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Sun Country Customer Service: Phone, Text, Baggage, Refunds & Reviews

If you need help with a Sun Country Airlines reservation, flight change, cancellation, refund, baggage issue, lost item, damaged bag, seat assignment, special service request, accessibility accommodation, Sun Country Rewards account, group travel, vacation package, or customer service complaint, the fastest path is to use the correct Sun Country support route. Sun Country was acquired by Allegiant in 2026, but during the transition customers should continue using Sun Country’s existing customer-service, booking, check-in, and account tools for travel booked with Sun Country.

Verified Sun Country Customer Service Contact Information

Sun Country Customer Service / Reservations: 651-905-2737
Sun Country Text Support: Text hello to 651-905-2737
Text Support Hours: Monday-Sunday, 6 AM-10 PM Central Time
Sun Country Group Travel: 651-905-2711
Group Travel Hours: Monday-Friday, 8 AM-5 PM Central Time
Lost & Found / Baggage Claim Follow-Up: 612-970-3576
Lost & Found Phone Hours: Monday-Sunday, 7 AM-8 PM Central Time
Help Center: Sun Country Help Center
Contact Page: Sun Country Contact Us
Flight Status: Check Sun Country Flight Status
Manage Trip: Manage a Sun Country Trip
Delayed Baggage Form: Submit a Delayed Bag Inquiry
Feedback / Complaint Form: Submit Sun Country Feedback
Accessibility Request Form: Submit an Accessibility Request
Itemized Receipt: Request a Sun Country Receipt
Corporate Address: Sun Country Airlines, 2005 Cargo Road, Minneapolis, MN 55450

Corporate / Main Office Phone: 651-681-3900 (corporate office, not the main customer-service line)
Investor Relations Email: [email protected]
Official Website: SunCountry.com

Choose the Correct Support Route

Sun Country support works best when you contact the correct team for your issue. Use this guide before calling, texting, or submitting a form.

New reservation, existing trip, seats, bags, flight change, or cancellation: Call 651-905-2737, text hello to 651-905-2737, or use Manage Trip online.

Flight status, same-day travel, delay, or cancellation: Check the flight status page, airport monitors, app notifications, and your email/text updates before calling.
Delayed checked baggage: Submit the delayed baggage inquiry form and keep your baggage claim number.
Damaged baggage: Report the damage immediately to a Sun Country representative in the baggage claim area after arrival.

Lost item left onboard or in an airport area: Use Sun Country’s lost-and-found or baggage claim process. If you have not submitted a claim, call 612-970-3576.
Group travel: Call the Sun Country Group Department at 651-905-2711.
Accessibility, wheelchair assistance, seating accommodation, or disability-related request: Submit the accessibility request form. If your flight departs within 48 hours, call 651-905-2737.

Sun Country Rewards: Sign in to your Rewards account or contact Sun Country customer service with your account email and Rewards number.
Complaint after travel: Use the Sun Country feedback form and include your confirmation number, flight number, travel date, and supporting documents.
Security screening issue: Contact TSA rather than Sun Country for TSA checkpoint complaints or questions.

Corporate, media, or investor inquiry: Use Sun Country’s corporate, media, or investor relations contacts rather than customer service.

Information To Gather Before Contacting Sun Country

Having the correct travel details ready can help Sun Country locate your booking, baggage claim, refund request, or customer-service case more quickly.

Confirmation number
Passenger name exactly as listed on the booking
Travel date, flight number, and city pair
Email address and phone number used when booking
Sun Country Rewards number, if applicable
Payment receipt, credit card charge, or voucher number
Seat, bag, upgrade, or optional-service purchase details
Baggage claim number and bag tag number
Photos of damaged baggage, missing contents, or damaged items
Receipts for reasonable expenses related to delayed baggage, if applicable

Airport, gate, counter, or representative details if the issue happened during travel
Accessibility request details, medical device information, or wheelchair request if applicable
Previous case number, chat/text thread, or email response

Common Reasons Customers Contact Sun Country

Booking a flight or vacation package
Changing or canceling a reservation
Checking refund or flight-credit status
Adding bags or seats
Understanding bag fees or optional service fees
Checking in for a flight
Flight delay, cancellation, missed connection, or schedule change
Delayed, lost, or damaged baggage
Items left onboard or at the airport
Accessibility accommodations and wheelchair assistance
Traveling with children, pets, medical devices, or special items
Sun Country Rewards points or account access
Group travel or charter questions
Complaint follow-up after travel

Sun Country Reservations, Changes, and Cancellations

Sun Country customers can book and manage travel online, through the Sun Country mobile app, or by calling 651-905-2737. If you need to change or cancel a flight, use Manage Trip and review the current payment, change, and cancellation policy before making changes.

Sun Country’s change and cancellation rules can depend on how far in advance you cancel, the type of fare, whether the ticket is refundable, whether the flight was booked with a voucher or points, and whether the schedule changed. Sun Country’s policy says customers can avoid most change fees by canceling 60 or more days before departure, but always verify the current rule before canceling.

Refunds, Vouchers, and Flight Credits

If Sun Country cancels your flight or significantly changes your schedule, review the options presented by Sun Country before accepting a new itinerary, voucher, or credit. Refund rights can depend on the reason for the disruption, whether you accept alternate transportation, whether you traveled, and whether optional services were provided.

If you canceled your own trip, your refund or credit may depend on the fare rules and timing. Keep your confirmation number, cancellation confirmation, voucher number, and payment receipt. If you believe you are owed a refund, submit a written complaint through Sun Country’s feedback form and keep a copy of your request.

Flight Delays, Cancellations, and Day-of-Travel Problems

For day-of-travel issues, check Sun Country’s flight status page, airport monitors, app notifications, email updates, and text alerts. At the airport, speak with a Sun Country representative as early as possible if you need rebooking help, baggage help, accessibility support, or a written explanation of your options.

If your flight is delayed or canceled, ask what options are available, including rebooking, refund eligibility, meal or hotel assistance when applicable, and whether optional service fees may be refunded if the service was not provided. Save boarding passes, receipts, emails, text messages, and screenshots of flight-status changes.

Baggage, Lost Items, and Damaged Bag Help

If your checked bag is delayed, submit a delayed bag inquiry through Sun Country’s baggage process and keep your bag tag number. If your bag is damaged, report the damage immediately to a Sun Country representative in the baggage claim area after arrival.

If you left an item onboard or at the airport, use Sun Country’s lost-and-found process. If you have not yet submitted a claim, call 612-970-3576. Provide the flight number, travel date, seat number, item description, serial number if available, and any photos or identifying details.

For damaged or delayed baggage, take photos, keep baggage tags, save receipts, and document when you reported the problem. For delayed baggage expenses, keep receipts for reasonable items purchased while waiting for the bag.

Seats, Bags, and Optional Services

Sun Country is a low-cost carrier, so many services may be optional add-ons. Bag fees, seat selections, priority boarding, vacation package options, and other travel extras may vary by route, timing, and purchase channel.

Before buying, compare the total trip cost including seats, carry-on bags, checked bags, taxes, fees, and optional services. If an optional service was charged but not provided, contact Sun Country with your receipt and ask whether a refund or credit applies.

Accessibility, Wheelchair Assistance, and Special Services

If you need wheelchair assistance, seating accommodation, help with a disability-related issue, or other special assistance, submit Sun Country’s accessibility request form as early as possible. If your flight departs within 48 hours, call 651-905-2737.

For urgent disability-related problems at the airport, ask to speak with a Complaint Resolution Official, often called a CRO. A CRO is trained to address disability-related air travel issues. If the matter is time-sensitive or unresolved, you may also contact the U.S. Department of Transportation’s disability hotline or file a DOT complaint.

Sun Country Rewards Help

Sun Country Rewards members can earn and redeem points through eligible Sun Country purchases. If you have a problem with points, login access, missing credit, account information, or redemption, sign in to your Rewards account or contact Sun Country customer service with your Rewards number and booking details.

During the Allegiant transition, Allegiant has said Sun Country Rewards and Allegiant Allways Rewards remain separate in the near term, and members’ points, benefits, and account status retain their current value. Customers should continue using the airline account connected to the travel they booked.

Group Travel, Charters, and Vacation Packages

For group travel, call the Sun Country Group Department at 651-905-2711. Group specialists are generally available Monday-Friday, 8 AM-5 PM Central Time. Have your travel dates, number of passengers, destination, preferred flights, organization name, and contact information ready.

For vacation packages, review whether the issue involves the flight, hotel, rental car, travel insurance, or package partner. Keep all confirmation numbers and receipts because support may depend on which part of the package is affected.

Sun Country and Allegiant Acquisition Note

Allegiant completed its acquisition of Sun Country in May 2026. During the transition, customers should continue to book, manage reservations, check in, and request customer service through the airline with which they booked travel. That means customers with Sun Country reservations should continue using Sun Country’s website, app, phone, text, and Help Center for Sun Country-booked flights.

Because integration details may change over time, verify current policies directly with Sun Country or Allegiant before relying on old travel, rewards, refund, or support information.

Watch Out for Fake Sun Country Support Numbers and Travel Scams

Airline customers should be cautious with fake support numbers, fake booking sites, sponsored ads, social media comments, phishing emails, and third-party travel pages claiming to represent Sun Country. Use SunCountry.com, the Sun Country app, and the verified customer-service numbers listed on this page.

Do not call random airline phone numbers found in ads, social media comments, or unofficial complaint pages.
Be cautious of agents who demand payment by gift card, crypto, wire transfer, or payment app.

Do not provide booking passwords, verification codes, full card numbers, or passport details to suspicious callers.
Check the website domain carefully before entering payment or passport information.
Be cautious of fake “missed flight,” “name correction,” or “refund” pages with unofficial phone numbers.

If you booked through a third-party travel site, confirm whether Sun Country or the travel agency controls the ticket.
If you see an unfamiliar travel charge, check your confirmation email, Sun Country account, and payment provider records.

How to Escalate a Sun Country Customer Service Problem

Start with the correct route: Call 651-905-2737, text hello to 651-905-2737, use Manage Trip, or submit the correct Sun Country form.

Use airport help for same-day travel: For delays, missed flights, bags, or boarding problems at the airport, speak with a Sun Country representative before leaving the airport.
Document everything: Save confirmation numbers, flight numbers, boarding passes, baggage tags, receipts, screenshots, emails, text messages, and representative names.
Use written follow-up: For complaints after travel, use Sun Country’s feedback form so there is a written record.

Ask for a case number: Request a reference number for baggage claims, refund requests, accessibility issues, and complaints.
File baggage issues quickly: Report damaged bags immediately at baggage claim and submit delayed bag claims as soon as possible.
Escalate accessibility issues promptly: Ask for a Complaint Resolution Official at the airport if a disability-related issue is not resolved.

Use DOT if needed: If Sun Country does not resolve an airline consumer complaint, consider filing a complaint with the U.S. Department of Transportation Office of Aviation Consumer Protection.
Contact your payment provider if necessary: If a charge is unauthorized or a refund remains unresolved, contact your card issuer or payment provider before the dispute deadline closes.

Sun Country Customer Service Reviews on CustomerServiceNumbers.com

This is a new CustomerServiceNumbers.com listing for Sun Country customer service. Because there are not yet CSN reviews on this page, we are not summarizing a positive or negative customer service trend.

If you have contacted Sun Country about a reservation, cancellation, refund, delayed flight, baggage claim, damaged bag, lost item, accessibility request, Sun Country Rewards account, group travel, vacation package, or customer service response time, please share your experience below. Your review can help other travelers understand what to expect before contacting Sun Country.

What To Expect When Contacting Sun Country

Sun Country’s main customer-service and reservations number is 651-905-2737.
Customers can also text hello to 651-905-2737.
Group travel uses a separate group department number.
Baggage issues should be reported quickly, especially damaged bags, which should be reported at baggage claim immediately after arrival.
Sun Country Rewards remains separate from Allegiant Allways Rewards in the near term after Allegiant’s acquisition of Sun Country.

Customers should continue using Sun Country channels for travel booked with Sun Country during the transition.
Third-party bookings may require help from the original travel agency or booking site.
Keep written records for refunds, cancellations, baggage claims, and complaints.

Frequently Asked Questions About Sun Country Customer Service

What is the Sun Country customer service phone number?

Sun Country customer service and reservations can be reached at 651-905-2737.

Can I text Sun Country customer service?

Yes. Sun Country lists text support by texting hello to 651-905-2737. Message and data rates may apply.

How do I contact Sun Country about a delayed bag?

Use Sun Country’s delayed baggage inquiry form and keep your bag tag number, baggage claim number, flight number, travel date, and contact information available.

How do I report a damaged bag to Sun Country?

Report damaged baggage immediately to a Sun Country representative in the baggage claim area after arrival. Take photos and keep your baggage tags, receipts, and claim documents.

What is the Sun Country lost-and-found number?

If you have not yet submitted a lost-and-found claim, Sun Country’s baggage portal lists 612-970-3576 for lost-and-found follow-up.

How do I contact Sun Country Group Travel?

Call the Sun Country Group Department at 651-905-2711.

How do I request wheelchair assistance on Sun Country?

Submit Sun Country’s accessibility request form as early as possible. If your flight departs within 48 hours, call 651-905-2737.

Did Allegiant buy Sun Country?

Yes. Allegiant completed its acquisition of Sun Country in May 2026. During the transition, customers with Sun Country reservations should continue using Sun Country’s booking, check-in, customer-service, and Rewards channels.

Can CustomerServiceNumbers.com change my Sun Country flight or get my refund?

No. CustomerServiceNumbers.com is an independent information and review website. We cannot access Sun Country reservations, change flights, issue refunds, track bags, redeem vouchers, update Rewards accounts, or contact Sun Country on your behalf.

Related Customer Service Numbers Pages

Related Consumer Resources

U.S. DOT Airline Consumer Complaint Form – File an air travel complaint if an airline issue is not resolved.

ChargeOnMyCard.com – Research unfamiliar airline, travel, baggage, seat, vacation package, or booking charges.
ThinkItsAScam.com – Learn how to spot fake airline support numbers, travel scams, refund scams, and phishing messages.
ZeroStars.org – Read and share customer complaint experiences.
CSNDB.com – Find chat, text, and alternative support options.
Corporate Office Headquarters – Find corporate office contacts and complaint information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with Sun Country Airlines, Sun Country Airlines Holdings, Inc., Allegiant Travel Company, or Allegiant Air.

Share Your Sun Country Customer Service Experience

Have you contacted Sun Country about a reservation, flight change, cancellation, refund, voucher, delayed flight, missed flight, baggage claim, damaged bag, lost item, accessibility accommodation, group travel, vacation package, or Sun Country Rewards issue? Share your experience below to help other travelers understand how Sun Country handles customer service requests.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with Sun Country Airlines, Sun Country Airlines Holdings, Inc., Allegiant Travel Company, or Allegiant Air. This page is provided for informational and review purposes only. Contact information, support hours, baggage rules, refund policies, travel credits, change fees, acquisition-related transition details, and customer-service procedures may change. Always verify important details directly with Sun Country before booking, canceling, changing flights, submitting claims, sharing personal information, or making travel decisions.

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