MacKenzie-Childs Customer Service Phone Number for Support and Help.

By Eric Strand

Eric strand started customer service numbers in 2005.

10 replies on “MacKenzie-Childs


Where is my order D11839939 Courtly Check Enamel Serving Platter. I have been waiting for months. I was told it would be available on April 24th and still no word on shipment. Please let me know ASAP the status of my order.

my wooden handle on the 2-quart teapot cracked..please send me a new one.I am happy to pay..purchased it at Saks.

What if my items are damaged when I receive it?

items are packaged with care to ensure that they will arrive undamaged. If you do receive a damaged item, save the damaged goods, the carton, and the packaging material. Call their customer service department immediately at 1-888-665-1999 or email [email protected], and we will arrange to have the item returned to the company at no expense for you.

Why did MacKenzie-Childs charge me sales tax? I ordered online?

MacKenzie-Childs has a corporate presence and/or corporate activities, we must charge state sales tax in California, Colorado, Florida, Georgia, Illinois, Maryland, New Jersey, New York, Pennsylvania, and Texas. The tax charged includes all state and local sales taxes that apply and is based on the product subtotal plus shipping.

What is MacKenzie-Childs policy on backorders?

Their customer service representative will notify you within 24 hours by email (or by phone, if your order was placed by phone) if the item is currently on backorder and when it is expected to be available. If the backordered item is part of a larger order, you will not be charged for that item until it is sent.

How do I track an order on

You can track your order through their website if you have created an account. If not call them at 1-888-665-1999.

I need to change my online order that I placed on

If the order has not been processed, it may be possible to cancel it. If it has already been processed by the time you contact the company by phone, it may be too late to cancel. Call 1-888-665-1999 to speak to a customer service representative. They offer a satisfaction guarantee, so you can return anything you purchase within 30 days.

Do I need an account to checkout at

It is not necessary to create an account. You may shop as a guest. There are, however, benefits to creating an account; your contact information and order information will be securely stored, which will save you time every time you return. No credit card information is used in your personal account information. To create an account or log in, click “my account.”

I received a gift from MacKenzie-Childs can I return it?

If you are not completely satisfied with your gift, they will replace it, exchange it or give you a gift certificate for the value of the returned gift.

If you have other questions about returning a product, please call their customer service department at 1-888-665-1999 between 8 am and 9 pm (ET) or email us at [email protected]

What is MacKenzie-Childs Return Policy?

Their promise to you: For over 25 years, MacKenzie-Childs has been pleased to offer exceptional products to our customers. If you are not completely satisfied with your purchase, you may return it for an exchange or refund (with receipt) within 30 days of purchase.


Any unused item purchased from MacKenzie-Childs may be returned for any reason within 30 days, with receipt, for a full refund of the purchase price. Shipping charges are not refundable. Unless an item is received damaged, return shipping charges are the responsibility of the customer.

There are two ways to return merchandise to them. You can take it to any one of the stores (New York, Palm Beach or Aurora) or return by mail. To return or exchange an item by mail, please follow the instructions on the packing slip enclosed with your order or call Customer Service at 1-888-665-1999 for more information.

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