Mr. Cooper Customer Service Phone Number & Reviews

Eric Strand

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Mr. Cooper customer service can help with mortgage payments, escrow, taxes, insurance, payoff requests, online account access, billing questions, mortgage assistance, credit reporting, qualified written requests, servicing complaints, and account security concerns. Use the verified contact information below before posting a public review.

How to Contact Mr. Cooper Customer Service

You can contact Mr. Cooper using the following official support options:

Important: Mr. Cooper says customers may see Rocket Mortgage branding on statements and emails, but customers should continue making payments to Mr. Cooper and using their online account as normal unless official instructions say otherwise.

Mr. Cooper Mailing Addresses

Use the correct mailing address for the type of request. Sending payments, documents, or complaints to the wrong address may delay processing.

Payment Address

Mr. Cooper
PO Box 650783
Dallas, TX 75265

Overnight Payment Address

Mr. Cooper
Attn: Payment Processing – 650783
3000 Kellway Drive, Suite 120
Carrollton, TX 75006

Correspondence Address

Mr. Cooper
Attn: Account Services
8950 Cypress Waters Blvd.
Coppell, TX 75019

Notice of Error / Request for Information Address

Mr. Cooper
PO Box 619098
Dallas, TX 75261

Best Reasons to Contact Mr. Cooper

Borrowers may contact Mr. Cooper for help with:

  • Mortgage payments and payment posting
  • Online account access, passwords, and paperless statements
  • Escrow accounts, escrow shortages, and escrow refunds
  • Property tax payments
  • Homeowners insurance, mortgagee clause, and insurance document updates
  • Payoff quotes and mortgage payoff instructions
  • Loan transfers or finding a newly transferred loan
  • Forbearance, loan modification, repayment plans, and mortgage assistance
  • Credit reporting concerns
  • Statements, 1098/1099 tax documents, and year-end forms
  • Notice of Error or Request for Information letters
  • Death, divorce, bankruptcy, estate, name change, or property address updates
  • Account security, suspicious calls, phishing, or identity theft concerns

Information to Have Ready Before Calling Mr. Cooper

Before contacting Mr. Cooper customer service, gather:

  • Your Mr. Cooper loan number
  • The property address connected to the mortgage
  • The last four digits of your Social Security number only when using official support channels
  • Your most recent mortgage statement
  • The date and amount of any payment in question
  • Bank confirmation numbers or payment receipts, if relevant
  • Escrow, tax, insurance, or payoff documents related to the issue
  • Copies of emails, letters, chat transcripts, or prior support messages
  • A short explanation of the problem and the resolution you are requesting

Do not post your loan number, Social Security number, property address, bank information, mortgage statement, tax documents, insurance documents, payoff quote, phone number, or email address in a public review.

Mortgage Payment and Phone Payment Help

Mr. Cooper provides an automated phone payment system at 833-685-2565. Customers may also be able to make payments through their online account.

Payment issues may involve:

  • Monthly mortgage payments
  • Principal-only payments
  • Escrow deposits
  • Escrow shortage payments
  • Fees-only payments
  • Payments with additional amounts for principal, escrow, or fees
  • Payment posting dates
  • Late fees or grace period questions

Keep proof of payment, bank confirmations, mailed-payment tracking, and online confirmation numbers until the payment is correctly posted.

Escrow, Taxes, and Insurance Help

Many Mr. Cooper complaints involve escrow accounts, tax payments, homeowners insurance, mortgage insurance, or changing monthly payments. If your payment changed, check whether the change is connected to escrow analysis, property taxes, insurance premiums, shortage payments, adjustable-rate terms, or a prior payment plan.

For escrow, tax, or insurance concerns, have ready:

  • Your latest escrow analysis
  • Tax bills or county tax records
  • Homeowners insurance declarations
  • Mortgagee clause information
  • Proof that taxes or insurance were paid
  • Any notices from your county, insurer, or homeowners association

Do not post tax bills, insurance declarations, property addresses, escrow statements, or mortgagee-clause documents in a public review.

Payoff Quotes and Mortgage Payoff Questions

If you are selling, refinancing, or paying off your loan, request payoff information through official Mr. Cooper channels. Payoff amounts can change daily because of interest, fees, escrow adjustments, wire timing, and payment posting.

Before sending payoff funds:

  • Confirm the payoff amount through your official account or support channel.
  • Confirm wire or mailing instructions using a trusted phone number.
  • Check the good-through date on the payoff quote.
  • Keep a copy of the payoff quote and payment confirmation.
  • Ask when the lien release, satisfaction, or paid-in-full confirmation will be issued.

Never send mortgage payoff funds based only on an email, text, or phone call you did not independently verify.

Mortgage Assistance, Forbearance, and Loan Modification Help

If you are behind on mortgage payments or expect financial hardship, contact Mr. Cooper as soon as possible. Mr. Cooper lists mortgage assistance options such as forbearance, repayment plans, loan modifications, payment deferrals, short sales, and other options that may depend on your loan owner and individual circumstances.

For hardship assistance:

  • Call 866-316-2432 for mortgage assistance.
  • Sign in to apply for mortgage assistance online when available.
  • Gather income, employment, hardship, tax, and household-budget documents.
  • Ask what documents are needed and when they are due.
  • Ask whether foreclosure, late fees, credit reporting, or repayment deadlines may be affected.
  • Keep copies of all applications, uploads, letters, emails, and decisions.

You may also want to speak with a HUD-approved housing counselor, legal aid organization, attorney, or VA loan technician if applicable.

Qualified Written Requests, Notices of Error, and Complaints

If a mortgage-servicing issue is not resolved by chat or phone, Mr. Cooper says customers can submit a Qualified Written Request, Notice of Error, or Request for Information by mail.

Send those requests to:

Mr. Cooper
PO Box 619098
Dallas, TX 75261

A written request should include your loan number, property address, a clear explanation of the error or information requested, and copies of supporting documents. Do not send original documents unless required.

Examples of issues that may require written escalation include:

  • Payment misapplication
  • Incorrect escrow analysis
  • Tax or insurance payment errors
  • Incorrect credit reporting
  • Payoff or account balance disputes
  • Unanswered servicing transfer questions
  • Missing documents or statement errors
  • Disputes about fees, charges, or late payments

Credit Reporting and Account Error Concerns

If you believe Mr. Cooper reported incorrect information to a credit bureau, gather payment history, bank records, statements, prior dispute letters, and any credit report pages showing the disputed item. Contact Mr. Cooper first and keep written records of the dispute.

Do not post credit reports, Social Security numbers, dates of birth, loan numbers, or other private credit information in a public review.

Rocket Mortgage Branding and Account Changes

Mr. Cooper says customers may see Rocket Mortgage branding on monthly statements and emails. It also says customers should continue making payments to Mr. Cooper and using the online account as normal.

Because mortgage customers are common targets for scams, do not change where you send payments, wires, payoff funds, documents, or login credentials based only on a phone call, email, text, or social media message. Confirm any change through your official Mr. Cooper account, official website, or verified phone number.

2023 Mr. Cooper Cyber Incident and Account Security

Mr. Cooper maintains a separate information page about the 2023 cyber incident. Because mortgage records can include sensitive personal and financial information, customers should be careful about identity theft, phishing, fake support numbers, and fraudulent mortgage-relief offers.

For account security:

  • Use only the official Mr. Cooper website and account login.
  • Do not share your full Social Security number in email or public comments.
  • Be cautious with unexpected calls asking for banking information.
  • Do not click links in suspicious mortgage or payoff emails.
  • Monitor bank accounts, credit reports, and mortgage statements.
  • Use strong passwords and avoid reusing passwords across financial accounts.

Mortgage Scam and Wire Fraud Warning

Mortgage customers may be targeted by fake support numbers, fake payoff emails, foreclosure rescue scams, mortgage relief scams, and wire-fraud attempts.

Watch for red flags such as:

  • A caller demanding urgent payment to avoid foreclosure
  • An email changing payoff or wire instructions at the last minute
  • A company asking for upfront mortgage-relief fees
  • A fake website that looks similar to Mr. Cooper
  • A text message asking for your account password or one-time passcode
  • A request to send documents, money, or gift cards to an unknown third party

Never send payoff funds, mortgage payments, personal documents, or login credentials unless you have independently verified the instructions through official Mr. Cooper channels.

Mr. Cooper Customer Service Reviews and Complaints

The live CustomerServiceNumbers.com Mr. Cooper page currently has no submitted customer reviews. Because there are 0 CSN reviews at this time, this page should not claim that customers commonly praise or complain about specific Mr. Cooper issues based on CSN feedback.

Borrowers who have contacted Mr. Cooper can help others by sharing reviews about:

  • How easy it was to reach customer service
  • Whether payment or online account issues were resolved
  • How escrow, tax, or insurance questions were handled
  • Whether payoff requests were clear and timely
  • How mortgage assistance, forbearance, or loan modification requests were handled
  • Whether credit reporting or QWR issues received follow-up
  • How account security, cyber incident, or suspicious-contact concerns were handled
  • Whether Mr. Cooper provided written confirmation after resolving the issue

Privacy Warning Before Leaving a Mr. Cooper Review

Please keep public reviews focused on customer service. Do not post:

  • Your loan number, account number, or mortgage statement
  • Social Security numbers, birth dates, or government ID images
  • Bank account numbers, routing numbers, card details, or payment screenshots
  • Home addresses, property addresses, escrow statements, tax bills, or insurance documents
  • Payoff quotes, wire instructions, foreclosure documents, bankruptcy documents, or hardship applications
  • Credit reports, credit scores, medical hardship details, or family financial information
  • Private details about co-borrowers, estates, divorces, trusts, heirs, or tenants
  • Threatening, abusive, or harassing comments about employees or support agents

CustomerServiceNumbers.com moderates comments for profanity, spam, and private personal information.

How to Escalate a Mr. Cooper Complaint

If your issue is not resolved after your first contact attempt:

  1. Use chat or call Mr. Cooper customer service at 1-888-806-9263.
  2. Sign in to your Mr. Cooper account and check payments, statements, escrow, documents, and messages.
  3. For phone payments, use the automated phone payment system at 833-685-2565.
  4. For mortgage assistance or hardship help, call 866-316-2432 or apply through the official account portal.
  5. Keep copies of statements, payment confirmations, escrow analyses, insurance documents, tax bills, payoff quotes, and support messages.
  6. If the issue involves an error or information request, send a written Qualified Written Request, Notice of Error, or Request for Information to Mr. Cooper, PO Box 619098, Dallas, TX 75261.
  7. If the issue involves licensing, servicing, discrimination, or unresolved mortgage complaints, consider contacting the appropriate state mortgage regulator or the CFPB.
  8. If the issue involves suspected fraud, identity theft, payoff wire fraud, or unauthorized bank activity, contact your bank, credit bureaus, servicer, and appropriate authorities immediately.

Mr. Cooper Customer Service FAQs

What is the Mr. Cooper customer service phone number?

Mr. Cooper directs customers with service concerns to call 1-888-806-9263.

What are Mr. Cooper customer service hours?

Mr. Cooper lists live customer service phone hours as Monday-Friday, 7:30 AM-8:00 PM CT, and Saturday, 8:00 AM-3:00 PM CT. The automated phone system and virtual assistant are available 24/7.

What is the Mr. Cooper automated payment phone number?

Mr. Cooper lists 833-685-2565 for automated phone payments.

Where do I mail Mr. Cooper mortgage payments?

The listed payment address is Mr. Cooper, PO Box 650783, Dallas, TX 75265. Overnight payments use the Carrollton, Texas payment-processing address listed on the official contact page.

Where do I send a Mr. Cooper Qualified Written Request?

Mr. Cooper lists PO Box 619098, Dallas, TX 75261 for Notice of Error and Request for Information correspondence.

Where is Mr. Cooper located?

Mr. Cooper lists 8950 Cypress Waters Blvd., Coppell, TX 75019 as its company address.

Is Mr. Cooper the same as Nationstar Mortgage?

Mr. Cooper is the registered service mark of Nationstar Mortgage LLC, which does business as Mr. Cooper.

Is Mr. Cooper part of Rocket Mortgage?

Mr. Cooper says it is now powered by Rocket Mortgage and that customers may see Rocket Mortgage branding on statements and emails. It also says Nationstar Mortgage LLC d/b/a Mr. Cooper and Rocket Mortgage, LLC are separate companies under the same parent organization.

Should I post mortgage documents in a public review?

No. Do not post loan numbers, account statements, Social Security numbers, bank details, payoff quotes, tax bills, insurance documents, hardship documents, or private property details in a public review.

Is CustomerServiceNumbers.com affiliated with Mr. Cooper?

No. CustomerServiceNumbers.com is an independent customer service and review website and is not affiliated with Mr. Cooper, Nationstar Mortgage LLC, Rocket Mortgage, or any related company.

Related Customer Service Resources

Why Trust CustomerServiceNumbers.com

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact information, reviews, complaints, and support resources since 2004. The site is independently maintained and provides a place for customers to share service experiences and report problems.

Share Your Experience with Mr. Cooper

Have you contacted Mr. Cooper customer service about a mortgage payment, escrow issue, tax payment, insurance update, payoff quote, account login, loan transfer, credit reporting problem, mortgage assistance request, forbearance, loan modification, QWR, cyber incident concern, or servicing complaint? Share your experience below to help other borrowers understand what to expect.

Please keep your review focused on customer service and do not post loan numbers, Social Security numbers, bank details, home addresses, mortgage statements, tax documents, insurance records, payoff quotes, hardship documents, phone numbers, email addresses, or private financial information.

Page Update Note

This Mr. Cooper customer service page was updated on July 3, 2026, to verify current customer-service routing, update phone numbers and hours, add official payment and correspondence addresses, remove unsupported review claims, include Rocket Mortgage branding context, add cyber-incident and mortgage-scam privacy warnings, and improve support guidance for payments, escrow, payoff, mortgage assistance, QWRs, complaints, and reviews.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Mr. Cooper, Nationstar Mortgage LLC, Rocket Mortgage, Rocket Companies, or any related company. This page is for informational and review purposes only. Contact details, payment addresses, support hours, servicing procedures, loan assistance options, payoff rules, escrow practices, privacy practices, company relationships, and legal/regulatory information can change. Always confirm current information through Mr. Cooper’s official website, your online account, your mortgage statement, NMLS Consumer Access, the appropriate regulator, or official customer-service channels before sending payments, wiring funds, sharing documents, or making mortgage decisions.

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