Need help with a Kimber firearm, accessory order, warranty question, or repair? Call Kimber customer service at 1-888-243-4522. Contact Kimber and obtain a Return Material Authorization before shipping any product for service.
Kimber Customer Service Contact Information
- Customer service: 1-888-243-4522
- Hours: Monday–Friday, 9:30 a.m.–6 p.m. Eastern
- Central Time equivalent: Monday–Friday, 8:30 a.m.–5 p.m. Central
- Official contact page: Contact Kimber
- Official website: KimberAmerica.com
- Corporate headquarters: Kimber Mfg., Inc., 200 Industrial Blvd., Troy, AL 36081
Holiday schedules and department availability can change. Check Kimber’s official contact page before calling about a time-sensitive matter.
Which Kimber Support Route Should You Use?
- Firearm malfunction or repair: Call customer service and request Product Services assistance.
- Warranty question: Provide the firearm model, serial number, purchase information, and a clear description of the problem.
- Firearm or product return: Obtain an RMA before shipping anything to Kimber.
- Accessory or online-store order: Use Kimber’s official contact page or call the same customer-service number.
- Corporate correspondence: Use the Troy, Alabama address, but do not send a firearm or other product there without Kimber’s authorization.
Kimber Repair, Warranty and RMA Information
Kimber requires customers to contact its customer-service department and obtain an RMA before returning a firearm, slide, accessory, or other product. Products sent without a visible and valid RMA may not be accepted.
Kimber’s current instructions state that it provides a prepaid FedEx Return Service Label for approved warranty returns. A non-warranty firearm return may require the customer to purchase round-trip shipping under Kimber’s FedEx account. Ask Kimber to confirm coverage, shipping arrangements, and possible charges before sending the product.
Review the complete Kimber return procedure guidelines after receiving your RMA. Carrier requirements and federal, state, and local laws may apply.
Important firearm-return warning: Do not ship live ammunition to Kimber. Make sure the firearm is unloaded, follow the instructions supplied with your RMA, and comply with all applicable laws and carrier rules. Contact Kimber before shipping if any instruction is unclear.
Information to Have Ready When Calling Kimber
- The product model and serial number
- The approximate purchase date and seller
- Proof of purchase, if available
- A concise description of the malfunction or requested service
- Details of troubleshooting already performed
- Your existing RMA or case number, if applicable
Keep photographs, receipts, shipping records, tracking numbers, and correspondence until the matter is resolved.
Kimber Corporate Headquarters
Kimber Mfg., Inc.
200 Industrial Blvd.
Troy, AL 36081
United States
Customer service and general contact: 1-888-243-4522
Call before mailing a product. The headquarters address is also identified in Kimber’s Product Services instructions, but it should not be treated as authorization to ship a firearm or merchandise without an RMA.
Related Outdoor Product Customer Service Pages
Kimber Customer Service Reviews
No customer reviews are currently published on this page. If you have contacted Kimber about a repair, warranty claim, accessory order, or another support matter, you can share your firsthand experience below.
Posting a review on CustomerServiceNumbers.com does not contact Kimber, create an RMA, start a warranty claim, or open a customer-service case. Contact Kimber directly when you need assistance.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has published customer-contact information since 2004. We compare listings with current official sources and keep reader-submitted reviews separate from verified contact information. Kimber’s phone number, hours, address, and return procedures were reviewed against official Kimber pages on August 14, 2026.
Share Your Experience
After contacting Kimber, consider leaving a rating and review. Include the type of assistance requested, the support route used, whether follow-up was required, and whether the issue was resolved.
Protect your personal information: Do not publish a firearm serial number, RMA number, home address, telephone number, email address, payment information, order details, or other sensitive information in a public review.
Independent-site disclaimer: CustomerServiceNumbers.com is not affiliated with or operated by Kimber Mfg., Inc. Company names and trademarks belong to their respective owners.
Page Update Note: This page was reviewed on August 14, 2026. It provides Kimber customer-service contact information, hours, repair and return guidance, corporate-office details, and independent customer reviews.