Meetup customer service does not provide a public support phone number. For help with a subscription, unexpected charge, account-access problem, group-management issue or safety report, sign in to the Meetup Help Center and submit the appropriate online request.

Meetup support is separate from individual group organizers. An organizer may control a group’s membership, event policies, dues and refunds, while Meetup handles platform subscriptions, account access, technical problems and policy reports.

How to Contact Meetup Customer Service

Meetup Help Center: Search Meetup Help
Customer-support form: Submit a Meetup Support Request
Account login: Sign In to Meetup
Privacy and data requests: privacy@meetup.com
Account restriction or termination appeal: policy@meetup.com
Security vulnerabilities: security@meetup.com
Official website: Meetup.com
Current owner: Bending Spoons
Formal legal-notice address: Bending Spoons US Inc., Attn: Meetup Legal Department, 169 Madison Avenue, Suite 11218, New York, NY 10016

Meetup does not currently publish a general customer-service phone number, general support email or guaranteed support hours.

Most online request categories require users to sign in. A user who cannot sign in may still begin a request but can be required to verify the account email address.

The New York address is for formal legal notices. It is not a walk-in office or the normal route for canceling a subscription, recovering an account, reporting an event or requesting a refund.

Choose the Correct Meetup Support Route

Meetup+ or Organizer subscription: Manage the subscription from the account’s Settings page.
Unexpected Meetup subscription charge: Review the subscription status and submit a Billing and Payments request.
Group dues or event fee: Contact the group organizer first.

Apple or Google subscription: Manage cancellation and eligible refunds through the app store that processed the purchase.
Cannot log in: Select Login and Account Access Issues on the support form.
Lost control of a group: Select Groups Management and provide the group URL and organizer history.

Technical problem: Select Report a Technical Issue and provide the device and browser information.
Unsafe member, group or event: Use the report option on the profile, group, message or event page.
Account suspended or terminated: Use the appeal link connected to the case or email policy@meetup.com.

Privacy or account-data request: Use account settings or email privacy@meetup.com.

How to Submit a Meetup Support Request

Open the Meetup Help Center.
Sign in to the affected Meetup account.
Scroll to the bottom of the Help Center page.
Select Submit a request.
Choose the correct issue category.
Describe the problem and requested resolution.
Attach screenshots only after removing private information.
Save the automated response and support case number.
Reply to the same email if the automated instructions do not resolve the problem.

Opening several duplicate tickets can make the history of the issue harder to follow. Continue replying through the original case whenever possible.

Information to Have Before Contacting Meetup

Gather:

Email address connected to the account
Member profile or group URL
Name of the affected subscription
Charge date and amount
Last four digits of the payment method when requested privately
Apple, Google or Meetup receipt
Group or event name
Organizer’s name or profile
Exact error message
Device, operating system, browser and app version
Previous support case number
Requested refund, cancellation, access restoration or other resolution

Do not publish account emails, payment information, private messages, home addresses, event locations, case numbers or another member’s personal information in a public review.

How to Cancel a Meetup Subscription

For a subscription purchased directly through Meetup:

Sign in through a web browser.
Open the profile menu and select Settings.
Select Meetup+ Subscription or Organizer Subscription.
Select Manage Subscription.
Choose Cancel Subscription.
Complete the cancellation prompts.
Save the confirmation.

A canceled subscription generally remains active through the end of the current paid billing period. Cancellation normally stops the next renewal rather than immediately removing paid access.

For an Apple App Store or Google Play purchase, review the subscription information in the app and follow the app-store cancellation process. Deleting the Meetup app or leaving a group does not necessarily cancel a Meetup+ or Organizer subscription.

Meetup Subscription Refund Policy

Meetup’s current general refund windows are:

Weekly plan: Request a refund within 20 days of the plan-period start date.
Monthly plan: Request a refund within 20 days of the plan-period start date.

Yearly plan: Request a refund within 60 days of the plan-period start date.

The policy generally applies only to the most recent initial subscription or renewal charge. Refunds can be denied when:

The request is outside the applicable period.
The user received another subscription refund during the previous eight months.

The user downgraded a plan rather than canceling it.
The subscription was purchased through Apple.
Another exclusion in the current refund policy applies.

Apple controls refunds for App Store purchases. Submit Google Play and other third-party purchase questions through the payment platform shown on the receipt.

Why Am I Still Being Charged After Canceling Meetup?

First determine what type of charge appears:

Meetup+ subscription
Organizer subscription
Group membership dues
Event fee
Apple App Store subscription
Google Play subscription

Check the account’s subscription page and payment history. A cancellation may leave the plan active until the billing period ends, but it should stop the next renewal when completed correctly.

Group dues are separate from a Meetup platform subscription. Leaving the group normally stops future recurring group-dues charges.

Meetup Group Dues and Event-Fee Refunds

Individual organizers can charge membership dues or event fees. The organizer—not Meetup customer service—normally makes the first refund decision.

To request a refund:

Open Meetup account settings.
Open Payments Made or All Transactions.
Select the event fee or member-dues transaction.
Select Request Refund or Contact Organizer for Refund.
Explain why the refund is being requested.
Save the request and any response.

If the organizer does not respond, contact Meetup through the support form. Meetup’s ability to issue a refund can depend on whether the payment was processed through Meetup’s integrated payment system. Meetup generally cannot refund cash or payments made through an outside service.

What Happens After Canceling an Organizer Subscription?

Canceling an Organizer subscription can affect every group managed through that account.

After the paid billing period ends, Meetup can provide a grace period during which the organizer may:

Update the payment method
Reactivate the subscription
Step down
Nominate another organizer

When the grace period ends, the subscriber can be removed as organizer. Other leadership members or group members may be invited to take over. The group can close if no replacement organizer accepts responsibility.

Do not cancel an Organizer subscription until group ownership, event records and member communications have been addressed.

Meetup Login and Account Access Help

For a login problem:

Confirm the correct account email address.
Use Meetup’s password-reset option.
Check spam and junk folders.
Try another supported browser or the current app.
Confirm that the account was not created through another sign-in method.
Submit a Login and Account Access request if access remains unavailable.

Report unauthorized account access to Meetup’s Trust and Safety team through the official support form. Change the password for the associated email account when compromise is suspected.

Meetup Group Management and Ownership Problems

Meetup support can review issues involving:

Regaining access to a group
Transferring group ownership
Closing a group
Subscription expiration
Organizer departure
Missing organizer permissions
Meetup Pro network administration

Organizers generally control their own membership rules, events and leadership teams, provided their actions comply with Meetup’s policies. Customer service may not reverse every organizer decision simply because a member disagrees with it.

Meetup Event Canceled or Organizer Did Not Appear

Contact the organizer through the group or event page. Ask whether the event will be rescheduled and whether an event fee will be refunded.

Save:

Event title and URL
Scheduled date and time
Payment receipt
Cancellation notice
Messages sent to the organizer

Meetup may review eligible payment disputes, policy violations or safety reports, but it does not operate every group or plan every event listed on the platform.

How to Report a Meetup Member, Group or Event

Use the in-platform report option when available.

You can report:

Spam or fraudulent messages
Harassment or threats
Unsafe or illegal activity
Misleading groups or events
Impersonation
Prohibited commercial activity
Inappropriate comments or content
An event that creates a safety concern

For immediate danger, call local emergency services. Meetup’s online report system is not an emergency-response service.

Meetup Privacy and Account Deletion

Privacy requests can involve:

Obtaining a copy of account data
Correcting personal information
Deleting an account and personal information
Objecting to certain processing
Opting out of targeted advertising where applicable
Appealing a privacy-request decision

Use the privacy and data-management option in account settings or email privacy@meetup.com.

Organizers should review how deletion will affect their groups before submitting the request.

Fake Meetup Customer Service and Event Scams

Be cautious when someone:

Advertises an unofficial Meetup customer-service phone number
Asks for a password or verification code
Requests payment by gift card or cryptocurrency
Demands an off-platform fee to restore an account
Sends an unfamiliar event-payment link
Requests remote access to a phone or computer
Claims an account will be deleted unless immediate payment is made
Offers a guaranteed refund or organizer reinstatement for a fee

Verify subscriptions and payments through the Meetup account. Investigate the organizer, venue and event details before paying outside the platform.

How to Escalate a Meetup Complaint

Identify whether the issue belongs to Meetup or a group organizer.
Use the correct Help Center request category.
Provide the account email, group URL and payment details privately.
Save the support case number.
Complete the troubleshooting in the initial automated reply.
Reply within the same case if the problem remains unresolved.

Use the appeal link or policy@meetup.com for an eligible account restriction appeal.
Use privacy@meetup.com for privacy issues.
Review Meetup’s current Terms before sending a formal legal notice.

A review submitted to CustomerServiceNumbers.com does not cancel a subscription, request a refund, contact an organizer, restore an account, transfer a group or report an unsafe event.

Meetup Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Meetup customer reviews and no established customer rating.

Because no reviews are visible, this page does not claim that customers currently praise or complain about any particular Meetup feature or support experience.

New reviews can help readers understand experiences involving:

Subscription cancellations
Refund requests
Unexpected charges
Account-access problems
Group ownership
Organizer support
Event-fee disputes
Safety reports
Privacy requests

Frequently Asked Questions About Meetup Customer Service

What is the Meetup customer-service phone number?

Meetup does not publish a general customer-service phone number. Use the official Help Center and online request form.

How do I contact Meetup support?

Sign in to the Help Center, scroll to the bottom and select Submit a request. Choose the category that matches the problem.

What are Meetup customer-service hours?

Meetup does not currently publish guaranteed general customer-service hours or telephone-support hours.

How do I cancel Meetup?

Open account Settings, select Meetup+ or Organizer Subscription, manage the subscription and complete the cancellation prompts.

Does deleting the Meetup app cancel my subscription?

No. Deleting the app does not necessarily stop a subscription. Cancel it through Meetup, Apple or Google, depending on where it was purchased.

Can I get a Meetup subscription refund?

Current refund windows are generally 20 days for weekly and monthly plans and 60 days for yearly plans, subject to exclusions.

Who refunds Meetup group dues?

The group organizer normally handles member-dues refunds. Use the transaction page to contact the organizer.

Who owns Meetup?

Meetup is owned by Bending Spoons. Current Meetup policies identify Bending Spoons US Inc. as the U.S. contracting and privacy entity.

Is 632 Broadway still Meetup’s address?

Meetup’s current Terms no longer use the former 632 Broadway address. Formal legal notices are directed to Bending Spoons US Inc. at 169 Madison Avenue, Suite 11218, New York, NY 10016.

Related Social and Community Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official support routes, subscription guidance, refund information, escalation steps and customer reviews.

We are not owned by Meetup, Bending Spoons, an individual group organizer, event venue, Apple, Google or a payment provider.

Share Your Meetup Customer Service Experience

Have you contacted Meetup about a subscription, cancellation, refund, account-access problem, group ownership issue, event fee, safety report or privacy request? Leave a factual review below and explain the support route used, approximate response time and whether the issue was resolved.

Comments are moderated. Do not include account passwords, email addresses, payment information, case numbers, private messages, home addresses, nonpublic event locations or another member’s personal information.

Page Update Note

This Meetup customer-service page was reviewed and updated on July 16, 2026. The update removed unsupported review claims and the outdated 632 Broadway address, added current Bending Spoons ownership and legal-notice information, and expanded guidance for support requests, subscription cancellations, refunds, group dues, account access, organizer issues, event reports and privacy requests.

Last Updated: July 16, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Meetup, Bending Spoons, an individual group organizer, event venue, Apple, Google or a payment provider. Meetup does not provide customer support through this website.

Support routes, subscription plans, prices, refund periods, payment policies, group-management procedures, privacy contacts, legal terms and corporate information can change. Review Meetup’s current Help Center, Terms, refund policy and account settings for controlling information.

This page cannot cancel a subscription, issue a refund, restore an account, transfer group ownership, remove a member, investigate an event, delete personal data or provide emergency assistance.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

Meetup Customer Service: Subscriptions, Billing and Account Help