Majestic Fireplace customers may need help locating an authorized dealer, obtaining replacement parts, arranging a repair, filing a warranty claim, identifying a model, finding an owner’s manual, or reporting a safety concern. Majestic is a Hearth & Home Technologies brand, and most consumer service is provided through the authorized dealer that sold or installed the fireplace.
How to Contact Majestic Fireplace
- Majestic parts, service and dealer assistance: 1-877-486-9123
- Hearth & Home Technologies: 1-952-985-6000
- Parts and service page: Majestic Parts and Service
- Dealer locator: Find an Authorized Majestic Dealer
- Homeowner support: Majestic Homeowner Support
- Manuals and service parts: Majestic Manuals
- Warranty information: Majestic Warranty Information
- Official website: MajesticProducts.com
Majestic does not publish specific customer-service hours for the 1-877-486-9123 number. Local dealer schedules vary. Hearth & Home Technologies describes its corporate telephone as available during regular business hours.
Majestic Company and Corporate Address
Majestic Fireplaces / Hearth & Home Technologies
7571 215th Street West
Lakeville, MN 55044
This is a Hearth & Home Technologies company address. It is not a public showroom, repair shop, parts counter, warranty-inspection center, or automatic destination for returned fireplaces.
Do not ship a fireplace, remote, control module, valve, glass panel, burner, or other component to the Lakeville address unless an authorized representative provides written shipping instructions.
Who Owns Majestic?
Majestic is part of Hearth & Home Technologies, a residential building-products business of HNI Corporation. Hearth & Home Technologies also operates hearth brands including Heat & Glo, Heatilator, SimpliFire, Monessen, Quadra-Fire, Harman, Vermont Castings, and related product lines.
Majestic is a product brand rather than a separate consumer retail chain. The company does not normally sell fireplaces directly to homeowners.
Why Majestic Uses Authorized Dealers
A fireplace purchase typically includes more than the appliance. The complete project may require venting, gas or electrical work, framing, clearances, chimney components, finishing materials, permits, inspections, delivery, installation, setup, and ongoing maintenance.
Majestic’s authorized dealers handle:
- Product selection and sizing
- Local pricing and quotations
- Venting and accessory selection
- Installation planning
- Building-code and permit questions
- Startup and homeowner instruction
- Warranty diagnosis and service
- Replacement parts and routine maintenance
The dealer that sold and installed the fireplace is usually the best first contact because it has the invoice, installation details, product configuration, and service history.
Best Support Route by Issue
- New fireplace quote: Contact a local authorized Majestic dealer.
- Installation problem: Contact the installing dealer or licensed contractor.
- Warranty concern: Begin with the dealer that sold or installed the unit.
- Replacement part: Use the manual and service-parts list, then contact an authorized dealer.
- Remote or wall-switch issue: Identify the control model and contact a dealer.
- Gas odor or possible leak: Leave the area and use the emergency procedure below.
- Product recall: Compare the exact model and serial number with the official CPSC notice.
- Dealer complaint: Document the dealer response before escalating to Majestic or Hearth & Home Technologies.
Information to Gather Before Requesting Service
- The complete fireplace model number
- The serial number and date code
- The fuel type: natural gas, propane, wood, or electric
- The original dealer and installer
- The purchase and installation dates
- The receipt, invoice, or builder closing documents
- The owner’s and installation manuals
- The remote-control or wall-switch model
- The exact symptom or error
- Photographs or video of the problem when safe
- Recent maintenance or repair history
- Any existing dealer or warranty case number
Do not post complete serial numbers, invoices, home addresses, access codes, gas-account information, or photographs revealing private security details in a public review.
Finding the Model and Serial Number
The rating plate is commonly located near the fireplace controls, behind a lower access panel, beneath the firebox, or attached to a cable inside the control compartment. The location varies by model.
Turn the appliance off and allow it to cool before opening an access area. Do not remove sealed glass, burner components, gas valves, wiring, or safety barriers merely to locate a label.
The model and serial number are important because similarly named Majestic fireplaces can use different valves, control modules, remotes, glass, burners, venting, and replacement parts.
Majestic Warranty Coverage
The current Hearth & Home Technologies limited warranty provides different coverage periods based on the appliance and component. The warranty supplied with the fireplace at the time of purchase is the controlling document.
Current component periods can range from one year to 20 years. Parts and labor do not always have the same coverage period. Examples include separate terms for electrical components, glass, refractory panels, burners, logs, fireboxes, heat exchangers, castings, chimney components, accessories, and replacement parts.
Warranty coverage generally begins on the installation date. For qualifying new-home construction, it may begin six months after the authorized dealer’s final-sale invoice, but it begins no later than 24 months after shipment from Hearth & Home Technologies.
Important Warranty Conditions
Current terms generally require:
- Purchase through an authorized Hearth & Home Technologies dealer or distributor
- Installation and use according to the product instructions
- Compliance with applicable building and fire codes
- The product remaining at its original installation site
- Warranty service through an authorized dealer
- Use of approved fuels, venting, parts, and accessories
If the original dealer cannot provide service, contact another authorized dealer. A different dealer may charge additional diagnostic, travel, or service fees. Ask about possible charges before scheduling the visit.
What the Warranty May Exclude
Coverage generally excludes normal finish changes, ordinary wear, scratches, misuse, abrasive-cleaner damage, batteries, some gaskets and firebricks, improper installation, unauthorized repairs, unapproved components, improper venting, incorrect fuel, inadequate ventilation, negative air pressure, environmental damage, flooding, condensation, over-firing, and power fluctuations.
The warranty also does not guarantee that a fireplace will heat every desired area. Heating performance depends on the appliance, installation, climate, insulation, room layout, air leakage, and other conditions.
Returns, Deposits and Refunds
Majestic does not sell directly to consumers, so there is no universal Majestic retail return or cancellation policy. The dealer that accepted payment controls:
- Deposits and cancellation deadlines
- Special-order and custom-item restrictions
- Restocking and freight charges
- Installation cancellation fees
- Unused-product returns
- Refund timing
- Credit-card processing
Review the written quotation, sales agreement, installation contract, and dealer return policy before paying a deposit. A manufacturer warranty claim is different from a dealer return request.
Replacement Parts and Repairs
Use the exact model number to locate the owner’s manual, installation manual, and service-parts list. Give the part number to an authorized dealer when requesting availability and pricing.
Fireplace repairs can involve gas, combustion, venting, high-temperature glass, electricity, structural clearances, or carbon-monoxide risks. Do not substitute an unapproved valve, control module, pilot, burner, glass panel, vent component, remote, or safety barrier.
A local dealer may decline to service a fireplace it did not sell or may charge travel and diagnostic fees. Obtain the expected charge and scope of work before authorizing a service visit.
Products Manufactured Before July 2008
Majestic states that products manufactured before July 2008 were associated with an earlier ownership structure. The current company does not accept responsibility for information or warranty coverage involving those older products.
Owners should locate the original manual, model, serial number, rating plate, seller, and installation records. Compatible parts and qualified service may be limited for discontinued fireplaces.
Gas Odor and Emergency Safety
If you smell gas, hear gas escaping, or suspect a leak:
- Do not attempt to light the fireplace.
- Do not touch electrical switches or operate nearby devices.
- Do not use a telephone while standing near the suspected leak.
- Leave the building or affected area.
- Call the gas supplier or emergency services from a safe location.
- Do not return until qualified personnel say it is safe.
Do not use an ordinary customer-service form, public review, or routine dealer message for an immediate gas or fire emergency.
Hot Glass, Children and Pets
Fireplace glass and surrounding metal can become extremely hot and remain hot after the flame is turned off. Keep furniture, curtains, clothing, toys, and other combustible materials away.
Keep the protective safety screen installed. Closely supervise children and pets and do not allow anyone to touch the glass or metal surfaces during operation or cooldown.
Majestic recommends annual professional inspection and the use of a functioning carbon-monoxide detector.
Flood and Water Exposure
Do not operate a fireplace that has been partially or completely exposed to floodwater, a plumbing leak, stormwater, or prolonged moisture. Water can damage gas valves, electrical controls, insulation, burners, venting, and other safety components.
Contact an authorized dealer for inspection before attempting to restart the appliance.
Power-Outage Operation
Some Majestic gas fireplaces can operate during a power outage, depending on the ignition system. Standing-pilot models may not require household electricity, while selected IntelliFire systems use an auxiliary battery pack.
Follow the exact owner’s manual. Backup batteries are intended for outage operation and should not be treated as the normal long-term power source. Electric fireplaces and powered accessories may not operate without electricity.
Recall and Safety-Notice Checks
A historical 2012 recall covered selected Majestic, Monessen, and Vermont Castings Signature Command-controlled gas fireplaces and inserts. Affected units could fail to ignite while gas continued flowing, creating a fire hazard.
Do not assume that all Majestic fireplaces are included. Compare the complete model, serial number, production range, and control system with the official recall notice.
Search the CPSC recall database and contact a dealer before continuing to use a product that may be affected.
Privacy and Online Forms
Majestic and Hearth & Home Technologies online forms may collect contact, product, location, and service information. Submit sensitive information only through official company or dealer channels.
HNI Corporation accepts privacy questions at privacypolicy@hnicorp.com. Do not submit payment-card information, government identification, passwords, precise security details, or medical information through a general website chatbot.
How to Escalate a Majestic Complaint
- Contact the dealer that sold or installed the fireplace.
- Provide the model, serial number, invoice, installation date, and problem description privately.
- Request a written diagnosis, estimate, or warranty decision.
- Ask whether the dealer has contacted Hearth & Home Technologies.
- Retain invoices, photographs, manuals, service reports, and communications.
- Use the dealer locator if the original dealer is unavailable.
- Call Majestic at 1-877-486-9123 if dealer assistance remains unresolved.
- Contact Hearth & Home Technologies at 1-952-985-6000 for company-level escalation.
- Report an unresolved product-safety hazard to the appropriate fire authority or CPSC.
Majestic Fireplace Customer Reviews and Complaints
CustomerServiceNumbers.com currently has no published Majestic Fireplace reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.
Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about design, efficiency, installation, product performance, dealers, warranty service, repairs, parts, or customer support.
Frequently Asked Questions
What is Majestic Fireplace’s customer-service number?
Call 1-877-486-9123 for Majestic dealer, parts, service, and consultation assistance.
Does Majestic sell directly to consumers?
No. Majestic fireplaces are sold and supported through authorized dealers.
Who handles a Majestic warranty claim?
Begin with the authorized dealer that sold or installed the fireplace.
How long is the Majestic warranty?
Coverage varies by appliance and component. The warranty supplied with the fireplace controls.
Can I return a fireplace directly to Majestic?
Ordinary returns and refunds generally belong with the selling dealer. Do not ship anything without written authorization.
Where is Majestic located?
Hearth & Home Technologies publishes 7571 215th Street West, Lakeville, Minnesota 55044.
Who owns Majestic?
Majestic is a Hearth & Home Technologies brand. Hearth & Home Technologies is part of HNI Corporation.
Can an old Majestic fireplace still receive warranty service?
Coverage depends on the original warranty and product history. Majestic directs owners of products manufactured before July 2008 to the original seller.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com is an independent consumer-information and review website. It is not owned or operated by Majestic, Hearth & Home Technologies, HNI Corporation, an authorized dealer, installer, gas utility, building contractor, retailer, or government safety agency.
Share Your Experience
Describe the Majestic model family, approximate installation date, dealer, general repair or warranty issue, support route, requested resolution, response, and outcome.
Privacy warning: Do not publish complete serial numbers, invoices, home addresses, gas-account details, warranty-case numbers, remote pairing information, private correspondence, or photographs exposing household security information.
Page Update Note
This page was updated on July 28, 2026. The update added Majestic’s current telephone number, clarified dealer-led support, retained and relabeled the Lakeville company address, identified Hearth & Home Technologies and HNI Corporation, added warranty, repair, installation, product-age, safety, recall, power-outage, flood, privacy, and escalation information, and removed unsupported customer-review themes.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Majestic, Hearth & Home Technologies, HNI Corporation, an authorized dealer, installer, gas utility, contractor, fire department, or government regulator. It cannot diagnose a fireplace, dispatch a technician, approve warranty coverage, issue refunds, supply parts, inspect venting, respond to gas leaks, or act on behalf of Majestic.