Facebook customer service is primarily provided through the Facebook Help Center, account-recovery tools, in-app reports, and specialized support systems for eligible businesses and Meta Verified subscribers.
Facebook does not publish a general customer-service phone number that ordinary users can call for account recovery, disabled accounts, Marketplace restrictions, hacked profiles, content reports, or technical problems. Be cautious of websites, advertisements, social-media replies, and callers claiming to provide a Facebook support number.
Facebook Customer Service Help by Issue
- Hacked or compromised account: Use Facebook.com/hacked, preferably from a device previously used to access the account.
- Forgotten password or login problem: Use Facebook’s account-identification tool.
- Locked account: Follow the identity-confirmation instructions shown when signing in.
- Suspended or disabled account: Sign in and follow the available appeal or review instructions.
- Fake account or impersonation: Report the profile or Page through Facebook’s impersonation-reporting process.
- Marketplace restriction: Open Marketplace or Profile Status and select the available request-review option.
- Facebook Page or advertising problem: Use Meta Business Support Home while signed in to the affected business account.
- Broken Facebook feature: Select Help & support and then Report a problem from the Facebook menu.
- Meta Verified subscriber: Access chat or email support through the verified Facebook account.
- Account of someone who died: Use Facebook’s memorialization or account-removal request.
How to Contact Facebook
Meta Platforms corporate address:
Meta Platforms, Inc.
1 Meta Way
Menlo Park, CA 94025
The corporate telephone number is not a Facebook consumer-support or account-recovery hotline. Corporate-office employees generally cannot unlock an account, reverse an automated decision, restore Marketplace access, or bypass Facebook’s identity-verification process.
Does Facebook Have a Customer-Service Phone Number?
Facebook does not publish a general public phone number for ordinary account-support questions.
The number 1-650-543-4800 is Meta Platforms’ corporate-office number. It should not be presented as a Facebook customer-service number, hacked-account number, or technical-support hotline.
Support options available through Facebook may depend on:
- The type of account
- The issue being reported
- Whether the user can sign in
- Whether the account has Meta Verified
- Whether the user manages an eligible business, advertising, or commerce account
- The user’s country or region
How to Recover a Hacked Facebook Account
If someone changed your password, email address, phone number, name, birthday, or other account information, visit:
Facebook.com/hacked
Facebook recommends completing the process from a phone, computer, browser, and internet connection previously used to access the account.
Signs That a Facebook Account May Have Been Hacked
Possible warning signs include:
- Your password no longer works.
- The account email address or phone number was changed.
- Posts, comments, advertisements, or messages appear that you did not create.
- Friend requests were sent without your knowledge.
- A business Page or advertising account has an unfamiliar administrator.
- Unexpected advertising or payment activity appears.
- You receive login alerts from unfamiliar devices or locations.
- Your account name, profile picture, or other information was changed.
Steps to Secure the Account
- Open Facebook’s hacked-account tool.
- Change the Facebook password.
- Change the password for the email account connected to Facebook.
- Review recent logins and remove unfamiliar devices.
- Review the account’s email addresses and phone numbers.
- Remove unfamiliar apps, business users, Page administrators, and advertising permissions.
- Turn on two-factor authentication.
- Review recent posts, messages, advertising activity, and payments.
If you cannot access the account’s recovery email address or phone number, Facebook may still direct you through the hacked-account process. Recovery is not guaranteed when Facebook cannot verify that you own the account.
Do Not Accept Remote Facebook Recovery Help
Do not allow a stranger to remotely access your phone or computer to recover Facebook. A review previously submitted to CustomerServiceNumbers.com included a request for remote help, which could expose the user to an impersonation or account-recovery scam.
Keep recovery efforts inside Facebook’s official website and app.
Facebook Locked, Suspended or Disabled Accounts
Facebook may lock an account when it detects unusual activity or believes the account may be at risk. Open Facebook and follow the displayed instructions to unlock it. Facebook may ask you to confirm your identity or review recent activity.
An account may be suspended when Facebook believes the account or its activity may violate Community Standards. When an appeal is available, the notice shown during login should explain how to request a review.
Facebook currently states that users generally have up to 180 days to appeal a personal account suspension. If an appeal is not submitted in time, or an appeal is unsuccessful, the account may be permanently disabled.
How to Appeal a Facebook Suspension
- Attempt to sign in to the suspended account.
- Read the reason displayed in the suspension notice.
- Select the available appeal or review option.
- Complete any requested identity verification.
- Upload only the documents requested through Facebook’s official system.
- Save screenshots of the notice and appeal confirmation.
- Check the account email address for updates from Facebook.
Do not send identity documents to an email address, text-message number, WhatsApp account, or person claiming to be a Facebook employee. Submit documents only through an official Facebook or Meta page.
Facebook Identity Verification
Facebook may ask for identification to:
- Confirm the name used on the account
- Verify account ownership
- Protect an account believed to be compromised
- Review suspicious or unusual activity
- Confirm eligibility for certain features
Follow the instructions displayed inside Facebook. Do not publish identification documents in a public review or send them to an unofficial support provider.
Facebook Login and Password Problems
Use Facebook’s account-identification page when you cannot remember the password or cannot locate the correct account.
Search using:
- The email address connected to Facebook
- The mobile phone number connected to the account
- The account name
- The Facebook username or profile URL
Try recovery from a device and browser previously used with Facebook. Check spam and junk folders for password-reset messages.
Never provide a password-reset code or login-approval code to someone who contacted you. A scammer may trigger a legitimate Facebook code and then ask you to read it back.
Facebook Marketplace Customer Service
Facebook Marketplace support is normally handled through the Marketplace interface and Facebook Help Center rather than a telephone number.
Customers may need help with:
- Marketplace access being restricted or suspended
- A listing being rejected
- A buyer or seller suspected of fraud
- An item that violates Commerce Policies
- A Purchase Protection claim
- A Marketplace checkout or payment problem
- An account taken over by a scammer
How to Appeal a Marketplace Restriction
Open Facebook and check:
- The Marketplace tab
- Profile Status
- Account Status
- Support Inbox
When Facebook makes an appeal available, select Request Review or See Issue and follow the instructions.
Repeatedly submitting the same appeal or contacting unrelated support channels may not speed up the review.
Marketplace Scam Warning
Be cautious when a buyer or seller asks you to:
- Continue the conversation outside Facebook immediately
- Provide a verification code
- Pay an upgrade or insurance fee
- Accept an overpayment and return part of it
- Purchase gift cards
- Ship an item before payment is confirmed
- Use an unfamiliar payment link
Report the profile, listing, or conversation through Facebook and retain screenshots of the transaction.
Facebook Business, Page and Advertising Support
Businesses should begin at the Meta Business Help Center or Meta Business Support Home.
Depending on eligibility and the issue involved, Meta may offer:
- Guided troubleshooting
- Account-status information
- Email support
- Live chat
- Advertising-account review
- Commerce Manager support
- Page and business-portfolio assistance
A chat or contact button may not appear for every business account. Sign in to the Facebook profile that manages the affected Page, ad account, shop, or business portfolio.
Restricted Advertising or Business Accounts
Open Meta Business Support Home and review the affected asset under Account Overview. The system may show:
- The restriction or policy issue
- The affected Page, profile, ad account, or business portfolio
- Available corrective steps
- An option to request review
- Previous support cases
Save the business ID, ad-account ID, Page URL, screenshots, case numbers, and dates of previous contacts.
Recovering a Hacked Facebook Page
When a personal Facebook account controlling a Page was compromised, begin with Facebook.com/hacked.
After securing the personal account:
- Review Page access and administrator roles.
- Remove unfamiliar users.
- Review linked Instagram accounts.
- Check business-portfolio permissions.
- Review advertising activity and payment methods.
Meta Verified Facebook Support
Meta Verified is a paid subscription available to eligible users and businesses. Enhanced support can include access to human agents through chat and email.
To access Meta Verified support:
- Sign in to the Facebook account with the active Meta Verified subscription.
- Open the Facebook mobile app.
- Go to the Meta Verified area in Accounts Center.
- Select the available support option.
Meta Verified support availability and features depend on the subscription plan and account.
Purchasing Meta Verified does not guarantee that Facebook will restore a disabled account, reverse a Marketplace restriction, recover another person’s account, or overturn a policy decision. Support agents must still follow Meta’s account-security and review procedures.
How to Report a Facebook Problem
For a broken feature or technical error:
- Open the Facebook menu.
- Select Help & support.
- Select Report a problem.
- Choose the Facebook feature involved.
- Describe what happened.
- Include a screenshot or screen recording when useful.
Include:
- The exact error message
- The date and time of the problem
- The device and operating system
- The Facebook app version or browser
- The troubleshooting steps already attempted
Do not include passwords, payment-card numbers, verification codes, or private identification documents in an ordinary bug report.
Reporting Fake Accounts and Impersonation
Facebook allows users to report a profile or Page pretending to be themselves, another person, or a public figure.
You can report impersonation even when you do not have a Facebook account or have lost access to your account.
When possible, save:
- The impersonating profile or Page URL
- Screenshots
- Messages sent by the impersonator
- Names of friends or customers contacted
- Evidence of fraudulent payment requests
Use Facebook’s official impersonation-reporting instructions.
Reporting Abusive Content, Threats or Harassment
The most direct way to report a Facebook post, profile, Page, group, comment, message, photograph, or video is generally to use the Report option beside the content.
When there is an immediate threat of physical harm, contact local emergency services rather than relying solely on a Facebook report.
Save screenshots and links before blocking the account when the material may be needed for law enforcement, an employer, a school, or another investigation.
Facebook Memorialized and Deceased-Person Accounts
Facebook can memorialize the account of a deceased person after receiving a valid request. An immediate family member or authorized representative may also request removal, although documentation may be required.
Use Facebook’s official memorialization and removal request information.
Do not publish death certificates, identification, legal documents, or private family information in a public review.
Facebook Support Scams and Fake Phone Numbers
Scammers frequently advertise fake Facebook customer-service numbers or contact users who publicly post that their account was hacked or disabled.
A fake support representative may offer to:
- Recover a hacked account for a fee
- Unlock an account remotely
- Reverse a suspension through an employee contact
- Restore Marketplace access
- Provide a special appeal link
- Recover a Page or advertising account
The scammer may then request:
- Your Facebook password
- A six-digit verification code
- Remote access to your device
- A gift-card payment
- Cryptocurrency
- Your payment-card or bank information
- A copy of your identification
Do not trust a support offer because the caller knows your name, email address, Page name, or details from a public complaint. That information may have been collected from your Facebook profile or review.
Use only Facebook and Meta websites. Official Facebook web addresses should end in facebook.com, while official corporate and product-support pages may also use meta.com.
Facebook Customer Reviews and Complaints
CustomerServiceNumbers.com currently shows Facebook with a rating of 2.3 out of 5 stars based on three reviews.
All three reviews were submitted in 2018, making the rating a small and dated sample rather than a current measurement of overall Facebook customer satisfaction.
The CSN reviews describe:
- A hacked account and difficulty returning to the correct profile
- Facebook app notifications that stopped working
- An account that remained disabled without accessible technical support
More recent reviews published on the related CorporateOfficeHeadquarters.com Facebook page describe:
- Accounts suspended without a clear explanation
- Difficulty completing the appeal process
- Accounts disabled shortly after creation
- Marketplace restrictions and repeated lockouts
- Automated responses that did not resolve the problem
- Difficulty reaching a human representative
These reviews represent individual customer experiences. Facebook support and recovery outcomes may depend on the account status, available recovery information, identity verification, subscription eligibility, and the reason for the restriction.
How to Escalate a Facebook Complaint
Facebook does not provide a traditional escalation telephone number for most users. The appropriate escalation path depends on the issue.
- Use the correct official tool. Hacked accounts, disabled accounts, Marketplace reviews, business restrictions, and content reports use different processes.
- Save the notice. Take screenshots of the suspension, restriction, error message, or rejected appeal.
- Use the available review option. Submit an appeal through the account, Profile Status, Marketplace, Support Inbox, or Business Support Home.
- Record reference numbers. Save support case numbers and email confirmations.
- Use Meta Verified support when eligible. Verified subscribers may have chat or email access.
- Use business support when eligible. Sign in through the profile that controls the affected business asset.
- Follow up through the existing case. Avoid creating conflicting support requests when a case is already open.
Information to Include in a Facebook Complaint
Include:
- The type of Facebook account or feature involved
- The date the problem began
- The exact error or restriction notice
- The profile, Page, Marketplace, or business asset involved
- Previous troubleshooting or appeal steps
- Existing case numbers
- The resolution you are requesting
Do not publish passwords, verification codes, recovery email addresses, complete phone numbers, identification documents, private messages, payment-card details, or advertising-payment information.
Facebook Customer Service Frequently Asked Questions
What is Facebook’s customer-service phone number?
Facebook does not publish a general public customer-service phone number for ordinary users. The Meta corporate-office number, 1-650-543-4800, is not an account-recovery or technical-support hotline.
How do I contact a real person at Facebook?
Direct human support is limited. Eligible Meta Verified subscribers can access enhanced chat and email support. Some business, advertising, and commerce accounts may also see support options after signing in.
How do I recover a hacked Facebook account?
Visit Facebook.com/hacked from a device previously used to access the account.
How do I recover Facebook without my old phone number?
Use Facebook’s hacked-account or account-identification tools. Enter an email address, phone number, account name, username, or profile URL associated with the account. Recovery may be difficult when Facebook cannot verify ownership.
How do I appeal a disabled Facebook account?
Attempt to sign in and follow the appeal instructions shown in the suspension or disabled-account notice. Facebook currently states that personal account suspension appeals generally must be submitted within 180 days.
How do I appeal a Facebook Marketplace restriction?
Open Marketplace, Profile Status, or Account Status and select Request Review or See Issue when available.
Does Facebook offer email support?
Facebook does not publish a general support email address for all users. Email support may be available to eligible Meta Verified subscribers and certain business accounts.
Can the Meta corporate office unlock my account?
The corporate office generally cannot bypass Facebook’s automated recovery, identity-verification, or appeal systems.
Where is Facebook headquartered?
Facebook is operated by Meta Platforms, Inc., whose principal executive offices are at 1 Meta Way, Menlo Park, CA 94025.
How Facebook Compares With Other Social Platforms
Facebook competes with social networks, messaging services, video platforms, and community-based apps.
- X customer service: Focuses on public posts, current events, direct messages, subscriptions, and advertising.
- Instagram customer service: A Meta-owned platform centered on photographs, video, Reels, messaging, creators, and business accounts.
- TikTok: Focuses heavily on short-form video, creators, live content, advertising, and shopping features.
When comparing platforms, consider account-recovery options, access to human support, privacy controls, moderation procedures, appeal systems, business tools, and the ability to download or preserve important content.
Related Facebook and Consumer Help Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.
We are an independent consumer-help website and are not owned or operated by Facebook or Meta Platforms. Because fake Facebook-support numbers and account-recovery scams are common, we direct readers to Facebook’s official recovery and reporting tools rather than publishing unverified telephone numbers.
Our goal is to help consumers identify legitimate support channels, prepare an effective complaint, avoid impersonation scams, and share whether their issue was resolved.
Share Your Facebook Customer Service Experience
Have you contacted Facebook or Meta about a hacked account, suspension, Marketplace restriction, business Page, impersonation, advertising problem, technical error, or content report?
Leave a review below and explain:
- Which Facebook product or feature was involved
- What problem occurred
- Which recovery or support tool you used
- Whether an appeal was available
- Whether you reached a human representative
- How long the process took
- Whether the matter was resolved
Do not include passwords, verification codes, account-recovery information, identification documents, private messages, payment-card details, or other sensitive information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Facebook, Meta Platforms, Inc., Instagram, WhatsApp, or any other Meta company. Facebook does not provide customer support through this website.
Contact information and support links are provided to help consumers reach Facebook directly. Reviews and complaints reflect the experiences and opinions of individual contributors.
