Uber Customer Service Complaints And Reviews

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Uber Customer Service Reviews and Complaints

When considering using Uber for your transportation and delivery needs, it’s helpful to review Uber customer service reviews and complaints. As one of the leading ride-hailing and delivery platforms in the world, Uber offers a variety of services including UberX, UberXL, Uber Eats, and more. Uber has received various feedback from customers regarding their support and service. Reviews often highlight the convenience of booking rides, the ease of using the Uber app, and the availability of drivers, while some complaints focus on issues like fare pricing, driver behavior, and customer support responsiveness. Comparing Uber with competitors like Lyft, DoorDash, and Grubhub can provide a broader perspective on customer service experiences in the ride-hailing and delivery industry.

How to Contact Uber

To contact Uber, you can use the following information:

General Customer Service: Uber primarily offers customer support through the Uber app, online help, and email. Phone support is available for certain services like Uber Eats.
Uber Eats Customer Service Phone Number (U.S.): 1-800-253-9377
Uber Support (App Help): Access support directly through the Uber app by navigating to “Help” in the menu.
Customer Service Hours: Available 24/7 through the app and online support
Corporate Office Address: 1515 3rd Street, San Francisco, CA 94158
Website: www.uber.com

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using Uber for your transportation and delivery needs.

Note: This website listing is not associated with Uber. The information and the reviews are a service provided by CustomerServiceNumbers.com.

Uber does not provide support services directly through this website. For any questions or concerns about Uber services, contact their customer service representative directly through the app or provided support channels.

Uber balance dissapeared

October 13, 2018

I had $92.11 in my account and as of today, I have zero. I know that I didn’t use it because I keep it for emergencies only, since Uber credits don’t expire. I also have screenshots to prove it. I tried contacting them through the app, asking for a refund and they replied with a non-reply account saying that they can’t refund me. Ok fine, but they could at least recredit my account! They do not give the option to talk with a customer service rep. let alone a legitimate contact number. Uber is shady!

Lillian B

Missed my calls on pay

October 3, 2018

I am a driver and feel that I have been missed calls on my pay !Please help

Frank R

took my card and used it to pay her Uber charges

October 1, 2018

Are you aware that once someone uses the credit card number, it can be used over and over? A minor family member, unknown to me, took my card and used it to pay her Uber charges. They offered her the opportunity to charge without the card for all future trips. I could not call these people! The minor girl nearly charge a grand. I am also so upset with Uber!!!!

Living I

I was charged different amount the initial ride

September 24, 2018

I was charged different amount the initial ride. The initial ride was 4.88 at the end was charged $7.25. I tried to get a refund and I got.5 cents Total was 7.20.

Helena

Uber Cancelation Issue

August 31, 2018

Uber, OMG! I just went through this same issue yesterday! I had 6 cancelations and charged $5 cancelation fees! I never canceled. The driver seems to have canceled the pick-up himself! and I can’t get no one to talk to. No customer service line!

How can Uber function with no customer service number?

August 16, 2018

How can a company function with no customer service number. I was charged a cancel fee and I never cancel, I even told the driver the address I was at looking at the app she never moved. this is a joke you can’t even speak with someone. This is the 2nd time I’ve been charged and wasn’t pick up. This is BS

Stephen J

Uber Customer Service

August 13, 2018

Uber, No customer service. Just a computer saying nothing. I signed up elsewhere.

Joanne O

I am trying to tip my driver but app won’t let me

August 5, 2018

Iam trying to tip my driver but app won’t let me, it’s ridiculous

Faye D

Guess Lyft has acquired a new customer

July 14, 2018

When I call the above number, all I get is a recorded message telling me to email customer support. Do you mean to tell me I cannot speak to a live customer service representative? Poor customer service and NOT good business practice. Guess Lyft has acquired a new customer. At least THEIR app works on my phone as opposed to Uber’s!

Jamie W

Uber charging me for a mess we did not leave

July 11, 2018

This happened to me on a ride from RSW to Naples on 7/10/18. I am unable to get any help from Uber. $150 charge for cleaning mess that we did not leave. No more Uber for anyone in my family.

Bob

2.4

2.4 out of 5 stars (based on 889 reviews)

Excellent6%Very good3%Average52%Poor5%Terrible34%