Apria Healthcare patients and caregivers often contact support for CPAP supplies, oxygen equipment, delivery scheduling, equipment pickup or returns, billing questions, insurance issues, prescription paperwork, patient portal access, respiratory equipment, wound therapy, pharmacy questions, and safety or quality-of-care concerns.
Because Apria handles medical equipment and patient-related services, use official Apria support routes and avoid sharing private health, prescription, insurance, billing, or patient account information in public reviews. For urgent symptoms, trouble breathing, equipment failure that creates an immediate medical risk, or any emergency, call 911 or contact a healthcare professional right away.
Verified Apria Healthcare Customer Service Contact Information
- Main Apria Healthcare Phone Number: 1-888-492-7742
- Prescription Fax Number: 1-888-492-0010
- Billing Support: 1-866-505-6365
- CPAP Supplies / Sleep Supplies: 1-877-265-2426
- Sleep Coach: 1-877-265-2426, option 4
- Equipment Pick-Up or Return: 1-855-371-1220
- Patient Satisfaction / Safety or Quality of Care: 1-800-260-8808
- Veteran Patients: 1-866-509-7732
- CareCentrix Members: 1-800-901-3566
- Humana Members: 1-866-689-8098
- Apria Pharmacy Network: 1-800-638-0942
- Enteral Nutrition: 1-844-260-1788
- Negative Pressure Wound Therapy: 1-800-780-1228
- Non-Invasive Ventilators: 1-855-648-8369
- Contact Page: Apria Contact Us
- Billing FAQ: Apria billing information
- Branch Locator: Find an Apria branch
- Delivery ETA: Track Apria delivery ETA
- Website: Apria.com
Important phone number update: Older listings may show 1-800-277-4288 for Apria Healthcare. Apria’s current official contact page lists 1-888-492-7742 as the main Apria Healthcare phone number.
Parent-company note: Apria is part of Accendra Health, formerly Owens & Minor, Inc. Accendra Health states that its Apria and Byram Healthcare brands support home-based care, including sleep, respiratory, wound care, diabetes, urology, and ostomy-related needs.
Choose the Correct Apria Support Route
For New Orders, Existing Equipment, or General Customer Service
Call Apria’s main number at 1-888-492-7742 for general customer service, new orders, CPAP machines, oxygen and oxygen supplies, equipment questions, delivery issues, branch help, and many service concerns. If a physician prescription is required, ask whether Apria has received the prescription and whether additional documentation is needed.
For CPAP Supplies or Sleep Therapy Support
For CPAP masks, tubing, filters, replacement supplies, sleep resupply orders, Sleep Coach questions, and sleep therapy support, use 1-877-265-2426. Have your patient account information, machine type, mask type, prescription status, insurance information, and prior order details ready.
For Billing, Payments, Insurance, and Statements
For billing questions, call 1-866-505-6365. Apria billing may involve insurance processing, deductibles, co-insurance, monthly rental charges, non-covered items, account balances, returned equipment, or delayed payment posting. Contact your insurance company directly if the issue involves coverage, benefits, deductibles, or explanation-of-benefits questions.
For Equipment Returns or Pickups
To return rental equipment or schedule an equipment pickup, call 1-855-371-1220 or use Apria’s equipment return process. Keep the confirmation, pickup date, equipment serial numbers, delivery/pickup paperwork, and photos of returned equipment if appropriate.
For Oxygen Equipment or Respiratory Concerns
For oxygen equipment, oxygen supplies, concentrator maintenance, delivery scheduling, and respiratory equipment concerns, call Apria’s main number. If equipment failure creates an immediate medical risk, call 911, contact your physician, or seek emergency care. Do not wait for a website or review-page response in an emergency.
For Safety or Quality of Care Complaints
Apria says concerns should first be reported to the local Apria branch. If the concern is not resolved, contact Patient Satisfaction at 1-800-260-8808. Use this route for serious concerns about safety, quality of care, patient treatment, repeated unresolved service problems, or branch-level escalation.
For Medicare, Medicaid, or Insurance Coverage Questions
Apria can explain its billing and account records, but your insurer, Medicare, Medicaid plan, or managed-care organization controls coverage rules, deductibles, authorizations, and benefit decisions. Contact your insurance plan for coverage explanations and use Apria support for order, documentation, delivery, account, and billing-status questions.
What to Have Ready Before Contacting Apria
- Patient name, shared only through official support channels
- Patient ID, account number, or customer ID
- Date of birth, delivery address, and phone number, shared only privately
- Ordering physician, prescription date, or referral details
- Insurance plan name, member ID, authorization number, or EOB if relevant
- Equipment type, serial number, machine model, or supply item details
- Delivery date, tracking number, or ETA information
- Billing statement, invoice number, or payment confirmation
- Branch location or local Apria office involved
- A short timeline of the issue and the resolution requested
Common Reasons Patients Contact Apria Healthcare
- CPAP supply orders, masks, tubing, filters, or replacement supplies
- Oxygen concentrator maintenance, oxygen tank delivery, or supply issues
- Delayed equipment delivery or missed delivery appointments
- Wrong supplies or incorrect equipment sent
- Equipment pickup, return, or rental billing questions
- Billing statements, insurance balances, deductibles, or payment disputes
- Prescription or documentation problems
- Patient portal, myApria, or account access issues
- Pharmacy, enteral nutrition, wound therapy, or ventilator support
- Safety, quality of care, branch service, or patient satisfaction complaints
Apria Billing, Insurance, and Rental Equipment Tips
Apria billing can be confusing because home medical equipment may be billed as a monthly rental, insurance may process claims before a patient balance appears, and replacement supplies may depend on insurance rules, prescription documentation, and account standing.
- Ask whether the bill is for a rental, purchase, replacement supply, deductible, co-insurance, or non-covered service.
- Compare Apria’s bill with your insurance explanation of benefits.
- Ask your insurance company whether the service was covered and how the patient balance was calculated.
- Keep return confirmations if equipment was picked up or shipped back.
- Ask Apria whether a balance must be resolved before new supplies can be shipped.
Apria Delivery, Equipment, and Resupply Help
If an Apria delivery is late, missing, or incomplete, use Apria’s delivery ETA tools or call customer service. For CPAP supplies, confirm the mask type, machine type, replacement schedule, shipping address, insurance approval, and whether the order is automatic resupply or on-demand.
If the wrong supplies arrive, contact Apria before using or discarding items. Ask whether the incorrect supplies need to be returned, whether a replacement order has been created, and when the correct items will ship.
Medical, Safety, and Emergency Warning
This page is not medical advice. Apria provides home medical equipment and related services, but treatment decisions should be discussed with your physician, respiratory therapist, pharmacist, insurer, or qualified healthcare professional.
- Call 911 for trouble breathing, severe symptoms, equipment failure that creates immediate danger, or any emergency.
- Contact your physician for medical questions about oxygen settings, CPAP pressure, symptoms, prescriptions, or treatment changes.
- Do not adjust prescribed medical equipment settings based on public reviews or unofficial advice.
- For serious safety or quality-of-care concerns, contact the local Apria branch and then Patient Satisfaction if unresolved.
Scam, Privacy, and Patient Information Warning
Medical equipment and billing complaints require extra privacy caution. Do not post patient account details, prescriptions, insurance documents, delivery addresses, diagnosis information, or medical equipment settings in public reviews.
- Use Apria.com, myApria, official Apria phone numbers, your insurer, or your physician before sharing patient information.
- Do not post patient IDs, Medicare or Medicaid numbers, insurance IDs, Social Security numbers, dates of birth, prescriptions, diagnosis details, oxygen settings, CPAP compliance data, billing statements, payment card details, or medical records.
- Do not share portal passwords, verification codes, or insurance login details with anyone who contacts you unexpectedly.
- Watch for fake billing calls, fake medical equipment suppliers, fake resupply texts, and unofficial payment links.
- If you suspect an unauthorized charge, contact Apria billing support, your insurer, and your payment card issuer.
How to Escalate an Apria Healthcare Complaint
- Start with the correct support line: Use main customer service, billing, CPAP supplies, equipment return, or patient satisfaction depending on the issue.
- Contact the local branch when relevant: For delivery, equipment pickup, oxygen, service, or branch-level issues, contact the Apria branch involved.
- Document the timeline: Save call dates, names, case numbers, tracking, delivery ETA, billing statements, insurance EOBs, and written responses.
- Ask for next steps in writing: For billing, insurance, supply, return, or delivery disputes, ask what is missing and when follow-up should occur.
- Use Patient Satisfaction for unresolved safety or quality concerns: Call 1-800-260-8808 if a safety or quality-of-care complaint is not resolved locally.
- Escalate externally when appropriate: For insurance coverage issues, contact your insurer. For Medicare issues, contact Medicare or your Medicare plan. For urgent medical issues, contact your healthcare provider or emergency services.
What to Expect When Contacting Apria
Apria may ask for patient identity verification, account number, date of birth, delivery address, physician information, prescription status, insurance details, equipment type, billing statement, or a description of the issue. Some problems require follow-up because they may involve the local branch, insurer, physician documentation, delivery vendor, pharmacy, billing department, or patient satisfaction team.
Apria Healthcare Customer Service FAQ
What is the Apria Healthcare customer service phone number?
The current main Apria Healthcare phone number is 1-888-492-7742.
What number should I call for Apria billing questions?
Call Apria billing support at 1-866-505-6365 for billing statements, payment questions, insurance balances, deductibles, co-insurance, rental charges, or payment posting questions.
What number do I call for Apria CPAP supplies?
For CPAP and sleep supplies, call 1-877-265-2426. Apria also lists Sleep Coach support at the same number, option 4.
How do I return Apria rental equipment?
Call 1-855-371-1220 or use Apria’s equipment return process to schedule a pickup or return appointment.
How do I report a safety or quality-of-care concern?
Apria says concerns should be reported first to the local Apria branch. If the concern is not resolved, call Patient Satisfaction at 1-800-260-8808.
Who owns Apria Healthcare?
Apria is part of Accendra Health, formerly Owens & Minor, Inc. Accendra Health says Apria and Byram Healthcare are part of its home-based care brand portfolio.
Is CustomerServiceNumbers.com affiliated with Apria Healthcare?
No. CustomerServiceNumbers.com is independent and is not affiliated with Apria Healthcare, Accendra Health, Owens & Minor, Byram Healthcare, Medicare, Medicaid, any insurer, or any local Apria branch.
Apria Healthcare Customer Service Reviews and Complaints on CSN
The live Apria Healthcare page on CustomerServiceNumbers.com currently shows 2.0 out of 5 stars based on 4 reviews. Because these reviews are older, they should be treated as historical CSN feedback rather than a current company-wide rating.
Older CSN reviews mention delayed equipment or supply orders, incorrect CPAP supplies, difficulty reaching support, repeated transfers, long hold times, billing frustration, difficulty getting a knee walker before surgery, and concerns about patient-service professionalism. If newer reviews are added, this section should be updated to reflect the latest CSN review themes.
Related Customer Service Resources
- CVS Customer Service
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- Apria Healthcare Corporate Office Headquarters
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- Research Possible Scams
- Read or Leave Company Reviews on ZeroStars
Page Update Note
Page updated on June 29, 2026. This update refreshed Apria Healthcare phone numbers, billing support, CPAP supply routing, equipment return guidance, patient satisfaction escalation, Accendra Health ownership context, medical privacy warnings, related resources, and CSN review handling.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and not affiliated with Apria Healthcare. The goal of this page is to help consumers find the right support route, compare service experiences, and share reviews without exposing private medical, insurance, prescription, billing, patient account, or payment information.
Share Your Experience with Apria Healthcare
If you contacted Apria Healthcare customer service, dealt with CPAP supplies, oxygen equipment, billing, insurance, equipment delivery, equipment pickup, patient satisfaction, pharmacy, or a local branch, you can share your experience below. Please describe the issue, the support route used, and whether the matter was resolved.
Privacy reminder: Do not include patient names, dates of birth, patient IDs, Medicare or Medicaid numbers, insurance IDs, Social Security numbers, prescription details, diagnosis details, oxygen settings, CPAP compliance data, billing statements, delivery addresses, phone numbers, emails, payment card information, portal screenshots, or private medical records.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website. This page is not affiliated with, endorsed by, or operated by Apria Healthcare, Accendra Health, Owens & Minor, Byram Healthcare, Medicare, Medicaid, any insurer, or any local Apria branch. Contact details are provided for informational purposes and may change. This page is not medical, legal, insurance, billing, or financial advice. Always verify medical equipment, prescription, billing, insurance, safety, privacy, and patient account information through official Apria channels, your insurer, your physician, or another qualified healthcare professional.
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