Ford Phone Number



 

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Customer Service Contact Information For Ford

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6/19/2015 I own a 2006 Ford Freestar with a new transmission
I own a 2006 Ford Freestar with a new transmission and torque converter. This is the series 4F50N transmission introduced with the 1986 Taurus. It is known to be the most unreliable transmission manufactured in the USA, worse the the infamous Dodge series of transmissions. The Honda transmissions used after the 1990's is nearly the same in terms of reliability.
The original torque converter failed at about 97K, resulting in the new transmission and torque converter, Since that time three more torque converters have failed. The reason for the failures lies in internal part failure which restricts fluid flow to the torque converter. It is not the torque converter it self, it is a victim of circumstances!
The dealership was not interested in solving the internal problem, which in all probability is contamination introduced during the install of the new transmission. Contamination being metal particles and residual material produced by the "original" converter failure. I tried to contact Fords CEO, Mark Fields with the problem, but Ford executives are not allowed communication with consumers, due to work load? They have been reports of same on local Country Club golf courses! I got involved with Ford's "Cusyomer Service Center" , which maybe in Detroit or Nepal? They are "empowered" to help the masses with their Ford problems. I explained the situation and what I needed to rectify the the situation. I received an E-Mail, stating there was no record of warrantied repairs to my Vin.#. After a heated session the rep called the dealership and verified the repairs. At this point after explaining the problem and having a second party verify the problem, nothing has happened.
I researched warranty law and found that the Magnuson Moss Act applies in my case. This is a Federal Statute/law:(15 U.S.C.-2301) Wikipedia has a good explanation of the law. My case applies because of the chronic failures involved. It could help you. This law is probably the basis of consumer class acts filed over the years.
Well, Ford customer service exists in name only and serves only the company in defeating the consumer. This unfortunately leaves only litigation as a solution to basic problems. I would encourage anyone to litigate against Ford. It appear that parts installed by a Ford dealership are warrantied by them as vendors and not the corporation. This should simplify litigation. The Magnuson Moss Act does not limit cost of claims, less than 50K are filed in state courts, above that federal courts are required, so use it to your advantage!
After ny repair is made I am going into litigation prepared to win. My warranty expires on 12/12/15!!!!!

DickRead More
12/20/2014 Ford - Dear Customer service,I'm Ben Eddy, owner
Dear Customer service,

I'm Ben Eddy, owner EcoSport with no order (which are listed in the windshield) 61 * want to ask for a detailed explanation of the fuel consumption which in my opinion is very wasteful to 1500cc engine size.
As a matter of calculation: in a written odometer display 17.7 liters / 100km which means 1liter pertamax I use only to a distance of 5,65km VERY WASTES klo compared with innova who 2000cc but 1 liters to a 9km, I also tried to calculate it manually with the way my tank full contents pertamax and after our last unused contents back full and then our mileage for the amount of fuel used is kira2 turns consumption of 1 liter = 5,5km, hoping to get an explanation if there is an error setting or even no software problems corrupt remember everything in control with a computer,
Please note also that we have submitted a complaint to the Ford BSD with p Mr Fajar and Mr. Peri, but it's been 3 weeks to This e-mail made no answer or explanation that I received.
I am very disappointed and dissatisfied with the service Ford BSD each asked technical questions can never give an explanation that "make sense".
I need help in resolving this issue to FORD INDONESIA.
That is all and thank you

regards,

Benedictus Eddy Boediarto


ben eddyRead More
8/28/2014 Ford - I have been trying to correct a problem with a
I have been trying to correct a problem with a Ford survey that I attempted to fill out on Bailey Ford in the town of Malone NY. It was stated that I was very dissatisfied with the service I received, and this could not be correct, either I made a major mistake by checking the wrong sections of the survey or I didn't have enough time to complete it, but the truth of the matter, I am super pleased with the service and am diss appointed with this survey, by the way, it was not mailed out to me , it was sent to me via E-mail, I seem to make mistakes when I try reading e-mail, I have old eyes and sometimes don't read proper, But no matter I attempted to correct this survey and was under the impression that someone of authority would return my call or that I would get to re-do the survey(which I would go real slow and make sure I filled it out the way I thought I did) ,but I have been waiting and neither has happened! If any one from Ford would review my record they would see that I have been a loyal
Ford owner throughout the years and no one could be this loyal to a dealership for all those years if they received bad service. I will not be happy until I can change this survey or re-do it ! WHY CAN'T SOMEONE OF AUTHORITY FROM FORDMOTOR CO. CALL ME ?????!!!!!

Darwin (Pete)Read More
2/14/2014 New Ford Explorer Sport will not start in -30 weather
We have purchased a new for explorer sport full option in Moscow Russia approx 2 weeks ago, it was delivered to our company in Orenburg Russia one week ago. I would not start at minus 30 degrees C and left the same day it was delivered on the back of an evac truck to a local dealer.

Later that day the problem was solved and we could pick it up, leaving the garage with 10 KM on it stopped again, back to the garage where the said that the catalisor was broken. In all of Russia it seems these parts are not in stock if I would like to wait for a month for delivery from Germany.

Great car, spend 55K Euro that you smack in to a dead object for the next month and a half at least.

DanRead More
1/2/2014 How can I stop my 97 Ford Explorer from smoking?
hi there i have a ford explorer 1997 model i was driving my car one day and it was poor out smoke out off under neath the car i was just wondering what can i do to stop it from doing it

ashRead More
11/21/2013 worst customer service I've ever seen ford
worst customer service I've ever seen ford customer service is the pit of pits try dialing autumn at ford customer service does not call back total b s just to make you think she's doing something and she does nothing at all ford is craph do not and I repeat do not buy another ford if you do you get what you deserve--terrible customer service and people that are liars and believe me they are /by the way especially don't buy anything from J c Lewis ford in savannah big mistake!!!!!

chrisRead More
8/13/2013 Bad Service From Ford's Parts Department
Bad Service From Ford's Parts Department

Good day, To whom It may concern. I would just like to know, when can I eventually expect my parts that I have ordered. Bantam Bakkie New left & right stepcovers 1 x (2008) New RH/Side rear View back light I have placed the order on the 31-07-2013 - Invoice 330630 Order No : Q722606. Consultant : Percy I have not yet paid for the Items, as I would do so the Day I would collect. The stepcovers should have been ready, but the 1 x (2008) New RH/Side rear View back light had to be specially be manufactured, as the factory has got no stock - Lead days 10 - 12. But early in (beginning) July I phoned and asked if you guys have stock on the stepcovers, the gentleman said no but delivery will amend on the end of the month(End July) as the order was already placed. Saterday 10-08-2013 I phoned again asking about the goods I have ordered.(can't remember the gentleman's name) There was no order for any of my Items on your system. Fine the gentleman said he will order immediately the Items. The Factory will deliver the goods on Monday 12-08-2013 and I can collect my goods Today. This is stated on your website : The Parts department also gets two deliveries a day from Ford Motor Company: If order is placed before 9H00 parts are delivered at 14H15 If order is placed before 17H00 parts are delivered that evening ensuring that ordered parts are therefore available by 08H00 the next morning. Can someone tell me why should I wait so long ? This is really bad service, I am not happy at all.

jacquesRead More
6/29/2013 Ford - 2008 f-250 king ranch 6.4L diesel truck.
2008 f-250 king ranch 6.4L diesel truck.
Horrible service at bob Moore in Moore OK. 4200
Worth of misdiagnosed repairs And it blew the engine
Less than 4 miles from the service dept. Would not honor
Their repairs. Called customer care and reported the atrocious customer
Service and was promised a phone call within 4 business days.
5 days later and no call. Do not buy. And never ever ever stop at this dealership.
You would be better off taking it to a 711 for repairs.
Ford customer for life converted by ineptitude of 2 people at one dealership.

darrylRead More
3/17/2013 2005 Ford Mustang V6 Problems: Electronics & Leaks
I have a 2005 Ford Mustan V6. I wish i wud have went online before I bout the car because i would have left it there.. This car and apparently many many many many many others around this year model has had a serious electronic problem.. That it seems to be that all FORD has to say about it is OOPSS!!!!!. I have the leaks in the floor, instrument panel shorts out, computer shorts out and wont turn on A/C or Cooling fan and for 2 week car would crank and would not shut off. Then it started cranking and shutting off like it never happen...I shouldnt b shocked but it really amazes me the amount of complaints ive read on the internet obout the leaks, shortages, gauge faulty, computer going haywire.. Not one time have i read anything about a recall or something to the state of FORD owning up to this ERROR IN PRODUCTION.. Maybe even some discounted replacement parts. Its almost like FORD OOPS, and make the custormer pay for the ERROR.

As i sit here and think of what could I say or type in this email to trigger some kind of spark in FORD MOTOR COMPANY. It dawns on me this a 2005 so this isnt the first, second or one thousandth time Ford has heard this music im playing..

What i need to know is CAN SOMEBODY PLEEEEEEAAAASSSEEEE TELL ME WHAT DO I NEED TO REPLACE TO FIX THIS ERROR THAT FORD HAS CREATED.. I HAVE A BEAUTIFUL CAR THAT I CANT DRIVE BECAUSE OF POOR MANUFACTORING.. I DONT THINK I SHOULD HAVE TO GO TO A SHOP AND LET THEM CHARGE ME FOR WHAT FORD ALREADY KNOW THE ANSWER TO... I WOULD REALLY LIKE THE REPLACEMENT PARTS FOR THIS ERROR DISCOUNTED OR EVEN FORD EAT THE COST..

THATS WHAT I CALL CUSTOMER SERVICE.. THESE OR NOT PARTS THAT WEAR OUT , THESE ARE PARTS THAT FAIL BECAUSE OF MANUFACTORY ERROR..

OH YEAH ALMOST FORGOT WATER LEAK RUINED THE CARPET..

ChrisRead More
9/22/2012 6/29/12 We had a 2012 Ford Escape. We left for a
6/29/12 We had a 2012 Ford Escape. We left for a trip to Tennessee, Missouri and Kansas.
In those 10 days we were at 5 Ford dealerships as the Check Engine soon light
kept coming on. Each time it was a different sensor. The dealership we stopped
at in Moscow Mills, MO actually turned us away saying they didn't have time for
us that day. Maybe we could come back tomorrow but they had a full calendar that
day and they didn't know if they could work us in or not. Bye the way, we're
travelling from Colorado while all this is happening. We got to Tennessee and
we went to a dealership in Jackson, TN that said their only Ford person was on
vacation and referred us to a dealership 30 miles away in Corinth, MS. They
claimed it was the remote brake control box we had in the SUV. It was interferr-
ing with the sensors so we had them unhook the control box from the battery.
The light was out and we were on our way. A few days later we left for Missouri
and we noticed the light was back on and the control box was still operating.
My husband had to unhook it from inside the SUV to actually turn it off. When
we reached Springfield, MO we went to Friendly Ford. They worked us in after a
bit of a dispute and with no loaner to offer. They said they would have to
either tear down the engine or replace the computer because the camshafts were
not working in sync. This is a 7 month old vehicle that we had purchased brand
new in March. We had taken it over mountain passes with not a bit of trouble or
anything. So after all this trouble on this trip, to get home with peace of
mind that we wouldn't(?) break down going across Kansas, we decided we should
trade vehicles. We purchased a F150 which is a gas guzzler. We ended spending
over $900 for fuel on this trip!! What a disappointment!!!
No refunds on Extended Warranties unless you sell the vehicle to a private party
and they want it=then you get your $ back. The bad word will be spread about
Fords believe you me!!!!


CarolRead More
8/21/2012 Ford - I purchase a 2011 F-150 in December. It started
I purchase a 2011 F-150 in December. It started making a strange noise, so I took in to have it check. I was told I would have to leave it overnite to have test ran on it.I had no problem with this because I just want the truck to be right because of the investment in money. I ask the dealer would a loaner be provide ,because the truck has less than 4000 miles on it and was told no. I than call Ford customer service and was told the same thing.Here I am with truck that has less than 4000 mile on it and it already requiring service and they want provide a loaner car. That sloan Best Build they always saying has about much true as the one that you can find a pot of a gold at the end of a rainbow.Well ford, I have two brothers and friends and you sure I am going to do everything possile to influence them not buy anything that said ford.

MichaelRead More
7/21/2012 I bought a 2011 Ford Fusion band new at the end of
I bought a 2011 Ford Fusion band new at the end of December (2010)..It is only 2 years old...My first problem started with the Sirius sat..GPS system about 2 months later..Just stopped working took into dealer ship and service department was due to companies of cell-phones some provider's wont work anymore..we'll no more GPS unless u go out and get a different provider on your cell-phone..This isn't that easy u have contracts with the provider your with so never resolved that was their solution..I bought the car also for this specific reason due to my job is finding address right away..Second time was the air conditioner smelled like mold and film on the window..Their solution is put cleaned & deodorized & they found no leaks..well still film on lower part of window nothing they can do again..The third time i kept hearing a noise like a buzzing sound for a second took it in said nothing wrong.(took it in before their mafactory warranty ended & just got the run-around..Know they say I have to pay for it ..It began to get worse took in again same reply..Know come to find out the shock on one side is out..wow thats crazy I cant believe it only 2yrs old..Called the dealer ship of course asking about extended warrant..(Didn't think I was going to need it like so soon..didn't purchase it..Called their main office the person on other line same answer about purchasing their extended warranty!!! They Won't Help You afther buying a car from them UNLESS YOU HAVE AN EXTENDED WARRANTY!!! I always take my car into Ford for all oil changes & inspections they never find the problem till there is no warranty..I had to tell them about all these things that were goin on..We'll I wonder in about another year or so wat else if goin go wrong with it...That's too bad that your business is only important when buying from them rather than any other type of customer service..My first Ford owned and very very disatified...I do understand cars don't last forever but at least until you pay it off..
I guess if the cars only goin last a few years maybe they should let the customers know that so they will buy the extended warranty or have an option to spend alot of money on a
depenable car or trunk cause a person will have for a while.. Faye (Albuquerque,NM)

FayeRead More
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