Category: Hotels Customer Service Information – Reviews And Complaints

Access essential contact information for top hotels, including major brands like Marriott, Hilton and Hyatt. Find customer service phone numbers, addresses, chat links, email addresses, and websites. Additionally, explore reviews, ratings, feedback, and complaints about the customer service performance of these and other hotel providers.

  • Comfort Inn Customer Service, Reservations and Complaints

    Comfort Inn customer service is provided through several different channels. Choice Hotels handles reservations, central Customer Relations, and Choice Privileges support, while individual Comfort Inn and Comfort Inn & Suites hotels generally handle room conditions, local billing, incidental deposits, housekeeping, lost items, parking, pet policies, and employee concerns.

    Use the contact route that matches your issue. If your complaint concerns a specific stay, contact the hotel first and then escalate the matter to Choice Hotels Customer Relations if the property does not resolve it.

    Comfort Inn Customer Service Phone Numbers

    The website-feedback number is intended for comments about ChoiceHotels.com. For an unresolved hotel-stay complaint, call Customer Relations at 1-800-300-8800.

    Choice Hotels does not currently publish one general Comfort Inn customer-service email address. Use the official online form, the correct telephone department, or the individual hotel’s contact information.

    Contact the Correct Comfort Inn Department

    New or Existing Reservations

    Call 1-877-424-6423 for help with:

    • Finding a Comfort Inn location
    • Creating a new reservation
    • Locating an existing reservation
    • Changing an eligible reservation
    • Canceling an eligible reservation
    • Questions about the booked room type
    • Confirmation-number assistance
    • General rate and availability questions

    You can also locate a reservation online using the confirmation number and the guest’s last name.

    Complaints About a Comfort Inn Stay

    Call the individual hotel first for problems involving:

    • Room cleanliness
    • Bedbugs or pests
    • Heating or air conditioning
    • Plumbing or electrical problems
    • Noise
    • Housekeeping
    • Breakfast service
    • Pool or fitness-center conditions
    • Parking
    • Pet charges
    • Employee conduct
    • Room assignments
    • Accessibility at the property
    • Lost belongings
    • Local billing and incidental holds

    Ask to speak with the front-desk manager or general manager. If the hotel does not resolve the matter, contact Choice Hotels Customer Relations at 1-800-300-8800 or submit the official customer-service form.

    Choice Privileges Questions

    Call the Choice Privileges Service Center at 1-888-770-6800 for:

    • Missing points
    • Missing stays
    • Account access
    • Combining duplicate accounts
    • Member-profile corrections
    • Reward-night questions
    • Membership-status questions
    • Points redemption

    Choice Privileges reservations can also be handled at 1-800-521-2121.

    Comfort Inn Hotels Are Independently Owned and Operated

    Comfort Inn is a Choice Hotels brand, but individual hotels are generally independently owned and operated by franchise partners.

    This means the individual property commonly controls:

    • Day-to-day hotel operations
    • Local employees and management
    • Housekeeping and maintenance
    • Room assignments
    • Parking rules and charges
    • Pet policies and fees
    • Incidental deposits
    • Local refunds and billing corrections
    • Lost-and-found procedures
    • Property-specific amenities

    Choice Hotels manages the Comfort brand, central reservation system, Choice Privileges program, and corporate Customer Relations process. A complaint should therefore identify what the individual hotel did and what Choice Hotels did after the matter was escalated.

    Comfort Inn and Comfort Suites Brand Distinction

    Comfort Inn is the principal brand covered by this page. Individual properties may use names such as Comfort Inn or Comfort Inn & Suites.

    Comfort Suites is a related Choice Hotels brand, but it may have a separate hotel listing, property owner, policies, room design, and local management. Verify the complete hotel name and address before contacting support or submitting a review.

    How to Find a Specific Comfort Inn Phone Number

    1. Open the official Comfort Inn hotel locator.
    2. Search by destination or hotel name.
    3. Select the correct property.
    4. Review the hotel address and property code.
    5. Use the phone number listed on that hotel’s official page.

    Calling the property directly is usually the fastest route for same-day arrival questions, room readiness, parking, pet acceptance, accessibility, local directions, lost property, and incidental charges.

    Comfort Inn Reservation Changes

    Eligible direct reservations can generally be reviewed or changed through the Choice Hotels website, mobile app, individual property, or reservations line at 1-877-424-6423.

    Have the following available:

    • Reservation confirmation number
    • Guest’s last name
    • Hotel name and location
    • Arrival and departure dates
    • Requested change

    Changing the dates, room type, guest name, number of occupants, or length of stay may change the nightly rate, taxes, fees, availability, and cancellation conditions.

    Comfort Inn Cancellation and Refund Policy

    Comfort Inn does not have one cancellation deadline that applies to every reservation. The deadline and refund terms depend on the hotel, rate plan, booking channel, dates, and promotional terms.

    Review the cancellation terms shown:

    • Before completing the booking
    • In the confirmation email
    • In the Choice Hotels account or app
    • On the third-party booking confirmation, when applicable

    To cancel an eligible direct reservation, use the Choice Hotels website or app, contact the hotel, or call 1-877-424-6423.

    Record and retain the cancellation number. A verbal request without a cancellation confirmation may be difficult to document later.

    Advance-Purchase and Nonrefundable Rates

    An advance-purchase or promotional reservation may be:

    • Charged shortly after booking
    • Non-changeable
    • Non-cancellable
    • Nonrefundable

    Do not assume that illness, weather, transportation problems, an itinerary change, or an accidental booking automatically creates a right to a refund. Ask whether the hotel or booking provider will consider an exception, but do not rely on an exception until it is confirmed in writing.

    Reservations Made Through Expedia, Booking.com, or Another Travel Site

    If the reservation was made through an online travel agency, travel adviser, tour company, employer portal, wholesale package, or another third party, contact that provider first.

    The third party may control:

    • Changes and cancellations
    • Prepaid funds
    • Refund processing
    • Promotional credits
    • Invoices and receipts
    • Package components

    The local Comfort Inn may be unable to alter a prepaid third-party reservation even when it can view the booking. Keep written records from both the hotel and the booking provider.

    Third-party reservations may also be excluded from certain Choice Privileges points, benefits, or promotions.

    Comfort Inn No-Show and Late-Arrival Issues

    A room guaranteed with a valid payment card is generally held until the morning after the scheduled arrival date. However, a declined card or other payment problem can place the reservation at risk.

    If you expect to arrive late:

    • Call the individual hotel directly.
    • Confirm that the reservation remains active.
    • Verify the estimated arrival time.
    • Ask whether the front desk is staffed overnight.
    • Record the name of the employee contacted.

    A no-show charge and the number of nights charged depend on the reservation terms and property policy.

    Comfort Inn Check-In and Checkout Times

    Comfort Inn check-in commonly falls between 3:00 and 4:00 p.m., while checkout commonly falls between 10:00 and 11:00 a.m. Exact times are set by each hotel.

    Early check-in and late checkout are subject to availability, hotel discretion, and possible charges. Contact the property rather than assuming that a request has been guaranteed.

    Comfort Inn Billing, Deposits, and Incidental Holds

    Hotels may place a temporary authorization or deposit on a credit or debit card for room charges, taxes, damages, smoking violations, pets, parking, or other incidentals.

    Before checking in, ask:

    • The amount of the deposit or authorization
    • Which payment methods are accepted
    • Whether debit cards are accepted
    • Whether cash deposits are accepted
    • When the hotel releases the hold
    • Whether the card issuer may take additional time to restore the funds

    A released hotel authorization may remain pending until the issuing bank completes its process. Contact both the property and the card issuer when a hold remains longer than expected.

    How to Dispute a Comfort Inn Charge

    1. Request a final itemized folio from the hotel.
    2. Compare it with the reservation confirmation and card statement.
    3. Contact the property and ask for a written explanation or correction.
    4. Escalate unresolved hotel charges to Choice Customer Relations.
    5. Contact the booking provider if it processed the payment.
    6. Contact the card issuer promptly if an unauthorized or incorrect charge remains unresolved.

    Keep reservation records, cancellation confirmations, folios, photographs, emails, chat transcripts, and card statements with unrelated private information removed.

    Comfort Inn Refund Problems

    The party holding the payment generally needs to process the refund. Depending on the booking, this may be:

    • The individual Comfort Inn hotel
    • Choice Hotels
    • An online travel agency
    • A travel adviser
    • A tour or package provider
    • A card issuer or payment processor

    Ask for the refund amount, approval date, method of refund, and confirmation number in writing. The card issuer may require additional processing time after the merchant submits the refund.

    Comfort Inn Room and Cleanliness Complaints

    Report a room problem to the front desk as soon as it is discovered. Give the hotel a reasonable opportunity to inspect the condition, correct it, clean the room, move you, or provide another available solution.

    Document the issue with:

    • The date and time
    • Room number kept private from public reviews during the stay
    • Photographs or video
    • The name or position of the employee contacted
    • The response offered by the hotel
    • Receipts for necessary replacement accommodations or expenses

    Serious safety, sanitation, or health concerns may also need to be reported to the appropriate local authority. Contact emergency services when immediate danger exists.

    Comfort Inn Lost and Found

    Contact the individual hotel directly for an item left in a guest room, lobby, parking area, breakfast area, pool, or other property location.

    Provide:

    • Guest name
    • Stay dates
    • A private description of the room
    • Detailed item description
    • Where the item may have been left
    • Preferred return-shipping method

    The hotel may use an outside shipping provider and may charge packaging or delivery costs. Do not publish serial numbers, identification-document numbers, or sensitive descriptions in a public review.

    Comfort Inn Pet Policies and Service Animals

    Pet acceptance, permitted species, weight limits, number of pets, room availability, deposits, and nightly fees vary by hotel. Review the Amenities and Policies section on the individual property page and call the hotel to confirm.

    Do not assume that every Comfort Inn is pet friendly merely because another Comfort Inn accepts pets.

    Service-animal rights are different from ordinary pet policies. Guests who believe an accommodation was improperly denied should document the interaction and use the appropriate hotel, Choice Customer Relations, and government complaint routes.

    Comfort Inn Accessibility Requests

    Before booking, contact the individual hotel to confirm that the specific accessible features you need are available and included in the reserved room.

    Questions may involve:

    • Accessible guest rooms
    • Roll-in showers
    • Grab bars
    • Visual or audible alerts
    • Accessible parking
    • Pool access
    • Elevators
    • Service animals
    • Communication assistance

    Ask for the accessible room type and request to be documented on the reservation. Reconfirm with the property before arrival when the feature is essential.

    Comfort Inn Amenities Vary by Hotel

    Comfort Inn commonly promotes amenities such as breakfast, Wi-Fi, refrigerators, microwaves, pools, and fitness centers, but not every feature is available at every location.

    Verify the individual hotel page and call the property before booking when a particular amenity is important. Ask whether the feature is open, included in the rate, subject to restrictions, or temporarily unavailable.

    How to Escalate a Comfort Inn Complaint

    1. Report the matter to the front desk during the stay.
    2. Ask for the manager on duty or general manager.
    3. Request a written folio, incident report, or complaint reference.
    4. Keep photographs, receipts, and communications.
    5. Contact Choice Hotels Customer Relations at 1-800-300-8800.
    6. Submit the official Choice Hotels customer-service form.
    7. Contact the booking provider when it controlled the reservation or payment.
    8. Use the appropriate card issuer, insurer, regulator, or government agency when the issue remains unresolved and falls within that organization’s authority.

    State the specific resolution requested, such as a billing correction, refund review, points adjustment, written response, maintenance investigation, or follow-up from hotel management.

    Choice Hotels Corporate Office and Ownership

    • Brand: Comfort Inn
    • Related Property Name: Comfort Inn & Suites
    • Parent and Franchisor: Choice Hotels International, Inc.
    • Choice Hotels Headquarters: 915 Meeting Street, North Bethesda, MD 20852
    • Corporate Phone: 1-301-592-5000
    • Interim Chief Executive Officer: Dominic Dragisich
    • Comfort Inn Corporate Office Information: Comfort Inn Corporate Office and Headquarters

    The North Bethesda address is a Choice Hotels corporate office. It is not a Comfort Inn hotel, walk-in reservation desk, payment counter, lost-and-found office, or property-level refund department.

    Compare Comfort Inn With Other Hotel Brands

    When comparing hotels, consider the specific property’s location, recent verified reviews, cancellation terms, incidental deposit, parking charges, breakfast, pet policy, accessibility, room condition, and whether the reservation is booked directly or through a third party.

    Comfort Inn Customer Service FAQs

    What is the Comfort Inn reservation phone number?

    Call Choice Hotels reservations at 1-877-424-6423. The number is currently available 24 hours a day, seven days a week.

    What is the Comfort Inn complaint number?

    Contact the individual hotel first. For an unresolved complaint, call Choice Hotels Customer Relations at 1-800-300-8800.

    Does Comfort Inn have an email address?

    Choice Hotels does not currently publish one general Comfort Inn customer-service email address. Use the official customer-service form or call the appropriate department.

    How do I cancel a Comfort Inn reservation?

    Use the Choice Hotels website or app, call 1-877-424-6423, or contact the property. A third-party reservation may need to be canceled through the company that processed it.

    Can I get a refund from Comfort Inn?

    Refund eligibility depends on the rate terms, cancellation deadline, booking channel, hotel policy, and reason for the request. Advance-purchase rates may be nonrefundable.

    Why is there a Comfort Inn deposit on my card?

    The hotel may place a temporary authorization for room charges and incidentals. The amount and release timing vary by property and card issuer.

    How do I dispute a Comfort Inn charge?

    Request the itemized folio and contact the hotel first. Escalate unresolved matters to Choice Customer Relations, the booking provider, and the card issuer when appropriate.

    How do I find a specific Comfort Inn phone number?

    Search for the property through the official Comfort Inn hotel locator. Each hotel’s page lists its address, telephone number, amenities, and policies.

    Are all Comfort Inn hotels owned by Choice Hotels?

    No. Comfort Inn is a Choice Hotels brand, but individual hotels are generally independently owned and operated by franchise partners.

    Is Comfort Inn & Suites the same as Comfort Inn?

    Comfort Inn & Suites is a name used by many Comfort-branded properties. Comfort Suites is a related Choice Hotels brand that may be separately operated and listed.

    What is the Choice Privileges customer-service number?

    Call the Choice Privileges Service Center at 1-888-770-6800.

    Where is the Comfort Inn corporate office?

    Comfort Inn corporate matters route through Choice Hotels International, which lists its headquarters at 915 Meeting Street, North Bethesda, Maryland 20852.

    Who is the CEO of Choice Hotels?

    As of July 28, 2026, Dominic Dragisich is Interim Chief Executive Officer of Choice Hotels International.

    Comfort Inn Customer Service Reviews and Complaints

    The review section below allows guests to share firsthand experiences involving Comfort Inn reservations, cancellations, refunds, billing, room conditions, housekeeping, employees, accessibility, deposits, lost property, Choice Privileges, and complaint handling.

    The currently displayed review sample contains only one review, dated November 6, 2015. It describes a positive experience at one Georgia-area Comfort Inn, including praise for the room, cleanliness, lobby, pillows, and a helpful front-desk employee. It also criticizes that property’s indoor pool for being cold and poorly lit.

    One old review of one independently operated hotel should not be treated as proof of current conditions throughout the Comfort Inn brand.

    Share Your Comfort Inn Experience

    Identify the exact Comfort Inn property, approximate stay date, booking channel, problem or compliment, support route used, response time, and final outcome.

    Do not post reservation confirmation numbers, Choice Privileges numbers, payment-card details, room numbers during an active stay, private employee contact information, home addresses, receipts containing sensitive data, photographs of other guests or minors, vehicle license plates, medical records, or travel details that create a privacy or safety risk.

    Page Update Note

    This Comfort Inn customer-service page was updated on July 28, 2026, to verify reservation and Customer Relations numbers, add Choice Privileges support, correct the Choice Hotels headquarters and leadership, explain the independently owned franchise model, update cancellation and refund guidance, distinguish direct and third-party reservations, add billing and complaint-escalation procedures, include an exact Comfort Inn corporate-office resource, and accurately summarize the live CustomerServiceNumbers.com review.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Comfort Inn, Comfort Inn & Suites, Comfort Suites, Choice Hotels International, an individual hotel owner or franchisee, an online travel agency, payment processor, card issuer, insurer, loyalty partner, or government agency.

    This page is provided for informational and customer-review purposes. Phone numbers, hours, addresses, hotel ownership, leadership, rates, amenities, cancellation terms, pet policies, deposits, loyalty rules, and property procedures can change. Verify important information through Choice Hotels, the individual hotel, and the company that processed the reservation.

    CustomerServiceNumbers.com cannot locate or cancel a reservation, issue a refund, release a card authorization, award Choice Privileges points, inspect a hotel room, recover lost property, or investigate a safety complaint. Contact the responsible hotel, Choice Hotels department, booking provider, financial institution, insurer, emergency service, or government authority directly.

  • Reach Best Western Customer Service – Reviews And Complaints

    Before booking a stay at Best Western, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Best Western is a global hotel chain offering a wide range of accommodations, from budget-friendly options to upscale hotels.

    How to Contact Best Western

    You can reach Best Western customer service using the following details:

    • Phone Number: 1-800-780-7234
    • Email Support: Best Western offers support through their online contact form available on their website.
    • Customer Service Hours: 24/7 phone support
    • Corporate Address: Best Western Hotels & Resorts, 6201 N. 24th Parkway, Phoenix, AZ 85016
    • Website: https://www.bestwestern.com

    Best Western Customer Support Reviews and Complaints

    When considering booking a stay at Best Western, it’s helpful to review their customer service feedback. Best Western competes with other hotel chains like Marriott, Hilton, Holiday Inn, and Wyndham. Customer reviews often highlight the affordability and consistency of Best Western properties, as well as the benefits of the Best Western Rewards program. However, some complaints focus on issues related to cleanliness, customer service at specific locations, and reservation management.

    Best Western is known for offering comfortable accommodations at competitive prices, with properties located in cities, towns, and tourist destinations around the world. The brand includes various tiers of hotels, such as Best Western Plus and Best Western Premier, catering to different traveler needs.

    Comparing Best Western with other hotel chains can help you determine which company offers the best accommodations, pricing, and customer support for your travel plans. Evaluating customer reviews and complaints is an important step in making an informed decision about your next hotel stay.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about booking a stay at Best Western.

    Note: This website listing is not associated with Best Western. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Best Western does not provide support services directly through this website. For any questions or concerns about Best Western products or services, contact their customer service representative directly.

  • Embassy Suites Customer Service – Complaints And Reviews

    Before staying at Embassy Suites, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Embassy Suites is a hotel brand under the Hilton Worldwide portfolio, known for offering spacious suites, complimentary breakfast, and evening receptions.

    How to Contact Embassy Suites

    You can reach Embassy Suites customer service using the following details:

    • Phone Number: 1-800-362-2779
    • Email Support: Embassy Suites offers support through their online contact form available on their website.
    • Customer Service Hours: 24/7 support available
    • Corporate Address: Embassy Suites by Hilton, 7930 Jones Branch Drive, McLean, VA 22102
    • Website: https://www.embassysuites.com/

    Embassy Suites Customer Support Reviews and Complaints

    When considering staying at Embassy Suites, it’s helpful to review their customer service feedback. Embassy Suites competes with other hotel brands like Marriott, Hyatt, and Holiday Inn. Customer reviews often highlight the spaciousness of the suites, complimentary services, and family-friendly atmosphere at Embassy Suites. However, some complaints focus on issues related to customer service, room cleanliness, and reservation management.
    Comparing Embassy Suites with other hotel brands can help you determine which offers the best accommodations, pricing, and customer support for your travel needs. Evaluating customer reviews and complaints is an important step in making an informed decision about your next hotel stay.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about staying at Embassy Suites.

    Note: This website listing is not associated with Embassy Suites. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Embassy Suites does not provide support services directly through this website. For any questions or concerns about Embassy Suites services, contact their customer service representative directly.

  • Clarion Customer Service, Phone Number & Complaints

    Before contacting Clarion customer service, it helps to know whether your issue should go to the local hotel, Choice Hotels reservations, Customer Relations, or Choice Privileges rewards support. Clarion is a Choice Hotels brand, so most Clarion customer service, reservations, refunds, billing, rewards, and hotel-stay complaints are handled through Choice Hotels support channels.

    Clarion Customer Service Phone Number and Support

    Use the contact options below for Clarion customer service and Choice Hotels support. For the fastest help, choose the department that matches your issue.

    Choose the Correct Clarion Support Route

    Clarion hotel support can involve both the local property and Choice Hotels. Choosing the right route can save time, especially for reservations, refunds, deposits, billing, rewards, and complaints.

    • Current stay or same-day hotel issue: Contact the front desk or hotel manager first. This is usually best for room condition, noise, housekeeping, parking, breakfast, pool, shuttle, maintenance, or accessibility concerns.
    • New or existing reservation: Call Clarion / Choice Hotels reservations at 1-877-424-6423 or use the official reservation tools on ChoiceHotels.com.
    • Complaint after a stay: Contact Choice Hotels Customer Relations at 1-800-300-8800 or submit the online customer service form.
    • Missing points or Choice Privileges account help: Use the Choice Privileges Service Center at 1-888-770-6800.
    • Billing or receipt request: Start with the hotel where you stayed, then use Choice Hotels Customer Relations if the charge, receipt, deposit, or refund remains unresolved.
    • Third-party booking issue: If you booked through Expedia, Booking.com, Priceline, a travel agency, or another outside platform, you may also need to contact that booking provider because refund and cancellation rules can depend on where you booked.

    What to Have Ready Before Contacting Clarion

    Before calling the Clarion customer service phone number or submitting a complaint through Choice Hotels, gather the details that support agents usually need.

    • Hotel name, city, and street address
    • Stay dates, check-in date, and checkout date
    • Confirmation number or reservation email
    • Name used on the reservation
    • Choice Privileges number, if applicable
    • Receipt, hotel folio, or billing statement
    • Photos of room problems, maintenance issues, or property concerns, if relevant
    • Names or job titles of hotel staff you already spoke with, if appropriate
    • A short summary of what happened and the resolution you want

    Do not post private information in the public review section below. Keep reservation numbers, room numbers, full receipts, payment card details, passport or ID images, travel itineraries, medical or accessibility details, home addresses, emails, phone numbers, and Choice Privileges account screenshots out of public comments.

    Common Reasons Customers Contact Clarion Support

    Customers may contact Clarion customer service or Choice Hotels support for many hotel-related issues, including:

    • Making, changing, or canceling a Clarion reservation
    • Refund questions after a canceled or interrupted stay
    • Hotel deposits, holds, pending charges, or duplicate billing
    • Missing receipts or hotel folios
    • Room cleanliness, pests, maintenance, odor, HVAC, plumbing, or noise complaints
    • Accessibility, service animal, or special-request issues
    • Shuttle, parking, breakfast, pool, Wi-Fi, or amenity problems
    • Choice Privileges points, missing stays, account access, or rewards questions
    • App or website login problems
    • Gift card, promotional rate, or member-rate questions
    • Concerns about staff behavior or unresolved local hotel complaints

    Reservation, Refund, Deposit, and Billing Help

    For reservation help, call 1-877-424-6423 or manage your booking through ChoiceHotels.com. If your reservation was made directly through Choice Hotels, Choice support can usually review the booking details, cancellation policy, rate type, and confirmation record.

    Refunds and deposits may depend on the rate you booked, the local hotel policy, the cancellation deadline, and whether you booked direct or through a third-party travel site. If you are disputing a hotel charge, start by asking the local Clarion property for a written explanation of the charge. If the issue is not resolved, contact Choice Hotels Customer Relations at 1-800-300-8800 and include your confirmation number, stay dates, receipt, and the amount being disputed.

    For pending credit card holds, remember that a temporary authorization may appear before a final charge posts. If the hold remains after checkout longer than expected, contact the hotel first and then your card issuer if needed.

    Choice Privileges, App, and Rewards Support

    Clarion guests who are Choice Privileges members may need help with missing points, missing stays, reward nights, member rates, account login issues, app problems, or point expiration questions. For Choice Privileges account support, call 1-888-770-6800. For Choice Privileges reservations, call 1-800-521-2121.

    If a stay is missing from your rewards account, keep your hotel receipt and confirmation email. Points may not post immediately, and some rates or third-party bookings may not qualify for rewards. When contacting support, provide your Choice Privileges number, hotel location, stay dates, and reservation details.

    Clarion Complaints and Escalation Tips

    If you have a Clarion complaint, start with the person who can fix the issue fastest. For an active stay, that is usually the front desk, manager on duty, or general manager. Ask for the issue to be documented before you leave the property.

    If the local hotel does not resolve the problem, contact Choice Hotels Customer Relations at 1-800-300-8800 or use the official customer service form. Explain the problem clearly and include the hotel location, dates, confirmation number, photos, receipt, and the resolution you are requesting.

    For serious concerns involving safety, unauthorized charges, discrimination, major room condition problems, or repeated unresolved complaints, keep written records of every contact attempt. Include dates, times, names, case numbers, and screenshots of reservation or billing details.

    Scam, Privacy, and Travel Safety Warning

    Be careful with unofficial phone numbers, fake hotel support pages, social media replies, and search ads that claim to be Clarion customer service. Scammers may ask for gift cards, payment app transfers, remote access to your device, or unnecessary personal information. Clarion and Choice Hotels support should not ask you to pay a “refund fee” with a gift card or cryptocurrency.

    When reviewing a hotel online, avoid posting private travel details. Do not include confirmation numbers, hotel folios, room numbers, passport or ID images, credit card screenshots, full receipts, home addresses, travel plans, employee payroll details, accessibility paperwork, medical details, or Choice Privileges account screenshots.

    What to Expect When Contacting Clarion

    Choice Hotels support may ask for your reservation information, hotel location, stay dates, and a description of the problem. For billing, refund, or deposit issues, they may need your hotel folio or the last four digits of the payment card used. For rewards issues, they may need your Choice Privileges account number and proof of stay.

    Some issues can be handled by central reservations or Customer Relations. Other issues, especially room condition, staff behavior, deposits, parking, shuttle service, maintenance, or local fees, may need input from the independently operated hotel property. Keep your request clear and ask for a case number or written follow-up when available.

    Clarion Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently shows no posted Clarion reviews for this listing. Because there are not enough live CSN reviews on this page, this post does not summarize customer sentiment or claim broad Clarion review themes.

    If you have contacted Clarion customer service, called the Clarion phone number, worked with Choice Hotels Customer Relations, requested a refund, disputed a deposit, reported a room problem, or tried to resolve a Choice Privileges issue, you can leave a review below. Please keep your review focused on your experience and remove private reservation, payment, travel, or account information before posting.

    Frequently Asked Questions About Clarion Customer Service

    What is the Clarion customer service phone number?

    The main Clarion / Choice Hotels reservations phone number is 1-877-424-6423. For customer relations and complaints, call 1-800-300-8800.

    Who owns Clarion hotels?

    Clarion is a Choice Hotels brand. Customer service, reservations, rewards, and brand-level support are handled through Choice Hotels support channels.

    How do I file a Clarion complaint?

    For an issue during your stay, start with the local hotel manager. If the issue is not resolved, contact Choice Hotels Customer Relations at 1-800-300-8800 or submit the official online customer service form.

    How do I contact Clarion about a refund?

    If you booked directly through Choice Hotels or Clarion, contact the hotel first and then Choice Hotels Customer Relations. If you booked through a third-party travel site, you may also need to contact that booking platform because cancellation and refund rules can vary.

    How do I get help with Choice Privileges points from a Clarion stay?

    Call the Choice Privileges Service Center at 1-888-770-6800. Have your Choice Privileges number, hotel location, stay dates, and receipt ready.

    Can I post my confirmation number or receipt in a review?

    No. Do not post confirmation numbers, receipts, hotel folios, credit card details, room numbers, travel itineraries, passport or ID images, rewards screenshots, medical details, phone numbers, email addresses, or home addresses in public comments.

    Related Customer Service Resources

    Page Update Note

    This Clarion customer service page was updated on June 29, 2026, to verify current Choice Hotels support numbers, add Customer Relations and Choice Privileges routes, update the corporate office information, remove unsupported review-theme claims, add hotel-specific privacy warnings, and improve guidance for reservations, refunds, deposits, rewards, billing, complaints, and escalation.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, support routes, complaint resources, and company contact information since 2004. CSN is not affiliated with Clarion or Choice Hotels. This page is designed to help readers find the right Clarion support route and share customer service experiences in a public review format.

    Share Your Experience

    Have you contacted Clarion customer service, called the Clarion phone number, used Choice Hotels Customer Relations, requested a refund, disputed a deposit, reported a room issue, or worked with Choice Privileges support? Share your experience below to help other travelers understand what happened and which support route worked best.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with Clarion, Choice Hotels, or any independently operated Clarion property. This page is for informational, review, and complaint-sharing purposes only. Phone numbers, hotel policies, refund rules, deposit practices, rewards terms, local property ownership, and support hours can change. Contact Clarion, Choice Hotels, or the specific hotel directly for the most current information.

  • Reach Radisson Customer Service – Reviews And Complaints

    Before booking a stay at Radisson, it’s important to be aware of Radisson’s customer service, including the contact information, reviews, ratings, and complaints listed below.

    Radisson Customer Support Reviews and Complaints

    When considering booking a room at Radisson, a well-known hotel chain, it’s helpful to review Radisson customer service reviews and complaints. Radisson offers a range of hotels and resorts around the world, providing comfortable accommodations and a variety of amenities for business and leisure travelers. The company has received various feedback from guests regarding their experience and service. Reviews often highlight the quality of the rooms, the friendly staff, and the convenient locations, while some complaints focus on issues like room maintenance, booking errors, and customer support responsiveness. Comparing Radisson with competitors like Marriott, Hilton, Ramada, and Hyatt can provide a broader perspective on customer service experiences in the hotel industry.

    How to Contact Radisson

    To contact Radisson, you can use the following information:

    • General Customer Service Phone Number: 1-800-300-8800
    • Email Support: Radisson offers support through their online contact form or via email at customer.service@radissonhotels.com
    • Reservations and Customer Service Hours: Available 24/7 through the Radisson hotline.
    • Corporate Office Address: Radisson Hotel Group, 701 Carlson Parkway, Minnetonka, MN 55305
    • Website: www.radissonhotels.com

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about booking a stay at Radisson.

    Note: This website listing is not associated with Radisson Hotel Group. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Radisson does not provide support services directly through this website. For any questions or concerns about Radisson services, contact their customer service representative directly.

  • Ramada Customer Service Phone Number & Complaints

    Ramada guests often contact customer service for reservations, hotel stay complaints, billing issues, refund requests, deposit holds, Wyndham Rewards questions, accessibility concerns, lost and found, cleanliness complaints, maintenance problems, and issues with a specific Ramada Inn or Ramada by Wyndham location.

    Because Ramada is part of Wyndham Hotels & Resorts, many Ramada customer service issues are handled through the hotel directly, Wyndham Customer Care, Wyndham Rewards, or Ramada reservations. For same-day stay problems, start with the hotel front desk or manager first. For unresolved Ramada complaints, use Wyndham Customer Care or the official Ramada contact form.

    Verified Ramada Customer Service Contact Information

    Phone number update: Older Ramada customer service listings may show 1-800-854-9517 as the general Ramada phone number. Ramada’s current contact page lists that number for reservations from the U.S. and Canada, while Customer Care/Help is listed as 1-800-466-1589.

    Brand note: Guests may search for Ramada Inn customer service, Ramada customer service, Ramada phone number, Ramada Inn complaints, or Ramada by Wyndham support. These routes generally point back to Wyndham Hotels & Resorts, the local hotel, or Wyndham Rewards depending on the issue.

    Choose the Correct Ramada Support Route

    For Current Hotel Stay Problems

    Contact the front desk or hotel manager first if you are currently at a Ramada hotel and have a room problem, cleanliness concern, safety concern, noise issue, missing amenity, maintenance problem, or billing question. The local hotel can often correct the issue faster than a national call center.

    For Ramada Reservations

    Call 1-800-854-9517 for Ramada reservations from the U.S. and Canada. You can also use Wyndham’s broader reservations number at 1-800-407-9832. For changes or cancellations, have your confirmation number, hotel name, stay dates, and booking channel ready.

    For Ramada Complaints After a Stay

    Use the Ramada “About My Stay” contact form or call Wyndham Customer Care at 1-800-466-1589. Include the hotel name, city, stay dates, confirmation number, room issue, photos if appropriate, and the resolution requested.

    For Booking Site or Website Problems

    Use Ramada’s “Help with Our Website” form if you had trouble making a reservation, logging in, completing payment, applying a rate, using a promotion, or receiving a confirmation email on WyndhamHotels.com.

    For Wyndham Rewards Questions

    Use Wyndham Rewards support if your issue involves points, membership, login, missing stay credit, reward nights, account access, or member rates. Ramada stays may involve Wyndham Rewards rules, so keep your member number, stay dates, and confirmation number ready.

    For Third-Party Booking Problems

    If you booked Ramada through Expedia, Booking.com, Hotels.com, Priceline, a travel agent, employer portal, or another third-party site, contact that booking company first for cancellation, refund, rate, and payment disputes. The hotel may still help with stay issues, but the third-party seller may control the payment and refund process.

    What to Have Ready Before Contacting Ramada Customer Service

    • Ramada hotel name, city, state, and country
    • Confirmation number or reservation number
    • Check-in and check-out dates
    • Booking channel: Ramada/Wyndham direct, phone, app, travel site, employer portal, or travel agent
    • Wyndham Rewards member number, if applicable
    • Receipt, folio, deposit hold, or billing statement
    • Photos of room conditions or maintenance issues, if relevant and safe to share privately
    • Names or titles of hotel staff spoken with, if available
    • A short timeline of what happened and the resolution requested

    Common Reasons Guests Contact Ramada Customer Service

    • Reservation changes, cancellation questions, or booking errors
    • Refund requests or cancellation-policy disputes
    • Deposit holds, duplicate charges, or incorrect hotel folios
    • Room cleanliness, maintenance, pest, odor, or safety complaints
    • Noise, security, parking, or property-condition concerns
    • Missing amenities, breakfast issues, or accessibility concerns
    • Wyndham Rewards points, member rates, or missing stay credit
    • Lost and found, forgotten items, or damaged property complaints
    • Problems with a hotel booked through a third-party travel site
    • Escalating Ramada Inn reviews or unresolved Ramada complaints

    Ramada Refunds, Deposits, and Billing Help

    Ramada refund and billing issues can depend on how the room was booked, whether the hotel is independently owned or managed, the rate rules, cancellation deadline, deposit policy, and whether a third-party booking site collected payment.

    • Ask whether the charge came from the hotel, Wyndham, or a third-party booking company.
    • Request a copy of the hotel folio before disputing a charge.
    • For deposit holds, ask when the hotel released the hold and contact your bank for posting timing.
    • For early checkout or cancellation disputes, ask for the written rate and cancellation policy.
    • For serious stay complaints, document the issue before checkout when possible.

    Ramada Accessibility, Safety, and Property Concerns

    If your issue involves accessibility, disability accommodation, room safety, security, pests, mold, broken locks, unsafe conditions, or a serious property concern, report it to the hotel manager immediately and document the concern with dates, times, photos, and staff names when appropriate.

    For website accessibility problems, Wyndham says guests can contact accessibility@wyndham.com. For emergency safety concerns, contact hotel staff, local emergency services, or the appropriate authorities right away.

    Scam, Travel, and Privacy Warning

    Be careful with fake hotel booking sites, fake Ramada phone numbers, fake refund emails, travel prize scams, phishing messages, and unofficial customer service pages. Scammers may use hotel-brand names to collect payment cards, confirmation numbers, account logins, or travel details.

    • Use WyndhamHotels.com, the Ramada contact page, Wyndham Rewards, or the hotel directly before sharing booking details.
    • Do not post confirmation numbers, full receipts, room numbers, home addresses, phone numbers, emails, payment details, Wyndham Rewards screenshots, travel itineraries, passport/ID images, or medical/accessibility details in public reviews.
    • Do not share account passwords, verification codes, or payment card details with anyone who contacts you unexpectedly.
    • If you see an unfamiliar Ramada or Wyndham charge, contact the hotel, Wyndham Customer Care, the booking site, and your payment card issuer.

    How to Escalate a Ramada Complaint

    1. Start with the hotel: Ask the front desk or manager to resolve room, stay, service, safety, billing, or cleanliness concerns before checkout when possible.
    2. Document the issue: Save the confirmation number, hotel folio, photos, staff names, call notes, and emails.
    3. Use Wyndham Customer Care: Call 1-800-466-1589 or submit the Ramada “About My Stay” form.
    4. Contact the booking company when needed: If the reservation was made through a travel site, use that company’s refund or cancellation process.
    5. Escalate to corporate only after normal routes fail: Wyndham corporate headquarters is best for unresolved complaints, repeated failed support attempts, or written corporate-level escalation.
    6. Keep the complaint factual: Include dates, location, confirmation number, what happened, who you contacted, and the specific resolution requested.

    What to Expect When Contacting Ramada

    Ramada or Wyndham support may ask for the hotel location, confirmation number, stay dates, guest name, contact information, booking channel, Wyndham Rewards number, and details about the issue. Many Ramada hotels are franchised or locally managed, so Customer Care may need to contact the hotel before giving a final answer about refunds, credits, or complaint resolution.

    Ramada Customer Service FAQ

    What is the Ramada customer service phone number?

    For Ramada Customer Care/Help, call 1-800-466-1589. For Ramada reservations from the U.S. and Canada, call 1-800-854-9517.

    What is the Ramada phone number for reservations?

    The Ramada reservations phone number listed on the official Ramada contact page is 1-800-854-9517.

    How do I file a Ramada complaint?

    Start with the hotel manager if the issue happened during a stay. For unresolved Ramada complaints, use the Ramada “About My Stay” form or call Wyndham Customer Care at 1-800-466-1589.

    How do I contact Ramada about a refund?

    Contact the hotel first if the hotel charged you directly. If you booked through a third-party travel site, contact that company first. For unresolved refund complaints, use Wyndham Customer Care and provide your confirmation number, stay dates, receipt, and cancellation or checkout details.

    How do I get help with Wyndham Rewards for a Ramada stay?

    Use Wyndham Rewards support for points, missing stay credit, account access, reward nights, and member-rate questions. Have your Wyndham Rewards member number and Ramada stay details ready.

    Where is Ramada corporate office?

    Ramada is part of Wyndham Hotels & Resorts. Wyndham Hotels & Resorts is headquartered at 22 Sylvan Way, Parsippany, NJ 07054.

    Is CustomerServiceNumbers.com affiliated with Ramada?

    No. CustomerServiceNumbers.com is independent and is not affiliated with Ramada, Ramada by Wyndham, Wyndham Hotels & Resorts, Wyndham Rewards, or any individual Ramada hotel.

    Ramada Customer Service Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently does not have enough live Ramada reviews on this page to summarize reliable CSN-specific customer sentiment. The live review section shows 0 out of 5 stars based on 0 reviews.

    If Ramada Inn reviews are added later, this section can be updated to summarize real CSN review themes such as reservations, refunds, deposit holds, room cleanliness, maintenance, safety, Wyndham Rewards, hotel staff response, third-party booking problems, or customer service follow-up.

    Related Customer Service Resources

    Page Update Note

    Page updated on June 29, 2026. This update refreshed Ramada customer service phone number routing, Wyndham Customer Care details, reservations support, corporate address, hotel complaint escalation, refund and deposit guidance, Wyndham Rewards support, privacy warnings, related resources, and CSN review handling.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and not affiliated with Ramada. The goal of this page is to help consumers find the right support route, compare service experiences, and share reviews without exposing private booking, payment, travel, Wyndham Rewards, accessibility, or account information.

    Share Your Experience with Ramada

    If you contacted Ramada customer service, called the Ramada phone number, filed a Ramada complaint, used Wyndham Customer Care, stayed at a Ramada Inn, had a refund or billing issue, dealt with a Wyndham Rewards problem, or escalated a hotel complaint, you can share your experience below. Please describe what happened, which support route you used, and whether the issue was resolved.

    Privacy reminder: Do not include confirmation numbers, full receipts, room numbers, home addresses, phone numbers, emails, payment card details, Wyndham Rewards account screenshots, travel itinerary details, passport or ID images, medical or accessibility details, photos of minors, or screenshots that show private booking, payment, or account information.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is an independent consumer information and review website. This page is not affiliated with, endorsed by, or operated by Ramada, Ramada by Wyndham, Wyndham Hotels & Resorts, Wyndham Rewards, or any individual Ramada hotel. Contact details are provided for informational purposes and may change. Always verify reservations, cancellations, refunds, deposits, rewards, accessibility, safety, privacy, and account information through official Ramada, Wyndham, hotel, or booking-channel support.

  • Reach Rodeway Inn Customer Service – Reviews And Complaints

    Before booking a stay at Rodeway Inn, it’s important to be aware of Rodeway Inn’s customer service, including the contact information, reviews, ratings, and complaints listed below.

    Rodeway Inn Customer Service Reviews and Complaints

    When considering booking a room at Rodeway Inn, a budget-friendly hotel chain, it’s helpful to review Rodeway Inn customer service reviews and complaints. Rodeway Inn is part of the Choice Hotels family, offering affordable accommodations for travelers. The company has received various feedback from guests regarding their experience and service. Reviews often highlight the value for money, the convenience of locations, and the basic amenities provided, while some complaints focus on issues like room cleanliness, maintenance, and customer support responsiveness. Comparing Rodeway Inn with competitors like Motel 6, Super 8, and Days Inn can provide a broader perspective on customer service experiences in the budget hotel industry.

    How to Contact Rodeway Inn

    To contact Rodeway Inn, you can use the following information:

    • General Customer Service Phone Number: 1-800-300-8800 (Choice Hotels Customer Service)
    • Email Support: Rodeway Inn offers support through the Choice Hotels online contact form.
    • Reservations and Customer Service Hours: Available 24/7 through the Choice Hotels hotline.
    • Corporate Office Address: Choice Hotels International, Inc., 1 Choice Hotels Circle, Rockville, MD 20850
    • Website: www.choicehotels.com/rodeway-inn

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about booking a stay at Rodeway Inn.

    Note: This website listing is not associated with Rodeway Inn or Choice Hotels International, Inc. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Rodeway Inn does not provide support services directly through this website. For any questions or concerns about Rodeway Inn services, contact their customer service representative directly.

  • Reach Super 8 Customer Service – Reviews And Complaints

    Before booking a stay at Super 8, it’s important to be aware of Super 8’s customer service, including the contact information, reviews, ratings, and complaints listed below.

    Super 8 Customer Service Reviews and Complaints

    When considering booking a room at Super 8, a budget-friendly hotel chain, it’s helpful to review Super 8 customer service reviews and complaints. Super 8 is part of the Wyndham Hotels & Resorts family, offering affordable accommodations for travelers across the United States and beyond. The company has received various feedback from guests regarding their experience and service. Reviews often highlight the value for money, the convenience of locations, and the basic amenities provided, while some complaints focus on issues like room cleanliness, maintenance, and customer support responsiveness. Comparing Super 8 with competitors like Motel 6, Days Inn, and Rodeway Inn can provide a broader perspective on customer service experiences in the budget hotel industry.

    How to Contact Super 8

    To contact Super 8, you can use the following information:

    • General Customer Service Phone Number: 1-800-800-8000
    • Email Support: Super 8 offers support through the Wyndham Hotels online contact form.
    • Reservations and Customer Service Hours: Available 24/7 through the Wyndham Hotels hotline.
    • Corporate Office Address: Wyndham Hotels & Resorts, Inc., 22 Sylvan Way, Parsippany, NJ 07054
    • Website: www.wyndhamhotels.com/super-8

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about booking a stay at Super 8.

    Note: This website listing is not associated with Super 8 or Wyndham Hotels & Resorts, Inc. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Super 8 does not provide support services directly through this website. For any questions or concerns about Super 8 services, contact their customer service representative directly.

  • Hotels.com Customer Service, Booking and Refund Help

    Hotels.com is an Expedia Group travel-booking brand that helps customers search for and reserve hotels, vacation accommodations, and other eligible travel services. Customer support is available 24 hours a day, 365 days a year through Hotels.com’s official chat and telephone-routing system.

    Hotels.com does not currently publish one static U.S. customer-service number on its contact page. Customers are asked several questions so the company can display the phone or chat route that matches the reservation and problem. Use only the official Hotels.com website or app because fraudulent support numbers may appear in search advertisements and unofficial directories.

    Hotels.com Customer Service and Support

    Hotels.com does not currently publish one general customer-service email address. Sign in to the account used for the booking and use the Help Center, Trips page, chat, or official phone-routing tool.

    How to Get the Correct Hotels.com Phone Number

    1. Open the official Hotels.com contact page.
    2. Sign in to the account used for the reservation when possible.
    3. Select the booking or type of problem.
    4. Answer the support-routing questions.
    5. Choose chat or the telephone option displayed by Hotels.com.

    The correct phone route may depend on the customer’s location, booking type, travel date, payment method, and whether the reservation involves a hotel, vacation property, car, or another travel service.

    Do not rely on a phone number solely because it appears at the top of a search result. Hotels.com warns that fake telephone numbers are circulated through misleading advertisements and unofficial webpages.

    Information to Have Before Contacting Hotels.com

    • Hotels.com itinerary or confirmation number
    • Email address used for the booking
    • Traveler’s name as entered on the reservation
    • Property name and location
    • Check-in and checkout dates
    • Property confirmation number when available
    • Payment date and amount
    • Last four digits of the payment card when requested through an official channel
    • Cancellation or refund confirmation
    • Chat transcripts, receipts, screenshots, and property correspondence
    • A concise description of the requested resolution

    Do not disclose a password, one-time passcode, complete payment-card number, bank-account credentials, passport information, or another traveler’s private information.

    How to Find a Hotels.com Booking

    Sign in and open the Trips section to locate an upcoming, canceled, or completed reservation. A customer who booked without signing in may be asked for the email address and confirmation number used during checkout.

    If a confirmation email does not arrive within 24 hours:

    1. Check spam, junk, and deleted-email folders.
    2. Search for messages from Hotels.com.
    3. Confirm that the correct email address was entered.
    4. Check whether the card shows a pending or completed charge.
    5. Open the Hotels.com Help Center and contact support.

    Do not make a second reservation until you have checked whether the first booking was completed. Duplicate bookings can create multiple charges and separate cancellation obligations.

    Hotels.com and the Hotel Have Different Responsibilities

    Hotels.com provides the booking platform and customer-support tools. The hotel, vacation-rental operator, or other travel provider supplies the accommodation or travel service.

    Hotels.com may handle:

    • The website and app
    • Booking confirmation
    • Pay Now payment processing
    • Online reservation changes and cancellations
    • One Key account and reward questions
    • Customer-service cases
    • Communication between the customer and property

    The property may handle:

    • Check-in and room assignment
    • Room condition and cleanliness
    • Parking, breakfast, pools, and other amenities
    • Accessibility at the property
    • Pet policies
    • Local taxes and resort fees
    • Incidental deposits
    • Pay Later charges
    • Property-issued refunds
    • Lost property
    • Employee conduct and onsite safety

    A complaint should clearly identify what Hotels.com did, what the property did, and which company took the payment.

    Hotels.com Pay Now and Pay Later Bookings

    Pay Now

    For a Pay Now reservation, the booking amount is normally charged when the reservation is made. For many U.S. transactions, current Hotels.com terms identify Travelscape, LLC as the Expedia Group company taking the payment.

    The charge may include:

    • The accommodation price
    • Tax-recovery charges
    • Service or facilitation fees
    • Other amounts disclosed during checkout

    Pay Later

    For a Pay Later reservation, the property normally charges the payment method at check-in, checkout, or another time disclosed during booking. The transaction may be processed in the property’s local currency.

    A Pay Later property may also place a separate authorization or deposit on the card for incidental expenses.

    Identify Who Charged You

    Review the confirmation, receipt, card statement, and final hotel folio. The payment may have been collected by:

    • Hotels.com or an Expedia Group payment company
    • Travelscape, LLC
    • The hotel or accommodation provider
    • A payment processor
    • A separate provider for parking, transportation, insurance, or another travel service

    The company that took the payment is generally the company that must process an approved refund.

    How to Change a Hotels.com Reservation

    Open the reservation through Hotels.com Trips and look for a change or cancellation option. Available changes depend on the property’s rules and current availability.

    Possible changes include:

    • Check-in or checkout dates
    • Room type
    • Number of travelers
    • Guest name
    • Bed preference
    • Special requests

    A change can result in a different room rate, taxes, fees, or cancellation deadline. Some reservations do not permit changes after booking.

    Do not cancel a reservation merely to change it unless you have confirmed that replacement accommodations are available and understand whether the original booking is refundable.

    Hotels.com Cancellation Policy

    Hotels.com does not have one cancellation policy that applies to every reservation. The property’s rules, room type, rate, travel dates, and booking conditions control.

    A booking may be:

    • Fully refundable before a specified deadline
    • Partially refundable
    • Subject to a one-night or percentage penalty
    • Nonrefundable immediately after booking
    • Changeable but not cancellable
    • Non-changeable and nonrefundable

    Review the exact deadline in the booking confirmation. Cancellation deadlines are generally based on the property’s local time rather than the traveler’s home time zone.

    How to Cancel

    1. Sign in to Hotels.com.
    2. Open Trips.
    3. Select the reservation.
    4. Choose Change or Cancel when available.
    5. Review the refund amount and cancellation penalty.
    6. Complete the cancellation.
    7. Save the cancellation confirmation.

    Contact Hotels.com support when the cancellation option is unavailable, the deadline is unclear, or the reservation was changed by the property.

    Nonrefundable Hotels.com Reservations

    A nonrefundable rate normally does not provide an automatic right to a refund, even when travel plans change because of illness, weather, transportation problems, family circumstances, or an accidental booking.

    A customer may ask Hotels.com and the property to consider an exception, but neither company is required to approve one unless the booking terms, applicable law, travel protection, or another binding policy provides that right.

    Do not cancel the booking until the support representative explains whether cancellation will forfeit the entire amount.

    Hotels.com No-Show and Late-Arrival Problems

    If you cannot arrive on the first reserved night but still need the remaining nights, contact Hotels.com and the property before the original check-in date.

    Without advance notice:

    • The property may mark the reservation as a no-show.
    • A Pay Later card may be charged a no-show penalty.
    • The remaining nights may be canceled.
    • The room may be released to another traveler.
    • A refund may be limited or denied under the property’s rules.

    Keep the employee’s name, time of contact, and written confirmation that the reservation remains active.

    Hotels.com Refunds

    Refund eligibility depends on the booking rules, cancellation timing, payment company, property decision, and reason for the request.

    Approved refunds are generally returned to the payment method used for the original booking. Hotels.com states that when it processes a qualifying refund, it normally credits the original card within 24 hours. The bank or card issuer then controls when the credit appears.

    How to Track a Missing Refund

    1. Locate the cancellation or refund confirmation.
    2. Confirm who took the original payment.
    3. Ask for the refund amount and processing date.
    4. Request a refund reference or transaction number.
    5. Check whether the original card account remains open.
    6. Contact the card issuer after the stated processing period.
    7. Provide Hotels.com and the financial institution with the same documentation.

    A property-issued Pay Later refund may follow the hotel’s own payment process, which Hotels.com may not be able to see.

    Hotel Check-In Problems

    Contact both the property and Hotels.com immediately when:

    • The property cannot find the reservation.
    • The hotel says it did not receive payment.
    • The room type is unavailable.
    • The property is closed.
    • The hotel is overbooked.
    • The property refuses the confirmed rate.
    • The hotel demands an unexpected additional payment.
    • The accommodation materially differs from the listing.

    Do not leave the property without documenting the problem unless remaining there would be unsafe. Ask the property to state in writing why it cannot honor the reservation.

    Take screenshots of the listing, confirmation, room type, included amenities, fees, and cancellation rules. Keep receipts for reasonable replacement accommodations and transportation.

    Overbooked or Unavailable Hotels.com Reservations

    A property or Hotels.com may sometimes cancel or change a booking because the hotel is overbooked, closed, damaged, unavailable, or affected by a technical or inventory problem.

    Ask Hotels.com:

    • Whether the original reservation remains valid
    • Whether an alternative property is being offered
    • Whether the replacement has comparable location and features
    • Who will pay any difference in price
    • Whether transportation expenses will be considered
    • Whether the original payment will be refunded
    • When written confirmation will be provided

    Hotels.com’s terms state that it will make reasonable efforts to provide notice and offer assistance, alternatives, or a refund when Hotels.com or the provider cancels a booking.

    Room Condition, Cleanliness, and Property Complaints

    Report an onsite problem to the front desk or property manager as soon as it is discovered. Give the property an opportunity to inspect the room and offer cleaning, maintenance, a room move, or another solution.

    Document:

    • The date and time
    • The room condition
    • Photographs or video
    • The employee or manager contacted
    • The solution offered
    • Any denied request
    • Replacement-hotel or transportation receipts

    Contact Hotels.com during the stay when the property does not respond or the listing materially misrepresented the accommodation.

    Serious health, fire, crime, accessibility, or safety matters may also need to be reported to emergency services or the appropriate local government agency.

    Hotels.com Charges, Deposits, and Additional Hotel Fees

    The amount paid through Hotels.com may not include every amount due at the property. Depending on the listing and destination, additional charges may include:

    • Incidental deposits
    • Resort or destination fees
    • Parking
    • Pet fees
    • Local tourist or city taxes
    • Extra-person charges
    • Breakfast or meal charges
    • Damage or smoking fees
    • Early check-in or late-checkout fees

    Review the Fees and Policies and Important Information sections before booking. Contact the property directly when a particular charge or deposit is important to the decision.

    Incidental Holds

    A hotel may place a temporary authorization on the payment card at check-in. The hotel controls when it releases the hold, while the card issuer controls when the available funds or credit are restored.

    Ask the hotel for:

    • The authorization amount
    • The reason for the hold
    • The release date
    • A final zero-balance or corrected folio

    Duplicate or Unrecognized Hotels.com Charges

    Before disputing a charge, compare it with:

    • Hotels.com Pay Now reservations
    • Pay Later hotel charges
    • Incidental authorizations
    • Separate taxes or resort fees
    • Multiple rooms
    • Duplicate reservations
    • One Key or card adjustments
    • Travel protection or another add-on

    Contact Hotels.com and the property to identify the transaction. Request an itemized receipt and a written explanation.

    If a settled charge remains unauthorized or incorrect, contact the card issuer promptly. Do not rely solely on a pending customer-service case when a financial institution’s dispute deadline is approaching.

    Hotels.com One Key and OneKeyCash Help

    One Key is Expedia Group’s loyalty program for eligible activity across Hotels.com, Expedia, and Vrbo.

    OneKeyCash:

    • Is promotional and has no cash value
    • Cannot be exchanged for cash
    • Can be used only where the redemption option is displayed
    • Cannot generally be used for Pay Later reservations
    • Cannot be applied to every property fee or deposit
    • May expire when an account has no qualifying activity for 18 months

    Promotional OneKeyCash may have a different expiration date. Review the offer-specific terms and account activity page.

    Missing OneKeyCash

    OneKeyCash may remain pending until the eligible stay is completed. Before contacting support, confirm:

    • You were signed in when booking.
    • The booking was eligible.
    • The stay was completed.
    • The reservation was not canceled.
    • The required posting period has passed.
    • The account used for booking is the same account being reviewed.

    OneKeyCash After Cancellation

    The handling of redeemed OneKeyCash depends on the cancellation and refund result. A qualifying full refund may restore eligible OneKeyCash, while a partial refund within a penalty window can result in forfeiture. Review the current One Key terms and contact support for the specific reservation.

    Hotels.com Login and Account Problems

    A Hotels.com login may be part of an Expedia Group Account that can also work across Expedia and Vrbo.

    For login trouble:

    • Confirm the email address used for the booking.
    • Use the official password-reset option.
    • Check spam folders for verification messages.
    • Confirm that the one-time code was requested by you.
    • Update the app.
    • Try the official website in a supported browser.
    • Contact Hotels.com through the Help Center.

    Do not give a password or one-time passcode to a caller, chat account, hotel employee, or person claiming to be Hotels.com support.

    Hotels.com Scam and Fraud Warnings

    Hotels.com warns customers that fake support numbers and fraudulent travel contacts circulate online.

    Hotels.com says it will not:

    • Ask for your account password
    • Ask for a one-time passcode
    • Demand a wire transfer
    • Require payment with gift cards
    • Ask for card information outside a legitimate checkout process

    Warning signs include:

    • A search advertisement presenting an unofficial support number
    • A caller threatening immediate cancellation unless paid
    • A message claiming a refund requires remote access to your device
    • A request to install screen-sharing software
    • A request to move payment outside Hotels.com
    • A fake hotel representative asking for new card details by text or messaging app

    End the contact and open Hotels.com independently through the official website or app.

    How to Escalate a Hotels.com Complaint

    1. Open the reservation through Hotels.com Trips.
    2. Use the official chat or phone-routing tool.
    3. Explain what happened in chronological order.
    4. Identify the hotel or other provider involved.
    5. State who took the payment.
    6. Provide the relevant screenshots, receipts, and confirmations.
    7. Ask for a case number.
    8. Request supervisory review when necessary.
    9. State the specific resolution requested.
    10. Keep the final written response.

    The requested resolution might be:

    • Restoration of a confirmed booking
    • Alternative accommodation
    • Cancellation without penalty
    • A full or partial refund review
    • Correction of a duplicate charge
    • Reinstatement of eligible OneKeyCash
    • Written clarification of the property’s rules
    • Investigation of an account-security problem

    If a financial charge remains unauthorized or materially incorrect, contact the card issuer within its dispute deadline. Suspected fraud may also be reported to the appropriate law-enforcement or consumer-protection agency.

    About Hotels.com, Expedia Group, and Travelscape

    • Travel Brand: Hotels.com
    • Brand Entity: Hotels.com, L.P.
    • U.S. Service Provider Listed in Current Terms: Expedia, Inc.
    • U.S. Pay Now Payment Company Listed in Current Terms: Travelscape, LLC
    • Parent Company: Expedia Group, Inc.
    • Expedia Group CEO: Ariane Gorin
    • Expedia Group Headquarters: 1111 Expedia Group Way W, Seattle, WA 98119
    • Expedia Group Corporate Phone: 1-206-481-4252

    The Expedia Group corporate phone and Seattle headquarters are not Hotels.com booking-support channels. Use Hotels.com’s Help Center, Trips page, chat, or official telephone-routing tool for reservation, refund, cancellation, account, and One Key assistance.

    Some regional Hotels.com legal terms continue to identify a Hotels.com, L.P. registered office at 5400 LBJ Freeway, Suite 500, Dallas, Texas 75240. That address should not be treated as a walk-in traveler-support or refund location.

    Related Travel Booking Customer Service Pages

    Expedia and Hotels.com are related Expedia Group brands. Booking.com and Airbnb are separate travel-booking platforms. Always use the support channel for the website through which the reservation was actually completed.

    Hotels.com Customer Service FAQs

    What is the official Hotels.com customer-service phone number?

    Hotels.com currently asks customers to use its official contact page and answer several questions before it displays the appropriate telephone route. This helps direct the booking to the correct department and reduces the risk of calling a fraudulent number.

    Is Hotels.com customer service available 24 hours?

    Hotels.com currently states that customer-service agents are available by phone and chat 24 hours a day, 365 days a year.

    Does Hotels.com have a customer-service email address?

    Hotels.com does not currently publish one general customer-service email address. Use the official Help Center, Trips page, chat, or phone-routing tool.

    How do I find my Hotels.com reservation?

    Sign in and open Hotels.com Trips. A guest booking may also be located using the confirmation number and the email address used during checkout.

    How do I cancel a Hotels.com reservation?

    Open the booking through Trips and select Change or Cancel when available. Review the cancellation deadline and refund amount before confirming.

    Can Hotels.com refund a nonrefundable booking?

    A nonrefundable booking does not normally provide an automatic refund right. Hotels.com or the property may consider an exception, but approval is not guaranteed.

    How long does a Hotels.com refund take?

    Hotels.com says that when it processes a qualifying refund, it normally credits the original card within 24 hours. The card issuer then controls when the credit appears on the account.

    Why did the hotel charge me after I paid Hotels.com?

    The property may be collecting an incidental deposit, resort fee, parking fee, local tax, pet charge, or another amount disclosed in the booking terms. Request an itemized hotel folio.

    What is the difference between Pay Now and Pay Later?

    Pay Now is generally charged when the reservation is made through an Expedia Group payment company. Pay Later is generally charged by the hotel or property at the stay.

    What should I do if the hotel cannot find my reservation?

    Show the hotel the confirmation and contact Hotels.com immediately through the official support route. Ask the property to document why the booking cannot be honored.

    Does Expedia own Hotels.com?

    Hotels.com is an Expedia Group brand. Current U.S. Hotels.com terms identify Expedia, Inc. as the company providing the service.

    Who is the CEO of Hotels.com?

    Hotels.com does not currently publish a separate brand CEO in the official sources reviewed. Ariane Gorin is CEO of parent company Expedia Group.

    Can OneKeyCash be used for Pay Later hotels?

    OneKeyCash generally cannot be used on Pay Later bookings. The redemption option must be displayed during checkout for an eligible booking.

    Does OneKeyCash expire?

    Base OneKeyCash may expire after 18 months without qualifying booking, earning, or redemption activity. Promotional rewards may have different deadlines.

    How can I avoid a fake Hotels.com phone number?

    Open Hotels.com directly and use its official contact page or app. Do not rely on search advertisements or websites that ask for passwords, one-time codes, wire transfers, or gift-card payments.

    Hotels.com Customer Service Reviews and Complaints

    The review section below allows travelers to share firsthand experiences involving Hotels.com reservations, cancellations, refunds, hotel check-in problems, booking errors, billing, Pay Now or Pay Later charges, One Key rewards, account access, customer support, and scam reports.

    No Hotels.com reviews have currently been submitted on this page. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

    Clearly identify whether the issue involved Hotels.com, Expedia, Travelscape, the hotel or property, a vacation-rental operator, travel insurer, card issuer, payment processor, or another travel provider.

    Share Your Hotels.com Experience

    Describe the approximate booking or stay date, property, type of reservation, payment method, problem encountered, support route used, response received, and final outcome.

    Do not post a Hotels.com confirmation number, Expedia Group account password, one-time passcode, complete card information, passport details, government identification, active room number, future travel dates, One Key account information, private telephone number, home address, or receipts containing sensitive information.

    Page Update Note

    This Hotels.com customer-service page was updated on July 28, 2026, to replace an unverified static telephone listing with the official Hotels.com support-routing process, verify 24/7 chat and telephone assistance, add scam warnings, correct Hotels.com and Expedia Group corporate information, explain Pay Now and Pay Later billing, update cancellation and refund guidance, add hotel and travel-provider distinctions, expand One Key information, add complaint escalation procedures, and accurately describe the live CustomerServiceNumbers.com review count.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Hotels.com, Hotels.com L.P., Expedia Inc., Expedia Group, Travelscape LLC, Vrbo, any hotel, vacation-rental operator, travel provider, insurer, payment processor, card issuer, host, or employee.

    This page is provided for informational and customer-review purposes. Support routes, telephone numbers, booking rules, refund terms, property policies, payment companies, One Key conditions, addresses, leadership, and travel availability can change. Verify important details through Hotels.com, the property, and the terms attached to the reservation.

    CustomerServiceNumbers.com cannot locate, change, or cancel a booking; issue a refund; restore OneKeyCash; contact a hotel; provide alternative accommodations; release a card authorization; investigate fraud; or resolve a travel emergency. Contact Hotels.com, the property, the applicable travel provider, the financial institution, insurer, emergency service, law-enforcement agency, or consumer-protection authority directly.