Category: Car Rental Customer Service Information – Reviews

Car Rental customer service, company phone numbers, addresses, chat links, email, websites and more contact information. Also, reviews, ratings, feedback and complaints regarding the companies customer service performance.

  • Advantage Rent-A-Car Customer Service Phone Number & Complaints

    Before contacting Advantage Rent-A-Car customer service, decide whether your issue involves a new reservation, an existing booking, a cancellation, a rental location, a deposit, a debit-card hold, an overcharge, tolls, fuel, insurance coverage, vehicle condition, roadside assistance, a damage claim, or a complaint after your rental. Car rental issues often depend on the rental agreement, pickup location, return location, payment method, and the coverage options selected at the counter.

    Advantage Rent-A-Car Customer Service Phone Number and Support

    Use the contact options below for Advantage Rent-A-Car customer service, reservations, cancellations, rental location questions, billing disputes, vehicle issues, and complaints.

    Important Address and Location Note

    Older Advantage Rent-A-Car listings may show outdated office addresses. The prior CSN code listed **8801 South Las Vegas Blvd., Las Vegas, NV 89123** as a corporate address. That address should not be treated as the current corporate address on this customer service page.

    For current customer help, use Advantage’s official phone number, contact form, reservation tools, and location pages. Advantage lists individual rental locations with local addresses, phone numbers, emails, and hours. If your issue involves a specific pickup or return office, include that location when contacting support.

    Choose the Correct Advantage Rent-A-Car Support Route

    Advantage Rent-A-Car support can involve the national customer service number, the contact form, a specific rental location, a payment card issuer, an insurance company, a toll agency, or a third-party booking site. Choosing the correct route can help reduce delays.

    • New reservation: Use Advantage.com or call 1-800-777-5500.
    • Modify or cancel a reservation: Use the view/modify or cancel booking tools on Advantage.com.
    • Pickup or return issue: Contact the rental location and Advantage customer service with your reservation number and rental agreement.
    • Billing or overcharge dispute: Gather your rental agreement, receipt, credit/debit card statement, and any emails before contacting support.
    • Deposit or card hold issue: Contact Advantage first, then your bank or card issuer if the hold remains longer than expected.
    • Toll, fuel, mileage, or late-return charge: Review the rental agreement and final invoice, then dispute specific line items with documentation.
    • Vehicle condition problem: Document the car at pickup and return with photos, videos, mileage, fuel level, and the rental agreement.
    • Accident, breakdown, or roadside assistance issue: Contact the rental location or Advantage immediately and follow the instructions in the rental agreement.
    • Third-party booking issue: If you booked through Expedia, Priceline, Kayak, Booking.com, a travel agency, or another platform, you may also need to contact that company.

    What to Have Ready Before Contacting Advantage Rent-A-Car

    Before calling the Advantage phone number or submitting the contact form, gather the details that apply to your issue.

    • Reservation number or confirmation email
    • Rental agreement number
    • Pickup location and return location
    • Pickup date and return date
    • Name used on the reservation
    • Vehicle class reserved and vehicle actually received
    • Vehicle license plate, make, model, and mileage, if needed
    • Photos or videos taken at pickup and return
    • Fuel level at pickup and return
    • Final receipt, invoice, or folio
    • Credit/debit card statement showing the disputed charge or deposit hold
    • Insurance, damage waiver, toll, fuel, GPS, child seat, or other optional-charge details
    • A short explanation of what happened and the resolution you want

    Do not post private information in the public review section below. Remove reservation numbers, rental agreement numbers, driver’s license images, passport images, credit card details, bank/debit card details, insurance cards, claim numbers, home addresses, phone numbers, emails, toll transponder details, license plate numbers, VINs, accident reports, medical details, and travel itineraries.

    Common Reasons Customers Contact Advantage Rent-A-Car Customer Service

    Customers may contact Advantage Rent-A-Car support for many rental, billing, vehicle, and travel issues, including:

    • Making, changing, or canceling a reservation
    • Questions about pickup location, shuttle service, or counter hours
    • Refund requests after a cancellation or no-show dispute
    • Deposit holds, debit-card holds, or delayed release of funds
    • Unexpected charges after return
    • Fuel charges, toll charges, GPS charges, child seat charges, or upgrade charges
    • Wrong vehicle class or unavailable reserved car type
    • Dirty vehicle, damaged vehicle, high mileage, odor, or maintenance problems
    • Late-return fees, extra-day charges, or return-time disputes
    • Insurance, supplemental liability, collision damage waiver, or coverage questions
    • Damage claims, accident reports, roadside assistance, or breakdown issues
    • Problems getting a receipt, revised invoice, or written refund confirmation
    • Complaints about counter service, long lines, shuttle delays, or location staff

    Reservations, Changes, Cancellations, and No-Show Issues

    Advantage’s website allows customers to search for rentals, view or modify reservations, and cancel bookings. Advantage also states that customers can make free changes to reservations and contact the support center to cancel without additional cancellation fees. Still, you should cancel or modify your reservation before the pickup time when possible.

    If you cannot find your reservation, check the confirmation email, spam folder, booking platform, and payment method. If the booking was made through a third-party travel site, Advantage may not have full control over the refund or cancellation rules.

    For no-show disputes, gather your flight delay information, reservation confirmation, cancellation attempt, phone records, emails, and any messages from Advantage or the booking platform.

    Deposits, Debit Cards, Holds, and Refund Timing

    Car rental companies often place a deposit or authorization hold on a credit or debit card. Advantage’s own rental guidance notes that debit-card rentals may involve a larger security deposit and that it may take two or three weeks for a security deposit refund to appear in a checking account.

    If your deposit hold has not released, first confirm whether the charge is a temporary authorization or a posted charge. Your bank may show a hold even after the rental company releases it. Contact Advantage for documentation, then contact your bank or card issuer if needed.

    If you used a debit card, keep extra documentation because debit-card rentals may require additional ID, credit screening, or deposit requirements. Ask the rental location before pickup if you are unsure about debit-card rules.

    Billing, Tolls, Fuel, Insurance, and Optional Charges

    Many rental car complaints involve charges that appear after return. Review your final invoice line by line. Look for extra-day charges, late-return charges, fuel service, toll processing fees, GPS, child seats, roadside plans, insurance, damage waiver, supplemental liability, airport fees, tourism fees, vehicle license recovery fees, taxes, or other mandatory and optional charges.

    Before signing the rental agreement at pickup, ask the counter agent to explain any optional products. If you decline coverage, fuel plans, toll packages, GPS, or upgrades, make sure the rental agreement reflects that before you leave the counter.

    For toll charges, keep your toll transponder records, travel dates, route details, and rental agreement. For fuel charges, take photos of the fuel gauge at pickup and return, and keep gas receipts when possible.

    Vehicle Condition, Damage Claims, and Return Documentation

    Inspect the vehicle before leaving the rental lot. Take photos or videos of all sides of the car, wheels, windshield, interior, mileage, fuel level, license plate, and any existing scratches, dents, stains, odors, or warning lights. Ask the location to note existing damage in writing.

    At return, take photos again. If an employee inspects the vehicle, ask for a receipt or return confirmation. If no one is available, document the drop-off time, parking location, mileage, fuel level, and key return.

    If Advantage later claims damage, ask for documentation. Request the incident report, photos, repair estimate, rental agreement, inspection record, and an explanation of how the amount was calculated. Contact your personal auto insurer or credit card benefits provider if you may have rental-car coverage.

    Accidents, Breakdowns, Roadside Assistance, and Safety

    If the rental car breaks down or is involved in an accident, contact Advantage as soon as possible and follow the rental agreement instructions. Do not authorize repairs unless Advantage instructs you to do so, unless emergency safety requires immediate action.

    If there is an accident, injury, stolen vehicle, hit-and-run, or unsafe driving situation, contact local emergency services or law enforcement as appropriate. Keep copies of police reports, incident numbers, tow records, photos, and communications with Advantage.

    If the car is not drivable, ask Advantage about a replacement vehicle and next steps. Document who you spoke with, the time of the call, and any instructions you were given.

    Privacy, Travel, and Scam Warning

    Be careful with unofficial Advantage phone numbers, fake rental confirmation emails, lookalike booking sites, and third-party companies that ask for payment outside the official booking process. Scammers may ask for gift cards, payment apps, wire transfers, cryptocurrency, verification codes, or unnecessary personal information.

    Use official Advantage support routes when sharing reservation, payment, or driver information. Do not provide driver’s license images, passport images, credit card numbers, verification codes, or bank logins to someone who contacts you unexpectedly.

    When leaving a public review, remove private details. Do not post rental agreements, full receipts, reservation confirmations, driver’s license images, passports, payment cards, insurance cards, toll records, flight details, home addresses, phone numbers, emails, accident reports, or medical information.

    Advantage Rent-A-Car Complaints and Escalation Tips

    Start with Advantage customer service at 1-800-777-5500 or the official contact form. If the issue involves a specific location, include the rental office, pickup date, return date, and rental agreement number.

    If your complaint involves a charge, be specific. List the exact amount, invoice line item, date charged, and why you believe it is wrong. Attach receipts, photos, cancellation confirmations, bank records, and written communication when using official support channels.

    If the issue remains unresolved, keep a written timeline. Include dates, times, phone numbers called, emails sent, names or titles of representatives, case numbers, location names, promised refunds, and the resolution requested. Depending on the issue, you may also need to contact your card issuer, bank, insurer, booking platform, toll agency, state consumer protection office, or airport rental-car authority.

    What to Expect When Contacting Advantage Rent-A-Car

    Advantage support may ask for your reservation number, rental agreement number, pickup location, return location, dates, vehicle details, receipt, photos, and payment information. For billing complaints, they may need the final invoice and card statement. For damage claims, they may need photos and insurance information.

    Some issues can be handled by the national customer service number or contact form. Other issues may be routed to the rental location because the local office may control vehicle availability, counter service, pickup/return records, local charges, inspection reports, and refund documentation.

    Advantage Rent-A-Car Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently shows a 3.0 out of 5 star rating for Advantage Rent-A-Car based on 4 reviews. The visible CSN reviews are older feedback from 2014 and include complaints about billing and overcharges, GPS charges, lack of a revised invoice, rude or unhelpful counter service, roadside assistance disputes, dirty vehicle condition, receiving a different vehicle class than expected, shuttle delay, long wait time, and refund documentation.

    Because these CSN reviews are older, this page treats them as historical feedback rather than current broad customer sentiment. If you have contacted Advantage Rent-A-Car customer service, called the Advantage phone number, modified or canceled a reservation, disputed a deposit, requested a refund, had a billing issue, reported vehicle damage, or complained about a rental location, you can leave a review below. Please remove private rental, payment, driver, travel, and insurance information before posting.

    Frequently Asked Questions About Advantage Rent-A-Car Customer Service

    What is the Advantage Rent-A-Car customer service phone number?

    The Advantage Rent-A-Car customer service phone number is 1-800-777-5500.

    How do I contact Advantage Rent-A-Car online?

    Use the official Advantage Rent-A-Car contact form. The form asks for your name, email, rental location, subject, and message.

    How do I modify or cancel an Advantage reservation?

    Use the view/modify reservation or cancel booking tools on Advantage.com. If you booked through a third-party travel site, you may also need to contact that booking platform.

    How do I dispute an Advantage Rent-A-Car charge?

    Gather your rental agreement, final receipt, card statement, photos, fuel receipts, toll records, and any emails. Contact Advantage first and ask for a written explanation of the charge. If the issue remains unresolved, contact your card issuer or booking platform if appropriate.

    How long can a rental car deposit take to be released?

    Deposit release timing can depend on the payment method and bank. Advantage’s rental guidance says debit-card security deposit refunds may take two or three weeks to appear in a checking account.

    What should I do if Advantage says I damaged the car?

    Ask for the inspection report, photos, repair estimate, rental agreement, and charge explanation. Provide your pickup and return photos if you have them. Also check whether your personal auto insurance or credit card benefits include rental-car coverage.

    Can I post my rental agreement, receipt, or driver’s license in a review?

    No. Do not post rental agreements, reservation numbers, driver’s license images, passport images, credit card details, insurance cards, claim numbers, license plates, VINs, home addresses, phone numbers, emails, accident reports, or medical details in public comments.

    Related Customer Service Resources

    Page Update Note

    This Advantage Rent-A-Car customer service page was updated on June 29, 2026, to verify the current customer service phone number, add official contact and location guidance, remove the outdated Las Vegas corporate address, clarify reservation and cancellation support, add rental-car billing, deposit, toll, fuel, damage-claim, insurance, privacy, and escalation guidance, and ground the review section in the live CSN review count and older visible review themes.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, support routes, complaint resources, and company contact information since 2004. CSN is not affiliated with Advantage Rent-A-Car, Advantage.com, any rental location, airport authority, booking platform, insurance company, or toll agency. This page is designed to help readers find the right Advantage Rent-A-Car support route and share customer service experiences in a public review format.

    Share Your Experience

    Have you contacted Advantage Rent-A-Car customer service, called the Advantage phone number, modified or canceled a reservation, disputed a deposit, requested a refund, had a toll or fuel charge issue, dealt with a damage claim, had a roadside assistance problem, or complained about a rental location? Share your experience below to help other travelers understand what happened and which support route worked best.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with Advantage Rent-A-Car or Advantage.com. This page is for informational, review, and complaint-sharing purposes only. Phone numbers, support routes, rental locations, rental rules, deposit policies, insurance options, coverage terms, toll policies, fuel charges, refund timing, vehicle availability, and corporate contacts can change. Contact Advantage Rent-A-Car directly for the most current information.

  • ACE Rent A Car Customer Service, Phone Number, Complaints, and Reviews

    ACE Rent A Car customer service can assist with reservations, booking questions, contact-form inquiries, and complaints involving the ACE reservation system. Because many ACE-branded rental locations are independently owned and operated, customers may also need to contact the specific rental location identified on their confirmation or rental agreement.

    How to Contact ACE Rent A Car Customer Service

    ACE offers telephone support, live chat, email, and an online contact form. ACE states that a Customer Experience Specialist generally responds to contact-form submissions within one to two business days.

    Customer-service hours: ACE does not publish one universal schedule for every customer-service channel and rental location on its main contact page. Check the official contact page and the page for your specific pickup or return location for current availability.

    Is the Rental Location Operated Directly by ACE?

    ACE Rent A Car Reservations, Inc. operates the ACE reservation system and licenses the ACE brand to independent rental-car operators. Many ACE-branded locations are independently owned and operated rather than branches managed directly by the reservation company.

    This distinction matters because the local operator may control:

    • Vehicle pickup and return
    • Counter and shuttle hours
    • Security-deposit requirements
    • Accepted payment methods
    • Age and driver requirements
    • Optional protection products
    • Fuel and mileage policies
    • Roadside and accident procedures
    • Lost property
    • Local taxes, airport fees, and administrative charges
    • Vehicle-condition inspections

    Check the company name printed on the rental agreement, receipt, payment-card charge, or complaint response. That company may be the independent operator responsible for the rental rather than ACE Rent A Car Reservations, Inc.

    Which ACE Contact Route Should You Use?

    • New reservation: Call 1-877-822-3872 or book through the official ACE website.
    • Existing reservation: Have the confirmation number ready and contact ACE before the scheduled pickup time.
    • Pickup, shuttle, or counter issue: Contact the telephone number shown for the specific rental location.
    • Vehicle condition or missing vehicle category: Notify the local operator immediately and document the vehicle before leaving the property.
    • Active rental or return question: Contact the local operator listed on the rental agreement.
    • Billing or deposit question: Compare the final agreement and receipt with the pending and completed card transactions before contacting the operator.
    • Written complaint: Email Customer Care or submit the official online contact form.
    • Lost property: Contact the return location directly because items may remain with the independent operator.
    • Accident or breakdown: Follow the instructions and emergency numbers printed on the rental agreement.

    How to File an ACE Rent A Car Complaint

    Begin with the rental location when the complaint concerns the counter, shuttle, vehicle condition, pickup, return, fuel, mileage, optional products, deposit, or a locally assessed fee. The location’s contact number should appear on the booking confirmation, location page, or rental agreement.

    If the problem remains unresolved, contact ACE Customer Care:

    Information to Include in an ACE Complaint

    • Your reservation or rental-agreement number, provided privately
    • The pickup and return location
    • The dates and approximate times involved
    • The name of the independent operator shown on the agreement
    • A chronological description of what happened
    • The specific fee, charge, vehicle problem, or service issue being disputed
    • The resolution you are requesting
    • Photographs, receipts, invoices, inspection records, and relevant correspondence
    • Any existing Customer Care case or reference number

    Keep the complaint concise and factual. Do not send original documents that cannot be replaced, and do not publish the reservation number or financial information in a public review.

    How to Escalate an Unresolved ACE Complaint

    1. Contact the local operator and request a written explanation or corrected receipt.
    2. Ask for the location manager when the issue involves the counter, vehicle, return inspection, or local charge.
    3. Open a written ACE Customer Care case by email or contact form.
    4. Attach supporting records and identify the exact resolution requested.
    5. Ask whether the case can be reviewed by a supervisor if the response does not address the evidence provided.
    6. Keep copies of all messages, invoices, photographs, case numbers, and refund confirmations.
    7. For an unresolved card charge, review the card issuer’s dispute process and filing deadline. Disclose any refund or credit already received.

    ACE Reservation Changes and Cancellations

    Contact ACE before the scheduled pickup time when you need to cancel or discuss an existing booking. Do not assume that a reservation can be changed without affecting the rate, vehicle category, pickup location, or payment terms.

    ACE Prepaid Booking Terms

    ACE’s general website terms state that prepaid bookings are refundable until the scheduled pickup time. The same terms describe prepaid bookings as non-changeable and non-transferable.

    ACE also states that after the rental begins, no credit or refund is issued for unused rental days or an early return. These are general website terms for ACE bookings. The location-specific policy and signed rental agreement may contain additional conditions.

    What Happens If You Miss the Pickup Time?

    ACE’s general terms state that a vehicle may be held for up to 24 hours after the scheduled pickup time. However, customers should not rely on that provision without contacting the location. Counter hours, vehicle availability, flight delays, local policies, and no-show rules may affect the reservation.

    Contact ACE and the pickup location as soon as possible when a flight is delayed or the renter will arrive after the scheduled time.

    ACE Deposits, Payment Methods, and Optional Charges

    Security Deposits

    ACE’s general prepaid-booking terms state that a debit card may be used for the initial prepayment, while the primary driver must present valid government-issued identification and a major credit card in the driver’s name for the security deposit at pickup.

    Individual operators may impose different or additional requirements. Before traveling to the counter, review the location policy for:

    • Accepted credit and debit cards
    • Deposit amount
    • Credit-check requirements
    • Proof of return travel
    • Local identification requirements
    • Address or residency restrictions
    • Minimum and maximum renter ages

    Optional Products and Counter Charges

    ACE’s general terms state that optional products, additional-driver fees, and supplemental protection are generally not included in the prepaid amount and must be paid to the operator at the rental counter.

    Before signing or initialing the agreement, ask for an itemized explanation of:

    • Collision or loss-damage products
    • Supplemental liability products
    • Roadside-assistance packages
    • Additional-driver charges
    • Young-renter fees
    • Fuel options
    • Toll programs
    • Airport and facility fees
    • Taxes and concession charges

    Decline optional items before signing when you do not want them. Keep the signed agreement and final receipt.

    How to Dispute an Unexpected ACE Charge

    First determine whether the charge is from ACE Rent A Car Reservations, Inc., the independent rental operator, a toll administrator, an insurer, a claims company, or another service provider.

    Compare the charge with:

    • The booking confirmation
    • The signed rental agreement
    • The final receipt
    • The deposit or pending authorization
    • Fuel and mileage records
    • Toll notices
    • Damage correspondence
    • Late-return or cleaning charges
    • Optional products accepted at the counter

    Ask for an itemized explanation and supporting documentation. A pending deposit authorization is not necessarily a completed charge. The renter’s bank controls how quickly a released authorization disappears from the account.

    ACE Vehicle Condition and Damage Disputes

    Inspect the vehicle before leaving the rental property. Photograph or record:

    • Every side of the vehicle
    • Wheels, tires, glass, and lights
    • The interior
    • Existing scratches, dents, stains, or warning lights
    • Fuel level and mileage
    • The return condition and return area

    Ask the operator to record existing damage on the inspection document. If a damage claim is sent after the return, request the pickup and return inspections, photographs, date of discovery, repair estimate or invoice, and explanation of the amount claimed.

    ACE Accident, Breakdown, and Roadside Help

    ACE does not publish one universal roadside-assistance number for every independently operated location on its main contact page. Use the emergency and roadside instructions printed on the rental agreement or supplied by the pickup location.

    For an accident, theft, breakdown, or unsafe vehicle:

    1. Move to a safe location when possible.
    2. Call emergency services if anyone is injured or the scene is dangerous.
    3. Contact the police when required.
    4. Notify the rental operator using the number on the agreement.
    5. Follow the operator’s towing and replacement-vehicle instructions.
    6. Photograph the vehicle and surrounding area when it is safe.
    7. Keep police, towing, repair, and operator records.

    Do not authorize non-emergency repairs or towing without the operator’s approval unless immediate action is required for safety.

    How to Report an Item Left in an ACE Rental

    Contact the return location directly. Provide the rental dates, return time, vehicle description, and a detailed description of the item. Because locations may be independently operated, ACE Customer Care may need to refer the inquiry back to the branch that received the vehicle.

    If a wallet, telephone, passport, payment card, or identity document is missing, also take appropriate steps to secure the related accounts or report the document lost.

    ACE Rent A Car Corporate and Ownership Information

    ACE Rent A Car Reservations, Inc. is based in Indianapolis, Indiana and manages the ACE reservation and licensee system.

    ACE’s official company history states that certain operating rental locations were sold to Avis Budget Group in 2014 while the ACE brand, licensee system, and proprietary software remained with ACE’s owners. ACE should therefore not be described as an Avis Budget Group brand.

    For a separate corporate-office reference, see the exact ACE Rent A Car corporate office page. Verify a mailing address before sending documents, payments, identification records, or legal correspondence.

    ACE Rent A Car Frequently Asked Questions

    What is the ACE Rent A Car customer service phone number?

    ACE customer service and reservations can be reached at 1-877-822-3872.

    What is the ACE Rent A Car customer-service email?

    The published Customer Care email is customercare@acerentacar.com.

    Does ACE Rent A Car offer live chat?

    Yes. Live chat is available through the official ACE contact page when the chat channel is open.

    How long does the ACE contact form take?

    ACE says a Customer Experience Specialist generally responds within one to two business days.

    Are all ACE Rent A Car locations owned by ACE?

    No. ACE states that its reservation system works with independently owned and operated rental businesses licensed to use the ACE brand.

    How do I complain about an ACE rental location?

    Contact the local operator first for a branch-controlled issue. If the matter remains unresolved, call ACE, email Customer Care, or submit the official contact form with the operator name, rental details, supporting documents, and requested resolution.

    Can I cancel a prepaid ACE reservation?

    ACE’s general website terms state that prepaid bookings are refundable until the scheduled pickup time. They are described as non-changeable and non-transferable. Check the specific booking terms before cancelling.

    Does ACE refund an early vehicle return?

    ACE’s general terms state that no credits or refunds are issued for unused rental days or early returns after the rental begins.

    Can I use a debit card at ACE?

    Policies vary by operator. ACE’s general prepaid terms permit a debit card for initial prepayment but state that the primary driver must present a major credit card in the driver’s name for the security deposit. Review the exact location policy before pickup.

    How do I dispute an ACE deposit or charge?

    Compare the signed agreement and final receipt with the card transaction. Determine whether the amount is a pending deposit, completed rental charge, optional product, fuel fee, toll, damage charge, or other adjustment. Request an itemized explanation from the responsible operator.

    Is ACE Rent A Car owned by Avis Budget Group?

    ACE’s official history says certain ACE rental operations were sold to Avis Budget Group in 2014, while ownership of the ACE brand, licensee system, and proprietary software was retained separately.

    What should I do if my ACE rental breaks down?

    Use the roadside and emergency instructions on the rental agreement and contact the responsible operator. Call emergency services when the vehicle is in an unsafe location or anyone is injured.

    ACE Rent A Car Customer Reviews and Complaints

    CustomerServiceNumbers.com currently displays no published ACE Rent A Car reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

    Future reviews may discuss a firsthand experience involving:

    • Reservation assistance
    • Pickup or shuttle service
    • Counter explanations
    • Vehicle category or condition
    • Deposits and payment requirements
    • Optional products and fees
    • Fuel, tolls, or mileage charges
    • Damage claims
    • Breakdowns or accident response
    • Returns, refunds, or complaint handling

    A single review represents that customer’s experience and should not automatically be treated as a company-wide pattern.

    Other Car Rental Customer Service Pages

    Customers comparing rental companies may also review the contact pages for Enterprise, Hertz, Avis, and Budget Rent A Car.

    Privacy Warning Before Posting an ACE Review

    Do not publish your reservation or rental-agreement number, driver’s-license or passport details, payment-card information, deposit authorization, home address, personal telephone number, email address, vehicle license plate, insurance documents, police-report number, claim records, account credentials, or private employee information.

    Reviews should describe genuine firsthand experiences. CustomerServiceNumbers.com may moderate content containing personal information, profanity, threats, spam, impersonation, unsupported accusations, duplicate submissions, or unrelated material.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com is an independent consumer-information and review website. We review official company contact pages, policies, public business information, and the reviews visibly published on this website.

    Rental policies, telephone numbers, operator relationships, fees, deposits, payment requirements, and support channels can change. Confirm important instructions with ACE and the operator identified on the rental agreement before taking action.

    Share Your ACE Rent A Car Experience

    Have you contacted ACE about a reservation, pickup, rental location, deposit, vehicle condition, billing charge, refund, breakdown, damage claim, lost item, or complaint? Share what happened, which company or operator handled the rental, how support responded, and whether the issue was resolved.

    Please do not include private reservation, payment, identification, claim, or contact information in a public review.

    Page Update Note

    This ACE Rent A Car customer-service page was researched and updated on July 30, 2026. The update verified the primary customer-service number, email, contact form, and live-chat options; clarified the independent-operator model; added complaint and issue-specific guidance; corrected ownership language; and removed unsupported review themes and unverified universal support hours.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with ACE Rent A Car Reservations, Inc., any ACE-branded rental location, independent operator, insurer, payment processor, toll administrator, claims company, roadside provider, or booking partner. This page is provided for independent consumer-information and review purposes.

    Contact details, hours, fees, deposit requirements, accepted payment methods, cancellation terms, vehicle policies, and complaint procedures may change and may vary by location. Verify current requirements with ACE and the company identified on the rental agreement.

  • Enterprise Customer Service: Reservations, Roadside, Billing and Complaints

    Enterprise Customer Service: Reservations, Roadside, Billing and Complaints

    Enterprise customer service can help with rental reservations, roadside assistance, billing questions, receipts, deposits, damage claims, tolls, citations, Enterprise Plus, accessibility requests, business rentals, truck rentals and car hire complaints. Enterprise Rent-A-Car is part of Enterprise Mobility, the broader company connected with Enterprise Holdings and several related transportation brands.

    How to Contact Enterprise Customer Service

    Best Enterprise Support Route by Issue

    • New reservation: Call 1-855-266-9289 or book through Enterprise.com.
    • Existing reservation: Use the view, modify or cancel reservation tool before calling.
    • Roadside emergency or breakdown: Call 1-800-307-6666. For Enterprise Truck Rental roadside assistance, call 1-888-736-8287 and select the roadside option.
    • Billing or receipt issue: Use the receipt lookup tool, call customer service, or contact the renting branch.
    • Toll, citation or violation charge: Review Enterprise’s toll and citation FAQ or call 1-800-774-7578, option 1.
    • Damage claim: Contact the renting location and keep the rental agreement, inspection photos, final invoice and claim documents.
    • Enterprise Plus issue: Call 1-866-507-6222 for member account, points, login or profile questions.
    • Accessibility request: Call 1-866-225-4284 before your rental when possible.
    • Branch complaint: Start with the renting branch, then escalate through Enterprise customer service if the issue is not resolved.

    Information to Have Before Contacting Enterprise

    • Reservation number or rental agreement number
    • Pickup and return location
    • Pickup and return dates and times
    • Driver name as shown on the rental agreement
    • Vehicle make, model, license plate or unit number, if available
    • Receipt, final invoice or credit card charge details
    • Photos of vehicle condition, fuel level, mileage, damage or documents
    • Enterprise Plus number, if relevant
    • Toll, citation or violation notice, if relevant
    • Prior case number, branch manager name or support message
    Enterprise customer service phone number for rental car reservations, roadside assistance and billing help
    Enterprise customer service can help with rental reservations, roadside assistance, billing, receipts and complaints.

    Enterprise Billing, Deposits, Receipts and Rental Charges

    For billing questions, first compare your final rental receipt with your reservation, rental agreement, fuel option, insurance/coverage selections, tolls, citations, airport fees, taxes and any added services. If your rental was within the last six months and you cannot find your receipt online, Enterprise says to call customer service at 1-855-266-9565 or contact the renting location.

    Deposit holds and pending authorizations may appear before the final posted amount. If you believe a charge is wrong, save the rental agreement, final receipt, screenshots, bank statement details and any written response from Enterprise before filing a payment dispute.

    Enterprise Toll, Citation and Violation Questions

    Enterprise says tolls, citations and violations may be charged to the card listed on the rental agreement. If you receive a toll or violation notice, review the rental dates, location, license plate, toll road, citation number and amount before contacting Enterprise.

    If you believe a toll charge is incorrect because you used your own transponder or paid separately, keep proof of payment and submit the documentation through the Enterprise toll or citation process. Enterprise’s toll FAQ lists 1-800-774-7578, option 1, for toll or violation questions.

    Enterprise Damage Claims, Roadside Help and Branch Complaints

    If your complaint involves a vehicle condition, damage claim, accident, tire issue, mechanical problem, fuel level, smoke smell, cleanliness issue or missing equipment, document the vehicle at pickup and return. Photos, videos, timestamps, branch location, employee names and rental documents can help support your complaint.

    For roadside problems, do not wait for a public review response. Call Enterprise roadside assistance. If the vehicle is unsafe, involved in an accident, or creating a roadside hazard, follow local emergency and safety procedures first.

    Enterprise Car Hire Complaints and International Rentals

    Some customers search for Enterprise car hire complaints, especially when renting outside the United States or Canada. If your rental was international, use the support route for the country where the rental occurred and keep the local rental agreement, branch details, currency, insurance selections and final invoice.

    International rental rules, deposits, insurance, mileage, fuel policies and complaint routes may differ by country. Contact the renting branch or regional Enterprise support before assuming U.S. policies apply.

    Enterprise Reviews and Complaints

    CustomerServiceNumbers.com does not currently show visible Enterprise customer reviews on this page. There is not enough CSN review data yet to identify reliable complaint trends or calculate a meaningful customer-service rating.

    Helpful review topics may include reservations, branch service, billing, deposits, receipts, damage claims, tolls, citations, roadside assistance, vehicle availability, Enterprise Plus, business rentals, truck rentals, accessibility support, car hire complaints and whether Enterprise resolved the issue.

    Privacy, Billing and Scam Warnings

    • Do not post your full rental agreement number, driver’s license number, full address, phone number, email address, payment card details, license plate, toll notice, citation number or Enterprise Plus login in a public review.
    • Use only official Enterprise, Enterprise Mobility, Enterprise Truck Rental, Enterprise Car Sales or Enterprise Fleet Management links before entering payment or account information.
    • Be cautious with fake rental support numbers, refund scams, toll text scams, citation emails, deposit refund messages, gift card requests and social media accounts claiming they can fix a rental problem for a fee.
    • If a charge appears unfamiliar, compare it with your rental agreement, final receipt, toll notices, citations and card statement before filing a dispute.
    • For accidents, unsafe vehicles, roadside danger or emergencies, contact roadside assistance, local emergency services or the rental branch as appropriate.

    Related Customer Service Numbers Pages

    Related Corporate Office Help

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer-service information and share company reviews since 2004. We are an independent consumer-help website and are not owned by Enterprise Rent-A-Car, Enterprise Mobility, Enterprise Holdings, Inc., Enterprise Plus, Enterprise Truck Rental, Enterprise Car Sales, Enterprise Fleet Management or any Enterprise branch.

    Share Your Enterprise Customer Service Experience

    Have you contacted Enterprise about a reservation, roadside problem, billing issue, receipt, deposit, damage claim, toll, citation, branch complaint, Enterprise Plus account, business rental, truck rental or car hire complaint? Leave a review below and describe what happened, which support method you used, how long the response took and whether the issue was resolved.

    Comments are moderated. Do not include private account details, full payment information, passwords, verification codes, full addresses, phone numbers, email addresses, rental agreement numbers, driver’s license numbers, license plates or sensitive personal information in your review.

    Last Updated: July 10, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Enterprise Rent-A-Car, Enterprise Mobility, Enterprise Holdings, Inc., Enterprise Plus, Enterprise Truck Rental, Enterprise Car Sales, Enterprise Fleet Management or any Enterprise branch. Enterprise does not provide customer support through this website. Contact information is provided to help consumers reach the company directly, and reviews reflect the experiences and opinions of individual contributors. This page is not legal, insurance, rental agreement, traffic citation or credit card dispute advice.

  • Thrifty Car Rental Customer Service: Reservations, Roadside, Billing and Complaints

    Thrifty Car Rental customer service can help with reservations, roadside assistance, billing questions, receipts, deposits, tolls, citations, damage claims, late returns, vehicle condition issues, accessibility requests, Blue Chip account questions and car rental complaints. Thrifty is part of The Hertz Corporation, so some support and corporate information may use Hertz branding.

    How to Contact Thrifty Car Rental Customer Service

    Best Thrifty Support Route by Issue

    • New reservation: Call 1-800-847-4389 or book through Thrifty.com.
    • Existing reservation: Use Thrifty’s support center or reservation tools before calling.
    • Roadside assistance: Call the roadside number on your rental agreement or use Thrifty’s roadside assistance numbers above.
    • Late return or unable to return vehicle: Contact Thrifty as soon as possible and document the reason for the delay.
    • Receipt request: Use the online receipt lookup tool. Receipts may not appear until several days after return.
    • Billing dispute: Compare your rental agreement, receipt, add-ons, fuel option, taxes, fees, tolls and final card charge.
    • Toll, citation or violation: Use Thrifty’s billing and toll/violation support route and keep the notice details.
    • Damage claim: Contact the renting location or Thrifty support and keep pickup/return photos, rental agreement and claim documents.
    • Accessibility request: Call 1-800-847-4389 before arrival if you need driving aids or pickup assistance.

    Information to Have Before Contacting Thrifty

    • Reservation number or rental record number
    • Pickup and return location
    • Pickup and return dates and times
    • Driver name as shown on the rental agreement
    • Vehicle make, model, license plate or unit number, if available
    • Receipt, final invoice, credit card charge details or deposit hold details
    • Photos of vehicle condition, fuel level, mileage, damage or documents
    • Toll, citation or violation notice, if relevant
    • Blue Chip account information, if relevant
    • Prior case number, branch contact or email thread

    Thrifty Billing, Deposits, Receipts and Unexpected Charges

    For billing questions, first compare your final receipt with your reservation, rental agreement, coverage selections, fuel option, taxes, airport fees, tolls, citations and any added services. Thrifty says receipts may take up to seven days after the car is returned to appear online and are generally available online for six months. Thrifty says some charges, including traffic violations, parking violations, unpaid tolls or vehicle damage payments, may be charged after the rental is returned. Save your rental agreement, receipt, toll notices, card statement, photos and support messages until the issue is resolved.

    Thrifty Roadside Assistance, Late Returns and Vehicle Problems

    If you have a roadside problem, unsafe vehicle, flat tire, lost key, lockout, dead battery, accident, mechanical issue or late-return problem, contact Thrifty immediately instead of waiting to post a review. Use the roadside number on your rental documents or the official roadside numbers above. For vehicle condition complaints, take photos at pickup and return. Include the odometer, fuel level, dashboard warnings, exterior damage, interior condition, tire condition and any issue reported to the counter or branch.

    Thrifty Tolls, Citations and Damage Claims

    Toll and citation charges may appear after the rental ends. If you believe a toll, parking ticket, traffic violation or administrative fee is wrong, keep the notice, rental agreement, proof of payment and any transponder records before contacting Thrifty. For damage claims, compare the claim with your pickup and return photos, inspection report, rental agreement and final invoice. Ask Thrifty for documentation supporting the charge and keep a record of all emails, calls and case numbers.

    Thrifty Reviews and Complaints

    CustomerServiceNumbers.com currently shows a 1.0 out of 5 rating for Thrifty Car Rental based on 2 visible reviews. The visible reviews are older and mention a Wild Card vehicle-selection complaint and poor service or follow-up at the Jacksonville airport location. There is not enough current CSN review data to identify broader complaint trends. Helpful review topics may include reservations, pickup experience, billing, deposits, receipts, tolls, citations, damage claims, fuel charges, optional coverage, roadside assistance, late returns, accessibility support, Blue Chip rewards, branch service and whether Thrifty resolved the issue.

    Privacy, Billing and Scam Warnings

    • Do not post your full rental agreement number, driver’s license number, full address, phone number, email address, payment card details, license plate, toll notice, citation number or Blue Chip login in a public review.
    • Use only official Thrifty, Hertz or rental-agreement support links before entering payment or account information.
    • Be cautious with fake rental support numbers, refund scams, toll text scams, citation emails, deposit refund messages, gift card requests and social media accounts claiming they can fix a rental problem for a fee.
    • If a charge appears unfamiliar, compare it with your rental agreement, final receipt, toll notices, citations and card statement before filing a dispute.
    • For accidents, unsafe vehicles, roadside danger or emergencies, contact roadside assistance, local emergency services or the rental branch as appropriate.

    Related Customer Service Numbers Pages

    Related Corporate Office Help

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer-service information and share company reviews since 2004. We are an independent consumer-help website and are not owned by Thrifty Car Rental, The Hertz Corporation, Hertz Global Holdings, Dollar Thrifty Automotive Group or any Thrifty rental location.

    Share Your Thrifty Car Rental Customer Service Experience

    Have you contacted Thrifty about a reservation, roadside problem, billing issue, receipt, deposit, damage claim, toll, citation, vehicle condition problem, late return, Blue Chip account or branch complaint? Leave a review below and describe what happened, which support method you used, how long the response took and whether the issue was resolved. Comments are moderated. Do not include private account details, full payment information, passwords, verification codes, full addresses, phone numbers, email addresses, rental agreement numbers, driver’s license numbers, license plates or sensitive personal information in your review. Last Updated: July 10, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Thrifty Car Rental, The Hertz Corporation, Hertz Global Holdings, Dollar Thrifty Automotive Group or any Thrifty rental location. Thrifty does not provide customer support through this website. Contact information is provided to help consumers reach the company directly, and reviews reflect the experiences and opinions of individual contributors. This page is not legal, insurance, rental agreement, traffic citation or credit card dispute advice.

  • Alamo Customer Service Phone Number, Roadside Assistance & Reviews

    Use this page to contact Alamo Rent A Car customer service for reservations, rental changes, cancellations, roadside assistance, billing, refunds, tolls, citations, lost items, accessibility assistance, complaints, and customer reviews. Alamo is a car-rental brand operated under Enterprise Holdings / Enterprise Mobility, alongside Enterprise Rent-A-Car and National Car Rental.

    Alamo Customer Service Phone Number and Contact Options

    Choose the Correct Alamo Support Route

    Alamo support depends on whether your issue involves a new reservation, active rental, roadside emergency, billing dispute, lost item, accessibility request, rental-location issue, toll charge, or past receipt.

    • New reservation or existing reservation: Call 1-844-354-6962 or use the View / Modify / Cancel Reservation tool.
    • General customer service after booking: Call 1-844-357-5138.
    • Roadside assistance during a rental: Call 1-800-803-4444.
    • Lost item left in a rental vehicle or branch: Use Alamo’s Lost and Found process and submit the online form if the location is not listed.
    • Billing, refund, deposit, debit-card hold, or credit-card authorization: Use Customer Service and keep your rental agreement, receipt, and payment documentation.
    • Tolls or citations: Use Alamo’s TollPass, toll, and citation FAQ resources and keep your rental agreement number and notice details.
    • Accessibility or adaptive driving device request: Call 1-800-651-1223 or use Alamo’s Customers with Disabilities page.
    • Website accessibility issue: Call 1-844-602-3271.
    • Outside the U.S. or Canada: Call 1-833-364-6934 or check the country-specific Alamo site.

    Information To Have Ready Before Contacting Alamo

    Before calling, chatting, submitting a lost-item report, or filing a complaint, gather the details that apply to your issue:

    • Reservation number, confirmation number, or rental agreement number
    • Renter name exactly as it appears on the reservation
    • Pickup and return location, date, and time
    • Vehicle make, model, license plate, and unit number if available
    • Receipt, rental contract, email confirmation, or past-trip record
    • Credit-card or debit-card authorization details, without sharing full card numbers publicly
    • Toll notice, citation notice, or parking ticket number if relevant
    • Lost-item description, return location, vehicle details, and travel dates if relevant
    • Roadside-assistance case number, tow details, or incident location if relevant
    • Photos, receipts, branch names, representative names, and prior case numbers if available

    For public reviews, do not post reservation numbers, rental agreement numbers, driver’s license details, insurance cards, claim numbers, credit-card information, hotel addresses, travel dates, phone numbers, email addresses, or photos showing private documents.

    Common Reasons Customers Contact Alamo

    • New reservations, reservation changes, cancellations, or no-show questions
    • Airport pickup, late arrival, vehicle availability, or counter service problems
    • Billing disputes, duplicate charges, deposits, debit-card holds, and refunds
    • Roadside assistance, flat tires, lockouts, jumpstarts, towing, or fuel delivery
    • Lost items left in the rental vehicle or at the rental branch
    • Toll charges, TollPass questions, parking tickets, traffic citations, or administrative fees
    • Damage claims, insurance paperwork, protection products, or accident reporting
    • Disability-related reservations, adaptive driving devices, surrogate drivers, or TTY support
    • Past receipts, app issues, website problems, or account access
    • Complaints about rental location service, vehicle cleanliness, vehicle condition, or response times

    Reservations, Changes, Cancellations, and No-Shows

    Alamo reservations can usually be modified or canceled online. Cancellation rules may depend on whether the reservation was guaranteed, prepaid, made through a travel package, or booked through a third party. Pay Now reservations may have different cancellation fees than unpaid reservations.

    If your reservation was made through a travel agency, online travel site, airline package, corporate account, or tour operator, you may also need to contact that booking provider.

    Billing, Deposits, Debit Cards, Refunds, and Receipts

    Billing questions can involve the estimated rental amount, security authorization, debit-card hold, additional driver fees, fuel charges, optional protection products, no-show fees, prepaid reservations, taxes, surcharges, and final refunds. Keep your receipt, rental agreement, payment records, and any branch messages until the issue is resolved.

    CustomerServiceNumbers.com does not provide legal, banking, chargeback, insurance, or financial advice. For payment disputes, contact Alamo, your booking provider, your bank, your card issuer, your travel insurer, or a qualified professional through official channels.

    Roadside Assistance and Roadside Plus

    If you have a roadside issue during an active Alamo rental, call Roadside Assistance at 1-800-803-4444. Roadside issues may include towing, flat tire service, lockout service, jumpstarts, fuel delivery, or key-related issues depending on the rental location, rental agreement, and whether Roadside Plus was selected.

    This page does not provide driving, roadside, towing, accident, mechanical, legal, medical, insurance, or safety advice. If there is an emergency, contact local emergency services. For active rental roadside issues, contact Alamo through the official roadside number.

    Lost and Found

    If you left an item in a rental vehicle or at an Alamo location, use Alamo’s Lost and Found process. If the rental location is listed on the Lost Returns website, follow that location’s instructions. If the rental location is not listed, submit the online Lost and Found form.

    Do not post detailed lost-item descriptions, travel dates, hotel locations, medication details, insurance cards, or IDs in a public review. Use the official lost-item process instead.

    Tolls, Citations, Parking Tickets, and Administrative Fees

    Alamo’s TollPass program and toll-charge rules vary by rental location and roadway. If you receive a toll notice, citation, parking ticket, or administrative fee, keep the rental agreement number, notice date, plate number, toll agency, and payment records. Some toll and citation questions may involve third-party toll agencies, municipalities, or payment processors.

    CustomerServiceNumbers.com does not provide legal advice about traffic citations, toll disputes, parking tickets, collections, or administrative fees. Use Alamo, the toll agency, the issuing authority, your booking provider, or a qualified professional when needed.

    Damage Claims, Accidents, Insurance, and Protection Products

    If your issue involves an accident, vehicle damage, damage waiver, insurance claim, police report, injury, roadside event, or disputed damage charge, contact Alamo directly and keep all paperwork. Save the rental agreement, photos, return inspection notes, branch messages, incident reports, claim numbers, insurance details, and repair or damage notices.

    Do not post insurance cards, claim numbers, driver’s license details, medical information, police reports, or photos showing private documents in a public review. This page does not provide insurance, legal, repair, financial, medical, driving, or safety advice.

    Customers with Disabilities and Accessibility Support

    Alamo provides accessibility support for customers with disabilities, including adaptive driving device information, surrogate driver information, relay call support, TTY support, and website accessibility help. Adaptive driving devices may require advance notice depending on the branch and location.

    Alamo Insiders, Partner Rewards, App, and Receipts

    If your issue involves Alamo Insiders, partner rewards, frequent flyer numbers, account access, app features, past trips, or receipts, use the Alamo website or app resources and contact customer service if the issue is not resolved. Keep your reservation number, rental agreement number, email address, and rewards-program details ready.

    Fraud, Privacy, and Safe Review Tips

    Rental-car records can include sensitive personal and financial information. Do not post reservation numbers, rental agreement numbers, driver’s license information, passport details, insurance cards, claim numbers, credit-card information, home addresses, travel dates, hotel addresses, phone numbers, or email addresses in a public review.

    If you receive a suspicious message claiming to be from Alamo, use Alamo.com, the official app, the official customer-support page, or verified phone numbers instead of clicking unknown links. Alamo states that it does not issue gift cards and will never ask for credit-card or other payment information over the phone for gift-card payment requests.

    How to Escalate an Alamo Complaint

    If your Alamo issue is not resolved after the first contact, keep your complaint organized and route it to the correct team.

    1. Identify whether the issue involves reservations, active rental, roadside assistance, billing, damage, tolls, lost and found, accessibility, a branch location, or a third-party booking provider.
    2. Call the correct official Alamo number: reservations at 1-844-354-6962, customer service at 1-844-357-5138, or roadside at 1-800-803-4444.
    3. Save the rental agreement, receipts, photos, branch messages, support case numbers, and any notices from toll agencies, insurers, banks, or booking providers.
    4. Ask Alamo for a case number, written explanation, refund review, billing breakdown, lost-item report, or next step.
    5. If the rental was booked through a travel agency, airline package, employer, credit-card portal, or online travel site, contact that provider too.
    6. For legal, insurance, damage, injury, toll, citation, banking, or chargeback issues, use the appropriate company, agency, insurer, bank, card issuer, or qualified professional.

    Alamo Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows a mixed rating for Alamo based on customer reviews. Visible review themes include billing or charge disputes, reservation pickup problems, rude counter-service complaints, and positive experiences with helpful airport staff and clean vehicles.

    Useful new reviews may discuss reservation changes, airport pickup, counter service, vehicle availability, roadside assistance, lost items, refunds, tolls, damage claims, billing disputes, accessibility support, app issues, and complaint outcomes.

    Please keep your review focused on your customer-service experience. Do not include reservation numbers, rental agreement numbers, driver’s license details, insurance cards, claim numbers, payment details, travel dates, hotel locations, phone numbers, email addresses, or legal allegations in a public review.

    Frequently Asked Questions About Alamo Customer Service

    What is the Alamo customer service phone number?

    Alamo lists Customer Service at 1-844-357-5138. For managing or making reservations, Alamo lists 1-844-354-6962.

    What is the Alamo reservations phone number?

    Alamo reservations and reservation management can be reached at 1-844-354-6962.

    What is the Alamo roadside assistance phone number?

    Alamo Roadside Assistance can be reached at 1-800-803-4444.

    Is Alamo customer service available 24/7?

    Alamo lists reservations and roadside assistance as 24-hour support routes. The general customer-service line is listed as 7 a.m. to 7 p.m. CDT, and chat is listed as available Monday through Friday during posted Central Time hours.

    How do I modify or cancel an Alamo reservation?

    Use Alamo’s View / Modify / Cancel Reservation tool. Cancellation rules can vary by reservation type, including guaranteed and Pay Now reservations.

    How do I get an Alamo receipt?

    Use Alamo’s Past Trips and Receipts page. Have your rental agreement or reservation details ready.

    How do I contact Alamo about a lost item?

    Use Alamo’s Lost and Found FAQ and the Alamo Lost Returns website. If your location is not listed, submit the online Lost and Found form.

    Who do I contact about an Alamo toll charge or citation?

    Use Alamo’s TollPass, toll-charge, and citation FAQ pages. Keep the rental agreement number, notice details, license plate, toll agency, and payment records.

    How do I contact Alamo for disability-related assistance?

    Call 1-800-651-1223. TTY users can call 1-800-522-9292. For website accessibility help, call 1-844-602-3271.

    Where is Alamo’s corporate office?

    Alamo Rent A Car is part of Enterprise Holdings / Enterprise Mobility. The corporate office address commonly listed for Alamo and Enterprise Holdings is 600 Corporate Park Drive, St. Louis, MO 63105.

    Related Resources

    Customers comparing rental-car and travel support options may also find these CustomerServiceNumbers.com pages useful: Hertz Customer Service, Enterprise Customer Service, Advantage Rent A Car Customer Service, Fox Rent A Car Customer Service, and Dollar Rent A Car Customer Service. For corporate-level information, see Alamo Corporate Office Headquarters.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with Alamo Rent A Car, Enterprise Holdings, Enterprise Mobility, Enterprise Rent-A-Car, National Car Rental, any rental branch, airport, toll agency, insurer, bank, travel agency, or booking provider.

    Share Your Experience With Alamo

    Have you contacted Alamo about a reservation, cancellation, refund, billing dispute, vehicle issue, roadside assistance, lost item, toll charge, citation, damage claim, accessibility request, app problem, counter service, or complaint? Share your experience below to help other customers understand what to expect. Please do not include reservation numbers, rental agreement numbers, driver’s license details, insurance information, claim numbers, payment details, travel dates, hotel locations, phone numbers, or email addresses in your public review.

    Page Update Note

    This Alamo customer service page was updated on July 1, 2026, to verify current official phone numbers, reservations support, customer-service hours, roadside assistance, disability and TTY support, website accessibility help, refund and payment resources, cancellation guidance, lost-and-found routing, toll and citation resources, related COH page, and live CSN review status.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Alamo Rent A Car, Enterprise Holdings, Enterprise Mobility, Enterprise Rent-A-Car, National Car Rental, any rental branch, airport, toll agency, insurer, bank, card issuer, travel agency, or booking provider. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For rental agreements, accidents, roadside emergencies, tolls, citations, insurance claims, billing disputes, chargebacks, legal issues, financial questions, disability accommodations, travel safety, or vehicle safety, contact Alamo, the rental branch, the appropriate agency, your insurer, your bank, your card issuer, your booking provider, emergency services, or a qualified professional through official channels.

  • Europcar Customer Service, Phone Number, Complaints, and Reviews

    Europcar customer service can assist with reservations, booking changes, rental questions, invoices, deposits, complaints, and other vehicle-rental concerns. Because Europcar operates internationally through different subsidiaries, franchisees, and partner locations, the correct contact route often depends on the country and rental station shown on the booking confirmation or rental agreement.

    How to Contact Europcar Customer Service

    Important: The number 1-877-940-6900 is listed by Europcar as its USA and Canada reservation-centre number. It should not be assumed to handle every billing dispute, active rental, roadside emergency, accident, fine, damage claim, or complaint worldwide.

    For an active rental, contact the pickup location or use the telephone numbers printed on the rental agreement. Station telephone numbers and opening hours are available through the worldwide location directory.

    Is Europcar Customer Service Available 24 Hours?

    Europcar does not publish one universal 24-hour schedule for every reservations, billing, complaint, and customer-service channel.

    Europcar does provide 24/7 emergency roadside assistance for breakdowns and accidents. The correct roadside number is printed on the rental agreement and on the windscreen of the rental vehicle because the provider and telephone number can vary by country.

    Some major-airport rental stations may operate around the clock, but a station’s 24-hour operation does not mean that every Europcar customer-service department is open 24 hours.

    Which Europcar Contact Route Should You Use?

    • New reservation: Use Europcar.com or call the reservation centre for your country of residence.
    • Existing online reservation: Open Manage Booking using the booking number and customer details.
    • Travel-agency or third-party booking: Contact the travel agency, airline, credit-card portal, or booking website that created the reservation.
    • Active rental question: Contact the pickup station using the number on the rental agreement.
    • Rental extension: Obtain approval from the pickup station or local call centre before the scheduled return time.
    • Breakdown or accident: Call the roadside-assistance number printed on the agreement or vehicle windscreen.
    • Pickup or return problem: Contact the rental station involved.
    • Invoice, deposit, fuel, damage, toll, or fine question: Use the country-specific customer-service route and provide the rental-agreement number privately.
    • Lost property: Contact the station where the vehicle was returned.
    • Written complaint: Submit the online contact form after gathering the rental records and supporting documents.

    Europcar France Contact Number

    The official Europcar reservation-centre directory lists the following number for France:

    Europcar France reservation centre: +33 825 358 358

    Call charges may apply, and the number may not handle every post-rental complaint, invoice, damage claim, fine, or lost-property request. Customers should also use the current Europcar France contact page to select the correct issue and support method.

    For an active rental in France, the rental agreement and pickup-station information should be treated as the primary source for roadside assistance, extensions, accidents, breakdowns, and vehicle returns.

    Is the Paris Corporate Number a France Customer-Service Number?

    Europcar’s legal page lists +33 1 30 44 90 00 for Europcar International SASU. This is a legal and corporate telephone listing and should not be represented as a verified general France rental-customer-service or complaint number.

    How to File a Europcar Complaint

    Begin with the company or rental location closest to the issue. Contact the pickup or return station first when the problem involves:

    • Airport shuttle service
    • Counter service
    • Vehicle availability or substitution
    • Vehicle cleanliness or condition
    • Fuel level or mileage
    • Optional products added at pickup
    • Return inspection
    • Lost property
    • A location-specific fee

    If the problem remains unresolved, submit a written complaint through the official Europcar contact form.

    Information to Include in a Europcar Complaint

    • Your reservation and rental-agreement numbers, provided privately
    • The pickup country and rental location
    • The pickup and return dates and approximate times
    • The legal company named on the rental agreement
    • The original booking source
    • A chronological explanation of what happened
    • The exact invoice item, deposit, fee, service problem, or policy in dispute
    • The resolution you are requesting
    • Photographs, inspection forms, receipts, invoices, and relevant correspondence
    • Any previous customer-service case number

    Keep the complaint concise and factual. Identify the specific charge, policy, or service failure you want reviewed rather than submitting only a general statement of dissatisfaction.

    How to Escalate an Unresolved Europcar Complaint

    1. Contact the pickup or return station and ask for the location manager when the issue is station-specific.
    2. Use the customer-service or complaint route for the country where the vehicle was rented.
    3. Submit the complaint in writing and retain the confirmation.
    4. Attach the relevant agreement, invoice, photographs, and previous correspondence.
    5. Ask for review by the appropriate billing, damage, customer-service, or management team.
    6. Keep all case numbers and written responses.
    7. Review any country-specific alternative dispute-resolution process identified in the applicable rental terms.
    8. For an unresolved payment-card charge, review the card issuer’s dispute process and deadline. Disclose any refund or credit already received.

    Europcar Reservations, Changes, and Cancellations

    Eligible online bookings can be viewed, modified, or cancelled through Manage Booking. You may need the reservation number and the email address or Europcar ID used to create the booking.

    A reservation created or modified through a travel agency, reservation centre, airline, tour operator, or online travel website may need to be handled by that original booking source.

    Before confirming a change or cancellation, review:

    • Whether the booking is prepaid or payable at pickup
    • The change or cancellation deadline
    • Any cancellation or no-show charge
    • Whether the new price differs from the original rate
    • Whether optional products or discounts will carry over
    • The country-specific booking terms

    Missed Pickup and No-Show Questions

    Reservation-hold and no-show rules vary according to whether payment-card details were supplied, the station’s closing time, the booking source, and whether flight or train information was included.

    Contact the station as soon as possible when a flight or train is delayed. Do not assume that the vehicle will remain available indefinitely after the scheduled pickup time.

    How to Extend a Europcar Rental

    Contact the pickup station or local call centre before the scheduled return time. Extensions depend on vehicle availability and approval from the responsible rental company.

    An approved extension may be charged at the current local daily rate rather than the original booking rate. Additional payment authorization may also be required.

    Do not assume that keeping the vehicle automatically extends the agreement. An unapproved late return can result in additional charges and other action permitted under the rental contract.

    Europcar Deposit and Payment Questions

    Deposit amounts and accepted payment methods differ by country, rental location, vehicle category, rate, and renter qualifications. Review the terms for the pickup country before traveling to the counter.

    The main driver may be required to present:

    • A physical payment card in the driver’s name
    • A valid driver’s license
    • A passport or other approved identification
    • An international driving permit or translation when required
    • The booking confirmation
    • Additional proof required by the local rental terms

    Do not rely on a general Europcar page to determine whether debit cards, prepaid cards, digital wallets, or third-party cards are accepted at a particular station.

    Pending Authorization Versus Completed Charge

    A Europcar transaction may represent:

    • A pending security-deposit authorization
    • A prepaid reservation charge
    • The estimated rental cost
    • The final invoice
    • A separate fuel, toll, fine, damage, cleaning, late-return, or optional-product adjustment
    • A refund or released authorization that has not yet appeared in the available balance

    After the rental company releases an authorization, the renter’s bank or card issuer controls how quickly the funds become available again.

    Europcar Invoice and Billing Help

    Compare any disputed charge with:

    • The booking confirmation
    • The signed rental agreement
    • The final invoice
    • The card authorization and completed transactions
    • The pickup and return condition reports
    • Fuel and mileage records
    • Toll and traffic notices
    • Damage correspondence
    • Optional products accepted at booking or pickup

    When questioning an invoice, identify the exact line item and explain why it conflicts with the booking, agreement, return record, or other evidence.

    Use the country-specific customer-service route because invoice systems and billing departments differ between Europcar operating companies.

    Optional Protection and Insurance Products

    Europcar protection products, insurance arrangements, excess amounts, exclusions, and prices differ by rental country and vehicle category.

    Before pickup:

    • Review the protection included in the booked rate.
    • Ask an insurer or card issuer what outside coverage may apply.
    • Confirm whether that coverage applies in the rental country and to the selected vehicle.

    At the counter:

    • Ask whether each offered product is optional.
    • Request the price, excess, principal exclusions, and cancellation terms.
    • Review the agreement before signing or initialing.
    • Ask for unwanted products to be removed before accepting the vehicle.
    • Keep a copy of the completed agreement.

    CustomerServiceNumbers.com cannot determine whether a renter should purchase or decline a protection or insurance product.

    Fuel, Tolls, Traffic Fines, and Other Charges

    Fuel Charges

    Check the fuel level at pickup and photograph the dashboard. If the rental requires the vehicle to be returned with the same fuel level, retain a nearby fuel receipt and photograph the gauge at return.

    A prepaid full-tank option may not provide a refund for unused fuel. Review the exact fuel option before accepting it.

    Tolls and Traffic Fines

    Toll and traffic-related charges may arrive after the rental closes and may involve a government authority or third-party administrator.

    Compare the notice with:

    • The rental dates
    • The vehicle registration
    • The toll or violation location
    • The original toll or penalty
    • Any administrative charge
    • The appeal instructions and deadline

    A traffic citation may need to be challenged directly with the issuing authority rather than Europcar.

    Europcar Breakdown and Roadside Assistance

    Europcar provides 24/7 emergency roadside assistance for breakdowns and accidents. Use the telephone number printed on the rental agreement or the vehicle windscreen.

    For a breakdown:

    1. Move the vehicle to a safe location when possible.
    2. Activate the hazard lights.
    3. Call the roadside number supplied with the vehicle.
    4. Follow the provider’s towing or replacement-vehicle instructions.
    5. Keep all roadside, towing, and repair records.

    Do not authorize non-emergency repairs or towing without approval from Europcar or the responsible rental company unless immediate action is necessary for safety.

    What to Do After an Accident

    1. Call emergency services when anyone is injured or the location is unsafe.
    2. Contact the police when required by local law or the rental agreement.
    3. Call the Europcar roadside number printed on the agreement or windscreen.
    4. Photograph the vehicles, damage, road, fuel level, mileage, and surrounding area when safe.
    5. Collect the other parties’ contact, vehicle, and insurance information.
    6. Complete the required accident or incident report.
    7. Keep the police-report number, towing records, and all correspondence.

    Accident-reporting deadlines and required documents vary by country. Follow the rental agreement applicable to the vehicle.

    How to Dispute a Europcar Damage Charge

    When Europcar or a claims administrator sends a damage notice, gather:

    • The rental agreement
    • The pickup inspection report
    • Pickup and return photographs
    • The date and location where the damage was recorded
    • Photographs and measurements of the claimed damage
    • The repair estimate, invoice, or charge calculation
    • Any prior-damage notation
    • Accident, police, towing, or roadside records
    • The applicable protection or insurance terms

    Respond before the deadline in the notice. Identify the exact facts or charges disputed and attach the evidence supporting your position.

    How to Report Property Left in a Europcar Vehicle

    Contact the rental station where the vehicle was returned. Provide the return date, approximate time, vehicle description, and a detailed description of the missing item.

    If a payment card, telephone, wallet, passport, driver’s license, or identity document is missing, also take steps to secure the related accounts or report the document lost.

    Do not publish serial numbers, account credentials, passport information, or other sensitive details in a public review.

    Europcar Company, Parent, and Headquarters Information

    Europcar Mobility Group SA registered office:
    13 ter Boulevard Berthier
    75017 Paris
    France

    Europcar is a principal rental brand of Europcar Mobility Group. The group also operates separate brands, including Goldcar and Fox Rent A Car.

    Europcar Mobility Group is led by Sebastian Birkel, Chief Executive Officer and Chairman of the Management Board. Green Mobility Holding is the group’s majority shareholder.

    Europcar International SASU is separately identified as the company providing and hosting Europcar.com and is also registered at 13 ter Boulevard Berthier in Paris.

    The Paris address is not a rental counter, vehicle-return location, lost-and-found office, roadside-dispatch centre, or guaranteed walk-in complaint facility.

    Which Company Is Responsible for a Europcar Rental?

    The responsible legal company may be a Europcar subsidiary, national operating company, franchisee, licensee, or trusted partner. Check the booking confirmation, rental agreement, invoice, card statement, and pickup country.

    Do not assume that Europcar Mobility Group, Europcar International, Fox Rent A Car, Goldcar, a booking website, an insurer, or a toll administrator is responsible for every Europcar-branded transaction.

    Europcar Customer Service Frequently Asked Questions

    What is the Europcar customer-service phone number in the United States?

    Europcar’s reservation-centre directory lists 1-877-940-6900 for the United States and Canada. Contact the rental station or country-specific customer-service team for many active-rental and post-rental issues.

    Is Europcar customer service available 24/7?

    Not every Europcar customer-service department is identified as open 24 hours. Europcar does provide 24/7 emergency roadside assistance using the number printed on the rental agreement and vehicle windscreen.

    What is the Europcar France contact number?

    Europcar’s reservation-centre directory lists +33 825 358 358 for France. Customers should also use the official France contact page for current issue-specific support.

    How do I file a complaint with Europcar?

    Contact the rental station first for a location-controlled issue. Then submit the official Europcar contact form with the rental number, pickup country, responsible company, explanation, evidence, and requested resolution.

    How do I change or cancel a Europcar booking?

    Use Manage Booking for an eligible online reservation. A booking created or changed by a travel agency, reservation centre, or third-party website may need to be handled through that original channel.

    How do I extend a Europcar rental?

    Contact the pickup station or local call centre before the scheduled return time. Extensions depend on approval and vehicle availability.

    How do I retrieve a Europcar invoice?

    Use the booking-management or country-specific invoice-support route. The correct process depends on the country and operating company responsible for the rental.

    How do I dispute a Europcar deposit or card charge?

    Determine whether the amount is a pending authorization, prepaid booking, final rental charge, fuel adjustment, toll, fine, damage charge, optional product, or other invoice item. Request an itemized explanation from the responsible rental company.

    What should I do if a Europcar vehicle breaks down?

    Move to a safe location and call the 24/7 roadside number printed on the rental agreement or vehicle windscreen.

    How do I report something left in a Europcar rental?

    Contact the station where the vehicle was returned. Lost-property handling is generally controlled by the local rental station.

    Where is Europcar headquartered?

    Europcar Mobility Group’s registered office is at 13 ter Boulevard Berthier, 75017 Paris, France.

    Who owns Europcar?

    Europcar is a brand of Europcar Mobility Group. Green Mobility Holding is the group’s majority shareholder.

    Is Fox Rent A Car the same company as Europcar?

    Fox Rent A Car and Europcar are separate brands within Europcar Mobility Group. A Fox contact should not be used automatically for a Europcar reservation unless the booking or rental agreement specifically directs the customer there.

    Europcar Customer Feedback, Reviews, and Complaints

    CustomerServiceNumbers.com currently displays no published Europcar reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

    Future Europcar customer feedback may describe a firsthand experience involving:

    • Reservations or booking changes
    • Pickup or return service
    • Vehicle availability or condition
    • Deposits and payment requirements
    • Optional protection products
    • Fuel, toll, or traffic charges
    • Invoices and refunds
    • Breakdowns or roadside assistance
    • Accident or damage claims
    • Lost property
    • Complaint handling

    A future review will represent that customer’s individual experience and should not automatically be treated as a company-wide or worldwide pattern.

    Other Car Rental Customer-Service Pages

    Customers comparing rental companies may also review the customer-service pages for Hertz, Avis, SIXT, and Fox Rent A Car.

    Privacy Warning Before Posting a Europcar Review

    Do not publish a reservation or rental-agreement number, Europcar ID, Privilege account number, driver’s-license or passport information, payment-card details, deposit authorization, home address, personal telephone number, email address, vehicle registration number, insurance information, police-report number, fine or toll notice, accident records, damage documents, account credentials, or names of nonpublic rental employees.

    Reviews should describe genuine firsthand experiences. CustomerServiceNumbers.com may moderate submissions containing personal information, profanity, threats, spam, impersonation, discriminatory material, unsupported accusations, duplicate content, or information unrelated to Europcar customer service.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com is an independent consumer-information and review website. We review official company contact pages, legal information, customer-support resources, booking tools, rental policies, corporate information, and the reviews visibly published on this website.

    Telephone numbers, support hours, company relationships, deposits, accepted cards, rental terms, protection products, cancellation rules, fees, and complaint procedures may change or differ by country. Confirm important instructions with Europcar and the legal company named on the rental agreement.

    Share Your Europcar Experience

    Have you contacted Europcar about a reservation, cancellation, rental extension, pickup, vehicle condition, deposit, invoice, fuel charge, toll, fine, refund, breakdown, accident, damage claim, lost item, or customer-service complaint?

    Share the rental country, approximate date, issue, support route used, response received, and whether the matter was resolved. Do not include private reservation, payment, identification, insurance, claim, or contact information.

    Page Update Note

    This Europcar customer-service page was researched and updated on July 30, 2026. The update verified the USA and Canada reservation-centre number, added France contact guidance, removed the unsupported universal 24/7 customer-service claim, clarified roadside assistance, added complaint and issue-specific instructions, updated ownership and leadership information, and corrected the review section to reflect that no customer reviews have been submitted.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Europcar, Europcar International SASU, Europcar Mobility Group SA, Green Mobility Holding, Volkswagen, Pon Holdings, Attestor, Goldcar, Fox Rent A Car, any Europcar subsidiary, franchisee, partner, rental station, booking provider, insurer, payment processor, toll administrator, roadside provider, government authority, or employee.

    This page is provided for independent consumer-information and review purposes. CustomerServiceNumbers.com cannot access reservations, modify bookings, extend rentals, cancel reservations, release deposits, issue refunds, retrieve lost property, dispatch roadside assistance, decide claims, change invoices, or contact Europcar on a renter’s behalf.

    Contact methods, hours, rental requirements, prices, deposits, payment rules, protection products, cancellation terms, fees, company relationships, and complaint procedures may change or vary by country. Verify current information with Europcar and review the agreement applicable to the rental.

  • Economy Rent A Car Customer Service, Reservations and Refund Help

    Economy Rent A Car customers may need help with a reservation change, cancellation, prepaid booking, security deposit, unexpected counter charge, insurance requirement, delayed refund, vehicle problem, accident, roadside issue, or post-rental damage claim. The correct contact may be Economy’s central call center, the booking website, or the independently operated location named on the rental agreement.

    Economy Rent A Car operates internationally through company locations, affiliates, and franchisees. Rental requirements and charges can differ substantially by location. CustomerServiceNumbers.com is independent and cannot access reservations, rental agreements, vehicles, payment cards, security deposits, insurance records, accident files, or refunds.

    How to Contact Economy Rent A Car Customer Service

    Economy Rent A Car Customer Service Hours

    Economy advertises its central Customer Care and reservation call center as available 24 hours a day, 365 days a year in English and Spanish.

    Individual rental counters, airport shuttles, claims departments, franchise locations, repair vendors, and roadside-assistance providers may have different hours. Check the location page and rental agreement for the branch involved.

    Economy Rent A Car Corporate Address

    The old address at 8400 NW 25th Street in Doral, Florida does not appear on Economy Rent A Car’s current official contact or location pages and should not be presented as the current corporate office.

    Florida’s current business registry lists the active foreign corporation Economy Rent-A-Car, Inc. at:

    Economy Rent-A-Car, Inc.
    2053 NW 79th Avenue
    Miami, FL 33122

    This is a public-record principal and mailing address. It is not identified as a public walk-in Customer Care office, vehicle-rental counter, claims department, return facility, lost-and-found office, or roadside-service location.

    Economy’s official history describes the company as a family business established in Costa Rica by Alex and Geysa Muniz. It later expanded internationally by affiliating independent rental businesses with the Economy network.

    Do not mail rental-car keys, toll notices, payment information, driver’s-license copies, insurance documents, accident records, or original receipts to a corporate address unless Economy provides written instructions.

    Is Economy Rent A Car Still in Business?

    Yes. Economy Rent A Car continues to offer reservations at more than 130 locations in over 30 countries.

    Available locations include airports and cities in the United States, Canada, Latin America, the Caribbean, Europe, Africa, Australia, and New Zealand. The exact fleet, operating company, hours, shuttle arrangements, and rental terms vary by location.

    Economy Rent A Car Locations, Affiliates and Franchisees

    Economy’s website can arrange a reservation, but its terms state that the actual rental contract is entered into at the branch with Economy, an affiliate, or a franchisee.

    This distinction matters because the local rental company may control:

    • Vehicle availability
    • Security-deposit amount
    • Credit- and debit-card acceptance
    • Insurance requirements
    • Collision and Loss Damage Waivers
    • Mileage limits
    • Local-renter restrictions
    • Age requirements
    • Additional-driver fees
    • Roadside assistance
    • Tolls and traffic violations
    • Damage inspection and claims
    • Final rental charges

    Keep both the central reservation confirmation and the signed branch rental agreement. They may identify different companies and responsibilities.

    Economy Rent A Car Is Not EconomyCarRentals.com

    Economy Rent A Car at Economyrentacar.com is not the same company as EconomyCarRentals.com.

    EconomyCarRentals.com is an online comparison and booking service that may arrange a vehicle through another rental supplier. Before contacting support, verify:

    • The website where the booking was made
    • The company named on the confirmation
    • The local vehicle supplier
    • The company named on the rental agreement
    • The payment-card statement descriptor

    A reservation intermediary may control the prepaid amount or cancellation, while the local rental company controls the vehicle, security deposit, insurance products, and final rental agreement.

    Best Economy Rent A Car Support Route by Issue

    • New reservation: Call the central reservation line or book through Economyrentacar.com.
    • Change an existing reservation: Use the online reservation-management tool or the same booking source used originally.
    • Cancel a reservation: Cancel through the original booking source before its deadline.
    • Prepaid reservation or refund request: Email customercare@economyrentacar.com.
    • Airport pickup or shuttle: Call the local branch shown on the confirmation.
    • Late arrival or flight delay: Notify the branch directly before the scheduled pickup time.
    • Security-deposit question: Contact the renting branch and the card issuer.
    • Insurance requirement: Review the location policy and obtain written confirmation from the personal insurer before pickup.
    • Vehicle breakdown: Use the roadside or emergency number printed on the rental agreement.
    • Accident: Contact emergency services when needed, then the branch and the rental-agreement claims number.
    • Damage dispute: Request the inspection report, photographs, repair estimate, rental agreement, and itemized charge.
    • Post-rental billing complaint: Contact the local operator first and then central Customer Care when appropriate.
    • Lost property: Contact the return location directly.

    Information to Gather Before Contacting Economy

    Have the following available when relevant:

    • Reservation number
    • Rental-agreement number
    • Renter’s full name
    • Email address used to book
    • Pickup and return locations
    • Pickup and return dates
    • Vehicle make, model, license plate, and unit number
    • Local branch telephone number
    • Booking website or travel agency
    • Charge date and amount
    • Last four digits of the payment card when requested securely
    • Fuel and mileage records
    • Pickup and return photographs
    • Police or accident-report number
    • Roadside-assistance case number
    • Previous Customer Care correspondence
    • The resolution being requested

    Do not post a complete reservation number, rental-agreement number, driver’s-license number, passport, payment-card number, insurance-policy number, or accident report publicly.

    How to Change an Economy Rent A Car Reservation

    Use Economy’s reservation-management page and enter the email address and reservation number associated with the booking.

    A reservation change may affect:

    • Daily rate
    • Vehicle category
    • Taxes and fees
    • Location charges
    • Pickup and return hours
    • Cancellation terms
    • Vehicle availability
    • Prepaid status

    Changing the date may avoid a cancellation-handling charge in some circumstances, but the new reservation can be repriced at the rate currently available.

    Save the updated confirmation and verify that the old booking was changed rather than duplicated.

    How to Cancel an Economy Rent A Car Reservation

    1. Identify the website, travel agent, or rental location that created the booking.
    2. Review the cancellation deadline in the confirmation and location policy.
    3. Use the same booking source to cancel.
    4. Enter the reservation number and account email.
    5. Save the cancellation number or confirmation email.
    6. Check whether the booking was prepaid.
    7. Ask whether a cancellation or no-show fee applies.
    8. Monitor the payment card for any further charge.

    Economy’s policies vary by location. Some require cancellation at least 24 hours before pickup; others require 48 hours.

    Do not rely only on a telephone conversation when the published policy requires online cancellation through the original booking source.

    Economy Rent A Car No-Show Charges

    A customer who fails to pick up a vehicle and does not cancel by the applicable deadline may be charged a no-show fee.

    Depending on the location or booking terms, the charge may be:

    • A minimum fixed fee
    • One rental day plus taxes
    • A percentage of the reservation
    • The full prepaid reservation

    Request the exact no-show provision that applied to the booking when disputing the charge.

    Economy Rent A Car Prepaid Reservation Refunds

    Economy’s general policy describes prepaid reservations as nonrefundable. The entire amount may be charged when the booking is made, and the same physical payment card may be required at pickup.

    Economy’s published policy lists limited situations that may be considered for a refund after verification, including:

    • Flight cancellation that prevented travel
    • Natural disaster
    • Illness
    • Death in the family
    • Jury duty
    • Economy being unable to provide the reservation

    A handling charge may apply. Approval is not guaranteed.

    For a prepaid-reservation review, email customercare@economyrentacar.com with the reservation, supporting documents, and requested resolution.

    Economy Rent A Car Security Deposits

    Economy does not have one universal deposit amount. Location policies show deposits ranging from a few hundred dollars to $2,000 or more.

    The amount may depend on:

    • Location
    • Vehicle category
    • Credit or debit card
    • Local-renter status
    • Return-flight documentation
    • Insurance coverage
    • Collision or Loss Damage Waiver selection
    • Rental length
    • Driving history or identity verification

    A security deposit is usually an authorization or hold rather than the final rental charge. It temporarily reduces available credit or bank funds.

    How Long Does an Economy Deposit Take to Be Released?

    Location policies commonly state that deposit releases may take several business days after the vehicle is returned. Some policies describe periods of approximately three to 14 business days.

    The rental company may release the authorization before the bank restores the available balance.

    If the hold remains:

    1. Confirm that the rental agreement is closed.
    2. Ask the branch when it released the authorization.
    3. Request the authorization or release reference.
    4. Contact the card issuer.
    5. Confirm that no damage, fuel, toll, or other charge remains pending.

    Economy Rent A Car Credit and Debit Card Policies

    Payment rules differ by branch. A reservation made with a debit card does not guarantee that the location will accept the same card for the rental deposit.

    A branch may require:

    • A physical major credit card in the renter’s name
    • The cardholder to be present
    • A return airline ticket
    • Additional identification
    • Proof of full-coverage insurance
    • A larger debit-card deposit
    • A credit check or other verification

    Some locations reject:

    • Debit cards from local renters
    • Prepaid cards
    • Gift cards
    • Virtual cards
    • Online-bank cards
    • Cash deposits
    • Tap-to-pay methods

    Read the policy for the exact pickup location before traveling to the counter.

    Driver’s License, Age and Identification Requirements

    The renter must generally present a valid driver’s license and an accepted payment card in the renter’s name.

    International renters may also need:

    • Passport
    • Proof of entry or travel dates
    • International Driving Permit when the license is not in the Roman alphabet
    • Return-flight itinerary

    Minimum age and young-driver charges vary by location. Many U.S. locations require renters to be at least 21, while other branches require a higher age. Drivers under 25 may face additional charges, restricted vehicle categories, or a larger deductible.

    Local-Renter Restrictions

    Some branches classify a customer as a local renter when the customer cannot provide a round-trip flight itinerary covering the rental period.

    Local renters may face:

    • Larger security deposits
    • Credit-card-only requirements
    • Mileage limits
    • Proof-of-insurance requirements
    • Restricted vehicle categories
    • Additional identity verification

    Confirm local-renter rules before booking based solely on an advertised daily rate.

    Economy Rent A Car Insurance and Damage Waivers

    Rental protection can involve several separate products:

    • Collision Damage Waiver
    • Loss Damage Waiver
    • Supplemental liability protection
    • Personal accident or effects coverage
    • Glass and tire protection
    • Roadside-assistance coverage

    A Collision or Loss Damage Waiver generally changes the rental company’s right to charge the renter for covered vehicle damage. It is not necessarily liability insurance and can contain exclusions.

    Before declining the location’s protection:

    1. Contact the personal auto insurer.
    2. Confirm coverage for the destination country.
    3. Confirm coverage for loss of use, diminished value, towing, administration, tires, glass, roof, and undercarriage.
    4. Review any credit-card rental benefit.
    5. Ask whether the branch accepts that coverage.
    6. Bring written proof when required.

    An online insurance policy or credit-card benefit may reimburse the renter after a claim rather than satisfying the branch’s counter requirements.

    Inspecting an Economy Rental Vehicle

    Before leaving the location:

    • Photograph every side of the vehicle.
    • Record existing scratches, dents, chips, stains, and wheel damage.
    • Photograph the windshield, roof, bumpers, tires, and interior.
    • Record the fuel level and odometer.
    • Confirm that existing damage appears on the checkout report.
    • Check warning lights.
    • Test lights, brakes, wipers, air conditioning, and safety equipment.
    • Report problems before driving away.

    Repeat the photographs at return and preserve the final receipt.

    Economy Rent A Car Breakdown and Roadside Help

    Use the emergency or roadside number printed on the rental agreement or supplied by the local branch.

    Roadside programs differ by location. Some are optional, while another location may automatically add a roadside product unless the renter declines it at the counter.

    Coverage may include selected:

    • Jump starts
    • Lockout assistance
    • Fuel delivery
    • Flat-tire service
    • Towing or winching

    Lost keys, damaged tires, depleted fuel, lockouts, towing, and service calls may remain the renter’s responsibility when the applicable roadside plan was declined or excludes the incident.

    What to Do After an Accident in an Economy Rental

    1. Move to a safe location when legally and physically possible.
    2. Call emergency services when anyone is injured or the situation requires police assistance.
    3. Do not admit fault or promise payment.
    4. Exchange driver, vehicle, and insurance information.
    5. Photograph the vehicles, road, signals, debris, and surrounding area.
    6. Collect witness information.
    7. Contact the renting location and the claims number in the agreement.
    8. Follow instructions concerning towing and replacement transportation.
    9. Notify the personal insurer and credit-card benefits administrator when applicable.
    10. Keep police, towing, medical, and rental records.

    Do not authorize repairs or abandon the vehicle without instructions unless immediate safety requires emergency action.

    Fuel, Mileage, Tolls and Other Rental Charges

    Fuel Charges

    Unless another fuel option was purchased, return the vehicle at the required fuel level. Photograph the dashboard and keep the fuel receipt.

    Location refueling prices can be substantially higher than nearby pump prices.

    Mileage

    Unlimited-mileage advertising may include geographic, local-renter, vehicle-category, or daily restrictions. Confirm the mileage allowance in writing.

    Tolls and Traffic Violations

    The renter may be charged for:

    • Toll amounts
    • Toll-device or daily-access charges
    • Administrative processing
    • Parking citations
    • Traffic or camera violations

    Some charges may arrive weeks after the rental ends.

    Cleaning and Smoking Fees

    A branch may impose additional cleaning charges when a vehicle requires more than ordinary preparation. Smoking, vaping, excessive sand, pet hair, stains, food, or strong odors may trigger a fee under the rental agreement.

    Early, Late and Different-Location Returns

    Returning a vehicle early does not always produce a refund and may cause the rental rate to be recalculated.

    A late return may result in:

    • Additional hourly or daily charges
    • Late fees
    • Loss of a discounted rate
    • Additional protection-product charges

    Returning the vehicle to another location without authorization may result in a one-way, towing, or recovery charge.

    Contact the branch before changing the scheduled return.

    Damage Claims After an Economy Rental

    If Economy or a local operator charges for damage, request:

    • Pickup and return inspection reports
    • Time-stamped photographs
    • Rental agreement
    • Damage report
    • Repair estimate or invoice
    • Loss-of-use calculation
    • Administrative-fee explanation
    • Payment-card charge record

    Compare those records with your own photographs and report any preexisting damage or inconsistencies in writing.

    Notify the personal insurer and credit-card benefits administrator before missing a claim deadline.

    Unrecognized Economy Rent A Car Charge

    An unfamiliar Economy-related charge may involve:

    • Reservation guarantee or temporary authorization
    • Prepaid rental
    • No-show charge
    • Security deposit
    • Damage waiver or insurance product
    • Fuel
    • Tolls or traffic violations
    • Cleaning or smoking
    • Late return
    • Vehicle damage or loss of use
    • A separate affiliate or franchise operator

    Before disputing the transaction:

    1. Review the reservation and signed rental agreement.
    2. Compare the final invoice with the original estimate.
    3. Check whether the charge is pending or posted.
    4. Contact the local branch for an itemized explanation.
    5. Contact central Customer Care when necessary.
    6. Contact the card issuer if the transaction is unauthorized or remains unresolved.

    Lost Property in an Economy Rental Car

    Contact the exact vehicle-return location as quickly as possible. Provide:

    • Rental agreement number
    • Vehicle information
    • Return date and time
    • Description of the item
    • Location inside the vehicle
    • Safe contact information

    Do not include passwords, full financial-account details, or unnecessary identity information in a public lost-property request.

    Recovery is not guaranteed because vehicles may be cleaned, transferred, or rented again quickly.

    How to Escalate an Economy Rent A Car Complaint

    1. Identify the original booking source and the local rental operator.
    2. Gather the reservation, rental agreement, final invoice, photographs, and correspondence.
    3. Contact the branch manager.
    4. Request an itemized explanation of the disputed action or charge.
    5. Ask for the local complaint or case number.
    6. Contact Economy’s central Customer Care at 1-786-975-2222.
    7. Email customercare@economyrentacar.com.
    8. State the requested resolution clearly.
    9. Ask whether the branch is company-operated, affiliated, or franchised.
    10. Contact the booking website separately when it controlled the payment or cancellation.
    11. Notify the insurer or credit-card benefits company before its claim deadline.
    12. Consider a payment dispute or consumer-protection complaint when a documented issue remains unresolved.

    Submitting a complaint does not guarantee a refund, deposit release, waiver of damage charges, insurance approval, reimbursement, replacement vehicle, or compensation for missed travel.

    Economy Rent A Car Customer Service Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently has zero published Economy Rent A Car reviews. The displayed 0 out of 5 rating means that no ratings have been submitted; it is not a zero-star customer verdict.

    Because there are no live reviews, there is not enough CustomerServiceNumbers.com feedback to identify supported patterns involving affordability, vehicle condition, hidden fees, security deposits, insurance products, refunds, franchise locations, or Customer Care response times.

    Related Car Rental Customer Service Resources

    Economy Rent A Car Frequently Asked Questions

    What is the Economy Rent A Car customer-service number?

    Call 1-786-975-2222 for the current 24-hour international call center. Economy also publishes the toll-free number 1-877-326-7368.

    Is Economy Rent A Car customer service open 24 hours?

    The central call center is advertised as available 24 hours a day, 365 days a year. Individual rental locations and specialized departments may have different hours.

    What is the Economy Rent A Car email?

    Use reserve@economyrentacar.com for reservation information and customercare@economyrentacar.com for reservation problems and refund requests.

    How do I cancel an Economy reservation?

    Use the same website or booking source used to create the reservation. Enter the reservation number and email and cancel before the applicable location deadline.

    Are prepaid Economy reservations refundable?

    Economy generally describes prepaid reservations as nonrefundable, although it may review limited documented exceptions. A handling fee may apply.

    How much is the Economy security deposit?

    There is no universal amount. Depending on the location, vehicle, insurance selection, payment card, and local-renter status, the deposit may range from a few hundred dollars to $2,000 or more.

    How long does Economy take to release a deposit?

    Location policies commonly describe several business days, with some allowing approximately three to 14 business days. The renter’s bank may require additional processing time.

    Does Economy accept debit cards?

    It depends on the branch. Some accept debit cards with additional requirements, while others require a physical credit card or reject debit cards from local renters.

    Do I need to purchase Economy’s insurance?

    Requirements differ by location. A renter declining the location’s waiver or protection may need written proof that personal coverage applies to the rental at the destination.

    Does Economy guarantee a specific make and model?

    Unless the confirmation specifically guarantees a model, rental reservations generally cover a vehicle category or similar substitute rather than one exact vehicle.

    Who handles an accident or breakdown?

    Use the emergency, roadside, or claims number printed on the local rental agreement. Contact emergency services first when the situation involves injuries or immediate danger.

    Why is my deposit still pending?

    The branch may have released the authorization while the bank is still processing it. Confirm that the rental is closed and ask for the release reference.

    Is Economy Rent A Car the same as EconomyCarRentals.com?

    No. Economy Rent A Car operates at Economyrentacar.com. EconomyCarRentals.com is a separate comparison and booking service.

    Where is Economy Rent A Car headquartered?

    Economy’s official history says the family business was established in Costa Rica. The current website does not clearly publish one global customer-facing headquarters address. Florida records list 2053 NW 79th Avenue in Miami as the principal address of Economy Rent-A-Car, Inc.

    Can I visit the Miami corporate address for customer service?

    The address is not identified as a public walk-in Customer Care or rental office. Use the call center or local branch first.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We are an independent consumer resource and are not owned or operated by Economy Rent A Car, Economy Rent-A-Car, Inc., EconomyCarRentals.com, an Economy affiliate, franchisee, rental branch, travel agency, insurer, roadside provider, toll processor, or payment-card company.

    Our goal is to help consumers distinguish the central reservation service, local rental operator, franchisee, booking intermediary, signed rental agreement, insurer, roadside provider, and payment processor.

    Share Your Economy Rent A Car Customer Service Experience

    Have you contacted Economy about a reservation, cancellation, no-show fee, prepaid booking, deposit, debit card, insurance requirement, vehicle condition, breakdown, accident, damage claim, toll, fuel charge, delayed refund, or franchise-location complaint? Share the rental location, general issue, support route used, whether you received a case number, and whether the matter was resolved.

    Privacy and moderation warning: Do not include your complete reservation or rental-agreement number, driver’s-license number, passport information, home address, telephone number, private email address, payment-card information, insurance-policy number, complete vehicle identification number, license plate, accident report, return receipt, toll notice, or photographs showing unredacted documents. Public reviews may be moderated for privacy, spam, impersonation, threats, profanity, copyrighted material, and unsupported allegations.

    Page Update Note

    This Economy Rent A Car customer-service page was reviewed and updated on July 28, 2026. The update confirms that Economy remains active; adds the current international, toll-free, and Costa Rica telephone numbers; adds reservation and refund emails; removes the unsupported Doral address; clarifies the Miami public-record address and Costa Rican origins; distinguishes company, affiliate, and franchise locations; explains cancellations, prepaid bookings, deposits, debit cards, insurance, roadside assistance, accidents, tolls, damage claims, and complaint escalation; distinguishes Economy Rent A Car from EconomyCarRentals.com; and removes unsupported review claims.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Economy Rent A Car, Economy Rent-A-Car, Inc., EconomyCarRentals.com, any Economy affiliate or franchisee, rental branch, travel agency, airline, insurer, roadside company, toll processor, repair facility, payment processor, or government agency.

    Economy Rent A Car does not provide support through this website. Telephone numbers, emails, office hours, rental locations, operators, deposits, payment-card rules, driver requirements, cancellation deadlines, no-show charges, prepaid terms, insurance products, roadside plans, mileage, tolls, fuel charges, return rules, and corporate addresses can change. Verify important information through Economyrentacar.com, the booking confirmation, location policy, signed rental agreement, branch, insurer, and payment provider.

    CustomerServiceNumbers.com cannot access or cancel a reservation, release a deposit, approve a refund, change a rental agreement, waive a charge, dispatch roadside assistance, provide a replacement vehicle, determine insurance coverage, decide fault for an accident, recover lost property, or contact Economy on a renter’s behalf. Reviews are submitted by individual users and reflect their own experiences and opinions.

  • Hertz Customer Service Phone Number, Support and Reviews

    If you need to change a Hertz reservation, dispute a rental charge, report a missing receipt, get help with roadside assistance, recover a lost item, question a toll charge, or escalate a rental complaint, start with the correct Hertz support route. Hertz handles different issues through reservations, customer support, roadside service, insurance replacement rentals, lost and found, billing support, PlatePass toll support, and Gold Plus Rewards.

    Hertz Customer Service Phone Number and Support

    Use the following Hertz customer service phone numbers and support options for reservations, rental changes, roadside help, billing, receipts, tolls, lost items, damage claims, and complaints:

    Choose the Correct Hertz Support Route

    Hertz rental issues can involve different departments depending on whether the problem is before, during, or after your rental. Use the route that best matches your issue.

    Reservations, Changes, and Cancellations

    For new reservations, reservation changes, prepaid cancellation questions, pickup location questions, and confirmation lookup, use Hertz.com or call reservations at 1-800-654-3131. If you cannot view or modify your reservation online, call Hertz customer support at 1-877-599-8916.

    Roadside Assistance During a Rental

    If the rental vehicle breaks down, has a flat tire, runs out of fuel or EV range, has a dead battery, has locked-in keys, or needs towing, call Hertz Emergency Roadside Service at 1-800-654-5060. Do not have the rental vehicle towed before contacting Hertz unless emergency safety requires it.

    Billing, Receipts, Holds, and Refunds

    For receipt copies, credit card holds, unexpected charges, late fees, fuel charges, cleaning charges, damage claims, or refund questions, use Hertz customer support and the online receipt tools. Keep your rental agreement number, return receipt, and credit card statement available.

    Tolls, PlatePass, Parking Tickets, and Violations

    Hertz toll charges may be handled through PlatePass and may appear separately from your Hertz rental receipt. For PlatePass toll questions, call 1-877-411-4300. For parking tickets, traffic violations, or toll notices, keep the notice, rental agreement, license plate, and rental dates.

    Lost and Found

    If you left an item in a Hertz vehicle or at a Hertz location, use Hertz lost-and-found support as soon as possible. Include the rental location, return date, vehicle details, rental agreement number, and a clear description of the missing item.

    Accidents, Damage, and Vehicle Theft

    If you are involved in an accident, damage incident, or vehicle theft during a rental, contact Hertz and follow the accident or vehicle theft reporting instructions. For a stolen vehicle, Hertz directs renters to call Emergency Roadside Service at 1-800-654-5060 and complete the required theft report process.

    Gold Plus Rewards

    For Hertz Gold Plus Rewards points, missing points, status questions, profile issues, or loyalty account support, call 1-800-227-4653 or log in to your Hertz Gold Plus Rewards account.

    What to Have Ready Before Contacting Hertz

    Before calling Hertz customer service or submitting an online support request, gather the information that matches your issue:

    • Reservation confirmation number
    • Rental agreement number
    • Pickup and return location
    • Pickup and return dates and times
    • Vehicle make, model, color, and license plate number if available
    • Hertz Gold Plus Rewards number, if applicable
    • Receipt, invoice, charge amount, and credit card statement details
    • Photos of vehicle condition, fuel level, odometer, damage, or return area
    • Roadside assistance reference number, accident report, or police report if relevant
    • Toll notice, PlatePass statement, parking ticket, or violation notice
    • Lost item description and location where the vehicle was returned
    • Any prior case numbers, support emails, or chat transcripts

    Common Hertz Customer Service Issues

    Customers commonly contact Hertz customer service for help with:

    • Changing or canceling reservations
    • Prepaid rental cancellation fees and no-show fees
    • Vehicle availability problems at pickup
    • Long counter waits, location closures, or after-hours return questions
    • Billing disputes, duplicate charges, deposits, and credit card holds
    • Fuel, cleaning, late return, extra driver, young driver, and upgrade charges
    • Damage claims, accident reports, photos, and repair charges
    • Roadside assistance, flat tires, lost keys, dead batteries, and breakdowns
    • Lost and found items left in rental vehicles
    • Toll charges, PlatePass fees, parking tickets, and traffic violations
    • Gold Plus Rewards points, status, profile, and missing credit
    • Insurance replacement rentals and body-shop rental coordination

    Hertz Reservations, Prepaid Rentals, and Cancellation Fees

    Hertz allows customers to view, modify, or cancel many reservations online. If a reservation was booked through a third-party travel site, tour operator, credit card portal, or travel agency, you may need to contact that company directly for changes or refunds.

    Prepaid Hertz reservations may have different cancellation rules than pay-later reservations. Hertz states that prepaid reservations may be cancelable within 24 hours of booking without a fee, but cancellation fees may apply after that window. The fee can vary depending on whether cancellation happens more than 24 hours before pickup or within 24 hours of pickup, and no-show fees may apply.

    Reservation and Cancellation Tips

    • Save your confirmation number and original rate details.
    • Check whether the reservation is prepaid or pay-later.
    • Confirm whether your booking was made through Hertz or a third party.
    • Ask whether changing the reservation will change the rental rate.
    • Cancel before the pickup time if you do not plan to use the rental.
    • Save cancellation confirmation emails and screenshots.

    Hertz Billing, Credit Card Holds, Receipts, and Refunds

    Hertz rental receipts may include base rental charges, taxes, fees, optional services, protection products, fuel, late return charges, one-way fees, tolls, cleaning charges, damage charges, and other items. Some charges may appear after the rental closes, especially tolls, violations, damage, or adjustments.

    If a hold remains on your credit or debit card after return, check your rental receipt and bank posting timeline. Holds may take time to release depending on your card issuer. If the amount looks wrong, contact Hertz with your rental agreement number, receipt, return date, and statement screenshot.

    Hertz Tolls, PlatePass, Parking Tickets, and Violations

    Hertz toll charges may appear on your credit card statement as “Hertz Toll” followed by the rental agreement number. These toll charges may not appear on your Hertz rental invoice or receipt and may post days or weeks after the rental closes.

    If you believe a toll, PlatePass charge, parking ticket, or traffic violation is incorrect, keep the toll statement, license plate, rental agreement, rental dates, and any proof of route, payment, or transponder use. Contact PlatePass for toll-specific questions and Hertz customer support for rental agreement questions.

    Hertz Roadside Assistance and Rental Vehicle Problems

    If your Hertz rental vehicle has mechanical problems, a flat tire, dead battery, lost keys, locked-in keys, fuel or EV range issues, or needs towing, call Hertz Emergency Roadside Service at 1-800-654-5060. If you are near the rental location, Hertz may direct you back to the location for a vehicle exchange.

    Premium Emergency Roadside Service may cover some non-mechanical problems, while basic roadside help may involve charges for renter-caused issues. Ask Hertz what is covered before approving any paid service.

    Hertz Lost and Found

    If you left something in a Hertz vehicle, report it quickly through Hertz lost-and-found support. Include the rental location, date returned, vehicle description, rental agreement number, seat or trunk location where the item may have been left, and a detailed item description.

    Do not include sensitive information publicly in CSN comments, such as passport numbers, driver license numbers, full rental agreement numbers, credit card details, or personal phone numbers.

    Hertz Accidents, Damage Claims, and Vehicle Theft

    If you are involved in an accident or vehicle damage incident, follow local law, contact emergency services if needed, document the scene, and notify Hertz. Hertz may require a vehicle incident report, police report, photos, insurance information, and details from all drivers involved.

    If the rental vehicle is stolen, contact law enforcement and Hertz Emergency Roadside Service. Hertz may require a vehicle theft form and supporting documentation. Save all reference numbers and copies of reports.

    Hertz Gold Plus Rewards Support

    Hertz Gold Plus Rewards members should log in to their Hertz account for profile changes, points redemption, missing points requests, status questions, and member benefits. For loyalty support, call 1-800-227-4653.

    If points are missing, save the rental agreement, receipt, reservation confirmation, and Gold Plus Rewards number. Some charges, taxes, fees, options, and third-party bookings may not qualify for points.

    Hertz Rental and Billing Scam Warnings

    Be careful with calls, texts, emails, or websites claiming to be Hertz support, Hertz billing, rental collections, toll support, or a lost-and-found agent. Scammers may ask for payment cards, one-time codes, driver license photos, account logins, or remote access.

    • Use Hertz.com, the Hertz app, and official Hertz support numbers before sharing payment information.
    • Do not pay a suspicious toll, ticket, or damage claim without checking the rental agreement and official support route.
    • Be cautious of fake rental car deals that require payment by gift card, wire transfer, or payment app.
    • Do not share one-time passcodes, login credentials, or driver license photos with an unverified caller.
    • If a charge looks unfamiliar, compare it with your rental agreement, PlatePass tolls, optional coverage, fuel, return time, and card statement.

    Hertz Reviews and Complaints

    The live CSN page currently shows 0 out of 5 stars based on 0 reviews for Hertz. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize current review themes for this page.

    Customers comparing car rental companies may want to consider reservation reliability, vehicle availability, counter wait times, billing transparency, deposit holds, toll charges, damage-claim handling, roadside support, loyalty program value, and how quickly customer support responds after the rental.

    How to Escalate a Hertz Complaint

    If your Hertz issue is not resolved after your first contact, take these steps:

    1. Write down the date, time, phone number used, and outcome of each contact.
    2. Ask for a case number, support ticket, roadside reference number, or claim number.
    3. Save the rental agreement, receipt, return confirmation, photos, toll notices, and card statements.
    4. For billing disputes, request a written explanation of each charge.
    5. For damage claims, request photos, inspection details, repair documentation, and claim notes.
    6. For toll disputes, contact PlatePass and keep the rental agreement number available.
    7. For lost items, follow the Hertz lost-and-found process and avoid posting private details publicly.
    8. If a charge remains unresolved, contact your card issuer with your documentation after giving Hertz a chance to respond.

    Hertz Competitors and Related Customer Service Pages

    If you are comparing car rental companies, you may also want to review these related CSN pages:

    Related Resources

    Hertz Customer Service FAQs

    What is the Hertz customer service phone number?

    The current Hertz customer support phone number listed on Hertz support pages is 1-877-599-8916. Hertz also lists 1-800-654-3131 for U.S. reservations.

    What is the Hertz roadside assistance phone number?

    For Emergency Roadside Service in the U.S. or Canada, call Hertz at 1-800-654-5060.

    How do I change or cancel a Hertz reservation?

    Use Hertz.com or the Hertz app to view, modify, or cancel many reservations. If you cannot access the reservation online, call Hertz customer support at 1-877-599-8916.

    Does Hertz charge cancellation fees?

    Prepaid Hertz reservations may have cancellation or no-show fees depending on timing. Hertz says fees may apply after the initial cancellation window and are capped at the prepaid amount.

    How do I get a Hertz receipt?

    Use Hertz’s online receipt tools or contact Hertz customer support. Have your rental agreement number, pickup and return dates, and reservation details ready.

    Who do I call about Hertz toll charges?

    For PlatePass toll questions, call PlatePass at 1-877-411-4300. Hertz toll charges may appear on your statement as “Hertz Toll” and may not appear on your standard rental receipt.

    How do I contact Hertz about a lost item?

    Use Hertz lost-and-found support through the Hertz Support Hub. Include the rental location, return date, rental agreement number, vehicle details, and a clear description of the missing item.

    How do I contact Hertz Gold Plus Rewards?

    For Hertz Gold Plus Rewards support, call 1-800-227-4653 or log in to your Hertz account online.

    How do I dispute a Hertz damage claim?

    Contact Hertz customer support and ask for photos, inspection notes, repair documentation, claim details, and the date the damage was found. Save your pickup and return photos if you have them.

    What is Hertz’s corporate address?

    Hertz Global Holdings is headquartered at 8501 Williams Road, Estero, FL 33928.

    Page Update Note

    Updated June 2026: This page was refreshed with current Hertz customer service routing for reservations, rental changes, billing, tolls, roadside assistance, lost and found, receipts, prepaid cancellations, damage claims, Gold Plus Rewards, and escalation.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service phone numbers, company contact details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by Hertz, Hertz Global Holdings, or any car rental company. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.

    Share Your Experience

    Have you contacted Hertz customer service about a reservation, billing dispute, toll charge, lost item, roadside issue, damage claim, cancellation, refund, receipt, vehicle availability problem, or Gold Plus Rewards issue? Share your experience below to help other customers understand what to expect.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Hertz, Hertz Global Holdings, The Hertz Corporation, PlatePass, or any rental car company. Phone numbers, links, addresses, support options, rental terms, cancellation rules, toll policies, damage processes, and fees may change. Always verify important rental, billing, roadside, toll, accident, cancellation, and account information directly with Hertz or the appropriate official support provider.