CVS Customer Service: Pharmacy, Orders, ExtraCare, Returns & Reviews

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If you need help with CVS Pharmacy customer service, a prescription, store complaint, CVS.com order, CVS app issue, ExtraCare rewards, CVS Photo order, return, refund, pharmacy wait time, insurance question, MinuteClinic visit, CVS Specialty prescription, or customer service complaint, the fastest path is to use the correct CVS support route. CVS Health includes several different services, including CVS Pharmacy, CVS.com, the CVS app, ExtraCare, MinuteClinic, CVS Specialty, and CVS Caremark, so the right contact can depend on the issue.

Verified CVS Customer Service Contact Information

Medical Emergency Warning

If you are experiencing a medical emergency, serious medication reaction, overdose, severe allergic reaction, chest pain, trouble breathing, or another urgent medical crisis, call 911 or seek emergency medical care immediately. CustomerServiceNumbers.com cannot provide medical advice, and ordinary CVS customer service is not a substitute for emergency medical care.

Choose the Correct CVS Support Route

CVS support works best when you contact the right team for the issue. Use this guide before calling, emailing, or visiting a store.

  • Prescription refill, pharmacy pickup, pharmacy staff issue, store complaint, in-store photo, or store policy question: Call 1-800-746-7287 or contact the local CVS Pharmacy first.
  • CVS.com order, CVS app, password, online account, online prescription management, or CVS Photo technical issue: Call 1-888-607-4287.
  • ExtraCare card, ExtraBucks Rewards, coupons, rewards account, or card replacement: Call 1-800-746-7287 or use the ExtraCare account tools online.
  • MinuteClinic appointment, billing, visit, or clinic record issue: Call 1-866-389-2727 or use the MinuteClinic support tools.
  • CVS Specialty medication, specialty refill, delivery, insurance, or CareTeam question: Contact CVS Specialty at 1-800-237-2767 or use the phone number on your prescription label.
  • CVS Caremark pharmacy benefit issue: Use the CVS Caremark member portal or the number on your insurance or prescription benefit card.
  • Prescription recall: Contact your doctor or pharmacist for medical guidance. Do not stop or change medication without professional advice unless emergency instructions say otherwise.
  • Corporate, supplier, real estate, investor, media, or CVS Health inquiry: Use CVS Health corporate contact channels rather than CVS Pharmacy retail support.

Information To Gather Before Contacting CVS

Having the correct details ready can help CVS locate your prescription, store visit, order, ExtraCare account, or complaint more quickly.

  • CVS store number, store address, or pharmacy location
  • Prescription number from the lower left side of the prescription label
  • Name and date of birth tied to the prescription, if needed for pharmacy verification
  • Order number, confirmation email, or tracking number for CVS.com purchases
  • CVS.com account email address
  • ExtraCare card number or phone number linked to your ExtraCare account
  • Receipt, register number, transaction number, date of store visit, and purchase amount
  • Photos of damaged, defective, wrong, or missing merchandise
  • Coupon, ExtraBucks, promo code, raincheck, or digital offer details
  • MinuteClinic confirmation code, visit date, clinic location, and insurance information if applicable
  • CVS Specialty prescription label, medication name, order status, delivery tracking, or CareTeam details if applicable
  • Case number, email response, chat transcript, or prior customer-service notes

Common Reasons Customers Contact CVS

  • Prescription refill status or pickup delay
  • Pharmacy wait times or pharmacy customer service complaints
  • Prescription error, insurance issue, or medication availability question
  • Store complaint, cleanliness issue, or employee interaction
  • CVS.com order tracking or app login problem
  • Online prescription management issue
  • CVS Photo order, coupon, or promo code problem
  • ExtraCare, ExtraBucks, coupons, rewards, or card replacement
  • Return, refund, damaged item, or product-quality complaint
  • Gift card, PayNearMe, bill pay, or money-service question
  • MinuteClinic appointment, billing, or visit issue
  • CVS Specialty medication, delivery, billing, or CareTeam support
  • Scam calls, fake coupons, fake pharmacy texts, or suspicious charges

CVS Pharmacy and Prescription Support

For prescription pickup, refill status, pharmacy wait times, pharmacist questions, prescription errors, pharmacy complaints, or store-level service issues, start with the local CVS Pharmacy involved. If the store cannot resolve the issue, call CVS Pharmacy Customer Service at 1-800-746-7287.

For medical questions, medication side effects, drug interactions, dosage questions, prescription recalls, or questions about whether to take a medication, contact your pharmacist, prescriber, or another qualified health professional. CustomerServiceNumbers.com cannot provide medical advice.

CVS.com and CVS Mobile App Support

For CVS.com and mobile app issues, call 1-888-607-4287. CVS lists this number for online account issues, password problems, CVS.com orders, prescription management, photo support, and technical issues.

If you cannot log in, gather the email address connected to the account, screenshots of the error, device type, browser or app version, and whether the issue affects CVS.com, the CVS Pharmacy app, or both.

CVS.com Orders, Shipping, and Pickup

For CVS.com orders, use the order-status page or call CVS.com Customer Care at 1-888-607-4287. If an item is missing, damaged, canceled, delayed, or marked delivered but not received, gather the order number, tracking number, shipping address, carrier, and photos before contacting support.

If the issue involves store pickup, contact the store first if the pickup is not ready, unavailable, or canceled. For broader order problems, use CVS.com Customer Care.

CVS Returns and Refunds

CVS’s return policy says most new, unopened items purchased from CVS Pharmacy or CVS.com can be returned to any CVS Pharmacy store within 60 days of purchase for exchange or refund. Valid photo ID may be required, and returns are subject to third-party verification. Returns without proof of purchase may be limited, denied, or refunded as store credit.

Some items have restrictions. Gift cards, prepaid cards, phone cards, at-home COVID-19 test kits, and some health care, home health, and personal care products may not be returnable. Special-order items such as footwear, motorized scooters, and lift chairs cannot be returned to CVS Pharmacy stores and require Customer Care at 1-888-607-4287.

For CVS.com mail returns, call 1-888-607-4287 before mailing the item back so the return and credit refund can be processed correctly.

CVS Brand and Beauty Satisfaction Guarantees

CVS says many private-label CVS Pharmacy brand products are covered by a 100% money-back guarantee, subject to exclusions and return authorization. CVS also says beauty purchases are covered by a 100% satisfaction guarantee and can be returned opened or unopened with a receipt or invoice.

If you are returning a CVS brand or beauty item, bring the product and proof of purchase to a CVS Pharmacy store or call Customer Care for mail-return instructions.

ExtraCare, ExtraBucks Rewards, and Coupons

For ExtraCare questions, call 1-800-SHOP-CVS / 1-800-746-7287. ExtraCare support can help with card replacement, member updates, ExtraBucks Rewards, card numbers, rewards issues, and account questions.

If a coupon, ExtraBucks offer, digital deal, raincheck, or promo code does not work, save the offer, receipt, account details, and expiration date. CVS coupon rules and pharmacy coupon restrictions can vary by state, prescription type, federal or state health care program, and offer terms.

CVS Photo Help

CVS Photo issues may involve online ordering, in-store pickup, promo codes, print quality, photo gifts, passport photos, and app or website problems. For in-store photo feedback, call CVS Pharmacy Customer Service at 1-800-746-7287. For CVS.com or photo technical issues, call 1-888-607-4287.

If the issue involves print quality, a failed promo code, wrong order, missing prints, or passport photo compliance, keep the receipt, order number, store location, photos, and promo code details.

MinuteClinic Customer Service

For MinuteClinic questions, call 1-866-389-ASAP / 1-866-389-2727. MinuteClinic support may involve appointments, visit records, billing, insurance, test results, vaccines, virtual care, and clinic feedback.

If your concern is medical, contact the clinician, your doctor, or emergency services as appropriate. For billing or insurance questions, gather the visit date, clinic location, patient information, insurance details, and any billing statement.

CVS Specialty and CVS Caremark

CVS Specialty support is separate from regular retail pharmacy customer service. For CVS Specialty medication questions, refills, delivery, insurance, billing, or CareTeam support, use CVS Specialty’s website, app, or call 1-800-237-2767. For CVS Specialty website or app technical support, call 1-855-264-3239.

CVS Caremark is CVS Health’s pharmacy benefit manager and is usually tied to your prescription insurance plan. For CVS Caremark member issues, use Caremark.com or the number on your prescription benefit card, insurance card, or plan documents.

Privacy and Prescription Information

CVS says it cannot discuss personal health information through ordinary email in order to protect customer privacy. If your issue involves prescription details, medication history, immunization records, or other protected health information, CVS may need to contact you by phone or verify you through an account, store, pharmacist, or secure process.

Do not include Social Security numbers, full credit card numbers, passwords, or sensitive medical details in a public review or unsecured message. Use official CVS channels for private prescription or health information.

Store Complaints and Local Pharmacy Issues

If your complaint involves a specific CVS Pharmacy store, include the store number, store address, date and time, department, receipt details, and a clear description of the issue. This is especially important for pharmacy wait times, customer service behavior, store cleanliness, product availability, coupons, rainchecks, and photo department issues.

For urgent medication concerns, speak with the pharmacist, your prescriber, or another qualified health professional. For general store feedback, call CVS Customer Service or use the CVS Pharmacy Customer Relations form.

Watch Out for Fake CVS Coupons, Pharmacy Texts, and Support Numbers

CVS customers should be cautious with fake pharmacy texts, fake delivery notices, fake prescription refill links, phishing emails, fake coupons, fake gift card offers, and unofficial customer-service numbers. Use CVS.com, the CVS Pharmacy app, your local CVS Pharmacy, and the verified phone numbers listed on this page.

  • Do not call random CVS support numbers found in social media comments, ads, or unofficial complaint pages.
  • Do not click unexpected prescription, coupon, refund, delivery, or account-warning links without checking the domain.
  • Do not share CVS account passwords, verification codes, prescription details, or payment information with suspicious callers.
  • Be cautious of fake ExtraCare, ExtraBucks, gift card, or survey reward offers.
  • Never provide gift card numbers to someone claiming to be CVS support.
  • If a prescription or medical issue seems suspicious, call your local CVS Pharmacy using the number listed on CVS.com or on the prescription label.
  • If you see an unfamiliar CVS, CVS Pharmacy, CVS.com, MinuteClinic, CVS Specialty, or Caremark charge, check your account and contact your payment provider if it appears unauthorized.

How to Escalate a CVS Customer Service Problem

  1. Start with the correct CVS route: Use CVS Pharmacy Customer Service for store/pharmacy issues, CVS.com Customer Care for online/app issues, MinuteClinic for clinic issues, CVS Specialty for specialty medication issues, or Caremark for pharmacy benefit issues.
  2. Contact the local store when appropriate: For prescription pickup, store inventory, rainchecks, photo orders, and store service complaints, start with the store involved.
  3. Call customer service: Use 1-800-746-7287 for CVS Pharmacy and store feedback, or 1-888-607-4287 for CVS.com and app support.
  4. Document the issue: Save receipts, prescription labels, order confirmations, tracking numbers, photos, emails, app screenshots, case numbers, and store details.
  5. Ask for a case number: Request a reference number for unresolved pharmacy, refund, store, ExtraCare, CVS.com, or app issues.
  6. Use written follow-up when possible: Use the CVS Customer Relations or CVS.com email forms for non-urgent complaints so you have a written record.
  7. Use medical channels for medical concerns: Contact your pharmacist, doctor, prescriber, insurer, or emergency services when the issue involves medical care, medication safety, or health risks.
  8. Contact your payment provider if necessary: If a charge is unauthorized or a refund remains unresolved, contact your bank, card issuer, PayPal, insurer, or payment provider before the dispute deadline closes.

CVS Customer Service Reviews on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently shows a 2.4 out of 5 star rating for CVS based on 10 reviews. The visible CSN reviews are older and include complaints about pharmacy delays, prescription handling, store cleanliness, store management, photo coupon or promo issues, product availability, and raincheck frustration. There is also one visible positive review praising CVS generally.

Because the visible review sample is limited and mostly from 2017-2018, it should not be treated as a complete picture of CVS customer service today. If you recently contacted CVS about a prescription, store complaint, CVS.com order, CVS app issue, ExtraCare, MinuteClinic, CVS Specialty, return, refund, coupon, or customer service response time, please share your experience below.

What To Expect When Contacting CVS

  • CVS Pharmacy customer service uses 1-800-746-7287 for store, pharmacy, policy, and in-store photo feedback.
  • CVS.com and mobile app issues use 1-888-607-4287.
  • ExtraCare support also uses 1-800-746-7287, with different posted hours.
  • MinuteClinic support uses 1-866-389-2727.
  • CVS Specialty support is separate from regular CVS Pharmacy store support.
  • Prescription and medical issues may require pharmacist, doctor, insurer, or secure account verification.
  • CVS says email cannot be used to discuss some personal health information for privacy reasons.
  • Returns are subject to restrictions, verification, ID requirements, and product-category limits.

Frequently Asked Questions About CVS Customer Service

What is the CVS customer service phone number?

CVS Pharmacy customer service can be reached at 1-800-SHOP-CVS / 1-800-746-7287.

What is the CVS.com customer care number?

For CVS.com and mobile app questions, call 1-888-607-4CVS / 1-888-607-4287.

What are CVS customer service hours?

CVS Pharmacy customer service is listed as Monday-Friday, 8:30 AM-7 PM ET, and Saturday-Sunday, 10 AM-6:30 PM ET, closed major holidays. ExtraCare and other departments may have different hours.

How do I contact CVS about a prescription?

For prescription pickup, refill status, or pharmacy questions, contact your local CVS Pharmacy first. For broader CVS Pharmacy customer-service issues, call 1-800-746-7287.

How do I contact CVS ExtraCare customer service?

For ExtraCare card, ExtraBucks Rewards, account updates, or card replacement, call 1-800-SHOP-CVS / 1-800-746-7287.

How do I contact MinuteClinic?

For MinuteClinic questions, call 1-866-389-ASAP / 1-866-389-2727.

What is the CVS Specialty phone number?

CVS Specialty can be reached at 1-800-237-2767. For CVS Specialty website or app technical support, call 1-855-264-3239.

What is the CVS return policy?

CVS says most new, unopened items purchased from CVS Pharmacy or CVS.com can be returned within 60 days of purchase for exchange or refund, subject to restrictions and verification. Some products, including gift cards, prepaid cards, phone cards, at-home COVID-19 test kits, and certain health or personal-care items, may not be returnable.

Where is CVS corporate headquarters?

CVS Health is headquartered at 1 CVS Drive, Woonsocket, RI 02895.

Can CustomerServiceNumbers.com refill my CVS prescription or fix my CVS account?

No. CustomerServiceNumbers.com is an independent information and review website. We cannot access CVS accounts, refill prescriptions, provide medical advice, process refunds, issue ExtraBucks, change orders, contact CVS, or resolve pharmacy issues on your behalf.

Related Customer Service Numbers Pages

Related Consumer Resources

  • CVS Corporate Office Headquarters – Find CVS Health corporate office contact details and complaint discussion.
  • ChargeOnMyCard.com – Research unfamiliar pharmacy, CVS, MinuteClinic, Caremark, specialty pharmacy, or retail charges.
  • ThinkItsAScam.com – Learn how to spot fake pharmacy texts, fake support numbers, coupon scams, and suspicious prescription messages.
  • ZeroStars.org – Read and share customer complaint experiences.
  • CSNDB.com – Find chat, text, and alternative support options.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with CVS Health, CVS Pharmacy, CVS.com, MinuteClinic, CVS Specialty, CVS Caremark, or Aetna.

Share Your CVS Customer Service Experience

Have you contacted CVS about a prescription, pharmacy wait time, store complaint, CVS.com order, CVS app issue, ExtraCare, ExtraBucks, MinuteClinic, CVS Specialty, CVS Caremark, return, refund, coupon, product availability, photo order, or customer service response time? Share your experience below to help other shoppers and patients understand how CVS handles support requests.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with CVS Health, CVS Pharmacy, CVS.com, MinuteClinic, CVS Specialty, CVS Caremark, or Aetna. This page is provided for informational and review purposes only. Contact information, pharmacy procedures, return policies, rewards terms, prescription rules, insurance processes, clinic procedures, and support hours may change. Always verify important details directly with CVS, your pharmacist, your prescriber, your insurer, or your payment provider before making health, prescription, purchase, return, or account decisions. For medical emergencies, call 911.

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2.4
2.4 out of 5 stars (based on 10 reviews)
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The cvs in Atwater, California - Horrible Customer Service

October 12, 2018

The cvs in Atwater, California on Bellevue has horrible customer service and the pharmacist is even worse. I recently had a prescription that took 5 days to refill and when I finally received my medicine after I was home I was called and told that they had filled the prescription wrong. Instead on the one month supply I was given the full 3 month supply. Now the pharmacist refused to fill any of my prescription cause I left and didn’t return my prescription. FYI. Pretty ridiculous that she filled the prescription wrong and then tells me she won’t fill my prescription there any more. Sounds like cvs better take look at their employees. Cvs has lost my family’s business entirely.

Avatar for Steve
Steve

CVS Manassas VA

September 6, 2018

CVS, Your store #1393 in Manassas, Virginia has serious problems. The pharmacy is very slow, inventory outages are prevalent and the store is filthy. The front windows are so dirty any observant customer should be insulted. Shockingly, the floor people appear to be willing to be helpful. The store manager is not doing his or her job, nor is the DM.

Avatar for Peter B
Peter B

CVS 5 Stars!

August 16, 2018

I sure do enjoy everything about CVS and all that this place has to offer… thank you again … for all that you do to bring great service to all of us. Have a good one…

Avatar for Toya J
Toya J

I receive offers and CVS sends their share to me

March 27, 2018

Every day I receive offers and CVS sends their share to me. I got an offer for 100 prints to be made for a cost of .11 cents each, if I used the promo code as indicated. I went to my local CVS store, spent an hour picking out photos for printing, and the asst manager, Michelle, said that it was only for online customers.

If you look at your records, you will see that I had been a very good photo customer of yours until about two years ago. I have been going to Walgreen’s where there are no exceptions to their Promocode. management is there to fix problems at Walgreens, not set up road blocks to my accomplishing my task.

Michelle takes delight in denying customers their coupons, and this is not the first time I have had her send me to Walgreens where I spent $30 on photos.

I don’t understand why CVS works so hard to get customers in the store, then hire people like her to send them away.

Avatar for George W
George W

what is a CVS customer service number that I can call for immediate help?

January 12, 2017

Why can I no longer find Tide Simply Clean and SENSITIVE laundry detergent at any CVS location? My husband has diabetes, and has problems with his lower legs, so I need to purchase this product. We are retired and live on a limited income, and I always buy this product when it is featured on sale. I know it is still available because Walgreens stocks it still, but at a much higher price. I just got a rain check for Tide and SENSITIVE laundry detergent from one of your stores and need to know when it will be restocked in your CVS stores so that I can use my rain check. Please respond ASAP as you currently are featuring your Tide Simply Clean line on sale at all CVS locations.

Also, what is a CVS customer service number that I can call for immediate help?

Thank you,

Avatar for Huny
Huny

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