Alibaba Customer Service

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How To Contact Alibaba Customer Service

Alibaba ( is an international trading platform website. Alibaba is a pioneer in facilitating trade between international sellers and manufacturers. Online Help Only


49 Responses

  1. I put in my email address & clicked forgot password. I was sent an email to my account but it had the wrong name on it & when I signed in, everything was in Chinese. I am from USA. Please help me correct my account or delete it!

  2. After I confirmed my order seller disappeared from Aliexpress. I need to return phone because they send me not what I ordered. Is there any warranty after confirming order? Those people from costumer service writing same question for 2 months if I asking them they all answer same. They have only one contact to seller?, email. This seller is ignoring aliexpress. Is aliexpress headquarter knows who is selling ( cheating) under they name?

    this is the seller I am writing about LIN ZHIHUAI

  3. Hello,

    I orderd for a polka dotted blazer for my husband and I but missed the date I was to get it at the postoffice but was told the parcel has been returned kindly reply to let me know what to do as regards getting my parcel back as I cannot even find your contact number to talk to someone Thanks Charlotte

  4. To Webmaster, I’ve trying to mail the dostuffents requested, my company’s employer Identification number, my company’s certificate of registration, and my company,s Business license number. They asked me for this dostuffents cause they say that my site is unavailable temporarily for security reasons. I’m having trouble down loading this dostuffents so that I may send them. Please provide me email address where I can send this dostuffents, or any other way of contact to someone qualified to take care of this matter Thank you kindly, and hope to get a reply soon or hear from someone soon.

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