Kohl’s Customer Service Phone Number & Returns

Kohl’s customers often contact support for online orders, shipping delays, missing packages, returns, refunds, Kohl’s Cash, Kohl’s Rewards, Kohl’s Card payments, gift cards, store pickup, coupon issues, app problems, and complaints about a local store experience. For local store issues, start with the Kohl’s store where the purchase or pickup happened. For Kohls.com orders, Kohl’s Card/payment questions, rewards, shipping, returns, or unresolved complaints, use the official support routes below.

Verified Kohl’s Customer Service Contact Information

• Kohl’s Customer Service Phone Number for Kohls.com and Orders: 1-855-564-5705
• Kohls.com / Order Phone Hours: Monday-Saturday, 7 AM-9 PM CT; Sunday, 10 AM-8 PM CT
• Kohl’s Card and Payment Questions: 1-844-463-7013
• Kohl’s Card / Payment Hours: 24 hours a day, 7 days a week
• Kohl’s Chat Support: Available through the Kohl’s customer service page for Kohls.com questions
• Kohl’s Customer Service Page: Kohl’s Contact Us
• Track an Order: Kohl’s order tracking help
• Returns and Exchanges: Kohl’s returns help
• Kohl’s Rewards Support: 1-844-564-5704
• Corporate / Fundraising Gift Cards: 1-833-828-8036 or kohlscorporategiftcards@cashstar.com
• Corporate Office Phone: 1-262-703-7000
• Corporate Address: Kohl’s, Inc., N56 W17000 Ridgewood Drive, Menomonee Falls, WI 53051
• Website: Kohls.com

Important card-support update: Older listings may show 1-855-564-5748 for Kohl’s Charge or card services. Kohl’s current official contact information lists 1-844-463-7013 for Kohl’s Card or payment questions.

Choose the Correct Kohl’s Support Route

For Online Orders, Shipping, or Missing Packages

Use Kohl’s order tracking, online chat, or the Kohls.com order phone number if your order is delayed, missing, canceled, partially shipped, marked delivered but not received, or missing items. Have your order number, email address, billing ZIP code, and tracking number ready.

For Returns, Refunds, and Exchanges

Use Kohl’s returns help page or contact customer service if you need help with a return, exchange, refund, missing return credit, return shipping, or an item that was purchased online but returned in store. Kohl’s return windows and exceptions can depend on payment type, item type, receipt, and purchase date.

For Kohl’s Card or Payment Questions

Use the Kohl’s Card/payment phone number for Kohl’s Card payments, billing questions, account access, credit card statements, payment due dates, lost or stolen card questions, or card-related disputes. Kohl’s Card servicing is connected with Capital One online account management, so card issues may require using the Kohl’s/Capital One account portal.

For Kohl’s Cash, Kohl’s Rewards, and Coupon Problems

Use Kohl’s Rewards support or customer service if Kohl’s Cash is missing, expired, adjusted after a return, not appearing in your wallet, or not applying correctly. Save the order number, coupon code, offer terms, account email, and screenshots of the offer if possible.

For Local Store Issues

Contact the local Kohl’s store first if your issue involves store pickup, in-store return, register pricing, employee interaction, store cleanliness, local inventory, Sephora at Kohl’s, Amazon return drop-off, or same-day store concerns. Use Kohl’s corporate/customer service if the local store cannot resolve the issue.

For Gift Cards

For regular Kohl’s gift card issues, use Kohl’s customer service or the Kohl’s gift card balance tools. For corporate or fundraising gift cards, use the dedicated corporate gift card phone number or email address listed above. Do not post gift card numbers, PINs, or barcode images publicly.

What to Have Ready Before Contacting Kohl’s

• Order number, tracking number, or return authorization details
• Email address and billing ZIP code used on the order
• Store location, visit date, and receipt for in-store issues
• Kohl’s Card account details, shared only through official card support channels
• Kohl’s Rewards account email or phone number
• Kohl’s Cash barcode, offer code, or promotion details, shared only through official support channels
• Gift card purchase details, but not the full gift card number or PIN in public comments
• Photos of damaged or incorrect merchandise, if requested through official support
• A short explanation of what happened and what resolution you are requesting

Common Reasons Customers Contact Kohl’s Customer Service

• Order not received or tracking problem
• Wrong, missing, damaged, or canceled item
• Refund delay after a return
• Return denied or refund amount lower than expected
• Kohl’s Cash missing, expired, adjusted, or not applying
• Kohl’s Rewards account, balance, or email issue
• Kohl’s Card payment, billing, or account access problem
• Store pickup, curbside, or in-store return issue
• Coupon, promo code, or sale price not applying
• Gift card balance, activation, or redemption issue
• Local store service, cleanliness, or employee complaint

Kohl’s Returns, Refunds, and Exchanges

Kohl’s return rules can depend on the item, payment method, purchase date, receipt, and whether the product was purchased online or in store. If a refund is missing or lower than expected, ask support to explain whether Kohl’s Cash, rewards, discounts, shipping, or the original payment method affected the refund amount.

• Keep your receipt, order confirmation, and return tracking until the refund is complete.
• For online returns, save the carrier drop-off receipt and tracking number.
• For in-store returns, bring the card used for purchase and the receipt or order lookup details.
• For Kohl’s Cash returns, ask how the return affects earned or redeemed Kohl’s Cash.
• For Sephora at Kohl’s or premium products, check whether a shorter return window or special rule applies.

Kohl’s Cash, Rewards, and Coupon Help

Kohl’s Cash and rewards issues often involve timing, expiration dates, returns, minimum purchase requirements, account email mismatches, or coupon exclusions. If a promotion did not apply, save the coupon code, screenshot, email offer, order number, and the exact item details. Review whether the item was excluded from the offer before contacting support.

Kohl’s Card, Capital One, and Payment Questions

If your concern involves a Kohl’s Card payment, billing statement, late fee, credit card account access, lost card, or disputed card charge, use the Kohl’s Card/payment support number or the Kohl’s/Capital One account portal. Do not email full card numbers, Social Security numbers, login passwords, or bank details.

Kohl’s Store Pickup, Amazon Returns, and Local Store Help

For store pickup, use the order confirmation and pickup email when contacting the store. For Amazon returns at Kohl’s, start the return in Amazon’s Online Return Center and bring the Amazon QR code to a participating Kohl’s location. If a store cannot locate a pickup order, Amazon return, or in-store return record, save the store location, date, time, receipt, and any confirmation email.

Scam, Card, and Privacy Warning

Be cautious with fake Kohl’s coupons, fake Kohl’s Cash offers, fake refund texts, fake gift card balance sites, fake customer service numbers, and suspicious emails claiming there is a problem with your order or Kohl’s Card.

• Use Kohls.com, the Kohl’s app, official Kohl’s customer service, or the official Kohl’s/Capital One portal before sharing account details.
• Do not post order numbers, tracking numbers, gift card numbers, PINs, Kohl’s Cash barcodes, rewards account screenshots, card account details, home addresses, phone numbers, emails, or payment details in public reviews.
• Do not pay a fee to receive a refund, coupon, prize, Kohl’s Cash adjustment, or customer service callback.
• Do not share verification codes, account passwords, or credit card details with anyone who contacts you unexpectedly.
• If you see an unfamiliar Kohl’s or Kohl’s Card charge, contact Kohl’s Card support and your payment card issuer.

How to Escalate a Kohl’s Complaint

1. Start with the correct route: Use the local store for store issues, Kohls.com customer service for online orders, and Kohl’s Card/payment support for card questions.
2. Document the issue: Save receipts, order confirmations, tracking, return labels, chat transcripts, emails, case numbers, and refund details.
3. Ask for the next step: If the first representative cannot resolve the issue, ask whether the case can be escalated or reviewed.
4. Follow up in writing when possible: Keep your explanation short and include the order number, store location, dates, and requested resolution.
5. Use corporate escalation only when needed: Corporate contact is best for unresolved complaints, executive-level feedback, or repeated failed attempts through normal support.

What to Expect When Contacting Kohl’s

Kohl’s may ask for your order number, account email, billing ZIP code, store location, receipt, payment method, Kohl’s Rewards information, or Kohl’s Card details. Online order and return issues may be handled by chat or phone support. Store-level complaints may be routed to a local store manager. Card issues may require separate handling through Kohl’s Card/payment support.

Kohl’s Customer Service FAQ

What is the Kohl’s customer service phone number?

The Kohl’s customer service phone number for Kohls.com and order questions is 1-855-564-5705.

What are Kohl’s customer service phone hours?

Kohl’s lists phone support for Kohls.com and order questions as Monday-Saturday, 7 AM-9 PM CT, and Sunday, 10 AM-8 PM CT. Kohl’s Card/payment support is listed as available 24 hours a day, 7 days a week.

What number do I call for Kohl’s Card questions?

For Kohl’s Card or payment questions, call 1-844-463-7013.

How do I contact Kohl’s about missing Kohl’s Cash?

For Kohl’s Rewards or Kohl’s Cash account help, call 1-844-564-5704 or use Kohl’s customer service. Have your account email, order number, offer details, and screenshot ready.

Can I chat with Kohl’s customer service?

Yes. Kohl’s says customers can use the chat icon on its customer service page to chat with an associate about Kohls.com questions.

Where is Kohl’s corporate office?

Kohl’s corporate headquarters is located at N56 W17000 Ridgewood Drive, Menomonee Falls, WI 53051.

Is CustomerServiceNumbers.com affiliated with Kohl’s?

No. CustomerServiceNumbers.com is independent and is not affiliated with Kohl’s, Inc., Kohl’s Department Stores, Capital One, or any Kohl’s store.

Kohl’s Customer Service Reviews and Complaints on CSN

CustomerServiceNumbers.com currently does not have enough live Kohl’s reviews on this page to summarize reliable CSN-specific customer sentiment. The live review section shows 0 out of 5 stars based on 0 reviews. If reviews are added later, this section can be updated to summarize real CSN review themes such as orders, returns, refunds, Kohl’s Cash, Kohl’s Card support, shipping, store pickup, app issues, or local store experiences.

Related Customer Service Resources

• Macy’s Customer Service
• JCPenney Customer Service
• Target Customer Service
• Walmart Customer Service
• Kohl’s Corporate Office Headquarters
• Identify Unknown Credit Card Charges
• Research Possible Scams
• Read or Leave Company Reviews on ZeroStars

Page Update Note

Page updated on June 29, 2026. This update refreshed Kohl’s customer service phone numbers, Kohl’s Card support, phone hours, order and return guidance, rewards and Kohl’s Cash help, gift card support, privacy warnings, related resources, image alt/caption text, and CSN review handling.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and not affiliated with Kohl’s. The goal of this page is to help consumers find the right support route, compare service experiences, and share reviews without exposing private order, card, rewards, payment, gift card, or account information.

Share Your Experience with Kohl’s

If you contacted Kohl’s customer service, had a Kohls.com order problem, returned an item, disputed a Kohl’s Card charge, had a Kohl’s Cash or Rewards issue, used store pickup, or contacted a local Kohl’s store, you can share your experience below. Please describe what happened, how Kohl’s responded, and whether the issue was resolved.

Privacy reminder: Do not include order numbers, tracking numbers, receipt images, Kohl’s Card details, payment card details, gift card numbers, PINs, Kohl’s Cash barcodes, rewards account screenshots, addresses, phone numbers, emails, or screenshots that show private order, payment, or account information.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent consumer information and review website. This page is not affiliated with, endorsed by, or operated by Kohl’s, Inc., Kohl’s Department Stores, Capital One, or any Kohl’s store. Contact details are provided for informational purposes and may change. Always verify order, return, refund, card, gift card, rewards, privacy, and account information through official Kohl’s channels.