If you need help with a WageWorks FSA, HRA, commuter benefit, COBRA account, direct bill account, healthcare card, reimbursement claim, receipt request, login problem, or account balance, start with the correct HealthEquity or WageWorks support route. WageWorks is now part of HealthEquity, and many WageWorks online tools are now connected to HealthEquity and EZ Receipts account access.
WageWorks Customer Service Phone Number and Support
Use the following WageWorks and HealthEquity support options for FSA, HRA, commuter benefits, HSA, COBRA, direct billing, claims, receipts, cards, reimbursements, login help, and complaints:
- WageWorks Customer Service Phone Number: 1-877-924-3967 / 1-877-WageWorks
- FSA, LSA, HRA, and Commuter Benefits Support: 1-877-924-3967
- HealthEquity HSA Member Services: 1-866-346-5800
- COBRA and Direct Bill Support: 1-877-722-2667
- Direct Billing Payment and Account Help: 1-844-341-6993
- International WageWorks Phone Number: 1-262-238-4000
- TTY Within the U.S.: 1-866-353-8058
- TTY Outside the U.S.: 1-602-267-3826
- HealthEquity Contact Page: HealthEquity Contact
- WageWorks Contact Page: WageWorks Contact Us
- Login Help: HealthEquity and EZ Receipts Login Help
- WageWorks / EZ Receipts Login: Log in to WageWorks
- Claims Mailing Address: Claims Administrator, PO Box 14053, Lexington, KY 40512
- HealthEquity Corporate Headquarters: HealthEquity, Inc., 15 West Scenic Pointe Dr., Suite 100, Draper, UT 84020
- HealthEquity Corporate Phone: 1-877-694-3942
- Website: WageWorks.com
Choose the Correct WageWorks Support Route
WageWorks support depends on the type of benefit account, your employer’s plan setup, and whether your account is managed through WageWorks, EZ Receipts, HealthEquity, COBRA, direct bill, or another employer benefit portal. Choosing the correct route can help avoid delays.
FSA, HRA, LSA, and Commuter Benefits
For WageWorks-style reimbursement accounts, including FSA, HRA, LSA, and commuter benefits, use 1-877-924-3967. You can also log in to your WageWorks or EZ Receipts account to submit receipts, check balances, view claims, manage cards, and review plan deadlines.
Health Savings Accounts
If your issue involves a HealthEquity HSA, HSA card, HSA investments, HSA contributions, HSA distributions, or HSA account access, use HealthEquity member services at 1-866-346-5800.
COBRA and Direct Billing
If your issue involves COBRA continuation coverage, direct billing, premium payments, COBRA election deadlines, direct bill account access, or coverage continuation after employment ends, use the COBRA or direct bill support routes. HealthEquity lists 1-877-722-2667 for COBRA and direct bill support, and a HealthEquity help article lists 1-844-341-6993 for direct billing payment and account questions.
Login Problems and EZ Receipts
WageWorks online access may now appear as EZ Receipts. HealthEquity says WageWorks was renamed EZ Receipts to align with the mobile experience. Some members may need separate HealthEquity and EZ Receipts registrations, depending on the benefits they have through their employer.
Employer or Benefits Administrator Questions
If you are an employer, HR administrator, broker, or benefits consultant, use HealthEquity business support or the employer contact listed in your plan documents. Employees should usually contact member services or use the participant portal rather than employer-only support routes.
What to Have Ready Before Contacting WageWorks or HealthEquity
Before calling customer service, submitting a claim, or using online support, gather the details that match your issue. Do not post private medical, tax, benefit, or payment information publicly in CSN reviews or comments.
- Your WageWorks, EZ Receipts, or HealthEquity account login email
- Employer name and benefit plan year
- Benefit type, such as FSA, HRA, LSA, commuter, HSA, COBRA, or direct bill
- Claim number, reimbursement request, or transaction ID if available
- Date of service, provider name, patient name, and type of service for healthcare claims
- Itemized receipt, Explanation of Benefits, prescription receipt, or supporting documentation
- Healthcare card transaction date and amount if verifying a card purchase
- Commuter card number’s last four digits and ZIP code if checking a commuter balance by phone
- COBRA or direct bill registration code, payment coupon, invoice, or payment confirmation
- Bank routing and account information only when entering direct deposit inside the official account portal
- Any prior case numbers, emails, messages, or representative notes
Common WageWorks Customer Service Issues
Members commonly contact WageWorks or HealthEquity customer service for help with:
- FSA, HRA, LSA, and commuter benefit account access
- HealthEquity HSA account questions
- Submitting receipts and reimbursement claims
- Claim denials, missing documentation, or card-use verification
- Healthcare card declines, suspended cards, or replacement cards
- Commuter card balances, transit elections, parking benefits, and unused commuter funds
- Direct deposit setup and reimbursement timing
- Login problems, password resets, and EZ Receipts access
- COBRA election, COBRA payments, direct billing, and coverage continuation
- Employer plan deadlines, run-out periods, grace periods, and carryover rules
- Incorrect balances, missing payroll deductions, or contribution questions
- Suspicious activity, unauthorized access, phishing messages, and account security
WageWorks Claims, Receipts, and Reimbursements
WageWorks allows members to submit reimbursement claims through the EZ Receipts mobile app or through the WageWorks account portal. For many reimbursement claims, you will need documentation showing the patient name, provider name, date of service, type of service, and amount paid.
WageWorks says claim documentation is placed in a processing queue after receipt. Once processed, the claim appears in the WageWorks account. Reimbursement timing can depend on claim approval, documentation, employer plan rules, and whether direct deposit or check reimbursement is available under the plan.
Claim Tips
- Submit claims during the plan year whenever possible.
- Check the “Use It By” and “Claim It By” dates in your account dashboard.
- Do not send original receipts by mail unless instructed.
- Keep itemized receipts, EOBs, and prescription documentation until the claim is fully resolved.
- Use the EZ Receipts app when possible to upload documents quickly.
- Make sure the expense is eligible under your employer’s specific plan.
- Watch for claim denial notices by email, text, or regular mail.
WageWorks Healthcare Card and Card Verification
If your WageWorks Healthcare Card transaction cannot be automatically verified, WageWorks may ask you to submit itemized receipts. WageWorks says you may upload receipts through the account portal, use the EZ Receipts app, or submit a card-use verification form by fax or mail.
WageWorks says card transactions that require verification must be verified within 90 days of the transaction date before the card may be suspended. If your card is suspended, you may be able to reinstate it by submitting the required documentation and waiting for processing approval.
WageWorks Commuter Benefits
WageWorks commuter benefits may include transit passes, commuter cards, parking benefits, vanpool benefits, Pay Me Back reimbursement, and Pay My Provider options depending on the employer plan. Commuter rules can be strict because many funds are pre-tax.
If you leave your employer, commuter benefit deadlines can matter. WageWorks materials explain that unused pre-tax commuter funds may be forfeited in some circumstances after employment ends, while post-tax funds may be handled differently. Check your employer plan and account before making a job change or stopping commuter benefits.
COBRA and Direct Bill Support
COBRA and direct bill accounts may use a separate portal from regular HealthEquity or WageWorks accounts. If you are locked out of your direct bill account, are worried about a payment deadline, or need help with COBRA elections, call the COBRA or direct bill support line and keep copies of notices, payment coupons, confirmation numbers, and postmarked documents.
For direct billing payments, HealthEquity says the direct billing portal lets users elect coverage options, review plan details, review payment deadlines, and make premium payments online after registration. Do not wait until the final deadline to resolve a login issue or missing registration code.
WageWorks Login, HealthEquity, and EZ Receipts
WageWorks account access can be confusing because WageWorks became part of HealthEquity and the WageWorks online experience has been renamed EZ Receipts in some places. HealthEquity says the correct registration path depends on your benefit type and employer setup.
If you have both HSA and commuter or reimbursement benefits, you may need to register for both HealthEquity and EZ Receipts. Check your welcome materials, employer benefits guide, email, or account portal instructions before creating duplicate accounts.
WageWorks Scam and Fraud Warnings
Be careful with calls, emails, texts, or websites claiming to be WageWorks, HealthEquity, COBRA billing, commuter card support, or FSA claim support. These accounts may involve sensitive medical, tax, employer, payment, and identity information.
- Use WageWorks.com, HealthEquity.com, the official EZ Receipts app, or the phone number on your official plan materials.
- Do not share passwords, one-time codes, full card numbers, Social Security numbers, or account screenshots with an unverified caller.
- Do not click links in suspicious claim, reimbursement, COBRA, or card-suspension emails.
- Be cautious of fake COBRA payment notices or urgent coverage-loss messages.
- Do not post medical receipts, EOBs, account balances, card numbers, dependent names, or employer details publicly.
- If you suspect fraud or identity theft related to your account, contact WageWorks or HealthEquity through official support immediately.
WageWorks Reviews and Complaints
CSN could not confirm enough current live review data during this update to publish a reliable review count or detailed CSN review trend. The older page copy included broad claims about WageWorks customer praise and complaints that should not be treated as verified current CSN review sentiment until the live WordPress review count and comments are checked.
Members comparing benefits administrators may want to consider claim processing, receipt documentation rules, card verification, login reliability, reimbursement timing, commuter benefit rules, COBRA deadlines, employer plan setup, direct deposit, customer support access, and how clearly the provider explains plan-specific deadlines.
How to Escalate a WageWorks Complaint
If your WageWorks or HealthEquity issue is not resolved after your first support contact, take these steps:
- Write down the date, time, phone number, portal route, and summary of each contact.
- Ask for a case number, claim number, card verification reference, or COBRA support reference.
- Save claim submissions, itemized receipts, EOBs, denial notices, card verification notices, and reimbursement confirmations.
- For login problems, document the account type, portal used, error message, and whether the issue involves HealthEquity or EZ Receipts.
- For commuter benefit issues, save election confirmations, transit orders, card balance records, and employer payroll deduction details.
- For COBRA or direct bill issues, save election notices, payment coupons, invoices, postmark proof, and payment confirmations.
- If the issue depends on employer plan rules, contact your HR or benefits administrator and ask them to review the plan setup.
- If a reimbursement or payment issue remains unresolved, contact WageWorks or HealthEquity first, then use your employer benefits escalation route if needed.
WageWorks Competitors and Related Customer Service Pages
If you are comparing employee benefits administrators, payroll providers, HSA providers, or FSA/commuter benefit support options, you may also want to review these related CSN pages:
Related Resources
- HealthEquity Contact for current member, employer, broker, COBRA, and direct bill support routing
- HealthEquity and EZ Receipts Login Help
- WageWorks Claims and Reimbursement Help
- IRS Publication 969 for general tax information about HSAs and other tax-favored health plans
- CorporateOfficeHeadquarters.com for headquarters, address, and complaint escalation information
- ChargeOnMyCard.com for help identifying unknown WageWorks, HealthEquity, COBRA, commuter, benefits, or reimbursement charges
- ThinkItsAScam.com for fake benefits, COBRA payment, reimbursement, payroll, tax, and account-access scam warnings
- ZeroStars.org for customer reviews and complaint experiences
WageWorks Customer Service FAQs
What is the WageWorks customer service phone number?
The WageWorks customer service phone number for FSA, LSA, HRA, and commuter benefit support is 1-877-924-3967, also known as 1-877-WageWorks.
Is WageWorks now HealthEquity?
Yes. WageWorks is now part of HealthEquity. The WageWorks online experience has also been renamed EZ Receipts in some places, depending on the account and benefit type.
What is the HealthEquity HSA customer service phone number?
HealthEquity HSA member services can be reached at 1-866-346-5800. Use this number for HealthEquity HSA account questions, HSA cards, HSA contributions, and HSA account access.
What is the WageWorks COBRA phone number?
HealthEquity lists 1-877-722-2667 for COBRA and direct bill support. A HealthEquity help article also lists 1-844-341-6993 for direct billing payment and account questions.
How do I submit a WageWorks claim?
You can submit a claim through the EZ Receipts mobile app or by logging in to your WageWorks account and choosing the claim or receipt upload option. Keep itemized receipts, EOBs, provider information, dates of service, and amounts paid.
How long does WageWorks take to process claims?
WageWorks says claim documentation is generally processed in 2 to 3 business days after it is received, with reimbursement issued an additional 2 to 3 business days after the claim has been processed.
Why was my WageWorks card suspended?
A WageWorks Healthcare Card may be suspended if a transaction requiring verification is not verified within the required timeframe. Submit the requested itemized receipt or card-use verification documents through the account portal, EZ Receipts app, fax, or mail.
Where do I mail WageWorks claims?
A WageWorks contact page lists the claims mailing address as Claims Administrator, PO Box 14053, Lexington, KY 40512. Do not mail original receipts unless instructed; keep copies for your records.
Can I use the same login for HealthEquity and WageWorks?
Not always. HealthEquity says HealthEquity and EZ Receipts may require separate registrations and logins depending on the benefits you have through your employer.
What is HealthEquity’s corporate address?
HealthEquity’s principal executive office is listed as 15 West Scenic Pointe Dr., Suite 100, Draper, UT 84020. The older WageWorks San Mateo address should be treated as legacy information unless confirmed in current account documents.
Page Update Note
Updated June 2026: This page was refreshed with current WageWorks and HealthEquity customer service routing for FSA, HRA, commuter benefits, HSA support, COBRA, direct billing, claims, reimbursements, healthcare cards, EZ Receipts login help, scam warnings, and escalation.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has provided customer service phone numbers, company contact details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by WageWorks, HealthEquity, EZ Receipts, any employer, or any benefits administrator. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.
Share Your Experience
Have you contacted WageWorks or HealthEquity customer service about an FSA, HRA, HSA, commuter benefit, COBRA account, direct bill payment, claim denial, reimbursement delay, healthcare card, receipt verification, login problem, or complaint escalation? Share your experience below to help other members understand what to expect. Do not post Social Security numbers, claim numbers, card numbers, medical receipts, EOBs, dependent names, employer details, payment details, account screenshots, or other private benefit information.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with WageWorks, HealthEquity, EZ Receipts, any employer, or any benefits administrator. Phone numbers, links, addresses, support options, account portals, claim rules, reimbursement timing, card verification requirements, COBRA deadlines, commuter benefit rules, tax rules, and plan terms may change. This page is for general contact information only and is not financial, legal, tax, health, insurance, employment, or benefits advice. Always verify important account, claim, reimbursement, COBRA, commuter, HSA, FSA, HRA, tax, and payment information directly with WageWorks, HealthEquity, your employer, or the appropriate official support provider.
