Category: Big Box Stores

Find customer service phone numbers, support contact information, complaint resources, and help pages for major big box and national retail stores. This category includes large retailers, warehouse clubs, discount stores, home improvement chains, electronics stores, department stores, and other high-traffic retail brands. Use these pages to find help with returns, refunds, online orders, store complaints, delivery issues, credit cards, warranties, pickup orders, and corporate customer service concerns.

  • Best Buy Customer Service, Returns, Geek Squad, Credit Card and Complaints

    Best Buy customer service can help with online orders, store purchases, returns, refunds, Geek Squad appointments, product repairs, delivery, installation, My Best Buy memberships, credit card questions, gift cards, price matching, and store complaints. For the fastest help, use the support route that matches your issue and keep your receipt, order number, account email, product details, or service appointment information ready.

    How to Contact Best Buy Customer Service

    Choose the Correct Best Buy Support Route

    Online Orders and Store Purchases

    For order problems, missing items, wrong items, damaged products, delayed shipping, pickup issues, receipts, refunds, or return questions, start with Best Buy’s order status page or call 1-888-237-8289. Have your order number, receipt, email address, and product details ready.

    Returns, Refunds, and Exchanges

    Best Buy’s return and exchange rules can vary by product type, membership level, purchase channel, condition, carrier contract, and promotional period. Always check the official return policy before assuming an item is eligible for return. For a return or refund problem, keep the receipt, order confirmation, original packaging, serial number, and payment method details.

    Geek Squad, Repairs, and Protection Plans

    For Geek Squad appointments, product repairs, in-home service, computer help, appliance repair, TV installation, protection plans, or repair status questions, call 1-800-433-5778 or use Best Buy’s product repair and support tools. Keep your service order number, appointment window, product model, serial number, and protection-plan details.

    Best Buy Credit Card

    My Best Buy Credit Card account servicing is handled by Citi. For card payments, statements, account access, credit-limit questions, billing disputes, or card-related issues, call 1-888-574-1301 or use the official Citibank account portal linked from BestBuy.com.

    My Best Buy Memberships

    For My Best Buy, My Best Buy Plus, My Best Buy Total, renewal charges, membership cancellation, missing rewards, subscription questions, or protection benefits tied to membership, call 1-888-237-8289 or manage the subscription through your BestBuy.com account. Save renewal emails, receipts, and screenshots if you are disputing a membership charge.

    Store Complaints

    For complaints involving a specific Best Buy store, contact the local store or ask for a store manager first when possible. This may include employee concerns, pickup problems, return refusals, installation scheduling, damaged items, incorrect product information, or in-store service issues.

    Delivery and Installation Problems

    For appliance delivery, TV installation, haul-away, installation damage, missed delivery windows, wrong address, missing parts, or service appointment issues, contact Best Buy support with your order number, delivery date, appointment window, photos, and any delivery or installation paperwork.

    What to Have Ready Before Contacting Best Buy

    • Best Buy order number or receipt number
    • BestBuy.com account email address
    • Store location, date, and approximate time of visit
    • Product name, model number, SKU, and serial number
    • Geek Squad service order, appointment number, or repair number
    • Delivery or installation appointment date and time window
    • Photos of damage, missing parts, poor installation, or packaging issues
    • My Best Buy membership or renewal details, if relevant
    • Credit card account details only when contacting Citi or Best Buy through secure official channels
    • The resolution you want, such as refund, exchange, repair, appointment reschedule, membership cancellation, or store follow-up

    Common Reasons Customers Contact Best Buy

    • Online order status, shipping delay, or missing package
    • Store pickup or curbside pickup problem
    • Return, refund, or exchange question
    • Price match or price adjustment request
    • Damaged, defective, missing, or wrong item
    • Geek Squad appointment, repair, or protection-plan issue
    • TV, appliance, computer, or smart-home installation problem
    • My Best Buy membership renewal or cancellation
    • Best Buy credit card payment, statement, or billing issue
    • Gift card balance, redemption, or missing value
    • Product recall, warranty, or manufacturer support question
    • Store complaint, employee concern, or unresolved manager issue

    How to File a Best Buy Complaint

    1. Start with the support route tied to the issue: order support, local store, Geek Squad, delivery support, membership support, or Citi credit card support.
    2. Save your receipt, order confirmation, service order, appointment details, photos, screenshots, emails, and chat transcripts.
    3. Ask for a case number, return authorization, repair number, refund confirmation, or written summary.
    4. If the issue involves a store, ask for a store manager or district escalation if the local team cannot resolve it.
    5. If the issue involves a credit card, contact Citi using the official card phone number or account portal.
    6. If the issue involves a third-party delivery, installation, marketplace, or manufacturer matter, ask Best Buy which party controls the refund, repair, or replacement.
    7. If normal support does not resolve the issue, use Best Buy corporate office information for formal correspondence and keep all documentation organized.

    Best Buy Scam and Fraud Warning

    Be careful with emails, texts, pop-ups, invoices, or phone calls claiming to be from Best Buy or Geek Squad. Common scams include fake Geek Squad renewal invoices, fake tech support pop-ups, fake refund calls, and messages claiming you must call immediately to cancel a large charge.

    Do not call phone numbers from suspicious emails, attachments, pop-ups, or text messages. Instead, go directly to BestBuy.com or call Best Buy using the official numbers listed on this page. Never give remote computer access, payment information, gift card codes, verification codes, or banking information to someone who contacted you unexpectedly.

    Best Buy Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently shows zero published reviews for Best Buy. Because there are no live CSN reviews yet, this page should not claim that customers commonly praise or complain about specific issues.

    If you have contacted Best Buy customer service, Geek Squad, a local store, Citi credit card support, delivery support, installation support, or My Best Buy membership support, you can leave a review below. Helpful reviews mention the store or support route used, the issue, how long it took to receive help, and whether Best Buy resolved the problem.

    Privacy Warning for Best Buy Reviews

    Do not post private information in a public review. Avoid sharing full credit card numbers, account passwords, verification codes, gift card numbers, order screenshots with private details, home addresses, phone numbers, product serial numbers, employee personal information, or photos that show private account or payment details.

    For account-specific, payment-specific, credit-card, membership, repair, delivery, or refund issues, contact Best Buy, Geek Squad, Citi, the local store, or the applicable official support route directly.

    How to Escalate a Best Buy Issue

    • For order problems: Check order status, call 1-888-237-8289, and ask for a case number.
    • For store complaints: Contact the local store manager first, then escalate through Best Buy Customer Care if needed.
    • For Geek Squad or repair issues: Call 1-800-433-5778 and keep the service order number ready.
    • For delivery or installation problems: Save photos, appointment confirmations, and delivery paperwork before requesting a reschedule, repair, refund, or escalation.
    • For membership renewals: Use your BestBuy.com account or call 1-888-237-8289 to cancel or review membership charges.
    • For Best Buy credit card issues: Contact Citi at 1-888-574-1301.
    • For suspected scams: Do not use the number in the suspicious message. Contact Best Buy through official channels and report unauthorized financial activity to your bank or card issuer immediately.

    Related Customer Service Numbers Pages

    Frequently Asked Questions About Best Buy Customer Service

    What is Best Buy’s customer service phone number?

    Best Buy Customer Care can be reached at 1-888-BEST-BUY or 1-888-237-8289.

    What is the Geek Squad customer service number?

    Geek Squad support can be reached at 1-800-433-5778.

    What is the Best Buy credit card customer service number?

    For My Best Buy Credit Card account support, call Citi at 1-888-574-1301.

    How do I contact Best Buy about an online order?

    Use the Best Buy order status page, sign in to your BestBuy.com account, or call 1-888-237-8289. Have your order number and account email ready.

    How do I contact Best Buy about a return or refund?

    Review the official Best Buy return and exchange policy first, then contact Best Buy Customer Care or visit a store with your receipt, order number, original packaging, and payment method.

    How do I cancel My Best Buy Plus or My Best Buy Total?

    Best Buy says memberships can be canceled by calling 1-888-237-8289 or by managing the subscription through the Plans and Subscriptions area of your BestBuy.com account.

    Where is Best Buy corporate headquarters?

    Best Buy Co., Inc. lists its headquarters at 7601 Penn Avenue South, Richfield, MN 55423.

    Is a Geek Squad renewal email always real?

    No. Fake Geek Squad renewal emails and invoices are common. Do not call the number inside a suspicious message. Go directly to BestBuy.com or call Best Buy using an official number.

    Can I leave a Best Buy review on this page?

    Yes. You can leave a Best Buy customer service review below. Do not include private payment, credit-card, membership, order, repair, employee, or personal contact information in a public review.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, complaint routes, and review resources since 2004. This Best Buy page is designed to help customers find the correct support route for orders, store complaints, returns, refunds, Geek Squad, repairs, delivery, installation, credit cards, memberships, gift cards, and scam concerns.

    Share Your Best Buy Customer Service Experience

    Have you contacted Best Buy Customer Care, Geek Squad, Citi credit card support, a local Best Buy store, delivery support, installation support, or My Best Buy membership support? Share your experience below to help other customers understand what worked, what did not, and which support route helped resolve the issue.

    Page Update Note

    This page was updated with current Best Buy customer care, Geek Squad, My Best Buy Credit Card, membership, order, return, delivery, installation, store complaint, scam warning, and escalation information. Contact options can change, so always confirm important account, payment, credit-card, membership, order, repair, or refund details through Best Buy’s official website, Citi, Geek Squad, or the applicable secure support route.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Best Buy Co., Inc., Best Buy Stores, Geek Squad, My Best Buy, Citi, Citibank, any Best Buy store, any delivery provider, any installation provider, any manufacturer, or any warranty, repair, membership, or credit-card provider connected with Best Buy. This page is provided for informational and consumer-feedback purposes only. Customer reviews are submitted by users and reflect their own experiences. Contact Best Buy directly for account-specific, payment-specific, membership, order, refund, Geek Squad, repair, delivery, installation, credit-card, or store-service issues.

  • Home Depot Customer Service: Orders, Returns and Delivery

    The Home Depot customer service assists shoppers with online orders, in-store purchases, delivery delays, damaged merchandise, missing packages, returns, refunds, appliances, installation services, protection plans, credit cards, gift cards, Pro Xtra accounts, tool rentals and store complaints.

    Home Depot uses different support channels for online orders, store purchases, appliances, credit accounts and professional customers. Contacting the department responsible for the transaction can help avoid unnecessary transfers.

    Home Depot Customer Service Help by Issue

    • In-store purchase or general question: Call 1-800-HOME-DEPOT or contact the store where the purchase was made.
    • Online order: Call HomeDepot.com customer support, use online chat or text SUPPORT to 38698.
    • Track an order: Sign in or use Home Depot’s guest order-tracking page.
    • Cancel an order: Open the order immediately and select the cancellation option if it remains available.
    • Missing or damaged shipment: Photograph the package, product and shipping label before reporting the problem.
    • Major-appliance delivery: Call the Appliance Support Hotline immediately and within the applicable 48-hour period for damage or defects.
    • Return or refund: Review the product’s return period and use the original payment method and receipt when possible.
    • Store complaint: Ask for the store manager or contact Home Depot’s Customer Care Store Specialist department.
    • Installation problem: Locate the Home Services agreement and project number before contacting support.
    • Protection Plan claim: Start the claim through Home Depot’s official Protection Plan portal.
    • Credit-card question: Contact the department assigned to the Consumer, Pro Xtra or Commercial account.
    • Pro Xtra problem: Call the dedicated Pro Xtra Customer Care Center.
    • Gift-card problem: Call Home Depot immediately if a registered or identifiable gift card was lost or stolen.
    • Tool or truck rental: Contact the rental location shown on the agreement.

    How to Contact The Home Depot

    Home Depot corporate headquarters:
    The Home Depot, Inc.
    2455 Paces Ferry Road NW
    Atlanta, GA 30339-4024

    The corporate and Store Support Center numbers are not the best starting points for ordinary orders, appliance deliveries, returns or credit-card accounts. Begin with the department responsible for the purchase and escalate only after normal customer service has had an opportunity to resolve the issue.

    Home Depot Online Order Customer Service

    Call 1-800-430-3376 for help with an order placed through HomeDepot.com.

    Online support may assist with:

    • Order confirmation
    • Order tracking
    • Cancellation requests
    • Shipping delays
    • Missing packages
    • Damaged merchandise
    • Incorrect products
    • Buy Online, Pick Up in Store orders
    • Curbside pickup
    • Ship-to-store orders
    • Online returns and refunds

    Have available:

    • The order number
    • The purchasing email address
    • The delivery or pickup location
    • The product name and model
    • The expected delivery date
    • Carrier tracking information
    • Photographs when damage or an incorrect product is involved

    How to Track a Home Depot Order

    Customers can track an order by:

    • Signing in and opening Purchase History
    • Using the guest order-tracking page
    • Opening the shipping confirmation email
    • Calling online-order support
    • Texting SUPPORT to 38698

    An order may be divided among several shipments. Compare the number of packages listed in the order details with the number actually delivered before reporting missing merchandise.

    Home Depot Tracking Has Not Updated

    Contact Home Depot when:

    • The expected delivery date has passed.
    • The carrier has not scanned the package for several days.
    • The carrier says it never received the shipment.
    • The package appears to have been returned to the sender.
    • A scheduled delivery appointment was missed.

    Save screenshots of the tracking history and any carrier communications.

    How to Cancel a Home Depot Order

    Request cancellation immediately because an order cannot always be stopped after processing begins.

    To review cancellation options:

    1. Sign in to the Home Depot account.
    2. Open Purchase History.
    3. Select the order.
    4. Select Cancel Items when available.
    5. Choose the products to cancel.
    6. Submit the request.
    7. Save the confirmation.

    If the cancellation option is unavailable, call 1-800-430-3376.

    A cancellation request is not guaranteed after the item has entered shipping or delivery processing.

    Order Arrived After Cancellation

    If Home Depot confirmed the cancellation but the product was still delivered:

    • Do not install, assemble or use it.
    • Save the cancellation confirmation.
    • Photograph the package and shipping label.
    • Contact Home Depot through the order.
    • Request a prepaid return or pickup.
    • Confirm that no return-shipping charge will be deducted.

    Home Depot Pickup and Curbside Problems

    Buy Online, Pick Up in Store and curbside orders may involve:

    • An item being unavailable after purchase
    • A pickup-ready notice arriving too early
    • An order being canceled by the store
    • Long curbside wait times
    • The wrong merchandise being brought out
    • An incomplete order
    • A pickup person not being authorized

    Before traveling to the store:

    • Wait for the pickup-ready notification.
    • Confirm the store location.
    • Review the number and size of the products.
    • Bring the required identification.
    • Confirm that another pickup person is listed when applicable.

    Inspect the order before leaving the store and report missing or damaged items immediately.

    Home Depot Package Marked Delivered but Missing

    Before reporting a missing package:

    1. Check the front door, side entrance, garage, porch and other protected locations.
    2. Review the carrier’s delivery photograph.
    3. Confirm the shipping address.
    4. Ask household members, neighbors, office staff or building management.
    5. Check whether the order contains several separate shipments.
    6. Review tracking for a premature delivery scan.

    If the package remains missing, call online support and provide the order number, carrier, delivery date and tracking number.

    For expensive merchandise, retain security-camera footage and request a delivery investigation.

    Damaged or Incorrect Home Depot Merchandise

    Photograph:

    • The complete product
    • The damaged area
    • The shipping box or pallet
    • The shipping label
    • The model and serial-number labels
    • Missing parts or hardware

    Do not discard packaging or damaged pieces until Home Depot confirms the resolution.

    Possible resolutions can include:

    • A replacement product
    • Replacement parts
    • A refund
    • A partial credit if the customer agrees to keep the item
    • A return pickup
    • Manufacturer warranty assistance

    Do Not Install a Clearly Damaged Product

    Installation or use may complicate a return.

    Stop and contact Home Depot when:

    • The item is the wrong model or size.
    • A major component is cracked or bent.
    • Parts are missing.
    • The product cannot be used safely.
    • The serial or model number does not match the order.

    Home Depot Appliance Delivery Customer Service

    Call 1-800-455-3869 for major-appliance delivery, installation, rescheduling, damage or defect concerns.

    This department assists with products such as:

    • Refrigerators
    • Freezers
    • Washers
    • Dryers
    • Ranges
    • Dishwashers
    • Built-in and over-the-range microwaves

    Inspect a Major Appliance at Delivery

    Before accepting the delivery:

    • Confirm the model number.
    • Inspect every visible surface.
    • Check doors, drawers and controls.
    • Look for dents, scratches and broken glass.
    • Confirm that required accessories are included.
    • Photograph damage and packaging.
    • Record damage on the delivery paperwork.

    Refuse a visibly damaged or incorrect appliance when appropriate.

    Home Depot’s 48-Hour Major-Appliance Rule

    Damage, defects and return requests involving eligible major appliances must be reported to Customer Solutions at 1-800-455-3869 within 48 hours of delivery, excluding weekends under Home Depot’s published policy.

    The 48-hour requirement can apply even when the appliance is:

    • Unopened
    • Unused
    • Still factory sealed

    Inspect and test the appliance promptly. Do not wait for a future installation appointment to report visible damage or an incorrect model.

    Missed Appliance Delivery

    Call the Appliance Support Hotline to reschedule.

    Have ready:

    • The appliance order number
    • The scheduled date and window
    • The delivery address
    • Telephone records or messages from the delivery company
    • Any installation or haul-away services purchased

    Ask whether installation, haul-away or delivery fees will be adjusted when the delivery company caused the missed appointment.

    Appliance Installation Problem

    Separate the possible causes:

    • Product defect: Contact appliance support or the manufacturer.
    • Delivery damage: Report it within the 48-hour period.
    • Installation workmanship: Contact Home Depot about the installer and project.
    • Home not ready: Correct electrical, plumbing, gas, venting, cabinet or access conditions before rescheduling.

    Photograph the area before and after installation and retain all paperwork.

    Home Depot Return Policy

    Most eligible merchandise can generally be returned within 90 days with proof of purchase.

    The product should be:

    • In returnable condition
    • Accompanied by proof of purchase when possible
    • Returned with accessories and parts
    • Within the applicable product-specific period

    Home Depot may decline a return involving customer damage, fraud, abuse or a product excluded by the policy.

    Products With Shorter Return Periods

    Different periods apply to certain categories.

    Examples include:

    • 48 hours: Major appliances
    • 7 days: Certain generators, air conditioners, dehumidifiers and gas pressure washers
    • 30 days: Furniture, tractors, consumer electronics, paint sprayers and certain gas-powered equipment

    Product condition and packaging requirements also apply.

    Check the current return policy before relying on a general 90-day period.

    365-Day Returns With Eligible Home Depot Credit Accounts

    Certain purchases made with an eligible Home Depot Consumer Credit Card, Pro Xtra Credit Card or Commercial Account may qualify for a 365-day return period.

    The longer period does not override:

    • The 48-hour appliance policy
    • Shorter seven- or 30-day categories
    • Non-returnable merchandise
    • Other product-specific exceptions

    How to Return an Online Purchase

    Depending on the item, customers may:

    • Return it to a Home Depot store.
    • Print a return shipping label.
    • Schedule pickup for a large or heavy item.
    • Call online customer service for assistance.

    Call 1-800-430-3376 when an item is too large or heavy to return to a store or ship normally.

    Home Depot Refund Problems

    Refund timing can depend on:

    • The original payment method
    • Whether the item was returned in a store or by carrier
    • Whether the warehouse has processed the return
    • Whether the refund is going to a card, cash, store credit or check
    • The bank or card issuer’s processing time

    Keep:

    • The return receipt
    • Carrier tracking
    • Pickup confirmation
    • The refund amount
    • The expected processing date
    • Any customer-service case number

    Refund Was Sent by Check

    A check refund may be used in certain circumstances.

    Confirm:

    • The name printed on the check
    • The mailing address
    • The date the refund was approved
    • The estimated mailing time
    • Whether the check can be traced or reissued

    One recent COH review praises a store employee who continued working on an incorrectly addressed refund check until the matter was corrected.

    Refund Is Less Than Expected

    Ask Home Depot to explain:

    • Return-shipping deductions
    • Original delivery or installation charges
    • Restocking or special-order terms
    • Promotional discounts
    • Gift-card or store-credit portions
    • Partial returns from a larger order

    Request an itemized explanation when the amount is unclear.

    How to Complain About a Home Depot Store

    Start with the store’s customer-service desk or manager.

    Bring:

    • The receipt or order number
    • The product information
    • The date and time
    • The employee or department involved
    • Photographs or documents
    • The specific resolution requested

    If the store does not resolve the issue, call the Customer Care Store Specialist department at:

    1-800-553-3199

    Home Depot publishes this number for complaints, positive comments and merchandise concerns involving its stores.

    Store Manager Complaint

    Ask that the complaint include:

    • The store number and address
    • The manager’s name
    • The department involved
    • The transaction date
    • Previous promises or case numbers
    • The requested correction

    Save written messages and the names of everyone contacted.

    Home Depot Employee Compliment

    Positive feedback can also be submitted through the store or Customer Care department.

    Include:

    • The employee’s name
    • The store number and city
    • The date
    • A clear description of what the employee did

    Specific feedback is more useful than a general compliment.

    Home Depot Installation and Home Services Complaints

    Home Depot offers installation and project services for products such as:

    • Flooring
    • Windows
    • Doors
    • Roofing
    • Fencing
    • Cabinets and countertops
    • Heating and air-conditioning equipment
    • Water heaters and plumbing products
    • Electrical fixtures
    • Garage doors

    The agreement may involve Home Depot and an independent installation contractor.

    Before Contacting Home Services

    Gather:

    • The project or service agreement number
    • The store and sales department
    • The contractor’s name
    • The measurement and installation dates
    • Payment records
    • Change orders
    • Photographs
    • Permit or inspection records
    • The outstanding work or damage

    Installation Delays

    Ask:

    • Whether materials have been ordered
    • Whether the installer has accepted the project
    • Whether permits are required
    • Whether another measurement is needed
    • The revised installation date
    • Whether cancellation or refund options apply

    Do not rely only on verbal promises. Request an updated written schedule.

    Installation Damage or Poor Workmanship

    Photograph the area before additional work is performed.

    Document:

    • The exact damage or defect
    • When it was discovered
    • Who performed the work
    • Whether the work passed inspection
    • Whether the installer attempted a repair
    • Any related property damage

    Request a written repair plan and completion date.

    Home Depot Protection Plan Claims

    The Home Depot Protection Plan is separate from Home Depot’s ordinary return policy and the manufacturer’s warranty.

    Use the official Protection Plan page to:

    • File a claim
    • Check claim status
    • Obtain technical support
    • Review coverage
    • Find plan documents

    Have available:

    • The purchase receipt
    • The product model and serial number
    • The plan information
    • The purchase date
    • A description of the failure
    • Photographs or error codes

    Manufacturer Warranty Versus Protection Plan

    The manufacturer may be responsible during the original warranty period.

    Ask:

    • Whether the manufacturer’s warranty is still active
    • Whether the plan provides additional coverage from the purchase date
    • Which company is handling the repair
    • Whether replacement, reimbursement or repair applies

    Keep every claim and service number.

    Home Depot Credit-Card Customer Service

    Home Depot credit accounts are serviced separately from ordinary merchandise orders.

    Credit-account support may assist with:

    • Payments
    • Statements
    • Interest and promotional financing
    • Late fees
    • Lost or stolen cards
    • Unauthorized transactions
    • Account access
    • Credit reporting

    Home Depot merchandise customer service generally cannot make every adjustment to a bank-issued credit account.

    Promotional Financing Complaints

    Before accepting a promotional offer, review:

    • The promotional expiration date
    • Whether interest is deferred
    • The minimum monthly payment
    • The balance required to avoid interest
    • Which purchases qualify

    Retain the receipt and promotional disclosure until the balance is paid.

    Home Depot Pro Xtra Customer Service

    Call 1-866-333-3551 for Pro Xtra membership assistance.

    Pro Xtra support may help with:

    • Account access
    • Missing purchases
    • Rewards and Perks
    • Paint rewards
    • Receipt tracking
    • Authorized purchasers
    • Account deletion
    • Business information

    Purchases generally must be connected to the Pro Xtra account to count toward eligible rewards.

    Save receipts until the transaction appears correctly.

    Home Depot Gift-Card Problems

    Call 1-800-466-3337 immediately when an identifiable Home Depot gift card was lost or stolen.

    Have available:

    • The purchase receipt
    • The gift-card number when recorded
    • The purchase location and date
    • The original amount
    • Any remaining balance

    Replacement may depend on whether Home Depot can identify and verify the card.

    Home Depot Gift-Card Scams

    Never provide a gift-card number or PIN to someone claiming that the cards are needed to pay:

    • Taxes
    • Utility bills
    • Police or court fees
    • Computer support
    • A family emergency
    • A prize or sweepstakes fee

    Legitimate government agencies and businesses do not demand payment using Home Depot gift cards.

    Home Depot Tool and Truck Rental Complaints

    Contact the rental location printed on the agreement for:

    • Equipment breakdowns
    • Extensions
    • Late returns
    • Deposit questions
    • Fuel charges
    • Damage assessments
    • Truck or trailer problems

    Before leaving the rental center:

    • Photograph existing damage.
    • Review the fuel level.
    • Confirm the return deadline.
    • Test the equipment.
    • Review optional protection coverage.
    • Keep the agreement and receipt.

    Call the rental center immediately if equipment becomes unsafe or unusable.

    Home Depot Customer Reviews and Complaints

    CustomerServiceNumbers.com currently shows Home Depot with a rating of 3.7 out of 5 stars based on three reviews.

    The reviews were submitted between 2014 and 2018, so the rating is a small and dated sample rather than a current measurement of overall Home Depot customer satisfaction.

    The CSN reviews describe:

    • Positive appliance and store experience: One longtime shopper praised appliance pricing, helpful employees and the absence of product problems.
    • Kitchen-design delays: A customer reported repeated missed deadlines and limited follow-up on a kitchen and countertop design.
    • Employment question: One former temporary employee requested help obtaining clearance to return to work.

    More recent reviews on the related CorporateOfficeHeadquarters.com page describe:

    • A damaged-item refund that remained unresolved after repeated calls
    • A poor appliance-delivery experience and lack of follow-up
    • Packages and a live plant being left in inappropriate locations
    • A request for additional veteran parking spaces
    • A positive experience with an employee who resolved a refund-check address problem

    These are individual customer reports and do not establish that every Home Depot customer will experience the same outcome.

    What to Include in Your Home Depot Review

    A useful review should explain:

    • Whether the purchase was online or in a store
    • The store city and state when relevant
    • The product or service involved
    • Whether the problem concerned an order, delivery, return, appliance, installation or credit account
    • The date the issue began
    • Which department was contacted
    • Whether a case number was provided
    • What resolution was promised
    • Whether the issue was ultimately resolved

    Do not include complete order numbers, payment-card details, gift-card numbers, private addresses, passwords or contractor access information.

    How to Escalate a Home Depot Complaint

    1. Start with the correct department. Store purchases, online orders, appliances, installations and credit accounts use different support channels.
    2. Gather evidence. Save receipts, photographs, tracking records, delivery paperwork, project agreements and chat transcripts.
    3. Request a case number. Record the representative’s name, date and promised action.
    4. Ask for the store manager. Use this step for store purchases and employee concerns.
    5. Contact the Customer Care Store Specialist department. Call 1-800-553-3199 for unresolved store complaints.
    6. Ask for a supervisor. Explain which earlier promises or deadlines were missed.
    7. Follow up through the same case. Avoid opening several conflicting requests.
    8. Use corporate routing only when necessary. The Store Support Center can route unresolved corporate concerns but does not replace normal order or claims procedures.

    Information to Include in a Home Depot Complaint

    Include:

    • A partially masked order or transaction number
    • The store number and address when relevant
    • The product or project involved
    • A concise timeline
    • Names of employees or contractors contacted
    • Previous case numbers
    • Photographs and supporting records
    • The exact resolution requested

    Home Depot corporate address:
    The Home Depot, Inc.
    2455 Paces Ferry Road NW
    Atlanta, GA 30339-4024

    Sending correspondence to corporate headquarters does not replace a required appliance report, product return, protection-plan claim or credit-card dispute.

    Home Depot Customer Service Frequently Asked Questions

    What is Home Depot’s customer-service number?

    Call 1-800-466-3337, also written as 1-800-HOME-DEPOT, for general customer service and in-store purchase assistance.

    What is the Home Depot online-order number?

    Call 1-800-430-3376 for HomeDepot.com orders.

    What hours is Home Depot online customer service open?

    Online-order telephone support is generally available daily from 6 a.m. to 2 a.m. Eastern Time.

    Does Home Depot offer 24-hour support?

    Customers can text SUPPORT to 38698 at any time. Live telephone and departmental hours vary.

    How do I track a Home Depot order?

    Sign in and open Purchase History or use Home Depot’s guest order-tracking page.

    How do I cancel a Home Depot order?

    Open the order and select Cancel Items when available. Call online support immediately if the option no longer appears.

    What is Home Depot’s appliance-support number?

    Call 1-800-455-3869 for appliance delivery, damage, defects and rescheduling.

    How long do I have to report a damaged major appliance?

    Home Depot’s published policy requires eligible major-appliance damage, defects and returns to be reported within 48 hours of delivery, excluding weekends.

    How long is Home Depot’s return period?

    Most eligible merchandise can generally be returned within 90 days. Major appliances and several other product categories have shorter periods.

    Can I return an online purchase to a Home Depot store?

    Many eligible online purchases can be returned to a store. Large, heavy and restricted products may require a shipping label or scheduled pickup.

    How do I complain about a Home Depot store?

    Ask for the store manager or call the Customer Care Store Specialist department at 1-800-553-3199.

    What is the Home Depot Consumer Credit Card number?

    Call 1-800-677-0232.

    What is the Pro Xtra customer-service number?

    Call 1-866-333-3551.

    How do I file a Home Depot Protection Plan claim?

    Use the official Home Depot Protection Plan page and select the claim or support option.

    What is Home Depot’s corporate phone number?

    The Store Support Center can be reached at 1-770-433-8211. Home Depot also publishes 1-800-654-0688 for toll-free corporate and Customer Care routing.

    Where is Home Depot headquartered?

    The Home Depot is headquartered at 2455 Paces Ferry Road NW, Atlanta, GA 30339-4024.

    How Home Depot Compares With Other Home-Improvement Retailers

    When comparing retailers, consider local inventory, delivery options, return periods, appliance policies, installation responsibility, contractor access, credit promotions and the availability of store management.

    Related Home Depot and Consumer Help Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

    We are an independent consumer-help website and are not owned or operated by The Home Depot, Inc., Citibank, Home Depot installation contractors, delivery companies or Protection Plan administrators.

    Our goal is to provide more than a telephone number by helping customers identify the correct department, understand return and appliance deadlines, document complaints and report whether a company resolved the issue.

    Share Your Home Depot Customer Service Experience

    Have you contacted Home Depot about an online order, store purchase, missing package, damaged product, appliance delivery, return, refund, installation, Protection Plan, credit card, Pro Xtra account, gift card or tool rental?

    Leave a review below and explain what happened, which store or department you contacted, whether a case number was provided, what resolution was promised, how long the process took and whether Home Depot ultimately resolved the complaint.

    Do not include complete order or payment numbers, gift-card numbers, passwords, verification codes, private addresses, contractor access codes or other sensitive information.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with The Home Depot, Inc., Citibank, Home Depot installation contractors, delivery companies or Protection Plan administrators. Home Depot does not provide customer service through this website.

    Contact information and support links are provided to help consumers reach the responsible organization directly. Reviews and complaints reflect the experiences and opinions of individual contributors.

  • Lowe’s Customer Service Phone Number, Returns & Help

    Lowe’s is a major home improvement retailer offering tools, appliances, building materials, paint, flooring, lawn and garden products, hardware, plumbing supplies, electrical supplies, home décor, installation services, delivery, Pro services, private-brand products, protection plans, and Lowe’s credit accounts. Customers often contact Lowe’s customer service for online orders, damaged deliveries, missing items, returns, refunds, appliance problems, installation issues, protection plan claims, warranty questions, store complaints, Pro Desk support, credit card help, and gift card concerns.

    If you are looking for the Lowe’s customer service phone number, the main Lowe’s Customer Care number is 1-800-44LOWES or 1-800-445-6937. Lowe’s also provides separate support routes for sales and order help, installation support, repairs, warranties, protection plans, Pro customers, credit cards, appliance parts, outdoor power equipment parts, and local store support.

    How to Contact Lowe’s Customer Service

    Important support note: The best Lowe’s support route depends on whether the issue involves a retail store, online order, scheduled delivery, appliance, installation project, protection plan, credit card, Pro account, private-brand product, or third-party manufacturer warranty. For faster service, have your receipt, order number, store number, delivery details, product model, photos, and case number ready before calling.

    Best Way to Reach Lowe’s by Issue

    • General customer service: Call 1-800-445-6937 or use Lowe’s online Help Center.
    • Sales or order assistance: Call 1-877-465-6937.
    • Damaged, missing, or incorrect delivery: Call Customer Care at 1-800-445-6937 as soon as possible and keep photos and delivery paperwork.
    • Installation support: Call 1-888-516-1010 and enter the ZIP code where the project is being performed.
    • Repairs, warranties or Lowe’s Protection Plan: Call 1-888-775-6937.
    • Major appliance parts: Call 1-800-476-8160.
    • Outdoor power equipment parts: Call 1-877-500-7499.
    • Pro account or jobsite order: Call the Pro Service Desk at 1-844-569-4776.
    • Lowe’s credit card support: Call 1-800-444-1408 for MyLowe’s Rewards Credit Card support.
    • Lowe’s Commercial Account: Call 1-866-232-7443.
    • Gift card scam: Contact the local Lowe’s store where the gift cards were purchased and report the scam to the appropriate authorities when needed.

    What to Have Ready Before Contacting Lowe’s

    • Your Lowe’s order number or receipt
    • The store location, store number, or delivery location involved
    • Your name, phone number, and email address used on the order
    • Product brand, model number, item number, serial number, and purchase date
    • Photos of damaged, incorrect, missing, or defective items
    • Delivery paperwork, tracking information, appointment window, or driver notes
    • Installation agreement, project number, measurements, contract, and installer details
    • Protection plan receipt, plan number, service request number, and repair history
    • Credit card statement, billing notice, or Synchrony account details for Lowe’s card issues
    • Case number, chat transcript, email, text message, or previous representative notes

    Common Lowe’s Customer Service Issues

    Common reasons customers contact Lowe’s include:

    • Online order tracking, store pickup, curbside pickup, and missing confirmations
    • Damaged, incomplete, incorrect, or delayed deliveries
    • Major appliance delivery, haul away, hookup, installation, or repair issues
    • Returns, refunds, exchanges, store credits, and return-window questions
    • Installation project delays, contractor no-shows, incomplete work, and workmanship disputes
    • Lowe’s Protection Plan claims, warranty repairs, and service appointment delays
    • Product defects, missing parts, private-brand issues, and manufacturer warranty routing
    • Credit card payments, promotional financing, Synchrony billing, and Lowe’s Commercial Account questions
    • Pro Desk support, jobsite delivery, large orders, tax-exempt accounts, and quote problems
    • Price match requests, Lowe’s rewards, MyLowe’s account access, and purchase history
    • Gift card scams, suspicious emails, fake websites, and phishing concerns
    • Store complaints, employee interactions, and escalation to store management or corporate support

    Lowe’s Customer Reviews and Complaints on CSN

    The live CustomerServiceNumbers.com Lowe’s page currently shows a 1.0 out of 5 rating based on 2 reviews. The two visible CSN reviews are older, from 2014 and 2016.

    Current CSN review themes include an appliance protection-plan complaint involving a Whirlpool refrigerator repair delay, difficulty getting updates about a needed part, and frustration over a warranty replacement process. Another older review describes a poor store-service experience involving appliance delivery and replacement issues at a specific Lowe’s location.

    Because only two older CSN reviews are visible, this feedback should be treated as limited individual experiences rather than a complete picture of Lowe’s current customer service. If you have contacted Lowe’s about delivery, returns, appliance service, installation, warranty, protection plans, credit cards, Pro Desk, online orders, or a store complaint, you can leave a review below.

    Lowe’s Returns, Refunds, and Exchanges

    Lowe’s generally allows most new, unused merchandise to be returned with valid proof of purchase within 90 days, but important exceptions apply. Some products have shorter return windows, and certain purchases may be nonrefundable or subject to special rules.

    Major appliances and some other product categories can have a 48-hour return window. Other categories, such as water heaters, liquid paint, electronics, outdoor power equipment, HVAC systems, and selected special-order products, may have different rules. Always review the current return policy for the exact item before making a special trip or scheduling a pickup.

    If an order arrives damaged, incomplete, or incorrect, contact Lowe’s Customer Care at 1-800-445-6937 promptly. Keep the order number, delivery paperwork, packaging, photos, serial numbers, and any driver notes.

    Lowe’s Delivery, Store Pickup, and Missing Item Help

    For truck delivery, appliance delivery, store pickup, curbside pickup, and same-day delivery problems, document the delivery window, order number, product details, photos, and any messages from Lowe’s. If the wrong item was delivered or something arrived damaged, report it quickly before the return or damage-reporting window becomes an issue.

    For large or heavy items, Lowe’s may direct customers to Customer Care to discuss home pickup eligibility. If the product was delivered by a third-party carrier or installed by a separate provider, ask Lowe’s to clarify which party is responsible for the next step.

    Lowe’s Installation Support and Project Complaints

    Lowe’s installation services may involve independent Lowe’s PROviders or third-party professionals rather than Lowe’s store employees. Installation support can be reached at 1-888-516-1010.

    For installation complaints, keep the signed contract, project number, measurements, scope of work, change orders, photos, installer names, appointment dates, permit information, inspection notes, and written promises. Ask Lowe’s for a case number and whether the issue is being handled by the store, installation support, the installer, the manufacturer, or another support team.

    If the issue involves gas, electrical, structural, plumbing, fire, or another safety concern, stop using the affected product or area when appropriate and contact a qualified professional or emergency authority instead of waiting only for routine customer service.

    Lowe’s Protection Plans, Repairs, and Warranties

    For repairs, warranties, or Lowe’s Protection Plan questions, call 1-888-775-6937. Lowe’s says proof of purchase is required to request service on a product, and registration is not generally required for a Lowe’s Protection Plan.

    The correct route often depends on when the product was purchased. Newly delivered items may need to be handled by the store or Customer Care. Products still under manufacturer warranty may need to go through the manufacturer. Products covered by a Lowe’s Protection Plan may need to go through Lowe’s Protection Plan support or the plan administrator.

    Before authorizing a repair, ask whether the manufacturer or protection-plan administrator must approve the work. Keep the receipt, model number, serial number, purchase date, protection plan details, diagnosis, technician notes, and claim number.

    Lowe’s Credit Card and Financing Help

    Lowe’s credit cards are serviced through Synchrony. For the MyLowe’s Rewards Credit Card, call 1-800-444-1408. For the Lowe’s Commercial Account Credit Card, call 1-866-232-7443. For the MyLowe’s Pro Rewards American Express Card, call 1-866-796-1609.

    For credit card issues, have your statement, transaction date, promotional financing terms, payment confirmation, and account details ready. If a dispute involves merchandise, delivery, installation, or a refund, you may need to contact both Lowe’s and the credit card issuer.

    Lowe’s Private Brands: Kobalt, Style Selections and More

    Lowe’s sells national brands as well as private or exclusive brands such as Kobalt, Style Selections, allen + roth, Harbor Breeze, Project Source, STAINMASTER, Utilitech, Reliabilt, Severe Weather, Sta-Green, Origin 21, Master Forge, and others.

    For private-brand product problems, start with Lowe’s Customer Care or the store where the item was purchased. Keep the receipt, item number, model number, UPC, packaging, warranty information, photos of the defect, and any manufacturer label. Some products may still be manufactured or supported by an outside supplier, warranty administrator, or parts provider.

    Lowe’s Gift Card Scam and Fraud Warning

    Be careful with anyone who tells you to buy Lowe’s gift cards to pay a bill, fix a computer, resolve a government issue, help a relative in an emergency, pay taxes, receive a prize, or avoid arrest. Lowe’s gift cards are for purchases at Lowe’s, not for paying government agencies, tech support companies, utility bills, legal fines, or strangers over the phone.

    • Do not read Lowe’s gift card numbers or PINs to anyone over the phone, text, email, social media, or chat.
    • If someone tells you to buy gift cards urgently, treat it as a scam.
    • If you bought Lowe’s gift cards because of a scam, contact the local store where the cards were purchased.
    • If third-party gift cards were involved, report the scam to the company that owns that third-party card as well.
    • Report serious scams to the FTC, local police, your state attorney general, or IC3 when appropriate.
    • If a suspicious message claims to be from Lowe’s, avoid clicking links and contact Lowe’s through the official website or phone number.

    How to Escalate a Lowe’s Complaint

    If your Lowe’s issue is not resolved after contacting customer service, try these escalation steps:

    1. Start with the Lowe’s store, department, delivery team, installer, protection-plan route, or credit-card issuer responsible for the issue.
    2. Ask for a case number, order number, repair number, installation case, claim number, or written confirmation.
    3. For store issues, ask for the department supervisor, assistant store manager, or store manager.
    4. For delivery or damaged merchandise, save photos, packaging, delivery paperwork, model numbers, and driver notes.
    5. For installation issues, call 1-888-516-1010 and provide the project ZIP code, contract, photos, and appointment timeline.
    6. For protection-plan claims, call 1-888-775-6937 and ask whether the claim is repair, replacement, reimbursement, or manufacturer-warranty related.
    7. For credit card issues, contact the correct Synchrony support number and keep billing statements and transaction records.
    8. If the issue remains unresolved, ask Lowe’s Customer Care whether it can be escalated to a supervisor, store leadership, installation manager, protection-plan administrator, delivery specialist, or market-level support.
    9. For serious unresolved consumer issues, consider documenting the problem with your state consumer protection office, state attorney general, or card issuer if a charge dispute is appropriate.

    Lowe’s Compared with Competitors

    Lowe’s competes with home improvement, hardware, building supply, appliance, and contractor-supply retailers such as Home Depot, Menards, Ace Hardware, True Value, Harbor Freight, Tractor Supply, Floor & Decor, Amazon, Walmart, Costco, local appliance dealers, lumberyards, plumbing supply houses, and independent hardware stores. Customers comparing retailers often look at product selection, price, delivery reliability, installation quality, appliance support, return policy, warranty help, Pro services, credit card offers, store staffing, and how quickly problems are resolved.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About Lowe’s Customer Service

    What is the Lowe’s customer service phone number?

    The Lowe’s customer service phone number is 1-800-44LOWES or 1-800-445-6937. Use this number for general customer care, online orders, returns, damaged deliveries, missing items, and store support.

    What are Lowe’s customer service hours?

    Lowe’s current help pages list Customer Care hours as 8:30 AM to 7:00 PM ET, 7 days a week. Online chat and self-service tools may be available outside live-agent phone hours.

    What is the Lowe’s installation support number?

    Lowe’s installation support can be reached at 1-888-516-1010. You may be asked to enter the ZIP code where the installation project is being performed.

    What is the Lowe’s repairs and warranty phone number?

    For repairs, warranties, and Lowe’s Protection Plans, call 1-888-775-6937. Have your receipt, product model number, serial number, and protection-plan details ready.

    How do I report a damaged Lowe’s delivery?

    Contact Lowe’s Customer Care at 1-800-445-6937 as soon as possible. Keep photos, packaging, order details, delivery paperwork, and model or serial numbers.

    What is the Lowe’s credit card customer service number?

    The MyLowe’s Rewards Credit Card customer service number is 1-800-444-1408. The Lowe’s Commercial Account Credit Card number is 1-866-232-7443, and the MyLowe’s Pro Rewards American Express Card number is 1-866-796-1609.

    How do I contact the Lowe’s Pro Service Desk?

    The Lowe’s Pro Service Desk phone number is 1-844-569-4776. This route is intended for professional customers, jobsite orders, Pro account support, and contractor-related service needs.

    How long do I have to return items to Lowe’s?

    Lowe’s generally allows most new, unused merchandise to be returned with valid proof of purchase within 90 days, but many exceptions apply. Major appliances and some other products may have much shorter windows, so check the current return policy for your specific item.

    Where is Lowe’s corporate office?

    Lowe’s Companies, Inc. is headquartered at 1000 Lowe’s Blvd., Mooresville, NC 28117. The corporate office phone number is 1-704-758-1000. For routine order, return, delivery, installation, warranty, credit card, and store issues, use Lowe’s customer service first.

    Page Update Note

    Updated June 2026: This page was refreshed with current Lowe’s customer service routing for orders, returns, delivery, installation support, repairs, warranties, protection plans, credit cards, Pro Desk, private-brand products, gift card scams, and corporate contact information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, chat, visit a store, use online tools, contact a credit-card issuer, file a protection-plan claim, or escalate through another route.

    Share Your Lowe’s Customer Service Experience

    Have you contacted Lowe’s customer service about an order, return, refund, delivery, installation, appliance issue, protection plan, warranty, credit card, Pro Desk order, store complaint, Kobalt tool, Style Selections product, or gift card problem? Share your experience below. Include the support route you used, how long it took to get help, and whether Lowe’s resolved the issue. Do not post full order numbers, payment card numbers, credit-account details, passwords, security codes, home addresses, gate codes, or private documents in public comments.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Lowe’s Companies, Inc., Lowe’s, Lowes.com, Synchrony Bank, Kobalt, Style Selections, or any Lowe’s store, installer, delivery provider, protection-plan administrator, manufacturer, credit-card issuer, or private-brand supplier. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, return policies, installation rules, warranty processes, protection-plan details, credit-card terms, delivery practices, and website links may change. Do not post private account, payment, home, legal, security, or order information in public comments. Always verify important order, return, warranty, installation, delivery, credit, legal, safety, and payment information directly with Lowe’s or the appropriate provider before taking action.

  • Walmart Customer Service: Orders, Returns and Complaints

    Walmart customer service assists customers with online orders, store purchases, pickup and delivery problems, returns, refunds, missing items, Walmart Marketplace sellers, Walmart+ memberships, payment issues, gift cards, MoneyCard accounts, pharmacy services, and complaints about a particular store.

    The best contact method depends on whether the problem involves a local Walmart store, an online order fulfilled by Walmart, a third-party Marketplace seller, a financial product, or a separate Walmart service.

    Walmart Customer Service Help by Issue

    • Online order problem: Open Purchase History, select the order, and use the available Help or return option.
    • Missing delivery item: Review the final receipt for substitutions or out-of-stock items, then report any item you were charged for but did not receive.
    • Package marked delivered: Check the delivery photograph, address, household members, and nearby delivery locations before starting a claim.
    • Pickup order problem: Contact the fulfilling store or use Walmart chat through the order details.
    • In-store complaint: Begin with the customer service desk or store manager at the location involved.
    • Return or refund: Start the return through Purchase History or bring the item and receipt to an eligible Walmart store.
    • Marketplace seller problem: Check whether the product was sold and shipped by Walmart or by an independent Marketplace seller.
    • Walmart+ membership: Manage the membership online or call the dedicated Walmart+ number.
    • MoneyCard or OnePay problem: Use the dedicated financial-product number rather than the general Walmart line.
    • Gift-card problem: Contact the number for the specific type of Walmart or Visa gift card.
    • Pharmacy issue: Contact the local pharmacy directly, or use the dedicated mail-order or specialty-pharmacy number.
    • Unrecognized order or charge: Secure the Walmart account, review Purchase History, and contact the payment provider when fraud is suspected.

    How to Contact Walmart Customer Service

    Walmart corporate headquarters:
    Walmart Inc.
    1 Customer Drive
    Bentonville, AR 72716

    Walmart does not publish one set of live-agent hours covering every support department. The Help Center and account tools can be accessed online at any time, but telephone, chat, store desk, pharmacy, and specialized financial-service hours may vary.

    How to Reach the Correct Walmart Department

    • Local store issue: Call the store and ask for the customer service desk or store manager.
    • Walmart.com order: Open Purchase History and select the affected order.
    • Pickup or delivery: Use the order details or Walmart Help Center chat.
    • Marketplace purchase: Review the seller name and return terms shown on the product and order pages.
    • Walmart+: Use the membership settings or call the dedicated membership number.
    • MoneyCard, OnePay or gift card: Use the product-specific telephone number.
    • Pharmacy prescription: Call the specific Walmart Pharmacy listed on the prescription label or store page.

    Walmart Online Order Problems

    Customers can view, track, edit, cancel, return, or report a problem with an eligible order through Walmart Purchase History.

    Before contacting support, gather:

    • The order number
    • The email address or telephone number connected to the account
    • The order and delivery dates
    • The fulfilling store or Marketplace seller
    • The affected item names and prices
    • Tracking information
    • Delivery photographs
    • Screenshots of substitutions or refund promises

    Missing Items From a Walmart Delivery

    First review the final receipt. An item may have been:

    • Out of stock and removed from the order
    • Replaced with a substitution
    • Refunded before delivery
    • Packed in a separate bag
    • Delivered in a separate shipment

    If Walmart charged you for an item that was not delivered:

    1. Open Purchase History.
    2. Select the order.
    3. Review the final receipt.
    4. Select the Help or refund option.
    5. Identify each missing item.
    6. Save the support confirmation.

    For grocery and store deliveries, report missing items promptly while the order information and delivery details remain available.

    Order Marked Delivered but Not Received

    For a store delivery:

    1. Check the delivery photograph.
    2. Confirm that the address and map location are correct.
    3. Look near doors, garages, gates, reception areas, and other safe locations.
    4. Ask household members or building staff whether they accepted it.
    5. Use Walmart chat through the order details.
    6. Start a refund request when instructed.

    For a package shipped by a carrier, Walmart advises customers to check the delivery area and wait up to two business days because a carrier may occasionally mark a package delivered shortly before it arrives.

    If it remains missing, contact Walmart through the Help Center and keep the carrier tracking information.

    Delayed Walmart Orders

    Check the order tracker for an updated delivery date.

    Contact Walmart when:

    • A store delivery has passed its scheduled delivery window.
    • Carrier tracking has not updated for two business days.
    • It has been two business days since the estimated shipping-delivery date.
    • The order was returned to the store and cannot be rescheduled.

    If Walmart offers to convert a delayed delivery to pickup, confirm whether the delivery fee and driver tip will be refunded.

    Pickup Order Problems

    Customers may need help because:

    • The order is not ready.
    • The pickup location cannot find the order.
    • An item is missing.
    • The wrong product was provided.
    • An unwanted substitution was included.
    • The order was canceled unexpectedly.
    • A temporary payment hold remains after cancellation.

    If a pickup order is not collected by the end of the scheduled day, Walmart may cancel it the following day. The payment authorization may take additional time to disappear from the card or bank account.

    Walmart Grocery Substitutions and Temporary Holds

    When an ordered item is unavailable, Walmart may offer a similar product as a substitution.

    Customers can generally:

    • Allow substitutions
    • Reject a suggested substitution before fulfillment
    • Decline an unwanted substitution at pickup
    • Request a refund or return after delivery

    Walmart charges the price of the substituted product. The initial payment authorization may be higher than the final total to account for weighted products, substitutions, bags, and other possible adjustments.

    Refunds or released holds on a credit or debit card may take up to seven business days, depending on the financial institution.

    How to Dispute an Incorrect Substitution Charge

    Save:

    • The original item ordered
    • The product substituted
    • The final price
    • The substitution approval or rejection status
    • The final receipt

    Open the order and request a refund for an unwanted, incorrect, damaged, or missing substitution.

    Walmart Returns and Refunds

    Walmart generally allows most items to be returned within 90 days of purchase or receipt, but important exceptions apply.

    Current general return periods include:

    • Most Walmart items: 90 days
    • Most consumer electronics: 30 days
    • Wireless phones: 14 days
    • Most Walmart Marketplace items: 30 days

    Marketplace electronics, appliances, luxury products, seasonal merchandise, opened items, prescription products, prepaid products, and other categories may have shorter periods or special restrictions.

    Always check the return date displayed in Purchase History or on the receipt.

    How to Start a Walmart Return

    For an online purchase:

    1. Sign in to Walmart.
    2. Open Purchase History.
    3. Select the order.
    4. Select Start a return.
    5. Choose the item and return reason.
    6. Select an available return method.
    7. Save the return confirmation and tracking information.

    Available methods may include:

    • Returning the product to a Walmart store
    • Shipping it with a return label
    • Scheduled pickup
    • Another method shown for the specific order

    For an in-store purchase, bring the product, receipt, and original payment method when possible.

    Walmart Marketplace Returns

    Walmart Marketplace products are sold by independent third-party sellers through Walmart.com.

    Before contacting support, verify:

    • The seller’s name
    • Whether Walmart or the seller shipped the item
    • The return deadline
    • Whether return shipping is free
    • Whether the product has special restrictions
    • Whether the seller has already responded

    Most Marketplace items have a 30-day return period, but some electronics may have a 14-day period and major appliances may have a much shorter reporting window.

    Walmart Refund Delays

    Ask Walmart to confirm:

    • Whether the return was received
    • The amount approved
    • The date the refund was processed
    • The payment method receiving the refund
    • Whether a gift card or Walmart Cash was used
    • Whether part of the transaction remains pending

    Keep the return receipt and tracking number until the refund appears.

    A bank or card issuer may take additional time to post a completed Walmart refund.

    Complaints About a Walmart Store

    For an incident involving a specific store, begin with the customer service desk or store manager.

    Store complaints may involve:

    • Incorrect shelf or checkout prices
    • Employee conduct
    • Long checkout or service-desk waits
    • Product availability
    • Store cleanliness
    • Pickup problems
    • Returns denied at the store
    • Automotive, vision, pharmacy, or money-services concerns

    Use the store locator to find the direct telephone number.

    Have the following ready:

    • Store number and address
    • Date and approximate time
    • Receipt or transaction number
    • Employee or department involved
    • A concise description of what happened
    • The resolution requested

    If the store manager does not resolve the issue, call 1-800-925-6278 and request that the complaint be documented and escalated.

    Walmart Marketplace Seller Complaints

    A Walmart Marketplace seller is an independent business that lists products on Walmart.com.

    Common Marketplace problems include:

    • A defective or counterfeit product
    • An item that differs from its description
    • A package that never arrived
    • A seller refusing a return
    • A delayed refund
    • A warranty dispute
    • Unexpected return-shipping charges

    Open the order in Purchase History and use the available contact or return option. Keep communications inside Walmart’s system when possible.

    If the seller does not resolve the problem, ask Walmart customer service to review the Marketplace order and the seller’s response.

    Do not send payment outside Walmart.com or communicate through an unfamiliar payment link.

    Walmart+ Customer Service

    Walmart+ is a separate paid membership offering eligible delivery, shipping, fuel, streaming, and other benefits.

    For detailed membership help, visit the separate Walmart+ customer service page.

    Customers can call 1-800-924-9206 or manage the membership through the Walmart account.

    To cancel online:

    1. Sign in to Walmart.
    2. Open Account.
    3. Select Walmart+.
    4. Select the settings or gear icon.
    5. Follow the cancellation instructions.

    Deleting the Walmart app or removing a payment card does not necessarily cancel Walmart+.

    Save the cancellation confirmation and check the next renewal date.

    Walmart Financial Services Support

    Walmart’s general customer-service representatives may not be able to access or resolve every problem involving a financial account.

    Use the number for the product shown on the card or account.

    Walmart MoneyCard

    Call 1-877-937-4098 for help with:

    • Card activation
    • Direct deposits
    • Missing funds
    • Account access
    • Transaction disputes
    • Card replacement
    • Closing the account

    Walmart MoneyCard is issued by Green Dot Bank. Walmart store employees may not be able to resolve account-specific banking problems.

    OnePay Cards

    Current support numbers listed by Walmart include:

    The old Walmart credit-card and Walmart Discover numbers should not be used for current OnePay products.

    Walmart Gift Cards

    For a Walmart Visa Gift Card, call 1-866-633-9096.

    For general Walmart gift-card assistance, call 1-888-537-5503.

    Keep the card and purchase receipt until any balance, activation, replacement, or refund issue is resolved.

    Never share a gift-card number or PIN with someone claiming that the card is needed to pay a bill, fine, tax, technical-support charge, or account-security fee.

    Walmart Pharmacy Customer Service

    For a prescription filled at a Walmart store, contact that pharmacy directly. The pharmacy phone number appears on the prescription label, receipt, and store-detail page.

    Dedicated pharmacy numbers include:

    Customers can also use Walmart.com or the Walmart app to check prescription status, request refills, manage family prescriptions, and view available delivery options.

    For an online pharmacy-account verification problem, call 1-800-925-6278 and ask for pharmacy-account assistance.

    Do not post prescription information, medical details, dates of birth, insurance information, or pharmacy PINs in a public review.

    Unrecognized Walmart Orders and Charges

    Before reporting a Walmart transaction as fraud, check whether it relates to:

    • An online Walmart order
    • A grocery pickup or delivery adjustment
    • A temporary authorization hold
    • A Walmart+ renewal
    • A Marketplace purchase
    • A family member using the payment method
    • Walmart Pay
    • A gift-card or financial-service transaction

    If the order is unfamiliar:

    1. Change the Walmart account password.
    2. Review the email address and phone number on the account.
    3. Check Purchase History.
    4. Remove unfamiliar payment methods or addresses.
    5. Contact Walmart through the Help Center.
    6. Contact the bank or card issuer when financial information may be compromised.

    Do not provide a one-time code, password, complete card number, or gift-card PIN to an unsolicited caller.

    How to Escalate a Walmart Complaint

    1. Start with the responsible department. Contact the store manager for local incidents and use Purchase History for online orders.
    2. Gather documentation. Save receipts, order numbers, photographs, tracking information, chat transcripts, and return confirmations.
    3. State the requested resolution. Ask clearly for a refund, replacement, corrected charge, store response, membership cancellation, or account correction.
    4. Request a case number. Record the date, representative, department, and promised next step.
    5. Ask for escalation. Request a supervisor or appropriate corporate support team when the first contact does not resolve the issue.
    6. Follow up through the same case. Explain which promised action remains incomplete.
    7. Send a written complaint when necessary. Include copies rather than originals of supporting records.

    Walmart written complaint address:
    Walmart Inc.
    1 Customer Drive
    Bentonville, AR 72716

    Information to Include in a Walmart Complaint

    Include:

    • The store number, order number, or transaction number
    • The purchase or incident date
    • The product or service involved
    • A concise timeline
    • Previous customer-service contacts
    • Case and reference numbers
    • The amount involved
    • The specific resolution requested

    Do not include complete card numbers, passwords, pharmacy information, Social Security numbers, gift-card PINs, or other sensitive information.

    Walmart Customer Reviews and Complaints

    CustomerServiceNumbers.com currently shows Walmart with a rating of 3.0 out of 5 stars based on four reviews.

    All four published reviews date from 2018, so the rating is a small and dated sample rather than a current measurement of overall Walmart customer satisfaction.

    The CSN reviews describe:

    • Marketplace product and warranty concerns: One customer reported receiving a defective electric shaver from a third-party seller and difficulty obtaining help.
    • Website access frustration: A reviewer complained about repeated “I’m not a robot” verification prompts.
    • Product availability: One review asked why Walmart had stopped selling a particular television program.
    • Positive employee recognition: A customer praised a Walmart employee in Montrose, Colorado, for being consistently helpful, polite, and willing to walk customers to products.

    These reviews do not provide enough recent data to identify broad Walmart customer-service trends. Store experiences may vary considerably by location, department, order type, seller, and individual employee.

    What to Include in Your Walmart Review

    A useful review should explain:

    • Whether the experience involved a store, online order, Marketplace seller, delivery, pharmacy, membership, or financial service
    • The city and state of the store when relevant
    • What occurred
    • Which support channel was used
    • Whether a manager or supervisor became involved
    • What resolution was offered
    • How long the process took
    • Whether the problem was ultimately resolved

    Walmart Customer Service Frequently Asked Questions

    What is Walmart’s customer-service phone number?

    Call 1-800-925-6278, also written as 1-800-WALMART.

    Does Walmart offer live chat?

    Yes. Open the Walmart Help Center and select the chat option. Signing in helps connect the conversation to the correct order or account.

    How do I complain about a Walmart store?

    Begin with the store’s customer service desk or store manager. If the matter remains unresolved, call Walmart customer service and ask for a case number and escalation.

    How do I report a missing Walmart delivery?

    Open Purchase History, select the order, check the final receipt and delivery photograph, and use the Help or refund option.

    How long is Walmart’s return period?

    Most items have a 90-day return period. Most consumer electronics have 30 days, wireless phones have 14 days, and most Marketplace products have 30 days. Exceptions apply.

    How long do Walmart refunds take?

    Timing depends on the return method and payment provider. Card refunds and released pickup or delivery holds may take several business days to appear.

    How do I contact Walmart about a Marketplace seller?

    Open the purchase in Purchase History and use the seller-contact, return, or support option. Contact Walmart customer service if the seller does not resolve the problem.

    What is the Walmart+ customer-service number?

    Call 1-800-924-9206 or manage the membership through the Walmart account.

    What is the Walmart MoneyCard number?

    Call 1-877-937-4098.

    What is the Walmart Visa Gift Card number?

    Call 1-866-633-9096.

    Where is Walmart headquartered?

    Walmart Inc. lists its principal executive offices at 1 Customer Drive, Bentonville, AR 72716.

    What is Walmart’s corporate-office phone number?

    Walmart’s corporate telephone number is 1-479-273-4000. Ordinary order, return, delivery, and store complaints should generally begin with Walmart customer service.

    How Walmart Compares With Other Major Retailers

    • Target customer service: Offers stores, online shopping, pickup, same-day delivery, gift cards, pharmacy partnerships, and store-branded financial products.
    • Amazon customer service: Focuses heavily on online orders, Marketplace sellers, Prime memberships, digital services, and home delivery.
    • Sam’s Club customer service: Walmart’s membership warehouse business maintains separate memberships, stores, credit services, and customer-support channels.

    When comparing retailers, consider return periods, Marketplace seller policies, delivery availability, membership costs, local store access, refund processing, and access to human support.

    Related Walmart and Consumer Help Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

    We are an independent consumer-help website and are not owned or operated by Walmart, Sam’s Club, OnePay, Green Dot Bank, or any Walmart Marketplace seller.

    Our goal is to provide more than a phone number by helping consumers identify the correct support department, understand return and delivery procedures, document complaints, and report whether a company resolved the problem.

    Share Your Walmart Customer Service Experience

    Have you contacted Walmart about an online order, local store, return, refund, grocery delivery, Marketplace seller, Walmart+ membership, gift card, MoneyCard, pharmacy, or employee experience?

    Leave a review below and explain what happened, which department you contacted, whether the matter was escalated, what resolution was offered, and whether Walmart ultimately resolved the complaint.

    Do not include passwords, payment-card numbers, prescription information, gift-card PINs, verification codes, identification documents, private addresses, or other sensitive information.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Walmart Inc., Sam’s Club, OnePay, Green Dot Bank, or any Walmart Marketplace seller. Walmart does not provide customer support through this website.

    Contact information and support links are provided to help consumers reach Walmart directly. Reviews and complaints reflect the experiences and opinions of individual contributors.

  • Macy’s Customer Service: Orders, Returns, Credit Card, Furniture & Reviews

    If you need help with Macy’s customer service, an online order, return, refund, delivery issue, damaged item, missing package, Macy’s Credit Card, Star Rewards, Macy’s Money, furniture, mattress delivery, wedding registry, gift card, price adjustment, Marketplace seller, store complaint, or customer service review, the correct support route depends on the type of issue. Macy’s uses different customer-care numbers for general orders, credit accounts, furniture and mattresses, and wedding registry support.

    Verified Macy’s Customer Service Contact Information

    Choose the Correct Macy’s Support Route

    Macy’s has separate support paths for store purchases, online orders, credit-card accounts, furniture, mattresses, registry gifts, Marketplace sellers, Star Rewards, and delivery problems.

    • General Macy’s order, product, return, refund, or store issue: Call 1-800-289-6229.
    • Macy’s Credit Card or Macy’s American Express Card issue: Call 1-888-257-6757.
    • Furniture or mattress customer-care issue: Call 1-888-822-6229.
    • Furniture sales question: Call 1-800-456-2297.
    • Mattress sales question: Call 1-800-622-9233.
    • Wedding or gift registry issue: Call 1-800-568-8865.
    • Shipment or delivery issue: Use Macy’s order status page, chat, or call customer care.
    • Third-party Marketplace seller issue: Use the “Contact the Seller” option on the order details page if available.
    • Local store complaint: Contact the store directly or use Macy’s customer care.
    • Corporate complaint: Use Macy’s Customer Care first, then reference the corporate address if written escalation is needed.

    Information To Gather Before Contacting Macy’s

    Having the correct order, store, account, or payment details ready can help Macy’s locate your issue faster.

    • Macy’s order number
    • Email address used for the order or Macy’s account
    • Store location, date, and register receipt if purchased in store
    • Product name, brand, size, color, and item number
    • Tracking number and carrier status
    • Photos of damaged, defective, wrong, or missing items
    • Return label, return tracking number, or return confirmation
    • Macy’s Credit Card account information if the issue involves credit billing
    • Star Rewards account email or phone number
    • Macy’s Money, Star Money, coupon, or promotion details
    • Furniture or mattress salescheck number
    • Registry number if the issue involves a wedding or gift registry
    • Previous case number, chat transcript, email, or call notes

    Common Reasons Customers Contact Macy’s

    • Order never arrived
    • Wrong item received
    • Damaged or defective product
    • Return or refund delay
    • Return label or return fee question
    • Missing package or delivery problem
    • Price adjustment request
    • Macy’s Money, Star Money, or Star Rewards issue
    • Macy’s Credit Card billing or payment question
    • Furniture or mattress delivery problem
    • Registry gift return or exchange
    • Gift card issue
    • Third-party Marketplace seller issue
    • Store employee or local store complaint
    • Accessibility, TTY, or communication assistance issue

    Macy’s Online Order Help

    For online orders, use Macy’s order status page to check shipping, delivery, tracking, cancellation, pickup, return, and refund information. If the order is missing, damaged, delayed, or marked delivered but not received, contact Macy’s Customer Care at 1-800-289-6229 or use Macy’s online chat when available.

    If your order was sold and shipped by a third-party Marketplace seller, Macy’s says the Order Details page may show a “Contact the Seller” option. Use that route when Macy’s directs you to the seller for shipment or return issues.

    Shipment, Delivery, and Missing Package Issues

    If a Macy’s package is late, check the order status page and carrier tracking first. If tracking shows delivered but the package is missing, check the delivery photo if available, porch, mailbox, building office, neighbors, household members, and carrier updates before filing a report.

    For damaged shipments, wrong items, or missing items from a box, save the packaging, item tags, invoice, and photos. Contact Macy’s quickly so the issue is documented within the return or delivery-support window.

    Macy’s Returns and Exchanges

    Macy’s says most items can be returned within 30 days of delivery. Items generally must be in original condition with original tags attached. Some items have special restrictions, shorter windows, inspection requirements, or final-sale rules.

    Store purchases must be returned to a Macy’s store. Online purchases can usually be returned in store or by mail. Returns are not accepted at curbside, and furniture must be returned through the appropriate furniture return process.

    Macy’s Return by Mail

    For online orders, start a mail return at Macy’s Returns Center. Macy’s says Star Rewards members receive free returns by mail. Non-members have a $9.99 fee, plus tax, deducted from the refund when using Macy’s return label.

    Use one label per box, do not combine items from different return labels, and include the return slip inside the package. Macy’s says refunds are typically processed after the return is received, though bank and payment-provider posting times may add additional days.

    Refund Timing and Store Credit

    In-store returns may result in a refund or store credit more quickly, while mail returns can take additional processing time after the item is received. Third-party seller returns may take longer because the item may need to be sent to and processed by the seller.

    Store credit may be issued instead of a refund in some situations, such as gift returns, missing receipts, gift-card payments, certificate payments, checks, Star Money, Macy’s Money, or other nonstandard payment combinations.

    Furniture and Mattress Customer Service

    Macy’s furniture and mattress issues use separate support paths. For furniture or mattress customer-care questions, call 1-888-822-6229. For furniture sales, call 1-800-456-2297. For mattress sales, call 1-800-622-9233.

    Furniture and mattress complaints often involve delivery windows, canceled deliveries, damage, defects, missing parts, setup problems, removal services, warranty questions, or price adjustments. Have your salescheck number, delivery date, photos, and item details ready.

    Macy’s Credit Card Customer Service

    For Macy’s Credit Card or Macy’s American Express Card questions, call Macy’s Credit Customer Care at 1-888-257-6757. This number is for credit-card account questions, not normal order support.

    Common credit-card issues include payment questions, billing address changes, online account access, payment posting, late fees, credit-card statements, card replacement, fraud concerns, and Macy’s credit profile updates.

    Macy’s Credit Card Payment Addresses

    Macy’s lists the following payment addresses for mailed credit-card payments. Always verify your current statement before mailing payment because payment addresses can change.

    • Macy’s Credit Card Payments: P.O. Box 60703, City of Industry, CA 91716-0703
    • Macy’s Credit Card Payments: P.O. Box 71359, Philadelphia, PA 19176-1359
    • Macy’s American Express Card Payments: P.O. Box 60705, City of Industry, CA 91716-0705
    • Macy’s American Express Card Payments: P.O. Box 71361, Philadelphia, PA 19176-1361

    Star Rewards, Macy’s Money, and Star Money Help

    If your issue involves Macy’s Money, Star Money, Star Rewards points, missing rewards, expired rewards, coupon exclusions, or a promotion that did not apply, gather the receipt, account email, offer terms, expiration date, order number, and screenshot of the reward or coupon.

    Promotional offers often have exclusions, expiration dates, category limits, and payment-method rules. Ask customer service to explain whether the reward was earned, pending, expired, excluded, or already used.

    Price Adjustments

    Macy’s price-adjustment rules can vary by item type and order type. Macy’s Help Center says price adjustment requests may need to be submitted within a specific time window, and furniture or mattress price adjustments use a dedicated support route.

    Have your order number, salescheck number, item details, purchase date, delivery date or ship date, and proof of the lower price ready before contacting Macy’s.

    Wedding and Gift Registry Help

    For Macy’s wedding or gift registry support, call 1-800-568-8865. Registry issues can include duplicate gifts, missing gifts, gift returns, registry lookup, address changes, completion discounts, or registry return windows.

    Have the registry number, registrant name, event date, order number, gift receipt, and purchaser information if available.

    Macy’s Marketplace and Third-Party Sellers

    Some items on Macy’s.com are sold and shipped by third-party sellers. If your order details show a “Contact the Seller” option, Macy’s may direct you to the seller for shipment, delivery, product, return, or exchange support.

    Before buying Marketplace items, review the seller name, return terms, shipping estimate, product details, warranty information, and whether the item is sold by Macy’s or by another seller.

    Gift Cards and Suspicious Charges

    If your issue involves a Macy’s gift card, check the balance, purchase receipt, activation receipt, and where the card was purchased. Gift cards are common targets for scams, so do not give gift-card numbers or PINs to anyone claiming to be Macy’s, the IRS, tech support, a sweepstakes, or a delivery company.

    If a Macy’s charge appears unfamiliar, check Macy’s.com order history, app purchases, in-store receipts, gift-card purchases, Klarna, PayPal, credit-card activity, and household member purchases before disputing it.

    Accessibility, TTY, and Communication Assistance

    Macy’s lists TTY support through 711 for customer-care numbers. If you need accessibility-related help, explain the accommodation needed and ask for the issue to be documented. Keep notes if you experience difficulty getting accessible support.

    Do not post private medical, disability, account, address, or payment details in public reviews.

    Watch Out for Fake Macy’s Support Numbers and Shopping Scams

    Macy’s customers should be cautious with fake support numbers, fake delivery texts, fake clearance websites, fake gift-card requests, phishing emails, suspicious refund offers, and social-media ads pretending to be Macy’s. Use Macy’s.com, the Macy’s app, and the verified numbers listed on this page.

    • Do not call random Macy’s phone numbers found in social media comments or search ads.
    • Check that links go to Macy’s.com or Macy’s official support pages before signing in.
    • Do not provide gift-card numbers, verification codes, passwords, or full card numbers to suspicious callers.
    • Be cautious of fake “Macy’s clearance” sites that use copied product images and unrealistic discounts.
    • For Marketplace items, verify whether the order was sold by Macy’s or a third-party seller.
    • If a charge appears unauthorized, contact Macy’s and your payment provider promptly.

    How to Escalate a Macy’s Customer Service Problem

    1. Use the correct number first: Call 1-800-289-6229 for general orders, 1-888-257-6757 for credit-card issues, or 1-888-822-6229 for furniture and mattress issues.
    2. Document the issue: Save receipts, order numbers, photos, tracking, return labels, credit-card statements, reward screenshots, and chat transcripts.
    3. Ask for a case number: For delayed refunds, wrong items, delivery issues, furniture problems, or credit-card concerns, request a reference number.
    4. Use chat or written support when helpful: Written records can help if the issue changes from one call to the next.
    5. Use the store when appropriate: In-store returns may be faster than mail returns for eligible items.
    6. Contact the seller when required: For third-party Marketplace orders, use the order details page to contact the seller if Macy’s directs you there.
    7. Protect private information: Do not post order numbers, addresses, card details, or account information in public comments.
    8. Contact your payment provider if necessary: If a charge is unauthorized or a refund remains unresolved, contact your bank, card issuer, PayPal, Klarna, or Macy’s Credit Card issuer before the dispute deadline closes.

    Macy’s Customer Service Reviews on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently shows 0 out of 5 stars for Macy’s based on 0 customer reviews. Because there are no Macy’s reviews on this CSN listing yet, we are not summarizing a positive or negative customer service trend from this page.

    If you have contacted Macy’s about online orders, returns, refunds, wrong items, missing packages, delivery delays, Macy’s Credit Card, Macy’s Money, Star Rewards, furniture, mattresses, gift registry, Marketplace sellers, store service, accessibility, or customer support response time, please share your experience below. Your review can help other shoppers understand what to expect before contacting Macy’s customer service.

    What To Expect When Contacting Macy’s

    • Macy’s general customer care is 1-800-289-6229.
    • Macy’s Credit Customer Care is 1-888-257-6757.
    • Furniture & Mattress Customer Care is 1-888-822-6229.
    • Wedding & Gift Registry support is 1-800-568-8865.
    • Most customer-care numbers list hours of Monday-Sunday, 8 AM-10 PM ET.
    • Most returns must be made within 30 days of delivery and in original condition with tags attached.
    • Mail returns are free for Star Rewards members; non-members pay a $9.99 fee plus tax deducted from the refund.
    • Third-party Marketplace seller orders may require contacting the seller through the order details page.

    Frequently Asked Questions About Macy’s Customer Service

    What is Macy’s customer service phone number?

    Macy’s Customer Care is 1-800-BUY-MACY or 1-800-289-6229. Macy’s lists customer-care hours as Monday-Sunday, 8 AM-10 PM ET, with holiday exceptions possible.

    What is Macy’s Credit Card customer service number?

    Macy’s Credit Customer Care is 1-888-257-6757. Use this number for Macy’s Credit Card and Macy’s American Express Card account questions.

    How do I contact Macy’s about furniture or mattresses?

    For Furniture & Mattress Customer Care, call 1-888-822-6229. Furniture sales can be reached at 1-800-456-2297, and mattress sales at 1-800-622-9233.

    What is Macy’s return policy?

    Macy’s says most items can be returned within 30 days of delivery. Items generally must be in original condition with tags attached, and shipping or delivery fees are usually nonrefundable. Some items have special restrictions or shorter return windows.

    Are Macy’s mail returns free?

    Macy’s says return by mail is free for Star Rewards members. Non-members have a $9.99 fee, plus tax, deducted from the refund when using a Macy’s return label.

    Can I return Macy’s online orders to a store?

    In many cases, online purchases can be returned to a Macy’s store or by mail. Store purchases must be returned to a store. Furniture and some specialty items have separate rules.

    How long does a Macy’s refund take?

    Macy’s says refunds are typically processed after the return is received. Credit-card, PayPal, Klarna, third-party seller, and bank processing times may add additional days.

    How do I contact Macy’s about a missing package?

    Check Macy’s order status and carrier tracking first. If the package is still missing, call 1-800-289-6229 or use Macy’s online chat when available.

    Where is Macy’s corporate office?

    Macy’s, Inc. lists its corporate address as 151 West 34th Street, New York, NY 10001.

    Can CustomerServiceNumbers.com fix my Macy’s order or refund?

    No. CustomerServiceNumbers.com is an independent information and review website. We cannot access Macy’s orders, refunds, credit-card accounts, returns, Star Rewards, furniture deliveries, gift cards, or Marketplace seller accounts, and we cannot contact Macy’s on your behalf.

    Related Customer Service Numbers Pages

    Related Consumer Resources

    • Macy’s Corporate Office Headquarters – Find Macy’s corporate office details and complaint discussion.
    • ChargeOnMyCard.com – Research unfamiliar Macy’s, credit card, Klarna, PayPal, Marketplace, gift card, or online shopping charges.
    • ThinkItsAScam.com – Learn how to spot fake Macy’s websites, fake delivery texts, refund scams, and suspicious support numbers.
    • ZeroStars.org – Read and share customer complaint experiences.
    • CSNDB.com – Find chat, text, and alternative support options.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with Macy’s, Macy’s, Inc., Bloomingdale’s, Bluemercury, Citi, American Express, Klarna, PayPal, Nordstrom, Kohl’s, JCPenney, Dillard’s, Target, Walmart, or any third-party Marketplace seller.

    Share Your Macy’s Customer Service Experience

    Have you contacted Macy’s about an online order, return, refund, missing package, wrong item, damaged product, Macy’s Credit Card, Macy’s Money, Star Rewards, price adjustment, furniture, mattress delivery, gift registry, Marketplace seller, local store complaint, accessibility issue, or customer support response time? Share your experience below to help other shoppers understand how Macy’s handles customer service problems.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with Macy’s, Macy’s, Inc., Bloomingdale’s, Bluemercury, Citi, American Express, Klarna, PayPal, Nordstrom, Kohl’s, JCPenney, Dillard’s, Target, Walmart, or any third-party Marketplace seller. This page is provided for informational and review purposes only. Contact information, customer-service hours, return policies, refund timing, credit-card payment addresses, Star Rewards rules, Marketplace seller procedures, furniture delivery policies, and support options may change. Always verify important details directly with Macy’s, Macy’s Credit Customer Care, your local store, your payment provider, or the appropriate seller before making purchase, return, refund, billing, or account decisions.

  • JCPenney Customer Service, Phone Number, Returns, Reviews and Complaints

    JCPenney is a department store retailer offering clothing, shoes, jewelry, beauty products, home goods, furniture, mattresses, window treatments, salon services, optical services, rewards, gift cards, and online shopping through JCPenney.com. Customers may contact JCPenney for help with online orders, returns, refunds, shipping, store complaints, rewards, coupons, credit-card questions, furniture or mattress issues, and unresolved customer-service problems.

    How to Contact JCPenney Customer Service

    Best Ways to Get Help from JCPenney

    The best way to contact JCPenney depends on your issue. Online order, return, refund, shipping, coupon, rewards, and store-service concerns usually start with JCPenney Customer Service at 1-800-322-1189. Credit-card account issues are handled through Synchrony Bank, while Synchrony Pay Later installment-loan questions should be handled through Synchrony Pay Later support.

    For Online Orders and Shipping

    If you need help with a JCPenney.com order, use the order tracking page first. If the order is missing, delayed, canceled, damaged, or incorrectly shipped, call 1-800-322-1189 and have your order number, email address, shipping address, and tracking information ready.

    For Returns and Refunds

    JCPenney accepts many returns in stores or by mail, but some categories have special rules. Furniture, mattresses, electronics, custom window treatments, and vendor-shipped items may have separate return windows, inspection requirements, restocking fees, pickup fees, or return instructions. For return questions, call JCPenney Customer Service at 1-800-322-1189.

    For JCPenney Rewards

    If your JCPenney Rewards points, CashPass Rewards, coupons, or account benefits are missing or not applying correctly, sign in to your JCPenney account and review your rewards history. If the issue is not resolved online, contact customer service at 1-800-322-1189.

    For JCPenney Credit Card Questions

    The JCPenney Credit Card and JCPenney Mastercard are issued by Synchrony Bank. For credit-card payments, billing, disputes, late fees, account access, or cardholder questions, sign in through the JCPenney Credit Card account portal or contact Synchrony using the phone number listed on your card or billing statement.

    For Synchrony Pay Later

    Synchrony Pay Later is separate from the JCPenney Credit Card. If your issue involves a Synchrony Pay Later installment loan or monthly payment, contact Synchrony Pay Later at 844-373-4960 or use the Synchrony Pay Later account site listed in your loan documents.

    What to Have Ready Before Contacting JCPenney

    • Your order number or receipt
    • The email address used for the order
    • Your shipping and billing address
    • Tracking number, delivery confirmation, or return label
    • Gift card, rewards, coupon, or CashPass information, if applicable
    • Photos of damaged, incorrect, or missing items
    • Store location, visit date, and manager name, if the issue happened in a store
    • JCPenney Credit Card or Synchrony account information, if the issue involves financing
    • A short explanation of the problem and the resolution you are requesting

    JCPenney Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows 4 JCPenney reviews with an overall rating of 2.0 out of 5 stars. The live CSN review sentiment is negative. Reviewers complain about delayed refunds, online orders not arriving, appliance delivery problems, being transferred between departments, billing before delivery, and store checkout or security-tag problems.

    Because the visible CSN reviews are older, customers should read the individual comments and consider leaving a current review below if they have recently contacted JCPenney about orders, returns, refunds, rewards, credit-card issues, store service, delivery, or complaint resolution.

    Common JCPenney Customer Complaints

    Customers searching for JCPenney customer service often need help with:

    • Online orders that are delayed, missing, canceled, or incorrectly shipped
    • Refund delays after returns
    • Furniture, mattress, appliance, or large-item delivery problems
    • Returns denied because of receipt, timing, or category restrictions
    • Coupon, promo code, sale price, or price adjustment questions
    • JCPenney Rewards or CashPass Rewards problems
    • Gift card or e-gift card issues
    • JCPenney Credit Card or Synchrony account questions
    • Store complaints involving employees, checkout, pickup, or merchandise
    • Difficulty reaching the right department or getting a clear answer

    JCPenney Return and Refund Tips

    Before returning an item, review the JCPenney return policy for that product category. Some items can be returned in-store, while others may need to be shipped back or handled through customer service. Keep your receipt, invoice, packing slip, return tracking number, and any refund confirmation until the refund appears on your card, gift card, or original payment method.

    For furniture, mattresses, electronics, and vendor-shipped items, inspect the merchandise as soon as it arrives. If the item is damaged, defective, or incorrect, take photos and contact JCPenney promptly because some categories have short damage-reporting windows.

    JCPenney Order, Pickup, and Delivery Help

    If your order does not arrive, tracking stops updating, or an item is missing from the shipment, contact JCPenney with your order number and tracking number. If your order was placed for store pickup, contact the store and JCPenney Customer Service if the pickup status does not match what happened at the store.

    If your issue involves a large-item delivery, such as furniture or a mattress, keep copies of all delivery notices, inspection photos, delivery receipts, missed-delivery notices, and return pickup confirmations.

    JCPenney Credit Card, Rewards, and Payment Help

    If your issue involves a JCPenney Credit Card or JCPenney Mastercard, remember that the card is issued by Synchrony Bank. JCPenney stores and customer service may be able to answer general shopping questions, but Synchrony handles account-specific billing, payments, credit limits, disputes, and cardholder service.

    If your issue involves JCPenney Rewards, review your account activity, receipts, and reward expiration dates. If points or rewards are missing, contact JCPenney Customer Service and provide the receipt or order number connected to the purchase.

    JCPenney Scam and Safety Warning

    Be careful with emails, texts, social media messages, or ads claiming to offer fake JCPenney gift cards, survey rewards, giveaways, or urgent account notices. Do not provide your JCPenney password, credit-card number, gift-card number, or banking information through a suspicious link.

    If you receive a suspicious message about a JCPenney order, credit card, reward, or refund, go directly to the official JCPenney website or contact customer service using the phone number listed above.

    How to Escalate a JCPenney Problem

    If your JCPenney issue is not resolved after your first contact, take these steps:

    1. Save your order number, receipt, tracking information, return label, refund confirmation, and support messages.
    2. Write down the date, time, department, and phone number used for each contact.
    3. Ask whether the issue is being handled by JCPenney Customer Service, a local store, a delivery carrier, a vendor, Synchrony Bank, or Synchrony Pay Later.
    4. Request written confirmation of any refund, replacement, return approval, cancellation, price adjustment, or rewards correction.
    5. If the issue involves a store visit, include the store location, date, time, and names of any managers involved, if known.
    6. If the issue involves a credit-card charge, contact Synchrony Bank or your card issuer if JCPenney does not resolve the billing issue.

    Related Department Store Customer Service Pages

    Related Corporate Office Page

    Other Helpful Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service information since 2004. Our pages are designed to help customers locate support options, understand common complaints, and share real customer service experiences. We are not affiliated with JCPenney, Synchrony Bank, or Catalyst Brands, and the information on this page is provided for consumer reference only.

    Share Your JCPenney Customer Service Experience

    Have you contacted JCPenney customer service or visited a JCPenney store recently? Share your experience below. Your review can help other customers understand how JCPenney handles online orders, returns, refunds, delivery issues, store complaints, rewards, coupons, credit-card questions, and complaint escalation.

    Disclaimer: CustomerServiceNumbers.com is not affiliated with JCPenney, Synchrony Bank, or Catalyst Brands. Contact information may change, and customers should confirm details directly with the company when possible.