Category: Consumer Electronics Customer Service Information – Reviews
Consumer Electronics customer service, company phone numbers, addresses, chat links, email, websites and more contact information. Also, reviews, ratings, feedback and complaints regarding the companies customer service performance.
Sharp customers may need help with a television, microwave, refrigerator, air purifier, home appliance, copier, printer, professional display, projector, replacement part, warranty claim, or direct online order. The best contact route depends on whether the product was purchased for a home or business and whether it is supported by Sharp directly, an authorized dealer, a retailer, or a separate protection-plan company.
For home televisions, microwaves, refrigerators, cooking appliances, air purifiers, parts, accessories, and general product questions, begin with 1-800-237-4277 or the product-support form.
Sharp Customer-Service Hours
Sharp’s current general contact page does not publish one universal support schedule. A current Sharp Shop warranty page lists Customer Assistance Center availability as:
Monday through Friday: 8:00 a.m. to 6:00 p.m. Central Time
Saturday, Sunday, and holidays: 9:00 a.m. to 2:00 p.m. Central Time
Professional display and projector chat is currently listed Monday through Friday from 9:00 a.m. to 5:00 p.m. Central Time. Copier and printer support hours depend on the authorized dealer or Sharp Business Systems branch.
Best Sharp Support Route by Product
Television or home appliance: Call 1-800-237-4277.
Sharp Shop order or return: Use the Sharp Shop contact form or the email supplied with the order.
Parts or accessories: Call 1-800-237-4277 or use the Sharp appliance-parts store.
Copier or multifunction printer: Contact the authorized servicing dealer.
Sharp Business Systems customer: Contact the local Sharp Business Systems branch.
Large-format display, desktop monitor, or projector: Call 1-888-467-4277.
Extended warranty: Call 1-866-848-1144 or contact the company named on the protection agreement.
Retailer return: Contact the retailer that accepted payment.
Product recall or safety concern: Stop using the product when necessary and check the CPSC database.
Sharp identifies Montvale as its main U.S. office. The address is used for corporate, general, privacy, accessibility, and business correspondence.
It is not an automatic return warehouse, retail store, appliance-parts counter, or public repair facility. Do not mail a television, microwave, refrigerator component, copier, monitor, or other product there without written authorization.
Sharp Electronics and Sharp Corporation
Sharp Electronics Corporation is the U.S. subsidiary of Sharp Corporation, a global electronics company headquartered in Osaka, Japan.
Sharp’s U.S. operations include:
Sharp Home Electronics Company of America
Sharp Imaging and Information Company of America
Sharp Business Systems
Sharp Manufacturing Company of America
Sharp Electronics Corporation’s Device Division
These divisions serve different home, office, display, manufacturing, component, dealer, and commercial customers.
Information to Gather Before Contacting Sharp
The complete model number
The serial number, provided privately
The purchase date
The retailer or authorized dealer
The original receipt or invoice
The installation date
The exact error code or symptom
Photographs or video showing the problem
The name of any previous repair provider
The warranty or protection-plan information
Any existing Sharp case number
The requested repair, replacement, part, refund, or other resolution
Do not publish complete serial numbers, passwords, Wi-Fi credentials, payment information, account codes, home addresses, or private service documents.
Sharp Product Warranties
Sharp’s warranty coverage varies by product, model, purchase date, condition, seller, and intended use. The written warranty supplied with the exact product controls the claim.
A warranty claim commonly requires:
Original proof of purchase
The complete model and serial numbers
A description of the defect
Photographs or video
Use of an authorized service provider
Compliance with installation and operating instructions
Common exclusions can include accidental damage, misuse, improper installation, power surges, cosmetic damage, commercial use of a household product, unauthorized repair, and consumable parts.
A retailer protection plan or extended service agreement is separate from Sharp’s manufacturer warranty. Contact the company named on that agreement when it controls the claim.
How to Start a Sharp Repair or Warranty Claim
Locate the model and serial numbers.
Find the original receipt.
Review the warranty supplied with the product.
Call 1-800-237-4277 or submit the product-support form.
Complete the troubleshooting requested by the representative.
Request and retain a case number.
Use the authorized service provider or shipping process supplied by Sharp.
Keep service reports, tracking records, photographs, and written decisions.
Do not disassemble the product or use an unauthorized repair company while a warranty request is under review unless Sharp approves the work.
Sharp Shop Returns
Products purchased directly from Shop.SharpUSA.com may generally be returned within 30 days of delivery when they meet the return-policy requirements.
Identify the order, model, serial number, and reason for return.
Wait for written approval and a return authorization.
Use the supplied label and destination.
Return the merchandise within ten days after authorization.
Include the original packaging, manuals, accessories, software, and warranty materials.
Keep the shipping receipt and tracking number.
Products marked final sale or special order, merchandise delivered more than 30 days earlier, serviced products, unauthorized returns, and merchandise purchased from another seller may be ineligible.
Sharp may deduct a 15% restocking fee, shipping charges, missing-component costs, discounts, or rebates when permitted by the policy.
Sharp National Returns Center
Sharp Electronics National Returns Center
4050 South Mendenhall Road
Building A, Dock Door 24
Memphis, TN 38115
Do not send merchandise to this location unless Sharp has issued a return authorization and label. Unauthorized or late returns may be refused.
Products Purchased from a Retailer
When a Sharp product was purchased from Walmart, Best Buy, Costco, Amazon, an appliance dealer, or another seller, ordinary returns and purchase refunds are controlled by that retailer.
A retailer return is different from a manufacturer warranty:
Retailer: Initial return, exchange, delivery damage, cancellation, and purchase refund
Sharp: Technical troubleshooting and qualifying manufacturer-warranty claims
Protection-plan provider: Coverage under a separately purchased service contract
Installer: Installation workmanship and related damage
Sharp Television Support
For a television problem, record the model, serial number, software platform, purchase date, and exact symptom.
Before calling:
Unplug the television for at least 30 seconds.
Test the physical power button.
Connect directly to a working wall outlet.
Confirm the selected input.
Reconnect HDMI cables.
Restart connected streaming and cable devices.
Check for software updates.
Streaming subscriptions, app-store charges, internet outages, and cable-service billing are generally handled by the applicable provider rather than Sharp.
Sharp Home Appliance Support
Sharp’s home-appliance products can include microwaves, Microwave Drawer ovens, refrigerators, ranges, cooktops, wall ovens, steam ovens, range hoods, dishwashers, and air purifiers.
For built-in or connected appliances, preserve:
Installation records
Electrical and ventilation information
Cabinet dimensions
Error codes
Temperature readings
Photographs of leakage, damage, or improper alignment
Contact the installer separately when the problem appears to involve cabinetry, electrical work, plumbing, ventilation, mounting, or installation damage.
Sharp Parts and Accessories
Sharp sells selected appliance filters, trim kits, racks, shelves, and accessories through its online store. Other parts can be requested through customer service.
Verify the complete model number before ordering. Similar-looking parts may not fit every production version.
A parts purchase does not automatically include installation. Ask whether professional installation is required and whether installing the part personally could affect warranty coverage.
Sharp Copier and Printer Support
Sharp directs copier, printer, and document-system customers to the authorized reseller or service dealer responsible for the equipment.
Have the following available:
Machine model and serial number
Dealer or Sharp Business Systems branch
Service-contract number
Meter reading
Error code
Toner or supply information
Network or printing symptom
Do not publish network addresses, administrator passwords, user records, scanned documents, or other confidential business information.
Professional Display and Projector Support
Sharp and NEC-branded large-format displays, desktop monitors, projectors, digital cinema projectors, and direct-view LED products use the professional support route at 1-888-467-4277.
Warranty remedies can include repair, replacement, or advanced replacement. An authorization number may be required, and a payment card may be used to secure the value of an advance-replacement unit until the defective product is returned.
Sharp Product Recalls and Safety
Historical CPSC recalls include certain Sharp CRT televisions because of a fire hazard and certain LCD television stands that could break and allow the television to tip.
Call the correct consumer, business, dealer, or professional-product support route.
Provide the model, serial number, receipt, and issue privately.
Request and retain a case number.
Complete reasonable troubleshooting.
Save photographs, service reports, estimates, tracking, and correspondence.
Request the warranty or repair decision in writing.
Ask for supervisor review when the initial response does not resolve the documented issue.
Contact the retailer, installer, dealer, or protection-plan provider when that company controls the dispute.
Report unresolved safety hazards to the CPSC.
Sharp Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Sharp reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.
Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about product quality, innovation, durability, warranties, repairs, parts, or customer service.
A current Sharp Shop warranty page lists 8:00 a.m.–6:00 p.m. CT Monday through Friday and 9:00 a.m.–2:00 p.m. CT on weekends and holidays. Product-team availability may differ.
Where is Sharp’s U.S. headquarters?
Sharp Electronics Corporation is located at 100 Paragon Drive, Montvale, New Jersey 07645.
Can I mail a return to Sharp headquarters?
No. Obtain authorization and use the destination on Sharp’s return label.
Who supports Sharp copiers and printers?
Contact the authorized reseller or Sharp Business Systems branch that services the equipment.
What is the number for Sharp professional displays?
CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by Sharp Electronics Corporation, Sharp Corporation, Sharp Home Electronics Company of America, Sharp Business Systems, an authorized dealer, retailer, installer, repair provider, or warranty administrator.
Share Your Experience
Describe the Sharp product, general model family, approximate purchase date, seller, support route, case number, requested resolution, response, and outcome.
Privacy warning: Do not publish complete serial numbers, passwords, Wi-Fi credentials, streaming logins, payment information, home addresses, business-system credentials, private correspondence, or unredacted receipts, invoices, and shipping labels.
Page Update Note
This page was updated on July 27, 2026. The update verified Sharp’s consumer number, corporate address, company structure, product-support form, professional display number, extended-warranty number, direct-shop return rules, warranty process, parts support, business-product routing, recall guidance, and complaint-escalation steps. It removed unsupported support hours and customer-review themes.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Sharp Electronics Corporation, Sharp Corporation, Sharp Home Electronics Company of America, Sharp Business Systems, a dealer, retailer, installer, repair provider, or warranty administrator. CustomerServiceNumbers.com cannot access accounts, diagnose products, schedule repairs, authorize returns, issue refunds, order parts, approve warranty claims, or act on behalf of Sharp.
Use this page to contact Panasonic customer service for product support, manuals, troubleshooting, firmware downloads, warranties, repairs, parts, accessories, Shop Panasonic orders, returns, shipping, complaints, and customer reviews. Panasonic Corporation of North America supports many product categories, including consumer electronics, LUMIX cameras, Technics audio, microwaves, telephones, personal care products, home appliances, indoor air quality products, professional AV, TOUGHBOOK, business solutions, and industrial products.
Panasonic support depends on whether your issue involves a consumer product, LUMIX camera, Technics audio product, Shop Panasonic order, warranty repair, parts, business product, indoor air quality product, TOUGHBOOK device, professional AV equipment, industrial component, or corporate inquiry.
Consumer product support: Start with Panasonic USA Support and choose the correct product category.
Manuals, troubleshooting, firmware, or parts: Use the Panasonic USA Support links for documents, manuals, firmware downloads, parts, and accessories.
Chat, ticket, or phone support: Use the support widget or open a ticket. Panasonic says chat can help connect customers to the right department when phone support is needed.
Warranty or repair: Use Panasonic’s warranty and repair information and the authorized service locator.
Shop Panasonic order, return, or shipping question: Use the Shop Panasonic Support Hub, return policy, shipping policy, order tracking, or account tools.
LUMIX camera repair: Use LUMIX repair and LUMIX Professional Services routes when applicable.
Technics product support: Use Technics support and product registration resources when the product is a Technics item.
Business, commercial, or industrial product: Use Panasonic North America business-product routes rather than the consumer support page.
Product safety or recall issue: Check Panasonic important notices, CPSC recalls, and the specific product-support route.
Information To Have Ready Before Contacting Panasonic
Before opening a ticket, using chat, requesting repair, or contacting Panasonic about an order, gather the details that apply to your issue:
Product model number, serial number, and product category
Purchase date, retailer, receipt, invoice, or bill of sale
Warranty information, product registration, or authorized retailer details
Photos of the product, label, damage, error message, packaging, or part if support requests them
Firmware version, app version, device type, operating system, or software version if relevant
Repair ticket number, authorized service center name, or service request number
Shop Panasonic order number, tracking number, return request, or delivery issue details
Accessory or part number if ordering parts or replacements
Business account, reseller, dealer, or installer information only through official Panasonic channels
A short summary of the issue and the resolution you are requesting
For public reviews, do not post serial numbers, order numbers, repair ticket numbers, receipts, home addresses, payment details, phone numbers, emails, shipping labels, tracking numbers, account screenshots, or photos that reveal private rooms or documents.
Common Reasons Customers Contact Panasonic
Product setup, troubleshooting, manuals, firmware downloads, and product registration
Warranty questions, repair requests, authorized service center routing, and repair status
LUMIX cameras, camera repairs, firmware, lenses, LUMIX Professional Services, and camera accessories
Technics audio products, audio setup, warranty support, and product registration
Microwave ovens, small kitchen appliances, telephones, personal care, home appliances, audio, and video products
Indoor air quality, ventilation, HVAC, Panasonic Connect, TOUGHBOOK, professional AV, and business products
Product safety, recalls, battery issues, recycling, chemical information, and important notices
Complaints about support response, repairs, warranty coverage, order handling, returns, or service-center follow-up
Panasonic Product Support, Manuals, Firmware, and Troubleshooting
For product help, start with Panasonic USA Support and select the category for your product. Panasonic’s support site includes documents and manuals, firmware downloads, support videos, product registration, warranty information, parts and accessories, service locator links, and product-category support pages.
Product setup and troubleshooting should follow the official manual and safety instructions for the exact model. Do not rely on public comments for electrical, repair, battery, appliance, microwave, TV mounting, camera, or installation instructions.
Panasonic Warranty and Repair Support
Panasonic’s warranty and repair page says registration is not required for warranty purposes, but customers should keep a receipt or bill of sale from the authorized Panasonic dealer where the product was purchased. Proof of original purchase date is required for warranty validation at an authorized Panasonic service center for repairable models.
Warranty periods and repair options vary by product. CustomerServiceNumbers.com does not decide warranty coverage, repair eligibility, replacement eligibility, defect status, service-center responsibility, or legal rights.
Shop Panasonic Orders, Returns, Refunds, and Shipping
If you purchased directly from Shop Panasonic USA, use the Shop Panasonic Support Hub, account order tracking, return policy, and shipping policy. Panasonic’s return policy may differ from warranty service, dealer purchases, marketplace purchases, or authorized-retailer purchases.
Keep your order confirmation, tracking number, shipping label, return authorization, product photos, and support messages until the issue is resolved.
Parts, Accessories, Batteries, and Replacement Items
For accessories, replacement parts, batteries, remotes, cords, filters, blades, chargers, adapters, handset compatibility, and other replacement items, use Panasonic’s parts and accessories route or the product-category support page. Confirm the model number and part number before ordering.
Use only compatible parts and accessories listed for your exact model. For batteries, chargers, electrical parts, appliance parts, microwave components, service repairs, or safety-sensitive replacements, follow official Panasonic instructions or use an authorized service provider.
LUMIX, Technics, Cameras, and Audio Products
LUMIX cameras, lenses, firmware, camera repairs, LUMIX Professional Services, Technics audio, headphones, and related accessories may have separate support routes from standard consumer appliances. Use the correct LUMIX or Technics product support page before submitting repair or warranty information.
Business Products, TOUGHBOOK, Professional AV, IAQ, and Industrial Support
Panasonic North America includes consumer, government, business, and industrial product lines. If your issue involves Panasonic Connect, TOUGHBOOK rugged laptops or tablets, professional AV, projectors, displays, industrial devices, indoor air quality, ventilation, HVAC, logistics, smart factory, restaurant technology, or business accounts, use the appropriate Panasonic business support route rather than the consumer product support page.
Product Safety, Recalls, Recycling, and Chemical Information
Panasonic products may involve electrical safety, batteries, lithium-ion batteries, microwave ovens, small appliances, audio equipment, cameras, TVs, business equipment, and other product-safety considerations. Use official Panasonic important notices, product manuals, service bulletins, recycling resources, chemical information, CPSC recall tools, and authorized service routes for safety-sensitive issues.
CustomerServiceNumbers.com does not provide appliance repair, electrical, battery, microwave, TV mounting, camera repair, product-safety, fire, injury, chemical, legal, insurance, or engineering advice. Contact Panasonic, an authorized service provider, CPSC, emergency services, or a qualified professional for safety-sensitive concerns.
Accessibility, Privacy, and Account Security
Panasonic customer-service records may include order history, account login details, warranty information, repair records, product registration, shipping addresses, payment details, and product serial numbers. Use official Panasonic privacy, accessibility, and account routes for sensitive requests.
If you receive a suspicious email, text, repair notice, order message, warranty offer, or payment request claiming to be from Panasonic, verify it through Panasonic.com, Shop Panasonic, the official support site, or your known authorized dealer before sharing information.
Fraud, Scam, and Safe Review Tips
When contacting Panasonic or leaving a public review, protect your private information. Do not post serial numbers, repair ticket numbers, order numbers, account screenshots, payment details, receipts, home addresses, phone numbers, emails, shipping labels, warranty documents, or photos that reveal private rooms or documents.
If your issue involves a fake Panasonic support number, fake warranty renewal, phishing email, fake refund, unauthorized seller, counterfeit part, marketplace listing, or payment request, use official Panasonic support, your payment provider, the retailer, or the appropriate reporting channel.
How to Escalate a Panasonic Complaint
If your Panasonic issue is not resolved after the first contact, keep your complaint organized and use the correct route for the product or purchase channel.
Identify whether the issue involves consumer product support, Shop Panasonic order support, warranty, repair, parts, LUMIX, Technics, business products, IAQ, Panasonic Connect, or corporate contact.
Start with Panasonic USA Support, choose the correct product category, and use chat, support ticket, documents, manuals, or repair resources.
For warranty or repair issues, gather the receipt, model number, serial number, authorized retailer, service center, and repair ticket details.
For Shop Panasonic orders, gather the order number, tracking information, return details, shipping issue, and support messages.
For business products, use Panasonic North America’s business-product contact routes rather than consumer support.
Save screenshots, emails, chat transcripts, ticket numbers, repair estimates, return labels, tracking numbers, photos, and written responses.
Ask for a support ticket number, written explanation, repair status, return authorization, warranty decision, replacement timeline, shipping update, or next step.
For safety, electrical, appliance, battery, fire, injury, product recall, legal, payment, insurance, or privacy issues, contact the appropriate official support route, agency, professional, or emergency service.
Panasonic Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently invites customers to share reviews about Panasonic customer service. Useful reviews may discuss product support, manuals, warranty claims, repair service, authorized service centers, parts, accessories, Shop Panasonic orders, returns, shipping, LUMIX support, Technics support, business-product routing, response times, and complaint outcomes.
Please keep your review focused on your customer-service experience. Do not include serial numbers, order numbers, repair ticket numbers, receipts, payment details, addresses, phone numbers, emails, shipping labels, tracking numbers, account screenshots, or photos that reveal private rooms or documents.
Frequently Asked Questions About Panasonic Customer Service
What is the best way to contact Panasonic customer service?
For U.S. product support, start with Panasonic USA Support, select your product category, and use the chat, ticket, manual, service locator, repair, or warranty route that matches your product.
Does Panasonic still use 1-800-211-7262?
Older listings show 1-800-211-7262, but Panasonic’s current U.S. support page emphasizes product-category support, chat, support tickets, manuals, service locator, warranty information, and repair resources. Verify any older phone number through Panasonic’s live support site before relying on it.
What are Panasonic support hours?
Panasonic’s current U.S. support page lists chat and phone support as weekdays, 9 a.m. to 5 p.m. EST. Manuals, troubleshooting, support videos, and service/repair resources are available online.
How do I open a Panasonic support ticket?
Use Panasonic’s support ticket form from the official support page. Include the product model number, serial number, purchase information, issue details, and photos if requested.
How do I get Panasonic warranty service?
Use Panasonic’s warranty and repair information page and authorized service locator. Keep your proof of purchase from the authorized Panasonic dealer because Panasonic says warranty validation requires purchase documentation.
Do I need to register a Panasonic product for warranty?
Panasonic says registration is not required for warranty purposes, but registration may provide access to account benefits. Keep your receipt or bill of sale from the authorized Panasonic dealer.
How do I find Panasonic parts and accessories?
Use Panasonic’s authorized parts and accessories route and confirm your product model number before ordering parts, batteries, remotes, cords, filters, blades, chargers, or accessories.
How do I return a Shop Panasonic order?
Use Shop Panasonic’s return policy and return process. Return eligibility, refund timing, exchange options, and store-credit rules depend on the purchase date and policy terms.
Where is Panasonic Corporation of North America located?
Panasonic Corporation of North America is associated with Two Riverfront Plaza, Newark, NJ 07102-5490.
How do I contact Panasonic outside the United States?
Use Panasonic’s international support links or select the correct country or region from Panasonic’s global site, because support routes vary by country.
CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with Panasonic, Panasonic Corporation of North America, Panasonic Holdings Corporation, Shop Panasonic USA, LUMIX, Technics, Panasonic Connect, any authorized dealer, any service center, any retailer, or any shipping carrier.
Share Your Experience With Panasonic
Have you contacted Panasonic about product support, warranty service, repair, parts, accessories, order tracking, returns, shipping, LUMIX cameras, Technics audio, microwaves, telephones, personal care products, home appliances, business products, or a complaint? Share your experience below to help other customers understand what to expect. Please do not include serial numbers, order numbers, repair tickets, receipts, payment details, addresses, phone numbers, emails, tracking numbers, shipping labels, account screenshots, or photos that reveal private rooms or documents in your public review.
Page Update Note
This Panasonic customer service page was updated on July 1, 2026, to verify current Panasonic USA support routing, chat and phone support hours, support ticket options, warranty and repair resources, product registration, parts and accessories, returns, shipping, business-product routing, corporate address context, and live CSN review status.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Panasonic, Panasonic Corporation of North America, Panasonic Holdings Corporation, Shop Panasonic USA, LUMIX, Technics, Panasonic Connect, any authorized dealer, service center, retailer, payment provider, shipping carrier, CPSC, or government agency. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For warranty coverage, repair eligibility, electrical issues, appliance repair, battery safety, microwave safety, TV mounting, product recalls, fire, injury, shipping disputes, payment disputes, privacy rights, legal questions, or safety-sensitive concerns, contact Panasonic, the retailer, an authorized service center, CPSC, emergency services, your bank, your card issuer, or a qualified professional through official channels.
Oberon customers commonly need help selecting an enclosure for a particular wireless access point, confirming ceiling or wall compatibility, locating an authorized distributor, checking an order, reporting freight damage, requesting replacement hardware, or starting a warranty claim. Oberon is now a wireless-infrastructure division of Chatsworth Products, so sales, technical support, warranties, and corporate matters use different contact routes.
Chatsworth does not currently publish separate hours beside the 1-877-867-2312 Oberon office number. The schedule above is the verified schedule for CPI technical support.
Oberon Company and Office Information
Oberon was acquired by Chatsworth Products in 2019 and is currently presented as Oberon Wireless, a Division of CPI.
Oberon Wireless, a Division of Chatsworth Products
1315 S. Allen Street, Suite 410
State College, PA 16801
The State College office handles Oberon-related business and sales activity. It is not an automatic product-return location, distributor warehouse, public showroom, or walk-in repair counter.
Chatsworth Products’ corporate headquarters is:
Chatsworth Products, Inc.
4175 Guardian Street
Simi Valley, CA 93063 1-818-735-6100
The Simi Valley number is a corporate-office contact. Product selection, installation, warranty, and order questions should begin with the appropriate sales, distributor, or technical-support route.
Best Oberon Support Route by Issue
Choosing an enclosure or mount: Call Oberon sales or CPI technical support.
Compatibility with a specific access point: Use the Oberon product finder or contact technical support with the full AP model.
Price quote or product availability: Contact an authorized distributor.
Order status: Contact the distributor or reseller shown on the purchase order.
Freight damage or missing cartons: Notify the seller and freight carrier immediately.
Installation question: Review the product instructions and call CPI technical support.
Defective product: Contact CPI support before shipping anything.
Ordinary return or purchase refund: Begin with the distributor that accepted payment.
Privacy concern: Use the CPI privacy contact process.
Corporate complaint: Document the distributor and support cases before escalating to Chatsworth Products.
Information to Gather Before Contacting Support
The complete Oberon product or part number
The wireless access-point manufacturer and model
The purchase date
The authorized distributor or reseller
The purchase-order or invoice number, provided privately
The installation environment
The ceiling, wall, pole, outdoor, or industrial application
The enclosure dimensions and required clearances
The weight of the installed equipment
Photographs of the product, packaging, and installation area
The installation-instruction revision being used
Any existing CPI case or RMA number
The replacement, compatibility answer, part, return, or other resolution requested
Do not publish purchase-order details, network credentials, access-point identifiers, security-system plans, restricted facility information, or private distributor pricing.
Oberon Products and Applications
Oberon products are designed to mount, conceal, protect, and secure wireless access points, antennas, small-cell equipment, radios, connectors, and related network infrastructure.
Current product families include:
Wi-Tile suspended-ceiling enclosures
In-Plane recessed mounts
H-Plane right-angle surface mounts
Hi-Bar surface-mounted enclosures
Hi-Point open-ceiling and surface mounts
Skybar environmental enclosures
NetPoint outdoor bollards
Retrofit doors, trims, covers, and accessories
Products are used in environments such as schools, hospitals, government buildings, offices, hotels, stores, transportation facilities, manufacturing plants, public spaces, and outdoor campuses.
Selecting the Correct Oberon Product
Do not select an enclosure from appearance or general dimensions alone. Confirm:
The exact wireless-device model
Whether antennas must remain exposed
The device’s operating-temperature range
Heat accumulation inside the enclosure
Ceiling-grid size and type
Plenum, infection-control, or fire-code requirements
Required locks and physical-security features
Indoor, outdoor, moisture, dust, and corrosion exposure
Cable entry, grounding, and conduit requirements
Maximum equipment weight
Service and future AP-replacement access
A product designed for indoor ceiling use should not be installed outdoors. A NEMA or environmental rating applies only when the product is installed according to its instructions and all required openings, seals, cables, and accessories are handled correctly.
Installation and Safety Guidance
Oberon enclosures and mounts may be installed above occupants, inside ceiling systems, on walls, outdoors, or in restricted facilities. Installation should be performed by personnel qualified for the building, electrical, low-voltage, structural, fire-code, and network requirements involved.
Before installation:
Read the instructions for the exact part number.
Confirm that the structure can support the complete installed load.
Use the specified support wires, anchors, fasteners, and grounding hardware.
Confirm required clearances and cable bend radius.
Do not block ventilation or exceed the equipment temperature rating.
Follow applicable building, electrical, fire, plenum, and accessibility rules.
Verify that doors, locks, and service panels open safely.
Stop work and contact technical support if the product does not fit the access point, ceiling grid, wall opening, conduit, mounting surface, or environmental conditions.
Buying Oberon Products
Chatsworth Products sells through authorized distributors, contractors, and resellers. Suggested prices shown online are generally for budgeting and may not be the final purchase price.
Contact a distributor for:
Formal quotes
Inventory and lead times
Purchase orders
Freight and taxes
Government or contract pricing
Order changes
Shipping updates
Ordinary returns and refunds
Contact CPI sales or technical support when help is needed identifying the correct part, confirming compatibility, interpreting specifications, or finding an authorized distributor.
Order Problems and Freight Damage
Inspect shipments promptly. Compare the cartons, packing list, product labels, and purchase order before installation.
For damage, shortages, or an incorrect item:
Photograph the unopened package and shipping label.
Photograph dents, punctures, crushed cartons, or missing components.
Record the carrier and delivery date.
Notify the distributor promptly.
Ask whether a carrier claim or replacement order is required.
Keep the packaging until the claim is resolved.
Do not install a damaged enclosure when the damage could affect structural strength, grounding, door operation, environmental protection, or equipment security.
Oberon Warranty Coverage
CPI’s current standard factory warranty covers Oberon-branded hardware against defects in materials and workmanship for three years from purchase.
The warranty does not generally cover:
Improper installation or operation
Misuse, abuse, or neglect
Unauthorized repair or modification
Normal wear or cosmetic damage that does not affect operation
Environmental exposure beyond published specifications
Natural disasters or other external forces
Improper storage before installation
Third-party equipment installed inside an Oberon product
The access point, antenna, radio, cable, power supply, and other third-party equipment retain their manufacturers’ separate warranties.
How to Start an Oberon Warranty Claim
Contact CPI technical support.
Provide the part number, purchase date, seller, and problem privately.
Submit photographs and installation details when requested.
Complete reasonable troubleshooting or inspection.
Wait for CPI to confirm whether the product or component is defective.
Obtain a Return Material Authorization before shipping anything.
Follow the supplied packaging and return instructions.
Retain the carrier receipt and tracking number.
If a covered defect is confirmed, CPI may supply a new or remanufactured replacement unit or component.
The defective product generally must be returned under the RMA within 30 days after the replacement is received. Failure to return it can result in an invoice for the replacement.
Return freight is normally the customer’s responsibility. CPI covers or reimburses reasonable return shipping when a covered defect is reported within 30 days after receipt of the original product.
Replacement and Extended Warranty Coverage
A replacement product or component is covered for the remaining original warranty period or 90 days from the replacement date, whichever is longer.
Optional extended warranty coverage may add two years to eligible non-electronic Oberon products, for total coverage of up to five years. Confirm eligibility, pricing, and purchase deadlines before relying on extended coverage.
Returns and Refunds
CPI does not publish a universal consumer return period for every Oberon purchase because products are generally sold through authorized distributors.
The distributor’s written policy controls ordinary returns involving:
An unwanted product
An ordering mistake
An incorrect quantity
Project cancellation
Unused surplus merchandise
Refund timing
Restocking charges
Return freight
A distributor return is different from a CPI warranty RMA. Do not send a product to State College or Simi Valley without written authorization and a confirmed destination.
Privacy and Account Security
Chatsworth Products collects contact and business information through accounts, quote requests, support forms, events, and distributor interactions. Privacy questions should use CPI’s official privacy process.
Protect passwords used for CPI resources and do not publicly disclose facility diagrams, access-point locations, network topology, security-system details, purchase orders, or employee contact records.
How to Escalate an Oberon Complaint
Identify whether the issue belongs to the distributor, carrier, installer, CPI sales team, or CPI technical support.
Contact the organization that accepted payment for order and refund issues.
Contact CPI technical support for compatibility, installation, and warranty concerns.
Request and retain a case or RMA number.
Save quotations, invoices, photographs, instructions, tracking, and correspondence.
State the exact replacement, technical answer, credit, or other resolution requested.
Request supervisor review when the documented issue remains unresolved.
Use Chatsworth Products’ corporate office only after normal sales, distributor, and support routes have been attempted.
Oberon Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Oberon reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.
Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about product quality, availability, technical support, installation assistance, warranties, distributors, or customer service.
CustomerServiceNumbers.com has helped consumers and business customers locate support information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Oberon, Chatsworth Products, an authorized distributor, installer, freight carrier, access-point manufacturer, or network-services provider.
Share Your Experience
Describe the Oberon product, approximate order date, distributor, installation or warranty issue, support route, requested resolution, response, and outcome.
Privacy warning: Do not publish network credentials, access-point identifiers, facility security plans, purchase-order numbers, private pricing, RMA numbers, payment details, employee contact information, or unredacted invoices and shipping labels.
Page Update Note
This page was updated on July 28, 2026. The update identified Oberon as a division of Chatsworth Products, verified the Oberon office number and Suite 410 address, added CPI technical-support contacts and hours, explained authorized-distributor purchasing, added current three-year warranty and RMA rules, distinguished the State College office from CPI headquarters, and removed unsupported review and competitor claims.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Oberon, Chatsworth Products, an authorized distributor, installer, freight carrier, access-point manufacturer, or network provider. CustomerServiceNumbers.com cannot select products, approve installations, access orders, issue refunds, authorize returns, replace hardware, approve warranty claims, or act on behalf of CPI.
Kurio makes kid-focused tablets, smart watches, and connected devices with parental controls, apps, educational features, and child-safety settings. If you need Kurio customer service for tablet setup, smart watch pairing, parental controls, manuals, warranty help, troubleshooting, reviews, or complaints, use the support options below.
Kurio Customer Service and Support Options
Kurio U.S. Support: Use the official Kurio support page for FAQs, manuals, troubleshooting, and device-specific help.
Kurio Contact Form: Use the official Kurio contact page for online inquiries.
Customer Service Phone Number: Kurio does not currently list a public U.S. customer-service phone number on its U.S. contact page.
Important Note: The international number appears in Kurio privacy/contact information and should not be treated as a guaranteed U.S. retail customer-service line.
Best Ways to Contact Kurio
The best Kurio support route depends on the product you own and whether the issue involves setup, parental controls, warranty, charging, apps, a smart watch, or a tablet.
Kurio tablet or smart watch troubleshooting: Start with the official Kurio support page and choose your device.
General question: Use the Kurio U.S. contact form.
Manuals or setup help: Use the device-specific support section for your Kurio model.
Warranty or purchase issue: Contact the retailer where the product was purchased and use Kurio support for product troubleshooting.
Battery, charging, or power issue: Gather the model, serial number, charger details, and photos before contacting support.
Privacy or child account question: Use the contact details listed in Kurio’s privacy policy.
Older listings may mention KD Interactive or a New York address for Kurio. Current Kurio U.S. website materials reference Kurio, JUMBO group, and CIDE Interactive in different support/legal contexts. Customers should use the official Kurio website and support pages for current product support rather than relying on older address listings.
Kurio Privacy Policy Contact: CIDE Interactive, 2 avenue Blaise Pascal, 38090 Vaulx-Milieu, France
Old Address Warning: The previously listed 1560 Broadway, Suite 1106, New York, NY address should be treated as outdated unless verified by a current official Kurio source.
Before You Contact Kurio Support
Having the right product information ready can help Kurio support identify the device, manual, warranty, or troubleshooting path.
The exact Kurio model name
The serial number, if available
The product color, size, and version
The purchase date and retailer
A copy of the receipt or order confirmation
Photos of the product label, charger, screen, error message, or damaged part
The device software version, if you can access it
A clear description of the issue and when it started
Common Reasons Customers Contact Kurio
Kurio tablet setup or first-time activation
Kurio Smart Watch or Kurio Watch pairing problems
Charging, battery life, power button, or startup problems
Parental controls, profiles, time limits, or child-safe settings
Wi-Fi setup, app access, downloads, or software updates
Forgotten password, PIN, or locked parental area
Missing manuals, reset instructions, or troubleshooting guides
Warranty questions or defective-product support
Retailer return, exchange, or replacement questions
Privacy, child account, or data-related questions
Kurio Tablet Support
For Kurio tablet problems, start by identifying the exact model. Kurio has sold multiple tablet versions, including Kurio Tab, Kurio Next, Kurio Tab Ultra, Kurio Smart 2-in-1 Pro, and other models. Manuals, reset steps, charger requirements, and software options may vary by model.
If the tablet will not turn on, check the charger, cable, charging port, and battery status. If the tablet is frozen, locked, or stuck on a startup screen, look for model-specific reset instructions before attempting a factory reset, because a reset may erase data, apps, child profiles, or settings.
Kurio Smart Watch Support
For Kurio Smart Watch, Kurio Watch Glow, Kurio Watch 2.0, or similar watch products, check whether the issue involves charging, pairing, Bluetooth, watch faces, app syncing, alarms, fitness features, screen problems, or account setup.
When contacting support, include the watch model, paired phone model, phone operating system, app name, app version, and screenshots of any pairing or sync errors.
Parental Controls and Child Safety Settings
Kurio products are designed around child-safe features, parental controls, filtered content, and family settings. If your issue involves parental controls, have the parent email, account details, child profile name, and device model ready before contacting support.
Do not share a child’s full name, birthdate, location, school, photos, or private account details in a public review or comment. For privacy or child account questions, use Kurio’s official contact options rather than posting sensitive information online.
Warranty, Returns, and Retailer Help
If your Kurio product is new and does not work, check the retailer’s return window first. The retailer may handle exchanges or refunds, while Kurio support may handle troubleshooting, manuals, warranty questions, or product-specific help.
Before requesting warranty help, keep the receipt, order number, product photos, serial number, and any support messages. Do not mail a device to any address unless Kurio or the retailer has confirmed the correct return process.
Kurio Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 Kurio reviews and complaints. If you have contacted Kurio support, you can leave a review below to help other parents and customers understand what to expect when asking about tablets, smart watches, parental controls, charging, battery life, updates, manuals, warranty, or returns.
Because there are no visible Kurio reviews yet on this page, CustomerServiceNumbers.com is not summarizing customer sentiment at this time. New reviews may help identify common praise, complaints, support delays, warranty concerns, setup problems, battery issues, or successful resolutions.
Safety and Privacy Tips
Do not post your child’s name, photos, birthdate, location, school, parent email, password, account PIN, serial number, order number, payment details, or private support messages in a public review or comment. Reviews and comments may be moderated for profanity, spam, and personally identifiable information.
If someone contacts you claiming to be from Kurio and asks for payment by gift card, cryptocurrency, wire transfer, remote computer access, login codes, or a suspicious link, verify the request through the official Kurio website or the retailer where you purchased the device.
CustomerServiceNumbers.com has been helping consumers find customer service contact information since 2004. We provide company contact details, support guidance, and a place for customers to share reviews, complaints, and service experiences.
Share Your Kurio Customer Service Experience
Have you contacted Kurio about a kids tablet, smart watch, parental control issue, charging problem, battery issue, software update, warranty claim, manual, reset, or return? Share your review below so other customers can learn from your experience.
Disclaimer
CustomerServiceNumbers.com is not affiliated with Kurio, CIDE Interactive, JUMBO group, KD Interactive, or any Kurio retailer. Contact information is provided for informational purposes and may change. Always verify product-specific support, warranty coverage, returns, child privacy information, and payment instructions through the official Kurio website or the retailer where the product was purchased before sharing private information or sending a product for service.
Google Nest customer service can help with thermostats, cameras, doorbells, speakers, displays, Wi-Fi systems, locks, smoke alarms, subscriptions, warranty claims and account problems. Google does not currently publish one universal Nest customer-service number, so the safest route is to select the exact product and issue through the official Google Home and Nest support system.
The Mountain View telephone number is a corporate switchboard, not ordinary Nest technical support. It cannot normally troubleshoot a thermostat, view a camera account, restore video, cancel a subscription or approve a warranty claim.
Former Nest Customer Service Number
The number 1-855-469-6378 has appeared historically as Nest support, but Google does not currently publish it on the official Google Home and Nest contact page. It should not be presented as the verified universal support number.
Using the official contact flow is safer because it:
Confirms the product and generation involved
Connects the request with a signed-in Google account when necessary
Displays currently available contact methods
Creates a support case connected with the issue
Reduces exposure to fake third-party support numbers
Best Google Nest Support Route by Issue
Thermostat setup, wiring or error code: Select Thermostats in Google Home and Nest Help.
Camera or doorbell offline: Select Cameras and Doorbells.
Missing camera video: Check the correct home, app and Google Home Premium subscription.
Nest Audio or Hub problem: Select Speakers and Displays.
Nest Wifi or Wifi Pro: Select Wi-Fi.
Nest Protect or Nest x Yale Lock: Select Locks and Alarms.
Google Home or Nest app problem: Select Apps and Account.
Google Home Premium charge: Select Subscriptions and Services.
Google Store order or return: Use Google Store Help and the original order account.
Hardware defect: Use the Nest Warranty Checker.
Purchase from another retailer: Contact the retailer for an ordinary return and Google for a qualifying hardware warranty.
Google Account recovery: Use the Google Account recovery process rather than general device support.
Smoke, carbon-monoxide or fire emergency: Leave the building and call emergency services rather than waiting for technical support.
HVAC emergency or unsafe temperature: Contact a qualified HVAC professional.
Information to Have Before Contacting Nest Support
Exact product name and generation
Device serial number
Google Account email associated with the home
Google Home app or Nest app
Phone model and operating-system version
Google Home or Nest app version
Error code or exact error message
Date the problem began
Router and internet-provider information
Whether the Wi-Fi name or password recently changed
Purchase date and retailer
Google Store order number when applicable
Photographs of thermostat wiring when relevant
Previous support case number
A concise explanation of the requested resolution
Do not publicly post a device serial number, Google Account email, Wi-Fi password, home address, door-entry code, subscription ID, payment details, verification code, backup code or camera image showing private areas.
How to Identify a Google Nest Product
The product generation can determine which app, warranty, setup method and support policy applies.
Look for:
Model name in the Google Home or Nest app
Model number on the product label
Serial number on the device or original packaging
Purchase receipt or Google Store order
Installation date
Original product manual
A Nest Learning Thermostat, Nest Thermostat E and current Nest Thermostat can require different troubleshooting steps. Camera, doorbell, speaker and Wi-Fi generations also differ.
Google Home App Versus Nest App
Google currently uses both the Google Home app and the older Nest app. The correct app depends on the product and generation.
Newer Google Nest devices: Normally set up and managed through the Google Home app.
Older cameras and doorbells: May have been originally set up in the Nest app and may be eligible for transfer to Google Home.
Nest Protect: May still require the Nest app unless the user is participating in an eligible Google Home public-preview experience.
Nest x Yale Lock: May use the Nest app and a Nest Connect.
Migrated Nest account: Uses Sign in with Google.
Non-migrated legacy Nest account: May still use the original Nest credentials.
Do not repeatedly remove, reset or transfer a device merely because it appears in a different app. Confirm the product’s supported migration process first.
Transfer a Camera From the Nest App to Google Home
Eligible older Nest cameras and doorbells can be transferred to the Google Home app.
Before transferring:
Confirm the device is eligible.
Confirm the correct Google Home structure.
Review which settings will transfer.
Understand where existing video history will remain.
Check the subscription connected with the home.
Review features that may differ between apps.
After transfer, new camera history is stored in Google Home. Older history remains in the original app until it expires. Certain features, notifications and saved clips may behave differently after a transfer.
A factory reset should usually be a later step because it erases settings and requires the device to be set up again.
Nest Thermostat Customer Service
Thermostat support can help with:
Installation and compatibility
Wiring errors
Power and battery warnings
Heating or cooling not starting
Incorrect temperature readings
Schedule and Eco settings
Wi-Fi and app connectivity
Sensor pairing
Warranty claims
Have a clear photograph of the original thermostat wiring and the current Nest wiring before moving any wires.
Nest Thermostat Does Not Turn On
A blank or unresponsive thermostat can indicate:
No HVAC power
A tripped breaker or service switch
A blown HVAC control fuse
A condensate safety switch
Incorrect wiring
Loose wires
An incompatible system
A damaged thermostat or base
Turn off HVAC power before removing the thermostat or touching wiring. Contact a qualified HVAC professional when the system contains high voltage, unfamiliar wiring, fuel-burning equipment or a suspected equipment defect.
Confirm the thermostat is in Heat, Cool or Heat-Cool mode.
Set a target clearly above or below the room temperature.
Check the breaker and HVAC service switch.
Review the thermostat error message.
Confirm whether the indoor fan or outdoor unit starts.
Check the air filter and visible condensate problems.
Compare current wiring with the installation photograph.
Contact an HVAC professional when the equipment itself is not operating safely.
Nest support can troubleshoot thermostat settings and hardware, but it cannot repair a furnace, heat pump, air conditioner, gas valve, refrigerant circuit, electrical panel or duct system.
First- and Second-Generation Nest Learning Thermostats
Cloud and app support for first- and second-generation Nest Learning Thermostats ended on October 25, 2025.
Affected thermostats:
No longer connect to the Nest or Google Home app
Cannot be controlled remotely
No longer provide app notifications
No longer receive software or security updates
No longer participate in cloud-based Home/Away functions
The thermostat can still be operated directly at the wall, and existing local schedules may continue working. A loss of app control on one of these generations is not necessarily a Wi-Fi failure.
Nest Aware second generation was renamed Google Home Premium on October 1, 2025. Some subscriptions purchased through third-party partners may still use the Nest Aware name.
Google Home Premium can provide eligible features such as:
Event video history
Continuous video history on qualifying plans and devices
Familiar-face detection
Intelligent alerts
Emergency calling in qualifying locations
Additional Google Home intelligence and automation features
Removing a camera, deleting the Google Home app, moving out of the property or turning off recording does not necessarily cancel billing.
Google Home Premium Refunds
For current Google Home Premium subscriptions, cancellation generally stops future renewal but does not provide a refund for the unused portion of the current billing period.
Different rules may apply to:
First-generation Nest Aware
Prepaid plans
Partner-managed subscriptions
Erroneous or duplicate charges
Rights provided by applicable law
Ask support to identify the plan generation, seller, billing period and refund rule before assuming that all Nest subscriptions are treated the same.
Subscription Purchased Through a Partner
Google may not be able to cancel, change or refund a subscription purchased from a partner such as an internet, security or telecommunications provider.
To identify the seller:
Open Google Store subscriptions.
Select the home and plan.
Look for “Subscription managed by” and the partner name.
Record the subscription ID.
Contact that partner about billing and cancellation.
Partner cancellation can permanently delete related video history, preferences and settings. Review the warning before proceeding.
Unknown Google Nest or Home Charge
An unfamiliar charge may involve:
Google Home Premium
Legacy Nest Aware
A partner-managed subscription
A Google Store hardware purchase
A family member’s purchase
A trial that converted to paid service
An unauthorized Google payment
Review Google Store and Google Play subscriptions.
Check the Google Payments activity.
Review each Home structure associated with the account.
Search email for a renewal notice or receipt.
Determine whether the charge is pending or completed.
Contact Google or the partner that processed the payment.
Contact the payment provider promptly if the completed charge remains unauthorized.
Nest Protect is no longer sold by Google, but existing devices remain supported. A second-generation Nest Protect must be replaced 10 years after its manufacture date.
Check:
Do not wait for Google customer service during an active smoke, fire or carbon-monoxide alarm.
Follow the household evacuation plan.
Leave the building immediately during an emergency alarm.
Move to fresh air for a carbon-monoxide emergency.
Call 911 or the local fire department from a safe location.
Do not reenter until emergency officials say it is safe.
Do not remove batteries, cover the alarm or silence an emergency without confirming that no hazard exists.
Nest Secure Support Has Ended
Cloud and app support for Nest Secure ended on April 8, 2024.
Nest Secure can no longer reliably provide:
Nest app control
Cloud connectivity
Remote status
Internet notifications
Software and security updates
Google recommends against relying on Nest Secure going forward. Customers using a Nest Guard as the Wi-Fi bridge for a Nest x Yale Lock may need a Nest Connect.
Works with Nest integrations stopped functioning on September 29, 2023. Customers should use Works with Google Home, Google Home automations or supported third-party integrations instead.
Before migrating or rebuilding automations:
Identify every connected thermostat, camera, lock and sensor.
Review which integrations remain supported.
Confirm that the Nest account has migrated to Google when required.
Recreate automations in Google Home.
Test safety-related and access-related routines carefully.
A product purchased from another retailer must normally be returned under that retailer’s policy. Do not mail a retailer purchase directly to Google without authorization.
Google Nest Warranty Claims
Warranty duration and coverage depend on the product, country, purchase date and seller. Use Google’s signed-in Warranty Checker rather than assuming every Nest device has the same warranty.
Have ready:
Device serial number
Proof of purchase
Retailer name
Purchase date
Error code
Photos or video showing the defect
Troubleshooting already completed
Shipping address
Do not dispose of the product, power cable, mounting base or accessories until Google confirms what must be returned.
Google Nest Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows no visible Google Nest reviews and a rating of 0 out of 5 based on 0 reviews.
Because no reviews have been submitted, this page does not establish positive or negative Nest customer-service trends.
Future reviews can help readers understand current experiences involving thermostats, cameras, doorbells, Google Home Premium, warranties, discontinued devices, account access, app migration and support response times.
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize support routes, warranty guidance, subscription information, product updates, safety warnings and consumer reviews.
We are not owned by Google, Alphabet, Google Nest, Google Home, Nest Labs, Google Store, an installation company, retailer, internet provider, utility company or government agency.
Share Your Google Nest Customer Service Experience
Have you contacted Google about a Nest thermostat, camera, doorbell, Protect alarm, speaker, display, Wi-Fi system, Google Home Premium charge, warranty claim or discontinued device? Leave a factual review below and explain the product generation, support route used, how long assistance took and whether the issue was resolved.
Comments are moderated. Do not include Google Account emails, device serial numbers, Wi-Fi names or passwords, home addresses, camera images showing private areas, door codes, payment details, verification codes, recovery codes, private telephone numbers or names of individual support employees.
Last Updated: July 13, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Google LLC, Alphabet Inc., Google Nest, Google Home, Nest Labs, Google Store, any installation company, retailer, internet provider, utility company or government agency. Google does not provide Nest customer support through this website.
Contact options, product compatibility, app requirements, subscription names, warranty coverage, return periods, security-update periods and discontinued-device policies can change. Review the official Google support page, product documentation, purchase receipt, subscription account and warranty decision for controlling information.
This page cannot access a Google Account, view camera footage, change a thermostat, cancel a subscription, restore video history, approve a warranty claim, replace a device, diagnose HVAC equipment, silence an emergency alarm or resolve a fire, carbon-monoxide or medical emergency.
RCA customers commonly need help with television setup, warranty coverage, a defective appliance, a missing remote, replacement parts, a retailer return, or identifying the company that supports a particular product. RCA is a licensed brand used by several manufacturers and distributors, so there is no single customer-service number, warranty, or return policy that applies to every RCA product.
How to Contact RCA Customer Service
Check the product label, model number, warranty card, manual, packaging, or purchase receipt before selecting a support route.
Current RCA Television Support Through Treasure Creek USA
This route applies to current RCA televisions manufactured and sold under the responsibility of Treasure Creek USA, including supported TC-series Android TV and Google TV models.
Curtis supports many RCA-branded televisions, projectors, home appliances, air-treatment products, smartphones, and related electronics. The model and warranty documents determine whether Curtis is responsible for a specific product.
Do not assume that a television number will support a tablet, universal remote, laptop, smart-home device, commercial radio, lighting product, or historical RCA appliance.
Who Owns RCA?
RCA is a trademark owned by Talisman Brands, Inc., doing business as Established. The company licenses the RCA name and logo to manufacturers and distributors.
Each licensee is responsible for the RCA-branded products it manufactures, sells, distributes, warrants, and supports. The RCA trademark owner is not automatically the correct contact for a broken television or appliance.
RCA Brand-Owner Address
Talisman Brands, Inc. d/b/a Established
1013 Centre Road, Suite 403-B
Wilmington, DE 19805
This is the registered address of the RCA brand owner. It is not a repair center, return warehouse, retail store, or general RCA product-support office.
RCA Licensee and Support Addresses
Curtis International
Curtis International Ltd.
7045 Beckett Drive, Unit 15
Mississauga, Ontario L5S 2A3
Canada
Curtis accepts authorized warranty correspondence at this address. Include the Curtis case-file number and follow the supplied instructions. Products or documents sent without authorization may be rejected.
Treasure Creek USA
Treasure Creek USA, Inc.
21303 Ferrero Parkway
City of Industry, CA 91789
This address is connected to current RCATV.com operations. Do not mail a television there without a return authorization or warranty instructions.
The former Curtis address at 315 Attwell Drive in Toronto should not be used as the current RCA customer-service address.
Information to Gather Before Contacting RCA Support
The exact product category
The complete model number
The serial number, provided privately
The purchase date and retailer
The original receipt
The name of the manufacturer or licensee shown in the warranty
The exact error or symptom
Photographs of the front and back of the product
Photographs or video showing the defect
The current software or smart-TV platform
Any prior support or warranty case number
The requested repair, replacement, refund, or other resolution
Do not publish complete serial numbers, passwords, Wi-Fi credentials, streaming logins, payment information, home addresses, or private warranty correspondence.
RCA Television Warranty Coverage
RCA warranty coverage depends on the television’s manufacturer and model.
Current Treasure Creek RCA televisions: Generally include a two-year limited manufacturer warranty for the original purchaser.
Curtis-supported RCA televisions: Many models use a one-year limited warranty, including accessories.
Older or differently licensed televisions: Follow the warranty card and responsible company printed with the product.
A warranty can exclude accidental damage, cracked screens, liquid damage, improper installation, power surges, misuse, commercial use, modifications, transportation damage, and unauthorized repairs.
Keep the original receipt. Product registration does not replace proof of purchase.
How to Start a Curtis RCA Warranty Claim
Call 1-800-968-9853, email support2@curtiscs.com, or submit the Curtis warranty form.
Provide the complete model and serial numbers privately.
Provide a copy of the receipt showing the purchase date and retailer.
Attach clear photographs of the front and back of the product.
Include a photograph or video showing the problem when possible.
Obtain and retain the Curtis case-file number.
Wait for the warranty team’s written instructions.
Curtis may choose to repair the product, replace the defective part, replace the unit, or issue a refund of the qualifying purchase price. Do not ship a television or appliance until Curtis authorizes the shipment.
Current RCA TV Warranty Claims
For a Treasure Creek RCA television, begin through support.rcatv.com or support@rcatv.com. The warranty currently covers qualifying defects in materials and workmanship for two years from the original purchase date.
The original purchaser may be responsible for shipping or transportation required to deliver the television for inspection. Ask for the written procedure and estimated charges before sending the product.
RCA Returns and Refunds
Products Purchased from a Retailer
Most RCA products are purchased from a retailer or marketplace. Ordinary returns, exchanges, delivery damage, missing accessories, duplicate charges, and purchase refunds should begin with the company that accepted payment.
A retailer return and a manufacturer warranty claim are different:
Retailer return: Controlled by the seller’s return period and merchandise-condition requirements.
Manufacturer warranty: Covers qualifying defects under the written product warranty.
Protection plan: Controlled by the separate company named on the service contract.
Direct Purchases from RCATV.com
Qualifying direct purchases can generally be returned within 30 days of delivery when they are new, unused, and complete with the original packaging, accessories, and manuals.
Customers must request a return authorization. Return-shipping costs may be deducted from the refund unless the television arrived defective or damaged. Opened or nondefective products may be subject to a restocking fee of at least 25%.
Report damaged or defective deliveries within seven days. Approved refunds are generally issued within 10 business days after the product is received and inspected.
Replacement Parts and Remote Controls
For Curtis-supported products, customers can submit the parts form, email support2@curtiscs.com, or call 1-800-968-9853.
Provide:
The complete model number
The serial number
The exact part required
A photograph of the original part or connector
The shipping address, provided privately
Universal remotes may provide basic power, volume, and input controls but may not support every menu, smart-TV, streaming, setup, or accessibility feature.
Basic RCA Television Troubleshooting
Television Will Not Turn On
Use the physical power button on the television.
Unplug the television for at least 30 seconds.
Connect it directly to a known-working wall outlet.
Remove the power strip during testing.
Check the cord for damage or overheating.
No Picture or No Signal
Confirm that the correct input is selected.
Check the cable box, streaming device, game console, or antenna.
Reconnect the HDMI cable.
Test another HDMI port or cable.
Open the television menu to determine whether the screen itself is working.
Smart-TV or App Problems
Restart the television and router.
Confirm that other devices can access the internet.
Install available system and application updates.
Contact the streaming service when only one application is failing.
Contact the internet provider when all connected devices are offline.
Streaming Charges and Third-Party Services
RCA television support cannot normally cancel or refund charges from Netflix, Roku, Google, Amazon, Hulu, an app store, or another subscription provider.
Review the payment description and contact the company that processed the subscription. Do not provide an RCA support representative with a streaming-service password.
Identify the exact product and responsible licensee.
Use the support number or email printed in the warranty or official product directory.
Provide the receipt, model, serial number, photographs, and issue privately.
Request and retain a case number.
Ask for the warranty or return decision in writing.
Reply through the existing case rather than opening several duplicate requests.
Contact the retailer when it controls the return, exchange, or delivery problem.
Contact the protection-plan company when a separate service contract applies.
Report unresolved safety hazards to the CPSC.
Keep the complaint factual. State the product, model, purchase date, seller, prior contacts, policy involved, and exact resolution requested.
RCA Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published RCA reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer verdict.
Until moderated reviews are submitted, this page should not claim that RCA customers commonly praise or complain about value, ease of use, television quality, appliances, warranties, repairs, refunds, parts, or customer service.
RCA is a licensed brand. Different manufacturers and distributors support different product categories and models.
Who owns the RCA brand?
Talisman Brands, Inc., doing business as Established, owns the RCA trademarks.
Does Curtis International own RCA?
No. Curtis is a licensee that manufactures, distributes, and supports many RCA-branded products.
What are Curtis RCA support hours?
Curtis currently lists general support from 8:00 a.m. to 12:00 a.m. Eastern Time, seven days a week.
What are current RCA TV support hours?
Treasure Creek’s RCA TV support is available Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time.
How long is an RCA television warranty?
It depends on the manufacturer. Current Treasure Creek models generally have a two-year warranty, while many Curtis-supported RCA televisions have a one-year warranty.
Can I return an RCA television to the manufacturer?
Begin with the retailer for an ordinary purchase return. Manufacturer returns require authorization under the applicable warranty or direct-sale return policy.
Where is RCA headquartered?
RCA is a licensed trademark rather than one consumer-electronics operating company. The brand owner, Curtis International, Treasure Creek USA, and other licensees have different addresses.
Can I mail a television to Curtis or Treasure Creek?
Do not mail a product until the responsible support company issues a case number, return authorization, and shipping instructions.
CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by Talisman Brands, Established, Curtis International, Treasure Creek USA, an RCA licensee, retailer, streaming provider, shipping company, or warranty administrator.
The purpose of the site is to help consumers identify the company responsible for a product, locate the correct support route, document complaints, and report customer-service outcomes.
Share Your Experience
Use the review section to describe:
The RCA product and general model family
The approximate purchase date and retailer
The manufacturer or licensee involved
The telephone, email, retailer, or warranty route used
Whether a case number was created
The repair, replacement, refund, or other resolution requested
The response received
Whether the issue was resolved
Privacy warning: Do not publish complete serial numbers, passwords, Wi-Fi credentials, streaming logins, payment information, home addresses, retailer order numbers, private support correspondence, or unredacted receipts and shipping labels.
Page Update Note
This page was updated on July 27, 2026. The update identified RCA as a licensed brand, added Talisman Brands and Established ownership information, separated Treasure Creek television support from Curtis International support, corrected telephone numbers, emails, hours, addresses, warranties, and return policies, added product-specific routing and safety guidance, and removed customer-review themes unsupported by visible CustomerServiceNumbers.com comments.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with RCA, Talisman Brands, Established, Curtis International, Treasure Creek USA, another RCA licensee, a retailer, repair provider, streaming service, or warranty administrator. CustomerServiceNumbers.com cannot diagnose products, access support records, issue return authorizations, approve warranties, order parts, process refunds, repair televisions, cancel subscriptions, administer recalls, or act on behalf of any RCA licensee.
Lively customers may need help with a Jitterbug phone, medical-alert device, recurring service charge, activation, cancellation, number transfer, return, warranty claim, missing refund, account login, Urgent Response service, or unresolved customer-service complaint.
Lively is the current name of the consumer phone and safety-service brand formerly known as GreatCall. It operates as part of Best Buy Health, but Lively accounts, service plans, billing, cancellations, and medical-alert support are handled separately from ordinary Best Buy store purchases.
Use the information below to reach the correct department, manage an account, return a device, cancel service, troubleshoot a phone or medical-alert product, and escalate an unresolved complaint.
Important: Lively’s ordinary customer-service department is not available 24 hours a day. Some subscribed health-and-safety services may operate around the clock, but regular billing, cancellation, return, activation, warranty, and account-support calls follow the hours listed above.
Contact Lively customer service at 1-800-733-6632 for Jitterbug phones, billing, cancellation, returns, and medical alert support.
Lively Customer Service Help by Issue
Cancel phone or medical-alert service: Call 1-800-733-6632 or sign in to My Account and complete the available cancellation form.
Return a device purchased directly from Lively: Call customer service for a return authorization number and shipping instructions.
Return a device purchased from a retailer: Follow the retailer’s return policy and separately call Lively to cancel the monthly service.
Activate a new retail device: Activate online or call 1-800-397-0588.
Transfer an existing telephone number: Contact Lively before canceling service with the previous carrier.
Billing or recurring-payment problem: Review the bill in My Account and call customer service with the account and transaction details.
Make a payment: Pay through My Account, use the automated telephone system, or mail payment to the address printed on the bill.
Phone is not working: Identify the Jitterbug model, record the error, charge the phone, restart it, and contact technical support.
Medical-alert device problem: Confirm that the device is powered, charged, and connected. Contact Lively promptly if the button, speaker, charging cradle, or cellular connection is not working.
Warranty claim: Call customer service for troubleshooting and a warranty authorization number.
Lost or stolen device: Contact Lively immediately to discuss suspending service, protecting the account, and replacement options.
Emergency: Call 911 directly when immediate police, fire, or ambulance assistance is needed.
Health or medical question: Use the appropriate healthcare professional or emergency service rather than relying on the public review section.
Are Lively Customer Service Representatives Available 24/7?
No. Lively currently lists ordinary customer-service hours as:
Weekdays: 7 a.m. to 10 p.m. Eastern time
Weekends: 9 a.m. to 7 p.m. Eastern time
The confusion often occurs because certain Lively plans include services with round-the-clock availability, such as Urgent Response. Those services are not the same as the customer-service department that handles bills, returns, cancellations, warranty claims, and account changes.
Do not press an emergency-response button merely to ask about a bill or cancellation. Use customer service for non-emergency account matters.
Lively Urgent Response and 911
Lively’s Urgent Response service can connect an eligible subscriber with a trained response agent who may contact family members, caregivers, emergency responders, or other assistance based on the situation and the subscriber’s Personal Emergency Profile.
Urgent Response is not a substitute for 911. For an immediate life-threatening emergency, call 911 directly when possible.
Lively’s current terms explain that Urgent Response depends on several conditions:
The device must be turned on.
The device must have sufficient battery power.
The device must have network access.
Service may be limited in remote, enclosed, underground, or low-signal areas.
Lively may not always be able to determine an exact location.
Connecting or conferencing a call to 911 may add time before the customer reaches emergency services.
Police, fire, ambulance, towing, or another third party controls its own response.
Test and charge the device according to Lively’s instructions. Report any emergency-button, speaker, microphone, battery, charging, or connection problem promptly.
Lively Fall Detection Limitations
Fall Detection is an optional feature on eligible devices and plans. It is designed to detect certain movements associated with a fall, but it cannot detect every fall and may sometimes activate when a fall did not occur.
If a fall occurs and the customer is able to press the help button, the customer should do so rather than relying only on automatic detection.
The device should be worn and positioned according to the instructions for the exact product. Wearing it incorrectly, failing to charge it, covering its microphone, or using an unsupported accessory may affect performance.
Do not use CustomerServiceNumbers.com to report an active emergency or request emergency dispatch.
How to Activate a Lively or Jitterbug Device
A Lively device must be activated and connected to an eligible service plan before all phone or safety features will work.
Previous carrier information when transferring a number
The IMEI is commonly printed on the device box or available in the phone settings. A medical-alert device’s serial number is generally printed on the device.
Privacy warning: Do not post an IMEI, SIM number, device serial number, account number, or activation information in a public review.
How to Transfer a Phone Number to Lively
Lively allows eligible customers to request transfer of an existing phone number from another provider.
Before starting the transfer:
Keep the previous wireless account active.
Confirm the account number with the previous carrier.
Obtain the transfer or port-out PIN when required.
Verify the account holder’s name and billing address.
Remove any number-transfer lock or port protection.
Make sure the number is eligible to transfer.
Do not cancel the previous carrier before Lively confirms that the transfer is complete. Canceling too early can make the number unavailable or interrupt service.
Call Lively Customer Service at 1-800-733-6632 for number-transfer assistance.
Lively Billing and Payment Help
Lively customers can review charges, payment history, plan information, talk and text usage, data usage, and automatic-payment settings through My Account.
Lively states that it does not need a customer’s date of birth or Social Security number merely to process a bill payment.
Be cautious if someone claiming to represent Lively or Best Buy:
Requests a Social Security number to accept a routine payment
Asks for gift cards, cryptocurrency, wire transfers, or cash
Requests remote access to a computer or phone
Asks for a verification code sent to the customer
Uses an unfamiliar email domain or telephone number
Threatens immediate service termination unless an unusual payment is made
Asks for a complete payment-card number in a public message
Use the telephone number printed on the bill or Lively’s official website. Contact the bank immediately if payment or account information was given to a suspicious third party.
How to Cancel Lively Service
Lively customers can cancel phone service, medical-alert service, or an entire account at any time.
Cancel by Phone
Call Lively Customer Service at 1-800-733-6632 and clearly request cancellation.
Cancel Through My Account
Sign in to My Account and complete the available cancellation form.
What Happens After Cancellation?
Cancellation normally becomes effective on the final day of the current billing cycle.
Lively does not normally issue a partial refund for the unused portion of that billing cycle.
The customer remains responsible for applicable charges and overages through the final bill.
Unused add-on minutes are not refundable and expire after the final bill.
Medical-alert and Urgent Response services stop after cancellation becomes effective.
The customer should keep the cancellation confirmation and final bill.
Ask the representative to confirm:
The service or feature being canceled
The cancellation effective date
The final billing date
Whether a device must be returned
Whether any balance remains due
Whether automatic payments have been stopped
The case or confirmation number
Removing One Lively Service Without Canceling Everything
A customer may be able to remove a particular feature or change plans while keeping basic telephone or device service active.
Call 1-800-733-6632 and specify exactly which service should be removed. This is important when an account includes several features, such as:
Phone service
Urgent Response
Fall Detection
Lively Link
Nurse On-Call
Care Advocate
A protection plan
Additional talk, text, or data features
Ask how removing a service affects the monthly price, emergency features, caregiver access, stored emergency information, and the device’s remaining functionality.
Deleting the App Does Not Cancel Lively
Deleting a Lively app, turning off a phone, removing a SIM, disconnecting a charging cradle, or no longer wearing a medical-alert device does not automatically cancel the monthly service.
Customers must use Lively’s formal cancellation process and retain confirmation.
Similarly, stopping an automatic payment without canceling the underlying service may result in a past-due balance rather than closing the account.
Canceling Service for a Family Member
Lively generally accepts account changes and cancellations from the customer or an authorized representative.
A family member or caregiver should be prepared to explain their authority to act on the account. Lively may require verification before discussing billing, emergency profiles, location information, health information, or account changes.
Do not publish legal documents, powers of attorney, death certificates, medical information, or identity documents in a public review. Submit sensitive documentation only through a secure route specifically provided by Lively.
Lively Return Policy
Lively publishes a 30-day return policy for eligible devices and services purchased directly from Lively.
Lively’s general Help Center describes a 30-day period after receiving an item, while its current customer agreements use 30 days from the purchase date. To protect eligibility, contact Lively as soon as possible and no later than 30 days from purchase.
Direct Purchases From Lively
Under Lively’s current customer agreements, an eligible direct-purchase return may include:
The device purchase price
Applicable taxes
The first month’s service charge when requirements are met
The activation fee, less the applicable activation restocking amount
Shipping charges are not refundable. Customers are responsible for return shipping unless Lively provides a different written instruction.
Lively’s current agreements state that refund processing can take up to 21 business days after the returned device or product is received.
Before reporting a missing refund:
Confirm that the return tracking shows delivery.
Keep the return authorization number.
Allow the stated processing period.
Check the original payment method.
Review the final Lively bill for retained service, usage, shipping, or restocking charges.
Call customer service if no refund confirmation is received.
Contact the bank if Lively confirms that the refund was issued but it has not posted.
Refunds are generally sent back to the party that paid and through the original payment method.
Lively Warranty Support
Lively currently provides a limited warranty for eligible products purchased from Lively or an authorized U.S. seller.
Device: One year
Eligible Original Rechargeable Battery: One year
Eligible Accessories: One year
Open-Box Product: Ninety days
Call 1-800-733-6632 for troubleshooting and a warranty authorization number.
Warranty Claims May Require
Proof of purchase
The device model
The serial number or IMEI
The purchase or delivery date
A description of the problem
Troubleshooting steps
Return of the original device
Lively may repair the product or replace it with a new, rebuilt, reconditioned, or comparable product.
If an advance replacement is sent and the original is not returned, or the problem is later found not to be covered, Lively may charge the account for the replacement.
Common Warranty Exclusions
The limited warranty may exclude damage involving:
Accidents or drops
Liquid or moisture
Misuse or neglect
Improper storage
Unauthorized software or repair
Unapproved chargers or accessories
Removed or unreadable serial numbers
Normal cosmetic wear
Cellular coverage or signal limitations
Products bought from an unauthorized seller
Products used or purchased outside the United States
Back up contacts, photographs, messages, and other important data before sending a phone for warranty service. Repair or replacement may erase the device.
Lively Protection Plan Claims
Lively offers an optional protection plan for eligible phones and medical-alert devices. The protection plan is separate from the standard manufacturer warranty and may have additional monthly charges, claim limits, replacement fees, exclusions, and enrollment requirements.
Before filing a claim, confirm:
Whether the protection plan is active
Which device is enrolled
Whether the problem is a warranty defect, accidental damage, loss, or theft
The applicable replacement fee
Whether the original device must be returned
Whether the replacement changes the plan or account
Call Lively Customer Service for current claim instructions.
Jitterbug Phone Troubleshooting
Current and older Lively customers may use different Jitterbug models. Menus, chargers, batteries, software, and instructions vary by model.
Before Calling Support
Charge the phone using the approved charger or cradle.
Confirm that the charging outlet works.
Restart the phone.
Record the exact error message.
Check whether airplane mode is enabled.
Check the signal-strength indicator.
Confirm that the service account is active and paid.
Identify whether the issue affects calls, texts, data, voicemail, contacts, or all functions.
Locate the model and IMEI.
Back up important information when possible.
Do not perform a factory reset unless Lively recommends it and the customer understands that personal information may be erased.
Lively Mobile and Medical-Alert Device Problems
Contact Lively promptly if a medical-alert device:
Will not power on
Will not charge
Does not connect to an agent
Has a damaged help button
Has weak or distorted audio
Reports a network problem
Activates unexpectedly
Fails a recommended test
Has a damaged lanyard, clip, wristband, charger, or cradle
Has been exposed to conditions outside its stated water-resistance rating
Until the problem is resolved, use another reliable method to reach emergency assistance and caregivers.
Do not assume a device is functioning merely because a light is visible. Follow the test instructions for the exact model.
Lively Mobile Plus 2019 Recall
A 2019 federal safety recall involved specific GreatCall Lively Mobile Plus model GCR4 devices manufactured during limited 2019 periods because the call button could fail when pressed.
The recall did not apply to every Lively or GreatCall product. Customers with an older device should compare:
Do not continue relying on a device that matches an active safety recall or has a nonworking emergency button.
Lively Coverage and Signal Complaints
Lively phones and medical-alert devices depend on cellular network coverage. A coverage map is an estimate and cannot guarantee service inside every building, elevator, garage, rural area, basement, or vehicle.
When reporting a coverage problem, provide:
The device model
The ZIP code
The street or general area without posting a private home address publicly
Whether the problem occurs indoors, outdoors, or both
The time and frequency of the problem
The displayed signal level
Whether calls, texts, data, and Urgent Response are all affected
Whether the problem occurs in multiple locations
Lively may troubleshoot the device, account, SIM, network settings, or local coverage. Lively cannot guarantee that every location will have adequate cellular service.
Lively My Account and Login Help
Lively My Account allows customers to perform tasks such as:
View and pay bills
Review payment history
Update payment information
Manage automatic and paperless billing
View talk, text, and data usage
Review services included in the plan
Update the login email
Manage an eligible Personal Emergency Profile
Request plan changes or cancellation when available
For login assistance, use the password-reset option or call 1-866-482-1424.
Do not share the account password, verification code, security answers, or complete billing information with someone who contacted you unexpectedly.
Personal Emergency Profile Updates
Eligible Lively customers can maintain a Personal Emergency Profile containing information that may help Urgent Response agents during an incident.
Depending on the service, the profile may include:
Emergency contacts
Caregiver information
General health or mobility information
Residence details
Preferred hospital or provider information
Access or pet information relevant to emergency assistance
Keep the profile current. Remove outdated contacts and update changes in location, health needs, residence access, or caregiver availability.
Privacy warning: Do not publish Personal Emergency Profile information, medical history, medication lists, alarm codes, door codes, or emergency-contact details in a public review.
Lively Link and Caregiver Access
Lively Link is designed to give authorized family members or caregivers access to eligible information associated with a subscriber’s Lively health-and-safety service.
Access and features depend on the subscriber’s device, plan, permissions, location availability, and account status.
For a Lively Link problem:
Confirm that the subscriber has an eligible active service.
Verify that the caregiver is using the correct email account.
Update the app.
Check notification and location permissions.
Confirm that the subscriber’s device is powered and connected.
Contact Lively without posting location or health information publicly.
The app should not be treated as guaranteed real-time tracking or a replacement for direct communication, emergency services, or professional supervision.
Lively Health Data and Privacy Requests
Lively maintains separate privacy information for personal data and consumer health data.
Deleting health information may affect the company’s ability to provide Urgent Response, Care Advocate, Nurse On-Call, or related services.
Customers with an eligible phone plan may need to change to a plan without certain health-and-safety services before requesting deletion. Customers using a medical-alert or other Urgent Response service may need to cancel that service first.
Canceling service, deleting an online account, and requesting deletion of health information are separate actions. Complete each applicable process and retain confirmation.
How to Escalate an Unresolved Lively Complaint
Identify the issue. Determine whether it involves billing, cancellation, activation, a phone, a medical-alert device, a return, a retailer, a warranty, a protection plan, or Urgent Response.
Keep documentation. Save bills, receipts, device information, tracking, return authorizations, emails, and call notes.
Request a case number. Record the representative’s name or identifier and the date and time.
State the requested resolution. Ask for cancellation, a billing correction, refund review, replacement, repair, plan change, or written explanation.
Ask for supervisory review. Explain why the first response did not resolve the documented concern.
Separate retailer and service issues. A retailer may control the hardware return, while Lively controls the monthly service.
Use the correct outside provider. Contact the bank for a payment dispute, 911 for an emergency, a healthcare professional for medical advice, or the retailer for a store transaction.
Use written correspondence when necessary. Send non-emergency correspondence to Lively’s current Reno mailing address.
Use parent-company information only after normal Lively support fails. Best Buy corporate support may not have direct access to Lively medical-alert, wireless, or health-service accounts.
Lively Corporate Address, Ownership and Parent Company
Brand: Lively, formerly GreatCall
Business Group: Best Buy Health
Parent Company: Best Buy Co., Inc.
Lively Products and Services Address: 9390 Gateway Drive, Suite 100, Reno, NV 89521
Best Buy Health U.S. Headquarters: 2 Seaport Lane, Boston, MA 02210
Best Buy Corporate Headquarters: 7601 Penn Avenue South, Richfield, MN 55423
The former GreatCall address at 10945 Vista Sorrento Parkway in San Diego should not be used as Lively’s primary current customer-contact address.
The Reno address is Lively’s currently published products-and-services mailing address. It is not necessarily a walk-in customer-service center, retail store, device-return warehouse, or payment-processing address.
Do not mail a device return without first obtaining a return authorization and the correct return address from Lively.
About Lively and Jitterbug
Lively is a Best Buy Health brand providing mobile phones, wireless plans, personal emergency-response devices, caregiver tools, and optional health-and-safety services designed primarily for older adults and caregivers.
The company was formerly known as GreatCall. Best Buy acquired GreatCall in 2018, and the consumer brand now operates as Lively from Best Buy Health.
Current and recent products may include:
Jitterbug smartphones
Jitterbug flip phones
Lively Mobile medical-alert devices
Bring-your-own-phone service options
Lively Link caregiver tools
Urgent Response
Fall Detection
Ask Lively
Lively Rides
Care Advocate
Nurse On-Call
Products, device models, prices, monthly plans, included features, network coverage, discounts, and service availability can change. Review the current plan and agreement before activation.
Lively Customer Service Reviews and Complaints
Lively currently has 0 customer reviews on this CustomerServiceNumbers.com listing and therefore does not yet have a meaningful customer rating or established review themes.
As reviews are submitted, customers and caregivers may choose to discuss experiences involving:
Jitterbug phone activation
Number transfers
Device ease of use
Coverage and call quality
Medical-alert device performance
Urgent Response interactions
Fall Detection
Monthly billing
Plan changes or cancellation
Returns and refunds
Warranty or protection-plan claims
Customer-service response times
Complaint resolution
These are possible review subjects, not claims about existing Lively reviews on this page.
Related Mobile, Medical Alert and Retail Customer Service Pages
Consumer Cellular Customer Service – Help with senior-friendly phones, wireless plans, activation, billing, number transfers, technical support, and cancellation.
Best Buy Customer Service – Support for Lively devices purchased from Best Buy, including store purchases, returns, receipts, and retail refunds.
Walmart Customer Service – Help with Jitterbug or Lively devices purchased through Walmart stores or Walmart.com.
Target Customer Service – Support for eligible Lively device purchases, returns, refunds, and order problems involving Target.
Amazon Customer Service – Assistance with Lively products ordered through Amazon, including delivery, seller, return, and refund issues.
Returning a Lively device to a retailer does not automatically cancel the associated Lively wireless or medical-alert service. Contact Lively separately at 1-800-733-6632 to cancel service and confirm the final billing date.
Lively Customer Service Frequently Asked Questions
What is the Lively customer-service phone number?
Call Lively Customer Service at 1-800-733-6632. Customers can also dial 611 from an active Lively Jitterbug phone.
What are Lively customer-service hours?
Lively lists customer-service hours as weekdays from 7 a.m. to 10 p.m. Eastern time and weekends from 9 a.m. to 7 p.m. Eastern time.
Is Lively customer service open 24 hours?
No. Ordinary customer service is not open 24 hours. Certain subscribed safety services, such as Urgent Response, may operate around the clock.
How do I cancel Lively?
Call 1-800-733-6632 or sign in to My Account and complete the cancellation form. Ask for the effective date and confirmation number.
Does Lively prorate the final monthly bill?
Lively’s current agreement states that cancellation normally takes effect at the end of the billing cycle and that partial monthly service charges are not refunded.
Does returning a Jitterbug phone cancel Lively service?
No. Returning the device to Best Buy, Walmart, Target, Amazon, or another retailer does not automatically cancel the Lively monthly service. Contact Lively separately.
What is Lively’s return period?
Lively publishes a 30-day return policy. Because current official pages use slightly different wording about whether the period begins at purchase or receipt, contact Lively immediately and within 30 days of purchase.
Does Lively refund shipping charges?
No. Lively’s current return terms state that shipping charges are not refundable.
How long can a Lively refund take?
Lively’s current agreements state that refund processing can take up to 21 business days after the returned device is received.
How long is the Lively device warranty?
The current standard limited warranty is one year for eligible devices, original rechargeable batteries, and accessories. Open-box products generally have a 90-day warranty.
What is the Lively activation number?
For retail device activation, call 1-800-397-0588 or use Lively’s online activation page.
Can I keep my telephone number when switching to Lively?
Eligible numbers can generally be transferred. Keep the previous service active until Lively confirms that the number transfer is complete.
Is Lively Urgent Response the same as 911?
No. Lively’s terms state that Urgent Response is not a substitute for 911. Call 911 directly for an immediate life-threatening emergency when possible.
Does Fall Detection identify every fall?
No. Automatic Fall Detection cannot identify every fall and may sometimes activate when no fall occurred. Press the help button when possible.
Who owns Lively?
Lively is part of Best Buy Health, which is owned by Best Buy Co., Inc.
Is GreatCall still in business?
The former GreatCall consumer phone and safety-service operation now uses the Lively name as part of Best Buy Health.
Where should I mail a Lively payment?
Use the payment address printed on the bill. Lively’s current agreement lists Lively, P.O. Box 660688, Dallas, Texas 75266-0688 for mailed payments.
Where should I mail a Lively device return?
Do not use the payment or general mailing address. Call Lively for a return authorization number and the correct device-return address.
Page Update Note
This Lively customer-service page was reviewed and updated on July 22, 2026. The update corrected customer-service hours and Lively’s mailing address, clarified Best Buy Health ownership, removed unsupported review claims, and added current information about activation, billing, payments, cancellation, returns, refunds, usage limits, warranties, medical-alert limitations, Urgent Response, Fall Detection, recalls, account access, privacy, retailer purchases, and complaint escalation.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004.
We independently organize official contact routes, account policies, device-support information, complaint steps, parent-company details, and the reviews currently submitted to each listing.
For Lively, this means distinguishing among Lively Customer Service, Best Buy Health, Best Buy stores, outside retailers, cellular networks, emergency responders, healthcare professionals, payment-card issuers, and warranty or protection-plan providers.
Reviews may be moderated for spam, profanity, medical information, account credentials, payment details, home addresses, emergency contacts, device identifiers, and other personally identifiable information while preserving the reviewer’s original meaning.
Share Your Lively Experience
Have you contacted Lively about a Jitterbug phone, medical-alert device, activation, number transfer, coverage, recurring charge, cancellation, return, refund, warranty, protection plan, Urgent Response, Fall Detection, caregiver account, or unresolved complaint?
Leave a rating and review below. Include the general device or service, support route used, response time, requested resolution, and whether the concern was resolved.
Privacy and safety warning: Do not post a complete Lively account number, IMEI, SIM number, device serial number, payment-card number, password, verification code, medical history, medication list, emergency-contact details, location history, home address, alarm code, or Personal Emergency Profile information.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Lively, GreatCall, Best Buy Health, Best Buy Co., Inc., Jitterbug, any wireless carrier, retailer, emergency-response provider, healthcare professional, payment processor, bank, warranty administrator, or government agency.
Lively and Best Buy do not provide customer support through this website. Contact Lively directly for account, billing, cancellation, activation, return, refund, device, warranty, safety-service, or privacy assistance.
This page does not provide medical advice, emergency dispatch, device monitoring, or safety guarantees. Call 911 or the applicable local emergency number for immediate emergency assistance.
Contact information, hours, device models, plans, prices, features, return terms, warranties, coverage, and service availability can change. Confirm important details directly with Lively before purchasing, activating, returning, or canceling a device or service.
Kobo customers commonly need help with an eReader that will not turn on, a missing eBook, an account login problem, an unwanted subscription charge, a damaged device, a return, or a warranty claim. Kobo’s current support system is primarily online through its Help Centre, Minerva virtual assistant, live chat when available, account tools, and issue-specific troubleshooting pages.
Before contacting support, identify whether the issue involves a Kobo eReader, an accessory, an eBook or audiobook purchase, Kobo Plus, a monthly audiobook subscription, a retailer purchase, a public-library loan, or a third-party protection plan. The responsible company and available remedy can differ.
Phone availability warning: Kobo has publicly listed 1-855-732-3662 for Canada and the United States, but the number is not prominently displayed throughout Kobo’s current Help Centre. Kobo now emphasizes online chat and self-service support. Calling hours and access to an agent may vary, so begin with the Help Centre when the telephone route is unavailable.
Kobo does not currently publish one general consumer-support email address for every account, device, subscription, order, and digital-content issue. Use the official Help Centre rather than email addresses found on forums or unofficial customer-service websites.
Best Kobo Support Route by Issue
eReader will not turn on or charge: Use Kobo’s battery, charging, frozen-screen, and device troubleshooting instructions.
Missing eBook or audiobook: Verify that you are signed in to the same Kobo account used for the purchase, then sync or repair the account.
Cannot sign in: Reset the password, verify the login method, and check whether the account was created through Google, Apple, Facebook, a retailer, or another partner.
Kobo Plus cancellation: Sign in to Kobo.com, open My Account, select My Subscriptions, and cancel the subscription.
Audiobook subscription cancellation: Open the same My Subscriptions section and select the audiobook subscription.
eBook or audiobook refund: Contact Kobo Customer Care through online chat to determine eligibility.
eReader or accessory return: Use Kobo Customer Care or the Kobo order-status portal to request a return authorization.
Warranty problem: Contact Kobo Customer Care and provide the device model, serial number, purchase date, seller, receipt, and problem description.
Extend protection-plan claim: File the claim with Extend rather than ordinary Kobo support.
Retailer purchase: Contact the retailer for returns and Kobo for manufacturer warranty or technical support.
Public-library book: Contact the library or Libby support when the issue concerns the loan, hold, library account, or title availability.
Does Kobo Have a Customer Service Phone Number?
Kobo has publicly listed 1-855-732-3662 for customers in Canada and the United States. The number also appears in older Kobo warranty documentation.
However, Kobo’s current Help Centre directs customers primarily to its virtual assistant and online chat. The phone number should not be presented as a guaranteed 24-hour support line, and Kobo does not consistently publish current calling hours.
Customers should be cautious of alternative Kobo telephone numbers displayed in search advertisements, forums, complaint websites, or pop-up messages. Verify the number through Kobo.com, Help.Kobo.com, official product documents, or Kobo’s verified social-media account before providing account or payment information.
Kobo eReader Technical Support
Kobo’s eReader support covers setup, Wi-Fi connections, syncing, charging, frozen screens, missing books, updates, factory resets, accessibility features, library borrowing, and other device problems.
Kobo eReader Will Not Turn On or Charge
Kobo recommends charging an unresponsive eReader for at least one hour before attempting to turn it on. A completely drained battery may take several minutes to show a charging response.
Try the following:
Connect the eReader to a working computer USB port or compatible charging source.
Use another USB cable if the device does not respond.
Allow the device to charge for at least one hour.
Press and hold the power button for approximately 15 seconds to force the device to turn off.
Release the button, then attempt to turn the eReader on normally.
Review the model-specific reset instructions if the screen remains frozen.
Do not open the eReader, puncture the battery, use a swollen battery, or continue charging a device that becomes unusually hot, emits an odor, leaks, or shows physical battery damage.
Kobo eReader Is Frozen or Unresponsive
A frozen screen does not always mean that the display is broken. E Ink screens can continue displaying an image when the device is turned off or the battery is depleted.
Charge the device, perform a forced shutdown, and restart it. If the problem continues, follow Kobo’s troubleshooting instructions for the exact model. A factory reset should generally be a later step because locally stored bookmarks, annotations, notebooks, settings, and unsynced information may be lost.
Kobo Wi-Fi and Sync Problems
When a Kobo eReader cannot connect or sync:
Confirm that Wi-Fi is enabled.
Restart the eReader and router.
Verify that the network password is correct.
Try another trusted network.
Check the date and time on the eReader.
Sync the device manually.
Install available software updates.
Use Kobo Desktop for setup when Wi-Fi setup is unsuccessful and the model supports it.
Do not post your Wi-Fi password, router login, IP address, Kobo password, or network-security details in a public complaint.
Missing Kobo Books or Audiobooks
A missing purchase is often associated with signing in to a different Kobo account than the one used for checkout. Customers may have separate accounts created through an email address, Google, Apple, Facebook, a bookstore, or another Kobo partner.
Before contacting support:
Review the email address shown on the Kobo purchase receipt.
Compare it with the account currently signed in on the eReader or app.
Open the Kobo purchase history.
Sync the eReader or Kobo Books app.
Check the account archive for removed items.
Use Kobo’s account-repair option when available.
A public-library book is not the same as a Kobo Store purchase. Library titles normally show a due date and Libby designation and may disappear after the loan expires.
Kobo Account Login and Password Help
Kobo accounts may be created using an email address or a linked sign-in service. A customer who originally used Google, Apple, Facebook, a bookstore account, or another partner may not be able to sign in by entering an unrelated Kobo password.
Resetting a Kobo Password
Use Kobo’s official password-reset process and enter the email address connected to the account. Check spam and junk folders if the reset email does not arrive.
Do not share a password-reset link or verification message with anyone claiming to be a Kobo representative. Kobo support should not need your full password.
Wrong Kobo Account
If purchases are missing, compare the account email with the address shown on past Kobo receipts. A small spelling difference or use of another sign-in method can result in a separate account.
Kobo Customer Care may be able to help identify which account was used, but account ownership and billing information may need to be verified privately through official support.
Lost or Stolen Kobo eReader
Contact Kobo Customer Care promptly if a device is lost or stolen. Kobo states that Customer Care may assist with removing billing information, deactivating the old account, and transferring eligible books and credits to another account.
Also change the Kobo password and review stored payment information. Do not publish the device serial number, account email, payment details, or police-report information in a public review.
Kobo Plus Customer Service and Cancellation
Kobo Plus is a recurring subscription that provides access to eligible eBooks, audiobooks, or both, depending on the selected plan and country.
Kobo Plus subscriptions purchased directly from Kobo can also be managed through supported Android or Windows Kobo applications. The Apple Kobo Books app may display subscription information but directs customers to Kobo.com to manage the plan.
After Kobo Plus access ends, books included through the subscription are no longer available unless they are purchased separately. Canceling Kobo Plus does not remove eBooks or audiobooks that the customer purchased individually.
Kobo Plus Trial Charges
A Kobo Plus trial converts to a paid recurring subscription unless it is canceled before the applicable trial ends. Trial availability and length can vary by location and customer eligibility.
Before disputing a subscription charge, review:
The date the trial began
The advertised trial length
The first billing date
The plan selected
The cancellation confirmation
The Kobo account associated with the payment method
Kobo Audiobook Subscription Cancellation
Kobo also offers a recurring audiobook subscription that may include monthly audiobook credits.
To cancel:
Sign in at Kobo.com.
Open My Account.
Select My Subscriptions.
Find the audiobook subscription.
Select Cancel subscription.
Confirm the cancellation.
Kobo advises customers to use remaining audiobook credits before canceling. Review the subscription page for the available credits, renewal date, monthly charge, and current status.
Canceling the audiobook subscription does not necessarily reverse a charge that has already been processed. Contact Customer Care through chat for billing or refund questions.
Kobo eBook and Audiobook Refunds
Kobo may allow refunds for certain eBook and audiobook purchases, but eligibility depends on the item and circumstances. Contact Kobo Customer Care through online chat as soon as possible.
Downloaded or opened eBooks are generally not eligible for a refund. Kobo may also remove Kobo Super Points earned from a refunded purchase, and points used for a purchase may not be returned when the content has already been downloaded or opened.
Information to Provide for a Digital Purchase Complaint
Book or audiobook title
Purchase date
Receipt number
Kobo account used
Whether the content was opened or downloaded
Whether the title was purchased accidentally
Whether the title is incomplete, incorrectly described, or technically unusable
The exact error message
The requested resolution
Do not publish the full receipt number, account email, payment method, gift-card number, or download information in a public review.
Google Play Purchases
If an eligible Kobo purchase was made through the Kobo Books app on Android and billed through Google Play, the refund process may be handled through Google. Review the receipt to determine which company processed the payment.
Purchases billed by Apple, Google, a retailer, or another partner may follow that company’s billing and refund process rather than Kobo’s direct-store process.
Kobo eReader and Accessory Returns
Customers who purchase a Kobo eReader or accessory directly from Kobo.com generally have 45 days from the purchase date to return it when dissatisfied.
Contact Kobo Customer Care or use the order-status portal to create a Return Merchandise Authorization request before shipping the product.
Important Direct-Store Return Terms
The return period is generally 45 days from the purchase date.
The customer is responsible for return delivery costs.
The original delivery charge is generally not refunded.
The device refund is issued to the original payment card after Kobo receives the return.
An RMA and return instructions may be required.
Do not mail an eReader to Kobo’s Toronto corporate address unless Kobo Customer Care specifically instructs you to do so. Returns may be processed through a separate warehouse or logistics provider.
Products Purchased From Another Retailer
If the eReader or accessory was purchased from Walmart, Amazon, Best Buy, Indigo, another bookstore, or another retailer, contact that seller for its return process.
The retailer handles returns under its own policy. Kobo may still handle manufacturer warranty and technical-support issues after the retailer’s return period expires.
Contacting Kobo does not automatically stop or extend the retailer’s return deadline.
Canceling a Kobo eReader Order
Eligible hardware and accessory orders placed through Kobo can generally be canceled through the order-status page within eight hours of purchase.
To cancel:
Open the Kobo eReader Store.
Select Order Status.
Enter the order number and email address.
Open the order details.
Select Cancel items when available.
Choose the item and cancellation reason.
Submit and confirm the cancellation.
Express orders are processed quickly and may not be cancelable through the self-service portal. Orders that have already entered warehouse processing or shipped may need to be returned instead.
Kobo eReader Warranty
Kobo eReaders generally include a one-year manufacturer warranty. Exact coverage, exclusions, claim procedures, and consumer-law rights depend on the country, model, purchase date, and warranty document supplied with the device.
Information Needed for a Warranty Claim
Kobo eReader model
Serial number
Purchase date
Retailer or Kobo order information
Receipt or proof of purchase
Description of the defect
Exact error message
Photographs of physical damage when relevant
Troubleshooting already attempted
Existing support case number
Warranty coverage generally addresses qualifying manufacturing defects. It may not cover accidental damage, cracked screens, liquid damage, loss, theft, cosmetic wear, unauthorized modification, or damage caused by improper use.
Review the warranty document for the country where the eReader was purchased. Kobo provides country-specific warranty documents through its user-guides and legal-information pages.
Extend Protection Plans for Kobo eReaders
Kobo offers optional Extend protection plans with eligible eReader purchases in the United States and Canada. Extend is a separate third-party protection-plan provider.
Depending on the plan, Extend may provide:
Accidental-damage coverage for eligible drops and spills
Mechanical or electrical breakdown coverage after the Kobo warranty expires
Power-surge protection
Extend plans have exclusions. Kobo’s support materials state that exclusions can include cosmetic damage that does not affect operation, loss or theft, certain battery problems, and damage caused by unauthorized third-party maintenance.
File an Extend claim through Extend using the email address or phone number used to buy the protected device. Do not send an Extend claim only to Kobo and assume that the third-party plan has been notified.
Repairing an Out-of-Warranty Kobo eReader
Kobo has partnered with iFixit to offer repair information and replacement parts for certain repairable eReader models. Availability depends on the device and region.
Before beginning a repair:
Confirm that the exact eReader model is supported.
Review whether the device remains under warranty.
Back up or sync important information when possible.
Read the complete repair instructions.
Use the correct replacement part and tools.
Understand that damage caused during an unauthorized repair may not be covered.
Battery replacement and opening an electronic device can create fire, electrical, and chemical hazards. Use a qualified repair provider when you are not comfortable performing the work.
Kobo Library and Libby Support
Compatible Kobo eReaders can access eligible public-library eBooks through Kobo’s integrated OverDrive or Libby features in supported countries.
The correct support route depends on the problem:
Library card, PIN, holds, checkout limits, fines, or title availability: Contact the local library.
Libby application or loan-account problem: Use Libby or OverDrive support.
Kobo eReader will not display or sync an eligible loan: Use Kobo technical support after confirming the library account and loan status.
Publisher or regional restrictions: Availability may depend on the library, publisher, country, and Kobo edition.
Library audiobooks are not supported on Kobo eReaders in the same way as eligible library eBooks. Confirm current compatibility before purchasing a device primarily for library use.
Kobo Phishing and Fake Support Warning
Kobo warns customers about phishing emails, fake invoices, malicious links, and messages designed to obtain passwords or payment information.
A fraudulent message may claim that:
You purchased a book you do not recognize.
Your Kobo account will be closed.
A refund is waiting.
Your eReader has a virus.
You must verify a credit card immediately.
You need to call an unofficial technical-support number.
You must install remote-access software.
Legitimate Kobo product links should lead to a website beginning with https://www.kobo.com or another official Kobo domain. Kobo advises customers not to click suspicious links or download unexpected attachments.
Never provide a Kobo password, one-time code, full payment-card number, online-banking password, gift-card number, cryptocurrency payment, or remote computer access to someone who contacts you unexpectedly.
How to Escalate a Kobo Complaint
Kobo does not publish a separate consumer-escalation telephone number. Begin with Customer Care through the Help Centre and document the case carefully.
Select the correct issue. Account access, hardware returns, digital refunds, subscriptions, warranty claims, and library books use different processes.
Complete basic troubleshooting. Record the steps and results.
Contact Customer Care through chat. Ask for a case or reference number.
Save the transcript. Retain emails, screenshots, receipts, order records, and shipping information.
State the requested resolution. Ask specifically for troubleshooting, a refund review, cancellation, replacement, warranty service, RMA, account correction, or missing-content restoration.
Ask for supervisor review. Request escalation when the first representative cannot resolve the matter.
Contact the responsible third party. This may be a retailer, public library, Apple, Google, Extend, iFixit, shipping carrier, or payment provider.
Use written corporate correspondence only when appropriate. Do not send a device return or warranty shipment to the Toronto business address without authorization.
Information to Include in a Kobo Complaint
Type of issue
Kobo account used
eReader model when relevant
Purchase date and seller
Order or receipt reference
Subscription name and billing date
Exact error message
Steps already attempted
Dates of chat, telephone, and email contacts
Kobo case or RMA number
The requested resolution
Provide sensitive information only through Kobo’s official private support tools. Do not place passwords, serial numbers, order numbers, billing details, receipts, library-card information, or account credentials in a public complaint.
Rakuten Kobo Corporate Office and Ownership
Rakuten Kobo Inc. operates Kobo’s eBook, audiobook, application, subscription, and eReader businesses. Kobo is part of Rakuten Group, which acquired the Canadian eReading company in 2012.
Company: Rakuten Kobo Inc.
Current Toronto business address: 150 John Street, 5th Floor, Toronto, Ontario M5V 3E3, Canada
The Toronto corporate office is not a retail return warehouse, public repair center, telephone support center, library help desk, or Extend claims office. Routine account, device, subscription, refund, return, and warranty matters should begin through Kobo Customer Care.
Kobo Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows Kobo with 0 out of 5 stars based on zero reviews.
No Kobo customer reviews have been submitted to this page. There are therefore no visible review dates, positive themes, complaint themes, response-time patterns, refund experiences, warranty outcomes, or support-resolution trends to summarize.
The absence of reviews does not indicate either positive or negative customer-service performance.
Kobo Customer Service Frequently Asked Questions
What is Kobo’s customer service phone number?
Kobo has publicly listed 1-855-732-3662 for Canada and the United States. Kobo’s current Help Centre emphasizes chat and does not consistently publish telephone hours, so availability may vary.
Does Kobo have live chat?
Yes. Visit the Kobo Help Centre and select Contact Us or Chat With Us. The Minerva virtual assistant may provide initial troubleshooting before routing an eligible issue to an English-language agent.
Does Kobo have a customer service email?
Kobo does not currently publish one general consumer-support email for every account, device, subscription, and purchase problem. Use the official Help Centre.
How do I cancel Kobo Plus?
Sign in to Kobo.com, select My Account, open My Subscriptions, choose the Kobo Plus plan, and confirm cancellation.
How do I cancel a Kobo audiobook subscription?
Open My Account and My Subscriptions on Kobo.com, locate the audiobook subscription, and select Cancel subscription. Kobo recommends using remaining audiobook credits before canceling.
Can I return a Kobo eReader?
An eReader purchased directly from Kobo.com can generally be returned within 45 days of purchase. Contact Kobo Customer Care or use the order-status portal to request an RMA. Retailer purchases follow the retailer’s policy.
Who pays return shipping for a Kobo eReader?
Kobo states that the customer is responsible for delivery costs when returning an eReader or accessory. Original delivery charges are generally deducted from the refund.
Can I return a Kobo eBook?
Some eBooks and audiobooks may qualify for a refund after review by Customer Care. Downloaded or opened eBooks are generally not eligible.
How long is the Kobo eReader warranty?
Kobo eReaders generally include a one-year manufacturer warranty. Review the country-specific warranty document for the complete terms and exclusions.
Does Kobo repair damaged eReaders?
Kobo handles eligible warranty claims and provides troubleshooting. For certain out-of-warranty models, Kobo has partnered with iFixit to provide repair guides and parts.
Why are my Kobo books missing?
You may be signed in to a different account from the one used for the purchase. Compare the account email with the receipt, check purchase history, sync the device, and inspect the account archive.
Who owns Kobo?
Rakuten Kobo Inc. is part of Rakuten Group. Rakuten fully acquired Kobo in 2012.
Where is Kobo headquartered?
Rakuten Kobo Inc. identifies its Toronto business address as 150 John Street, 5th Floor, Toronto, Ontario M5V 3E3, Canada.
Compare Kobo With Other Digital Reading Companies
Customers comparing eReaders, eBooks, audiobooks, subscriptions, digital libraries, and customer support may also find these CustomerServiceNumbers.com pages useful:
CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004.
We are an independent consumer-help website and are not owned or operated by Rakuten Kobo Inc., Rakuten Group, Extend, iFixit, Apple, Google, OverDrive, Libby, a public library, retailer, publisher, shipping carrier, or payment provider.
Our goal is to help readers identify the correct support route, distinguish Kobo from third-party companies, protect private information, prepare a useful complaint, and report whether their issue was resolved.
Share Your Kobo Customer Service Experience
Have you contacted Kobo about an eReader, missing book, account problem, Kobo Plus charge, audiobook subscription, digital refund, device return, warranty claim, damaged screen, charging problem, library book, or missing order?
Leave a review below and explain:
What type of Kobo product or service was involved
Whether the purchase was made from Kobo or another seller
Which official support route you used
Whether you reached a live agent
Whether Kobo provided a case or RMA number
How long the response took
Whether the problem was resolved
Privacy warning: Do not publish Kobo passwords, verification links, complete email addresses, payment-card details, bank information, gift-card numbers, order or receipt numbers, RMA numbers, support case numbers, eReader serial numbers, library-card information, shipping labels, home addresses, private chat transcripts, or screenshots containing sensitive information.
Page Update Note
This Kobo customer service page was updated on July 22, 2026, to prioritize Kobo’s current Help Centre and chat tools, clarify the status of the Canada and U.S. telephone number, remove an unsupported general email claim, update the Toronto corporate address, confirm Rakuten ownership, add eReader troubleshooting, subscription cancellation, digital refund, 45-day device return, warranty, Extend protection, iFixit repair, account-security, complaint-escalation, and privacy guidance, and confirm the live CustomerServiceNumbers.com review status.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Rakuten Kobo Inc., Rakuten Group, Extend, iFixit, Apple, Google, OverDrive, Libby, any public library, retailer, publisher, shipping carrier, payment provider, repair company, or warranty administrator.
This page is provided for informational, review, and complaint purposes only. CustomerServiceNumbers.com does not process Kobo purchases, subscriptions, cancellations, refunds, device returns, warranty claims, repairs, library loans, account changes, RMA requests, or protection-plan claims.
Telephone availability, chat hours, addresses, subscription terms, trial periods, return policies, warranty coverage, protection plans, repair options, digital-content eligibility, retailer policies, compatible devices, and support procedures can change. Confirm important details through Kobo’s official website, Help Centre, account portal, order documents, warranty, retailer, library, or third-party provider before taking action.
Need help with a Lorex camera, recorder, video doorbell, account, mobile app, order, return, warranty claim or cloud subscription? Lorex provides North American customer support by telephone, online product support, chat and dedicated sales-support channels.
Lorex customer-service information reviewed and updated in July 2026.
How to Contact Lorex Customer Service
Lorex Customer Service and Technical Support:1-888-425-6739
Technical-Support Hours: Monday–Friday, 10:00 a.m.–9:00 p.m. EST
Sales and Sales-Support Hours: Monday–Friday, 8:00 a.m.–8:00 p.m. EST; Saturday–Sunday, 9:00 a.m.–6:00 p.m. EST
After calling 1-888-425-6739, select a language and then choose the appropriate department:
Technical Support: Press 1
Sales or Sales Support: Press 2
New Product Sales: Select Sales
Existing Order or Return: Select Sales Support
Technical support, sales and order support may have different operating hours. Calling during the hours listed for the correct department can reduce unnecessary transfers.
Which Lorex Support Route Should You Use?
Camera, Recorder or App Technical Support
Call 1-888-425-6739 and select Technical Support, or search the Lorex support center using the exact model number.
Have the Lorex order number, purchase email address, delivery date, product model and requested resolution ready.
Pre-Purchase Sales Questions
Call the main number and select Sales, use Lorex chat or email sales@lorex.com.
Before placing an order, confirm:
Camera and recorder compatibility
Required cabling and power supplies
Maximum supported camera count
Hard-drive capacity
Mobile-app compatibility
Cloud-storage compatibility
Smart-home integration
Warranty period
Return restrictions
Whether professional installation is required
What to Have Ready Before Contacting Lorex
Product model number
Recorder, camera or accessory serial number
Purchase date and seller
Order number or receipt
Lorex account email address
Name of the Lorex app being used
Phone or tablet model
Operating-system version
Recorder or camera firmware version
Exact error message
Date and time the problem began
Previous Lorex support case number
A concise description of the requested resolution
Provide passwords, device QR codes, verification codes, serial numbers and footage only through an authorized Lorex support channel. Do not publish them in a customer review.
Which Lorex App Should I Use?
Lorex products do not all use the same mobile application. Using the wrong app can prevent device setup, login or remote viewing.
Lorex Connect: Lorex’s newer app ecosystem for current compatible security cameras and systems
Lorex Classic: Formerly called the Lorex App and used with select legacy and Fusion systems
Lorex Pro: Intended for professional-grade and commercial Lorex systems
Check the product packaging, manual, support page or compatibility chart before downloading an app. Search using the exact recorder or camera model rather than assuming every Lorex product works with Lorex Connect.
Do not delete an older app or remove a device until you confirm which application supports the system and that the account can be recovered.
Lorex Camera Is Offline or Will Not Connect
Try these basic steps before contacting technical support:
Confirm that the camera, recorder and network equipment have power.
Check cables, connectors, power adapters and network ports.
Verify that the internet connection is working.
Restart the camera or recorder using the product’s documented procedure.
Restart the router when appropriate.
Open the correct Lorex app and check whether an update is available.
Search Lorex support using the exact model number.
Check for compatible firmware updates.
Record any status-light pattern or error message.
Contact Lorex if the device remains offline.
Avoid performing an undocumented factory reset until you have saved important settings, footage and account information. A reset can remove network settings or require the device to be added again.
Lorex Recorder Is Not Recording or Playing Video
A recording problem can involve the hard drive, recording schedule, camera connection, storage settings, firmware, display resolution or application.
Before contacting support:
Confirm the correct date, time and time zone.
Check whether continuous, motion or event recording is enabled.
Review the recorder’s hard-drive status.
Verify that cameras display live video.
Check whether the problem affects one camera or the entire system.
Test playback directly from the recorder when possible.
Search the Lorex support page for the recorder model.
Back up important recordings before formatting or replacing a hard drive.
Lorex’s warranty does not cover lost footage or data-recovery costs. Save important recordings before shipping, resetting, formatting or replacing equipment.
Lorex Password and Account-Recovery Help
Lorex account passwords, camera passwords and recorder passwords may use different reset procedures.
Use the official Lorex password-reset page and choose the option that matches the product:
Lorex website account
Lorex Connect account
Lorex Classic account
Standalone Wi-Fi camera
NVR or DVR recorder
Verification codes may be sent to the email address associated with the account. Check spam or junk folders before requesting multiple codes.
Never give an unsolicited caller your Lorex password, one-time verification code or remote access to your phone, computer, recorder or router.
Lorex Returns and 30-Day Money-Back Guarantee
Eligible products purchased directly from Lorex.com can generally be returned within 30 days after delivery.
Important conditions include:
The product should be returned in its original packaging.
The product must not be damaged or abused during testing.
The customer is generally responsible for return shipping.
Original shipping charges are not refundable.
Eligible returns completed within 30 days do not normally have a restocking fee.
Factory Certified products are identified as final sale.
Some clearance or specially identified products may have different terms.
The Lorex money-back guarantee applies to eligible purchases made directly through Lorex. Products purchased from Costco, Amazon, Best Buy, another retailer or a marketplace seller are generally subject to that seller’s return policy.
How to Start a Lorex Return
Open the Lorex return portal.
Enter the order number and purchase email address.
Select the product and return reason.
Upload requested information or photographs.
Review and accept the applicable return terms.
Obtain the return merchandise authorization.
Package the equipment securely.
Use the provided return instructions and retain tracking information.
Do not mail a return to Lorex’s head office without first obtaining the correct return authorization and destination.
Lorex Warranty Claims
Lorex products generally include a one-year limited hardware warranty from the documented purchase date. The warranty is normally limited to the original purchaser and products purchased directly from Lorex or an authorized reseller.
Lorex may choose to repair a defective product, replace its parts or provide a new or refurbished replacement of the same, similar or materially equivalent model.
Warranty Period Exceptions
Standard Lorex hardware: Generally one year
PTZ camera moving parts: Generally six months
Many accessories and consumables: Generally 90 days
Special products: The product page or packaging may specify a different warranty period
Extended plans: Separate protection may be available through Extend
The limited hardware warranty does not generally cover software, mobile applications, cloud services, data loss, installation labor, removal costs or damage caused by misuse, unauthorized repair, improper installation, electrical problems, water, excessive heat, accidents or incompatible accessories.
How to Submit a Lorex Warranty Claim
Register the product when required.
Locate the dated receipt or invoice.
Contact Lorex technical support.
Complete the requested troubleshooting.
Obtain a return authorization before shipping equipment.
Back up important footage and settings.
Package the product securely.
Retain the tracking number and support case.
The customer may be responsible for shipping the product to Lorex. Lorex states that it covers shipment of an approved replacement back to the customer.
Out-of-warranty technical diagnosis may still be available, but free product replacement is not included after warranty expiration. Repair inspection and shipping costs can apply.
How to Cancel a Lorex Cloud Subscription
Lorex Cloud subscriptions automatically renew unless canceled at least 24 hours before the end of the current subscription period.
The correct cancellation route depends on where the subscription was purchased.
Apple App Store
Open the iPhone or iPad Settings app.
Tap your name.
Select Subscriptions.
Select the Lorex subscription.
Follow the cancellation instructions.
Apple handles refund requests for subscriptions processed through the Apple App Store.
Google Play
Open Google Play.
Tap the profile icon.
Select Payments & subscriptions.
Select Subscriptions.
Select Lorex and follow the cancellation instructions.
Google Play handles refund requests for subscriptions processed through Google Play.
Direct Lorex Cloud Subscription
Sign in at cloud.lorex.com and manage or cancel the plan through the Lorex Cloud portal.
Important: Returning, disconnecting, removing or replacing a Lorex camera does not automatically cancel its associated cloud subscription.
After cancellation, access generally continues through the end of the paid period. Download important cloud recordings before the subscription expires because access to stored cloud content can end when the paid term concludes.
Unexpected Lorex Charge
An unfamiliar Lorex charge may be connected with:
A camera or recorder purchase
An accessory or replacement order
A Lorex Cloud monthly or annual renewal
An Apple App Store subscription
A Google Play subscription
An Extend protection plan
A purchase made by another household or business user
Review the Lorex order history, Lorex Cloud portal, Apple subscriptions, Google Play subscriptions and email receipts. Contact Lorex or the applicable app store after identifying who processed the charge.
Security-camera accounts can contain live video, recorded footage, household activity, business operations, visitor information and device-location details.
Protect the account by:
Using a unique password not used on another website
Enabling two-factor or two-step verification when available
Keeping account recovery information current
Removing former household members, employees and contractors
Limiting shared-user permissions
Keeping Lorex apps and firmware updated
Reviewing unknown login or sharing activity
Changing passwords after suspected unauthorized access
Protecting device QR codes and serial numbers
Lorex Connect account settings may allow users to update profile details, change passwords, manage shared users, export account information and delete the account. Deleting an account can permanently remove access, so save needed recordings and resolve support issues first.
Do not publish camera footage, exact camera locations, passwords, verification codes, serial numbers, device QR codes, account email addresses or private household information in a public review.
Lorex Product Recalls and Safety Notices
The U.S. Consumer Product Safety Commission has published recalls involving certain older Lorex video-monitor and baby-monitor models because their batteries could overheat, swell and pose a burn hazard.
2018 Lorex Video Monitor Recall
The 2018 recall covered specified serial-number ranges for these models:
LW2751
LW2752
LW2962H
2016 Lorex Baby Monitor Recall
The 2016 recall covered these Care ‘N’ Share video baby-monitor models:
WL3520
WL4320
WL3401
These recalls do not apply to every Lorex product. Check the exact model and serial number against the official CPSC notice. Stop using an affected monitor and follow the current remedy instructions if the product matches a recalled model.
Lorex was formerly owned by Dahua Technology. Dahua announced the sale of Lorex to Taiwan-based Skywatch in 2022. Lorex’s current consumer website does not prominently identify a separate parent company, and subsequent corporate-control filings indicate that its ownership structure should not be oversimplified.
The customer-service number is not identified as a separate corporate switchboard. Begin with technical support, sales support, privacy or the appropriate online portal before sending correspondence to the Markham office.
Lorex Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 published Lorex reviews and a rating of 0 out of 5 stars.
Because no reviews are currently published on this CSN page, there is not enough information to identify a reliable positive or negative Lorex customer-service trend.
Customers may use the review section below to describe firsthand experiences involving:
Technical-support calls
Camera or recorder setup
Offline equipment
Mobile-app problems
Password resets
Missing recordings
Returns and refunds
Warranty replacements
Cloud subscription billing
Order delivery
Privacy or account-security concerns
Privacy warning: Do not post camera footage, exact camera locations, passwords, verification codes, device QR codes, serial numbers, order numbers, payment information, account email addresses or other sensitive security information.
Frequently Asked Questions
What is the Lorex customer-service phone number?
Lorex’s primary North American customer-service and technical-support number is 1-888-425-6739.
What are Lorex’s technical-support hours?
Lorex currently publishes technical-support hours of Monday through Friday, 10:00 a.m.–9:00 p.m. EST.
Does Lorex have weekend support?
Lorex publishes weekend hours for Sales and Sales Support of Saturday and Sunday, 9:00 a.m.–6:00 p.m. EST. Its current contact page does not list weekend technical-support hours.
How do I return a Lorex product?
For an eligible direct Lorex purchase, use the Lorex return portal with the order number and purchase email address. Retail purchases generally follow the retailer’s return process.
How long is the Lorex warranty?
The standard limited hardware warranty is generally one year from the documented purchase date. Some components and products have shorter, longer or different coverage.
Does Lorex pay return shipping?
For an ordinary 30-day direct-purchase return, the customer is generally responsible for return shipping. For a warranty claim, the customer may be responsible for shipping the product to Lorex, while Lorex states that it pays to ship an approved replacement back.
Which Lorex app should I use?
It depends on the product. Lorex Connect supports newer compatible products, Lorex Classic supports select legacy and Fusion systems, and Lorex Pro is intended for professional systems. Check the model before downloading an app.
How do I cancel Lorex Cloud?
Cancel through Apple Subscriptions, Google Play Subscriptions or the Lorex Cloud portal, depending on where the subscription was purchased. Cancel at least 24 hours before renewal.
Does returning a Lorex camera cancel the cloud subscription?
No. Lorex states that returning a device does not automatically cancel its associated cloud subscription.
How do I report a Lorex privacy concern?
Email privacy@lorex.com. Do not send private footage or account credentials unless Lorex requests them through a secure official process.
Are Lorex cameras recalled?
CPSC has issued recalls for specified older Lorex video-monitor and baby-monitor models. The recalls do not apply to every Lorex camera. Check the exact model and serial number.
Where is Lorex headquartered?
Lorex identifies its head office at 250 Royal Crest Court, Markham, Ontario L3R 3S1, Canada.
CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004.
This page distinguishes Lorex technical support from sales, order support, retailers, installers, app stores, cloud billing providers, warranty administrators, emergency services and corporate correspondence.
CustomerServiceNumbers.com is independent and is not owned by or affiliated with Lorex Technology Inc., Lorex Corporation, Skywatch, Extend, Apple, Google, Amazon or any Lorex retailer or installer.
Share Your Lorex Customer Service Experience
Have you contacted Lorex about a camera, recorder, app, password, order, return, warranty claim, cloud subscription or privacy problem? Share your firsthand experience below to help other customers understand what happened and whether the issue was resolved.
Describe the support route used, product type, general problem, response time and outcome. Do not disclose private footage, credentials, device information or payment details.
Page Update Note
This Lorex customer-service page was updated in July 2026 to verify the primary North American phone number; correct technical-support, sales and sales-support hours; add telephone-menu guidance, sales and order-support emails, current support and return portals, password and compatibility help, Lorex Connect, Lorex Classic and Lorex Pro information, 30-day return guidance, warranty terms and exceptions, cloud-subscription cancellation instructions, account-security and privacy guidance, older model-specific CPSC recall information, current Markham head-office details, qualified ownership information, and the current zero-review CSN status.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Lorex Technology Inc., Lorex Corporation, Skywatch, Lorex retailers, installers, app stores, cloud providers, warranty companies or emergency services.
Telephone numbers, hours, email addresses, product compatibility, apps, warranty terms, return policies, subscriptions, recalls, ownership and corporate information can change. Verify important information through Lorex, the applicable retailer, app store, payment provider or government recall notice.
