Keurig customer service helps customers with coffee-maker troubleshooting, warranty claims, returns, replacement brewers, online orders, missing shipments, Auto-Delivery, account access, product registration and K-Cup pod questions. The main Keurig Consumer Care number is 1-866-901-2739, also listed as 1-866-901-BREW.
Before calling, locate the brewer’s model and serial number, proof of purchase and the date the problem began. Do not ship a Keurig brewer for warranty service until customer care provides return instructions and an authorization number.
How to Contact Keurig Customer Service
- Keurig Consumer Care: 1-866-901-2739
- Keurig Consumer Care Hours: Monday through Sunday, 7:00 a.m.–10:00 p.m. Eastern Time
- Online Support: Visit Keurig Support
- Email Support Form: Send Keurig a support request
- Live Chat: Available through the official Keurig support website when representatives are online
- Coffee-Maker Support: Find model-specific support
- Register a Brewer: Register a Keurig coffee maker
- General Keurig Support Guides: Troubleshooting, videos and FAQs
- Official Website: www.keurig.com
Important: Keurig’s corporate communications telephone numbers and office addresses are not substitutes for Consumer Care. Use 1-866-901-2739 for residential coffee-maker, order, return and warranty assistance.
Best Keurig Support Route by Issue
Keurig Coffee Maker Will Not Turn On
Check that the brewer is connected directly to a working wall outlet and that the power button has been pressed. Test the outlet with another appliance and avoid using an overloaded power strip or damaged extension cord.
If the brewer was stored or transported in freezing temperatures, allow it to return to room temperature before attempting to use it. Contact Keurig immediately if the brewer produces smoke, sparks, a burning smell, unusual heat or damaged wiring.
Have the model and serial number ready when calling 1-866-901-2739.
Keurig Is Not Brewing or Dispensing Water
Confirm that the water reservoir is seated correctly, contains enough water and is free of packaging or debris. Remove and reinstall removable components according to the model’s instructions.
A brewer that powers on but does not dispense water may require cleaning, descaling, needle maintenance or model-specific troubleshooting. Do not disassemble electrical components or force objects into the brewer.
Use Keurig’s official model-support page to locate the correct instructions. Troubleshooting procedures can differ between K-Mini, K-Express, K-Elite, K-Supreme, K-Café, K-Duo and commercial models.
Keurig Says “Add Water” When the Reservoir Is Full
Remove the reservoir, empty it, rinse it and reinstall it securely. Check for mineral buildup, debris or an improperly positioned float. Avoid using sharp tools inside the water reservoir or brewer.
If the message remains after cleaning and restarting the machine, contact Keurig with the model number, serial number and purchase date.
Keurig Is Brewing a Partial Cup
A partial cup can be caused by mineral buildup, a clogged entrance or exit needle, an improperly seated water reservoir or a pod-related obstruction.
Follow the cleaning and descaling instructions written for the specific model. Unplug the brewer and allow it to cool before cleaning removable parts or the pod-holder area.
Keurig Descaling Light Will Not Turn Off
Complete the entire model-specific descaling procedure, including all required rinse cycles. Some brewers will not clear the descale notification until the complete sequence has been performed.
Do not assume that one water-only rinse is sufficient. Check the model’s support page for the correct amount of descaling solution, resting period and number of rinse cycles.
Keurig Coffee Tastes Weak, Bitter or Unusual
Clean the removable components, replace old water, check the water filter and descale the brewer when required. Also test a different K-Cup pod and verify that the pod is not damaged, expired or stored improperly.
If an unusual taste began after cleaning, continue the recommended fresh-water rinse cycles before brewing another beverage.
Keurig Warranty Claims
Most new Keurig residential brewers include a limited one-year warranty covering qualifying defects in materials or workmanship under normal home use. Warranty coverage and exclusions depend on the brewer, purchase location and applicable written warranty.
To request warranty service:
- Call Keurig Consumer Care at 1-866-901-2739.
- Provide the brewer model and serial number.
- Provide proof of the purchase date.
- Describe the problem and the troubleshooting already completed.
- Follow any additional troubleshooting requested by Keurig.
- Request a case number and written return or replacement instructions.
- Do not ship the brewer until Keurig provides authorization.
Keurig may repair or replace a qualifying defective brewer. A replacement may be new or reconditioned, depending on the warranty terms and available inventory.
What May Not Be Covered by the Keurig Warranty?
Coverage may be denied or limited when damage results from misuse, abuse, improper voltage, unauthorized repairs, nonapproved parts, external damage or another excluded cause. Damage attributed to incompatible pods or accessories may also be excluded.
Read the warranty included with the specific model rather than assuming every brewer has identical coverage.
Certified Refurbished Keurig Warranty
Certified refurbished Keurig brewers generally include a 90-day limited warranty covering qualifying defects in materials and workmanship. Keep the receipt or order confirmation because proof of purchase may be required.
Returning a Keurig Coffee Maker or Order
Eligible products purchased directly from Keurig.com can generally be returned within 30 days under Keurig’s current return policy. Contact Keurig at 1-866-901-2739 before returning a brewer or other large item.
Ask for:
- A return authorization or case number
- The correct return address
- Packaging instructions
- Whether return shipping is prepaid
- Any return-shipping deduction
- The expected refund method
- The estimated processing period
Products purchased from Walmart, Target, Amazon, Costco, Best Buy or another retailer are normally subject to that seller’s return policy. Contact the original retailer first unless Keurig directs you to use the manufacturer warranty.
Keep the shipping receipt and tracking number until the return and refund are complete.
Missing, Damaged or Incorrect Keurig Order
For an online order problem, sign in to the Keurig account and review the order status, shipment details and tracking information. Take photographs of damaged packaging, the shipping label and the received items before discarding anything.
Contact Keurig promptly if:
- The shipment is marked delivered but cannot be found
- The package arrived damaged
- An item is missing
- The wrong brewer, beverage or accessory was sent
- A refund or replacement has not been processed
- The tracking information has not updated
Have the order number, shipment date, tracking number and requested resolution ready.
Keurig Auto-Delivery and Subscription Support
Keurig Auto-Delivery customers can manage delivery frequency, products, payment information and future orders through their Keurig account. Keurig states that customers can generally change or cancel an Auto-Delivery shipment until 11:59 p.m. Eastern Time on the day before it is scheduled to ship.
To avoid an unwanted shipment:
- Sign in to the Keurig account.
- Open the Auto-Delivery order.
- Review the next processing and shipment dates.
- Change, pause or cancel the order before the deadline.
- Save the confirmation email or take a screenshot of the completed change.
Customers can also call 1-866-901-2739 for Auto-Delivery assistance.
Keurig Starter Kit Commitments
Some discounted brewer offers include a required Auto-Delivery purchase commitment. Canceling Auto-Delivery does not necessarily erase a Starter Kit obligation.
Before canceling, review the offer terms and ask Keurig:
- How many boxes or bags remain in the commitment
- The deadline for completing the purchases
- Whether a brewer-balance charge will apply
- Whether an extended warranty will be affected
- What confirmation will be provided after the commitment is satisfied
SMART Delivery
SMART Delivery may use information from a compatible connected brewer to estimate when additional pods should be shipped. Review the upcoming order notification and account settings before the order processes.
Customers who no longer want automatic replenishment should update or cancel the program through the account and save confirmation of the change.
Keurig Account and Login Support
Use the official Keurig website to reset a password, change an email address, update a payment method, review order history or manage Auto-Delivery.
Do not enter Keurig account credentials or payment information through an unexpected email, text message, social-media message or sponsored search result. Open Keurig.com independently and navigate to the account page.
When contacting customer care about an account, have the account email address and relevant order number ready. Do not post passwords, reset codes or payment details in a public review.
Keurig Commercial Customer Service
Offices, hotels, food-service businesses and other commercial customers have separate support routes.
- Commercial Order Inquiries and Support: 1-866-669-8922
- Commercial Support Hours: Monday through Friday, 7:30 a.m.–7:30 p.m. Eastern Time; Saturday, 7:30 a.m.–6:00 p.m. Eastern Time
- Commercial Technical Support: 1-888-287-2739, option 5
- Commercial Support Website: Keurig Commercial Support
Commercial warranty, service and replacement procedures may differ from residential brewer policies. Have the business name, service location, brewer model, serial number and any distributor or service agreement information ready.
Keurig Product Recalls and Safety Concerns
Check Keurig’s official support website for current recall and safety information. Match the full model number and production information rather than relying on appearance alone.
Stop using and unplug a brewer when it:
- Produces smoke, sparks or a burning odor
- Leaks near electrical components
- Has a damaged cord or plug
- Overheats unexpectedly
- Trips a circuit breaker repeatedly
- Shows signs of melting or electrical damage
Do not continue testing a brewer that may present an electrical or burn hazard.
Information to Gather Before Contacting Keurig
- Brewer model name
- Serial number
- Purchase date
- Original retailer or Keurig.com order number
- Receipt or proof of purchase
- Exact error message or light pattern
- Description of what happens during brewing
- Descaling and troubleshooting already completed
- Photographs or video of the problem for private support use
- Previous Keurig case numbers
- The requested resolution
Do not publish receipts, serial numbers, addresses, email addresses, telephone numbers, order numbers or payment information in the public review section.
How to Escalate a Keurig Complaint
- Contact Consumer Care at 1-866-901-2739.
- Explain the problem using the model number, purchase date and order or case number.
- State the requested resolution, such as troubleshooting, replacement, refund, corrected shipment or subscription cancellation.
- Ask the representative to document the complaint.
- Request a case number.
- If the issue remains unresolved, ask whether a supervisor or escalation specialist is available.
- Submit the online contact form to create a written record.
- Save emails, chat transcripts, shipment tracking and return confirmations.
- Contact the original retailer when the purchase or return is governed by that retailer’s policy.
For a warranty dispute, keep the written warranty, proof of purchase and all communication describing why the claim was accepted or denied.
Keurig Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows a 2.0 out of 5-star Keurig rating based on one published review.
The existing review, submitted in June 2018, describes frustration with repeated back-in-stock notifications for an item that remained unavailable and difficulty escalating the concern. Because the page has only one published review, that experience should not be treated as a broad or current pattern involving all Keurig products or customer-service contacts.
If you have recently contacted Keurig, consider leaving a review below. A useful review should explain:
- The brewer or product involved
- The approximate purchase date
- Whether the issue involved troubleshooting, warranty, returns, orders or Auto-Delivery
- Which support method you used
- How long it took to receive a response
- Whether Keurig provided a case number
- Whether the issue was resolved
Related Coffee Maker and Appliance Customer Service Pages
- Hamilton Beach Customer Service
- Cuisinart Customer Service
- Krups Customer Service
- Oster Customer Service
Frequently Asked Questions About Keurig Customer Service
What is the Keurig customer-service phone number?
The main Keurig Consumer Care number is 1-866-901-2739, also listed as 1-866-901-BREW.
What are Keurig customer-service hours?
Keurig Dr Pepper currently lists Keurig Consumer Care hours as Monday through Sunday, 7:00 a.m.–10:00 p.m. Eastern Time.
Does Keurig offer email support?
Keurig provides an online support form rather than publishing a general consumer-support email address. Customers can also use live chat when it is available.
How long is the Keurig warranty?
Most new residential Keurig brewers include a limited one-year warranty for qualifying defects under normal home use. Model-specific terms and exclusions apply.
Do I need a receipt for a Keurig warranty claim?
Keurig may require proof of the purchase date. Keep the store receipt, Keurig.com order confirmation or gift receipt when possible.
Can I send my broken Keurig directly to the company?
Do not ship a brewer without first contacting Keurig and receiving authorization and return instructions. An unauthorized shipment may be rejected or returned.
Can I return a Keurig purchased from Walmart or Amazon to Keurig.com?
Retail purchases are generally governed by the original seller’s return policy. Keurig may still provide manufacturer-warranty assistance when the brewer qualifies.
How do I cancel Keurig Auto-Delivery?
Sign in to the Keurig account and change or cancel the scheduled Auto-Delivery order before it processes. Keurig states that customers can generally make changes until 11:59 p.m. Eastern Time on the day before the scheduled shipment.
Will canceling Auto-Delivery affect a discounted brewer?
It may. Some Keurig Starter Kit offers include minimum purchase commitments. Review the specific offer terms before canceling because a remaining brewer balance or loss of extended coverage may apply.
What is the Keurig Commercial support number?
Commercial order and support inquiries can be directed to 1-866-669-8922. Commercial technical support is available at 1-888-287-2739, option 5.
Who owns Keurig?
Keurig is part of Keurig Dr Pepper, which owns and manages beverage and coffee brands in the United States and other markets.
Page Update Note
This Keurig customer-service page was reviewed and updated in July 2026 to verify the current Consumer Care number and hours, add online support and chat guidance, clarify residential and commercial support, add warranty and return instructions, explain Auto-Delivery and Starter Kit commitments, add troubleshooting and safety guidance, remove unsupported review generalizations, accurately summarize the one published CSN review, update related appliance links and strengthen complaint-escalation and privacy guidance.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004. CSN is an independent consumer website and is not affiliated with Keurig, Keurig Green Mountain, Keurig Dr Pepper, any retailer or any commercial service provider.
Our goal is to help consumers locate the correct support route, understand current customer-service procedures and share experiences that may assist other customers. Telephone numbers, hours, warranties, return policies, subscription terms and online support routes can change. Verify important information through the official company before sending a brewer, returning an order, canceling a subscription or providing account information.
Share Your Keurig Customer Service Experience
Have you contacted Keurig about a coffee maker, warranty claim, replacement brewer, return, online order, missing shipment, Auto-Delivery charge, account problem or commercial brewer? Share your experience below and explain which support route you used and whether your concern was resolved.
Privacy reminder: Do not post your address, email address, telephone number, account password, order number, receipt, payment information, brewer serial number, return label or photographs containing private information in a public review.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Keurig, Keurig Dr Pepper, any retailer or any commercial coffee-service provider. This page is provided for informational purposes and to document consumer customer-service experiences.
CustomerServiceNumbers.com cannot troubleshoot a brewer, access a Keurig account, cancel Auto-Delivery, process a return, approve a warranty claim, provide a replacement machine or issue a refund. Those requests must be handled through Keurig, the original retailer, an authorized commercial provider or another appropriate official support channel.
