solely for booking appointments to visit an office.
Before visiting a service center, check the current hours and location. Many service centers are listed as open Monday-Friday, 9:00 AM-5:00 PM, closed holidays, but hours and appointment availability can change.
LADWP Scam and Fraud Warnings
Be careful with calls, texts, emails, door hangers, or visitors claiming to be LADWP and demanding immediate payment, gift cards, cryptocurrency, wire transfers, or payment apps to avoid shutoff. Utility scams often target customers with urgent threats, fake shutoff notices, fake refund messages, or fake payment links.
- Use LADWP.com, your official LADWP account, or 1-800-342-5397 before sharing payment information.
- Do not pay a caller with gift cards, cryptocurrency, wire transfers, or payment apps.
- Do not share one-time codes, account passwords, or full payment details with an unverified caller.
- Be cautious of fake “service disconnection,” “refund,” “past due,” or “meter replacement” messages.
- Report suspicious utility theft, tampering, or fraud through LADWP’s support and report-a-problem tools.
- If you are worried about shutoff, call LADWP directly using the official number before paying anyone.
LADWP Reviews and Complaints
The live CSN page currently shows 3.0 out of 5 stars based on 1 review for LADWP. The visible review is an older 2018 question from a customer asking how to reach a live person about an urgent water problem. Because this is one older individual experience, it should not be treated as a complete picture of current LADWP customer service quality.
Customers comparing utility providers may want to consider outage response, water service reliability, billing accuracy, payment arrangement options, account tools, customer service center access, assistance programs, and how clearly the utility communicates during service interruptions.
How to Escalate an LADWP Complaint
If your LADWP issue is not resolved after your first support contact, take these steps:
- Write down the date, time, phone number, service center, or online route used.
- Ask for a case number, payment arrangement confirmation, outage report, or service request number.
- For billing issues, save bills, payment confirmations, meter readings, and account screenshots.
- For outages, document the outage start time, affected address, and restoration updates.
- For water issues, document leaks, pressure problems, service interruptions, or damage if safe to do so.
- For payment arrangements, save the terms, payment schedule, and confirmation details.
- If your issue remains unresolved, consider contacting the Los Angeles Office of Public Accountability / Ratepayer Advocate for LADWP-related information and oversight resources.
- If an urgent safety issue exists, contact emergency services first, then LADWP.
LADWP Competitors and Related Customer Service Pages
If you are comparing utilities, electric companies, water service providers, or energy customer support options, you may also want to review these related CSN pages:
- FPL Customer Service
- Southern California Edison Customer Service
- PG&E Customer Service
- Duke Energy Customer Service
- Georgia Power Customer Service
- ComEd Customer Service
Related Resources
- Los Angeles Office of Public Accountability LADWP Information
- CorporateOfficeHeadquarters.com for headquarters, address, and complaint escalation information
- ChargeOnMyCard.com for help identifying unknown utility, water, power, bill payment, or LADWP-related charges
- ThinkItsAScam.com for fake utility shutoff, power company, water bill, and payment scam warnings
- ZeroStars.org for customer reviews and complaint experiences
LADWP Customer Service FAQs
What is the LADWP customer service phone number?
The LADWP customer service phone number is 1-800-342-5397, also known as 1-800-DIAL-DWP. Use this number for account questions, billing help, payment arrangements, water service, power service, and outage reporting.
How do I report an LADWP power outage?
Call 1-800-342-5397 / 1-800-DIAL-DWP. LADWP says customers can use self-service outage reporting or speak with a representative 24/7 for outage calls.
How do I contact LADWP about a water problem?
Call LADWP at 1-800-342-5397 or use LADWP’s report-a-problem support tools. If the issue is inside private plumbing, you may also need a licensed plumber.
What are LADWP customer service center hours?
LADWP lists many customer service centers as open Monday-Friday, 9:00 AM-5:00 PM, closed holidays. Check the specific service center before visiting because hours and appointment availability may change.
What is the LADWP appointment phone number?
The LADWP service center appointment line is 1-888-999-0477. LADWP says this number is solely for booking appointments to visit an office. Account questions should go to 1-800-342-5397.
How do I set up an LADWP payment arrangement?
LADWP says residential customers can set up payment arrangements by calling 1-800-342-5397 or visiting a Customer Service Center. Payment arrangements may provide extended time to pay past-due balances.
How do I start or stop LADWP service?
Use LADWP’s online start/stop service tools, call customer service, or visit a Customer Service Center. Have the service address, move date, identification details, and account information ready.
What is LADWP’s headquarters address?
LADWP’s John Ferraro Building headquarters is at 111 North Hope Street, Los Angeles, CA 90012.
Is LADWP a private utility company?
No. LADWP is the Los Angeles Department of Water and Power, a municipal utility serving Los Angeles water and power customers.
Is CustomerServiceNumbers.com affiliated with LADWP?
No. CustomerServiceNumbers.com is an independent consumer contact and review website and is not affiliated with LADWP or the City of Los Angeles.
Page Update Note
Updated June 2026: This page was refreshed with current LADWP customer service routing for water service, power service, outages, billing, payment arrangements, customer service centers, start/stop service, scam warnings, and escalation.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has provided customer service phone numbers, company contact details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by LADWP, the City of Los Angeles, or any utility provider. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.
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