Luna Flooring is a shop-at-home flooring company offering carpet, hardwood, laminate, vinyl, and tile together with professional installation. Customers may need help scheduling or changing an in-home appointment, resolving an installation problem, obtaining warranty service, replacing flooring, understanding a financing charge, filing a service-plan claim, or escalating an unresolved complaint.
For Luna Flooring customer service, call 1-877-241-5862, also advertised as 1-877-241-LUNA. Luna also provides live chat, callback, and online contact options through Luna.com.
- Customer Service / Appointments: 1-877-241-5862
- Published General Phone Hours: Luna’s current general support pages do not list a verified universal live-agent schedule
- Contact, Chat & Callback: Luna Contact Us
- Email Contact Form: Email Luna
- Warranty Information: Luna Warranties
- Service Plan Questions & Claims: 1-866-308-1709
- Website Screen-Reader Assistance: 1-888-588-2395
- Legal / Privacy Correspondence: 21st Century Flooring, LLC d/b/a Luna Flooring, 333 Northwest Avenue, Northlake, IL 60164
- Official Website: Luna.com
How to Contact Luna Flooring Customer Service
Call 1-877-241-5862 for general Luna Flooring assistance.
Customers may use Luna support for issues involving:
- Scheduling or rescheduling an in-home appointment
- Installation scheduling
- Installation workmanship
- Warranty documents
- Flooring product questions
- Replacement flooring
- Product-care questions
- Service-plan questions
- Account or payment concerns
- Unresolved flooring complaints
Luna’s current general Contact pages do not publish the older fixed weekday and weekend Customer Service hours. Use the current telephone number, chat, callback, or online contact tools to confirm live-agent availability.
What to Have Ready Before Contacting Luna
- Customer or account number
- Name and address used on the flooring order
- Purchase date
- Installation date
- Type of flooring
- Product or style name when known
- Signed sales agreement
- Warranty documents
- Financing agreement when applicable
- Photographs of damaged flooring or workmanship
- Dates of earlier calls, appointments, or repair visits
- Service-plan contract number if applicable
- A clear description of the resolution requested
Keep the signed flooring agreement and all warranty paperwork even after installation. Different products, purchase channels, and independently owned Luna stores can have different terms.
How Luna Flooring Works
Luna’s primary business model is shop-at-home flooring with professional installation.
The typical process is:
- Schedule a free in-home appointment.
- A flooring professional brings samples to the home.
- Rooms are measured and flooring options are reviewed.
- The customer receives pricing for the selected project.
- After purchase, professional installers complete the flooring installation.
Luna currently offers:
- Carpet
- Hardwood
- Laminate
- Vinyl flooring
- Tile
Luna does not currently offer window treatments.
Can I Buy Luna Flooring Without Installation?
Luna’s current FAQ says its primary program does not sell flooring separately from installation.
Luna also does not arrange installation for flooring that a customer purchased independently from another company.
This bundled approach allows the flooring and professional installation to be handled as part of the same Luna project.
Luna In-Home Appointment and Installation Scheduling
Luna’s current FAQ says appointments and installations are generally available on weekdays between 9 a.m. and 9 p.m. and weekends between 9 a.m. and 3 p.m.
Those hours describe appointment and installation availability, not the hours for Luna’s general Customer Service telephone line.
To reschedule an appointment, call 1-877-241-5862 or use Luna’s online chat and appointment-management tools.
Does Luna Guarantee Next-Day Installation?
No. Luna advertises that installation may be available as soon as the next day for some in-stock flooring and service areas, but availability depends on the product, project, location, preparation requirements, and installation schedule.
Floor preparation or a larger project can also cause an installation to take longer than one day.
Before relying on a particular completion date, ask for the scheduled installation information associated with your specific order.
Luna Flooring Installation Problems
If you believe a Luna installation has a workmanship problem, document the issue promptly and contact Luna.
Possible installation concerns can include:
- Loose or lifting flooring
- Carpet stretching or seam problems
- Transitions that were not completed correctly
- Gaps that may be installation-related
- Trim or molding concerns
- Damage that occurred during installation
- Incomplete installation work
- An installer not returning for agreed corrective work
Take photographs before making additional alterations or hiring another contractor. Unauthorized repair work can complicate determining whether the original installation warranty applies.
Luna 1-Year Limited Installation Warranty
Luna’s primary shop-at-home program currently provides a 1-Year Limited Installation Warranty covering qualifying workmanship from the original installation.
If additional installation service attributable to the original Luna-arranged installation is required during the covered period, Luna says it will provide that service at no additional cost.
Keep:
- The original purchase agreement
- Installation date
- Product information
- Photographs
- Previous repair or service records
Product failures and installation workmanship are not necessarily covered by the same warranty. Flooring products also have manufacturer-specific warranties.
Independently Owned Luna Stores May Have Different Warranties
The warranty supplied with your actual flooring purchase should determine which installation period applies.
Luna Flooring Product Warranties
Flooring warranty coverage differs by manufacturer, flooring material, and product.
Luna currently sells products from manufacturers including well-known flooring brands, and each product can have different coverage for matters such as:
- Wear
- Staining
- Fading
- Manufacturing defects
- Water resistance
- Structural performance
If you cannot locate the warranty for the flooring installed in your home, call 1-877-241-5862 and provide your purchase information.
Luna 30-Day Love Your Floors Promise
Luna currently offers its Love Your Floors Promise on qualifying carpet, hardwood, laminate, luxury vinyl, and tile products.
This program should not be confused with a traditional money-back refund guarantee.
Current general conditions include:
- The replacement opportunity is available for 30 days after installation.
- It is a one-time product-only replacement.
- The replacement is generally for flooring of equal or lower price.
- If you select more expensive flooring, you pay the difference.
- If you select less expensive flooring, Luna does not pay the price difference back to you.
- Installation and other labor are excluded.
- Replacement padding or underlayment is excluded.
- Glued-down flooring is excluded.
- Abused, vandalized, altered, or damaged flooring is excluded.
Luna Service Plan
Luna also offers a separate five-year flooring Service Plan for eligible products.
Current eligible categories include:
- Carpet
- Laminate
- Hardwood
- Luxury vinyl plank
- Luxury vinyl tile
- Ceramic tile
The Service Plan can provide accidental-damage protection beyond coverage available under a standard manufacturer warranty.
Current Luna Service Plan support is available at 1-866-308-1709.
How to File a Luna Service Plan Claim
Report accidental damage immediately and have your Service Plan contract number ready.
Luna’s current public Service Plan webpage and its linked Service Contract state different claim-notice deadlines. To protect your claim, contact the plan administrator as soon as you notice damage and follow the deadline stated on your own confirmation page and contract.
Do not authorize repair work yourself unless the plan administrator has approved the service. Coverage decisions are made under the Service Plan terms.
Luna Low Price Guarantee
Luna currently advertises a 110% Low Price Guarantee for qualifying comparable flooring and installation offers.
Current rules require a qualifying competitor price to be documented within 30 days of the Luna order and generally require a written estimate showing comparable products and services.
Exclusions can apply to:
- Financing promotions
- Bonuses or rebates
- Clearance or closeout pricing
- Installation specials
- Offers that cannot be verified as comparable
Keep the competitor’s written estimate and your Luna agreement if requesting a price-guarantee review.
Luna Flooring Pricing
Luna provides project pricing during the in-home appointment because total flooring cost depends on the product and conditions inside the home.
Standard project pricing can include flooring, professional installation, padding or underlayment, materials, and removal/haul-away when applicable.
Additional charges can apply for work such as:
- Floor preparation
- Stairs
- Removal of permanently attached flooring
- Non-standard furniture moving
- Upgraded materials
- Other project-specific work
Review the itemized agreement before signing and ask that any promised pricing adjustment be included in writing.
Luna Financing Help
Luna currently offers financing to qualifying customers subject to credit approval.
Financing terms can differ according to the offer, lender, amount financed, and customer credit qualifications.
Before signing a financing agreement, review:
- Amount financed
- APR
- Promotional period
- Required monthly payment
- Whether deferred interest applies
- Late-payment terms
- Who services the financing account
If your complaint concerns the flooring contract, contact Luna. If it concerns a loan payment, statement, interest charge, or financing-account reporting, the financing provider shown on your agreement may also need to be contacted.
How to Cancel a Luna Flooring Order
If you need to cancel a flooring purchase, contact Luna immediately at 1-877-241-5862 and review the signed agreement from your in-home appointment.
Do not assume that Luna’s 30-Day Love Your Floors Promise gives you 30 days to cancel a sales contract. It is a separate post-installation flooring replacement program.
Your ability to cancel can depend on:
- The signed sales agreement
- When and where the contract was signed
- Whether materials have been ordered or prepared
- Whether installation has begun
- Whether financing was used
- Applicable state or federal consumer-protection rights
Ask Luna to confirm any cancellation in writing and retain the confirmation.
Luna Payment Methods
Luna’s current FAQ lists payment methods including cash, major payment cards, money orders, certified checks, and personal checks, subject to its payment policies and state-specific requirements.
Financing is separately subject to credit approval.
Luna Flooring Care and Maintenance
Floor-care requirements vary by carpet, hardwood, laminate, vinyl, and tile.
Follow the manufacturer’s care instructions because improper cleaning products, excessive moisture, unapproved steam cleaning, or failure to address spills can affect both the floor and applicable warranty coverage.
For additional product-care help, call Luna at 1-877-241-5862.
Luna Website Accessibility Help
If you use a screen reader and have problems using Luna’s website, current Luna appointment pages publish 1-888-588-2395 for assistance.
Use the standard Luna Customer Service number for ordinary flooring, installation, appointment, or warranty questions.
Luna Privacy Requests
Luna’s current Privacy Policy identifies the company as 21st Century Flooring, LLC d/b/a Luna Flooring.
For applicable privacy-rights questions, Luna publishes:
- Privacy Email: PrivacyPolicy@luna.com
- California Privacy Phone: 1-844-358-7152
- Mail: 21st Century Flooring, LLC d/b/a Luna Flooring, 333 Northwest Avenue, Northlake, IL 60164, Attention: Counsel / Legal Counsel
These routes are for privacy-rights matters, not routine carpet, flooring, installation, or billing questions.
How to Escalate a Luna Flooring Complaint
- Start with Luna Customer Service. Call 1-877-241-5862 or use the official Contact page.
- Keep the sales agreement. Flooring disputes often depend on the written project scope, warranty, and price.
- Photograph the problem. Take clear photographs of flooring defects, transitions, seams, damaged walls, or unfinished work.
- Document every visit. Record installation dates, repair appointments, missed appointments, and representative names when available.
- Separate product and workmanship claims. A manufacturer warranty and Luna installation warranty may cover different issues.
- Request a case number. Use the same case when following up.
- Ask for the resolution in writing. Save any promise involving repair, replacement, refund, price adjustment, or additional installation work.
- For a Service Plan issue, use the dedicated claim route. Call 1-866-308-1709 promptly.
Luna Flooring Corporate Information
Luna’s current legal and privacy materials identify the company as:
21st Century Flooring, LLC
d/b/a Luna Flooring
333 Northwest Avenue
Northlake, IL 60164
This address is published for legal and privacy correspondence. It should not be treated as a retail showroom or destination for returning flooring materials unless Luna specifically instructs you to send something there.
Luna Flooring Customer Service Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently has no published Luna Flooring customer reviews. The displayed rating is 0 out of 5 stars based on 0 reviews.
Because no reviews have been submitted, there is not enough CSN feedback to identify meaningful positive or negative customer-service trends involving Luna sales appointments, flooring quality, installation, scheduling, warranties, financing, repairs, the Love Your Floors Promise, or complaint handling.
Related Flooring and Home Improvement Customer Service Pages
Luna Flooring Customer Service Frequently Asked Questions
What is the Luna Flooring customer service number?
Call Luna at 1-877-241-5862, also advertised as 1-877-241-LUNA.
What are Luna customer service hours?
Luna’s current general Contact and FAQ pages do not publish a verified universal live-agent Customer Service schedule. Use the current phone, chat, callback, or online contact options to check availability.
How do I reschedule a Luna appointment?
Call 1-877-241-5862 or use Luna’s chat and appointment-management tools.
How long is Luna’s installation warranty?
Luna’s primary shop-at-home program currently advertises a 1-Year Limited Installation Warranty. Some independently owned Luna stores advertise different terms, including a two-year installation warranty, so check the warranty supplied with your purchase.
Does Luna have a 30-day refund policy?
Do not treat the Love Your Floors Promise as a general 30-day refund policy. It is generally a one-time, product-only replacement program for qualifying flooring, with installation, labor, padding, underlayment, and other conditions excluded.
Can I buy Luna carpet without installation?
Luna’s current primary program says flooring is not sold separately from installation.
Will Luna install flooring I bought elsewhere?
No. Luna’s current FAQ says it does not arrange installation for flooring that was not purchased through the company.
Does Luna finance flooring?
Yes. Luna offers financing subject to credit approval. Review the exact lender, APR, promotional terms, monthly payments, and financing agreement presented with your purchase.
What is the Luna Service Plan phone number?
Current Service Plan questions and claims use 1-866-308-1709.
Where do I send a Luna privacy request?
Luna currently publishes PrivacyPolicy@luna.com and a privacy telephone number of 1-844-358-7152 for applicable privacy-rights matters.
Where is Luna Flooring located?
Current Luna legal and privacy materials identify 21st Century Flooring, LLC d/b/a Luna Flooring at 333 Northwest Avenue, Northlake, IL 60164.
Can CustomerServiceNumbers.com repair my Luna flooring?
No. CustomerServiceNumbers.com is an independent consumer-information and review website. We cannot schedule installers, access Luna accounts, approve warranty claims, modify financing, cancel contracts, issue refunds, replace flooring, or file Service Plan claims.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. We organize official support routes, warranty guidance, complaint information, and public customer reviews independently from the companies listed.
Luna flooring products, promotions, warranties, financing offers, service-plan terms, installation availability, and support channels can change. Confirm important project, warranty, financing, and cancellation information directly with Luna and in your signed agreement before taking action.
Share Your Luna Flooring Customer Service Experience
Have you contacted Luna about an in-home estimate, carpet, hardwood, laminate, vinyl, tile, installation delay, workmanship issue, warranty claim, Love Your Floors replacement, financing, Service Plan, or another flooring problem? Leave a factual review below explaining the general issue, which support route you used, and whether it was resolved.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website. It is not owned by, operated by, sponsored by, or affiliated with Luna Flooring, 21st Century Flooring, LLC, Empire Today, any independent Luna store, flooring manufacturer, installer, financing provider, Home Depot, or Lowe’s. We cannot schedule appointments, approve warranty or Service Plan claims, change financing agreements, cancel flooring contracts, issue refunds, or repair installed flooring. For account-specific assistance, use Luna’s current official support channels and the documents associated with your purchase.