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Royal Caribbean Customer Service Phone Number & Cruise Help

Royal Caribbean International is a major cruise line offering cruises to the Caribbean, Bahamas, Alaska, Europe, Mexico, Asia, Australia, and other destinations. Guests often contact Royal Caribbean customer service for reservations, booking changes, cancellations, refunds, Cruise Planner purchases, beverage packages, shore excursions, Crown & Anchor Society loyalty questions, group bookings, accessibility needs, lost items, post-cruise complaints, onboard account charges, and travel-document questions.

If you are looking for the Royal Caribbean customer service phone number, the main reservations and customer support number is 1-866-562-7625. Royal Caribbean also provides separate support routes for groups, Crown & Anchor Society, accessibility, post-cruise Guest Relations, damaged luggage, lost items, and recent cruise feedback.

How to Contact Royal Caribbean Customer Service

Royal Caribbean Customer Service Phone Number / Individual Reservations: 1-866-562-7625

Individual Reservations Hours: Monday through Sunday, 7:00 AM to 2:00 AM ET
Group Reservations: 1-800-465-3595
Group Reservations Hours: Monday through Friday, 9:00 AM to 7:00 PM ET; Saturday, 9:00 AM to 6:00 PM ET
Crown & Anchor Society: 1-800-526-9723
Crown & Anchor Society Hours: Monday through Friday, 9:00 AM to 9:00 PM ET; Saturday and Sunday, 9:00 AM to 6:00 PM ET

Post-Cruise Assistance / Guest Relations: 1-800-256-6649
Post-Cruise Guest Relations Email: royalguestrelations@rccl.com
Post-Cruise Phone Hours: Monday through Thursday, 24 hours; Friday, 12:00 AM to 9:00 PM ET; Saturday, 9:00 AM to 6:00 PM ET; Sunday, 9:00 AM to 12:00 AM ET
Post-Cruise Text Support: 1-800-256-6649, listed as 24 hours a day, 7 days a week
Accessibility / Special Needs Department: 1-866-592-7225
Accessibility Email: special_needs@rccl.com
Accessibility Fax: 1-954-628-9622
Royal Caribbean Contact Page: Royal Caribbean Contact Us
Royal Caribbean FAQ Help Center: Royal Caribbean FAQs
Manage Booking / My Royal Cruise: Royal Caribbean Booked Guests

Redeem Future Cruise Credit: Future Cruise Credit Help
Corporate Headquarters: Royal Caribbean Group, 1050 Caribbean Way, Miami, FL 33132-2096
Corporate Phone: 1-305-539-6000
Website: royalcaribbean.com

Important support note: Royal Caribbean support routing depends on whether the issue involves a new booking, an existing reservation, a travel agent booking, a group booking, Crown & Anchor Society, accessibility needs, Cruise Planner purchases, travel documents, a post-cruise concern, or a lost or damaged item. If you booked through a travel advisor, some changes, cancellations, payments, and refund questions may need to go through that travel advisor.

Best Way to Reach Royal Caribbean by Issue

New or existing cruise reservation: Call 1-866-562-7625 or sign in to manage your booking.

Group booking with 8 or more staterooms: Call Group Reservations at 1-800-465-3595.
Crown & Anchor points or loyalty status: Call 1-800-526-9723.
Accessibility, wheelchair, medical, dietary, or special needs request: Call 1-866-592-7225 or email special_needs@rccl.com.
Post-cruise complaint or recent sailing feedback: Email royalguestrelations@rccl.com or call/text 1-800-256-6649.

Lost item after sailing: Use Royal Caribbean’s lost-and-found request process and keep your ship, sail date, stateroom, and item details ready.
Damaged luggage: Contact Guest Relations and include the Personal Property Report if one was provided.
Refund or cancellation question: Review your fare rules, final payment date, travel advisor status, and cancellation policy before calling.

Onboard account statement or pending card hold: Use the post-cruise support route and have your booking number and sailing details ready.
Travel emergency or missed boarding: Contact Royal Caribbean immediately and ask whether the Emergency Travel Team or Air2Sea support applies.

What to Have Ready Before Contacting Royal Caribbean

Your Royal Caribbean reservation number
Your ship name and sail date
Guest names exactly as shown on the booking
Your Crown & Anchor Society number, if relevant
The email address and phone number on the reservation
Your travel advisor information if booked through an agent
Invoice, payment confirmation, Future Cruise Credit, voucher, or refund case details

Air2Sea, hotel, transfer, shore excursion, dining, beverage package, internet, or Cruise Planner order details
Photos, receipts, onboard account statement, or Personal Property Report for post-cruise issues
Accessibility request details, medical equipment dimensions, dietary needs, or mobility-device information if relevant

Any prior case number, email, chat transcript, or Guest Relations response

Common Royal Caribbean Customer Service Issues

Common reasons guests contact Royal Caribbean include:

New cruise reservations and price or promotion questions
Changing or canceling a cruise reservation
Refund timing, cancellation penalties, and non-refundable deposits
Final payment due dates and payment problems
Future Cruise Credits, vouchers, and redeemed cruise credit questions
Crown & Anchor Society points, missing points, status, and benefits
Group cruises, wedding cruises, family groups, meetings, and charters
Accessibility, medical, dietary, mobility, wheelchair, scooter, and special-needs requests
Travel documents, check-in, SetSail Pass, and boarding questions
Cruise Planner purchases, beverage packages, shore excursions, dining, internet, and spa reservations

Post-cruise complaints, onboard account statements, card holds, lost items, and damaged luggage
Scam calls, fake cruise offers, phishing messages, and suspicious gift-card or payment requests

Royal Caribbean Customer Reviews and Complaints on CSN

The live CustomerServiceNumbers.com Royal Caribbean page currently shows zero customer reviews. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize a reliable Royal Caribbean customer-service trend on this site.

If you have contacted Royal Caribbean about reservations, cancellations, refunds, Cruise Planner purchases, Crown & Anchor Society, accessibility, group bookings, post-cruise issues, lost items, damaged luggage, onboard charges, or a complaint, you can leave a review below. Reviews are individual experiences and may not represent every ship, sailing, itinerary, fare type, travel advisor booking, or support case.

Royal Caribbean Cancellations, Refunds, and Final Payment

Royal Caribbean cancellation and refund outcomes depend on the fare type, booking date, sailing length, final payment status, travel advisor status, insurance or travel protection, and any applicable promotion or Future Cruise Credit rules. Non-refundable deposit bookings may have different rules from refundable deposit bookings.

Royal Caribbean says final payment is generally due at least 75 days before sailing for 1- to 4-night cruises, 90 days before sailing for 5- to 14-night cruises, and 120 days before sailing for cruises of 15 nights or longer. Group payment schedules may be different.

Royal Caribbean says refunds usually post to the original form of payment about 7 to 10 days after they are fully processed, but some refunds may take up to 30 days to post depending on the bank or financial institution.

Crown & Anchor Society Loyalty Help

Crown & Anchor Society is Royal Caribbean’s loyalty program. Members contact Crown & Anchor support for missing points, tier status, benefits, account access, linked family members, loyalty matching, past cruises, and recognition across Royal Caribbean Group brands.

If points are missing, have your ship name, sail date, reservation number, Crown & Anchor number, and guest names ready. If your reservation was booked under a different name, email, or loyalty account, ask support how to match the sailing to the correct profile.

Accessibility, Medical, Dietary, and Special Needs Support

Royal Caribbean’s Access Department can help with mobility needs, accessible staterooms, medical equipment, sign language interpreting, dietary needs, visual or hearing needs, cognitive or developmental disability accommodations, and other accessibility questions. Call 1-866-592-7225 or email special_needs@rccl.com.

Royal Caribbean encourages guests to provide advance notice. It lists 60 days advance notice for sign language interpreting services, 30 days for special equipment or services to accommodate a disability during the cruise, and 72 hours for groups of 10 or more passengers with disabilities.

Guests can also ask for a Complaint Resolution Official at U.S. ports of departure or onboard ships for disability-related concerns.

Post-Cruise Issues, Lost Items, Damaged Luggage, and Onboard Charges

For recent cruise feedback, post-cruise complaints, lost items, damaged luggage, final onboard statements, photos, Crown & Anchor post-cruise issues, and pending card holds, use Royal Caribbean’s post-cruise support route. Guest Relations can be reached at royalguestrelations@rccl.com or by calling or texting 1-800-256-6649.

If luggage was damaged, Royal Caribbean says luggage claims can be made by contacting Guest Relations and including the Personal Property Report. If an item was left onboard, use the lost-and-found request process and provide as much detail as possible, including the ship, sailing date, stateroom, item description, and contact information.

If your issue involves an onboard account statement or a credit card hold, keep your SeaPass statement, receipts, stateroom number, final folio, and card statement. Royal Caribbean says pending card authorizations are not charges, but some holds may take time to release depending on the bank.

Cruise Planner, Beverage Packages, Excursions, Dining, and Internet

Many pre-cruise purchases are handled through Cruise Planner or My Royal Cruise, including beverage packages, dining, shore excursions, internet, spa services, gifts, and onboard experiences. Cancellation rules can vary by product, timing, venue, itinerary, and promotion.

If a shore excursion is canceled because the ship misses a port of call, Royal Caribbean says a refund will be given for that shore excursion. For other Cruise Planner issues, keep the order confirmation, cancellation confirmation, payment method, and product terms.

Travel Advisor, Group, Air2Sea, and Missed Boarding Help

If you booked through a travel advisor, Royal Caribbean may require some changes, payments, cancellations, or refund requests to go through that advisor. Before calling, confirm whether Royal Caribbean or the travel advisor controls the booking.

If you booked a group cruise, call Group Reservations at 1-800-465-3595. If your issue involves flights arranged through Royal Caribbean or Air2Sea, ask whether the Emergency Travel Team or Air2Sea support route applies.

If you miss boarding due to travel delays, contact Royal Caribbean immediately. In limited situations, guests may be able to discuss options for joining the cruise at a later port, but documentation and itinerary rules matter.

Royal Caribbean Scam, Fake Offer, and Payment Warning

Be careful with fake Royal Caribbean phone numbers, fake cruise giveaways, social media impersonators, phishing emails, lookalike websites, fake travel agents, and urgent payment requests. Cruise scams may promise free cruises, fake upgrades, refund help, or discounted cabins in exchange for fees or personal information.

Use royalcaribbean.com, the Royal Caribbean app, your booking confirmation, or official Royal Caribbean phone numbers before trusting a number found in a search ad or social media post.
Do not share your reservation number, passport details, payment card, Crown & Anchor login, password, or one-time code with an unexpected caller.
Be suspicious of anyone demanding payment by gift cards, cryptocurrency, wire transfer, payment apps, or prepaid cards.

If a travel advisor or third-party site asks for payment outside normal booking channels, verify the booking directly with Royal Caribbean.
If you entered payment information on a suspicious site, contact your card issuer or bank immediately.
If your Royal Caribbean account or Crown & Anchor profile may be compromised, change your password and contact Royal Caribbean through official channels.

How to Escalate a Royal Caribbean Complaint

If your issue is not resolved after contacting Royal Caribbean customer service, try these escalation steps:

Save your reservation number, ship name, sail date, invoice, payment receipts, cancellation policy, Cruise Planner orders, emails, photos, and case numbers.
Confirm whether the issue belongs with reservations, Crown & Anchor, groups, accessibility, Guest Relations, Air2Sea, Cruise Planner, a travel advisor, or a post-cruise support team.

If the issue involves a travel advisor booking, ask the advisor to document the request and any response from Royal Caribbean.
If the issue involves a refund, ask whether the refund has been fully processed, when it was processed, and what payment method was used.
If the issue involves a disability-related concern, contact the Access Department and ask whether a Complaint Resolution Official can assist.

If the issue involves a post-cruise complaint, email Guest Relations with the ship, sail date, reservation number, names, documentation, and requested resolution.
If the issue involves a credit card charge or onboard account dispute, compare your final folio with your card statement and contact Guest Relations.
For serious unresolved travel or consumer issues, consider reviewing the applicable cruise ticket contract, travel insurance policy, card issuer dispute rights, or consumer protection options.

For corporate-level contact information, use the Royal Caribbean corporate office resource linked below.

Royal Caribbean Compared with Competitors

Royal Caribbean competes with cruise lines such as Carnival Cruise Line, Norwegian Cruise Line, Princess Cruises, MSC Cruises, Celebrity Cruises, Holland America Line, Disney Cruise Line, Virgin Voyages, and others. Guests comparing cruise lines often look at itinerary selection, ship amenities, family activities, dining, entertainment, loyalty benefits, cabin prices, cancellation policies, drink packages, shore excursions, accessibility support, onboard service, and how quickly customer service resolves booking or post-cruise issues.

Related Customer Service and Consumer Resources

Frequently Asked Questions About Royal Caribbean Customer Service

What is the Royal Caribbean customer service phone number?

The main Royal Caribbean customer service phone number for individual reservations is 1-866-562-7625. Royal Caribbean lists this number for reservation help and general questions.

What are Royal Caribbean customer service hours?

Royal Caribbean currently lists individual reservations support at 1-866-562-7625 as Monday through Sunday, 7:00 AM to 2:00 AM ET.

What is the Royal Caribbean Crown & Anchor Society phone number?

The Crown & Anchor Society phone number is 1-800-526-9723. Use this number for Crown & Anchor loyalty points, status, benefits, and account questions.

What is the Royal Caribbean group reservations phone number?

The Royal Caribbean group reservations phone number is 1-800-465-3595. Royal Caribbean describes groups as sailings with 8 or more staterooms.

How do I contact Royal Caribbean after my cruise?

For post-cruise feedback, recent sailing concerns, lost items, damaged luggage, onboard account statements, and other post-cruise issues, contact Guest Relations at royalguestrelations@rccl.com or call/text 1-800-256-6649.

What is the Royal Caribbean accessibility phone number?

Royal Caribbean’s Access Department can be reached at 1-866-592-7225. Accessibility requests can also be emailed to special_needs@rccl.com.

How long do Royal Caribbean refunds take?

Royal Caribbean says most refunds post to the original form of payment about 7 to 10 days after they are fully processed, but some refunds may take up to 30 days to post depending on the bank or financial institution.

How do I report damaged luggage to Royal Caribbean?

Royal Caribbean says luggage claims can be made by contacting royalguestrelations@rccl.com. Include the Personal Property Report if you received one.

Where is Royal Caribbean corporate office?

Royal Caribbean Group is headquartered at 1050 Caribbean Way, Miami, FL 33132-2096. The corporate phone number is 1-305-539-6000. For routine cruise reservations, booking changes, Crown & Anchor questions, accessibility needs, and post-cruise concerns, use the appropriate customer service route first.

Page Update Note

Updated June 2026: This page was refreshed with current Royal Caribbean customer service routing for reservations, groups, Crown & Anchor Society, cancellations, refunds, final payment, post-cruise issues, accessibility, lost items, damaged luggage, scam warnings, and corporate contact information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, use online tools, email Guest Relations, contact a loyalty department, work through a travel advisor, or escalate through another route.

Share Your Royal Caribbean Customer Service Experience

Have you contacted Royal Caribbean customer service about a reservation, cancellation, refund, Crown & Anchor points, group booking, accessibility request, Cruise Planner purchase, onboard account charge, damaged luggage, lost item, post-cruise complaint, or travel emergency? Share your experience below. Include the support route you used, how long it took to get help, and whether Royal Caribbean resolved the issue. Do not post passport numbers, booking numbers, payment details, Crown & Anchor passwords, addresses, phone numbers, medical details, travel documents, or private cruise records in public comments.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Royal Caribbean International, Royal Caribbean Group, Crown & Anchor Society, or royalcaribbean.com. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, refund policies, cancellation rules, accessibility procedures, loyalty rules, travel requirements, onboard policies, and website links may change. Do not post private booking, travel, identity, payment, medical, accessibility, legal, or loyalty-account information in public comments. Always verify important reservation, refund, cancellation, accessibility, travel, legal, safety, and payment information directly with Royal Caribbean, your travel advisor, or a qualified professional before taking action.

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