Jensen customer service depends on the type of product you own. Jensen Mobile handles car audio products, while other companies support Jensen-branded RV electronics, televisions, radios, clock radios, and home audio equipment.
Jensen Customer Service by Product Type
Check the product category before calling
The Jensen name appears on products supported by different companies. Find the model number and product type before selecting a support number.
Jensen Mobile Car Audio
For Jensen car stereos, multimedia receivers, amplifiers, speakers, subwoofers, firmware, direct website orders, and related mobile-audio products:
- Phone: 1-888-921-4088
- Email: cs@jensenmobile.com
- Hours: Monday–Friday, 9 a.m.–5 p.m. ET
- Company: Namsung America, Inc.
Jensen RV, Marine and Heavy-Duty Electronics
ASA Electronics supports many Jensen products installed in recreational vehicles, boats, commercial vehicles, and heavy-duty equipment, along with certain Jensen televisions and entertainment systems.
- Phone: 1-877-845-8750
- Email: inquiry@asaelectronics.com
- Hours: Monday–Friday, 8 a.m.–5 p.m. ET
Jensen Home and Portable Audio
Spectra Merchandising International supports Jensen micro music systems, speakers, personal and portable audio products, radios, clock radios, and AC adapters.
- Phone: 1-800-777-5331
- Hours: Monday–Friday, 7:30 a.m.–4:45 p.m. CT
Official Jensen Support Links
- Jensen Mobile support center
- Jensen Mobile contact and return form
- Jensen Mobile frequently asked questions
- Jensen Mobile manuals search
- Jensen Mobile firmware search
- ASA Electronics Jensen support
- Spectra Jensen home-audio support
How to Get Faster Jensen Support
Have the following information ready before contacting support:
- Complete model number from the product label
- Serial number, if available
- Purchase date and retailer
- Order number for a JensenMobile.com purchase
- Copy of the purchase receipt
- Installer or dealership name for professionally installed equipment
- Vehicle, RV, boat, or equipment year and model when applicable
- Description of the problem and troubleshooting already attempted
- Current software or firmware version for a multimedia receiver
Photographs of the product label, wiring connections, screen message, or damaged shipment may help support identify the correct product and resolution.
Jensen Mobile Returns and Refunds
Jensen Mobile currently provides the following information for products purchased directly from JensenMobile.com:
- Return requests must generally be started within 60 days of purchase.
- The product must be in its original packaging.
- Accessories and printed materials must be included.
- The customer is responsible for return shipping.
- Refunds are generally issued within five to seven days after the return is received.
- Refunds are sent to the original payment method.
Use the official Jensen Mobile contact form to request return instructions. Products purchased from another retailer must generally be returned through that retailer.
Do not mail a product before receiving instructions. Support may require troubleshooting, proof of purchase, an authorization number, or shipment to a designated service location.
Jensen Warranty and Repair Support
Jensen warranty coverage is not identical for every product. The applicable period can depend on the model, purchase date, seller, professional installation, and whether registration was completed within the required time.
Check the warranty statement in your product manual or contact the support company responsible for that product. Keep the original receipt because proof of purchase may be required.
Jensen Mobile advertises special warranty coverage for certain products purchased from and professionally installed by an authorized Jensen dealer. Do not assume that this coverage applies to every Jensen product or self-installed purchase.
Manuals and Firmware Updates
Jensen Mobile provides official searches for product manuals and firmware. Enter the complete model number exactly as it appears on the product label.
Product and account safety warning
Only install firmware specifically provided for your exact Jensen model. Installing incompatible firmware, interrupting an update, or disconnecting power during installation may prevent the product from operating correctly.
Do not post serial numbers, order numbers, receipts, addresses, telephone numbers, or payment information in the public review section. Customer-service representatives should not request payment through gift cards, cryptocurrency, wire transfers, or remote access to your computer or phone.
Jensen Reviews and Complaints
CustomerServiceNumbers.com currently has zero published customer reviews for Jensen. There is not yet enough CSN feedback to identify dependable praise, recurring complaints, or an overall customer-service trend.
Future reviews may cover subjects such as:
- Car stereo installation or compatibility
- Bluetooth, Apple CarPlay, or Android Auto connections
- Firmware and navigation updates
- RV or marine electronics support
- Warranty eligibility and repair service
- Replacement parts and accessories
- Returns and refund processing
- Responsiveness of the appropriate Jensen support provider
Share Your Jensen Experience
If you have contacted Jensen support, use the rating and comment form below to share your experience. Identify the general product category, model, support company contacted, reason for contacting support, and whether the issue was resolved.
Please keep the review factual and exclude private order, payment, address, and serial-number information.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com independently researches company contact information and gives consumers a place to share customer-service experiences. Because the Jensen brand is used across several product categories and support providers, readers should verify the model and responsible company before requesting service.
Related Customer Service Pages
Frequently Asked Questions
What is the Jensen Mobile customer service number?
For Jensen car audio products, call 1-888-921-4088, Monday–Friday from 9 a.m.–5 p.m. ET.
Is 1-800-688-3135 still the Jensen Mobile support number?
No. Jensen Mobile currently publishes 1-888-921-4088. Customers with Jensen RV, marine, heavy-duty, or ASA-supported products should call 1-877-845-8750.
Who supports Jensen radios and clock radios?
Spectra Merchandising International supports Jensen radios, clock radios, portable audio products, speakers, micro music systems, and AC adapters. Call 1-800-777-5331.
Where can I find a Jensen car stereo manual?
Use the official Jensen Mobile manuals search and enter the complete model number printed on the product.
How do I update Jensen firmware?
Use Jensen Mobile’s official firmware search. Confirm that the download exactly matches the model before beginning the update and follow all instructions supplied with the firmware.
How long is the Jensen warranty?
Coverage varies by product, seller, installation, and registration. Check the warranty statement in the product manual or contact the support provider responsible for the product.
Can I return a Jensen product directly to Jensen?
Jensen Mobile accepts qualifying returns for products purchased directly from JensenMobile.com. Purchases from retailers must generally be returned through the original retailer. Contact support before shipping anything.
Is CustomerServiceNumbers.com affiliated with Jensen?
No. CustomerServiceNumbers.com is an independent information and consumer-review website.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is an independent website and is not affiliated with, endorsed by, sponsored by, or authorized by Jensen, Namsung America, Inc., Namsung Corporation, ASA Electronics, Spectra Merchandising International, any Jensen trademark owner or licensee, or any retailer, installer, dealership, marketplace, or other company mentioned on this page. Jensen and all related names, logos, product names, and trademarks belong to their respective owners.
CustomerServiceNumbers.com cannot access orders, approve returns, issue refunds, register products, provide replacement parts, determine warranty eligibility, authorize repairs, supply firmware, diagnose wiring, or speak on behalf of Jensen or its support providers. Contact details, operating hours, warranties, return policies, and product-support responsibilities can change without notice. Verify important information with the appropriate official support provider.
Ratings and comments submitted on this page represent the opinions and experiences of their individual authors. They are not verified, controlled, or endorsed by Jensen, its support providers, or CustomerServiceNumbers.com.
Last Updated: August 13, 2026