Category: Fast Food Customer Service Information – Reviews And Complaints

Access essential contact information for leading fast food chains, including popular names like Subway, and Burger King. Find customer service phone numbers, addresses, chat links, email addresses, and websites. Additionally, explore reviews, ratings, feedback, and complaints about the customer service performance of these and other fast food restaurants.

  • Bojangles Customer Service, Refunds, Complaints and Reviews

    Bojangles customer service issues often involve drive-thru orders, missing chicken or biscuits, incorrect sides, app offers, online order refunds, delivery problems, catering, gift cards, eGifts, food quality, nutrition questions, and follow-up with a specific restaurant. Because many Bojangles restaurants may be company-operated or franchise-operated, the best support route usually depends on the location, order type, and whether the order was placed in person, online, through the app, or through a delivery platform.

    Start Here: Best Bojangles Support Path

    For the fastest help, choose the route that matches your issue before submitting a general complaint.

    • Restaurant visit complaint: Use the official Guest Experience Survey and include the restaurant location, date, time, receipt, and what happened.
    • Online or app order refund: Use the official Bojangles Online Order Refund Request form.
    • Missing, wrong, cold, or poor-quality food: Contact the restaurant involved first, then submit feedback through Bojangles if the issue is not resolved.
    • Delivery issue: Check whether the order was placed directly through Bojangles or through a third-party delivery app. Third-party delivery refunds may need to be handled by the delivery provider.
    • App offer or account issue: Use Bojangles app/contact support and include the account email or phone number tied to the app.
    • Gift card or eGift issue: Use the Bojangles gift card balance page, eGift provider support, or the official contact route.
    • Food safety, nutrition, or allergen concern: Review the official nutrition information and contact the restaurant or Bojangles promptly if the concern is serious.

    How to Contact Bojangles Customer Service

    Bojangles currently highlights online guest feedback and refund routes on its official Contact Us page. The prior CSN listing included a customer support phone number, but the current official Contact Us page is more focused on forms for guest experience feedback and online order refund requests.

    If you are mailing formal documents, legal notices, HR paperwork, franchise documents, or written complaints, verify the current mailing address with Bojangles before sending private information. Older pages may still show the Southern Pine Boulevard address, while Bojangles has announced and opened its newer Support Center on Forest Point Circle.

    Bojangles Customer Service Phone Number

    The previous CSN listing included 1-800-366-9921 as a Bojangles customer support number. Because Bojangles’ current official Contact Us page emphasizes the Guest Experience Survey and Online Order Refund Request, use the official online routes first if you need written documentation or if the phone line is unavailable.

    For restaurant-specific complaints, a local manager, guest survey, refund form, or franchise operator may be more effective than a general phone call. Be ready with the restaurant address, visit date, receipt, order number, and requested resolution.

    Information To Have Ready Before Contacting Bojangles

    Before submitting a Bojangles complaint or refund request, gather the details that help the company identify the order, restaurant, app account, or payment issue.

    • Restaurant address, city, and state
    • Date and approximate time of your visit, drive-thru order, pickup, delivery, or online order
    • Receipt, order number, app order confirmation, or refund request information
    • Items ordered and what was missing, incorrect, cold, unavailable, or unsatisfactory
    • Photos of the food, receipt, packaging, or app error if relevant
    • Bojangles app account email or phone number, shared only through official support
    • Delivery provider name if a third-party delivery app was used
    • Offer, coupon, reward, eGift, or gift card details
    • Payment amount and date, with private card information hidden
    • The resolution you want, such as refund, replacement meal, app credit, gift card correction, apology, restaurant follow-up, or written response

    Bojangles App, Online Ordering, and Offers

    The Bojangles app is used for ordering ahead, delivery, exclusive offers, app-only menu items, and account-based promotions. If your issue involves the app, include screenshots of the error message, account email or phone number, restaurant selected, order number, offer shown, payment date, and whether the order was for pickup or delivery.

    Common app and online ordering complaints may include duplicate charges, wrong pickup location, missing offers, app-only menu item problems, unavailable items after payment, refund delays, account login problems, or trouble redeeming an offer at checkout. Do not post account screenshots or verification codes in a public review.

    Bojangles Online Order Refunds

    Bojangles provides an online refund form for online order refund requests. Use that form when the issue involves an app or online order, especially if the restaurant could not resolve the problem directly. Be specific about the item, order number, restaurant location, payment date, and what went wrong.

    If you ordered through a delivery marketplace, review that provider’s refund process first. Some delivery orders are handled under the delivery platform’s own terms, and the delivery provider may control the refund, cancellation, address issue, missing-item credit, driver problem, or delivery delay.

    Drive-Thru, Missing Food, and Restaurant Service Complaints

    Bojangles customers often need help with location-level issues such as long drive-thru waits, incorrect orders, missing chicken, missing biscuits, wrong sides, unavailable menu items, cold food, rude service, cleanliness concerns, or manager follow-up. For same-day problems, contact the restaurant first so the manager has a chance to correct the issue.

    If the restaurant does not resolve the problem, submit feedback through the Guest Experience Survey. Include the location, date, time, receipt, order details, employee role if relevant, and the result you are requesting. Avoid posting employee personal information publicly.

    Food Quality, Nutrition, and Allergen Concerns

    Bojangles provides nutrition information online for customers who want to review menu details before ordering. Menu items, limited-time offers, preparation, availability, and nutrition details can vary, so check the official nutrition information and ask the restaurant if you have a specific dietary question.

    If your complaint involves undercooked food, foreign objects, illness, contamination, or a serious food safety concern, keep the receipt, food packaging, photos, date, time, and restaurant location. Contact Bojangles and the local restaurant promptly. If someone may be experiencing a medical emergency or allergic reaction, contact emergency services or a medical professional immediately instead of waiting for a customer service response.

    Bojangles Gift Cards and eGifts

    Bojangles provides a gift card balance page for checking remaining value on a gift card. Bojangles also offers eGifts through PerfectGift, where the gift value is activated to a recipient’s existing debit or credit card and can be used at U.S. Bojangles locations or for Bojangles online orders.

    For eGift delivery, redemption, remaining balance, activation, statement credit, or card-change issues, follow the eGift provider’s support process. For physical gift card balance or activation issues, keep your purchase receipt and card packaging if available.

    Never post a full gift card number, PIN, barcode, activation receipt, balance screenshot, debit card number, credit card number, or verification code in a public review. Treat gift card and eGift details like cash.

    Bojangles Catering and Large Orders

    For catering or large order problems, save the order confirmation, event date, pickup or delivery time, restaurant location, contact name, phone number on the order, and photos of any missing or incorrect items. If the order is time-sensitive, contact the restaurant or catering support as soon as possible instead of waiting to leave a public review.

    Large orders can involve missing sides, incorrect quantities, delayed pickup, unavailable items, wrong delivery address, payment issues, or event timing problems. A clear request such as “refund the missing tray,” “replace the incorrect item,” or “credit the unavailable item” is easier for support to review.

    Company-Owned and Franchise Bojangles Locations

    Bojangles has both company-operated and franchisee-operated restaurants. That means some complaints may need to be handled by the local restaurant manager, franchise operator, Bojangles guest support, or a third-party provider, depending on the location and order type.

    If a location is franchised, corporate support may still collect feedback, but the franchise operator may be involved in resolving restaurant-level issues such as employee conduct, local service, store cleanliness, refunds, hours, staffing, and repeated problems at the same restaurant.

    Privacy and Public Review Cleanup Tips

    CustomerServiceNumbers.com allows readers to share Bojangles reviews, but public comments should not include private information. Describe the issue clearly while keeping payment, account, delivery, medical, allergy, and child-related details out of the review.

    Do not post receipts, order numbers, payment details, gift card numbers or PINs, eGift activation links, account screenshots, app verification codes, phone numbers, email addresses, home addresses, delivery details, medical or allergy details, employee private information, children’s names, or children’s photos. If your complaint involves a child, allergy, medical concern, payment dispute, or delivery address, share sensitive details only through an official support route when necessary.

    Scams, Fake Bojangles Coupons, and Account Safety

    Be careful with fake Bojangles customer service phone numbers, fake refund sites, fake coupon offers, fake eGift or gift card balance pages, fake delivery support numbers, phishing emails, and social media giveaway scams. A legitimate support process should not ask for your password, full card number, gift card PIN, eGift activation link, verification code, remote access to your device, or payment through a gift card or cash transfer app.

    If you see an unfamiliar Bojangles, delivery app, or restaurant charge on your card, check your Bojangles app history, email receipts, delivery app history, family member orders, and saved payment methods. If you still do not recognize the charge, contact your bank or card issuer promptly and consider using ChargeOnMyCard.com to research unknown card charges.

    Bojangles Reviews on CustomerServiceNumbers.com

    At the time of this update, the Bojangles listing on CustomerServiceNumbers.com showed 0 reviews and a 0 out of 5 star rating. Because there are no current CSN reviews for this listing yet, this page should not claim that CSN reviewers commonly praise or complain about specific Bojangles issues.

    If you have contacted Bojangles about a restaurant complaint, refund, app order, delivery issue, missing food, drive-thru problem, eGift, gift card, food quality issue, catering order, or support experience, you can leave a review below. Helpful reviews mention the restaurant location, issue type, support route used, and whether Bojangles responded.

    How To Escalate a Bojangles Complaint

    If your Bojangles issue is not resolved, start with the restaurant manager when the problem involves a recent visit, incorrect food, missing items, drive-thru service, employee behavior, cleanliness, food temperature, or a same-day complaint. If the issue involves an app order, online refund, delivery, eGift, gift card, or account issue, use the official online support route and keep written documentation.

    If you still do not receive a response, follow up with a concise written complaint that includes the restaurant location, visit date, order number, issue summary, support route used, and requested resolution. For serious food safety concerns, you may also contact your local health department. For suspected fraud, phishing, or unauthorized charges, contact your bank or card issuer.

    Frequently Asked Questions About Bojangles Customer Service

    What is the Bojangles customer service phone number?

    The previous CSN listing included 1-800-366-9921 as a Bojangles customer support number. Bojangles’ current official Contact Us page emphasizes the Guest Experience Survey and Online Order Refund Request, so use the official forms if you need written documentation or if the phone line is unavailable.

    How do I complain about a Bojangles restaurant?

    Use the Bojangles Guest Experience Survey and include the restaurant location, date, time, receipt, what happened, and the resolution you want. If you are still at the restaurant, ask for the manager first.

    How do I request a Bojangles online order refund?

    Use the official Bojangles Online Order Refund Request form. Include your order number, restaurant location, payment date, receipt, and a short explanation of the problem.

    How do I contact Bojangles about missing food?

    Contact the restaurant involved as soon as possible and keep your receipt or app confirmation. If the restaurant does not resolve the issue, submit the details through Bojangles guest feedback or the refund form.

    How do I contact Bojangles about the app?

    Use the official contact route and include your app account email or phone number, restaurant location, order number, offer details, payment date, and screenshots of any app error.

    How do I check a Bojangles gift card balance?

    Use Bojangles’ official gift card balance page. Do not post your full gift card number, PIN, barcode, activation receipt, or balance screenshot in a public review.

    How do Bojangles eGifts work?

    Bojangles eGifts are handled through PerfectGift. The recipient activates the gift value to an existing debit or credit card, then receives statement credit when that card is used at Bojangles or for eligible online orders.

    Where is Bojangles corporate office?

    Bojangles has announced and opened a newer Support Center at 500 Forest Point Circle in Charlotte, North Carolina. Older references may still show 9432 Southern Pine Blvd., Charlotte, NC 28273.

    Who owns Bojangles?

    Bojangles is privately owned and has been associated with The Jordan Company and Durational Capital Management. Ownership, corporate structure, and franchise arrangements can change, so verify important business details through Bojangles before relying on them.

    Related Bojangles and Fast-Food Customer Service Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint routes, support options, and company reviews since 2004. We review official company pages, support centers, contact forms, refund pages, policy pages, public company information, and reader-submitted experiences to help people choose the best route for their issue.

    Share Your Bojangles Customer Service Experience

    Have you contacted Bojangles about a restaurant complaint, missing food, refund request, app order, delivery problem, eGift, gift card, drive-thru issue, food quality concern, catering order, nutrition question, or support experience? Share your review below and explain which support route you used and whether the issue was resolved.

    Please do not post private information such as receipts, order numbers, payment card details, gift card numbers or PINs, eGift activation links, account screenshots, phone numbers, email addresses, home addresses, delivery details, medical or allergy details, employee private information, children’s names, or children’s photos.

    Page Update Note

    This Bojangles customer service page was updated on June 30, 2026 to reflect current official guest feedback and online refund routes, app ordering and offers, gift card and eGift support, nutrition resources, the newer Charlotte Support Center address, franchise/location routing, privacy cleanup guidance, live CSN review status, and related Bojangles complaint resources.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Bojangles Restaurants, Inc., Bojangles OpCo, LLC, any Bojangles restaurant, franchise owner, delivery provider, gift card provider, eGift provider, app provider, payment processor, or related company. This page is for informational purposes only and is designed to help consumers find customer service routes, complaint options, reviews, and support resources.

    Contact details, customer service routes, phone numbers, corporate addresses, refund forms, app features, offers, delivery options, gift card procedures, eGift rules, menu items, nutrition information, restaurant participation, franchise processes, and company policies can change. Always verify important information with the official Bojangles website, restaurant involved, app, receipt, or support route before sending private information or making decisions.

  • A&W Restaurants Customer Service, Contact Form & Help

    A&W Restaurants is a quick-service restaurant brand known for root beer, root beer floats, burgers, hot dogs, chicken tenders, fries, cheese curds, sweets, and classic American fast-food menu items. Customers often contact A&W Restaurants for store feedback, wrong orders, missing items, food quality concerns, restaurant cleanliness, employee compliments, app questions, Rooty’s Mug Club deals, coupons, merchandise questions, franchising, careers, and corporate contact help.

    If you are trying to contact A&W Restaurants customer service, the best place to start is A&W’s official contact page. A&W routes customers by issue, including recent restaurant experiences, general questions, franchising, A&W Canada, and bottled or canned A&W beverage questions. The corporate/main office phone number commonly listed for A&W Restaurants, Inc. is 1-859-219-0019.

    How to Contact A&W Restaurants Customer Service

    Important support note: A&W restaurant complaints, A&W Canada complaints, and bottled or canned A&W Root Beer complaints may need different support routes. For a U.S. restaurant visit, use the A&W Restaurants contact form and choose the location where the visit happened. For packaged root beer purchased in a grocery store, use the bottled/canned beverage route instead.

    Best Way to Reach A&W by Issue

    • Restaurant complaint or compliment: Use the A&W restaurant feedback form and select the location you visited.
    • Wrong order, missing item, or food quality issue: Keep your receipt, restaurant location, visit date, time, and order details.
    • Food safety concern: Contact A&W promptly and include photos, receipt details, the restaurant location, and product information.
    • App, coupon, or deal issue: Use the A&W app or contact form and include the offer, promo, account email, and restaurant location.
    • Rooty’s Mug Club question: Use A&W’s deals and Mug Club support resources.
    • Merchandise question: Use the official A&W website or contact form before trusting third-party merchandise offers.
    • Franchise inquiry: Use A&W’s franchising site rather than the restaurant feedback form.
    • Job application: Use A&W Careers or contact the local restaurant if the location is independently operated.
    • A&W Canada issue: Contact A&W Canada because it is separately owned.
    • Bottled or canned A&W Root Beer issue: Contact the beverage company through rootbeer.com, not the U.S. restaurant feedback form.

    What to Have Ready Before Contacting A&W Restaurants

    • The restaurant location, city, and state
    • Date and time of visit
    • Receipt number, order number, drive-thru receipt, or app order confirmation
    • Details of the item ordered and what went wrong
    • Photos of the food, packaging, receipt, app error, or issue if relevant
    • Names or descriptions of employees or managers only if needed and appropriate
    • A&W app account email, coupon, offer, or Mug Club details if relevant
    • Product name, lot code, production date, or packaging information if reporting a food quality issue
    • Case number, email, form submission confirmation, or previous response from A&W

    Common A&W Restaurants Customer Service Issues

    Common reasons customers contact A&W Restaurants include:

    • Wrong orders, missing items, or drive-thru order mistakes
    • Food quality, temperature, freshness, or preparation concerns
    • Root beer, root beer float, drink, or dessert complaints
    • Restaurant cleanliness, restroom, dining room, or drive-thru concerns
    • Employee compliments, employee complaints, and manager follow-up questions
    • App, online ordering, coupon, or promotion problems
    • Rooty’s Mug Club email or text offer questions
    • Gift card, merchandise, or promotional offer confusion
    • Food safety, allergen, ingredient, nutrition, or product quality concerns
    • Franchise, location, expansion, or ownership questions
    • Job application, careers, and local hiring questions
    • Confusion between A&W Restaurants, A&W Canada, and bottled/canned A&W Root Beer

    A&W Restaurants Customer Reviews and Complaints on CSN

    The live CustomerServiceNumbers.com A&W page currently shows zero customer reviews. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize a reliable A&W Restaurants customer-service trend on this site.

    If you have contacted A&W Restaurants about a restaurant visit, wrong order, missing item, food quality issue, root beer, app problem, coupon, Mug Club offer, store complaint, employee compliment, food safety concern, or corporate question, you can leave a review below. Reviews are individual experiences and may not represent every A&W restaurant, franchise location, manager, employee, app order, menu item, or support case.

    Restaurant Feedback, Food Quality, and Food Safety Help

    For a restaurant complaint, wrong order, missing item, food quality issue, or employee compliment, use the A&W restaurant feedback form and select the restaurant location connected to the visit. The form asks for the location, type of visit, date and time, contact information, and details about the experience.

    If the issue involves a possible food safety or product quality problem, document the restaurant, product, receipt, photos, and any packaging or lot information. A&W’s product quality route asks for details such as restaurant name and number, product name, lot code, or production date when applicable.

    A&W App, Deals, Coupons, and Rooty’s Mug Club

    A&W offers app ordering and deals at participating locations. App or deal issues can involve location availability, coupon redemption, promo codes, missing offers, online ordering, birthday float offers, text/email offers, or Rooty’s Mug Club signups.

    If a coupon or deal did not apply, save the offer terms, expiration date, participating-location details, app screenshot, receipt, and order details. Not every offer is available at every location, and pricing can vary because restaurants may be individually owned and operated.

    A&W Canada and Bottled A&W Root Beer Are Separate

    A&W Canada is separately owned from A&W Restaurants in the United States. If your issue involves a Canadian A&W location, use A&W Canada’s contact page rather than the U.S. A&W Restaurants form.

    Bottled and canned A&W Root Beer is also separate from A&W Restaurants. If your issue involves a bottle, can, multi-pack, grocery-store purchase, flat soda, packaging, ingredient question, or bottled beverage complaint, contact the bottled/canned beverage company through rootbeer.com.

    Franchise, Careers, and Local Restaurant Ownership

    Many A&W Restaurants are independently owned and operated by franchisees. This can affect local pricing, hours, hiring, coupons, management response, and restaurant-specific complaint handling. For a store-level issue, provide the exact restaurant address and visit details so A&W can route the complaint properly.

    For jobs or applications, use A&W Careers or contact the local restaurant. Franchise-owned locations may handle hiring, schedules, payroll, benefits, and employment questions locally.

    A&W Scam and Fake Offer Warning

    Be careful with fake A&W coupons, fake root beer giveaways, fake gift card offers, fake app links, lookalike websites, suspicious texts, phishing emails, and unofficial merchandise stores. Scammers may use restaurant brands to collect payment details, gift card numbers, passwords, or personal information.

    • Use awrestaurants.com, the official A&W app, or official A&W contact pages before trusting a coupon, deal, or promotion.
    • Do not enter payment information on a website that only looks like A&W but uses a different domain.
    • Do not share gift card numbers, receipt photos, app passwords, one-time codes, or payment card details with someone who contacts you unexpectedly.
    • Do not pay for job applications, interviews, or hiring promises.
    • If you entered payment information on a suspicious site, contact your bank or card issuer immediately.
    • If you receive a suspicious A&W coupon or giveaway, verify it through official A&W channels before clicking links.

    How to Escalate an A&W Restaurants Complaint

    If A&W Restaurants customer service does not resolve your issue, try these escalation steps:

    1. Save your receipt, restaurant location, date, time, order details, photos, app screenshots, offer terms, and form submission details.
    2. Use the correct route: restaurant feedback, food quality, app/deals, Mug Club, A&W Canada, bottled/canned beverage, franchising, careers, or corporate office contact.
    3. If the issue happened during a restaurant visit, contact A&W as soon as possible while the details are fresh.
    4. If the issue involves food quality or food safety, include the product name, photos, date, restaurant location, and any lot or packaging details available.
    5. If the issue involves an app or coupon, include screenshots, offer terms, app account email, restaurant location, and receipt.
    6. If the issue involves bottled or canned root beer, contact the beverage company instead of the restaurant company.
    7. If the issue involves a Canadian restaurant, contact A&W Canada.
    8. If the issue involves a serious safety, illness, injury, legal, or employment matter, document the issue and consider contacting the appropriate local agency or qualified professional.
    9. For corporate-level contact information and public corporate reviews, use the A&W corporate office resource linked below.

    A&W Compared with Competitors

    A&W Restaurants competes with quick-service burger chains, drive-thru restaurants, root beer and beverage brands, and regional fast-food restaurants such as McDonald’s, Burger King, Wendy’s, Sonic Drive-In, Dairy Queen, Culver’s, Freddy’s, Whataburger, In-N-Out Burger, Five Guys, Checkers, Rally’s, and local burger restaurants. Customers comparing fast-food restaurants often look at food quality, order accuracy, wait times, price, root beer, app deals, coupons, restaurant cleanliness, customer service access, and how quickly complaints are resolved.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About A&W Restaurants Customer Service

    How do I contact A&W Restaurants customer service?

    Use A&W’s official contact page to share a recent restaurant experience, ask a general question, or choose the correct support route. The corporate/main office phone commonly listed for A&W Restaurants, Inc. is 1-859-219-0019.

    What is the A&W Restaurants corporate office phone number?

    The corporate/main office phone commonly listed for A&W Restaurants, Inc. is 1-859-219-0019. For restaurant feedback, the official contact form is usually the better route because it connects the issue to a specific location.

    Where is A&W Restaurants corporate office?

    A&W Restaurants, Inc. is listed at 1648 McGrathiana Parkway, Lexington, KY 40511. For restaurant complaints, use the A&W feedback form and select the location you visited.

    How do I complain about an A&W restaurant?

    Use the A&W restaurant feedback form and provide the location, date, time, receipt information, order details, and what happened. Include photos if they help explain the issue.

    How do I contact A&W about food quality or food safety?

    Use A&W’s feedback form or email quality@awrestaurants.com for food quality or food safety issues. Include the restaurant name and number, product name, receipt details, photos, and any lot or production information if available.

    Is A&W Canada the same company as A&W Restaurants in the U.S.?

    No. A&W’s official contact page says A&W Canada is separately owned. If your issue involves a Canadian A&W location, contact A&W Canada directly.

    Who handles bottled or canned A&W Root Beer complaints?

    Bottled and canned A&W Root Beer is separate from A&W Restaurants. A&W’s official contact page directs bottled and canned beverage questions to rootbeer.com.

    How do I find an A&W restaurant near me?

    Use the restaurant locator on awrestaurants.com and enter your city, state, ZIP Code, or GPS location.

    How do I apply for a job at A&W?

    Use A&W Careers or contact the local restaurant. Many A&W locations are franchise-owned, so hiring and employment questions may be handled by the local restaurant or franchise owner.

    Page Update Note

    Updated June 2026: This page was refreshed with current A&W Restaurants customer service routing for restaurant feedback, order issues, food quality, app and deal support, Rooty’s Mug Club, franchising, careers, A&W Canada, bottled and canned A&W Root Beer, scam warnings, and corporate contact information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a clear customer service phone number, CSN lists it with context. When a company mainly routes support through contact forms, CSN explains the current support flow so customers know whether to use a form, contact a restaurant, call a corporate office, report a food quality issue, or escalate through another route.

    Share Your A&W Restaurants Customer Service Experience

    Have you contacted A&W Restaurants about a restaurant visit, wrong order, missing item, food quality issue, root beer, app problem, coupon, Mug Club offer, store complaint, employee compliment, food safety concern, or corporate question? Share your experience below. Include the support route you used, how long it took to get help, and whether A&W resolved the issue. Do not post full payment details, home addresses, phone numbers, employment details, medical details, legal documents, private emails, or sensitive personal information in public comments.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with A&W Restaurants, Inc., A&W Restaurants, A&W Canada, A&W Root Beer, rootbeer.com, any A&W franchisee, restaurant operator, delivery platform, gift card provider, app provider, payment processor, or employment office. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support routes, contact forms, franchise information, food quality reporting procedures, restaurant policies, app features, coupon terms, and website links may change. Do not post private payment, identity, legal, medical, employment, address, or account information in public comments. Always verify important restaurant, food quality, employment, franchise, legal, and payment information directly with A&W Restaurants or the appropriate provider before taking action.

  • Five Guys Customer Service, Refunds, Complaints and Reviews

    Five Guys customer service issues often involve missing burgers, fries, toppings, milkshakes, hot dogs, wrong customizations, refund requests, online order problems, app issues, delivery complaints, duplicate charges, catering orders, gift cards, food quality, peanut and allergen concerns, and follow-up with a specific restaurant. Because Five Guys orders are highly customizable and may be placed in-store, online, through the app, by local call-in order, or through a delivery provider, the best support route depends on how you ordered and which location prepared the food.

    Start Here: Best Five Guys Support Path

    Use the route below before submitting a general complaint. This helps Five Guys identify whether your issue belongs with the local restaurant, customer feedback hotline, online order system, app support, gift card provider, catering route, or delivery partner.

    • Wrong or missing food: Contact the Five Guys location that prepared the order and keep your receipt or app confirmation.
    • Refund request: Call the customer feedback hotline or use the official contact form with your order number, location visited, and total cost of the order.
    • Duplicate charge: Five Guys says some duplicate-looking charges may be temporary. Contact Five Guys if the extra charge does not fall off after a few days.
    • App or online order issue: Use the official Contact Us route and include screenshots, order details, location, payment date, and device information if relevant.
    • Order change after app checkout: Five Guys says app orders cannot be edited after being placed. Call the restaurant location to ask about possible changes.
    • Delivery issue: Check whether the order was placed through Five Guys directly or through a third-party delivery app. The delivery provider may control courier problems and some refunds.
    • Gift card issue: Use the official gift card page or balance phone number. Do not post the full card number or PIN publicly.
    • Peanut or allergen concern: Review Five Guys’ official nutrition and allergen information before ordering, and tell the cashier about serious allergy concerns.
    • Catering issue: Contact the restaurant or online ordering support with the catering order number, pickup time, and location.

    How to Contact Five Guys Customer Service

    Five Guys provides a customer feedback hotline, an official contact form, online ordering, restaurant location pages, gift card support, nutrition and allergen information, and app support. For restaurant-specific complaints, start with the location that prepared your order when possible.

    The corporate office address is best used for corporate correspondence, not urgent refund requests or missing-food complaints. For a recent restaurant issue, call the customer feedback hotline, use the contact form, or contact the restaurant location involved.

    Information To Have Ready Before Contacting Five Guys

    Before calling Five Guys customer service or submitting the contact form, gather the details that help support identify your order, restaurant, app account, payment, or gift card issue.

    • Five Guys restaurant location, city, and state
    • Date and approximate time of your visit, pickup, delivery, online order, or app order
    • Receipt, order number, app confirmation, online order confirmation, or catering order details
    • Items ordered, including burgers, toppings, fries, hot dogs, sandwiches, milkshakes, drinks, or add-ons
    • What was missing, incorrect, delayed, cold, overcooked, undercooked, unavailable, or unsatisfactory
    • Photos of the food, packaging, receipt, or app error if relevant
    • Five Guys app account email or phone number, shared only through official support
    • Payment date, amount, and last four digits of the card if needed, without posting full payment details publicly
    • Gift card purchase receipt, activation receipt, or balance issue details, without sharing the full card number or PIN publicly
    • Delivery provider name if a third-party delivery app was used
    • The resolution you want, such as refund, replacement, gift card correction, duplicate-charge review, manager follow-up, apology, or written response

    Five Guys Refunds, Wrong Orders, and Duplicate Charges

    Five Guys says refunds are available when issues arise, but the company needs order details to review the request. Be ready to provide the order number, location visited, total cost of the order, and a short explanation of what went wrong.

    Common refund reasons include missing fries, wrong burger toppings, missing bacon, incorrect milkshake, wrong pickup order, food quality issues, app checkout errors, delivery problems, or duplicate charges. If the issue happened in the restaurant, ask the manager for help before leaving when possible.

    If your card appears to have been charged more than once, Five Guys says the extra charge may be temporary in some cases. If it does not drop off after a few days, contact Five Guys through the official contact route and include the date, amount, location, and order confirmation.

    Five Guys App, Online Ordering, Pickup, and Delivery Help

    Five Guys supports online ordering through its website and mobile app. The app can save order history, favorite stores, favorite meals, and saved payment options. If you have trouble with an app order, include your account email, device type, order number, restaurant location, screenshot of the error, and whether you were ordering for pickup or delivery.

    Five Guys says app orders cannot be edited after they are placed. If you need to change a topping, pickup time, special request, or order detail, call the restaurant location as soon as possible. Five Guys also says special requests are not processed through the online ordering platform or app, so you may need to call the store after placing the order.

    For delivery problems, determine whether the order was placed directly through Five Guys or through a third-party delivery app such as DoorDash or Uber. Delivery platforms may control driver issues, delivery address problems, courier delays, missing-item credits, cancellation requests, and some refunds.

    Five Guys Gift Card Support

    Five Guys gift cards can be used at participating U.S. Five Guys locations, on FiveGuys.com, and in the Five Guys mobile app, subject to the gift card terms. You can check a gift card balance online or by calling 1-877-729-1815.

    Gift cards should be treated like cash. Five Guys’ gift card terms say cards may not be replaced if lost or stolen without proof of purchase. If your gift card was not activated, was lost, was stolen, was drained, or does not show the correct balance, keep the purchase receipt, activation receipt, packaging, email confirmation, and card details for official support.

    Never post a full Five Guys gift card number, PIN, barcode, activation receipt, or balance screenshot in a public review. If fraud is suspected, contact Five Guys and your payment provider promptly.

    Five Guys Catering and Large Orders

    Five Guys offers catering at participating locations. The official FAQ says catering has a 15-sandwich minimum and requires 16 hours of notice. Availability can vary by location, so start the order online or call the nearby Five Guys to confirm catering options.

    For catering complaints, save the order confirmation, restaurant location, pickup or delivery time, contact name, phone number on the order, and photos of any missing or incorrect items. Large orders are easier to review when you can show the exact quantity ordered and what was missing.

    Five Guys Food Quality, Peanuts, Peanut Oil, Nutrition, and Allergens

    Five Guys is strongly associated with burgers, fresh-cut fries, peanuts in restaurants, and fries cooked in refined peanut oil. Five Guys says peanuts are served in all restaurants and warns that there is always a risk of cross-contamination in its locations.

    Five Guys says its fries contain no gluten and are fried in refined peanut oil in fryers that cook nothing else. The company also says burgers are grilled without oil, but customers with serious allergies should still review the official nutrition and allergen information and talk to the restaurant before ordering.

    If your complaint involves food safety, allergen exposure, illness, foreign objects, undercooked food, or possible contamination, keep the receipt, food packaging, photos, location, date, and time. If someone may be having an allergic reaction or medical emergency, contact emergency services or a medical professional immediately instead of waiting for a customer service response.

    Five Guys Rewards, Coupons, and Promotions

    Five Guys does not currently offer a rewards or loyalty program. If you see a Five Guys “rewards” signup, points offer, free burger message, or suspicious coupon, verify it through the official Five Guys website or app before clicking.

    Coupons, offers, gift card promotions, app messages, and third-party delivery promotions may have restrictions. Save the offer terms, expiration date, participating-location details, and screenshots before checkout if the discount is important to your order.

    Company-Owned and Franchise Five Guys Locations

    Five Guys has corporate and franchised restaurants. Some location-level issues may need to be handled by the restaurant manager, franchise operator, corporate customer support, or a delivery provider depending on the restaurant and order type.

    For store-level complaints, provide the exact restaurant address. This helps Five Guys route complaints about service, cleanliness, wait times, food quality, missing items, restroom access, employee behavior, order accuracy, local hours, or manager follow-up.

    Privacy and Public Review Cleanup Tips

    CustomerServiceNumbers.com allows customers to share Five Guys reviews, but public comments should not include private information. Describe the issue clearly while keeping payment, account, gift card, delivery, medical, allergy, child-related, and employee-private details out of the review.

    Do not post receipts, order numbers, payment details, gift card numbers or PINs, account screenshots, app verification codes, phone numbers, email addresses, home addresses, delivery details, medical or allergy details, employee private information, children’s names, or children’s photos. If your complaint involves a child, allergy, medical concern, payment dispute, or delivery address, share sensitive details only through an official support route when necessary.

    Scams, Fake Five Guys Coupons, and Account Safety

    Be careful with fake Five Guys customer service phone numbers, fake refund sites, fake loyalty programs, fake rewards pages, fake coupons, fake gift card balance pages, fake delivery support numbers, phishing emails, text scams, and social media giveaways. A legitimate support process should not ask for your password, full card number, gift card PIN, verification code, remote access to your device, or payment through a gift card or cash transfer app.

    If you see an unfamiliar Five Guys, delivery app, restaurant, or gift card charge on your card, check your Five Guys app history, email receipts, gift card purchase records, delivery app history, family member orders, and saved payment methods. If you still do not recognize the charge, contact your bank or card issuer promptly and consider using ChargeOnMyCard.com to research unknown card charges.

    Five Guys Reviews on CustomerServiceNumbers.com

    At the time of this update, the Five Guys listing on CustomerServiceNumbers.com showed 0 reviews and a 0 out of 5 star rating. Because there are no current CSN reviews for this listing yet, this page should not claim that CSN reviewers commonly praise or complain about specific Five Guys issues.

    If you have contacted Five Guys about a restaurant complaint, wrong order, missing fries, refund request, duplicate charge, app order, delivery issue, gift card, food quality concern, peanut or allergen question, catering order, or support experience, you can leave a review below. Helpful reviews mention the location, issue type, support route used, and whether Five Guys responded.

    How To Escalate a Five Guys Complaint

    If your Five Guys issue is not resolved, start with the restaurant manager when the problem involves a recent visit, missing food, food quality, wait time, cleanliness, restroom access, employee behavior, or same-day order problem. If the issue involves app ordering, online payment, delivery, duplicate charges, gift cards, privacy, or accessibility, use the support route specific to that issue.

    If you still do not receive a response, follow up with a concise written complaint that includes the restaurant location, order date, receipt or order number, issue summary, support route used, and requested resolution. For serious food safety concerns, you may also contact your local health department. For suspected fraud, phishing, unauthorized charges, or drained gift cards, contact your bank, card issuer, or gift card support promptly.

    Frequently Asked Questions About Five Guys Customer Service

    What is the Five Guys customer service phone number?

    Five Guys lists its customer feedback hotline as 1-866-345-GUYS (4897).

    What are Five Guys customer service hours?

    Five Guys lists customer feedback hotline hours as 8 AM to 12 AM Central Time.

    How do I get a refund from Five Guys?

    Call the customer feedback hotline or use the official contact form. Have your order number, restaurant location, total cost, receipt, and a short explanation of the problem ready.

    How do I complain about a Five Guys location?

    Start with the restaurant manager if the issue is immediate. You can also contact Five Guys through the official contact form or customer feedback hotline with the restaurant location, date, time, receipt, and requested resolution.

    Can I change a Five Guys app order after placing it?

    Five Guys says app orders cannot be edited after they are placed. Call the restaurant location as soon as possible to ask whether they can help with a change.

    Does Five Guys offer delivery?

    Many North American Five Guys locations offer delivery. Availability depends on location, and Five Guys also works with major third-party delivery companies in the United States.

    Does Five Guys have rewards or a loyalty program?

    No. Five Guys says it does not currently offer rewards or have a loyalty program.

    How do I check a Five Guys gift card balance?

    Use the official Five Guys gift card page or call 1-877-729-1815. Do not post your full gift card number, PIN, barcode, or balance screenshot publicly.

    Is Five Guys safe for peanut allergies?

    Five Guys serves peanuts in its restaurants and cooks fries in refined peanut oil. Five Guys warns there is always a risk of cross-contamination, so customers with serious allergies should review the official allergen information and contact the restaurant before ordering.

    Where is Five Guys corporate office?

    Five Guys lists its corporate office as Five Guys Enterprises, LLC, 1940 Duke St., Fifth Floor, Alexandria, VA 22314 USA.

    Who owns Five Guys?

    Five Guys says it is a privately owned company and does not currently have plans to go public.

    Related Five Guys and Burger Customer Service Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint routes, support options, and company reviews since 2004. We review official company pages, support centers, phone numbers, contact forms, refund guidance, policy pages, customer feedback, and reader-submitted experiences to help people choose the best route for their issue.

    Share Your Five Guys Customer Service Experience

    Have you contacted Five Guys about a restaurant complaint, wrong order, missing fries, refund request, duplicate charge, app order, delivery problem, gift card, food quality concern, peanut or allergen question, catering order, restroom issue, or support experience? Share your review below and explain which support route you used and whether the issue was resolved.

    Please do not post private information such as receipts, order numbers, payment card details, gift card numbers or PINs, account screenshots, phone numbers, email addresses, home addresses, delivery details, medical or allergy details, employee private information, children’s names, or children’s photos.

    Page Update Note

    This Five Guys customer service page was updated on June 30, 2026 to reflect current customer feedback hotline hours, official contact routing, updated Alexandria corporate office address, refund and duplicate-charge guidance, app and online ordering details, delivery information, gift card balance support, peanut/allergen warnings, privacy cleanup guidance, live CSN review status, and related Five Guys complaint resources.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Five Guys Enterprises, LLC, Five Guys Holdings, LLC, Five Guys Operations, LLC, any Five Guys restaurant, franchise owner, delivery provider, gift card provider, app provider, payment processor, catering provider, or related company. This page is for informational purposes only and is designed to help consumers find customer service routes, complaint options, reviews, and support resources.

    Contact details, customer service hours, phone numbers, corporate addresses, refund procedures, app features, online ordering rules, delivery availability, catering options, gift card terms, menu items, allergen information, restaurant participation, franchise processes, and company policies can change. Always verify important information with the official Five Guys website, restaurant location, app, receipt, confirmation email, gift card terms, or support route before sending private information or making decisions.

  • Pollo Tropical Customer Service – Complaints And Reviews

    Pollo Tropical customer service issues often involve missing grilled chicken, incorrect TropiChop bowls, wrong sides, missing sauces, app and online order problems, delivery complaints, catering orders, MyPollo Rewards, gift cards, food quality, nutrition questions, refund requests, and follow-up with a specific restaurant. Because Pollo Tropical orders may be placed in-store, online, through the app, for delivery, or through catering, the best support route depends on how you ordered and which location prepared the food.

    Start Here: Best Pollo Tropical Support Path

    Use the route below before submitting a general complaint. This helps Pollo Tropical identify whether your issue belongs with the restaurant, customer service team, app or online ordering provider, catering support, gift card support, or delivery partner.

    • Wrong or missing food: Contact the Pollo Tropical location that prepared the order and keep your receipt or order confirmation.
    • Restaurant visit complaint: Use the official Pollo Tropical contact form or call customer service with the location, date, time, receipt, and what happened.
    • App or online order problem: Include your order number, account email, restaurant location, payment date, and screenshots of any error message.
    • Delivery complaint: Check whether the order was placed directly through Pollo Tropical or through a third-party delivery app. The delivery provider may control driver issues and some refunds.
    • Catering issue: Call customer service and use the catering extension or use the catering route on the Pollo Tropical website.
    • MyPollo Rewards issue: Include your rewards account email or phone number, receipt, order details, points issue, and screenshots if relevant.
    • Gift card or balance issue: Use the official gift card or balance route and do not post the full card number or PIN publicly.
    • Food quality, nutrition, or allergen concern: Review Pollo Tropical’s official nutrition resources and contact the restaurant quickly if the concern is urgent.

    How to Contact Pollo Tropical Customer Service

    Pollo Tropical provides a customer service phone number and an official contact form for questions, feedback, and recent-visit complaints. The current official contact page does not clearly publish customer service hours, so verify availability directly with Pollo Tropical if timing is important.

    The customer service phone number and contact form are best for guest complaints, app problems, online orders, recent visits, and restaurant feedback. The corporate address is better suited for formal correspondence, corporate matters, legal notices, or written escalations, not urgent missing-food or refund requests.

    Information To Have Ready Before Contacting Pollo Tropical

    Before contacting Pollo Tropical customer service, gather the details that help support identify your order, restaurant, rewards account, gift card, catering order, or payment issue.

    • Pollo Tropical restaurant location, city, and state
    • Date and approximate time of your visit, pickup, delivery, app order, online order, or catering order
    • Receipt, order number, app confirmation, delivery confirmation, or catering confirmation
    • Items ordered, including TropiChop bowls, chicken meals, wraps, sandwiches, sides, sauces, drinks, desserts, or family meals
    • What was missing, incorrect, cold, delayed, unavailable, undercooked, overcooked, or unsatisfactory
    • Photos of the food, packaging, receipt, or app error if relevant
    • MyPollo Rewards account email or phone number, shared only through official support
    • Gift card purchase receipt or balance issue details, without posting the full card number or PIN publicly
    • Delivery provider name if a third-party delivery app was used
    • The resolution you want, such as refund, replacement, rewards correction, gift card correction, catering credit, manager follow-up, apology, or written response

    Pollo Tropical App, Online Orders, Pickup, and Delivery Help

    Pollo Tropical supports online ordering and app ordering for pickup and delivery at participating locations. If your issue involves an online or app order, save the confirmation email, receipt, screenshots, restaurant location, order time, and payment details until the issue is resolved.

    Common app and online ordering issues include wrong pickup location, duplicate charge, failed checkout, missing chicken, missing sides, missing sauce, incorrect TropiChop base or protein, unavailable items after payment, delayed pickup, delivery address problems, and refund delays.

    If you ordered through a third-party delivery app, start with that delivery provider because it may control driver complaints, delivery delays, missing-item credits, refunds, cancellations, and delivery address disputes. If the food was prepared incorrectly by the restaurant, also contact Pollo Tropical with the order details.

    MyPollo Rewards and App Offers

    MyPollo Rewards is Pollo Tropical’s loyalty program. Pollo Tropical says members can earn points on purchases, receive rewards, access exclusive offers, refer friends, and use the app to order ahead. The official rewards page says members receive 50 Pollo Points when joining, can receive a free TropiChop after the first purchase, earn 1 point per $1 spent, and receive a $5 reward for every 75 points earned.

    For MyPollo Rewards problems, include your rewards account email or phone number, receipt, date of purchase, offer details, app screenshots, and whether you ordered in-store, online, through the app, or through catering. Gift card purchases may not earn points, and some rewards or promotions may have separate expiration dates or terms.

    Pollo Tropical Catering Customer Service

    Pollo Tropical catering can be used for parties, offices, meetings, family events, and group meals. The official FAQ says catering questions can be directed to 1-866-769-7696, ext. 2, or through the catering section of the Pollo Tropical website.

    For catering complaints, keep the catering confirmation, event date, pickup or delivery time, restaurant location, contact name, phone number on the order, itemized receipt, and photos of any missing or incorrect items. Catering issues may involve late delivery, missing trays, wrong quantities, missing sauces, unavailable items, setup problems, payment questions, or refund requests.

    Pollo Tropical Gift Card and Balance Help

    Pollo Tropical provides gift card and gift card balance options through its official site. If you have a gift card issue, use the official gift card or balance route and keep the purchase receipt, activation receipt, card packaging, email confirmation, or eGift confirmation.

    Never post a full Pollo Tropical gift card number, PIN, barcode, activation receipt, eGift number, or balance screenshot in a public review. Treat gift card and eGift details like cash. If a card was not activated, appears drained, was lost, or was used without authorization, contact Pollo Tropical and your payment provider promptly.

    Restaurant Service, Drive-Thru, and Food Quality Complaints

    For restaurant-level issues, start with the manager if you are still at the location. This is usually the fastest route for missing food, wrong sides, cold chicken, long wait times, drive-thru issues, cleanliness concerns, employee behavior, incorrect pricing, or order accuracy problems.

    If the restaurant does not resolve the issue, contact Pollo Tropical customer service with a clear summary and supporting details. Include the exact restaurant address, date, time, receipt, items ordered, photos if relevant, and the outcome you want.

    Nutrition, Ingredients, and Allergen Concerns

    Pollo Tropical provides nutrition information through its official site. Because menu items can vary by location, promotion, preparation, ingredients, and customization, customers with dietary concerns should review the official nutrition resources and contact the restaurant before ordering.

    If your complaint involves food safety, allergen exposure, illness, undercooked food, foreign objects, contamination, or a serious ingredient concern, save the food, packaging, receipt, photos, restaurant location, date, and time. If someone may be having an allergic reaction or medical emergency, contact emergency services or a medical professional immediately instead of waiting for a customer service response.

    Company-Owned, Franchise, and Licensed Pollo Tropical Locations

    Pollo Tropical restaurants may involve company-operated, franchised, or licensed arrangements. That can affect how restaurant complaints, employment concerns, delivery issues, catering problems, local pricing, hours, and refund requests are handled.

    For store-level complaints, provide the exact location. This helps Pollo Tropical route issues about service, cleanliness, wait times, food quality, missing items, employee behavior, local hours, drive-thru operations, delivery availability, and manager follow-up.

    Privacy and Public Review Cleanup Tips

    CustomerServiceNumbers.com allows customers to share Pollo Tropical reviews, but public comments should not include private information. Describe the issue clearly while keeping payment, account, gift card, delivery, medical, allergy, child-related, and employee-private details out of the review.

    Do not post receipts, order numbers, catering order numbers, payment details, gift card numbers or PINs, eGift numbers, account screenshots, app verification codes, Rewards screenshots, phone numbers, email addresses, home addresses, delivery details, medical or allergy details, employee private information, children’s names, or children’s photos. If your complaint involves a child, allergy, medical concern, payment dispute, or delivery address, share sensitive details only through an official support route when necessary.

    Scams, Fake Pollo Tropical Coupons, and Account Safety

    Be careful with fake Pollo Tropical customer service phone numbers, fake refund pages, fake MyPollo Rewards login pages, fake coupon offers, fake gift card balance sites, fake delivery support numbers, phishing emails, text scams, and social media giveaways. A legitimate support process should not ask for your password, full card number, gift card PIN, one-time verification code, remote access to your device, or payment through a gift card or cash transfer app.

    If you see an unfamiliar Pollo Tropical, delivery app, restaurant, gift card, or catering charge on your card, check your Pollo Tropical app history, email receipts, catering confirmations, gift card purchase records, delivery app history, family member orders, and saved payment methods. If you still do not recognize the charge, contact your bank or card issuer promptly and consider using ChargeOnMyCard.com to research unknown card charges.

    Pollo Tropical Reviews on CustomerServiceNumbers.com

    At the time of this update, the Pollo Tropical listing on CustomerServiceNumbers.com showed 0 reviews and a 0 out of 5 star rating. Because there are no current CSN reviews for this listing yet, this page should not claim that CSN reviewers commonly praise or complain about specific Pollo Tropical issues.

    If you have contacted Pollo Tropical about a restaurant complaint, missing chicken, wrong TropiChop bowl, online order, app issue, delivery problem, catering order, MyPollo Rewards issue, gift card, food quality concern, nutrition question, refund request, or support experience, you can leave a review below. Helpful reviews mention the location, issue type, support route used, and whether Pollo Tropical responded.

    How To Escalate a Pollo Tropical Complaint

    If your Pollo Tropical issue is not resolved, start with the restaurant manager when the problem involves a recent visit, missing food, food quality, wait time, cleanliness, employee behavior, or a same-day order. If the issue involves online ordering, app support, Rewards, gift cards, catering, delivery, privacy, or accessibility, use the official support route specific to that issue.

    If you still do not receive a response, follow up with a concise written complaint that includes the restaurant location, order date, receipt or order number, issue summary, support route used, and requested resolution. For serious food safety concerns, you may also contact your local health department. For suspected fraud, phishing, unauthorized charges, or drained gift cards, contact your bank, card issuer, or gift card support promptly.

    Frequently Asked Questions About Pollo Tropical Customer Service

    What is the Pollo Tropical customer service phone number?

    Pollo Tropical customer service can be reached at 1-866-769-7696.

    How do I complain about a Pollo Tropical restaurant?

    Use the official Pollo Tropical contact form or call customer service. Include the restaurant location, date, time, receipt, order details, and the resolution you want.

    How do I contact Pollo Tropical about catering?

    Pollo Tropical’s FAQ says catering questions can be directed to 1-866-769-7696, ext. 2, or through the catering section of the website.

    How do I contact Pollo Tropical about an app or online order?

    Use the official contact form or call customer service. Include your order number, account email, location, payment date, screenshots, and whether the order was for pickup or delivery.

    Does Pollo Tropical have rewards?

    Yes. MyPollo Rewards allows members to earn points, receive offers, and use the app for ordering and rewards. Pollo Tropical says members earn 1 point per $1 spent and can receive a $5 reward for every 75 points earned.

    How do I contact Pollo Tropical about a gift card?

    Use the official gift card or gift card balance route on Pollo Tropical’s website. Do not post your full gift card number, PIN, barcode, activation receipt, or balance screenshot publicly.

    Does Pollo Tropical offer delivery?

    Pollo Tropical says delivery is available in select markets. Use the restaurant locator or online ordering system to see whether delivery is available from a specific location.

    Where is Pollo Tropical corporate office?

    Pollo Tropical lists its corporate office and headquarters mailing address as 7255 Corporate Center Drive, Suite C, Miami, FL 33126.

    Who owns Pollo Tropical?

    Pollo Tropical is associated with Fiesta Restaurant Group. Authentic Restaurant Brands acquired Fiesta Restaurant Group in 2023, with Fiesta operating as a privately held company and Pollo Tropical remaining based in Miami.

    Related Pollo Tropical and Restaurant Customer Service Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint routes, support options, and company reviews since 2004. We review official company pages, support centers, phone numbers, contact forms, app and rewards resources, catering details, gift card routes, policy pages, customer feedback, and reader-submitted experiences to help people choose the best route for their issue.

    Share Your Pollo Tropical Customer Service Experience

    Have you contacted Pollo Tropical about a restaurant complaint, missing chicken, wrong TropiChop bowl, refund request, app order, online order, delivery issue, MyPollo Rewards problem, catering order, gift card, food quality concern, nutrition question, or support experience? Share your review below and explain which support route you used and whether the issue was resolved.

    Please do not post private information such as receipts, order numbers, catering order numbers, payment card details, gift card numbers or PINs, eGift numbers, account screenshots, Rewards screenshots, phone numbers, email addresses, home addresses, delivery details, medical or allergy details, employee private information, children’s names, or children’s photos.

    Page Update Note

    This Pollo Tropical customer service page was updated on June 30, 2026 to reflect current official customer service phone support, online contact routing, catering support, MyPollo Rewards, app and online ordering, gift card and gift card balance resources, nutrition links, corporate address details, privacy cleanup guidance, live CSN review status, and related Pollo Tropical complaint resources.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Pollo Tropical, Pollo Operations, Inc., Fiesta Restaurant Group, Authentic Restaurant Brands, any Pollo Tropical restaurant, franchise owner, licensed location, delivery provider, gift card provider, app provider, payment processor, catering provider, Rewards provider, or related company. This page is for informational purposes only and is designed to help consumers find customer service routes, complaint options, reviews, and support resources.

    Contact details, customer service routes, phone numbers, corporate addresses, app features, Rewards rules, catering processes, gift card terms, delivery availability, menu items, nutrition information, restaurant participation, licensed-location rules, franchise processes, and company policies can change. Always verify important information with the official Pollo Tropical website, restaurant location, app, receipt, confirmation email, gift card terms, catering order, or support route before sending private information or making decisions.

  • Quiznos Customer Service, Toasty Points, Complaints and Reviews

    Quiznos customer service issues often involve app orders, missing toasted subs, wrong toppings, incorrect bread, cold food, delivery problems, Toasty Points, receipt scanning, app login problems, gift cards, refused or damaged gift cards, catering orders, food quality, nutrition questions, allergen concerns, refund requests, and follow-up with a specific Quiznos location. Because many Quiznos restaurants are franchised and support may depend on the restaurant, app order, delivery provider, gift card provider, or catering route, the best support path depends on how you ordered and what went wrong.

    Start Here: Best Quiznos Support Path

    Use the route below before submitting a general complaint. This helps Quiznos identify whether your issue belongs with the local restaurant, online ordering system, app support, Toasty Points, gift card support, catering support, delivery provider, or corporate office.

    • Wrong or missing food: Contact the Quiznos location that prepared the order and keep your receipt or order confirmation.
    • App or online order issue: Include your order number, account email, restaurant location, payment date, pickup or delivery type, and screenshots of any error message.
    • Toasty Points issue: Use the app support route or official contact route and include your account email, receipt, purchase date, restaurant location, and points issue.
    • Receipt scanning problem: Keep the receipt barcode and submit the request before the receipt scan window expires.
    • Gift card balance issue: Use the official Quiznos gift card balance phone number and do not post the full card number or PIN publicly.
    • Refused or damaged gift card: Call the official refused-card number immediately and complete the replacement form with the requested proof.
    • Catering issue: Use the catering order route and keep the catering confirmation, location, date, time, and receipt.
    • Delivery complaint: Check whether the order was placed directly through Quiznos or through a third-party delivery app. The delivery provider may control driver issues and some refunds.
    • Food quality or allergen concern: Review Quiznos’ official nutrition and allergen information and contact the restaurant quickly if the issue is urgent.

    How to Contact Quiznos Customer Service

    Quiznos currently emphasizes online feedback, restaurant location support, app ordering, Toasty Points, gift cards, catering, and official corporate contact information. For most guest complaints, start with the Quiznos location involved or the official feedback/contact route.

    The old listing included 1-866-4-TOASTED, customer.service@quiznos.com, Monday through Friday customer service hours, and a Littleton, Colorado REGO address. The current official Quiznos pages reviewed for this update support the Denver corporate address, 720-359-3300 for general inquiries, official feedback/contact routing, Toasty Points support, gift card support, and location-based support. Verify any older phone, email, or hour claims directly with Quiznos before using them.

    Information To Have Ready Before Contacting Quiznos

    Before contacting Quiznos, gather the details that help support identify your restaurant, order, app account, Toasty Points issue, gift card, delivery provider, catering order, or payment problem.

    • Quiznos restaurant location, city, and state
    • Date and approximate time of your dine-in, pickup, delivery, app order, online order, or catering order
    • Receipt, order number, app confirmation, delivery confirmation, catering confirmation, or receipt barcode
    • Items ordered, including toasted subs, sammies, salads, soups, sides, chips, cookies, drinks, toppings, sauces, bread, or customizations
    • What was missing, incorrect, cold, delayed, unavailable, undercooked, stale, soggy, too salty, too spicy, or unsatisfactory
    • Photos of the food, packaging, receipt, receipt barcode, app error, or gift card issue if relevant
    • Toasty Points account email or phone number, shared only through official support
    • Gift card purchase receipt, activation receipt, card number, or balance issue details, shared only through official gift card support
    • Delivery provider name if a third-party delivery app was used
    • The resolution you want, such as refund, replacement, points correction, gift card replacement, catering credit, manager follow-up, apology, or written response

    Quiznos App, Online Orders, Pickup, and Delivery Help

    Quiznos supports app ordering and online ordering at participating restaurants. If your issue involves an app or online order, save the confirmation email, receipt, screenshots, restaurant location, order time, pickup or delivery selection, and payment details until the issue is resolved.

    Common app and online ordering issues include wrong pickup location, duplicate charge, failed checkout, missing sub, wrong bread, incorrect toppings, missing sauce, missing drink, unavailable item after payment, delayed pickup, delivery address problem, Toasty Points not appearing, and refund delays.

    If your order was placed through a third-party delivery app, start with that provider for driver complaints, delivery delays, cancellation issues, missing-item credits, refund timing, and delivery address problems. If the Quiznos restaurant prepared the food incorrectly, also contact Quiznos or the restaurant location with the order details.

    Toasty Points, App Rewards, Receipt Scans, and Login Help

    Quiznos Toasty Points lets customers earn rewards at participating locations. Quiznos says app users earn 1 point for every dollar spent. Reward options may include discounts, free combo items, free regular subs, free large subs, sign-up offers, birthday rewards, and referral rewards, depending on eligibility and current program terms.

    Quiznos says users can scan up to 2 receipts every 4 hours, use one redemption per visit, and scan receipt barcodes for 14 days. Quiznos also says points are awarded pre-tax and rounded down to the nearest dollar. Beginning 3/16/26, Quiznos says points expire after 365 days.

    Common Toasty Points complaints include missing points, receipt scanning problems, expired points, login issues, password resets, account email changes, birthday changes, duplicate accounts, order-ahead account problems, offers not applying, pending orders, and rewards not appearing at checkout.

    If your receipt scan did not work, keep the receipt and barcode. If your online or app order still says pending, check the order history and contact support through the app or official Quiznos support route.

    Quiznos Gift Card Support

    Quiznos sells digital gift cards and provides gift card balance support. Quiznos lists 1-800-242-5353 for gift card balance checks.

    If your Quiznos gift card is refused or damaged, Quiznos says to call 1-866-733-2943 immediately to deactivate the card, then complete the refused gift card form. Quiznos says a properly submitted claim with the card and receipt may result in a reimbursement check or replacement gift card for the remaining amount.

    Never post a full Quiznos gift card number, PIN, barcode, activation receipt, eGift link, or balance screenshot in a public review. Gift card details should be treated like cash and shared only through official Quiznos gift card support when necessary.

    Quiznos Catering and Group Orders

    Quiznos offers catering options such as sub and sammie trays, box lunches, salad bowls, chips, drinks, and desserts at participating locations. Catering issues may involve late pickup or delivery, missing trays, wrong quantities, missing utensils, missing chips or cookies, unavailable items, payment problems, tax-exempt questions, or refund requests.

    For catering complaints, keep the catering confirmation, event date, pickup or delivery time, restaurant location, contact name, phone number on the order, itemized receipt, and photos of any missing or incorrect items. Large orders are easier to review when you can show exactly what was ordered and what was missing.

    Restaurant Service, Food Quality, and Order Accuracy Complaints

    For restaurant-level issues, start with the manager if you are still at the Quiznos location. This is usually the fastest route for missing food, wrong toppings, cold food, stale bread, long waits, cleanliness concerns, rude service, manager concerns, incorrect pricing, or order accuracy problems.

    Quiznos orders can include toasted subs, custom bread, meat, cheese, sauces, toppings, soups, salads, sammies, cookies, chips, drinks, and limited-time items. When submitting a complaint, be specific about the sub name, size, bread, toppings, sauce, add-ons, and what went wrong.

    Nutrition, Ingredients, and Allergen Concerns

    Quiznos provides U.S. nutrition information and allergen information through official PDFs. The allergen document lists categories such as milk, eggs, fish, shellfish, tree nuts, peanuts, gluten/wheat, soy, sesame, and mustard.

    Quiznos says allergen and ingredient information is based on standard product formulas, but variations may occur because of suppliers, ingredient substitutions, recipe revisions, and restaurant procedures. Quiznos also says products may be produced on shared vendor equipment or in the same vendor facility with allergens, and that items are prepared in common areas and may contain trace amounts of ingredients found in other products.

    If your complaint involves food safety, allergen exposure, illness, undercooked food, foreign objects, contamination, or a serious ingredient concern, save the food, packaging, receipt, photos, restaurant location, date, and time. If someone may be having an allergic reaction or medical emergency, contact emergency services or a medical professional immediately instead of waiting for a customer service response.

    Franchise, Location, and Ownership Issues

    Many Quiznos restaurants are franchised or operated by local owners. That can affect how complaints, refunds, local pricing, hours, staffing, delivery availability, catering availability, manager follow-up, and employment issues are handled.

    For store-level complaints, provide the exact Quiznos location. This helps route issues about service, cleanliness, wait times, food quality, missing items, employee behavior, local hours, app ordering, delivery availability, and franchise follow-up.

    Quiznos is associated with Quiz Holdings, LLC and The Quizno’s Master LLC in official website and legal contexts. REGO Restaurant Group and High Bluff Capital Partners have also been publicly associated with the Quiznos restaurant platform. For consumer complaints, however, the fastest route is usually the restaurant involved, official Quiznos feedback, app support, or gift card support depending on the issue.

    Privacy and Public Review Cleanup Tips

    CustomerServiceNumbers.com allows customers to share Quiznos reviews, but public comments should not include private information. Describe the issue clearly while keeping payment, account, gift card, delivery, employment, medical, allergy, child-related, and employee-private details out of the review.

    Do not post receipts, order numbers, catering order numbers, receipt barcodes, payment details, card numbers, gift card numbers or PINs, eGift links, account screenshots, app verification codes, Toasty Points screenshots, phone numbers, email addresses, home addresses, delivery addresses, medical or allergy details, employee private information, payroll records, children’s names, or children’s photos. If your complaint involves a child, allergy, medical concern, payment dispute, employment issue, gift card issue, or delivery address, share sensitive details only through an official support route when necessary.

    Scams, Fake Quiznos Coupons, and Account Safety

    Be careful with fake Quiznos customer service phone numbers, fake refund pages, fake Toasty Points login pages, fake coupon offers, fake gift card balance sites, fake delivery support numbers, phishing emails, text scams, and social media giveaways. A legitimate support process should not ask for your password, full card number, gift card PIN, one-time verification code, remote access to your device, or payment through a gift card or cash transfer app.

    If you see an unfamiliar Quiznos, delivery app, gift card, restaurant, or mobile order charge on your card, check your Quiznos app history, email receipts, gift card purchase records, delivery app history, family member orders, and saved payment methods. If you still do not recognize the charge, contact your bank or card issuer promptly and consider using ChargeOnMyCard.com to research unknown card charges.

    Quiznos Reviews on CustomerServiceNumbers.com

    At the time of this update, the Quiznos listing on CustomerServiceNumbers.com showed 0 reviews and a 0 out of 5 star rating. Because there are no current CSN reviews for this listing yet, this page should not claim that CSN reviewers commonly praise or complain about specific Quiznos issues.

    If you have contacted Quiznos about a restaurant complaint, wrong order, missing sub, refund request, app order, online order, delivery issue, Toasty Points problem, receipt scan, gift card, refused gift card, catering order, food quality concern, allergen question, or support experience, you can leave a review below. Helpful reviews mention the location, issue type, support route used, and whether Quiznos responded.

    How To Escalate a Quiznos Complaint

    If your Quiznos issue is not resolved, start with the restaurant manager when the problem involves a recent visit, missing food, food quality, wait time, cleanliness, employee behavior, or a same-day order. If the issue involves online ordering, app support, Toasty Points, gift cards, catering, delivery, privacy, or accessibility, use the official support route specific to that issue.

    If you still do not receive a response, follow up with a concise written complaint that includes the restaurant location, order date, receipt or order number, issue summary, support route used, and requested resolution. For serious food safety concerns, you may also contact your local health department. For suspected fraud, phishing, unauthorized charges, or drained gift cards, contact your bank, card issuer, or gift card support promptly.

    Frequently Asked Questions About Quiznos Customer Service

    What is the best way to contact Quiznos customer service?

    For most customer service issues, use the official Quiznos feedback/contact page or contact the Quiznos location involved. The restaurant location is usually the fastest route for same-day missing food, wrong orders, food quality, or refund requests.

    Does Quiznos still use 1-866-4-TOASTED?

    The old listing included 1-866-4-TOASTED / 1-866-486-2783, but the current official Quiznos pages reviewed for this update did not clearly publish it as the main current customer service number. Verify the number directly with Quiznos before relying on it.

    What is the Quiznos corporate office phone number?

    Quiznos’ official About page lists 1-720-359-3300 for general inquiries.

    Where is Quiznos corporate office?

    Quiznos’ official About page lists the corporate office as 4700 S. Syracuse St, Suite 225, Denver, CO 80237.

    How do I contact Quiznos about an app or online order?

    Use the official feedback/contact route, app support route, or the restaurant location involved. Include your order number, account email, restaurant location, payment date, screenshots, and whether the order was for pickup or delivery.

    How do Quiznos Toasty Points work?

    Quiznos says Toasty Points members earn 1 point for every dollar spent at participating locations. Rewards can include discounts, free combo items, free regular subs, and free large subs, depending on the point balance and current program rules.

    Do Quiznos Toasty Points expire?

    Quiznos says that beginning 3/16/26, points expire after 365 days.

    How long do I have to scan a Quiznos receipt?

    Quiznos says receipt barcodes can be scanned for 14 days. The loyalty FAQ also says users can scan up to 2 receipts every 4 hours.

    How do I check a Quiznos gift card balance?

    Quiznos lists 1-800-242-5353 for gift card balance checks. Do not post your full gift card number, PIN, barcode, or balance screenshot publicly.

    What should I do if my Quiznos gift card is refused or damaged?

    Quiznos says to call 1-866-733-2943 immediately to deactivate a refused or damaged gift card, then complete the official refused-card form with the required proof.

    Does Quiznos provide allergen information?

    Yes. Quiznos provides U.S. allergen information online. Customers with allergies should review the official allergen PDF and contact the restaurant before ordering because products may involve shared vendor equipment and common preparation areas.

    Related Quiznos and Sandwich Customer Service Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint routes, support options, and company reviews since 2004. We review official company pages, support centers, contact forms, app and rewards resources, gift card routes, catering details, nutrition and allergen information, policy pages, customer feedback, and reader-submitted experiences to help people choose the best route for their issue.

    Share Your Quiznos Customer Service Experience

    Have you contacted Quiznos about a restaurant complaint, wrong order, missing sub, refund request, app order, online order, delivery issue, Toasty Points problem, receipt scan, gift card, refused gift card, catering order, food quality concern, allergen question, or support experience? Share your review below and explain which support route you used and whether the issue was resolved.

    Please do not post private information such as receipts, order numbers, catering order numbers, receipt barcodes, payment card details, gift card numbers or PINs, eGift links, account screenshots, Toasty Points screenshots, phone numbers, email addresses, home addresses, delivery details, medical or allergy details, employee private information, children’s names, or children’s photos.

    Page Update Note

    This Quiznos customer service page was updated on June 30, 2026 to reflect current official feedback routing, Denver corporate office information, Toasty Points guidance, gift card balance and refused-card support, app and online ordering help, catering resources, nutrition and allergen information, privacy cleanup guidance, live CSN review status, and related Quiznos complaint resources.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Quiznos, Quiz Holdings, LLC, The Quizno’s Master LLC, REGO Restaurant Group, High Bluff Capital Partners, any Quiznos restaurant, franchise owner, delivery provider, gift card provider, app provider, payment processor, catering provider, Toasty Points provider, or related company. This page is for informational purposes only and is designed to help consumers find customer service routes, complaint options, reviews, and support resources.

    Contact details, customer service routes, phone numbers, corporate addresses, app features, Toasty Points rules, gift card terms, catering availability, delivery availability, menu items, nutrition information, allergen information, restaurant participation, franchise processes, and company policies can change. Always verify important information with the official Quiznos website, restaurant location, app, receipt, confirmation email, gift card terms, catering order, or support route before sending private information or making decisions.

  • Buffalo Wild Wings Customer Service, Rewards, Complaints and Reviews

    Buffalo Wild Wings customer service issues often involve sports bar visits, takeout orders, delivery, BWW GO orders, missing wings or sauces, incorrect side items, late orders, promo codes, Buffalo Wild Wings Rewards, gift cards, app checkout problems, food quality, allergen questions, and local restaurant service. Because Buffalo Wild Wings has dine-in sports bars, takeout/delivery options, app ordering, gift cards, Rewards, and franchised or company-operated locations, the best support route depends on how you ordered and which location handled your food.

    Start Here: Best Buffalo Wild Wings Support Path

    Use the route below before submitting a general complaint. This helps Buffalo Wild Wings identify whether your issue belongs with the local sports bar, the online ordering system, the Rewards team, the gift card provider, or a delivery partner.

    • Dine-in sports bar complaint: Start with the manager at the location if you are still there. If you already left, use the official Buffalo Wild Wings FAQ/contact route and include the location, date, time, receipt, and what happened.
    • Missing wings, sauces, sides, or wrong order: Contact the sports bar that prepared the order. Save your receipt, app confirmation, delivery confirmation, and photos if relevant.
    • Delivery order issue: Check whether the order was placed through Buffalo Wild Wings directly or through a third-party delivery app. BWW says delivery order issues should be directed to the sports bar location listed in your confirmation email.
    • Rewards account issue: Use the Buffalo Wild Wings Rewards support route. BWW lists rewards/account phone support and email support on its official FAQ page.
    • Missing points: Use the Buffalo Wild Wings app, go to Rewards, choose Missing Points, and scan the QR code on your check or enter the claim number.
    • Promo code issue: Confirm the correct products are in your bag and that you meet the promo code requirements, such as minimum subtotal or eligible item rules.
    • Gift card issue: Use the official Buffalo Wild Wings gift card support route, balance checker, or gift card phone number. Do not post the card number or PIN publicly.
    • Nutrition or allergen concern: Review the official Buffalo Wild Wings nutrition, allergen, preparation, and ingredient guides before ordering.
    • Employment issue: Use Buffalo Wild Wings careers or the local restaurant/employer route, not a public guest review.

    How to Contact Buffalo Wild Wings Customer Service

    Buffalo Wild Wings currently emphasizes online FAQ/contact support for general customer service and gives more specific support routes for Rewards, gift cards, delivery, accessibility, privacy, and local sports bar issues. The company does not clearly publish one universal general customer service phone number for every restaurant complaint on its current FAQ page.

    Use the corporate/support-center phone for corporate or business-related matters, not as the first step for a missing order, refund request, delivery complaint, or restaurant-specific service issue. For those issues, start with the sports bar location, official FAQ/contact route, Rewards support, gift card support, or delivery provider as appropriate.

    Information To Have Ready Before Contacting Buffalo Wild Wings

    Before contacting Buffalo Wild Wings customer service, gather the details that help support identify your sports bar location, online order, Rewards account, payment, gift card, or delivery issue.

    • Buffalo Wild Wings location, city, and state
    • Date and approximate time of visit, pickup, delivery, or app order
    • Receipt, check number, order number, claim number, or app confirmation
    • Items ordered, including sauces, seasonings, sides, drinks, and customizations
    • What was missing, incorrect, late, cold, undercooked, overcooked, unavailable, or unsatisfactory
    • Photos of the food, packaging, receipt, or app error if relevant
    • Buffalo Wild Wings Rewards account email or phone number, shared only through official support
    • Promo code, reward certificate, or offer details
    • Gift card purchase receipt or activation receipt, without posting the full card number or PIN publicly
    • Delivery provider name if a third-party delivery app was used
    • The resolution you want, such as refund, replacement, reward correction, points credit, gift card help, manager follow-up, apology, or written response

    Buffalo Wild Wings App, Online Ordering, Pickup, and Delivery Help

    Buffalo Wild Wings allows customers to order for pickup or delivery through its website and app where available. If you place a delivery order directly with Buffalo Wild Wings, the company says delivery issues should be directed to the sports bar location listed in your order confirmation email.

    Common online ordering problems include wrong pickup location, failed checkout, duplicate charge, missing sauce, missing side, unavailable item after payment, incorrect customization, delayed order, delivery address issue, tip or fee question, and refund delay. Keep your confirmation email until the issue is resolved.

    If you ordered through DoorDash, Uber Eats, Grubhub, Postmates, or another delivery marketplace, start inside that app first. Third-party delivery providers may control driver complaints, refund credits, missing-item claims, delivery address problems, cancellations, and some payment disputes.

    Buffalo Wild Wings Rewards, Points, Promo Codes, and Rewards Shop

    Buffalo Wild Wings Rewards lets customers earn points on eligible purchases, redeem rewards, use offers, and access app or web features. BWW says rewards members can earn points on eligible purchases, redeem food rewards, and unlock special offers. The FAQ also explains that points are valid for 1 year from the time they are earned.

    If you forgot to sign in, Buffalo Wild Wings says to use the app, go to Rewards, choose Missing Points, and scan the QR code on your check or enter the claim number. For dine-in orders, tell your server you are a Rewards member and provide your phone number before checkout.

    For promo codes, check the offer terms carefully. Many promo code problems happen because the wrong products are in the bag, the order does not meet the subtotal requirement, the offer has expired, the location is not participating, or the discount does not show until checkout.

    For Rewards Shop merchandise, Buffalo Wild Wings says some sales are final, but a points refund may be issued in certain lost, damaged, or incorrect-item situations. Rewards Shop inventory may also be limited and can sell out quickly. Keep screenshots of the item, order confirmation, points used, payment method, shipping details, and error messages.

    Buffalo Wild Wings Gift Card Support

    Buffalo Wild Wings gift cards can be used at participating Buffalo Wild Wings sports bars and select online locations. The official gift card page says gift cards never expire or lose value. BWW also provides a gift card balance checker, and customers can ask a server for a gift card balance while at a sports bar.

    For gift card questions or complaints, Buffalo Wild Wings lists buffalowildwings@wgiftcard.com and 1-877-741-6281. For lost or stolen gift card issues, keep the original proof of purchase. Gift card terms may limit replacement for cards that are lost, stolen, damaged, or used without authorization.

    Never post a full Buffalo Wild Wings gift card number, PIN, barcode, activation receipt, or balance screenshot in a public review. Treat gift card information like cash.

    Dine-In, Sports Bar Service, and Food Quality Complaints

    For dine-in complaints, ask for the manager if you are still at the restaurant. This is usually the fastest route for missing food, wrong sauce, poor service, cold wings, long waits, seating problems, cleanliness concerns, bar service issues, or order accuracy problems.

    If the issue is not resolved at the location, follow up through Buffalo Wild Wings’ official FAQ/contact route. Include the location, date, time, receipt, server or manager role if relevant, food items involved, and the outcome you want. Avoid posting employee private information publicly.

    Nutrition, Allergens, and Preparation Questions

    Buffalo Wild Wings publishes nutrition, allergen, preparation, and ingredient guides online. Review those official guides before ordering if you have allergies, dietary restrictions, ingredient concerns, or questions about preparation methods.

    Buffalo Wild Wings also notes that one BWW GO Alliance Kitchen location in Atlanta is a shared kitchen where peanut and shellfish allergens are present in addition to allergens outlined in the allergen and preparation guide. If you have a serious allergy, ask the restaurant directly before placing your order and do not rely only on general menu descriptions.

    If someone may be having an allergic reaction or medical emergency, contact emergency services or a medical professional immediately instead of waiting for a restaurant customer service response.

    Alcohol, ID, and Sports Bar Issues

    Buffalo Wild Wings is a sports bar brand, and some locations serve alcohol where permitted by law. Alcohol service, ID checks, drink availability, takeout alcohol rules, age restrictions, hours, and local regulations can vary by location and state.

    If your complaint involves alcohol service, a bar tab, ID issue, overcharge, refusal of service, or staff conduct, contact the manager at the specific sports bar first. Do not post photos of IDs, payment cards, bar tabs, minors, or private guest details in a public review.

    Buffalo Wild Wings GO and Party Orders

    Buffalo Wild Wings GO is designed for off-premise ordering such as takeout and delivery. If your issue involves BWW GO, include the location, pickup or delivery time, confirmation email, items ordered, and whether the order was placed through Buffalo Wild Wings directly or through a third-party delivery app.

    For party-size orders, game-day orders, large wing orders, and group meals, double-check quantities, sauces, sides, dips, utensils, delivery/pickup time, and the location before checkout. Large orders are easier to correct quickly when the restaurant can see the full receipt and confirmation details.

    Privacy and Public Review Cleanup Tips

    CustomerServiceNumbers.com allows customers to share Buffalo Wild Wings reviews, but public comments should not include private information. Describe the issue clearly while keeping payment, account, delivery, health, allergy, child-related, and employee-private details out of the review.

    Do not post receipts, order numbers, payment details, gift card numbers or PINs, account screenshots, Rewards screenshots, verification codes, phone numbers, email addresses, home addresses, delivery details, medical or allergy details, employee private information, children’s names, children’s photos, IDs, or bar tab details. If your complaint involves a child, allergy, medical concern, alcohol-related issue, payment dispute, or delivery address, share sensitive details only through an official support route when necessary.

    Scams, Fake Buffalo Wild Wings Coupons, and Account Safety

    Be careful with fake Buffalo Wild Wings customer service phone numbers, fake coupon links, fake refund pages, fake gift card balance sites, fake Rewards login pages, phishing texts, fake social media giveaways, and delivery-support scams. A legitimate support process should not ask for your password, full card number, gift card PIN, verification code, remote access to your device, or payment through a gift card or cash transfer app.

    If you see an unfamiliar Buffalo Wild Wings, BWW GO, delivery app, or restaurant charge on your card, check your BWW app history, Rewards account, email receipts, delivery app history, family member orders, and saved payment methods. If you still do not recognize the charge, contact your bank or card issuer promptly and consider using ChargeOnMyCard.com to research unknown card charges.

    Buffalo Wild Wings Reviews on CustomerServiceNumbers.com

    At the time of this update, the Buffalo Wild Wings listing on CustomerServiceNumbers.com showed 0 reviews and a 0 out of 5 star rating. Because there are no current CSN reviews for this listing yet, this page should not claim that CSN reviewers commonly praise or complain about specific Buffalo Wild Wings issues.

    If you have contacted Buffalo Wild Wings about a dine-in complaint, takeout order, delivery problem, missing wings, wrong sauce, Rewards issue, promo code, gift card, app order, food quality concern, allergen question, bar service issue, or support experience, you can leave a review below. Helpful reviews mention the location, issue type, support route used, and whether Buffalo Wild Wings responded.

    How To Escalate a Buffalo Wild Wings Complaint

    If your Buffalo Wild Wings issue is not resolved, start with the sports bar manager when the problem involves a recent visit, food quality, missing items, service, wait time, cleanliness, seating, bar service, or a same-day order. If the issue involves delivery, app ordering, Rewards, gift cards, privacy, accessibility, or payment, use the support route specific to that issue.

    If you still do not receive a response, follow up with a concise written complaint that includes the sports bar location, order date, receipt or order number, issue summary, support route used, and requested resolution. For serious food safety concerns, you may also contact your local health department. For suspected fraud, phishing, unauthorized charges, or drained gift cards, contact your bank, card issuer, or gift card support promptly.

    Frequently Asked Questions About Buffalo Wild Wings Customer Service

    What is the Buffalo Wild Wings customer service phone number?

    Buffalo Wild Wings does not clearly publish one universal general restaurant-complaint phone number on its current FAQ page. The official FAQ/contact route is the best starting point for general customer service. BWW does list rewards/account support phone numbers, including 1-877-335-7693 and 1-866-704-0777, depending on the support topic.

    How do I complain about a Buffalo Wild Wings location?

    Start with the manager at the location if the issue is immediate. If you already left, use Buffalo Wild Wings’ official FAQ/contact route and include the sports bar location, date, time, receipt, order details, and requested resolution.

    Who handles Buffalo Wild Wings delivery complaints?

    If you ordered directly from Buffalo Wild Wings, contact the sports bar location listed in your confirmation email. If you ordered through a third-party delivery app, start with that delivery app because it may control refunds, driver issues, missing-item credits, and cancellations.

    How do I contact Buffalo Wild Wings Rewards support?

    Buffalo Wild Wings lists Rewards support at 1-877-335-7693 and support@buffalowildwings.com. The official FAQ/contact page also lists 1-866-704-0777 for rewards account issues.

    How do I get missing Buffalo Wild Wings Rewards points?

    Use the Buffalo Wild Wings app, go to Rewards, choose Missing Points, and scan the QR code on your check or enter the claim number. For dine-in orders, tell your server you are a Rewards member before checkout.

    How do I contact Buffalo Wild Wings about a gift card?

    Use Buffalo Wild Wings gift card support at buffalowildwings@wgiftcard.com or call 1-877-741-6281. Do not post your gift card number, PIN, barcode, or balance screenshot publicly.

    Do Buffalo Wild Wings gift cards expire?

    Buffalo Wild Wings says its gift cards do not expire or lose value. Gift card terms can change, so verify important details on the official gift card page before purchase or use.

    Where is Buffalo Wild Wings corporate office?

    Buffalo Wild Wings lists its corporate/support-center address as Three Glenlake Parkway NE, Atlanta, GA 30328. This address is better suited for corporate or written correspondence than for immediate order refunds or missing-food complaints.

    Who owns Buffalo Wild Wings?

    Buffalo Wild Wings is part of Inspire Brands, the restaurant company whose portfolio includes Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC.

    Related Buffalo Wild Wings and Restaurant Customer Service Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint routes, support options, and company reviews since 2004. We review official company pages, support centers, contact forms, phone numbers, policy pages, customer feedback, and reader-submitted experiences to help people choose the best route for their issue.

    Share Your Buffalo Wild Wings Customer Service Experience

    Have you contacted Buffalo Wild Wings about a dine-in complaint, online order, missing wings, delivery problem, Rewards issue, promo code, gift card, food quality concern, allergen question, bar service issue, refund request, or support experience? Share your review below and explain which support route you used and whether the issue was resolved.

    Please do not post private information such as receipts, order numbers, payment card details, gift card numbers or PINs, account screenshots, Rewards screenshots, phone numbers, email addresses, home addresses, delivery details, medical or allergy details, employee private information, children’s names, children’s photos, IDs, or bar tab details.

    Page Update Note

    This Buffalo Wild Wings customer service page was updated on June 30, 2026 to reflect current official FAQ/contact routing, Rewards support, gift card support, delivery guidance, nutrition and allergen resources, corporate/support-center address information, privacy cleanup guidance, live CSN review status, and related Buffalo Wild Wings complaint resources.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Buffalo Wild Wings, Buffalo Wild Wings, Inc., Inspire Brands, any Buffalo Wild Wings sports bar, franchise owner, delivery provider, gift card provider, app provider, payment processor, Rewards provider, or related company. This page is for informational purposes only and is designed to help consumers find customer service routes, complaint options, reviews, and support resources.

    Contact details, customer service routes, phone numbers, corporate addresses, app features, Rewards rules, promo codes, gift card procedures, delivery options, menu items, allergen information, restaurant participation, alcohol rules, franchise processes, and company policies can change. Always verify important information with the official Buffalo Wild Wings website, sports bar location, app, receipt, confirmation email, or support route before sending private information or making decisions.

  • Krystal Customer Service, Corporate Phone, Reviews and Complaints

    Krystal is a regional fast-food restaurant chain best known for small square burgers, breakfast items, chicken sandwiches, fries, drinks, desserts, and late-night fast-food meals. Customers may contact Krystal for help with restaurant complaints, incorrect orders, food quality, drive-thru service, app or online ordering problems, refunds, missing items, employee concerns, and corporate feedback.

    How to Contact Krystal Customer Service

    Best Ways to Get Help from Krystal

    The best way to contact Krystal depends on the issue. For a recent restaurant visit, use the Krystal contact form and include the location, date, time, order details, and receipt information. For app, online ordering, delivery, or payment concerns, include screenshots and order confirmations so Krystal can identify the transaction.

    For Restaurant Complaints

    If your complaint involves food quality, service, cleanliness, wait time, missing items, or an employee concern, include the restaurant address, visit date, approximate time, order number, and a short description of what happened. Photos of the receipt, food, packaging, or menu board may help support your complaint.

    For App or Online Order Problems

    If you ordered through the Krystal app or website, save your order confirmation, payment receipt, pickup or delivery time, and screenshots of any error messages. Use Krystal’s contact form to report the issue and request a refund, credit, correction, or follow-up.

    For Delivery App Orders

    If your Krystal order was placed through a third-party delivery app, the delivery company may control refunds, driver issues, delivery timing, and missing-item claims. Contact the delivery app first for refund or delivery problems, then contact Krystal if the issue appears to involve food preparation or restaurant service.

    For Corporate or Franchise Concerns

    Krystal restaurants may be company-operated or franchised. If a local restaurant does not resolve your issue, submit feedback through Krystal’s official contact page and include the exact restaurant location. You may also call the Krystal corporate office at 770-351-4500.

    What to Have Ready Before Contacting Krystal

    • The restaurant location or store address
    • Date and time of your visit or order
    • Order number or receipt number
    • Photos of the receipt, food, packaging, or issue
    • Whether the order was placed in-store, drive-thru, online, in the app, or through delivery
    • Payment method and charge amount, if the issue involves billing or a refund
    • A clear explanation of what happened and what resolution you are requesting

    Krystal Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows 3 Krystal reviews with an overall rating of 3.0 out of 5 stars. The CSN review sentiment is mixed. Two reviewers complain about food preparation, employee training, drive-thru wait times, and store operations. One reviewer praises a specific employee at the Kimball, Tennessee location for excellent service and hard work.

    Because the live CSN review sample is small and older, customers should read the individual comments and consider leaving a current review below if they have recently contacted Krystal customer service or visited a Krystal restaurant.

    Common Krystal Customer Complaints

    Customers searching for Krystal customer service often need help with:

    • Incorrect or missing food items
    • Cold food, undercooked food, or poor food quality
    • Long drive-thru waits
    • Rude or unhelpful restaurant employees
    • Restaurant cleanliness or maintenance concerns
    • App, online ordering, or login problems
    • Refunds for duplicate charges or failed orders
    • Delivery app order problems
    • Coupon, reward, or promotion issues
    • Difficulty getting a response from restaurant management

    Krystal Refund and Order Issue Help

    If your Krystal order was wrong, missing items, or not prepared correctly, keep the receipt and contact the restaurant or Krystal guest feedback as soon as possible. If the order was placed through the Krystal app or website, include the confirmation number and payment details. If the order was placed through a third-party delivery app, start with the delivery platform’s support tools for refunds or missing-item claims.

    Krystal App, Rewards, and Coupon Help

    If you are having trouble with the Krystal app, rewards, coupons, or online ordering, confirm that your app is updated and that you are signed into the correct account. Take screenshots of coupon errors, failed orders, reward balances, or payment problems before contacting support.

    Krystal Food Safety or Serious Restaurant Concerns

    If your concern involves possible food safety, illness, contamination, unsafe conditions, or a serious restaurant incident, document the date, time, location, food items, receipt, and photos. Contact Krystal through the official feedback page and consider contacting the local health department if the issue appears urgent or food-safety related.

    How to Escalate a Krystal Complaint

    If your Krystal issue is not resolved after the first contact, take these steps:

    1. Save your receipt, order confirmation, app screenshots, and photos of the issue.
    2. Write down the restaurant location, date, time, and names of any managers or employees involved, if known.
    3. Submit feedback through Krystal’s official contact page with the full details.
    4. Ask for written confirmation of any refund, replacement, credit, or follow-up.
    5. If your issue involves a delivery app, open a claim with the delivery company as well.
    6. If your issue involves an unauthorized or duplicate charge, contact your bank or card issuer if Krystal or the delivery platform does not resolve it.

    Related Fast Food Customer Service Pages

    Related Corporate Office Page

    Other Helpful Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service information since 2004. Our pages are designed to help customers locate support options, understand common complaints, and share real customer service experiences. We are not affiliated with Krystal Restaurants, LLC, and the information on this page is provided for consumer reference only.

    Share Your Krystal Customer Service Experience

    Have you contacted Krystal customer service or visited a Krystal restaurant recently? Share your experience below. Your review can help other customers understand how Krystal handles restaurant complaints, food quality issues, wrong orders, app problems, refunds, drive-thru service, and complaint resolution.

    Disclaimer: CustomerServiceNumbers.com is not affiliated with Krystal Restaurants, LLC. Contact information may change, and customers should confirm details directly with Krystal when possible.

  • Arby’s Customer Service Phone Number: Orders, Refunds & Complaints

    Arby’s is a quick-service restaurant chain known for roast beef sandwiches, curly fries, chicken sandwiches, market fresh sandwiches, gyros, shakes, limited-time menu items, app ordering, rewards offers, gift cards, drive-thru service, pickup, and delivery. Customers may need Arby’s support for wrong orders, missing food, food quality, refunds, app problems, Arby’s Rewards, gift cards, coupons, delivery issues, unauthorized charges, local restaurant complaints, or customer service concerns.

    If you are looking for the Arby’s customer service phone number, the general Arby’s customer service number is 1-800-599-2729. For food quality or product quality assurance concerns, ARCOP at Inspire Brands also lists 1-888-805-7825 as a food customer service line.

    How to Contact Arby’s Customer Service

    Important Note About Local Arby’s Restaurants

    Many Arby’s restaurants are franchise-operated, so order problems, staffing complaints, local hours, coupons, mailed offers, refunds, and restaurant-level concerns may need to be handled by the specific location, local manager, district manager, or franchise owner. For a wrong order, missing food, cold food, poor service, or a location-specific complaint, start with the restaurant listed on your receipt.

    If the local restaurant does not resolve the issue, use Arby’s customer service phone number, Arby’s online support route, or a written complaint with the restaurant location, order date, receipt, and requested resolution.

    Best Way to Reach Arby’s by Issue

    Wrong, Missing, or Poor-Quality Order

    For a wrong sandwich, missing item, cold food, incorrect toppings, missing sauces, poor food quality, or drive-thru order mistake, contact the Arby’s restaurant listed on your receipt as soon as possible. If the location does not resolve the problem, call 1-800-599-2729 or submit the issue through Arby’s support route. Keep the receipt, order number, photos, and restaurant address.

    Online Order Problems

    For Arby’s app or Arbys.com pickup orders, use the support route in Arby’s FAQ/contact page. Arby’s says online orders placed for immediate or future pickup cannot be changed or canceled after they are placed. If there is an error with the order, submit the details to Arby’s support.

    Online Order Refunds

    If you need a refund for an online order placed through Arby’s app or website, use Arby’s support message route and include the order number, restaurant location, date, charge amount, receipt, and explanation. If you received an app or website error and believe you were charged anyway, save screenshots of the error and the card charge.

    Delivery Orders

    Delivery support depends on where the order was placed. If the order was placed through a third-party app such as DoorDash, Uber Eats, or Grubhub, contact that delivery platform first. Arby’s says delivery orders placed through Arbys.com or the Arby’s app are managed and fulfilled by DoorDash, so DoorDash customer service may handle delivery or driver-related problems.

    Arby’s App, Account, and Rewards Issues

    For Arby’s app login problems, verification-code issues, account access, rewards, missing offers, payment errors, deal redemption, or trouble updating your phone number or email, use Arby’s app or website support. Include your account email, phone number, screenshots, reward details, store location, and order number if applicable.

    Gift Card Issues

    Arby’s gift cards can be used at participating U.S. Arby’s restaurants. Arby’s says gift cards cannot currently be used for online orders and that Arby’s gift cards do not expire or lose value. If your gift card is lost, stolen, damaged, or not working, use Arby’s gift card support route and provide the card details and proof of purchase if available.

    Coupons, Deals, and Mailed Offers

    Coupon participation can vary by restaurant operator. If a coupon, app deal, email offer, or mailed offer is not accepted, ask the local restaurant manager whether that location participates. For app deals, make sure you are signed in to Arby’s Rewards and that the offer code has not expired.

    Food Safety or Allergen Concerns

    For allergen, ingredient, nutrition, or food safety questions, review Arby’s nutrition and allergen information and contact the restaurant or support team if needed. If you believe there is an immediate health concern, stop eating the item, save the receipt and packaging, take photos if appropriate, and report the issue promptly.

    Employee, Payroll, or W-2 Questions

    Current or former restaurant employees should contact their manager or franchise owner for paystub, W-2, scheduling, workplace, or employment-related questions. Corporate employees may have separate Inspire Brands support routes. CustomerServiceNumbers.com is not an employment support channel for Arby’s.

    What to Have Ready Before Contacting Arby’s

    • Restaurant location, city, state, and store number if available
    • Receipt, order number, mobile order number, or delivery confirmation
    • Date and time of visit, pickup, drive-thru, or delivery
    • Photos of the food, packaging, receipt, or issue when appropriate
    • Arby’s app or rewards account email if the issue involves a digital order
    • Delivery platform name if the order was placed through DoorDash, Uber Eats, Grubhub, or another service
    • Gift card number and proof of purchase if the issue involves a gift card
    • Coupon, reward, or offer screenshot if the issue involves a discount
    • Names of employees, managers, or support agents already contacted
    • Charge amount and payment method if the complaint involves billing or a refund
    • Your requested resolution, such as refund review, replacement item, missing item correction, app credit, gift card help, coupon replacement, manager callback, or written explanation

    Common Arby’s Customer Service Issues

    Arby’s customers may contact support for help with:

    • Customer service phone number questions
    • Wrong orders or missing food
    • Cold food or food quality complaints
    • Refund requests
    • Duplicate charges or unauthorized charge concerns
    • App or online ordering problems
    • Arby’s Rewards account issues
    • Deal, coupon, or offer problems
    • Gift card issues
    • Delivery order problems
    • Drive-thru or counter service complaints
    • Restaurant cleanliness or staffing concerns
    • Local restaurant hours or closures
    • Nutrition, allergen, or food safety questions
    • Franchise or local management complaints

    Arby’s Customer Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently shows Arby’s with a 2.5 out of 5-star rating based on 8 reviews. Current review themes include unauthorized charge concerns, customers trying to reach a real phone number, poor service at specific locations, employee or manager conduct complaints, and wrong-order complaints.

    These reviews are individual customer experiences and may not represent every Arby’s restaurant. Because many locations are franchise-operated, experiences can vary by restaurant, manager, location, and order channel. If you leave a review below, include the city, state, restaurant location, order date, and whether the issue involved an in-store order, drive-thru order, app order, delivery order, gift card, rewards account, or refund request.

    Arby’s Refund and Billing Tips

    • Keep the receipt and order number.
    • Contact the restaurant first for in-store or drive-thru orders.
    • Use Arby’s support route for app or website order issues.
    • Contact the delivery platform first if the order was placed through DoorDash, Uber Eats, Grubhub, or another third-party service.
    • Take screenshots of app errors, duplicate charges, or checkout failures.
    • Ask for a case number, manager callback, or written response when appropriate.
    • If a charge appears unauthorized and Arby’s or the delivery platform cannot explain it, contact your bank or card issuer promptly.

    Arby’s App, Rewards, and Online Order Tips

    • Make sure you are signed in before using Arby’s Rewards or app deals.
    • Check the selected restaurant location before placing an order.
    • Review the pickup time, restaurant address, items, and payment method before checkout.
    • Save screenshots of any app error or missing reward.
    • Remember that prices may vary by restaurant location.
    • Gift cards cannot currently be used for online orders.
    • If an online order was submitted incorrectly, use Arby’s support route quickly and include the order details.

    Arby’s Scam and Account Safety Tips

    • Use Arbys.com, the Arby’s app, the official Arby’s contact page, or the phone number on your receipt.
    • Be cautious of fake Arby’s customer service phone numbers in search ads, social media posts, or unofficial refund pages.
    • Do not share your password, verification code, full card number, or gift card PIN with someone who contacts you unexpectedly.
    • Do not pay a supposed Arby’s support agent by gift card, cryptocurrency, wire transfer, or payment app.
    • Watch for fake delivery texts, fake refund links, and fake job offers using restaurant brand names.
    • If you see an unknown Arby’s charge, compare it with your receipt, app order, delivery order, gift card purchase, or family member’s order before disputing it.

    How to Escalate an Arby’s Complaint

    1. Start with the restaurant tied to the receipt or order.
    2. Ask for the manager if the front counter or drive-thru staff cannot resolve the issue.
    3. Document the complaint with receipts, photos, app screenshots, delivery confirmations, names, dates, and times.
    4. For app, online order, rewards, or gift card issues, use Arby’s official support route and include account/order details.
    5. For delivery orders placed through a third-party app, contact that platform first.
    6. Call Arby’s customer service at 1-800-599-2729 if the local route does not resolve the issue.
    7. For serious product-quality issues, call 1-888-805-7825 when appropriate.
    8. If the issue remains unresolved, ask for review by a district manager, franchise owner, or corporate support team.
    9. For formal written complaints, send a concise letter to Arby’s / Inspire Brands at Three Glenlake Parkway NE, Atlanta, GA 30328.

    Arby’s Compared with Other Fast-Food and Sandwich Chains

    Arby’s competes with fast-food and sandwich chains such as Subway, Wendy’s, Jimmy John’s, McDonald’s, Burger King, KFC, Taco Bell, Chick-fil-A, Culver’s, Jersey Mike’s, Firehouse Subs, and Popeyes. Customers often compare restaurants based on customer service phone number access, order accuracy, food quality, app ordering, delivery support, rewards programs, drive-thru speed, coupon policies, and complaint resolution.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About Arby’s Customer Service

    What is the Arby’s customer service phone number?

    The Arby’s customer service phone number is 1-800-599-2729. Use this number for general Arby’s customer service, restaurant complaints, app issues, rewards questions, and unresolved order concerns.

    What is the Arby’s food quality customer service number?

    ARCOP at Inspire Brands lists 1-888-805-7825 as food customer service for product quality assurance.

    Who should I contact for a wrong Arby’s order?

    Start with the Arby’s restaurant listed on your receipt. If the restaurant does not resolve the issue, use Arby’s support route or call 1-800-599-2729.

    Can I change or cancel an Arby’s online order?

    Arby’s says online orders placed for immediate or future pickup cannot be changed or canceled after they are placed. If there is an error with your order, submit the details through Arby’s support.

    Who handles Arby’s delivery complaints?

    If you ordered through DoorDash, Uber Eats, Grubhub, or another delivery app, contact that delivery platform first. Arby’s says delivery orders placed through Arbys.com or the Arby’s app are managed and fulfilled by DoorDash.

    Can I use an Arby’s gift card online?

    Arby’s says gift cards cannot currently be used as a payment method for online orders. Gift cards can be used at participating U.S. Arby’s restaurants.

    Do Arby’s gift cards expire?

    Arby’s says its gift cards do not expire or lose value.

    How do I contact a specific Arby’s restaurant?

    Use the Arby’s restaurant locator to find the local restaurant’s address, hours, and phone number. This is usually the best first step for a location-specific order, service, or hours complaint.

    Where is Arby’s corporate headquarters?

    Arby’s is part of Inspire Brands, whose Global Support Center is located at Three Glenlake Parkway NE, Atlanta, GA 30328.

    What is the Inspire Brands corporate phone number?

    Inspire Brands lists its main line as 1-678-514-4100. For routine Arby’s order, refund, app, delivery, or restaurant complaints, start with the restaurant, Arby’s support, or the customer service phone number instead of the corporate line.

    Is CustomerServiceNumbers.com affiliated with Arby’s?

    No. CustomerServiceNumbers.com is not affiliated with Arby’s Restaurant Group, Inc., Inspire Brands, ARCOP, DoorDash, any Arby’s franchise owner, or any Arby’s restaurant location. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Arby’s customers find the correct customer service phone number and support path for wrong orders, refunds, app issues, delivery, rewards, gift cards, food quality, local restaurant complaints, and escalation.

    Share Your Arby’s Customer Service Experience

    Have you contacted Arby’s about the customer service phone number, a wrong order, missing food, food quality, refund, app issue, delivery order, gift card, rewards account, coupon, unauthorized charge, restaurant complaint, or manager follow-up? Share your experience below to help other customers know what to expect.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Arby’s Restaurant Group, Inc., Inspire Brands, ARCOP, DoorDash, Uber Eats, Grubhub, any Arby’s franchise owner, or any Arby’s restaurant location. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences. This page is not legal, health, food safety, employment, chargeback, or financial advice.

  • Burger King Customer Service: Orders, Refunds & Complaints

    Burger King customers may need assistance with an incorrect order, missing food, refund, BK App payment, delivery problem, Royal Perks account, gift card, restaurant complaint, food-quality concern, or an unfamiliar charge.

    The correct place to start depends on where the order was placed. Orders made through the BK App or BK.com are generally handled by Burger King Guest Care, while restaurant purchases and third-party delivery orders follow different refund procedures.

    Below are Burger King’s primary support options, practical resolution steps, historical CustomerServiceNumbers.com review sentiment, and related consumer resources.

    Burger King contact information reviewed and updated in June 2026.

    Burger King Customer Service Help by Issue

    • Order placed through the BK App or BK.com: Contact Burger King Guest Care for help with an incorrect order, payment problem, missing item, or eligible refund request.
    • Order placed inside a Burger King or at the drive-thru: Contact or return to the restaurant that processed the payment.
    • Order placed through DoorDash, Uber Eats, or another delivery platform: Contact the delivery service through which the order was placed.
    • Incorrect, missing, cold, or poorly prepared food: Save the receipt and contact the restaurant promptly. Use Guest Care if the restaurant does not resolve the matter.
    • Duplicate or incorrect BK App charge: Review the order history and payment record, then submit a Guest Care request.
    • Royal Perks Crowns or reward problem: Sign in to the BK account and contact Guest Care with the order details.
    • BK account or login problem: Use the Burger King Help Center’s account section or contact Guest Care.
    • Gift-card balance problem: Keep the physical or digital gift card, purchase receipt, and transaction details before contacting Guest Care.
    • Restaurant cleanliness or employee complaint: Identify the exact restaurant, visit date, time, and order number.
    • Food-safety or allergy concern: Stop eating the product, retain the receipt and packaging when appropriate, and report the matter promptly.
    • Unresolved restaurant complaint: Ask for the restaurant manager or franchise operator, then escalate through Burger King Guest Care.

    How To Contact Burger King

    Important: The previously listed 305-378-3535 number should not be presented as Burger King’s primary Guest Care number. Burger King’s current Help Center directs customers to 1-888-218-7853 or its online support form.

    Burger King does not publish one universal schedule that applies to every restaurant or Guest Care channel. Restaurant hours vary by location, and telephone or online-response availability may change.

    How To Request a Burger King Refund

    The refund process depends on how the order was placed and which company processed the payment.

    BK App or BK.com Orders

    For an order placed directly through the BK App or BK.com, contact Burger King Guest Care. The support team can review order problems and eligible refund requests under Burger King’s applicable refund policies.

    Include:

    • The email address associated with the BK account
    • The restaurant location
    • The order date and approximate time
    • The order or confirmation number
    • The amount charged
    • A description of what was missing or incorrect
    • Photos when they help document the problem
    • The resolution requested

    Restaurant and Drive-Thru Orders

    If the purchase was made inside a Burger King restaurant or at its drive-thru, request the refund from that restaurant. The restaurant processed the payment and must generally review and approve the refund.

    Bring or provide the receipt, payment method, order details, and the food or packaging when appropriate. Ask for the restaurant manager if the first employee cannot authorize a correction or refund.

    If the restaurant does not resolve the matter, contact Burger King Guest Care and explain which restaurant and manager you contacted.

    DoorDash, Uber Eats, and Other Delivery Orders

    If the order was placed and paid for through DoorDash, Uber Eats, or another third-party delivery platform, submit the complaint through that service.

    Burger King may not have access to the complete order or payment information when a separate delivery company processed the transaction. Use the delivery app’s order-help or refund process and retain screenshots of the order.

    If the order was placed through the BK App or BK.com but delivered by a delivery partner, start with Burger King Guest Care because Burger King received the original order.

    Wrong, Missing, or Poorly Prepared Burger King Orders

    Order complaints may involve missing food, incorrect sandwiches, omitted modifications, cold food, undercooked products, unavailable items, long waits, or an order given to the wrong customer.

    What To Do

    1. Check the receipt or app confirmation against the food received.
    2. Photograph the order when the problem can be visually documented.
    3. Contact the restaurant as soon as possible.
    4. Ask whether the restaurant can replace the item or issue a refund.
    5. Record the employee or manager’s name and response.
    6. Contact Guest Care if the restaurant does not resolve the complaint.

    Be specific about whether the requested resolution is a replacement, refund, account credit, restored reward, or explanation.

    BK App Payment and Duplicate-Charge Problems

    A BK App payment problem may involve a duplicate charge, a payment accepted without an order confirmation, a canceled order that still appears charged, or an amount that differs from the expected total.

    Before contacting Burger King:

    • Review the BK account’s order history
    • Check whether the transaction is pending or fully posted
    • Confirm that a second order was not submitted accidentally
    • Save screenshots of the order and payment status
    • Check email for an order confirmation
    • Record the restaurant and order time

    A temporary pending authorization may differ from a completed charge. If the transaction remains posted but no valid order was received, contact Guest Care and provide the transaction details.

    If Burger King cannot locate the transaction and the charge appears unauthorized, contact the bank or card issuer after documenting your attempt to resolve the problem with Burger King.

    Royal Perks Crowns, Rewards, and Account Problems

    Royal Perks members may contact Burger King about missing Crowns, an offer that did not apply, an unavailable reward, login trouble, or a balance associated with an old BK account.

    Before submitting a request:

    • Confirm that you were signed in before placing the order
    • Check the Royal Perks activity in the account
    • Save the order receipt or confirmation
    • Note the offer or reward used
    • Confirm whether the restaurant participated in the offer
    • Review any expiration date or purchase requirement

    Burger King currently states that an account’s email address cannot be edited after it is established. A customer who wants to use a different email may need to create a new account and contact Guest Care about transferring eligible Crown Points or gift-card funds.

    Burger King Gift-Card Problems

    Gift-card complaints may involve a card that will not work, a balance that appears incorrect, an online payment problem, a damaged card, or funds associated with an old BK account.

    Keep the following information:

    • The physical or digital gift card
    • The original purchase receipt, when available
    • The date and location where the card was purchased
    • The expected balance
    • The date and restaurant where the card was declined
    • Any error message shown in the app

    Do not publish the complete gift-card number or PIN in a public review.

    Restaurant Cleanliness and Employee Complaints

    Most Burger King restaurants are independently operated by franchisees. This means a location manager or franchise operator may be the fastest route for a complaint involving cleanliness, staffing, restaurant hours, employee conduct, or food preparation.

    Document:

    • The complete restaurant address
    • The restaurant number shown on the receipt
    • The date and approximate time
    • Whether the order was dine-in, drive-thru, pickup, or delivery
    • The names or descriptions of employees contacted
    • Photos when appropriate and legally permitted
    • The manager’s response
    • The resolution requested

    When submitting a Guest Care request, avoid describing the complaint only as “bad service.” Explain what occurred, who was contacted, and what reasonable correction you requested.

    Food-Safety and Allergen Concerns

    If food appears undercooked, contaminated, improperly handled, or likely to contain an unexpected allergen, stop eating it and contact the restaurant promptly.

    When appropriate:

    • Retain the receipt and packaging
    • Photograph the food
    • Record the restaurant and order time
    • Ask for the manager
    • Submit a Burger King Guest Care report
    • Seek medical care when symptoms or exposure warrant it

    Customers with allergies should review Burger King’s current ingredient and allergen information before ordering. Restaurant kitchens handle multiple ingredients, and cross-contact may be possible.

    CustomerServiceNumbers.com cannot determine whether food caused an illness or provide medical advice.

    Burger King Restaurant Hours and Closed-Location Complaints

    Burger King restaurant hours vary by location. Online listings, delivery platforms, signs, and actual operating hours may occasionally differ.

    If a restaurant is closed during posted hours:

    1. Confirm the location and current hours through the Burger King locator.
    2. Check whether the restaurant posted a temporary notice.
    3. Record the date and time.
    4. Contact the restaurant or submit the information to Guest Care.
    5. Explain whether a prepaid mobile order was affected.

    If a paid mobile order could not be collected because the restaurant was closed, include the order number and request that Guest Care review the payment.

    How To Escalate an Unresolved Burger King Complaint

    1. Start with the restaurant. For an in-person or drive-thru purchase, ask for the restaurant manager.
    2. Identify who processed the payment. Burger King, the restaurant, DoorDash, Uber Eats, or another company may control the refund.
    3. Submit a Guest Care request. Include the receipt, restaurant, order details, and requested resolution.
    4. Save the case number. Keep confirmation emails and screenshots.
    5. Ask for franchise follow-up. Location complaints may need review by the franchise owner or operating company.
    6. Reply through the existing case. Keep updates connected to the original complaint when possible.
    7. Request a clear decision. Ask whether the case was approved, denied, referred to the restaurant, or still under review.
    8. Keep payment records. Retain receipts and card statements until the issue is resolved.

    Burger King President Guest Feedback Line

    In February 2026, Burger King announced a guest-feedback phone and text line for Burger King U.S. and Canada President Tom Curtis at 305-874-0520.

    Burger King stated that the president would personally take as many calls as possible and that messages would be reviewed and answered. Because this is a special feedback initiative, availability and handling may change. Customers should still use Guest Care for refunds, payments, account issues, and formal order complaints.

    For additional ownership and headquarters information, visit the Burger King Corporate Office Headquarters page.

    Burger King Customer Reviews and Complaint Sentiment

    At the time this page was updated, Burger King had a rating of 2.7 out of 5 stars on CustomerServiceNumbers.com based on six historical reviews.

    The visible reviews primarily discuss:

    • Gift-card balance or access problems
    • Restaurants not open during expected hours
    • Cleanliness and maintenance concerns
    • Long drive-thru waits
    • Cold or poorly prepared food
    • Employee service and restaurant policies

    These reviews are an older and relatively small sample. They should not be interpreted as a current rating of every Burger King restaurant, franchisee, employee, or customer-service department.

    The reviews are most useful for identifying the types of experiences that caused customers to seek assistance. Restaurant service may differ significantly by location and franchise operator.

    What To Include in Your Burger King Review

    • The restaurant city, state, and location
    • The date and approximate time of the visit
    • Whether the order was placed in person, through the app, or through a delivery service
    • Whether the issue involved food, service, payment, a refund, rewards, or cleanliness
    • Whether you spoke with the restaurant manager
    • Whether Guest Care opened a support case
    • How long it took to receive a response
    • Whether the problem was resolved

    Do not publish complete payment-card numbers, gift-card numbers, account passwords, home addresses, employee personal information, or other sensitive information in a review.

    Burger King Frequently Asked Questions

    What is the Burger King Guest Care phone number?

    Burger King Guest Care can currently be reached at 1-888-218-7853. Customers can also submit a request through the official Burger King Help Center.

    How do I get a refund from Burger King?

    For BK App or BK.com orders, contact Burger King Guest Care. For purchases made inside a restaurant or at the drive-thru, request the refund from that restaurant. For orders placed through a third-party delivery app, contact the delivery platform.

    What should I do if my Burger King order is wrong?

    Save the receipt, photograph the order when appropriate, and contact the restaurant promptly. For app or website orders, submit the order details to Burger King Guest Care.

    Who handles a DoorDash or Uber Eats Burger King refund?

    The third-party delivery service generally handles the refund when the order was placed and paid for through that platform. Burger King may not have access to the platform’s complete order and payment records.

    How do I complain about a Burger King restaurant?

    Start with the restaurant manager. Record the restaurant address or number, visit date, order number, and requested resolution. Escalate through Burger King Guest Care if the restaurant does not resolve the complaint.

    How do I report missing Royal Perks Crowns?

    Confirm that you were signed in when placing the order, save the receipt or confirmation, and contact Guest Care with the BK account email and order information.

    Can I change the email address on my BK account?

    Burger King currently states that an existing account email cannot be edited. A customer may need to create a new account and contact Guest Care about transferring eligible Crown Points or gift-card funds.

    What should I do about a duplicate Burger King charge?

    Check whether the charge is pending or posted, review the BK order history, and save screenshots. Contact Guest Care if a completed charge does not match a valid order.

    Are all Burger King restaurants owned by Burger King?

    No. Nearly all Burger King restaurants are operated by independent franchisees. Location-specific complaints may therefore require assistance from the restaurant manager or franchise operator, with Burger King Guest Care helping document or escalate the issue.

    Where is Burger King headquartered?

    Burger King and its parent company’s U.S. operations are based at 5707 Blue Lagoon Drive, Miami, Florida 33126. Additional information is available on the Burger King Corporate Office Headquarters page.

    Related Restaurant Customer Service Pages

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize company contact options, common customer problems, review sentiment, complaint information, and practical resolution steps.

    Our goal is not simply to repeat a company phone number. We help consumers determine who processed an order, identify the correct support channel, prepare the information needed for a complaint, and understand possible escalation steps.

    Reviews may be moderated for spam, profanity, and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your Burger King Experience

    Have you contacted Burger King about an incorrect order, refund, app payment, delivery, Royal Perks account, gift card, food-quality issue, restaurant cleanliness, or employee complaint?

    Leave a rating and review below. Include the restaurant location, how the order was placed, which support channel you used, how long it took to receive a response, and whether the problem was resolved.

    Your experience may help another customer determine whether to contact the restaurant, Burger King Guest Care, or a third-party delivery service.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Burger King Company LLC, Burger King Corporation, Restaurant Brands International, or any Burger King franchisee. Burger King does not provide customer support through this website. Contact Burger King, the applicable restaurant, or the payment-processing delivery service directly regarding orders, refunds, accounts, rewards, payments, food, or restaurant operations.

  • Captain D’s Customer Service, Contact Form & Complaints

    Before contacting Captain D’s customer service, decide whether your issue involves a recent restaurant visit, an online order, a missing or incorrect item, a refund, a coupon, a survey offer, Captain D’s Rewards, a gift card, delivery, food quality, nutrition, allergens, accessibility, or a complaint about a specific location. Captain D’s handles most guest feedback through its official online contact form, which lets customers identify the restaurant, service type, experience, and comments.

    Captain D’s Customer Service, Contact Form, and Support Options

    Use the contact options below for Captain D’s customer service, restaurant feedback, online order issues, rewards questions, coupons, gift cards, accessibility concerns, and corporate contact information.

    Important Phone Number Note for Captain D’s

    Older listings may show Captain D’s phone numbers such as 1-800-314-4819 or 1-615-391-5461. Those numbers appear in older corporate-office and business-directory contexts, but Captain D’s current official guest-contact page emphasizes the online contact form rather than a prominently published general customer-service phone number.

    For restaurant complaints, online-order issues, rewards questions, coupon problems, missing items, food quality concerns, and store feedback, use the official Captain D’s Contact Us form first. If you need help with a same-day order, also contact the local restaurant directly when possible.

    Choose the Correct Captain D’s Support Route

    Captain D’s customer service issues can involve a local restaurant, Guest Feedback, online ordering, delivery, rewards, coupons, gift cards, accessibility, or corporate resources. Choosing the correct route can help your complaint reach the right team.

    • Restaurant complaint: Use the official Contact Us form and select the restaurant involved.
    • Same-day wrong or missing order: Contact the local restaurant as soon as possible, then submit feedback online if the issue is not resolved.
    • Online order issue: Keep your receipt, order confirmation, restaurant location, and payment details ready for official support.
    • Delivery order issue: Contact Captain D’s and the delivery platform if ordered through a third-party app.
    • Rewards issue: Sign in to your Captain D’s Rewards account and review points, missed points, offers, and participating-location rules.
    • Coupon or survey issue: Keep the receipt, coupon, code, survey offer, and restaurant location, but do not post codes publicly.
    • Gift card issue: Keep the receipt and card information private and share it only through official support routes.
    • Food quality or allergen concern: Review nutrition and allergy information and contact the restaurant or guest support with product details.
    • Accessibility issue: Use the accessibility email and describe the web page, app, restaurant, or feature involved.

    What to Have Ready Before Contacting Captain D’s

    Before using the Captain D’s contact form or contacting a local restaurant, gather the information that applies to your issue.

    • Restaurant location, city, and state
    • Date and approximate time of visit or order
    • Receipt, order number, survey code, or coupon details
    • Service type, such as dine-in, drive-thru, takeout, online order, or delivery
    • Menu items ordered and items actually received
    • Photos of food quality, packaging, receipt, or issue, if helpful
    • Captain D’s Rewards account email or phone number, if relevant
    • Gift card or payment details, shared only through official support routes
    • Delivery platform name and order number, if ordered through delivery
    • A short explanation of what happened and the resolution you want

    Do not post private information in the public review section below. Remove full receipts, order numbers, survey codes, coupon codes, app or rewards screenshots, payment details, delivery addresses, phone numbers, emails, gift card numbers, gift card PINs, employee names where unnecessary, and medical or allergy details before posting.

    Common Reasons Customers Contact Captain D’s Customer Service

    Customers may contact Captain D’s support for many restaurant, order, coupon, rewards, gift card, and food-service issues, including:

    • Wrong food item or missing item
    • Refund request after an incorrect order
    • Drive-thru, dine-in, or takeout complaint
    • Online order not ready or not found
    • Delivery order late, missing, incomplete, or damaged
    • Food quality, freshness, portion size, temperature, or preparation concerns
    • Store cleanliness, employee behavior, or manager complaints
    • Coupon, survey, receipt offer, or code redemption problems
    • Rewards points, missed points, account access, or offer issues
    • Gift card balance or redemption concerns
    • Nutrition, ingredient, seafood, allergen, or menu questions
    • Accessibility, website, privacy, or contact-form issues

    Restaurant Complaints, Missing Items, and Refund Help

    If your issue involves a same-day restaurant visit, start with the local Captain D’s restaurant when possible. Local managers may be able to address wrong orders, missing items, refunds, food quality, wait time, cleanliness, and service issues faster than a corporate contact form.

    If the restaurant does not resolve the issue, use the official Captain D’s Contact Us form. Select the restaurant, service type, and experience details, then explain what happened and what resolution you are requesting.

    For refunds, be specific. Include the item, amount, date, order method, restaurant location, and whether you paid in store, online, or through a delivery platform. Refund timing can depend on the payment method, restaurant, and delivery service.

    Online Orders and Delivery Help

    If your issue involves an online Captain D’s order, keep your order confirmation, receipt, selected restaurant, pickup time, payment method, and item details. If the order is not found, not ready, incorrect, or incomplete, contact the restaurant first and then submit feedback online if needed.

    If you ordered through DoorDash, Uber Eats, Grubhub, Postmates, or another delivery platform, contact that platform too. Delivery apps may control driver issues, delivery fees, app credits, missing-delivery claims, and some refunds.

    When submitting a delivery complaint, include the restaurant, delivery platform, order number, delivery address privately, missing items, photos, and support response from the app if available.

    Captain D’s Rewards, Missed Points, Coupons, and Survey Issues

    Captain D’s Rewards allows customers to earn points on eligible purchases. Captain D’s FAQ says customers earn 1 point for every $1 spent, and that points can be redeemed for select menu items. It also says customers can add missed points by logging into their account and using receipt information.

    Rewards participation may vary. Captain D’s FAQ notes that some franchise-owned restaurants may not participate in the rewards program, so check with the local restaurant if points or redemptions do not work.

    If your issue involves a coupon, receipt survey, or promotional offer, keep the receipt, code, offer terms, expiration date, restaurant location, and screenshot if available. Do not post coupon codes, survey codes, phone numbers, emails, or rewards account details in public comments.

    Gift Cards and Scam Warnings

    For Captain D’s gift card issues, keep the receipt, activation proof, purchase location, and card information private. Share gift card details only through official support routes.

    Gift cards are commonly used in scams. Do not use Captain D’s gift cards or any other gift cards to pay taxes, bail, utility bills, debt collectors, tech support callers, medical bills, prize fees, shipping fees, or anyone claiming there is an emergency.

    Be careful with fake Captain D’s coupon offers, fake survey links, fake rewards messages, social media impersonators, and lookalike websites. Use official Captain D’s pages and app/account tools before entering personal information.

    Food Quality, Menu, Nutrition, and Allergen Questions

    For food quality complaints, include the restaurant location, date, time, receipt, menu item, and a clear description of the issue. Examples may include undercooked fish, cold food, missing sides, incorrect seafood platter, small portions, stale hush puppies, off-taste, poor packaging, or a food-safety concern.

    For nutrition, ingredient, seafood, and allergen questions, review Captain D’s official nutrition and allergy information. Ingredients, preparation, suppliers, and cross-contact risks can vary by product, restaurant, region, and menu update.

    If you have a serious allergy, medical condition, or urgent health concern, contact a qualified healthcare professional or emergency services as appropriate. Do not post medical details, diagnoses, allergy photos, or health information in public reviews.

    Accessibility, Privacy, and Website Contact

    Captain D’s accessibility statement asks customers with website accessibility questions or concerns to contact [marketing@captainds.com](mailto:marketing@captainds.com) and specify the web page and nature of the issue. Include the page URL, device, browser, assistive technology used, and what you were trying to do.

    For website or terms-related questions, Captain D’s terms list [webmaster@captainds.com](mailto:webmaster@captainds.com) and the Nashville mailing address. This route is best for site or terms questions, not necessarily for immediate restaurant complaints.

    Do not submit unsolicited business pitches, supplier solicitations, or donation requests through the guest feedback form. Captain D’s contact page says the form does not accept solicitations and that it does not respond to nonprofit donation requests through that form at this time.

    Captain D’s Complaints and Escalation Tips

    Start with the local restaurant when the issue involves a same-day order, wrong item, missing item, or immediate refund request. If the restaurant does not resolve the issue, submit feedback through the official Captain D’s Contact Us form.

    When filing a complaint, be specific. Include the restaurant location, date, time, receipt, order details, service type, photos if useful, and the resolution requested. If the issue involves rewards, coupons, gift cards, or payment, share those details only through official support routes.

    If the issue remains unresolved, keep a written record of contacts, case numbers, receipts, screenshots with private details removed, and promised follow-up. Depending on the issue, you may also need to contact a delivery app, payment card issuer, gift card support, local health department, or accessibility/privacy support route.

    What to Expect When Contacting Captain D’s

    Captain D’s support may ask for your email, name, phone number, restaurant location, service type, experience ratings, receipt details, order details, photos, and comments. If the issue involves a local restaurant, the support team may route the feedback to the location, franchise operator, or manager.

    Some issues can be handled through guest feedback. Others may need to be handled by the local restaurant, delivery platform, rewards provider, gift card support, accessibility contact, or corporate office depending on the issue.

    Captain D’s Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently shows a 2.8 out of 5 star rating for Captain D’s based on 10 reviews. The visible CSN reviews are older feedback from 2014 and 2015 and include coupon and survey problems, concerns about being required to provide a phone number or email for a coupon, coupon redemption problems, and one positive comment about the fish.

    Because these CSN reviews are older, this page treats them as historical CSN feedback rather than current broad customer sentiment. If you have contacted Captain D’s support, used the Contact Us form, reported a wrong order, requested a refund, had a rewards problem, had a coupon or survey issue, had a gift card problem, or filed a restaurant complaint, you can leave a review below. Please remove private order, payment, account, delivery, coupon, survey, gift card, and medical information before posting.

    Frequently Asked Questions About Captain D’s Customer Service

    Does Captain D’s have a customer service phone number?

    Captain D’s current official guest-contact page emphasizes an online Contact Us form rather than a prominently published general guest-support phone number. Older listings may show 1-800-314-4819 or 1-615-391-5461, but for restaurant complaints and guest feedback, use the official Contact Us form first.

    How do I contact Captain D’s about a restaurant complaint?

    Use the Captain D’s Contact Us form and select the restaurant involved. Include the location, date, time, receipt, order details, service type, and a clear description of the problem.

    How do I get help with a wrong or missing order?

    Contact the local restaurant as soon as possible. If the store does not resolve the issue, use the official Contact Us form with your receipt, order details, and the resolution you want.

    How do I add missed Captain D’s Rewards points?

    Captain D’s FAQ says missed points can be added by logging into your Captain D’s Rewards account and using information from your receipt.

    Do all Captain D’s restaurants participate in rewards?

    Captain D’s FAQ says rewards can be redeemed at participating restaurants and online ordering, but some franchise-owned restaurants may not participate.

    How do I contact Captain D’s about an accessibility issue?

    Email marketing@captainds.com and describe the web page, feature, device, browser, assistive technology, and accessibility issue.

    Can I post my receipt, coupon code, survey code, or gift card number in a review?

    No. Do not post full receipts, order numbers, coupon codes, survey codes, payment details, delivery addresses, phone numbers, emails, rewards screenshots, gift card numbers, gift card PINs, or medical/allergy details in public comments.

    Related Customer Service Resources

    Page Update Note

    This Captain D’s customer service page was updated on June 30, 2026, to emphasize the official guest feedback form, clarify that older phone numbers should not be treated as the primary current guest-support route without verification, confirm the Nashville corporate address, add rewards, coupon, survey, gift card, delivery, nutrition, allergen, accessibility, privacy, and escalation guidance, remove stray backticks and generic CSNDB/COH homepage links, and ground the review section in the live CSN review count and visible older feedback.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, support routes, complaint resources, and company contact information since 2004. CSN is not affiliated with Captain D’s, Captain D’s LLC, any Captain D’s franchise location, delivery platform, rewards provider, gift card reseller, or coupon/survey provider. This page is designed to help readers find the right Captain D’s support route and share customer service experiences in a public review format.

    Share Your Experience

    Have you contacted Captain D’s support, used the Contact Us form, reported a wrong order, requested a refund, had a delivery problem, had a coupon or survey issue, had a rewards problem, had a gift card issue, reported a food quality concern, or complained about a restaurant? Share your experience below to help other customers understand what happened and which support route worked best.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with Captain D’s, Captain D’s LLC, any Captain D’s franchise location, delivery platform, rewards provider, gift card reseller, or coupon/survey provider. This page is for informational, review, and complaint-sharing purposes only. Support routes, app features, rewards rules, coupon rules, gift card policies, refund practices, delivery options, store policies, menu items, nutrition information, allergen information, accessibility contacts, and corporate contacts can change. Contact Captain D’s directly for the most current information.