Memorex Customer Service: Warranty, Manuals and Product Help

Eric Strand

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Memorex is still an active consumer-electronics brand, but its former Imation customer-service number and Minnesota address are outdated. For current product, order or warranty questions, use the official Memorex contact form or contact the retailer that sold the product.

Support can vary by product category. Older Memorex flash-storage and optical-media products may have a different support provider than current Memorex audio, computer, appliance or charging products.

How to Contact Memorex Customer Service

Memorex does not currently publish a dedicated nationwide consumer-support telephone number, customer-service email, or standard support hours.

The Mizari number and email are current brand-office contacts. They may not have order or warranty records for every Memorex product sold by a retailer or produced by a separate licensee.

Is Memorex Still in Business?

Yes. Memorex continues to sell consumer electronics through its official website and outside retailers.

Current product categories include:

  • Bluetooth speakers and personal audio
  • CD, cassette and DVD players
  • Soundbars and projectors
  • Tablets and laptops
  • Power banks and charging products
  • Cameras
  • Portable and window air conditioners
  • Clocks and other home electronics

Memorex is now associated with Mizari Enterprises rather than Imation Corporation. The former Oakdale, Minnesota address should not be used for current support or product returns.

Choose the Correct Memorex Support Route

  • Order placed on Memorex.com: Use the official Memorex contact form and include the order email and confirmation information.
  • Purchase from another retailer: Contact the retailer about delivery, cancellation, return, exchange or refund questions.
  • Current product defect: Use the Memorex contact form and provide the product model, receipt and photographs.
  • Warranty question: Review the product listing, manual and warranty document for that exact model.
  • Flash drive or storage product: Use PNY’s Memorex technical-support form when the product category is supported.
  • Blank CD, DVD or optical-media product: Use PNY’s form for supported optical media, drives and accessories.
  • Older audio or video product: Contact Memorex with the model number, but parts and warranty service may no longer be available.
  • Missing manual or remote: Contact Memorex with the complete model number and a photograph of the product label.
  • Electrical or battery safety concern: Stop using the product and report the model and problem immediately.

Information to Have Before Contacting Memorex

Gather:

  • Complete product name
  • Model and serial number
  • Purchase date
  • Retailer or website where it was purchased
  • Receipt or order confirmation
  • Description of the defect or missing part
  • Exact error message or indicator lights
  • Photographs of the product and identification label
  • Troubleshooting already attempted
  • The replacement, repair, refund or other resolution requested

Do not publish serial numbers, order numbers, home addresses, payment information or photographs of private receipts in a public review.

Memorex Warranty Help

Memorex warranty periods vary by product. Do not assume every Memorex product has the same warranty.

Review:

  • The warranty section of the product manual
  • The original product listing
  • The packaging
  • The retailer’s warranty description
  • The purchase receipt

Some current products advertise specific limited warranties, including two-year coverage for certain Memorex air conditioners. Other electronics can have different terms or support providers.

For a warranty request:

  1. Locate the receipt.
  2. Find the complete model and serial information.
  3. Photograph the defect.
  4. Contact Memorex or the support provider identified in the manual.
  5. Ask whether troubleshooting is required.
  6. Obtain return authorization before mailing the product.
  7. Save the case number and shipping records.

Do not mail a product to the Los Angeles office unless Memorex or Mizari provides written return instructions.

Memorex Returns and Refunds

For a product purchased from Walmart, Amazon, Target, HSN or another retailer, that retailer normally controls:

  • Order cancellation
  • Shipping problems
  • Changed-mind returns
  • Refund timing
  • Price adjustments
  • Marketplace seller disputes

For a direct Memorex.com purchase, use the current contact form and provide the order information. Ask for return authorization and the correct shipping address before sending anything back.

A retailer return policy is separate from the Memorex manufacturer warranty.

Older Memorex Storage and Optical-Media Products

PNY Technologies currently provides a dedicated Memorex support form only for:

  • Flash storage
  • Optical media
  • Optical drives
  • Related accessories
  • External CD and DVD recorders

PNY is not the support route for every current Memorex product. Do not use its storage-media form for an air conditioner, laptop, speaker, clock, projector or unrelated appliance.

Memorex Product Safety Concerns

Stop using a Memorex product if it has:

  • Smoke or a burning odor
  • Overheating
  • Sparking or exposed wiring
  • A swollen or leaking battery
  • A damaged power cord or charger
  • Repeated breaker trips
  • Unexpected startup or movement
  • Water near electrical components

Check the model against current government recall notices:

Do not ship a swollen lithium battery, leaking product or other hazardous item without approved carrier instructions.

Fake Memorex Customer Service and Warranty Scams

Be cautious when someone:

  • Advertises an unofficial Memorex support number
  • Requests payment by gift card or cryptocurrency
  • Asks for remote access to a computer or phone
  • Promises a guaranteed replacement for an advance fee
  • Requests a verification code or password
  • Sends an unofficial return address or shipping label

Verify support through Memorex.com, the original retailer or the product documentation.

How to Escalate a Memorex Complaint

  1. Determine whether the retailer, Memorex, Mizari or a product-specific support provider controls the issue.
  2. Contact the responsible company with the receipt and model number.
  3. Ask for a written case or return-authorization number.
  4. Save emails, photographs and shipping records.
  5. Follow up through the same case.
  6. Contact Mizari at 1-323-648-5000 or info@mizari.com for an unresolved current brand-level issue.
  7. Contact the payment provider for a genuinely unauthorized or eligible unresolved billing dispute.

A review submitted to CustomerServiceNumbers.com does not contact Memorex, start a warranty claim, authorize a return, order a part or issue a refund.

Memorex Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Memorex customer reviews and no established customer rating.

Because no reviews are visible, this page does not claim that customers currently praise or complain about Memorex products, warranties or technical support.

New reviews can help readers understand current experiences involving:

  • Memorex online orders
  • Retailer purchases
  • Warranty claims
  • Technical support
  • Replacement parts and manuals
  • Storage and optical-media support
  • Product safety concerns

Frequently Asked Questions About Memorex Customer Service

Is Memorex still in business?

Yes. Memorex currently sells consumer electronics through its official website and retail partners.

What is the Memorex customer-service phone number?

Memorex does not currently publish a dedicated nationwide consumer-support number. Mizari’s current brand-office number is 1-323-648-5000.

Is 1-800-919-3647 still the Memorex phone number?

That number is not published on Memorex’s current official contact pages and should be treated as outdated.

What is the Memorex customer-service email?

Use the current online contact form. Memorex’s brand owner also publishes info@mizari.com for contact inquiries.

Who owns Memorex?

Memorex is currently operated under Mizari Enterprises, Inc.

Does PNY provide Memorex support?

PNY provides support only for listed Memorex flash-storage, optical-media, drive, accessory and external recorder categories.

How long is the Memorex warranty?

Warranty coverage varies by product. Review the exact product listing, manual and warranty document.

Where is Memorex located?

The current Memorex brand contact routes through Mizari Enterprises at 5455 Wilshire Boulevard, Suite 1410, Los Angeles, California 90036.

Related Consumer Electronics Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize current company contacts, warranty guidance, product-support routes, safety information and customer reviews.

We are not owned by Memorex, Mizari Enterprises, PNY Technologies, Imation, a retailer, marketplace seller or warranty provider.

Share Your Memorex Customer Service Experience

Have you contacted Memorex, Mizari, PNY or a retailer about an order, defective product, warranty claim, missing manual, replacement part or technical problem? Leave a factual review below and identify the product, support route used, approximate response time and whether the issue was resolved.

Comments are moderated. Do not include order numbers, serial numbers, home addresses, telephone numbers, email addresses, payment information, case numbers, private correspondence or employee personal information.

Page Update Note

This Memorex customer-service page was reviewed and updated on July 17, 2026. The update confirmed that Memorex remains active, removed the former Imation phone number and Minnesota address, added current Memorex and Mizari contacts, and clarified product-specific warranty, retailer-return and PNY storage-media support routes.

Last Updated: July 17, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Memorex, Mizari Enterprises, PNY Technologies, Imation, a retailer, marketplace seller or warranty provider. Memorex does not provide support through this website.

Telephone numbers, email addresses, ownership, product categories, warranties, parts availability, return policies and support providers can change. Review the receipt, product manual, warranty document, retailer policy and official Memorex website for current controlling information.

This page cannot diagnose a product, approve a warranty claim, authorize a return, provide a manual or replacement part, issue a refund or determine whether an electrical product is safe.

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