HurryCane Customer Service: Returns, Warranty and Parts

HurryCane customer service can assist with direct website orders, returns, RMA numbers, refunds, warranty questions, replacement parts and product complaints. Customers who purchased a HurryCane from Amazon, Target or another retailer should generally begin with that original seller.

How to Contact HurryCane Customer Service

Call HurryCane customer service at 1-800-942-9102 or email success@hurrycane.com. The current official contact page does not publish specific phone-support hours.

Include the product model, order number, seller, purchase date and a concise description of the problem. Do not include payment-card numbers, insurance identification numbers or other sensitive information in an ordinary email.

Choose the Correct HurryCane Support Route

• HurryCane.com order: Contact HurryCane using the verified phone number or email address.
• Return or refund: Request an RMA number within the applicable 30-day return period.
• Warranty claim: Contact HurryCane before shipping the product and follow the warranty instructions supplied with the specific model.
• Amazon, Target or other retailer purchase: Contact the original retailer about its return or refund policy.
• Replacement feet or accessories: Confirm the cane model and tip design before ordering parts.
• Insurance or Medicare question: Contact the applicable insurance plan directly to verify eligibility and reimbursement requirements.

HurryCane Returns, RMA Numbers and Refunds

HurryCane describes its direct-purchase policy as a 30-day money-back guarantee, but the full policy contains additional conditions. Eligible returns must be initiated within 30 days after receiving the product.

To request an RMA, email success@hurrycane.com and provide:

• The original order number
• Your name, address and email address
• The serial number and model or reference number
• Photographs when the product arrived damaged or appears defective

Important return conditions include:

• No return will be accepted without an RMA number.
• A 15% restocking fee may be deducted from the purchase price.
• Original shipping charges are not refunded.
• The customer remains responsible for return-shipping costs.
• Special, custom and designated nonreturnable products are excluded.
• Products with altered, damaged or missing original packaging may be ineligible.
• Products purchased from third-party retailers are excluded from the HurryCane.com return policy.

Review the complete HurryCane return and refund policy before shipping anything.

HurryCane Warranty Claims

HurryCane’s online sales terms state that warranty coverage applies to qualifying defects in materials and workmanship for the period identified in the documentation supplied with the specific product. The current Drive Medical product listing for the HurryCane Freedom Edition identifies a limited lifetime warranty, but customers should verify the model number, purchase channel and warranty document that came with their cane.

Warranty coverage generally does not include damage caused by:

• Transportation or improper storage
• Improper use or failure to follow the product instructions
• Failure to perform required maintenance
• Modifications or unauthorized repairs
• Normal wear and tear
• Accidents, abuse or other outside causes

To request warranty assistance, call 1-800-942-9102 or email success@hurrycane.com. An RMA number is required before warranty service will be provided. Depending on the approved claim, HurryCane may repair or replace the product or provide a refund or credit.

Review HurryCane’s warranty and online-sale terms.

HurryCane Replacement Feet and Parts

Replacement feet are available for compatible HurryCane models. Confirm the cane edition before ordering because current cross-hatched replacement feet are not compatible with older editions that use rounded tips.

The replacement-foot set sold through HurryCane contains three feet and installation instructions. Inspect the feet regularly and replace worn or damaged components according to the product instructions.

View HurryCane replacement feet.

HurryCane Orders and Shipping Delays

The official HurryCane store currently warns that new orders may take more than seven days to ship because of distribution-center backlogs. Save the order confirmation and shipping messages so customer service can locate the purchase.

If an order appears delayed, contact HurryCane with the order number, order date, delivery address and any tracking information. For purchases made through another retailer, contact that retailer because it controls the order and shipment.

Medicare and Insurance Coverage for HurryCane Products

HurryCane states that some products may be eligible for Medicare, Medicaid or private-insurance coverage, but it does not guarantee coverage or reimbursement. Eligibility depends on the individual plan, product, medical need, supplier and documentation requirements.

Before purchasing based on expected reimbursement, contact the insurance provider or Medicare Customer Service. Ask whether the specific product and seller qualify and whether a prescription, prior authorization or approved durable-medical-equipment supplier is required.

How to Escalate a HurryCane Complaint

1. Call 1-800-942-9102 or email success@hurrycane.com.
2. Provide the order number, product model, seller, purchase date and a clear description of the problem.
3. Ask for an RMA number before returning a product.
4. For damage or defects, include clear photographs and retain the product packaging.
5. Keep copies of emails, shipping records, RMA information, receipts and refund confirmations.
6. If the product came from a third-party retailer, escalate through that retailer’s customer service process.
7. If insurance reimbursement is involved, contact the insurer separately because HurryCane does not determine plan coverage.

HurryCane Corporate Office and Mailing Address

HurryCane is operated by HurryWorks, LLC and is associated with Drive DeVilbiss Healthcare. The verified headquarters and formal-notice address is:

For formal correspondence, include the customer’s contact information, order number, product model, prior RMA or case information and the requested resolution. Do not mail a product to the corporate office without receiving written return instructions.

HurryCane Customer Service Reviews and Complaints

The visible CustomerServiceNumbers.com review section currently has no submitted HurryCane reviews. Because there are zero CSN reviews, there is not enough first-hand feedback here to describe a positive or negative customer-service pattern.

Customers who have contacted HurryCane can help others by sharing:

• Whether phone or email support was easy to reach
• Whether the representative explained the return conditions and restocking fee
• How an RMA or warranty claim was handled
• Whether replacement feet or other parts were compatible with the cane
• Whether a delayed order, refund or product complaint was resolved

Do not post medical records, insurance numbers, order numbers, home addresses, phone numbers or payment information in a public review.

Related Customer Service Pages

• Amazon Customer Service
• Target Customer Service
• Medicare Customer Service

HurryCane Customer Service FAQ

What is the HurryCane customer service phone number?

Call HurryCane customer service at 1-800-942-9102.

What is the HurryCane customer service email?

The verified customer service email is success@hurrycane.com.

What are HurryCane customer service hours?

HurryCane’s current official contact page does not publish specific telephone-support hours.

Does HurryCane have a 30-day money-back guarantee?

HurryCane accepts eligible direct-purchase return requests initiated within 30 days of receiving the product. An RMA is required, a 15% restocking fee may apply, shipping is not refunded and third-party purchases are excluded.

How do I obtain a HurryCane RMA number?

Email success@hurrycane.com or call 1-800-942-9102. Have the order number, product model, contact information and photographs of damage or defects available.

What is the HurryCane warranty?

The warranty period depends on the specific product documentation. Drive Medical currently identifies the HurryCane Freedom Edition warranty as limited lifetime, but customers should confirm the warranty supplied with their exact model.

Can I replace the feet on a HurryCane?

Yes, compatible replacement feet are available. Current cross-hatched feet do not fit older HurryCane editions that use rounded tips, so verify compatibility before ordering.

Is HurryCane covered by Medicare?

Coverage is not guaranteed. Contact Medicare or the applicable insurance plan before purchasing to determine whether the product, seller and documentation meet the plan’s requirements.

Where is the HurryCane corporate office?

HurryWorks, LLC lists its headquarters and formal-notice address as 99 Seaview Boulevard, Port Washington, NY 11050, care of Drive DeVilbiss Healthcare.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with HurryWorks, LLC, HurryCane, Drive DeVilbiss Healthcare, Amazon, Target, Medicare or any insurance provider. Contact information and policy summaries are supplied for consumer convenience and may change.

HurryCane does not provide support through this website. Contact HurryCane, the original retailer or the applicable insurance provider directly for orders, returns, refunds, warranty claims, replacement parts and coverage questions.