Advance Auto Parts customers often contact support for online orders, in-store pickup, wrong parts, returns, warranty claims, battery testing or installation, Speed Perks rewards, coupons, store complaints, delivery issues, recall questions, and help finding the correct part for a vehicle.
For most same-day store issues, start with the local Advance Auto Parts store. For online orders, ecommerce support, warranty questions, return issues, rewards problems, or unresolved complaints, use Advance Auto Parts customer support or the official Help Desk routes below.
Verified Advance Auto Parts Customer Service Contact Information
Address update note: Older listings may show 2635 East Millbrook Road in Raleigh. Current Advance Auto Parts corporate and investor resources list 4200 Six Forks Road, Raleigh, NC 27609.
Choose the Correct Advance Auto Parts Support Route
For Local Store Issues
Contact the local Advance Auto Parts store first if your issue involves a recent in-store purchase, wrong part, receipt, return, battery test, battery installation, loaner tool, store pickup, curbside pickup, employee interaction, or local inventory question. The store that handled the sale or service will usually have the fastest access to the receipt and transaction details.
For Online Orders or Delivery Problems
Use order lookup, chat, text, or the customer service phone number if an online order is delayed, canceled, missing, damaged, marked delivered but not received, or missing items. Have your order number, email address, shipping ZIP code, and tracking details ready.
For Returns and Exchanges
Use the official return policy or contact customer support for return eligibility, refund timing, online return instructions, wrong item received, core charges, or items purchased online and picked up in store. Keep the original receipt, order confirmation, packaging, and part number until the return is complete.
For Warranty Claims
Warranty coverage can vary by product type, brand, part category, purchase date, and the warranty printed or listed for that part. Bring the original receipt or order confirmation, part number, vehicle information, and the failed part if required. For batteries, starters, alternators, transmissions, filters, and other categories, check the specific limited warranty terms before assuming coverage.
For Battery Testing, Installation, and Recycling
Advance Auto Parts offers store services that may include battery testing, starter and alternator testing, wiper blade installation, battery installation with purchase, battery recycling, oil recycling, code scanning, and loaner tools. Services can vary by vehicle and location, so check with the local store before visiting.
For Speed Perks, Coupons, or Promo Codes
Use customer support if Speed Perks rewards, coupons, offer codes, account details, or online promotions do not apply correctly. Save the offer terms, screenshot, order number, account email, and the product page showing the promotion.
For Professional Shop or AdvancePro Questions
Professional installers, repair shops, and commercial accounts may need AdvancePro or local commercial account support instead of regular consumer customer service. Use the MyAdvance or AdvancePro route for shop ordering, commercial pricing, delivery, or professional account issues.
What to Have Ready Before Contacting Advance Auto Parts
- Order number, receipt number, or transaction date
- Store location, store number, city, and state
- Part number, brand, and product category
- Vehicle year, make, model, engine, and mileage
- Warranty paperwork or limited warranty details
- Tracking number or delivery confirmation for online orders
- Speed Perks account email or phone number
- Photos of damaged packaging or wrong parts, if requested privately
- A short explanation of what happened and the resolution requested
Common Reasons Customers Contact Advance Auto Parts Support
- Wrong part ordered or sold
- Online order not received or delayed
- In-store pickup or curbside pickup problem
- Return, exchange, or refund question
- Warranty claim or denied warranty coverage
- Battery, starter, or alternator testing question
- Core charge or core return issue
- Speed Perks rewards, coupon, or promo code problem
- Store employee or manager complaint
- Recall, product safety, or defective part concern
- Commercial account or professional installer support
Advance Auto Parts Returns, Refunds, and Warranty Tips
Returns and warranties are easier to resolve when you keep the receipt, packaging, part number, and warranty details. If the part was installed and failed, document the symptoms, installation date, mileage, and any diagnostic information before contacting support.
- For wrong-part issues, confirm the part number and vehicle fitment before returning.
- For warranty claims, bring the original receipt or order confirmation if available.
- For core returns, ask the store what core condition, packaging, and timing rules apply.
- For online orders, keep the shipping box and tracking number until the refund is complete.
- For expensive parts, ask for written confirmation of the warranty decision.
Advance Auto Parts Store Services and Battery Help
Many Advance Auto Parts stores offer free or low-cost automotive support services, but availability can vary by location, vehicle, staffing, weather, and store policy. Before visiting, call the local store to confirm battery testing, battery installation, wiper installation, code scanning, recycling, or loaner tool availability.
If a store service causes a concern, such as a battery installation issue or damage complaint, document the date, store location, employee or manager spoken with, receipt, and photos. Contact the local store first, then escalate through customer support if needed.
Scam, Payment, and Privacy Warning
Be careful with fake Advance Auto Parts coupons, fake order alerts, fake refund texts, fake gift card offers, and unofficial customer service numbers. Scammers may use auto-parts brand names to collect payment details, account logins, gift card numbers, or vehicle information.
- Use AdvanceAutoParts.com, the official Help Desk, or your local store before sharing account details.
- Do not post VINs, license plate numbers, order numbers, tracking numbers, receipt photos, payment card details, Speed Perks screenshots, phone numbers, emails, or home addresses in public reviews.
- Do not pay a fee to receive a refund, coupon, warranty decision, or customer service callback.
- If you see an unfamiliar Advance Auto Parts charge, contact customer support and your payment card issuer.
How to Escalate an Advance Auto Parts Complaint
- Start with the correct store or support route: Use the local store for in-store purchases and store services, and ecommerce support for online orders.
- Document the issue: Save receipts, order confirmations, warranty details, photos, chat transcripts, case numbers, and names of employees spoken with.
- Ask for a manager: For local store issues, ask for the store manager or district escalation if the store cannot resolve the concern.
- Use customer support: Call 1-877-238-2623 or use chat/text through the official contact page.
- Ask for the next step in writing: For warranty, return, or refund disputes, request the reason for the decision and what documentation is needed.
- Use corporate escalation when needed: Corporate contact is best for unresolved complaints, repeated failed support attempts, or executive-level feedback.
What to Expect When Contacting Advance Auto Parts
Advance Auto Parts may ask for your store location, order number, receipt, vehicle details, part number, warranty information, photos, or a description of the issue. Store-level issues may be routed back to the local store. Warranty and return complaints may require review of the receipt, part condition, purchase date, and product-specific warranty terms.
Advance Auto Parts Customer Service FAQ
What is the Advance Auto Parts customer service phone number?
The Advance Auto Parts customer service phone number is 1-877-238-2623, also shown as 1-877-ADVANCE.
What are Advance Auto Parts customer service hours?
Advance Auto Parts lists ecommerce agents as available 7 days a week, 8:30 AM-5:30 PM EST. Retail Care phone support for store or team-member feedback is listed as Monday-Friday, 9 AM-6 PM.
How do I return an Advance Auto Parts order?
Use the official return policy, contact customer support, or visit the local store with your receipt, order confirmation, packaging, and part details. Online order returns may require the order number and shipping details.
How do I file an Advance Auto Parts warranty claim?
Start with the store where you purchased the part or use customer support. Bring the original receipt or order confirmation, part number, vehicle information, and the product if required.
Does Advance Auto Parts install batteries?
Many stores offer battery testing and battery installation with purchase, but availability can vary by location and vehicle. Call your local store before visiting.
Where is Advance Auto Parts corporate office?
Advance Auto Parts lists its Store Support Center at 4200 Six Forks Road, Raleigh, NC 27609.
Is CustomerServiceNumbers.com affiliated with Advance Auto Parts?
No. CustomerServiceNumbers.com is independent and is not affiliated with Advance Auto Parts, Inc., Carquest, AdvancePro, or any local Advance Auto Parts store.
Advance Auto Parts Customer Service Reviews and Complaints on CSN
CustomerServiceNumbers.com currently does not have enough live Advance Auto Parts reviews on this page to summarize reliable CSN-specific customer sentiment. The live review section shows 0 out of 5 stars based on 0 reviews. If reviews are added later, this section can be updated to summarize real CSN review themes such as wrong parts, returns, warranty claims, store service, batteries, online orders, Speed Perks, delivery, or refund issues.
Related Customer Service Resources
Page Update Note
Page updated on June 29, 2026. This update refreshed Advance Auto Parts customer service phone details, support hours, corporate address, order and return routing, warranty guidance, battery and store-service help, privacy warnings, related resources, and CSN review handling.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and not affiliated with Advance Auto Parts. The goal of this page is to help consumers find the right support route, compare service experiences, and share reviews without exposing private order, vehicle, warranty, payment, or account information.
Share Your Experience with Advance Auto Parts
If you contacted Advance Auto Parts customer service, visited a local store, returned a part, filed a warranty claim, had a battery or store-service issue, used Speed Perks, ordered online, or escalated a complaint, you can share your experience below. Please describe what happened, how Advance Auto Parts responded, and whether the issue was resolved.
Privacy reminder: Do not include VINs, license plate numbers, order numbers, tracking numbers, receipt images, warranty claim details, payment card information, Speed Perks account screenshots, addresses, phone numbers, emails, or photos showing private customer or vehicle information.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website. This page is not affiliated with, endorsed by, or operated by Advance Auto Parts, Inc., Carquest, AdvancePro, or any local Advance Auto Parts store. Contact details are provided for informational purposes and may change. Always verify order, return, refund, warranty, battery, recall, vehicle, privacy, and account information through official Advance Auto Parts channels or your local store.
