Guideposts customer service can help with magazine subscriptions, book orders, recurring book-series shipments, cancellations, missing issues, damaged products, billing and address changes. Call 1-800-431-2344 for magazine subscription help or 1-800-932-2145 for books, shop orders and product billing.
Guideposts also offers support through its online Customer Care Center, live chat and customercare@guideposts.org.
Guideposts Customer Service Phone Numbers and Contacts
- Guideposts magazine subscriptions: 1-800-431-2344
- Books, shop orders and product billing: 1-800-932-2145
- Customer-care email: customercare@guideposts.org
- Online Customer Care Center: Manage a Guideposts Account
- Guideposts contact page: Contact Guideposts
- Shop FAQs and live chat: Guideposts Shop Help
- Magazine mailing address: Guideposts, P.O. Box 5827, Tipton, IA 52772
- Book-products mailing address: Guideposts, P.O. Box 5828, Tipton, IA 52772
- Organization and privacy address: Guideposts, a Church Corporation, 100 Reserve Road, Suite E200, Danbury, CT 06810
- Donation and philanthropy support: 1-800-728-5653, extension 4
- Philanthropy email: philanthropy@guideposts.org
- Abide app support: Abide Help Center
- Official website: Guideposts.org
Guideposts Customer Service Hours
Guideposts currently lists telephone customer-care hours as:
- Monday-Friday: 8 a.m.-6 p.m. Eastern Time
- Saturday-Sunday: Telephone support is not listed as available
Online account management is available outside telephone-support hours.
Choose the Correct Guideposts Support Route
- Magazine subscription: Call 1-800-431-2344.
- Book or merchandise order: Call 1-800-932-2145.
- Continuity book series: Contact book-product support to stop future shipments or change payment information.
- Missing magazine: Use the magazine account portal or call magazine support.
- Damaged or missing book: Contact book-product support for replacement or refund assistance.
- Mailing-address change: Update the address through the Customer Care Center or contact customer service.
- Recurring payment: Contact book-product support or manage the account online.
- Donation question: Contact Guideposts Foundation philanthropy support.
- Abide subscription: Use the Abide Help Center or the app store that processed the payment.
- Subscription bought through another company: Contact the seller that accepted the payment.
- Article or story submission: Use Guideposts’ official writing-submission route rather than subscription support.
Information to Have Before Contacting Guideposts
Gather:
- Subscriber or customer name
- Account number from the magazine label or invoice
- Mailing address
- Email address used for the order
- Magazine, book series or product name
- Order or invoice date
- Date and amount of the charge
- Missing or damaged issue or item
- Whether the order was placed directly with Guideposts
- Previous customer-service correspondence
- The cancellation, replacement, refund or other resolution requested
Do not publish account numbers, mailing addresses, invoices, donation records, payment information or private correspondence in a public review.
How to Cancel a Guideposts Magazine Subscription
Guideposts states that a magazine subscription may be canceled at any time.
To cancel:
- Sign in to the official Customer Care Center.
- Select the affected magazine subscription.
- Review the expiration and billing information.
- Use the available cancellation option or call 1-800-431-2344.
- Ask for confirmation of the cancellation.
- Save the confirmation and review future statements.
Guideposts’ current terms state that a canceled magazine subscription qualifies for a refund for issues that have not yet been distributed.
Canceling a magazine subscription does not automatically cancel a separate book series, donation, Abide subscription or third-party order.
Guideposts Magazine Delivery and Missing Issues
Guideposts states that a new magazine subscription can take four to ten weeks before the first issue arrives.
If an expected issue does not arrive:
- Check the subscription start date.
- Confirm the mailing address.
- Check whether the post office is forwarding mail.
- Locate the account number on the address label.
- Contact magazine support.
- Ask whether a replacement issue or subscription extension is available.
Guideposts magazine currently publishes six issues per year, so delivery gaps can be longer than with a monthly publication.
Guideposts Book Series and Recurring Shipments
Some Guideposts book collections operate as continuity series. A new book is generally shipped every four to six weeks, and the customer is billed for each title when it ships.
To stop a series:
- Call 1-800-932-2145.
- Email customercare@guideposts.org.
- Use the online Customer Care Center.
- Use Guideposts’ official live chat.
Ask which shipment was most recently processed and whether another shipment is already in transit. Keep cancellation confirmation and any return instructions.
Guideposts Returns, Refunds and Damaged Products
Guideposts generally accepts eligible book and merchandise returns within 30 days.
Return the item to the address printed on the packing slip and include the required account or order information. Guideposts states that it will credit the card or account for the value of eligible returned merchandise.
For a damaged item, contact customer care before returning it. Guideposts may offer:
- A replacement of the same item
- A refund to the original payment method
Returned products can take several weeks to be received and recorded. If another invoice arrives after a return, contact customer care to confirm that the return was applied to the account.
Donations are treated separately from merchandise purchases and are generally nonrefundable.
Guideposts Billing and Automatic Payment Problems
An unfamiliar Guideposts-related charge may involve:
- A magazine subscription
- A book continuity series
- A devotional or merchandise order
- A recurring donation
- An Abide app subscription
- An order placed by another household member
- A third-party magazine seller
Compare the descriptor with invoices, emails and account history. Contact the Guideposts department responsible for the charge.
For an Abide subscription purchased through Apple or Google, cancellation and refund requests may need to go through the app store.
Contact the bank promptly when a completed charge remains unauthorized after checking household purchases and Guideposts accounts.
Guideposts Address Changes and Duplicate Subscriptions
A mailing-address change made for one Guideposts magazine may update other magazine subscriptions connected to the same account.
Before changing an address:
- Check every Guideposts subscription on the account.
- Confirm the effective date.
- Update book-product records separately when required.
- Keep the old address available until delivery is confirmed.
If two copies are arriving, provide both account numbers or mailing-label details and ask customer service whether the subscriptions can be combined.
Third-Party Guideposts Renewal Notices
Guideposts has warned customers about companies that send magazine renewal offers while appearing to represent the publisher.
Before paying a renewal notice:
- Check the company name receiving the payment.
- Compare the notice with the official Guideposts account.
- Confirm the current expiration date.
- Do not provide payment information to an unfamiliar caller.
- Call Guideposts directly when the offer is questionable.
Guideposts customer service does not require gift cards, cryptocurrency, remote computer access or a verification code to renew or cancel a subscription.
How to Escalate a Guideposts Complaint
- Determine whether the issue involves a magazine, book product, donation or Abide subscription.
- Contact the correct customer-care department.
- Provide the account number and transaction information privately.
- Ask for written confirmation of a cancellation, refund or replacement.
- Save invoices, return tracking and correspondence.
- Follow up using the same account information.
- Ask for a supervisor review when the first response does not resolve the issue.
- Write to the appropriate Tipton customer-service address when necessary.
- Contact the payment provider for a genuinely unauthorized or eligible unresolved billing dispute.
A review submitted to CustomerServiceNumbers.com does not cancel a subscription, stop a recurring shipment, change an address, replace an issue or contact Guideposts.
Guideposts Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows two Guideposts submissions with an overall rating of 4.0 out of 5. Both were submitted in 2018.
The submissions involve:
- A customer asking whether an earlier Daily Guideposts order had been received because renewal notices continued arriving
- A writer asking when applicants for a Guideposts writing workshop would be notified
These submissions are customer questions rather than detailed reviews of completed support experiences. They do not establish current company-wide customer-service, delivery or subscription trends.
New reviews can help readers understand current experiences involving:
- Magazine cancellations
- Missing issues
- Book-series shipments
- Automatic payments
- Returns and refunds
- Damaged products
- Address changes
- Customer-care response times
Frequently Asked Questions About Guideposts Customer Service
What is the Guideposts customer-service phone number?
Call 1-800-431-2344 for magazine subscriptions. Call 1-800-932-2145 for books, shop orders and product billing.
What are Guideposts customer-service hours?
Telephone customer care is available Monday through Friday from 8 a.m. to 6 p.m. Eastern Time.
What is the Guideposts customer-service email?
Email customercare@guideposts.org.
How do I cancel Guideposts magazine?
Manage the subscription through the online Customer Care Center or call magazine support at 1-800-431-2344.
Will Guideposts refund a canceled magazine subscription?
Guideposts’ current terms state that it refunds the cost of issues that have not yet been distributed.
How do I stop a Guideposts book series?
Call 1-800-932-2145, email customer care or manage the series through the online account.
How long does the first Guideposts issue take to arrive?
Guideposts states that the first magazine issue may take four to ten weeks.
Can I return a Guideposts book or gift?
Guideposts generally accepts eligible merchandise returns within 30 days. Use the return address on the packing slip.
Where should I mail Guideposts magazine correspondence?
Mail magazine correspondence to Guideposts, P.O. Box 5827, Tipton, Iowa 52772.
Is Guideposts a nonprofit?
Yes. Guideposts describes itself as a nonprofit Christian ministry and operates legally as Guideposts, a Church Corporation.
Related Magazine Customer Service Pages
- Consumer Reports Customer Service
- Hearst Magazines Customer Service
- Publishers Clearing House Customer Service
- Southern Living Customer Service
- Health Magazine Customer Service
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official subscription contacts, cancellation guidance, return information, billing routes and customer reviews.
We are not owned by Guideposts, Guideposts Foundation, Abide, a third-party magazine seller, payment provider or book distributor.
Share Your Guideposts Customer Service Experience
Have you contacted Guideposts about a magazine subscription, missing issue, book series, recurring shipment, cancellation, refund, damaged item, donation or address change? Leave a factual review below and explain which department you contacted, the approximate response time and whether the issue was resolved.
Comments are moderated. Do not include account numbers, mailing addresses, telephone numbers, email addresses, payment information, donation records, invoices, private correspondence or employee names.
Page Update Note
This Guideposts customer-service page was reviewed and updated on July 16, 2026. The update verified separate magazine and book-product phone numbers, added the official customer-care email and account portal, replaced the outdated New York address, and expanded guidance for cancellations, refunds, missing issues, recurring book shipments, automatic payments, donations and third-party renewal notices.
Last Updated: July 16, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Guideposts, Guideposts Foundation, Abide, a third-party magazine seller, payment provider or book distributor. Guideposts does not provide customer support through this website.
Telephone numbers, hours, email addresses, mailing addresses, subscription terms, publication schedules, return periods, book-series shipments, donation policies and refund rules can change. Review the current Guideposts account, invoice, packing slip, Terms and official customer-care pages for controlling information.
This page cannot cancel a subscription, stop a book shipment, replace an issue, change an address, process a return, issue a refund, reverse a donation or access a Guideposts account.
