Drive Medical Customer Service

6 Responses

1. I have a primus p902 that broke Friday night. The bed is 1 year old. The bed won’t go up and down. I need a new remote shipped asap and someone in the Cleveland area to come fix it. My mom is in the bed with power to raise it up and down. Please call me

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2. ABSOLUTELY NON EXISTANT — NO ADDDRESS AND NO PHONE NUMBER– THEY WISH TO REMAIN INVISABLE IT SEEMS — A VERY SEEDY WAY FOR A REPUTABLE COMPANY TO BEHAVE.. hAVE A PRODUCT OF THEIRS THAT NEEDS ATTENTION AND THERE IS NO ADRESS TO BE FOUND ANY WHERE..

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3. Drive medical is bad the top of my bed will not go up or down. Today is a holiday

   Drive is very bad. Today is MLK DAY 2017 The head of the bed will not go up or down, I need help.

   Looked on for phone number. The phone number was a college.

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4. Drive Medical’s customer service is terrible. Their web site gives no telephone numbers to call. I have a defective Oxus Reliability Plus Portable Oxygen Concentrator by Drive Chad that I bought from their authorized dealer 1st Class Medical, Inc. on 28 Nov. 2014. It initially stopped working on 17 March 2015 and I returned it for warranty repair under Drive RMA#60212656 and Oxus RMA#-0654 and received back the repaired unit on 20 April 2015. The unit started giving exhibiting the same problems again in October of 2016 and I have returned it again to Oxus on 17 Nov 2016. I have yet to receive a response from Oxus on the warranty repair and return of the item.

   I am planning an airline trip in January 2017 and must have the portable concentrator for the flight. Please Help, Martin Grasmeder

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5. I called the Customer Service # and got a bogus department. The phone # had been compromised. I don’t know how to get help with the delivery of a defective product.

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6. Drive Medical works well for are purpose but wish we could extend the handle about ten inches.

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