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Coleman Customer Service – Complaints And Reviews

1-800-835-3278

Post Views: 346

Before purchasing Coleman products, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Coleman is a well-known brand offering outdoor recreation products, including tents, coolers, and camping gear.

How to Contact Coleman

You can reach Coleman customer service using the following details:

  • Phone Number: 1-800-835-3278
  • Email Support: Coleman offers support through their online contact form available on their website.
  • Customer Service Hours: Monday – Friday, 8 AM – 5 PM CT
  • Corporate Address: The Coleman Company, Inc., 3600 N. Hydraulic Street, Wichita, KS 67219
  • Website: https://www.coleman.com/

Coleman Customer Support Reviews and Complaints

When considering purchasing Coleman products, it’s helpful to review their customer service feedback. Coleman competes with other outdoor brands like REI, Yeti, Ozark Trail, Cabela’s, and L.L.Bean. Customer reviews often highlight the durability and functionality of Coleman’s outdoor gear, particularly their tents and coolers. However, some complaints focus on issues related to product quality, customer service responsiveness, and warranty claims.
Comparing Coleman with other outdoor brands can help you determine which company offers the best products, pricing, and customer support for your outdoor needs. Evaluating customer reviews and complaints is an important step in making an informed decision about your next outdoor gear purchase.

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing Coleman products.

Note: This website listing is not associated with Coleman. The information and the reviews are a service provided by CustomerServiceNumbers.com.

Coleman does not provide support services directly through this website. For any questions or concerns about Coleman products or services, contact their customer service representative directly.

Coleman Just Another Money Grubbing Company

July 20, 2018

We bought a 62 t Coleman extreme 5 cooler last September feom Walmart. We used it for a day trip and then used it recently to go to the beach. The ice lasted a couple hours and cooler was full of water. The water didn’t even stay cool. Today, I called customer service and was told this cooler was made in 2012 ( we bought it end of season “brand new” 2017. Of course, without receipt, Coleman will not replace. As we spoke to representative, answering her questions, we notice both sides of cooler lid is warped and a gap. We asked how does Coleman allow their products to sit wherever the retailer chooses, go through being moved, possibly banged around (in our case, 5 years) or even other heavy products on top and allow them to sell A sub par product and not stand behind it? That question couldn’t be answered. We have been a user of Coleman products for many years. We had an air mattress years ago that was defective and wouldn’t hold air now this ridiculous cooler. Since Coleman decided to not stand up for their customer, we will be buying their competitors brand from now on. As their products we already own, we will trash them instead of selling it even gifting this taking away just a small

Part of their advertising. You won’t see us sporting any Coleman products and will make awards to anyone or any site our experience. Thanks for nothing, Coleman! Are Just another money grubbing company?

Avatar for Dawn
Dawn

Coleman Customer Service Issue

June 16, 2014

6/15/14 Last fall I ordered a replacement cover for my 10X10 Coleman shade canopy. They sent me 8X8. I had to pay $14.00 shipping to return. After many E-mails, phone calls, and weeks,(they said they did not receive the wrong one back)

After sending them proof, with their warehouse employee signature from (UPS) and more E-mails. they sent me another top. Same thing 8X8, after many E-mails. This one was not sent back. Didn’t seem right to have to pay freight again. Received the same thing 8X8. This time I sent them a video of the top, from one end to the other. Videoed the tag that said 10X10. Laid tape along the side of the top showing 8X8. After more Emails. I have never heard from them again. Never received the correct top, nor my money back, nor an apology. Every time I talked to the rep. helping me (haha), he treated me like a liar. I will never buy another Coleman product, nor recommend them.

Avatar for Frances
Frances

Coleman Inflatable Boat Issue

May 16, 2014

My son has a Coleman inflatable boat. Recently when we inflate it, we have noticed that chambers 1 and 4 lose air. Can anything be done about this?

Avatar for Evelyn
Evelyn
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Coleman Just Another Money Grubbing Company

July 20, 2018

We bought a 62 t Coleman extreme 5 cooler last September feom Walmart. We used it for a day trip and then used it recently to go to the beach. The ice lasted a couple hours and cooler was full of water. The water didn’t even stay cool. Today, I called customer service and was told this cooler was made in 2012 ( we bought it end of season “brand new” 2017. Of course, without receipt, Coleman will not replace. As we spoke to representative, answering her questions, we notice both sides of cooler lid is warped and a gap. We asked how does Coleman allow their products to sit wherever the retailer chooses, go through being moved, possibly banged around (in our case, 5 years) or even other heavy products on top and allow them to sell A sub par product and not stand behind it? That question couldn’t be answered. We have been a user of Coleman products for many years. We had an air mattress years ago that was defective and wouldn’t hold air now this ridiculous cooler. Since Coleman decided to not stand up for their customer, we will be buying their competitors brand from now on. As their products we already own, we will trash them instead of selling it even gifting this taking away just a small

Part of their advertising. You won’t see us sporting any Coleman products and will make awards to anyone or any site our experience. Thanks for nothing, Coleman! Are Just another money grubbing company?

Avatar for Dawn
Dawn

Coleman Customer Service Issue

June 16, 2014

6/15/14 Last fall I ordered a replacement cover for my 10X10 Coleman shade canopy. They sent me 8X8. I had to pay $14.00 shipping to return. After many E-mails, phone calls, and weeks,(they said they did not receive the wrong one back)

After sending them proof, with their warehouse employee signature from (UPS) and more E-mails. they sent me another top. Same thing 8X8, after many E-mails. This one was not sent back. Didn’t seem right to have to pay freight again. Received the same thing 8X8. This time I sent them a video of the top, from one end to the other. Videoed the tag that said 10X10. Laid tape along the side of the top showing 8X8. After more Emails. I have never heard from them again. Never received the correct top, nor my money back, nor an apology. Every time I talked to the rep. helping me (haha), he treated me like a liar. I will never buy another Coleman product, nor recommend them.

Avatar for Frances
Frances

Coleman Inflatable Boat Issue

May 16, 2014

My son has a Coleman inflatable boat. Recently when we inflate it, we have noticed that chambers 1 and 4 lose air. Can anything be done about this?

Avatar for Evelyn
Evelyn
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