Hydroxatone Customer Service, Legacy Orders and Reviews

If you need help with an older Hydroxatone order, account, recurring shipment, billing question or skincare product, use the Hydroxatone Customer Portal or call the current customer-service number. Hydroxatone no longer operates a normal public skincare storefront, but its customer account portal remains active for existing customers.

Hydroxatone was known for anti-aging skincare products including AM/PM Anti-Wrinkle Complex, Hydrolyze under-eye products and other creams and treatments. Because the public Hydroxatone website now contains only a basic company page rather than a current catalog, customers should be cautious about relying on older Hydroxatone offers, return policies, email addresses or product listings found on third-party websites.

Is Hydroxatone Still in Business?

Hydroxatone’s current online presence is limited compared with its former direct-to-consumer skincare business.

The main Hydroxatone website no longer displays a normal product catalog, online shopping cart or current skincare storefront. Instead, it currently displays a basic page identifying Profectus Beauty LLC and a Jersey City address.

At the same time, Hydroxatone’s separate customer portal remains active and carries a 2026 copyright. The portal allows existing customers to locate and manage an account and continues to publish the customer-service number 1-800-672-2259.

For that reason, customers should treat Hydroxatone primarily as a legacy account and product-support brand unless a current official Hydroxatone sales offer specifically shows otherwise.

Hydroxatone Customer Portal

The Hydroxatone Customer Portal is the most useful current online resource for an older direct account.

To access an account:

1. Open the official Hydroxatone Customer Portal.
2. Enter the invoice number associated with the account.
3. If the invoice number is unavailable, use the email lookup option.
4. Check the email associated with the original order for the requested account information.
5. Call Customer Service if the portal cannot locate the account.

The portal currently states that customers whose active order cannot be located should contact 1-800-672-2259 for further assistance.

Hydroxatone Subscription and Recurring Shipment Help

Hydroxatone historically sold products through direct-response and recurring-shipment programs. Customers with a legacy account may therefore be looking for help with:

• Recurring shipments
• Unexpected charges
• Account cancellation
• Changing a shipment
• Updating payment information
• Confirming that an account is closed

Because Hydroxatone’s old public storefront and terms are no longer available as current sales pages, do not rely on an old blog or complaint website for today’s cancellation rules.

Call 1-800-672-2259 and ask the representative to:

1. Locate the account.
2. Confirm whether any future order or charge is scheduled.
3. Make the requested account change.
4. Confirm the effective date.
5. Provide a confirmation or reference number when available.

Save emails, screenshots and the date of the call until you have confirmed that no additional unwanted shipment or charge was processed.

How to Cancel a Hydroxatone Account

The current Hydroxatone customer portal does not publicly display a detailed cancellation policy before login. Customers who need to stop an existing account should therefore use the portal and call Customer Service rather than following old instructions copied from Hydroxatone’s former sales programs.

When requesting cancellation:

• Have the invoice number or account email available.
• Ask whether another shipment has already entered processing.
• Ask whether any unpaid installment or balance remains.
• Request cancellation of future recurring shipments when applicable.
• Ask for written confirmation or a reference number.
• Monitor the payment method for any subsequently processed transaction.

Canceling an account and obtaining a refund for merchandise that has already shipped can be separate issues. Ask Customer Service about each one specifically.

Hydroxatone Returns and Refunds

Hydroxatone previously advertised various satisfaction guarantees and trial programs, but those older offers should not automatically be presented as the current policy because the public Hydroxatone sales site is no longer active.

For a current return or refund question:

1. Call 1-800-672-2259.
2. Provide the invoice or account information privately.
3. Ask whether the merchandise is eligible for return.
4. Request the current return authorization and destination.
5. Ask whether shipping, processing or other charges are refundable.
6. Use tracking if Customer Service instructs you to return merchandise.
7. Keep the return receipt until the refund posts.

Do not mail a Hydroxatone product to an old Jersey City, Hoboken or other address simply because it appears in an older directory. Use the destination supplied for your current case.

Hydroxatone Billing or Unrecognized Charge

If a Hydroxatone-related charge appears on a payment account, first determine whether it is connected to an older recurring-shipment account or installment arrangement.

Gather:

• Date of the charge
• Amount
• Description appearing on the statement
• Old Hydroxatone invoice numbers
• Email address used for the original order
• Previous cancellation confirmation, if applicable

Call Customer Service and ask the representative to identify the transaction and any active account associated with it.

If you believe a payment method is being used without authorization and Hydroxatone cannot resolve the matter, contact your card issuer or financial institution about the available dispute and account-security options.

Hydroxatone Product Complaints

For an older Hydroxatone cream, serum or eye product that appears damaged, separated, contaminated or otherwise unusual, stop using it and keep the packaging.

Useful information includes:

• Exact product name
• Package size
• Lot or batch code
• Expiration information when printed
• Where and when the product was purchased
• Photographs of the container and product
• Description of the problem

Products can change in odor, texture, color and condition as they age or are exposed to unsuitable storage conditions. Do not use an old or questionable skincare product simply because the container appears unopened.

Hydroxatone Skin Reactions

If you experience a rash, burning, swelling, significant redness or another unexpected reaction after using a Hydroxatone cosmetic, stop using the product.

Seek appropriate medical care for a serious or persistent reaction. Hydroxatone Customer Service can address product and account questions but cannot diagnose or treat a skin condition.

The U.S. Food and Drug Administration also accepts reports about cosmetic-product reactions and quality problems. FDA currently advises consumers experiencing a cosmetic reaction to stop using the product, address appropriate healthcare needs and report the problem when appropriate.

Buying Hydroxatone From Amazon, eBay or Another Marketplace

Because Hydroxatone’s official public website no longer operates a normal storefront, customers may encounter older inventory through marketplaces, resale sites and third-party sellers.

Before buying, check:

• Who is actually selling the product
• Whether the seller is an authorized source
• Expiration or lot information when available
• Whether packaging appears current and sealed
• The seller’s return policy

Be particularly cautious with discontinued or older skincare products. Storage history may be unknown, and an old product formulation or marketplace listing may not reflect what Hydroxatone formerly sold through its own channels.

Who Owns Hydroxatone?

The current Hydroxatone homepage still identifies Profectus Beauty LLC and lists 111 Town Square Place, Suite 1130, Jersey City, New Jersey.

In August 2024, Scientific Hair Research LLC, doing business as BosleyMD, announced that it had acquired Profectus Beauty LLC, the company operating Keranique and other beauty brands.

For an ordinary Hydroxatone account, invoice or billing problem, consumers should continue using the Hydroxatone customer portal and 1-800-672-2259 rather than contacting an unrelated Bosley hair-restoration office.

Old Hydroxatone Contact Information

The previous version of this CustomerServiceNumbers.com page listed:

• Customer service at 1-800-672-2259
• Weekend customer-service hours
• An email address of customercare@hydroxatone.com
• Atlantic Coast Brands at 499 Washington Boulevard in Jersey City

The phone number remains current, but Hydroxatone’s current portal now publishes only Monday-Friday hours of 9:00 a.m.-9:00 p.m. ET. The public Hydroxatone site also now identifies Profectus Beauty LLC at a different Jersey City address.

For email, use the email option provided through the current customer portal instead of relying on an address copied from an older directory.

How to Escalate a Hydroxatone Complaint

1. Locate the account through the Hydroxatone Customer Portal.
2. Call 1-800-672-2259 during the current Monday-Friday support hours.
3. Explain whether the issue involves an account, shipment, cancellation, billing charge, refund or product complaint.
4. Keep invoices, emails, transaction dates and previous cancellation records.
5. Request a case, confirmation or reference number when available.
6. For a return, obtain the current return instructions before mailing anything.
7. For a cosmetic reaction, address appropriate medical needs separately and report the product issue when appropriate.
8. For an unresolved payment dispute, contact the financial institution that processed the transaction.

CustomerServiceNumbers.com cannot access a Hydroxatone account, cancel a recurring shipment, issue a refund, identify a payment-card charge or determine whether an older skincare product is safe to use.

Hydroxatone Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays a 0 out of 5 rating for Hydroxatone based on 0 submitted reviews.

Because there are no visible Hydroxatone reviews on this page yet, there is not enough CSN review data to support positive or negative customer-service trends. The displayed zero is not an earned zero-star rating.

If you have recently contacted Hydroxatone about an older account, recurring shipment, billing charge, cancellation, refund or product issue, leave a review below describing the support route, response time and whether the problem was resolved.

Do not include invoice numbers, payment details, home addresses, account emails, medical information or other sensitive information.

Related Skincare Customer Service Pages

• L’Oréal Paris customer service and skincare product complaints
• Olay customer service, orders, returns and skincare support
• Sephora customer service, beauty orders and returns

Frequently Asked Questions

What is the Hydroxatone customer service phone number?

Call Hydroxatone Customer Service at 1-800-672-2259.

What are Hydroxatone customer service hours?

The current Hydroxatone Customer Portal lists Monday-Friday from 9:00 a.m.-9:00 p.m. Eastern Time.

Is Hydroxatone customer service open on weekends?

The current customer portal does not list weekend hours. Older Hydroxatone pages and directories may show weekend support, but the current portal publishes Monday-Friday availability only.

Is Hydroxatone still selling skincare products?

The public Hydroxatone website no longer operates as a normal skincare storefront. It currently displays a basic Profectus Beauty company page, while a separate customer portal remains active for existing accounts and orders.

Can I still access my old Hydroxatone account?

Possibly. The current Hydroxatone Customer Portal allows customers to sign in using an invoice number or request account information using the email associated with the order.

How do I cancel Hydroxatone?

Use the Hydroxatone Customer Portal and call 1-800-672-2259. Ask the representative to confirm whether future recurring shipments or charges remain scheduled and request confirmation of the cancellation.

What is Hydroxatone’s current return policy?

The current public Hydroxatone website does not publish a full active retail return policy. Contact Customer Service before mailing anything and request the current eligibility and return instructions for your specific order.

Where should I return Hydroxatone products?

Use the return destination supplied by Hydroxatone Customer Service for your case. Do not use an old address from a complaint site or historical sales page without verification.

Who owns Hydroxatone?

The current Hydroxatone website identifies Profectus Beauty LLC. Scientific Hair Research LLC, doing business as BosleyMD, announced its acquisition of Profectus Beauty in August 2024.

Where is Hydroxatone located?

The current Hydroxatone homepage displays Profectus Beauty LLC at 111 Town Square Place, Suite 1130, Jersey City, NJ 07310. Consumers should use Customer Service rather than sending returns or payments to that address without instructions.

What should I do if Hydroxatone caused a skin reaction?

Stop using the product and seek appropriate healthcare advice for a serious or persistent reaction. Consumers can also report cosmetic-product reactions to the FDA.

Is CustomerServiceNumbers.com affiliated with Hydroxatone?

No. CustomerServiceNumbers.com is an independent customer-service information and review website. It cannot access Hydroxatone accounts, cancel shipments, issue refunds or resolve billing problems.

Why Trust This Hydroxatone Contact Guide?

The current Hydroxatone phone number, support hours, customer portal, limited public website status, Profectus Beauty information and ownership history on this page were checked against the live Hydroxatone websites and current company information. The CSN rating and visible review count were also checked directly on this page.

Share your experience: If you recently contacted Hydroxatone about a legacy account, billing charge, recurring shipment, cancellation, refund or product complaint, leave a review below describing the support route, response time and resolution. Keep account, payment and medical information private.

Disclaimer: CustomerServiceNumbers.com is not affiliated with Hydroxatone, Profectus Beauty LLC, Scientific Hair Research LLC, BosleyMD, L’Oréal, Olay or Sephora. This page provides independent customer-service information and a place for consumers to share firsthand reviews. Product-reaction information is general guidance and is not medical advice.