Lowes Customer Service – Complaints And Reviews

1-800-445-6937

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Before shopping at Lowe’s for your home improvement needs, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Lowe’s is one of the largest home improvement retailers in the United States, offering a wide range of products, including tools, appliances, building materials, and garden supplies.

How to Contact Lowe’s

You can reach Lowe’s customer service using the following details:

  • Phone Number (Customer Support): 1-800-445-6937 (for general inquiries)
  • Phone Number (Lowe’s Advantage Card): 1-800-444-1408 (for credit card inquiries)
  • Email Support: Customers can reach out via the contact form available on the Lowe’s website.
  • Chat: Available through the Lowe’s website during business hours for general inquiries.
  • Customer Service Hours: Support is available Monday to Saturday, 8 AM to 10 PM (ET); Sunday, 8 AM to 9 PM (ET).
  • Corporate Address: Lowe’s Companies, Inc., 1000 Lowe’s Blvd, Mooresville, NC 28117, USA
  • Website: https://www.lowes.com/

Lowe’s Customer Support Reviews and Complaints

When considering shopping at Lowe’s, it’s helpful to review customer service feedback. Lowe’s competes with other home improvement retailers such as Home Depot, Menards, and Ace Hardware. Customer reviews often highlight the wide selection of products available at Lowe’s, as well as the convenience of online ordering and in-store pickup. Many customers appreciate the competitive pricing, frequent promotions, and the helpfulness of Lowe’s staff in stores. However, some complaints focus on issues related to delivery times, product availability, and the responsiveness of customer support, particularly when dealing with returns, installations, or warranty claims.
Comparing Lowe’s with other home improvement stores like Home Depot, Menards, and Ace Hardware can help you determine which retailer offers the best combination of product selection, pricing, and customer support for your home improvement projects. Brands that Lowes makes include Style Selections, and Kobalt Tools.

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

Note: This website listing is not associated with Lowe’s Companies, Inc. The information and the reviews are a service provided by CustomerServiceNumbers.com.

Whirlpool fridge

April 12, 2016

Bought a 1600.00 Whirlpool fridge last spring. In December it quit cooling. A tech guy came and blow dried the ice off and ordered a part. Here it is April, my fridge is warm again and no one can answer where the part is. I can’t find the tech guy, Lowes can’;t find the tech guy…all Lowes does is calls me back and says someone will call me back in 1-5 days. In the meantime I have a fridge full of warm food. Lowes said we have no service guys in our area….so what good is an extended warranty? They offered to buy my fridge back, but I have to complete the paperwork and in the meantime have no fridge!! This is exactly why we should support our local small town appliance dealers maybe they will care. Lowes doesn’t care about customers or they would be in my driveway with a new fridge. Instead I will sit here with my warm food and wait for them to call me back…in 1-5 days. Thanks Lowes!!

Avatar for Janelle
Janelle

Lowe's in Montgomery, Al on Eastern Blvd Poor Customer Servic

August 2, 2014

The complaint is to long to list it all. I can say; however that Lowe’s in Montgomery, Al on Eastern Blvd has the poorest customer service I have ever encountered! We spent quite a bit of money there, with the purchase of a stainless steel ref and a stove, the ref was delivered on time, but the stove is another thing. delivered 2 Whirlpool stainless stoves both had faulty doors, had to return and they told us to come to the store and order another brand. we did. We have been given the run around and lies from both department employees and store managers. Everyone you talked to gave a different reason why the stove never came in, but kept telling us it was on the delivery truck or it was on the dock or it was sent back to the warehouse because no one told them to deliver it. We will cancel our Lowe’s credit card and never do business with them again. I never knew so many people could have so many different lies about a product and never seem to get their act together, needless to say it has been 3 weeks and still no stove. Just maybe this will get to the district manager or Corporate office and they will check into that store. Lowe’s is definitely loosing money. we will take our business to Home Depot! One other thing no one there in the store bothers to give you a courtesy call back when they tell you they will. You wait and wait and no one ever returns your call.

Avatar for John
John
2.4
2.4 out of 5 stars (based on 889 reviews)
Excellent6%Very good3%Average52%Poor5%Terrible34%
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Whirlpool fridge

April 12, 2016

Bought a 1600.00 Whirlpool fridge last spring. In December it quit cooling. A tech guy came and blow dried the ice off and ordered a part. Here it is April, my fridge is warm again and no one can answer where the part is. I can’t find the tech guy, Lowes can’;t find the tech guy…all Lowes does is calls me back and says someone will call me back in 1-5 days. In the meantime I have a fridge full of warm food. Lowes said we have no service guys in our area….so what good is an extended warranty? They offered to buy my fridge back, but I have to complete the paperwork and in the meantime have no fridge!! This is exactly why we should support our local small town appliance dealers maybe they will care. Lowes doesn’t care about customers or they would be in my driveway with a new fridge. Instead I will sit here with my warm food and wait for them to call me back…in 1-5 days. Thanks Lowes!!

Avatar for Janelle
Janelle

Lowe's in Montgomery, Al on Eastern Blvd Poor Customer Servic

August 2, 2014

The complaint is to long to list it all. I can say; however that Lowe’s in Montgomery, Al on Eastern Blvd has the poorest customer service I have ever encountered! We spent quite a bit of money there, with the purchase of a stainless steel ref and a stove, the ref was delivered on time, but the stove is another thing. delivered 2 Whirlpool stainless stoves both had faulty doors, had to return and they told us to come to the store and order another brand. we did. We have been given the run around and lies from both department employees and store managers. Everyone you talked to gave a different reason why the stove never came in, but kept telling us it was on the delivery truck or it was on the dock or it was sent back to the warehouse because no one told them to deliver it. We will cancel our Lowe’s credit card and never do business with them again. I never knew so many people could have so many different lies about a product and never seem to get their act together, needless to say it has been 3 weeks and still no stove. Just maybe this will get to the district manager or Corporate office and they will check into that store. Lowe’s is definitely loosing money. we will take our business to Home Depot! One other thing no one there in the store bothers to give you a courtesy call back when they tell you they will. You wait and wait and no one ever returns your call.

Avatar for John
John
​

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