Category: B2B Customer Service Phone Numbers

B2B customer service, company phone numbers, addresses, chat links, email, websites and more contact information. Also, reviews, ratings, feedback and complaints regarding the companies customer service performance.

  • My Estub Customer Service and Login Help

    My Estub customer service can help eligible employees with portal login problems, locked accounts, password recovery and access to electronic payroll documents. My Estub, also styled as my-eStub, is an employee portal operated by Paperless Pay Corporation and used by participating employers to provide pay statements, W-2 forms, 1095 forms and related payroll communications.

    Employees should use the official My Estub support page for portal-access problems. Questions about wages, hours, deductions, direct deposits, tax withholding or the accuracy of a payroll document normally must be directed to the employer’s payroll or human resources department.

    How to Contact My Estub Customer Service

    A current general employee-support phone number was not clearly published on the official employee-support page when this listing was updated. Be cautious with older telephone numbers found in archived employer instructions or unofficial websites. The official support page currently directs employees to online support and live chat.

    Best My Estub Support Route by Issue

    • Forgotten password: Use the Recover Password option on the employee login screen.
    • Locked My Estub account: Use the official employee-support chat for login verification and unlocking assistance.
    • Forgotten or rejected User ID: Verify the employer-specific format with the employer’s payroll or HR department.
    • Incorrect pay amount: Contact the employer’s payroll department.
    • Missing hours, overtime or paid time off: Contact the employer or timekeeping administrator.
    • Incorrect tax withholding or deduction: Contact the employer’s payroll or benefits department.
    • Missing pay stub: Check the Payment Listing, then contact payroll if the pay period is absent.
    • W-2 or 1095 access: Check the Tax Forms section and confirm with the employer that electronic tax forms are enabled.
    • Former employee access: Contact the former employer’s payroll or HR department before contacting portal support.
    • Pay stub will not open: Check browser settings, downloads and pop-up permissions.
    • Suspicious account activity: Change the password, secure the connected email account and notify the employer promptly.
    • Employer or administrator account: Use the administrator-support route provided by Paperless Pay rather than employee support.

    Information to Have Before Requesting Support

    • Employer name
    • Employee number or employer-issued identifier
    • The User ID format provided by payroll
    • Pay date or tax year involved
    • Whether the issue affects a pay stub, W-2, 1095 or account login
    • The exact error message shown on the screen
    • The browser and device being used
    • Whether password recovery was attempted
    • Whether the account may have been locked after repeated attempts
    • The date the employee last accessed the portal successfully
    • A payroll or HR contact already consulted

    Do not post this information publicly. Support may need to verify an employee’s identity, but a public review should never contain an employee number, Social Security number, employer access code, password, security-question answer, tax form or complete pay stub.

    What Is My Estub?

    My Estub is an electronic employee payroll-document portal provided by Paperless Pay Corporation. Participating employers can use the system to give employees online access to documents and communications such as:

    • Direct-deposit pay statements
    • Current and prior pay stubs
    • W-2 tax forms when enabled
    • 1095 tax forms when enabled
    • Payroll notifications
    • Employer announcements
    • Email delivery or availability notices
    • Text-message notifications when offered

    The exact options available to an employee depend on the services selected and configured by the employer. One employee may see electronic tax forms and text notifications while another may only see pay statements.

    How to Sign In to My Estub

    1. Go directly to My-Estub.com.
    2. Open the Employee Portal login area.
    3. Enter the User ID provided or formatted by the employer.
    4. Enter the current password.
    5. Check capitalization carefully because credentials may be case-sensitive.
    6. Select the employee login option rather than the administrator portal.
    7. After signing in, open Payment Listing or Tax Forms as needed.
    8. Log out completely when finished, particularly on a shared device.

    My Estub User IDs are often formatted according to instructions created for the individual employer. Do not assume that another company’s login example will work for your account.

    My Estub User ID Is Not Working

    A My Estub User ID may combine an employer abbreviation, employee number and part of the employee’s name. The exact number of characters and order can differ by employer.

    When the portal says the User ID or password is invalid:

    1. Confirm that Employee Portal was selected instead of Administrator Access.
    2. Reenter the User ID exactly as provided.
    3. Check for missing zeros, spaces or employer prefixes.
    4. Turn off Caps Lock unless capital letters are required.
    5. Do not use a login format found in another employer’s instructions.
    6. Ask payroll or HR to confirm the correct User ID format.

    Paperless Pay support may be unable to provide an employee’s User ID when the employer has not authorized employee-account support or supplied the necessary verification information.

    How to Recover a My Estub Password

    1. Open the employee login window at My-Estub.com.
    2. Select Recover Password.
    3. Enter the requested User ID.
    4. Complete the identity or security-question verification.
    5. Check the email address associated with the account.
    6. Look in spam or junk folders for the temporary-password message.
    7. Return directly to My-Estub.com rather than clicking an unexpected third-party link.
    8. Sign in using the temporary credentials.
    9. Create a new password when prompted.

    Password recovery may fail when the email address is outdated, the security answers do not match, the User ID is entered incorrectly or the employer has not enabled self-service recovery. Contact payroll, HR or official employee support when recovery cannot be completed.

    My Estub Account Is Locked

    Repeated unsuccessful login attempts can lock a My Estub account for security. Continuing to guess passwords may extend the problem or trigger another lock.

    For a locked account:

    1. Stop attempting to sign in.
    2. Verify that the correct User ID is being used.
    3. Open the official Paperless Pay Employee Support page.
    4. Use the available chat option for account verification and unlocking assistance.
    5. Contact the employer’s payroll or HR department if support cannot verify the account.
    6. Change the password after access is restored.

    Support should verify the identity of the employee whose account is involved. A spouse, coworker or family member may be unable to obtain account credentials for another person.

    My Pay Stub Is Missing

    After signing in, open the Payment Listing and review the available pay dates. If the expected statement is not shown:

    • Confirm that the pay date has occurred.
    • Refresh the page and sign out before signing in again.
    • Check whether the document appears under a different transaction date.
    • Ask coworkers only whether documents have posted generally; do not share login information.
    • Contact the employer’s payroll department.
    • Ask whether the payroll file was transmitted or corrected.
    • Request another secure copy when the document is urgently needed.

    My Estub support may be able to address a display or access problem, but the employer is normally responsible for creating and transmitting payroll information.

    Incorrect Pay, Hours or Payroll Deductions

    My Estub displays payroll information supplied through the employer’s payroll process. Portal support generally cannot independently change:

    • Hourly rates
    • Hours worked
    • Overtime calculations
    • Paid time off
    • Bonuses or commissions
    • Tax withholding
    • Insurance deductions
    • Retirement contributions
    • Garnishments
    • Direct-deposit bank information

    Report an incorrect payroll item to the employer’s payroll or HR department. Identify the pay date, disputed line, expected amount and supporting time record. Do not email an unredacted pay stub unless the employer provides a secure method.

    My Estub W-2 and 1095 Tax Forms

    When an employer uses the electronic tax-form service, available W-2 and 1095 documents should appear under the Tax Forms section of the employee account.

    If the Tax Forms option is missing:

    1. Open User Setup and review the available tax-form settings.
    2. Confirm that the employer provides electronic tax forms through My Estub.
    3. Check whether electronic delivery consent is required.
    4. Verify that the form has been released for the applicable tax year.
    5. Contact payroll or HR for the employer’s tax-form delivery policy.
    6. Ask how former employees receive replacement forms.

    Not every employer uses My Estub for W-2 or 1095 delivery. Some employers may provide pay stubs through My Estub but mail tax forms or distribute them through a different system.

    How to Download or Print a Pay Stub

    1. Sign in to the employee portal.
    2. Open Payment Listing.
    3. Select the transaction or pay date.
    4. Open the full pay-statement view.
    5. Use the available print or download option.
    6. Save the file only to a secure device.
    7. Close the document and sign out when finished.

    If selecting the transaction does nothing, the browser may be blocking a pop-up or download. Allow pop-ups only for the verified My-Estub.com domain, then try again.

    My Estub Page or Pay Stub Will Not Open

    Common technical causes include:

    • A blocked pop-up window
    • A blocked file download
    • Expired browser data
    • An outdated browser
    • A workplace firewall or security filter
    • Incorrect saved login information
    • Using the administrator login instead of the employee portal
    • A temporary portal interruption

    Try these steps:

    1. Confirm that the address bar shows My-Estub.com.
    2. Reload the page.
    3. Sign out and close the browser.
    4. Clear saved credentials for the site if they are incorrect.
    5. Allow pop-ups and downloads for the official domain.
    6. Try a current browser on a private device.
    7. Disable an extension only when it is safe to do so.
    8. Try a different internet connection.
    9. Record the exact error before contacting support.

    A public or workplace computer may save downloaded payroll records. Delete local copies and clear the download list when the device is not privately controlled.

    Former Employee My Estub Access

    Former employees may still need pay stubs or tax forms after leaving a company, but portal access policies differ by employer.

    A former employee should:

    1. Try the existing account before creating or guessing new credentials.
    2. Use Recover Password when the registered email is still accessible.
    3. Contact the former employer’s payroll or HR department.
    4. Ask how long former-employee portal access remains active.
    5. Request a secure duplicate pay stub or tax form when access has ended.
    6. Update the mailing address with the former employer when necessary.

    Paperless Pay cannot necessarily change the employer’s records, mailing address or tax-form information without instructions from the employer.

    My Estub Email and Text Notifications

    Some employers allow employees to receive availability notices, secure PDF delivery or selected pay information through email or text messaging.

    When notifications are missing:

    • Check spam and junk folders.
    • Confirm the email address in User Setup.
    • Confirm the mobile number and carrier information.
    • Review notification preferences.
    • Check whether the employer enables that notification method.
    • Sign in directly to determine whether the pay stub is already available.

    Do not forward a payroll-document email to a public or shared email account. A pay stub can contain income, deduction, employer and identity information.

    Unauthorized My Estub Account Activity

    Take prompt action if an unfamiliar email address, phone number, password change or document-access event appears connected with the account.

    1. Change the My Estub password.
    2. Change the password for the connected email account.
    3. Review email forwarding and recovery settings.
    4. Contact the employer’s payroll or HR department.
    5. Use official employee support to report the access problem.
    6. Review direct-deposit changes with payroll.
    7. Monitor financial and identity records when sensitive information may have been exposed.
    8. Keep the support case information and relevant notices.

    Never provide a one-time code, password or security answer to an unexpected caller or text sender claiming to represent My Estub.

    Employer Payroll Support vs. My Estub Support

    Contact My Estub or Paperless Pay employee support for issues involving:

    • Portal login
    • Password recovery
    • Locked accounts
    • Technical access
    • Documents that will not open
    • Navigation within the portal

    Contact the employer’s payroll, HR, benefits or timekeeping department for issues involving:

    • Incorrect wages
    • Missing hours
    • Overtime disputes
    • Tax withholding
    • Insurance or retirement deductions
    • Direct-deposit changes
    • Missing payroll records
    • Employment dates
    • Mailing-address corrections
    • Replacement tax forms

    Sending a wage dispute only to portal technical support may delay resolution because technical support may not have authority to alter the employer’s payroll data.

    How to Escalate a My Estub Problem

    1. Identify whether the issue is a portal-access problem or a payroll-data problem.
    2. Use password recovery for a forgotten password.
    3. Use official employee-support chat for a locked or inaccessible account.
    4. Contact the employer’s payroll or HR department for document-content problems.
    5. Provide the pay date, tax year or exact error involved.
    6. Ask for a payroll ticket, email confirmation or support-case number.
    7. Save screenshots with sensitive information removed.
    8. Request review by a payroll supervisor when the employer does not correct a documented error.
    9. Use an appropriate government labor or tax agency only when an unresolved matter falls within that agency’s authority.

    A CSN comment does not contact the employer, unlock an account, correct a paycheck or create a support case.

    My Estub Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently has no published My Estub customer-service reviews and no established rating trend.

    New reviews can help employees understand current experiences involving login recovery, locked accounts, support-chat response, pay-stub access, tax forms and employer escalation. Reviews should describe the support route used and whether the issue was resolved without publishing private payroll information.

    My Estub Privacy and Scam Warnings

    • Go directly to My-Estub.com instead of using an unfamiliar login link.
    • Check the spelling of the domain before entering credentials.
    • Do not post a User ID, employee number, employer code or password.
    • Do not upload an unredacted pay stub, W-2 or 1095 to a public review.
    • Do not share Social Security numbers or bank-account information.
    • Do not provide security-question answers or one-time codes to an unexpected caller.
    • Do not pay a fee, gift card, cryptocurrency or wire transfer to unlock a payroll account.
    • Do not allow an unknown support representative to control a computer remotely.
    • Use a private device when viewing or downloading payroll records.
    • Log out completely after using the portal.
    • Report suspicious direct-deposit changes to the employer immediately.
    • A review submitted here does not reach My Estub, Paperless Pay Corporation or an employer.

    Frequently Asked Questions About My Estub

    Does My Estub have a customer service phone number?

    A current general employee-support telephone number was not clearly published on the official support page when this listing was updated. Employees are directed to the official employee-support page and its available chat assistance. Employer payroll or HR remains the correct contact for many account and payroll questions.

    Why does My Estub tell me my login is invalid?

    The User ID may be formatted incorrectly, the password may be wrong, Caps Lock may be active or the administrator portal may have been selected. Verify the employer-specific User ID format with payroll or HR.

    How do I unlock my My Estub account?

    Stop repeated login attempts and use the chat option on the official Paperless Pay Employee Support page. The representative may need to verify account information before restoring access.

    Can My Estub correct an incorrect paycheck?

    Portal support can help with access, but payroll calculations and document contents generally come from the employer. Contact the employer’s payroll department for incorrect wages, hours, deductions or direct-deposit information.

    Where is my W-2 in My Estub?

    When the employer uses My Estub’s electronic tax-form service, the W-2 should appear under Tax Forms. Contact payroll or HR when the Tax Forms option is missing or the expected form is unavailable.

    Can former employees access My Estub?

    Access depends on the former employer’s policy and account configuration. Contact the former employer’s payroll or HR department for continued access or replacement documents.

    Why will my pay stub not open?

    A browser may be blocking the transaction window, pop-up or file download. Allow pop-ups for the verified My-Estub.com domain, try a current browser and contact support if the document still will not open.

    Can my employer see changes made in My Estub?

    My Estub is connected with employer-provided payroll information. Treat profile, delivery and tax-form settings as sensitive and contact payroll before making a change that could affect document delivery.

    Related Customer Service Numbers Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers and employees locate customer-service information and share service experiences since 2004. We independently organize official support routes, login guidance, escalation steps and privacy reminders.

    We are not owned by Paperless Pay Corporation, My Estub, an employer, payroll department, human resources department, tax-form provider or payroll-processing company.

    Share Your My Estub Customer Service Experience

    Have you used My Estub employee support or contacted your employer about a locked account, forgotten password, missing pay stub, W-2, 1095 or portal problem? Leave a factual review below and explain which support route you used, how long assistance took and whether the issue was resolved.

    Comments are moderated. Do not include an employee number, employer code, User ID, password, security answer, Social Security number, tax form, pay stub, bank information, home address, personal telephone number, private email address or name of an individual payroll employee.

    Last Updated: July 16, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with My Estub, Paperless Pay Corporation, any participating employer, payroll department, human resources department or tax-form provider. My Estub and employers do not provide support through this website.

    Portal features, support methods, account-recovery procedures, employer participation, document availability and tax-form delivery options can change. Use the official My Estub portal, Paperless Pay Employee Support page and instructions supplied by the employer for current information.

    This page cannot unlock an account, recover a password, issue a pay stub, correct wages, change deductions, update direct deposit, replace a tax form or resolve an employment dispute. It is not payroll, tax, legal, cybersecurity, identity-theft or employment advice.

  • WageWorks Customer Service Phone Number, Benefits Support and Reviews

    If you need help with a WageWorks FSA, HRA, commuter benefit, COBRA account, direct bill account, healthcare card, reimbursement claim, receipt request, login problem, or account balance, start with the correct HealthEquity or WageWorks support route. WageWorks is now part of HealthEquity, and many WageWorks online tools are now connected to HealthEquity and EZ Receipts account access.

    WageWorks Customer Service Phone Number and Support

    Use the following WageWorks and HealthEquity support options for FSA, HRA, commuter benefits, HSA, COBRA, direct billing, claims, receipts, cards, reimbursements, login help, and complaints:

    Choose the Correct WageWorks Support Route

    WageWorks support depends on the type of benefit account, your employer’s plan setup, and whether your account is managed through WageWorks, EZ Receipts, HealthEquity, COBRA, direct bill, or another employer benefit portal. Choosing the correct route can help avoid delays.

    FSA, HRA, LSA, and Commuter Benefits

    For WageWorks-style reimbursement accounts, including FSA, HRA, LSA, and commuter benefits, use 1-877-924-3967. You can also log in to your WageWorks or EZ Receipts account to submit receipts, check balances, view claims, manage cards, and review plan deadlines.

    Health Savings Accounts

    If your issue involves a HealthEquity HSA, HSA card, HSA investments, HSA contributions, HSA distributions, or HSA account access, use HealthEquity member services at 1-866-346-5800.

    COBRA and Direct Billing

    If your issue involves COBRA continuation coverage, direct billing, premium payments, COBRA election deadlines, direct bill account access, or coverage continuation after employment ends, use the COBRA or direct bill support routes. HealthEquity lists 1-877-722-2667 for COBRA and direct bill support, and a HealthEquity help article lists 1-844-341-6993 for direct billing payment and account questions.

    Login Problems and EZ Receipts

    WageWorks online access may now appear as EZ Receipts. HealthEquity says WageWorks was renamed EZ Receipts to align with the mobile experience. Some members may need separate HealthEquity and EZ Receipts registrations, depending on the benefits they have through their employer.

    Employer or Benefits Administrator Questions

    If you are an employer, HR administrator, broker, or benefits consultant, use HealthEquity business support or the employer contact listed in your plan documents. Employees should usually contact member services or use the participant portal rather than employer-only support routes.

    What to Have Ready Before Contacting WageWorks or HealthEquity

    Before calling customer service, submitting a claim, or using online support, gather the details that match your issue. Do not post private medical, tax, benefit, or payment information publicly in CSN reviews or comments.

    • Your WageWorks, EZ Receipts, or HealthEquity account login email
    • Employer name and benefit plan year
    • Benefit type, such as FSA, HRA, LSA, commuter, HSA, COBRA, or direct bill
    • Claim number, reimbursement request, or transaction ID if available
    • Date of service, provider name, patient name, and type of service for healthcare claims
    • Itemized receipt, Explanation of Benefits, prescription receipt, or supporting documentation
    • Healthcare card transaction date and amount if verifying a card purchase
    • Commuter card number’s last four digits and ZIP code if checking a commuter balance by phone
    • COBRA or direct bill registration code, payment coupon, invoice, or payment confirmation
    • Bank routing and account information only when entering direct deposit inside the official account portal
    • Any prior case numbers, emails, messages, or representative notes

    Common WageWorks Customer Service Issues

    Members commonly contact WageWorks or HealthEquity customer service for help with:

    • FSA, HRA, LSA, and commuter benefit account access
    • HealthEquity HSA account questions
    • Submitting receipts and reimbursement claims
    • Claim denials, missing documentation, or card-use verification
    • Healthcare card declines, suspended cards, or replacement cards
    • Commuter card balances, transit elections, parking benefits, and unused commuter funds
    • Direct deposit setup and reimbursement timing
    • Login problems, password resets, and EZ Receipts access
    • COBRA election, COBRA payments, direct billing, and coverage continuation
    • Employer plan deadlines, run-out periods, grace periods, and carryover rules
    • Incorrect balances, missing payroll deductions, or contribution questions
    • Suspicious activity, unauthorized access, phishing messages, and account security

    WageWorks Claims, Receipts, and Reimbursements

    WageWorks allows members to submit reimbursement claims through the EZ Receipts mobile app or through the WageWorks account portal. For many reimbursement claims, you will need documentation showing the patient name, provider name, date of service, type of service, and amount paid.

    WageWorks says claim documentation is placed in a processing queue after receipt. Once processed, the claim appears in the WageWorks account. Reimbursement timing can depend on claim approval, documentation, employer plan rules, and whether direct deposit or check reimbursement is available under the plan.

    Claim Tips

    • Submit claims during the plan year whenever possible.
    • Check the “Use It By” and “Claim It By” dates in your account dashboard.
    • Do not send original receipts by mail unless instructed.
    • Keep itemized receipts, EOBs, and prescription documentation until the claim is fully resolved.
    • Use the EZ Receipts app when possible to upload documents quickly.
    • Make sure the expense is eligible under your employer’s specific plan.
    • Watch for claim denial notices by email, text, or regular mail.

    WageWorks Healthcare Card and Card Verification

    If your WageWorks Healthcare Card transaction cannot be automatically verified, WageWorks may ask you to submit itemized receipts. WageWorks says you may upload receipts through the account portal, use the EZ Receipts app, or submit a card-use verification form by fax or mail.

    WageWorks says card transactions that require verification must be verified within 90 days of the transaction date before the card may be suspended. If your card is suspended, you may be able to reinstate it by submitting the required documentation and waiting for processing approval.

    WageWorks Commuter Benefits

    WageWorks commuter benefits may include transit passes, commuter cards, parking benefits, vanpool benefits, Pay Me Back reimbursement, and Pay My Provider options depending on the employer plan. Commuter rules can be strict because many funds are pre-tax.

    If you leave your employer, commuter benefit deadlines can matter. WageWorks materials explain that unused pre-tax commuter funds may be forfeited in some circumstances after employment ends, while post-tax funds may be handled differently. Check your employer plan and account before making a job change or stopping commuter benefits.

    COBRA and Direct Bill Support

    COBRA and direct bill accounts may use a separate portal from regular HealthEquity or WageWorks accounts. If you are locked out of your direct bill account, are worried about a payment deadline, or need help with COBRA elections, call the COBRA or direct bill support line and keep copies of notices, payment coupons, confirmation numbers, and postmarked documents.

    For direct billing payments, HealthEquity says the direct billing portal lets users elect coverage options, review plan details, review payment deadlines, and make premium payments online after registration. Do not wait until the final deadline to resolve a login issue or missing registration code.

    WageWorks Login, HealthEquity, and EZ Receipts

    WageWorks account access can be confusing because WageWorks became part of HealthEquity and the WageWorks online experience has been renamed EZ Receipts in some places. HealthEquity says the correct registration path depends on your benefit type and employer setup.

    If you have both HSA and commuter or reimbursement benefits, you may need to register for both HealthEquity and EZ Receipts. Check your welcome materials, employer benefits guide, email, or account portal instructions before creating duplicate accounts.

    WageWorks Scam and Fraud Warnings

    Be careful with calls, emails, texts, or websites claiming to be WageWorks, HealthEquity, COBRA billing, commuter card support, or FSA claim support. These accounts may involve sensitive medical, tax, employer, payment, and identity information.

    • Use WageWorks.com, HealthEquity.com, the official EZ Receipts app, or the phone number on your official plan materials.
    • Do not share passwords, one-time codes, full card numbers, Social Security numbers, or account screenshots with an unverified caller.
    • Do not click links in suspicious claim, reimbursement, COBRA, or card-suspension emails.
    • Be cautious of fake COBRA payment notices or urgent coverage-loss messages.
    • Do not post medical receipts, EOBs, account balances, card numbers, dependent names, or employer details publicly.
    • If you suspect fraud or identity theft related to your account, contact WageWorks or HealthEquity through official support immediately.

    WageWorks Reviews and Complaints

    CSN could not confirm enough current live review data during this update to publish a reliable review count or detailed CSN review trend. The older page copy included broad claims about WageWorks customer praise and complaints that should not be treated as verified current CSN review sentiment until the live WordPress review count and comments are checked.

    Members comparing benefits administrators may want to consider claim processing, receipt documentation rules, card verification, login reliability, reimbursement timing, commuter benefit rules, COBRA deadlines, employer plan setup, direct deposit, customer support access, and how clearly the provider explains plan-specific deadlines.

    How to Escalate a WageWorks Complaint

    If your WageWorks or HealthEquity issue is not resolved after your first support contact, take these steps:

    1. Write down the date, time, phone number, portal route, and summary of each contact.
    2. Ask for a case number, claim number, card verification reference, or COBRA support reference.
    3. Save claim submissions, itemized receipts, EOBs, denial notices, card verification notices, and reimbursement confirmations.
    4. For login problems, document the account type, portal used, error message, and whether the issue involves HealthEquity or EZ Receipts.
    5. For commuter benefit issues, save election confirmations, transit orders, card balance records, and employer payroll deduction details.
    6. For COBRA or direct bill issues, save election notices, payment coupons, invoices, postmark proof, and payment confirmations.
    7. If the issue depends on employer plan rules, contact your HR or benefits administrator and ask them to review the plan setup.
    8. If a reimbursement or payment issue remains unresolved, contact WageWorks or HealthEquity first, then use your employer benefits escalation route if needed.

    WageWorks Competitors and Related Customer Service Pages

    If you are comparing employee benefits administrators, payroll providers, HSA providers, or FSA/commuter benefit support options, you may also want to review these related CSN pages:

    Related Resources

    WageWorks Customer Service FAQs

    What is the WageWorks customer service phone number?

    The WageWorks customer service phone number for FSA, LSA, HRA, and commuter benefit support is 1-877-924-3967, also known as 1-877-WageWorks.

    Is WageWorks now HealthEquity?

    Yes. WageWorks is now part of HealthEquity. The WageWorks online experience has also been renamed EZ Receipts in some places, depending on the account and benefit type.

    What is the HealthEquity HSA customer service phone number?

    HealthEquity HSA member services can be reached at 1-866-346-5800. Use this number for HealthEquity HSA account questions, HSA cards, HSA contributions, and HSA account access.

    What is the WageWorks COBRA phone number?

    HealthEquity lists 1-877-722-2667 for COBRA and direct bill support. A HealthEquity help article also lists 1-844-341-6993 for direct billing payment and account questions.

    How do I submit a WageWorks claim?

    You can submit a claim through the EZ Receipts mobile app or by logging in to your WageWorks account and choosing the claim or receipt upload option. Keep itemized receipts, EOBs, provider information, dates of service, and amounts paid.

    How long does WageWorks take to process claims?

    WageWorks says claim documentation is generally processed in 2 to 3 business days after it is received, with reimbursement issued an additional 2 to 3 business days after the claim has been processed.

    Why was my WageWorks card suspended?

    A WageWorks Healthcare Card may be suspended if a transaction requiring verification is not verified within the required timeframe. Submit the requested itemized receipt or card-use verification documents through the account portal, EZ Receipts app, fax, or mail.

    Where do I mail WageWorks claims?

    A WageWorks contact page lists the claims mailing address as Claims Administrator, PO Box 14053, Lexington, KY 40512. Do not mail original receipts unless instructed; keep copies for your records.

    Can I use the same login for HealthEquity and WageWorks?

    Not always. HealthEquity says HealthEquity and EZ Receipts may require separate registrations and logins depending on the benefits you have through your employer.

    What is HealthEquity’s corporate address?

    HealthEquity’s principal executive office is listed as 15 West Scenic Pointe Dr., Suite 100, Draper, UT 84020. The older WageWorks San Mateo address should be treated as legacy information unless confirmed in current account documents.

    Page Update Note

    Updated June 2026: This page was refreshed with current WageWorks and HealthEquity customer service routing for FSA, HRA, commuter benefits, HSA support, COBRA, direct billing, claims, reimbursements, healthcare cards, EZ Receipts login help, scam warnings, and escalation.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service phone numbers, company contact details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by WageWorks, HealthEquity, EZ Receipts, any employer, or any benefits administrator. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.

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