KeyBank Customer Service Complaints And Reviews

I want the phone # of Vanetta Germany in the Trust Tax Dept. of Key Bank so that I can call her tomorrow.

Spent an hour today trying to make house payment, could not log on, their problem not mine. Called, they claimed gave them my account number, they claimed it was not valid and I didn’t have a loan there. Then they did ssn, my spouse and I bought home together and are equally on paperwork, they said I was not primary so they could not speak to me. After going round and round, they refused to speak to me. Local branch said I didn’t have a loan with them, I said I took out my mortgage with you, my payment goes through the keybank mortgage site. He apologized but said they don’t handle mortgages and couldn’t take my payment. I called back again, different customer service rep, FINALLY got it worked out but noticed my payment is more, never sent me notice of escrow shortage, have never sent me coupon book, have never sent me tax notice and I am not enrolled in paperless. Then I spent two hours trying to figure out how to get a contact to make a request for such. I would never ever recommend keybank to anyone.

Key Bank is the worst bank I have EVER been associated with! My card was compromised 1/5, I notified them on 1/5 they allowed charges on 1/6. I was told I would receive a letter.. today is 1/27 I finally received the letter.. telling me I have 5 days to return it.. as of today I STILL do not have the credit back in my account. The next issue.. I used their billpay, guaranteed delivery by 1/9 as of 1/16 the payment had not been received. I called Key, they stopped payment on the check, stated that it has NOT cleared yet.. they are doing an investigation.. again today is 1/27 the funds have still not been deposited back into my account.. STAY AWAY FROM THIS BANK THEY ARE HORRID!!!

This is THE WORST BANK IN THE WORLD! POOR CUSTOMER SERVICE! The Branch at Market Tower Indianapolis, IN has the most snobbish condescending Customer Service Reps! They speak to you as if they are so important and high and mighty! They are not very friendly or willingness to help! Their attitudes are appalling! I closed an account due to a netzero overcharging my account with fees other than what they told me over the phone. I opened another account with Key bank so that Netzero could not access my info anymore. These incompetent Keybank employees, closed my new account and kept the old one open!! how foolish is that! I spent an entire work day dealing with being on hold for 15- 25 minutes at a time, a none of these people listen! Anyway I am so over them that I will never recommend this bank and I hope that they lose so much business that they close as they did before!!