FPL Customer Service


FPL Customer Service Contact Phone Number for Support and Help

FPL is the primary company operated by NextEra Energy. FPL is a power utility company that serves 10 Million People in Florida. FPL is short for Florida Power and Light. 

More FPL Phone Numbers

Customer Service: 1-888-988-8249

Phone Number: 1-561-694-4000

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FPL Customer Service
FPL Customer Service


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  • I have moved and now have 2 places using fpl. I need to stop electric at 26186 Princess Lane in Bonita Springs Fl. but still want electric left on at 20551 Tahitian blvd in Estero Fl. All I get when calling the 800 number is a recording and I’m not getting anywhere with it

  • You said on your bill that I could report my phone number so you could contact me if need be. I have spent almost a half hour trying to find out how to do that, trying many apps before I finally found this one. My phone number is. My name and email are below. However, my computer doesn’t work well so PLEASE send a letter or call about an emergency. ALL of us are not rich enough to have expensive emails or phones.

  • I am very very very displeased with the proactive response to the tree threat to the power line feeding my FPL service. My call was to be proactive to a pending issue but preventative measures to keep service at peak performance does not appear to be a mission of your organization.

  • “Thank You for quick Service.

    Last night after hearing a loud noise like a gunshot in the neighborhood, I looked outside and saw

    that the other side of our street was dark and some street lights were out. My power was not affected

    so I proceeded to get ready for bed as it was about midnight. A few minutes later a neighbor from across

    the street knocked on my door. Her power was off and could not call FPL as her cordless phone was

    inoperable. We called customer service and listened to the menu options including the hours of operation

    etc. and was about to give up when finally an option was enter 1 if you have a power outage. Not having

    the requested account number handy, I hesitated and finally, a live pleasant voice asked for our information

    and tested the meter and could see that there was a problem and reported it. The pleasant voice estimated

    service would be restored by 2:30 AM. This seemed realistic as it was just after midnight at this time,

    It was about 50 minutes later that I heard what sounded like a large service truck so I got up and looked

    out and saw that the power was back on. And the truck was leaving. I was amazed at such a quick response.

    Any way, other than the awkward phone, menu I am very pleased that your service crew can and did respond

    very quickly and efficiently which is very commendable.

    My only suggestion would be that the customer service menu should immediately ask if you have an

    emergency or power outage rather than go on about billing and hours of service before presenting

    that option. I regret tempering my complement on good service with a suggestion, but I trust that someone

    reads these comments and will attempt to improve the system

    Over all I am very pleased with FPL and thank you for providing good dependable service”

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