Pleasant Hearth customer service can help with fireplaces, electric inserts, vent-free gas stoves, wood and pellet stoves, fireplace doors, gas logs, fire pits, replacement parts, manuals, warranty claims, online orders and returns. Call GHP Group’s Pleasant Hearth support line at 1-877-447-4768 or email customerservice@ghpgroupinc.com.

The correct support route depends on the product, model and seller. GHP Group handles Pleasant Hearth product support, manuals, parts and manufacturer warranties. The store that sold the product generally handles its own order, delivery, return and refund policies.

Pleasant Hearth Customer Service Phone Numbers and Contacts

Pleasant Hearth toll-free customer service, warranty and parts: 1-877-447-4768
GHP Group customer service and direct-order questions: 1-847-324-5900
Direct-order support hours: Monday–Friday, 7 a.m.–6:30 p.m. CT
Published warranty and replacement-parts hours: Monday–Friday, 9 a.m.–5:30 p.m. ET

Customer-service email: customerservice@ghpgroupinc.com
Customer-service information: Contact GHP Group Customer Service
Pleasant Hearth products: View the Pleasant Hearth Product Collection
Replacement parts: Search GHP Group Parts
Fireplace parts: Search Fireplace Parts
Authorized repair centers: Find an Authorized Repair Center
Shipping and returns: Review GHP Group Return Instructions
One-year warranty information: Review the Published One-Year Warranty
EPA wood-stove documents: Find Pleasant Hearth EPA Documentation
Where to buy: Find Pleasant Hearth Retailers
Product-safety recalls: Search U.S. Consumer Product Recalls
Report an unsafe product: Submit a Product Safety Report
Current customer-service address: GHP Group Inc., 1501 Nicholas Boulevard, Elk Grove Village, IL 60007
Authorized direct-return address: GHP Group Inc., Attn: Returns, 6440 W. Howard Street, Niles, IL 60714-3302

Do not mail a fireplace, heater, stove, fire pit, part or warranty item to either address without current written instructions. Direct-order returns require an RMA number, and warranty products may require a separate claim authorization.

Why Are Two Pleasant Hearth Phone Numbers Listed?

GHP Group currently publishes two main support numbers:

1-877-447-4768: Toll-free Pleasant Hearth product, warranty and replacement-parts support
1-847-324-5900: GHP Group customer service and direct online-order questions

The official pages also display different hours for different support functions. Verify the current hours when calling during a holiday or outside normal weekday business hours.

Best Pleasant Hearth Support Route by Issue

Product purchased directly from GHPGroupInc.com: Contact GHP order support.
Product purchased from a retailer: Contact the retailer for order, pickup, delivery, return or refund questions.
Missing assembly part: Locate the model and part number in the manual and contact Pleasant Hearth support.

Need an owner’s manual: Search the product model on the GHP Group website or email customer service.
Manufacturer warranty claim: Contact Pleasant Hearth with the receipt, model, serial number and photographs.
Replacement part: Search the GHP parts catalog or contact customer service for parts not listed online.

Repair technician: Use the authorized repair-center locator and confirm warranty authorization before service.
Gas odor or suspected leak: Stop using the appliance, leave the area and contact the gas supplier or emergency services from a safe location.
Carbon-monoxide alarm: Move everyone to fresh air and contact emergency services. Do not continue testing the heater indoors.

Smoke entering the room from a stove or fireplace: Stop use and have the appliance, venting and chimney inspected.
Electric fireplace sparks, overheats or smells burned: Turn it off, unplug it when safe and discontinue use.
Damaged product delivered by a retailer: Photograph it and report it to the selling retailer promptly.

Possible recall: Search by model and date code through GHP Group, the retailer and the CPSC.

Information to Have Before Contacting Pleasant Hearth

Product Information

Product category
Full model number
Serial number or date code
SKU or retailer item number
Fuel type
Natural gas or propane configuration
Electrical voltage and wattage when applicable
Part number from the manual
Photographs of the product label

Purchase Information

Purchase date
Retailer or website
Store location
Receipt or order confirmation
Order number
Delivery date
Price paid
Whether a retailer protection plan was purchased

Problem Information

Exact symptoms
Error code or warning light
When the problem began
Whether the problem is continuous or intermittent
Installation date
Installer or technician information
Maintenance performed
Parts already replaced
Photographs or video
Previous case, RMA or warranty number
The specific resolution requested

Do not post an order number, RMA number, serial number, full receipt, home address, payment details, gas-account information or photographs containing private household information in a public review.

What Is Pleasant Hearth?

Pleasant Hearth is a home-heating and outdoor-living brand operated by GHP Group, Inc. Product categories have included:

Electric fireplaces
Electric log inserts
Fireplace mantels
Vent-free gas fireplaces
Vent-free gas stoves
Gas log sets
Wood-burning stoves
Pellet stoves
Fireplace glass doors
Fireplace screens
Fireplace grates and tools
Wood fire pits
Gas fire tables
Patio heaters
Stove and fireplace blowers
Replacement parts and accessories

GHP Group also operates brands including Dyna-Glo, Bond, Vitapur, PUR, Greenway and Muskoka.

Product Purchased From Home Depot, Lowe’s or Another Retailer

Many Pleasant Hearth products are sold through home-improvement stores, hardware stores and online retailers.

The retailer generally handles:

Order status
Store pickup
Delivery scheduling
Missing shipment
Wrong product
Immediate delivery damage
Retail return or exchange
Refund processing
Retailer protection plans

GHP Group generally handles:

Product manuals
Technical product questions
Replacement parts
Manufacturer warranty claims
Authorized repair-center routing
Product-specific safety guidance

Keep both the retailer receipt and the Pleasant Hearth model information. A store return policy and a manufacturer warranty are separate forms of coverage.

GHP Group Direct-Order Support

For an order placed directly through GHPGroupInc.com, call 1-847-324-5900 during the published direct-order hours.

Have available:

Order number
Order email
Shipping address
Product and quantity
Order date
Payment confirmation
Tracking number

How Long Does a GHP Group Direct Order Take to Ship?

GHP Group’s current policy says direct website items are generally shipped three to five business days after the order is placed.

Actual delivery can take longer because of:

Inventory availability
Large or freight-shipped products
Carrier delays
Weather
Address verification
Payment review
Holidays

How to Cancel a Direct GHP Group Order

Call 1-877-447-4768 immediately.
Provide the order number and email address.
Ask whether the order has shipped.
Request written cancellation confirmation.
Confirm the refund amount and expected date.

Cancellation is available only when the product has not already shipped. GHP Group currently says an approved cancellation refund is processed within approximately seven to ten business days.

Pleasant Hearth and GHP Group Return Policy

Products purchased directly from GHPGroupInc.com may generally be returned within 30 days of purchase for a refund to the original payment method.

Important conditions include:

An RMA number is required.
The RMA must be written on the shipping container.
The RMA must also appear on the packing slip inside the package.
The original packing slip should be included.
Return shipping is normally the customer’s responsibility.
Original shipping and freight charges are normally nonrefundable.
A return without an RMA can be assessed a 20% restocking fee.

A trackable shipping method is recommended.

These terms do not automatically apply to a Pleasant Hearth product purchased from a retailer.

How to Return a Direct GHP Group Purchase

Call 1-877-447-4768.
Request an RMA number.
Confirm that the product is eligible for return.
Ask whether any restocking or freight charge applies.
Package the product securely.
Include the original packing slip.
Write the RMA on the packing slip.
Write the RMA clearly on the outside of the container.
Use the return address supplied by GHP Group.
Save the carrier receipt and tracking number.

Pleasant Hearth Return Address

The currently published return address for authorized GHP Group direct-order returns is:

GHP Group Inc.
Attn: Returns
6440 W. Howard Street
Niles, IL 60714-3302

Do not ship anything to this address without an RMA and current instructions.

Does Pleasant Hearth Offer Exchanges?

GHP Group currently processes exchanges as two separate transactions:

Return the original item for a refund.
Place a new order for the replacement item.

The customer does not need to wait for the first item to reach the return center before placing the replacement order, but the customer may temporarily have charges for both transactions.

How Long Does a Pleasant Hearth Refund Take?

GHP Group currently says refunds and replacement orders are processed within approximately seven to ten business days after the return arrives at the return center.

Additional bank or card processing time can apply. Keep the:

RMA number
Carrier tracking
Warehouse delivery date
Refund confirmation
Original payment record

How to Find a Pleasant Hearth Owner’s Manual

Locate the model number on the product label.
Search the model on the GHP Group website.
Open the matching product page.
Look for Product Manual, Warning, Specifications or EPA Documentation.
Email customer service when the model is no longer listed.

Do not use a manual for a similar-looking model. Fuel type, clearances, wiring, ventilation, controls, replacement parts and warranty terms can differ.

How to Find a Pleasant Hearth Model Number

The model and serial label may be found:

On the back of an electric fireplace
Inside or behind an access panel
On the rear of a stove
Near the gas-control compartment
Under a fire table
On the original carton
On the receipt or online order
On the first page of the owner’s manual

Turn off and cool the product before looking behind or underneath it. Do not move a heavy stove or connected gas appliance without qualified assistance.

Pleasant Hearth Replacement Parts

GHP Group lists many parts online, including:

Thermocouples
Control boards
Blowers
Power supplies
Remotes
Switches
Handles
Screws and brackets
Fire bowls
Mesh covers
Grates
Gas components
Stove and heater parts

Additional parts may be available only through customer service.

Information Needed for a Replacement Part

Complete model number
Serial number or date code
Part number from the manual
Part description
Photograph of the original part
Photograph of the product label
Fuel type
Purchase date
Shipping destination

Do not substitute a gas valve, regulator, thermocouple, burner, electrical control, power supply or other safety-sensitive component unless it is approved for the exact model.

Part Is Discontinued or Out of Stock

Ask Pleasant Hearth whether:

The part number has changed.
A superseding part is available.
A repair kit is available.
An authorized repair center has inventory.
A comparable product replacement is available under warranty.
The unit should be permanently removed from service.

Do not alter the appliance to accept an incompatible part.

Pleasant Hearth Warranty Coverage

Pleasant Hearth warranty length varies by product. The exact product page, owner’s manual and warranty statement control.

Current examples include:

One-year limited warranties on selected electric fireplaces and accessories
Two-year warranties on selected vent-free gas stoves and gas log sets

Five-year limited warranties on selected wood-burning stoves
Lifetime warranties on selected steel fireplace grates

Do not assume that a five-year or lifetime warranty applies to every component of the product.

Common Pleasant Hearth Warranty Requirements

Depending on the product, warranty service can require:

Original proof of purchase
Model and serial number
Original purchaser or owner
Residential use
Proper installation
Use of approved parts
Operation according to the manual
Photographs or inspection
Written service authorization
A warranty claim number

What Can Void a Pleasant Hearth Warranty?

Published warranty exclusions can include:

Modification of the product or components
Use of an unapproved component
Installation outside the owner’s manual
Improper fuel conversion
Misuse or abuse
Commercial use when the warranty is residential
Unauthorized repair work
Damage caused by improper maintenance
Normal wear or cosmetic changes
Accidental or environmental damage

Contact GHP Group before authorizing warranty work or disposing of the product.

How to File a Pleasant Hearth Warranty Claim

Stop using the product if continued operation may be unsafe.

Locate the receipt.
Record the model and serial number.
Review the exact manual and warranty.
Photograph the product and defect.
Call 1-877-447-4768 or email customer service.
Request a case or warranty claim number.
Ask whether the product, part or photographs must be submitted.
Ask whether GHP must approve the technician.
Keep all written instructions and shipping records.

Authorized Pleasant Hearth Repair Centers

GHP Group provides an authorized repair-center locator. Availability varies by location and product type.

Before scheduling service, ask:

Whether the center services the exact model
Whether the work is covered by warranty
Whether GHP authorization is required
Who pays diagnosis and travel charges
Whether the product must be transported
Whether parts are available
Whether the technician is qualified for gas, electrical or solid-fuel equipment

Electric Fireplace Will Not Turn On

Turn the fireplace off.
Check that the plug is fully inserted.
Verify that the outlet works.
Check the circuit breaker.
Confirm the main power switch is on.
Replace remote batteries when applicable.
Check whether the thermostat is already satisfied.
Look for a safety switch or overheat reset described in the manual.
Unplug the unit before removing dust or debris.
Contact Pleasant Hearth if the problem continues.

Do not open sealed electrical components or bypass a safety switch.

Electric Fireplace Is Overheating, Sparking or Smells Burned

Turn it off and unplug it when safe. Stop using the unit if there is:

Smoke
Sparking
Melting plastic
Burned wiring odor
Damaged cord
Hot or discolored plug
Repeated circuit-breaker trips
Unusual grinding or electrical noise

Portable electric heaters should be connected according to their manual and kept away from combustible materials. Do not use an extension cord or power strip unless the exact manual expressly permits it.

Electric Fireplace Flame Works but There Is No Heat

Possible causes include:

Flame-only mode is selected.
The thermostat setting is below room temperature.
An overheat safety device activated.
The heater switch is off.
The blower is obstructed.
A heater, switch, relay or control component failed.

Allow the unit to cool and follow the model-specific reset instructions. Do not bypass an overheat device.

Vent-Free Gas Fireplace, Stove or Log Set Safety

Vent-free gas appliances require careful installation, ventilation and maintenance.

Confirm whether the appliance is configured for natural gas, propane or approved dual fuel.

Never perform an unapproved fuel conversion.
Follow local and state installation restrictions.
Use a qualified gas-appliance technician when required.
Maintain the clearances stated in the manual.
Do not block required combustion air.
Install and maintain carbon-monoxide alarms.
Do not operate an unvented fuel-burning appliance in a sleeping room unless expressly permitted by the manual and local code.
Do not use the appliance when a CO alarm activates.

An oxygen-depletion sensor is an important safety component but is not a substitute for proper installation, maintenance, ventilation and working carbon-monoxide alarms.

What to Do If You Smell Gas

Do not light the appliance.
Do not operate electrical switches.
Do not use a telephone inside the affected area.
Leave the building or immediate area.
Call the gas supplier from a safe location.
Call emergency services if the gas supplier cannot be reached.
Do not return until qualified authorities say it is safe.

Do not continue troubleshooting a suspected gas leak by repeatedly attempting ignition.

Gas Fireplace or Stove Pilot Will Not Stay Lit

Possible causes can include:

Air in the gas line
Incorrect gas pressure
Dirty pilot assembly
Failed thermocouple or thermopile
Blocked oxygen-depletion sensor
Improper fuel configuration
High-elevation operation
Gas-supply or regulator problem

Turn the appliance off and use a qualified technician for gas-pressure, valve, burner and safety-control testing.

Carbon-Monoxide Alarm Activates Near a Pleasant Hearth Product

Treat every carbon-monoxide alarm as a potential emergency.

Move everyone to fresh air.
Call emergency services.
Do not silence the alarm and continue using the appliance.
Do not re-enter solely to turn the heater back on.

Have the appliance, fuel supply, room ventilation and any venting system inspected.
Replace or service the CO alarm when instructed by its manufacturer.

Pleasant Hearth Wood-Stove Support

Wood-stove questions can involve:

Installation clearances
Chimney and connector requirements
EPA documentation
Door gasket
Firebrick
Blower
Baffle or burn components
Door glass
Smoke spillage
Draft problems
Warranty parts

Use the exact manual and EPA documentation for the model. A certified or otherwise qualified hearth professional should evaluate installation, venting and chimney concerns.

Wood Stove Is Smoking Into the Room

Stop use and investigate possible causes such as:

Blocked or dirty chimney
Creosote buildup
Cold chimney
Insufficient chimney height
Negative indoor air pressure
Wet wood
Improper connector installation
Damaged door gasket
Restricted air inlet
Improper operation

Do not continue using a stove that sends smoke or combustion gases into the living space.

Wood-Stove Glass Is Cracked

Stop using the stove. Replacement glass must match the type, thickness and dimensions required by the exact model.

Do not substitute ordinary window glass. Contact Pleasant Hearth or an authorized hearth dealer for the correct high-temperature replacement and installation instructions.

Pellet-Stove Problems

Depending on the model, pellet-stove problems can involve:

Igniter
Auger
Combustion blower
Convection blower
Vacuum switch
Control board
Door or hopper switch
Fuel quality
Ash buildup
Vent obstruction

Turn the stove off, allow it to cool and follow the cleaning and diagnostic instructions in the exact manual. Electrical and combustion repairs should be handled by a qualified technician.

Fireplace Glass Door Sizing and Installation

Before ordering a Pleasant Hearth fireplace door:

Measure the inside fireplace-opening width.
Measure the opening height.
Measure to the precision requested by the sizing guide.
Confirm whether the fireplace is masonry or factory-built.
Verify the model’s minimum and maximum opening dimensions.
Review the installation manual and video.

Do not assume a door set fits because the fireplace looks similar to a product photograph.

Fireplace Glass Doors During a Fire

The correct open or closed position depends on the fireplace-door model and installation. Follow the exact owner’s manual.

Improper door position can cause:

Excessive heat
Glass damage
Reduced combustion air
Smoke spillage
Damage to the door frame or fireplace

Fire Pit or Gas Fire Table Problems

Common support questions include:

Missing hardware
Damaged fire bowl
Replacement mesh cover
Ignition failure
Burner or control problem
Propane regulator or hose
Rust or coating damage
Incorrect assembly
Replacement cooking grid

Use outdoor fire products only in locations and conditions permitted by the manual. Never operate a product intended for outdoor use inside a home, garage, tent, vehicle or enclosed porch.

Gas Fire Table Will Not Ignite

Turn the control off.
Close the propane-cylinder valve.
Allow accumulated gas to disperse.
Confirm the cylinder contains fuel.
Inspect visible hose and regulator connections.
Check the igniter battery when applicable.
Confirm the burner is dry and unobstructed.
Follow the leak-test and lighting procedure in the manual.
Stop if gas odor continues.

Never use an open flame to test a propane connection for leaks.

Fire Pit Arrived With Missing or Damaged Parts

Before returning the entire product:

Compare the cartons with the manual.
Check protective packaging for small hardware.
Identify the missing part by letter or part number.
Photograph damaged components.
Contact the retailer about shipping damage.
Contact Pleasant Hearth about replacement parts.
Do not operate an incomplete fire pit or fire table.

Pleasant Hearth Product Registration

Registration can help GHP Group associate the product, model, purchaser and purchase date. Keep the receipt even after registering because warranty service may still require proof of purchase.

Record:

Model number
Serial number
Purchase date
Retailer
Customer name and address

Registration does not expand the warranty beyond the product’s written terms.

Possible Pleasant Hearth Recall or Safety Defect

Stop using the product when the condition appears dangerous.
Record the model and serial number.
Photograph the product and label.
Search the CPSC recall database.
Check the retailer’s recall page.
Contact GHP Group.
Do not discard the product until instructions are received.
Report an unsafe incident through SaferProducts.gov when appropriate.

A repair, refund or replacement is not automatically available merely because a similar product was recalled. The exact model, date code and remedy notice control.

Fake Pleasant Hearth Support and Parts Scams

Be cautious with websites or callers that:

Claim a warranty fee must be paid by gift card
Request cryptocurrency
Ask for online-banking access
Request a password or security code
Demand remote access to a computer or phone
Sell a safety-sensitive gas part without verifying the model
Claim they can bypass an unavailable safety component
Use an unofficial Pleasant Hearth website address

Verify support through GHPGroupInc.com or the published Pleasant Hearth telephone numbers.

How to Escalate a Pleasant Hearth Complaint

Identify the exact model and retailer.
Determine whether the issue is an order, return, parts, warranty, repair or safety matter.

Contact the selling retailer for retailer-controlled issues.
Call Pleasant Hearth at 1-877-447-4768.
Email customerservice@ghpgroupinc.com.
Request a case, RMA or warranty claim number.
Provide the receipt, model label, photographs and timeline.
Ask for the warranty or return decision in writing.
Use the authorized repair-center locator when directed.
Ask for supervisor or warranty-team review when the first response does not resolve the issue.
Send written correspondence to the Elk Grove Village customer-service address only after ordinary support routes have been attempted.

A review posted on CustomerServiceNumbers.com does not order a part, cancel an order, create an RMA, approve warranty coverage, authorize a repair or report an emergency to Pleasant Hearth.

Pleasant Hearth Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Pleasant Hearth reviews and no established customer-service rating trend.

The previous version of this page claimed that customers commonly praised Pleasant Hearth’s durability, design, affordability and selection while complaining about assembly, parts and support responsiveness. Those statements were not based on reviews published on this page.

New reviews can help readers understand current experiences involving:

Online orders
Retailer purchases
Missing parts
Owner’s manuals
Electric fireplaces
Vent-free gas appliances
Wood or pellet stoves
Fireplace doors and screens
Fire pits and gas fire tables
Warranty claims
Authorized repairs
Returns and refunds
Support response times

Frequently Asked Questions About Pleasant Hearth Customer Service

What is the Pleasant Hearth customer-service number?

Call Pleasant Hearth and GHP Group toll-free at 1-877-447-4768.

What is the GHP Group order-support number?

Call 1-847-324-5900 for direct-order and general GHP Group customer-service questions.

What are Pleasant Hearth customer-service hours?

GHP Group currently lists Monday–Friday, 7 a.m.–6:30 p.m. CT for direct-order support. Its published warranty page lists Monday–Friday, 9 a.m.–5:30 p.m. ET for the toll-free warranty and parts route.

What is the Pleasant Hearth customer-service email?

Email customerservice@ghpgroupinc.com.

Who owns Pleasant Hearth?

Pleasant Hearth is operated by GHP Group, Inc. An affiliate of Turnspire Capital Partners acquired GHP Group in 2024.

Where is Pleasant Hearth customer service located?

GHP Group’s current customer-service page lists 1501 Nicholas Boulevard, Elk Grove Village, Illinois 60007.

Is 6440 W. Howard Street still the corporate address?

GHP Group currently publishes that Niles address as its authorized direct-return location. It should not be used for an unapproved return or ordinary customer-service correspondence.

How do I get a Pleasant Hearth replacement part?

Search the GHP Group parts catalog or call 1-877-447-4768 with the model number and part number from the manual.

How do I find a Pleasant Hearth manual?

Search the model on GHPGroupInc.com and open the product page. Contact customer service when the model or manual is no longer listed.

How long is the Pleasant Hearth warranty?

It depends on the exact product. Current examples range from one- and two-year warranties to five-year wood-stove and selected lifetime fireplace-grate coverage.

Do I need a receipt for warranty service?

Proof of purchase is commonly required. Keep the receipt, order confirmation and product label.

Can I repair a Pleasant Hearth product myself under warranty?

Do not perform warranty work unless GHP Group has approved it. Unauthorized work or unapproved parts can void coverage and create a safety hazard.

How do I return a direct GHP Group purchase?

Call 1-877-447-4768 for an RMA. Direct website purchases may generally be returned within 30 days under the current policy.

Can I return a Pleasant Hearth product to GHP if I bought it from a retailer?

The retailer normally controls its own return and refund policy. Contact GHP Group for product support, parts and manufacturer-warranty questions.

Does Pleasant Hearth have authorized repair centers?

Yes. GHP Group provides an online authorized repair-center locator, although availability varies by product and location.

What should I do if a Pleasant Hearth gas product smells like gas?

Do not ignite it or operate electrical switches. Leave the area and contact the gas supplier or emergency services from a safe location.

What should I do if a carbon-monoxide alarm activates?

Move everyone to fresh air, call emergency services and stop using the appliance until it has been professionally evaluated.

Related Home Improvement, Heating and Outdoor Customer Service Pages

Official Product Safety Resources

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official telephone numbers, email contacts, order routes, return instructions, warranty guidance, replacement-parts information, safety resources and customer reviews.

We are not owned by Pleasant Hearth, GHP Group, Turnspire Capital Partners, Dyna-Glo, Bond, a home-improvement retailer, an authorized repair center, gas supplier, installer or shipping company.

Share Your Pleasant Hearth Customer Service Experience

Have you contacted Pleasant Hearth about an electric fireplace, gas stove, wood stove, pellet stove, gas log set, fireplace door, fire pit, missing part, manual, warranty claim, return or safety concern? Leave a factual review below and explain the product, retailer, support route, approximate response time and whether the problem was resolved.

Comments are moderated. Do not include an order number, RMA number, serial number, payment information, full mailing address, receipt, warranty document, private home photograph, gas-account information or personal information about an employee, installer or technician.

Page Update Note

This Pleasant Hearth customer-service page was reviewed and updated on July 16, 2026. The update verified the toll-free telephone number, added the current GHP Group order number and customer-service email, corrected issue-specific support hours, replaced the old Niles corporate listing with the current Elk Grove Village customer-service address and clarified that the Niles address is used for authorized returns.

The update also added current direct-order return terms, product-specific warranty guidance, replacement-parts and repair-center routes, retailer support distinctions, ownership information and expanded gas, electrical, carbon-monoxide, fire, chimney and product-safety warnings.

Last Updated: July 16, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Pleasant Hearth, GHP Group, Turnspire Capital Partners, Dyna-Glo, Bond, a retailer, installer, gas supplier, repair center, shipping company or safety regulator. Pleasant Hearth and GHP Group do not provide customer service through this website.

Telephone numbers, hours, email addresses, office locations, return terms, warranty periods, parts availability, repair centers, product specifications, fuel requirements, installation rules, safety instructions and recall information can change. Review the current owner’s manual, product label, warranty, retailer agreement, GHP Group instructions and applicable safety codes before taking action.

This page cannot diagnose or repair an appliance, identify a gas leak, authorize warranty work, order a part, cancel an order, issue a refund, approve an RMA, inspect a chimney, confirm code compliance or respond to an emergency. It is not legal, electrical, gas, HVAC, hearth, chimney, fire-safety, carbon-monoxide, engineering or product-repair advice.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

Pleasant Hearth Customer Service, Warranty, Replacement Parts, Orders and Safety Help