FPL Phone Number Phone Number



 

Description

FPL Customer Service Telephone Number and Contact Information. Contact FPL Florida Customer Support and Customer Service. Also please leave your feedback on your customer service experience below.


Phone Number

PhoneHint
1-800-226-3545Press 0 at each prompt, ignoring messages.
 

Comments

 out of   based on 149 reviews.
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Date Rating Comment
12/20/2016 FPL Phone Number - Very frustrating!
Very frustrating!

Debbie Read More
12/7/2016 FPL Phone Number - I don't have a phone, no way to get in tough with
I don't have a phone, no way to get in tough with FPL Poor way to run any organization especially when they have been granted an increase in our rates.

LindaRead More
12/4/2016 FPL Phone Number - There is no excuse for not having a human answer a
There is no excuse for not having a human answer a call, FPL is supposed to be a customer service company REALLY?, can't get information on the computer, can't talk to anyone, been trying for a month, what about our senior citizens who do not have a computer or can't get to a store to pay their bill?, SHAME ON YOU; if you do not pay your bill your service is disconnected, automation has destroyed our lives in many ways and there is "NO LIGHT AT THE END OF THE TUNNEL".

NiniRead More
12/1/2016 FPL Phone Number - This is an outrage. For over a month, I have
This is an outrage. For over a month, I have schedule a power disconnect/ reconnect on a huge estate on Jupiter Island. Between the owner preparations and my company preparations... thousands have been spent. On the big morning while everyone is getting ready, the service representative calls our field supervisor to inform them they will be late because of emergencies. It has now been almost 4 hours and thousands in being spent between the owner and us waiting. No phone calls from the FPL service rep, won't respond to our calls, the service center goes straight to voice mail. There is no one to complain to or talk to about who is going to absorb these cost.
Ok, amazingly enough FPL has shown up while writing this review. The operator said that he was not out on emergency calls, that his truck was in for scheduled maintenance!!! Really??? So, I was lied to!! To top it off, he took one look at the transformer and said that he could not cut power off because this particular transformer did not have a built in cut off switch. That I should call FPL and make arrangements to have the FPL transformer changed to a unit that could be switched off. Really!!!! It's not my transformer... it belongs to FPL. Why did the service planner not know this? The service truck tech said he inform his people in the office months ago when I first started making preparations for this.
So, I have lodged a formal complaint for this whole hectic day. I'm suppose to hear back from an FPL representative tomorrow to discuss this issue. Anyone out there want to place bets that call doesn't come?

RayRead More
11/21/2016 FPL Phone Number - no customer service go in circles trying to get
no customer service go in circles trying to get someone. its impossible to get a rep. if you do thy know nothing
budget billing is a scam!

The web site is not user friendly. if i didn't check i would have a late for not mannually paying the bill.
i didn't any information explaining it.

i have been on hold for 10 min trying to tech dept.

F P L charges high rates with no service.
can't talk to to a rep and unless you can get through the prompt jungle!

dianeRead More
11/16/2016 FPL Phone Number - FPL has the worst customer service!! I was having
FPL has the worst customer service!! I was having problems with the power to my house [power kept going off & lights flickering]. I called multiple times & spoke with two different supervisors. They said that from their end it was not FPL & that I needed to contact an electrician. I had an electrician come to my house at 8:30 PM as an emergency. It cost me $250 dollars. When he evaluated my electrical box he said it was FPL not giving me enough power, only 67 volts from the pole. I had to call FPL again to try & get someone out to my home. Buy the grace of god there was an FPL truck a few blocks away from my house & I convinced him to please look into the problem. He was excellent, climbed up the electrical pole, & replaced whatever needed to be replaced, restoring power. He laughed about FPL customer service & said that they they are clueless!!!

CarlosRead More
11/3/2016 FPL Phone Number - FP&L has horrible customer service. Can never
FP&L has horrible customer service. Can never speak to a person. Only 50 million prompts. When I finally get through recording says my wait time would be under a minute yet I sat on hold for over 20!!!

TristinRead More
11/2/2016 FPL Phone Number - No way to talk to a real live person when calling
No way to talk to a real live person when calling their "customer service"!

BJRead More
10/30/2016 FPL Phone Number - a couple of days ago ,there was a power outage in
a couple of days ago ,there was a power outage in my area. fpl came work cut trees and fix the problem. i am not well .all the branches are left in my back yard.dont know what to do.snake are going to start living under. i am hopping you gys will come and clean the mess. thank you.

francoeur belusRead More
10/18/2016 FPL Phone Number - I've been trying very hard to speak to a live
I've been trying very hard to speak to a live person but haven't been able to. It's very frustrating.

JoRead More
10/12/2016 FPL Phone Number - FPL promised me service on 10/11/16. The trucks
FPL promised me service on 10/11/16. The trucks arrived at 7:30PM dropped off the new pole, transformer and wires and then left. I called customer support and they continued to tell me my power would be on by 11:45. I just want a realistic time frame as to when we will get power!!! FPL has been telling me for days that I would have power by the end of each day. Very frustrated... I guess I'll be running my backup generator for a while. Cold showers are getting old. I wish Customer service had realistic info to give customers.

LarryRead More
10/7/2016 FPL Phone Number - I live in a community of 315 homes but 73 lost
I live in a community of 315 homes but 73 lost electricity @ 2PM Thursday before Matthew hit. FPL gave us a service ticket for no power. Today, Friday, they first said no power until tomorrow before midnight. Then they said you have power according to their computer and tore up the service ticket. When I said we have no power they made a new ticket and we will have no power for another 36 hours (tomorrow before midnight). The $2B that they charged us and the 12,000 extra help is not for us because we are at the end of the grid and their computers say we have electricity. Too bad we are at their mercy.

JaneRead More
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