Drive Medical customer service can help with mobility aids, wheelchairs, walkers, rollators, beds, bath safety products, respiratory products, replacement parts, manuals, warranty questions, technical support, repair guidance and product complaints. Because many Drive Medical products are purchased through providers or retailers, your best support route may depend on where you bought the equipment.
How to Contact Drive Medical Customer Service
- Toll-free customer service: 1-877-224-0946
- U.S. business account phone: 516-386-5171
- Corporate headquarters phone: 516-998-4600
- Consumer support email: consumersupport@drivemedical.com
- Customer service email: customerservice@drivemedical.com
- Complaints email: complaints@drivemedical.com
- Technical support email: techsupport@drivemedical.com
- Official contact page: Drive Medical consumer support
- Official website: DriveMedical.com
- Corporate headquarters: Drive DeVilbiss Healthcare, 99 Seaview Boulevard, Port Washington, NY 11050
- Support hours: Monday – Friday, 9 a.m. – 6 p.m. EST
Best Drive Medical Support Route by Issue
- Product already purchased: Call 1-877-224-0946, use live chat, or contact consumer support.
- Return request: Contact the authorized provider or retailer where you purchased the product first.
- Warranty question: Have your model number, serial number, purchase date, receipt and seller information ready.
- Technical support: Use Drive Medical technical support or email techsupport@drivemedical.com.
- Product complaint: Use the Drive Medical complaints form or email complaints@drivemedical.com.
- Provider or distributor account: Use the business account phone number or customer service email.
- Urgent medical concern: Contact your healthcare provider, equipment provider or emergency services as appropriate.
Information to Have Before Contacting Drive Medical
- Product model number
- Serial number, if available
- Purchase date and retailer, dealer, provider or distributor
- Receipt, invoice or order number
- Photos or video of the product issue, damage, missing part or assembly concern
- Warranty paperwork or owner manual
- Prior support case number or email thread
- Caregiver, provider or clinician instructions, if relevant to safe use
Drive Medical Returns, Warranty and Repair Help
Drive Medical says consumers should contact the authorized provider or retailer where the product was purchased for return help. If the issue involves a warranty question, missing part, defect, safety concern or technical problem, contact Drive Medical with the product model number, purchase information and photos when available.
If a product is used for mobility, bathing, sleeping, respiratory support or daily care, do not continue using it if it appears unsafe, unstable, damaged or improperly assembled. Contact Drive Medical, the seller, a qualified equipment provider or your healthcare professional for guidance.
Drive Medical Product Safety and Complaint Tips
- Stop using damaged mobility, bath safety, bed, lift or respiratory equipment until it is checked by a qualified person.
- Do not modify medical equipment unless the manufacturer or a qualified provider confirms it is safe.
- Keep photos, receipts, manuals, part numbers and support emails until the issue is resolved.
- If someone was injured or nearly injured, document the date, product model, what happened and who was contacted.
Drive Medical Reviews and Complaints
CustomerServiceNumbers.com currently shows a 3.0 out of 5 rating for Drive Medical based on 1 visible review. The visible review is from 2015 and says the product worked well overall, but the reviewer wished the handle could extend about ten inches farther. There is not enough current CSN review data to identify broader complaint trends.
Helpful review topics may include warranty support, technical support, product assembly, replacement parts, repairs, returns through a retailer or provider, missing parts, mobility-product safety, caregiver use and whether Drive Medical resolved the issue.
Privacy, Safety and Public Review Warnings
- Do not post your full address, phone number, email address, receipt number, medical condition, insurance details or payment information in a public review.
- Avoid sharing private health information or caregiver details that you do not want published online.
- Use official Drive Medical support links before submitting product, warranty or complaint information.
- CustomerServiceNumbers.com cannot provide medical advice, repair instructions or emergency support.
Related Customer Service Numbers Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer-service information and share company reviews since 2004. We are an independent consumer-help website and are not owned by Drive Medical, Drive DeVilbiss Healthcare or Medical Depot, Inc.
Share Your Drive Medical Customer Service Experience
Have you contacted Drive Medical about a wheelchair, walker, rollator, bath safety product, bed, lift, respiratory product, replacement part, warranty claim, repair, return or safety concern? Leave a review below and describe what happened, which support method you used, how long the response took and whether the issue was resolved.
Comments are moderated. Do not include private medical information, full payment details, passwords, verification codes, home addresses, phone numbers, email addresses or sensitive personal information in your review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Drive Medical, Drive DeVilbiss Healthcare or Medical Depot, Inc. Drive Medical does not provide customer support through this website. Contact information is provided to help consumers reach the company directly, and reviews reflect the experiences and opinions of individual contributors.
