Category: Roadside Assistance Customer Service Information – Reviews

Roadside Assistance companies customer service phone numbers and contact information. Also, review and ratings of the companies customer service performance.

  • Reach Kia Roadside Customer Service – Reviews And Complaints

    Kia Roadside Assistance Customer Service Reviews and Complaints

    When considering using Kia Roadside Assistance for your vehicle’s emergency needs, it’s helpful to review their customer service reviews and complaints. As part of Kia Motors’ commitment to customer satisfaction, Kia Roadside Assistance offers 24/7 support for a variety of roadside emergencies, including flat tires, dead batteries, lockouts, and towing services. They have received various feedback from customers regarding their support and service. Reviews often highlight the quick response times, the professionalism of service providers, and the convenience of having coverage included with the purchase of a new Kia vehicle, while some complaints focus on issues like wait times during peak hours, coverage limitations, and customer support responsiveness. Comparing Kia Roadside Assistance with competitors like Hyundai Roadside Assistance, ToyotaCare, and Honda Roadside Assistance can provide a broader perspective on customer service experiences in the automotive industry.

    How to Contact Kia Roadside Assistance

    To contact Kia Roadside Assistance, you can use the following information:

    • Kia Roadside Assistance Phone Number (U.S.): 1-800-333-4542
    • Roadside Assistance Coverage: Available 24/7, covers flat tires, battery jump-starts, lockouts, towing, and more
    • Website: www.kia.com/us/en/content/roadside-assistance

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using help for your vehicle’s emergency needs.

    Note: This website listing is not associated with Kia Roadside Assistance. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Kia Roadside Assistance does not provide support services directly through this website. For any questions or concerns about these services, contact their customer service representative directly through the provided phone number.

  • Nissan Roadside Assistance: Towing & Complaints

    Nissan drivers may need roadside assistance after a mechanical breakdown, dead battery, flat tire, vehicle lockout, collision, empty fuel tank, or electric-vehicle charging problem. Customers may also need help with a delayed tow, denied coverage, unexpected towing charge, damaged vehicle, incorrect destination, or unresolved complaint.

    The correct place to start depends on whether the driver needs immediate roadside service, has a complaint about a completed dispatch, is disputing coverage, or needs help from Nissan Consumer Affairs.

    Below are Nissan’s current roadside contacts, coverage guidance, practical steps for common breakdown situations, complaint information, and related consumer resources.

    Nissan Roadside Assistance contact information reviewed and updated in June 2026.

    Nissan Roadside Assistance customer service and towing
    Nissan Roadside Assistance

    Nissan Roadside Assistance Help by Issue

    • Immediate roadside help in the United States: Call Nissan Roadside Assistance at 1-800-225-2476 or request service online.
    • Immediate roadside help in Canada: Call Nissan Canada Roadside Assistance at 1-800-267-5936.
    • Vehicle is stopped in a dangerous location: Prioritize personal safety and contact 911 when there is an immediate danger, collision, injury, fire, or traffic hazard.
    • Mechanical breakdown: Request roadside assistance and provide the VIN, exact location, mileage, and description of the problem.
    • Flat tire: Request tire-changing assistance when the vehicle has a usable spare and applicable equipment.
    • Dead battery: Request a battery boost. Battery replacement and non-warranty repairs may cost extra.
    • Locked out of the vehicle: Request lockout service. Replacement keys, key programming, or damage-related repairs may not be included.
    • Out of fuel: Request emergency fuel delivery. The delivered fuel itself or additional costs may be the driver’s responsibility.
    • Vehicle requires towing: Nissan Roadside Assistance generally arranges transport to the nearest Nissan dealership under applicable coverage.
    • Collision or accident: Contact emergency services when necessary, then request towing. Collision repairs and related expenses are generally not covered by the roadside benefit.
    • Nissan EV cannot continue: Use Nissan Roadside Assistance for towing or applicable roadside service and contact the EV Customer Support Team for vehicle-specific questions.
    • Tow truck has not arrived: Call the roadside number again using the same callback number and request a dispatch-status update.
    • Coverage was denied: Ask which model-year warranty booklet, mileage limit, service-plan term, or exclusion was applied.
    • Unexpected tow or roadside charge: Request an itemized explanation from the roadside provider and Nissan.
    • Vehicle was damaged during towing: Photograph the damage promptly and request the towing company’s incident or claims process.
    • Unresolved roadside complaint: Contact Nissan Consumer Affairs with the roadside reference number, towing company, timeline, and requested resolution.

    How To Contact Nissan Roadside Assistance

    Important: Call 911 first when a disabled vehicle creates an immediate traffic danger, someone is injured, a fire is present, or the vehicle is in another unsafe situation. Nissan Roadside Assistance is not a replacement for police, fire, emergency medical, or highway-safety services.

    What Nissan Roadside Assistance Covers

    Nissan’s current roadside program may provide assistance for the following types of vehicle disablement, subject to the model year, mileage, warranty, protection plan, and applicable terms:

    • Mechanical breakdown
    • Flat tire
    • Dead battery
    • Vehicle lockout
    • Emergency fuel delivery
    • Accident or collision towing
    • Towing to an appropriate Nissan dealership

    Roadside assistance arranges emergency service. It does not automatically pay for every repair, replacement part, key, tire, battery, collision expense, storage charge, or other cost associated with the breakdown.

    Roadside Service Is Different From Repair Coverage

    A covered roadside dispatch may provide a tow or basic on-site assistance without charge while the vehicle is within the roadside program’s limits. The repair performed after the vehicle reaches a dealership is covered only when the problem qualifies under the applicable warranty or service contract.

    Possible customer-paid costs may include:

    • Replacement battery
    • Replacement tire
    • New key or key programming
    • Fuel supplied during an emergency delivery
    • Non-warranty mechanical repairs
    • Collision repairs
    • Storage charges
    • Impound charges
    • Excess towing beyond the covered destination
    • Services excluded by the applicable agreement

    How Long Does Nissan Roadside Coverage Last?

    Nissan currently states that qualifying Nissan vehicles from model year 2016 or newer generally include complimentary roadside assistance for the first 36 months or 36,000 miles, whichever comes first.

    Separate towing coverage, Certified Pre-Owned coverage, commercial-vehicle benefits, electric-vehicle programs, and Security+Plus plans may follow different time and mileage limits.

    For example, Nissan’s 2025 U.S. warranty booklet lists:

    • General roadside assistance: 36 months or 36,000 miles
    • Towing: 60 months or 60,000 miles

    Do not assume that every Nissan model year has identical benefits. Check:

    • The vehicle’s model year
    • The current mileage
    • The original in-service date
    • The warranty booklet supplied for that model year
    • Certified Pre-Owned coverage
    • Security+Plus or another Nissan protection plan
    • Commercial-vehicle coverage
    • Any model-specific EV program

    The roadside representative can use the VIN to check the coverage associated with the vehicle.

    Information Needed When Requesting Nissan Roadside Assistance

    Having the correct information ready can reduce delays and help Nissan dispatch the appropriate provider.

    • Driver’s name
    • Callback telephone number
    • Vehicle Identification Number
    • Vehicle year, model, and color
    • Exact current mileage
    • Exact location of the vehicle
    • Direction of travel
    • Nearest exit, cross street, mile marker, or landmark
    • Description of the problem
    • Whether anyone is injured
    • Whether the vehicle is blocking traffic
    • Whether the vehicle can shift into neutral
    • Whether the driver will remain with the vehicle
    • Preferred Nissan dealer, when the program permits a choice
    • Whether the driver expects to ride with the tow operator

    The VIN can generally be found on the driver-side dashboard near the windshield, the driver-door label, vehicle registration, insurance card, or MyNISSAN account.

    How To Request Nissan Roadside Service

    1. Move the vehicle to a safe location when it can be done safely.
    2. Turn on hazard lights.
    3. Call 911 when the situation creates an immediate danger.
    4. Call Nissan Roadside Assistance at 1-800-225-2476 or use Nissan’s online request tool.
    5. Provide the VIN, mileage, location, vehicle color, and problem.
    6. Confirm the callback number.
    7. Ask for the roadside reference or dispatch number.
    8. Confirm the towing company’s name and estimated arrival time.
    9. Ask whether any charge may apply.
    10. Confirm the towing destination.
    11. Save text messages and dispatch updates.
    12. Request an updated estimate if the provider is late.

    Do not stand in an active traffic lane or attempt a roadside repair in an unsafe location. Follow law-enforcement or highway-authority instructions when they take control of the scene.

    Nissan Towing Assistance

    If the vehicle cannot be repaired safely at the roadside, Nissan Roadside Assistance may arrange towing to the nearest Nissan dealership or another covered destination under the applicable terms.

    Before the Vehicle Is Towed

    • Confirm the dealership or destination
    • Ask whether the destination is covered
    • Remove valuable personal property
    • Photograph the vehicle’s exterior
    • Photograph existing damage
    • Record the mileage
    • Confirm whether keys must stay with the vehicle
    • Ask how the dealership will receive the vehicle after hours
    • Save the tow company’s name and truck number
    • Obtain a towing receipt or dispatch confirmation

    Choosing a Nissan Dealer

    The roadside representative may ask which Nissan dealership you prefer. Coverage may still be limited to the nearest appropriate Nissan dealer, and additional mileage to a farther dealership may cost extra.

    Ask:

    • Which dealership is considered the nearest?
    • Is my preferred dealer covered?
    • Will excess mileage cost extra?
    • Is the dealership open?
    • Does it service this Nissan model?
    • Can it accept an after-hours tow?

    A tow to a Nissan dealership does not guarantee that the dealership can inspect or repair the vehicle immediately.

    Tow Truck Is Late or Does Not Arrive

    Estimated arrival times can be affected by weather, traffic, rural location, provider availability, major events, and regional demand.

    If the provider is late:

    1. Check the latest dispatch text or tracking link.
    2. Call Nissan Roadside Assistance using the same callback number.
    3. Provide the dispatch reference number.
    4. Ask whether the towing company accepted the call.
    5. Request the provider’s updated estimated arrival time.
    6. Ask whether another provider can be dispatched.
    7. Explain any safety concern or changing vehicle location.
    8. Record each contact and updated promise.

    If police or a highway authority requires immediate removal, follow its instructions. Ask Nissan Roadside Assistance whether any reimbursement review may be available before arranging an independent tow, when circumstances allow.

    Flat Tire Assistance

    Nissan roadside service may help install the vehicle’s usable spare tire. Coverage does not necessarily include repairing or replacing the damaged tire.

    Before requesting service, determine whether the vehicle has:

    • A full-size spare
    • A temporary spare
    • A tire-repair kit
    • Wheel locks and the correct key
    • A damaged wheel
    • More than one damaged tire

    A vehicle without a usable spare may need to be towed. Vehicles with damaged wheels, multiple flat tires, missing wheel-lock keys, or unsafe roadside locations may also require towing rather than an on-site tire change.

    Dead Battery and Jump-Start Assistance

    Nissan Roadside Assistance may dispatch a provider to attempt a battery boost. A successful jump start does not prove that the battery or charging system is functioning correctly.

    After a jump start:

    • Follow the technician’s instructions
    • Avoid shutting off the engine until reaching a safe service location when appropriate
    • Have the battery and charging system tested
    • Ask whether warning lights indicate another problem
    • Schedule dealership service if the issue may be covered

    The cost of a replacement battery may be the customer’s responsibility unless it qualifies under a separate warranty.

    Vehicle Lockout Assistance

    Nissan roadside coverage may include assistance when the keys are locked inside the vehicle. The service generally focuses on gaining access to the vehicle rather than replacing a lost key.

    Possible additional costs may include:

    • Replacement key
    • Key-fob replacement
    • Key programming
    • Dealer cutting charges
    • Damage resulting from a broken or defective lock

    If a child, vulnerable person, or pet is trapped in a hot or dangerous vehicle, call 911 immediately rather than waiting for ordinary roadside service.

    Emergency Fuel Delivery

    Nissan Roadside Assistance may arrange delivery of a limited amount of fuel when a covered vehicle runs out.

    Ask the representative:

    • Whether fuel delivery is included
    • Whether the fuel itself must be paid for
    • How much fuel will be delivered
    • Whether the vehicle requires a specific fuel grade
    • Whether towing will be required if the vehicle does not restart

    Diesel vehicles, specialty-fuel vehicles, contaminated-fuel situations, and vehicles with mechanical fuel-system problems may require towing instead of ordinary fuel delivery.

    Collision and Accident Towing

    After a collision, contact emergency services when necessary and follow law-enforcement instructions. Nissan Roadside Assistance may arrange towing, but collision repairs, storage, insurance deductibles, and other accident-related expenses are generally separate from roadside coverage.

    After an Accident

    • Call 911 when anyone is injured or the scene is unsafe
    • Do not move an injured person unless necessary for immediate safety
    • Follow police instructions
    • Exchange insurance and contact information
    • Photograph vehicles and the scene when safe
    • Record the police or incident number
    • Contact the insurance company
    • Confirm the towing destination
    • Remove personal property when possible
    • Obtain the towing company’s information

    A law-enforcement agency may select or require a towing provider. In that situation, Nissan may not control the initial tow.

    Nissan Electric Vehicle Roadside Assistance

    Nissan EV owners can use the main roadside number for applicable towing and breakdown help. Vehicle-specific support is also available through Nissan’s EV Customer Support Team.

    Tell the representative:

    • The Nissan EV model and year
    • The battery state of charge
    • Whether the vehicle displays a warning message
    • Whether the vehicle can shift into neutral
    • Whether the charging connector is attached or stuck
    • Whether the problem occurred while charging
    • The closest Nissan EV-certified dealership

    EV towing requires appropriate equipment and procedures. Do not permit an operator to tow the vehicle in a way that conflicts with the owner’s manual.

    Nissan Roadside Trip-Interruption Benefits

    Some qualifying Nissan warranty or protection-plan situations may include trip-interruption benefits when a covered mechanical breakdown occurs more than 100 miles from the driver’s primary residence.

    Potential authorized expenses may include:

    • Meals
    • Lodging
    • Substitute transportation
    • Costs associated with reuniting the owner and repaired vehicle

    Coverage is subject to authorization, limits, documentation, and the applicable warranty or service-plan terms. Collision and other non-warrantable events may not qualify.

    Before Paying an Expense

    • Call Nissan Roadside Assistance
    • Ask whether the breakdown qualifies
    • Request prior authorization
    • Ask for the maximum reimbursable amount
    • Confirm eligible expense categories
    • Record the authorization or case number
    • Keep itemized receipts
    • Ask where and when to submit the claim

    Do not assume that every hotel, meal, rental vehicle, taxi, or travel expense will be reimbursed.

    Nissan Roadside Coverage Was Denied

    Coverage may be denied because of the vehicle’s age, mileage, in-service date, expired plan, excluded event, non-Nissan vehicle, impound, misuse, racing, vandalism, collision expense, or service outside the applicable program.

    Questions To Ask

    • Which warranty booklet or service agreement applies?
    • What is the recorded in-service date?
    • What mileage is associated with the vehicle?
    • Does towing have a different limit from roadside service?
    • Is there active Certified Pre-Owned or Security+Plus coverage?
    • Which specific exclusion applies?
    • Can the decision be reviewed by a supervisor?
    • Can the reason for denial be provided in writing?

    Keep the VIN, current mileage, purchase records, warranty booklet, service contract, roadside reference number, and any dealership documentation.

    Unexpected Nissan Roadside or Towing Charges

    A customer may be charged when:

    • The vehicle is outside the coverage period
    • The requested destination is farther than the covered dealership
    • Special recovery equipment is required
    • The vehicle is in a restricted, off-road, underground, or inaccessible location
    • Storage or impound charges apply
    • Replacement parts or fuel are supplied
    • The event is excluded
    • The customer independently arranged service

    How To Dispute a Charge

    1. Request an itemized towing or service receipt.
    2. Identify who charged the payment card.
    3. Confirm what Nissan authorized.
    4. Compare the charge with the roadside coverage terms.
    5. Contact Nissan Roadside Assistance.
    6. Ask for the dispatch notes and reference number.
    7. Contact the towing company when the charge came directly from it.
    8. Request supervisor or Consumer Affairs review.
    9. Keep receipts, photographs, and communications.

    Do not dispute a legitimate transaction through the card issuer before attempting to identify the service provider and charge, unless fraud or unauthorized card use is suspected.

    Vehicle Damage During Towing

    If you believe the Nissan was damaged during loading, transport, unloading, jump-starting, lockout service, or another roadside operation, document the condition immediately.

    What To Do

    1. Photograph the damage from several angles.
    2. Photograph the towing equipment and truck information.
    3. Record the towing company and driver’s name.
    4. Keep the roadside dispatch number.
    5. Note the date, time, pickup location, and destination.
    6. Tell the driver or towing company promptly.
    7. Request an incident or insurance-claim form.
    8. Notify Nissan Roadside Assistance.
    9. Obtain a written repair estimate.
    10. Keep prior photographs showing the vehicle’s condition when available.

    A roadside dispatch does not necessarily make Nissan responsible for every action of an independent towing provider. The provider’s claims process may be required.

    Roadside Provider Conduct Complaints

    A complaint may involve excessive delay, unsafe towing, rude conduct, failure to follow instructions, incorrect destination, unauthorized charge, refusal to transport passengers, or failure to secure the vehicle.

    Include:

    • The Nissan roadside reference number
    • The towing company’s name
    • The driver or truck number
    • The date and time
    • The pickup and drop-off locations
    • The original arrival estimate
    • The actual arrival time
    • A factual description of what occurred
    • Photographs or video when appropriate
    • The requested resolution

    Report immediate threats, reckless driving, criminal conduct, or serious safety problems to the appropriate local authorities.

    How To Escalate an Unresolved Nissan Roadside Complaint

    1. Contact Nissan Roadside Assistance. Ask the representative to review the original dispatch.
    2. Provide the reference number. Use the same callback telephone number when possible.
    3. State the requested resolution. Ask for another dispatch, towing-cost review, provider complaint, reimbursement review, or written coverage explanation.
    4. Request supervisor review. Explain what the first representative could not resolve.
    5. Contact the towing provider. This may be necessary for damage, driver conduct, or a provider-issued charge.
    6. Save supporting records. Keep photographs, receipts, dispatch messages, tracking information, dealership records, and repair estimates.
    7. Contact Nissan Consumer Affairs. Call 1-800-647-7261 when roadside support does not resolve the complaint.
    8. Request a Consumer Affairs case number. Keep later communications connected to the same case.
    9. Request the final decision in writing. Ask whether the complaint was approved, denied, referred to the provider, or remains under review.
    10. Consider the appropriate outside resource. Depending on the issue, that may include the auto insurer, card issuer, state towing regulator, consumer-protection office, or court.

    For additional ownership and corporate information, visit the Nissan Corporate Office Headquarters page.

    Nissan Roadside Assistance Customer Reviews and Complaint Sentiment

    At the time this page was updated, CustomerServiceNumbers.com did not have enough published Nissan Roadside Assistance reviews to calculate meaningful customer sentiment or identify reliable complaint trends.

    As drivers submit reviews, this section may be updated with recurring topics involving:

    • Tow-truck response times
    • Coverage eligibility and mileage limits
    • Towing destinations
    • Unexpected towing charges
    • Flat-tire and battery service
    • Lockout assistance
    • Collision towing
    • Electric-vehicle assistance
    • Roadside-provider conduct
    • Vehicle damage claims
    • How effectively complaints were resolved

    Future sentiment summaries will be based on actual CustomerServiceNumbers.com reviews rather than general assumptions about Nissan, its dealers, or independent roadside providers.

    What To Include in Your Nissan Roadside Review

    • The Nissan model and model year
    • The general location of the breakdown
    • The type of assistance requested
    • The approximate response time
    • Whether towing or on-site service was provided
    • Whether the service was covered
    • Whether an unexpected charge occurred
    • Whether Nissan opened a complaint case
    • Whether the problem was resolved

    Do not publish the complete VIN, home address, exact real-time location, payment-card information, insurance-policy number, driver’s-license number, or roadside provider’s personal information.

    Nissan Roadside Assistance Frequently Asked Questions

    What is the Nissan Roadside Assistance phone number?

    Nissan Roadside Assistance in the United States can be reached at 1-800-225-2476.

    Is Nissan Roadside Assistance available 24 hours a day?

    Yes. Nissan currently provides U.S. roadside-assistance dispatch 24 hours a day, 365 days a year.

    What is the Nissan Roadside Assistance number in Canada?

    Nissan Canada Roadside Assistance can be reached at 1-800-267-5936.

    How long does complimentary Nissan roadside coverage last?

    Nissan currently states that qualifying 2016-or-newer vehicles generally receive roadside benefits for 36 months or 36,000 miles. Towing and additional plans may have different limits, so check the model-year warranty booklet and VIN-specific coverage.

    Does Nissan Roadside Assistance include towing?

    Yes, towing may be included under applicable coverage when the vehicle cannot be repaired at the roadside. The covered destination is generally the nearest Nissan dealership.

    Does Nissan tow after an accident?

    Nissan lists accident and collision towing among its roadside services. Collision repairs, storage, insurance costs, and other accident expenses are generally separate from the roadside benefit.

    Will Nissan change a flat tire?

    Nissan roadside service may install a usable spare tire. If the vehicle has no usable spare, has multiple damaged tires, or cannot be serviced safely, towing may be required.

    Will Nissan replace a dead battery?

    Roadside assistance may attempt a battery boost. A replacement battery and other non-warranty repairs may be the customer’s responsibility.

    Does Nissan Roadside Assistance cover lockouts?

    Vehicle lockout assistance may be included. Replacement keys, key-fob programming, and related repairs may cost extra.

    Does Nissan deliver fuel?

    Emergency fuel delivery may be available. Ask whether the fuel itself or any additional service cost must be paid by the driver.

    Can Nissan Roadside Assistance help an electric vehicle?

    Yes. Use the main roadside number for applicable towing and roadside dispatch. Nissan’s EV Customer Support Team can be reached separately at 1-877-664-2738.

    Can I choose which Nissan dealer receives my vehicle?

    You may be asked for a preferred dealership, but complimentary coverage may be limited to the nearest appropriate Nissan dealer. Additional mileage may cost extra.

    What should I do if the tow truck does not arrive?

    Call Nissan Roadside Assistance again, provide the dispatch reference number, request an updated arrival time, and ask whether another provider can be assigned.

    What should I do if roadside coverage is denied?

    Ask which coverage period or exclusion was applied. Check the VIN, model-year warranty booklet, mileage, in-service date, Certified Pre-Owned coverage, and any Security+Plus plan.

    Who handles an unresolved Nissan Roadside complaint?

    Start with Nissan Roadside Assistance. If the complaint remains unresolved, contact Nissan Consumer Affairs at 1-800-647-7261.

    Where is Nissan North America headquartered?

    Nissan North America, Inc. is headquartered at One Nissan Way, Franklin, Tennessee 37067. Its corporate telephone number is 1-615-725-1000.

    Related Automotive Customer Service Pages

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize contact routes, common customer problems, complaint information, coverage guidance, and practical resolution steps.

    Our goal is not simply to repeat a roadside-assistance phone number. We help drivers understand whether an issue belongs to Nissan Roadside Assistance, Nissan Consumer Affairs, an independent towing provider, a Nissan dealership, an insurer, or another appropriate organization.

    Reviews may be moderated for spam, profanity, VINs, payment details, exact location information, and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your Nissan Roadside Assistance Experience

    Have you contacted Nissan about a mechanical breakdown, tow, flat tire, dead battery, lockout, collision, EV problem, delayed provider, denied coverage, unexpected charge, or towing damage?

    Leave a rating and review below. Include the Nissan model and year, general type of problem, support channel used, approximate response time, whether the service was covered, and whether the complaint was resolved.

    Your experience may help another Nissan driver determine whether to contact Roadside Assistance, Consumer Affairs, a Nissan dealership, an independent towing provider, or an insurance company.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Nissan North America, Inc., Nissan Motor Co., Ltd., Nissan Canada Inc., Cross Country Motor Club, any Nissan dealership, towing provider, insurer, or roadside contractor. Nissan does not provide customer support through this website. Contact Nissan or the applicable service provider directly regarding roadside assistance, towing, warranties, repairs, collisions, charges, or vehicle coverage.

    This page provides general consumer information and does not provide legal, mechanical, insurance, towing, or emergency advice. The vehicle’s model-year warranty booklet, Security+Plus agreement, Certified Pre-Owned warranty, roadside terms, and official Nissan communications control the available benefits.

  • OnStar Customer Service Phone Number, Support & Reviews

    If you need help with an OnStar subscription, vehicle connection, roadside assistance, billing charge, cancellation, Wi-Fi hotspot, Guardian app, or account access issue, start with the correct OnStar support route. OnStar support can involve your vehicle, your GM account, your payment method, and in some cases emergency or location-based services, so it is important to contact OnStar directly and avoid posting private account details online.

    OnStar Customer Service Phone Number and Support

    OnStar lists its main customer service phone number as 1-888-466-7827, also written as 1-888-4ONSTAR. Members can also press the blue OnStar button inside an equipped vehicle to speak with an Advisor.

    OnStar also offers online chat, support articles, community help, and account tools through its official website. Emergency, crash, stolen vehicle, and roadside features should be handled through the blue OnStar button or the official OnStar customer service number whenever immediate help is needed.

    Choose the Correct Support Route

    Using the right support route can save time, especially if your issue involves your vehicle, subscription, payment method, or app access.

    • Emergency or crash support: Press the red emergency button in an equipped vehicle if available, or call emergency services directly if you are in immediate danger.
    • Roadside assistance: Use the blue OnStar button or call 1-888-466-7827 and follow the prompts for roadside help.
    • Billing, renewal, or payment issue: Sign in to your OnStar or GM account, review your plan and payment history, then contact OnStar if a charge looks wrong.
    • Cancel or change a plan: Use your online account when available, push the blue OnStar button, or call OnStar to speak with an Advisor.
    • Vehicle app, remote commands, or Wi-Fi issue: Use the OnStar support center or submit a support request if the issue is not urgent.
    • Service complaint: Use OnStar’s report-an-issue page or call the main OnStar customer service phone number for faster help.

    What to Have Ready Before Contacting OnStar

    Before calling OnStar customer service, gather the information that can help the Advisor find your account and route the issue correctly.

    • Your name and contact information on the account
    • Your OnStar account email or GM account login email
    • Your vehicle make, model, and year
    • Your VIN, if requested by OnStar
    • Your OnStar account number, if available
    • Your vehicle location if you need roadside, unlock, or stolen vehicle assistance
    • The date and amount of any billing charge in dispute
    • Screenshots or confirmation numbers for online account, app, or cancellation issues
    • Any case number, ticket number, or Advisor notes from prior contacts

    Common Reasons Customers Contact OnStar

    • Questions about OnStar plans, trials, renewals, or pricing
    • Canceling an OnStar subscription
    • Unexpected monthly charges or duplicate billing
    • Updating a credit card or payment method
    • Getting help with the blue OnStar button
    • Roadside assistance, towing, lockout, flat tire, or fuel assistance
    • Stolen vehicle assistance or vehicle location concerns
    • OnStar Guardian app support
    • Remote start, remote lock, unlock, or mobile app commands not working
    • In-vehicle Wi-Fi hotspot or data plan issues
    • Vehicle diagnostics, connected services, or software update questions

    Billing, Charges, and Refund Help

    If you see an OnStar charge you do not recognize, sign in to your OnStar or GM account and review your plan, payment history, trial status, and renewal settings. OnStar services may be billed monthly, annually, or as part of a multiyear service plan depending on the plan and vehicle purchase terms.

    When disputing a billing issue, write down the charge date, amount, card used, and any plan name shown in your account. Ask the Advisor to confirm whether the charge is tied to a trial conversion, auto renewal, data plan, Guardian app plan, or another connected service. If you cancel, ask when service ends and whether any prorated refund applies to your situation.

    Canceling or Changing an OnStar Plan

    OnStar says customers can cancel or change plans through the online account when available, by pressing the blue OnStar button, or by calling 1-888-466-7827. If you no longer own or have access to the vehicle connected to the plan, call OnStar directly so the account can be reviewed.

    Before canceling, ask whether your services end immediately or at the end of the current billing period. If your vehicle was sold, traded, totaled, repossessed, or transferred to another driver, make sure OnStar removes the vehicle from your account and stops any active paid plan tied to that vehicle.

    Roadside Assistance, Unlocks, and Emergency Help

    For roadside assistance, lockouts, flat tires, towing, or similar vehicle problems, use the blue OnStar button when available or call the OnStar customer service phone number. If there is a medical, fire, police, crash, or immediate safety emergency, contact emergency services directly or use the vehicle’s emergency button if equipped and safe to do so.

    For vehicle unlock or roadside requests, OnStar may need to confirm your identity and account authorization before taking action. Have your account information, vehicle details, and exact vehicle location ready.

    App, Wi-Fi, and Connected Service Problems

    If your OnStar mobile app, Guardian app, remote commands, vehicle Wi-Fi, or connected service is not working, start by checking your account status, active plan, phone connection, vehicle compatibility, and whether your vehicle is in an area with coverage. If the issue continues, use the OnStar support center or report-an-issue form.

    For app problems, note the device type, app version, error message, date the issue started, and whether the problem happens on cellular data, Wi-Fi, or both. For in-vehicle Wi-Fi, ask whether the issue is with the OnStar plan, the vehicle hardware, data plan billing, or network coverage.

    Scam and Privacy Warnings for OnStar Customers

    Be careful with calls, texts, emails, or online posts claiming to be OnStar support. Do not share your full VIN, account PIN, password, payment card number, location history, or remote vehicle access information with anyone unless you are using an official OnStar route.

    • Use the official OnStar website or the phone number listed above.
    • Do not post your VIN, license plate, home address, account number, or phone number in public reviews.
    • Be cautious of anyone offering to unlock, track, locate, or disable a vehicle outside official OnStar channels.
    • If you think your account was accessed without permission, change your GM account password and contact OnStar directly.

    How to Escalate an OnStar Complaint

    If your issue is not resolved during the first contact, ask for a case number and request escalation to a supervisor or specialist team. Keep a written timeline of call dates, Advisor names if provided, ticket numbers, promised callbacks, billing adjustments, and cancellation confirmations.

    If the issue involves a new vehicle purchase, trial plan promise, connected service failure, or dealer-provided information, contact the selling Chevrolet, Buick, GMC, or Cadillac dealer as well. For unresolved billing issues, keep copies of account screenshots, cancellation confirmations, and card statements before contacting your credit card company.

    OnStar Reviews and Complaints on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently does not have enough published OnStar reviews to summarize a clear customer trend. The live review section shows 0 reviews, so readers are encouraged to share their own OnStar customer service experience below.

    When leaving a review, focus on what happened, how you contacted OnStar, whether the issue was resolved, and how long it took. Do not include private information such as your VIN, account number, phone number, payment details, vehicle location, license plate, or home address.

    Related Customer Service Resources

    Page Update Note

    This OnStar customer service page was updated on June 25, 2026 to reflect current support routes, including the main OnStar customer service phone number, TTY number, online support, report-an-issue option, cancellation help, billing guidance, and privacy warnings. CustomerServiceNumbers.com is independent and is not affiliated with OnStar or General Motors.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and review information since 2004. CSN is an independent consumer-help site and is not owned by OnStar, General Motors, or any company listed on this website.

    Our goal is to help readers find official support routes, compare service experiences, and share reviews that may help other consumers. Always verify account-specific details directly with the company before making billing, cancellation, safety, or vehicle-service decisions.

    Share Your OnStar Customer Service Experience

    Have you contacted OnStar about billing, cancellation, roadside assistance, app access, Wi-Fi, emergency services, or another issue? Share your experience below to help other customers understand what to expect.

    Privacy reminder: Do not post your VIN, OnStar account number, phone number, email address, home address, license plate, payment information, location details, or any other private information in a public review.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with OnStar or General Motors. This page is for informational and consumer-review purposes only. Phone numbers, support links, policies, and service options can change, so always confirm important details directly with OnStar before taking action.

  • Reach Chrysler Roadside Assistance Phone Number

    Before relying on Chrysler Roadside Assistance, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Chrysler Roadside Assistance is a service offered to Chrysler owners for emergency roadside support, including towing, battery jump-starts, and flat tire changes.

    How to Contact Chrysler Roadside Assistance Phone Number

    You can reach Chrysler Roadside Assistance using the following details:

    Chrysler Roadside Assistance Support Reviews and Complaints

    When considering using Roadside Assistance, it’s helpful to review their customer service feedback. Chrysler Roadside Assistance competes with other roadside assistance services like AAA, OnStar, and Allstate. Customer reviews often highlight the promptness and reliability of Chrysler Roadside Assistance phone number as well as the peace of mind it provides to Chrysler owners. However, some complaints focus on issues related to service availability and response times.
    Comparing Chrysler Roadside Assistance with other services can help you determine which company offers the best support for your emergency roadside needs. Evaluating customer reviews and complaints is an important step in making an informed decision about your roadside assistance provider. Competitors include Allstate, AAA, and AARP.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using Chrysler Roadside Assistance.
    Note: This website listing is not associated with Chrysler Roadside Assistance. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Chrysler Roadside Assistance does not provide support services directly through this website. For any questions or concerns about Chrysler Roadside Assistance services, contact their customer service representative directly.

  • Hyundai Roadside Assistance: Towing & Complaints

    Hyundai drivers may need roadside assistance after a mechanical breakdown, dead battery, flat tire, vehicle lockout, empty fuel tank, collision, electric-vehicle problem, or other event that leaves the vehicle inoperable.

    Customers may also need help when a tow truck is late, coverage is denied, the vehicle is taken to the wrong dealership, an unexpected charge appears, the vehicle is damaged during towing, or a roadside complaint remains unresolved.

    The correct place to start depends on whether the driver needs immediate roadside dispatch, reimbursement for a warrantable breakdown, Hyundai Customer Care assistance, Bluelink support, or review of a towing-provider complaint.

    Below are Hyundai’s current roadside contacts, coverage information, practical breakdown steps, trip-interruption guidance, complaint escalation options, and related consumer resources.

    Hyundai Roadside Assistance contact information reviewed and updated in June 2026.

    Hyundai Roadside Assistance Help by Issue

    • Immediate roadside help: Call Hyundai Roadside Assistance at 1-800-243-7766.
    • Vehicle stopped in a dangerous location: Prioritize personal safety and call 911 when there is an injury, fire, collision, blocked travel lane, or immediate traffic danger.
    • Mechanical breakdown: Provide the VIN, mileage, location, and description of the problem when requesting service.
    • Vehicle requires towing: Hyundai generally transports an inoperable covered vehicle to the nearest Hyundai dealership or authorized service facility.
    • Dead battery: Request a jump-start. A replacement battery or non-warranty repair may cost extra.
    • Flat tire: Request assistance when the Hyundai has a usable spare tire and the necessary wheel-lock equipment.
    • Vehicle has a tire mobility kit: Hyundai’s standard flat-tire-change benefit does not apply in the same way when the vehicle was supplied with a tire mobility kit instead of a spare.
    • Keys locked in the vehicle: Request lockout service. Lost keys, replacement keys, programming, and damaged locks may not be covered.
    • Vehicle is out of gas: Hyundai may provide up to three gallons of fuel where legally permitted.
    • Electric Hyundai is out of charge or disabled: Request towing and tell the dispatcher that the vehicle is electric so appropriate equipment and procedures can be used.
    • Bluelink roadside request: Eligible Bluelink-equipped vehicles may transmit the vehicle location to a roadside representative.
    • Tow truck has not arrived: Call the roadside number again, provide the dispatch number, and request an updated arrival estimate or replacement provider.
    • Coverage was denied: Ask which model-year handbook, in-service date, exclusion, or program limitation was applied.
    • Customer arranged an independent tow: Keep the receipt and contact Hyundai Customer Care if the dealership later confirms that the disablement was caused by a warrantable defect.
    • Trip-interruption expenses: Keep itemized receipts and confirm eligibility when a warrantable breakdown occurs more than 150 miles from home and requires an overnight repair.
    • Vehicle damaged during towing: Photograph the damage immediately and request the towing provider’s incident and insurance-claim process.
    • Complaint about roadside-provider conduct: Keep the towing-company name, driver or truck number, dispatch record, timeline, and photographs.
    • Unresolved roadside complaint: Contact Hyundai Customer Care and ask that a formal case be opened.
    • Warranty dispute: Follow Hyundai’s dealership and Customer Care escalation process and review BBB AUTO LINE when applicable.

    How To Contact Hyundai Roadside Assistance

    Important: Call 911 first when a disabled Hyundai creates an immediate traffic danger, someone is injured, the vehicle is on fire, or another emergency requires police, fire, or medical assistance.

    Hyundai Roadside Assistance dispatches service through the American Automobile Association and affiliated motor clubs. These roadside providers are independent contractors rather than Hyundai dealerships or Hyundai employees.

    How Long Does Hyundai Roadside Assistance Last?

    New Hyundai vehicles generally include roadside assistance for 60 months with unlimited mileage. Coverage begins on the date the vehicle is delivered to the first retail buyer or is first placed into service, whichever occurs earlier.

    The five-year roadside term is separate from Hyundai’s other warranties. A vehicle may still have powertrain, hybrid, electric-vehicle, emissions, or certified-used coverage after the standard roadside term ends.

    Coverage Can Differ by Vehicle Program

    Check the paperwork and warranty handbook applying to the specific vehicle because benefits can differ for:

    • New Hyundai vehicles
    • Hyundai Certified Used Vehicles
    • Hyundai Select Used vehicles
    • Commercially used vehicles
    • Hyundai Protection Plan or extended-coverage products
    • Older model years
    • Vehicles purchased in another country

    Hyundai Certified Used Vehicle Coverage

    Hyundai currently advertises ten years of unlimited-mile roadside assistance for qualifying Hyundai Certified Used Vehicles, measured from the vehicle’s original in-service date.

    The Certified Used Vehicle program currently describes up to six complimentary roadside events during each 12-month period of covered service. Program paperwork and vehicle eligibility control the actual benefit.

    Hyundai Select Used Coverage

    Hyundai Select Used vehicles may include a shorter roadside benefit, currently described as 90 days with unlimited mileage and one complimentary roadside event during that period.

    Do not assume that a used Hyundai automatically qualifies. Confirm the program in the purchase paperwork or with the selling Hyundai dealer.

    What Hyundai Roadside Assistance Covers

    Hyundai’s current new-vehicle roadside program includes the following principal services, subject to the warranty handbook and exclusions:

    • Towing an inoperable vehicle to the nearest Hyundai dealership or authorized service facility
    • Dead-battery jump-start assistance
    • Flat-tire change when an appropriate spare tire is supplied and usable
    • Vehicle lockout service when keys are locked inside
    • Delivery of up to three gallons of gasoline where permitted
    • Hyundai dealership locator assistance
    • Qualifying trip-interruption reimbursement

    Roadside assistance provides emergency dispatch and limited roadside services. It does not automatically pay for every repair, replacement part, collision expense, storage charge, key, tire, battery, recovery service, or travel cost associated with the breakdown.

    What Hyundai Roadside Assistance Does Not Cover

    Hyundai’s roadside handbook excludes or limits several situations and expenses.

    Examples include:

    • Off-road conditions
    • A vehicle that cannot be reached from a publicly maintained road
    • Repairs, replacement parts, or mechanical labor
    • Property loss
    • Accident- or collision-related expenses
    • Vehicle abuse
    • Racing
    • Vandalism
    • Snow-tire service
    • Repair of tire studs
    • Installing or removing snow chains
    • Impound fines, fees, or taxes
    • Lost time or wages
    • Loss of business revenue
    • Loss of use of the vehicle
    • Many incidental or consequential expenses

    Hyundai may also limit service or reimbursement when it determines that the frequency or type of roadside claims is excessive.

    Roadside Assistance Is Not the Same as Warranty Repair

    A complimentary roadside dispatch does not mean that the repair will be covered by Hyundai’s vehicle warranty.

    Roadside assistance may tow the vehicle to a Hyundai dealership. The dealership must then diagnose the condition and determine whether the repair qualifies under:

    • The New Vehicle Limited Warranty
    • The Powertrain Limited Warranty
    • The Hybrid, Plug-In Hybrid, or Electric Vehicle Warranty
    • A recall or service campaign
    • Certified Used Vehicle coverage
    • A Hyundai Protection Plan
    • Another applicable agreement

    Possible customer-paid costs can include:

    • Replacement battery
    • Replacement tire
    • New key or key programming
    • Non-warranty mechanical repairs
    • Collision repairs
    • Storage or impound charges
    • Additional towing beyond the covered destination
    • Special recovery services
    • Services excluded by the applicable program

    Information Needed When Calling Hyundai Roadside Assistance

    Hyundai currently asks drivers to provide:

    • The driver’s name
    • The Vehicle Identification Number
    • The current vehicle mileage
    • The vehicle’s exact location
    • A description of the vehicle problem

    It is also helpful to provide:

    • A reliable callback number
    • The vehicle year, model, trim, and color
    • The direction of travel
    • The nearest exit, cross street, mile marker, business, or landmark
    • Whether the vehicle is blocking traffic
    • Whether the vehicle can shift into neutral
    • Whether a spare tire is present
    • Whether a wheel-lock key is available
    • Whether the vehicle is gasoline, hybrid, plug-in hybrid, electric, or hydrogen powered
    • Whether police or another towing provider is already present
    • The preferred Hyundai dealership, when a choice is permitted

    The VIN is generally located on the driver-side dashboard near the windshield, on the driver-door label, or in the registration, insurance records, and MyHyundai account.

    How To Request Hyundai Roadside Assistance

    1. Move the Hyundai to a safe location when it can be done safely.
    2. Turn on the hazard lights.
    3. Call 911 if there is an immediate danger, injury, fire, or collision hazard.
    4. Call Hyundai Roadside Assistance at 1-800-243-7766.
    5. Provide the VIN, mileage, vehicle description, location, and problem.
    6. Confirm the callback number.
    7. Ask for the roadside dispatch or reference number.
    8. Confirm the roadside provider’s name.
    9. Ask for the estimated arrival time.
    10. Confirm the towing destination.
    11. Ask whether any charge may apply.
    12. Save text messages, tracking links, and dispatch updates.

    Do not stand in an active travel lane or attempt a roadside repair in an unsafe location. Follow instructions from law enforcement, highway authorities, and emergency responders.

    Requesting Roadside Help Through Bluelink

    Eligible Bluelink-equipped Hyundai vehicles may offer enhanced roadside assistance through the vehicle or MyHyundai with Bluelink services.

    A Bluelink roadside request may help transmit the vehicle’s location to a roadside representative, reducing the need to describe an unfamiliar location.

    Bluelink service depends on:

    • An eligible vehicle
    • An active or included Bluelink service
    • Working vehicle telematics equipment
    • Cellular-network availability
    • GPS reception
    • Correct owner-account information

    If Bluelink does not work, call the roadside number directly. For a Bluelink account or activation problem, call 1-855-225-8354.

    Hyundai Towing Assistance

    When the Hyundai is inoperable, roadside assistance generally transports it to the nearest Hyundai dealership or authorized service facility.

    Before the Vehicle Is Towed

    • Confirm the dealership or destination
    • Ask whether the destination is covered
    • Ask whether additional mileage will cost extra
    • Remove valuables and necessary personal items
    • Photograph the vehicle’s exterior
    • Photograph existing damage
    • Record the mileage
    • Ask whether the keys must stay with the vehicle
    • Ask how an after-hours dealership delivery will be handled
    • Record the towing-company name
    • Record the tow-truck or driver information
    • Keep the dispatch confirmation and receipt

    Can I Choose the Hyundai Dealer?

    A driver may be able to request a preferred Hyundai dealer, but complimentary towing can be limited to the nearest appropriate Hyundai dealership or authorized facility.

    Ask:

    • Which dealership is considered the nearest?
    • Can the requested dealership service the vehicle model?
    • Is the preferred dealership open?
    • Can it accept an after-hours tow?
    • Will additional mileage be charged?
    • Who must pay the additional mileage?

    A dealership receiving the vehicle does not guarantee immediate diagnosis, a loaner vehicle, same-day repair, or warranty approval.

    Tow Truck Is Late or Does Not Arrive

    Roadside arrival times can be affected by traffic, weather, rural location, major storms, provider availability, vehicle type, required towing equipment, and regional demand.

    If the provider is late:

    1. Check the most recent dispatch text or tracking link.
    2. Call Hyundai Roadside Assistance again.
    3. Provide the original dispatch number.
    4. Confirm that the towing provider accepted the call.
    5. Request an updated estimated arrival time.
    6. Ask whether the driver attempted to contact you.
    7. Confirm the vehicle location and callback number.
    8. Ask whether another provider can be assigned.
    9. Explain any worsening safety concern.
    10. Record every updated estimate and promise.

    If law enforcement or a highway authority requires the vehicle to be moved immediately, follow its directions. Ask Hyundai whether reimbursement review may be available before arranging an independent tow when circumstances permit.

    Vehicle Is Stopped in an Unsafe Location

    Do not remain in a dangerous traffic lane solely because roadside assistance has been requested.

    Depending on the location and circumstances:

    • Call 911
    • Follow police or highway-patrol directions
    • Move behind a guardrail when it is safe
    • Remain seat-belted inside the vehicle when leaving would expose occupants to traffic
    • Turn on hazard lights
    • Do not attempt repairs on the traffic side of the vehicle
    • Tell Hyundai Roadside Assistance that the location is hazardous

    Roadside dispatchers cannot replace emergency police, fire, ambulance, or highway-safety services.

    Hyundai Flat-Tire Assistance

    Hyundai roadside service may install the vehicle’s usable spare tire when one is supplied with the vehicle.

    Before Requesting Tire Service

    Determine whether the Hyundai has:

    • A full-size spare tire
    • A temporary spare tire
    • A tire mobility or sealant kit
    • A wheel-lock key
    • More than one damaged tire
    • A damaged wheel
    • A tire that separated or shredded

    Hyundai’s standard flat-tire-change benefit excludes vehicles supplied with a tire mobility kit instead of a spare tire. Those vehicles may require use of the kit or towing, depending on the damage and vehicle instructions.

    Towing May Be Required When:

    • No usable spare tire is available
    • The wheel is damaged
    • More than one tire is flat
    • The wheel-lock key is missing
    • The vehicle is in an unsafe location
    • The tire mobility kit cannot repair the damage
    • The vehicle has suspension or steering damage

    Roadside assistance generally does not pay for a replacement tire or wheel unless another applicable warranty or protection plan covers it.

    Dead Battery and Jump-Start Assistance

    Hyundai Roadside Assistance may dispatch a provider to attempt a jump-start of the 12-volt battery.

    A successful jump-start does not establish that the battery, alternator, charging system, hybrid system, or vehicle electronics are functioning correctly.

    After a Jump-Start

    • Follow the roadside technician’s instructions
    • Avoid shutting off the vehicle before reaching a safe service location when appropriate
    • Have the battery and charging system tested
    • Record warning lights and messages
    • Ask whether dealership diagnosis is recommended
    • Schedule service when the condition may be covered by warranty

    The replacement battery and repairs may be the customer’s responsibility unless they qualify under an applicable Hyundai warranty.

    Hyundai Vehicle Lockout Assistance

    Hyundai roadside coverage may provide assistance when the keys are locked inside the vehicle.

    The standard service does not necessarily include:

    • Replacement of a lost key
    • Replacement key fob
    • Key cutting
    • Key programming
    • Repair of a damaged lock
    • Repair of a damaged door or window
    • Replacement of a depleted key-fob battery

    If a child, vulnerable person, or pet is trapped inside a dangerously hot, cold, or otherwise unsafe vehicle, call 911 immediately rather than waiting for ordinary roadside service.

    Hyundai Fuel-Delivery Assistance

    When an eligible gasoline-powered Hyundai runs out of fuel, roadside assistance may deliver up to three gallons of gasoline at no charge where fuel delivery is legally permitted.

    Tell the dispatcher:

    • The Hyundai model and year
    • The required fuel type
    • Whether the vehicle uses gasoline or diesel
    • Whether the vehicle displays another warning
    • Whether the vehicle failed to restart after fuel was added

    A vehicle with contaminated fuel, fuel-system damage, diesel-fuel requirements, or another mechanical condition may require towing rather than ordinary fuel delivery.

    Hyundai Electric and Plug-In Hybrid Roadside Assistance

    Electric and plug-in hybrid Hyundai drivers should call the main roadside number when the vehicle is disabled, cannot be driven safely, or lacks enough charge to continue.

    Information To Provide

    • The Hyundai EV or plug-in hybrid model
    • The model year
    • The displayed battery state of charge
    • Any dashboard warning message
    • Whether the vehicle can shift into neutral
    • Whether the charging connector is attached
    • Whether the connector is locked or stuck
    • Whether the problem occurred while charging
    • Whether the vehicle was involved in a collision or flood
    • The nearest Hyundai dealer capable of servicing the vehicle

    Electric vehicles require appropriate towing equipment and procedures. The driver should ensure that the roadside provider follows the towing instructions in the Hyundai owner’s manual.

    Do not touch high-voltage components, orange cables, damaged battery areas, or exposed electrical equipment.

    EV Warranty Towing

    Hyundai’s current electric, hybrid, and plug-in hybrid warranty describes towing to the nearest Hyundai dealership or authorized service location when the vehicle is inoperable because of a warrantable covered direct-energy-component defect during the applicable warranty period.

    Hyundai Trip-Interruption Benefit

    A qualifying trip-interruption benefit may apply when:

    • The Hyundai experiences a warrantable mechanical disablement
    • The breakdown occurs more than 150 miles from the owner’s home
    • The vehicle remains disabled overnight
    • A covered repair is in progress

    Hyundai currently limits the benefit to:

    • $100 per day
    • A maximum of three days per incident
    • Reasonable meals, lodging, or alternate transportation expenses

    Before Incurring Expenses

    1. Call Hyundai Roadside Assistance.
    2. Confirm that the vehicle is being taken to a Hyundai dealership or authorized facility.
    3. Ask what documentation will be required.
    4. Ask whether prior authorization is needed.
    5. Record the roadside and dealership case numbers.
    6. Keep itemized receipts.
    7. Ask where and when to submit the reimbursement request.

    Documents To Keep

    • Roadside dispatch record
    • Repair order
    • Dealership diagnosis
    • Warranty-coverage determination
    • Hotel receipts
    • Meal receipts
    • Rental-car or transportation receipts
    • Proof of the distance from home
    • Hyundai case number

    Not every delay qualifies. Parts delays, appointment scheduling, collision repairs, maintenance, non-warranty repairs, and ordinary inconvenience may not meet the program requirements.

    Independent Tow and Reimbursement Requests

    A driver may need to arrange an independent tow when police require immediate removal, Hyundai cannot locate a provider promptly, the location is unsafe, or another exceptional circumstance exists.

    Before arranging an outside tow when circumstances allow:

    • Call Hyundai Roadside Assistance
    • Ask whether Hyundai can authorize or document the outside tow
    • Confirm the intended destination
    • Ask about reimbursement requirements
    • Record the representative’s name and case number

    Keep the Following

    • Itemized towing receipt
    • Payment confirmation
    • Towing-company information
    • Pickup and delivery addresses
    • Mileage towed
    • Police or highway incident information
    • Hyundai roadside case number
    • Dealership diagnosis
    • Repair order showing whether the problem was warrantable

    If a Hyundai dealership or authorized facility confirms that the disablement resulted from a warrantable condition, call Hyundai Customer Care at 1-800-633-5151 and request reimbursement review.

    Reimbursement is not automatic merely because a vehicle was towed to a Hyundai dealer.

    Collision and Accident Towing

    After a collision, call emergency services when necessary and follow police instructions.

    Hyundai’s warranty handbook identifies accident-related towing as a non-warranty event. Collision repairs, towing, storage, impound charges, rental vehicles, deductibles, and other accident expenses may need to be handled through an insurance company or the responsible party.

    After an Accident

    • Call 911 when anyone is injured or the location is unsafe
    • Follow law-enforcement directions
    • Exchange insurance and contact information
    • Photograph the vehicles and scene when safe
    • Record the police or incident number
    • Contact the insurance company
    • Confirm the towing destination
    • Remove necessary personal property
    • Obtain the towing-company information
    • Ask about storage fees

    Law enforcement may require a specific towing company or impound destination. Hyundai may not control that initial tow.

    Roadside Coverage Was Denied

    Coverage may be denied or limited because of:

    • The vehicle’s in-service date
    • Expired roadside term
    • Used vehicle not enrolled in a qualifying certified program
    • Off-road location
    • Vehicle inaccessible from a publicly maintained road
    • Collision, vandalism, racing, or abuse
    • Impound or legal violation
    • Excluded tire or snow-chain service
    • Request exceeding the program’s event limitations
    • Repair or replacement part rather than roadside dispatch

    Questions To Ask

    • Which model-year warranty handbook applies?
    • What is Hyundai’s recorded in-service date?
    • Is the vehicle registered as Hyundai Certified Used?
    • Which specific exclusion applies?
    • Was the request denied by Hyundai or the towing provider?
    • Would towing be covered if the destination changed?
    • Can a supervisor review the decision?
    • Can the reason be provided in writing?

    Keep the purchase paperwork, warranty handbook, VIN, mileage, service records, roadside dispatch number, and dealership diagnosis.

    Unexpected Roadside or Towing Charges

    A customer may be charged when:

    • The roadside coverage period has expired
    • The requested destination is farther than the covered dealer
    • Special recovery equipment is required
    • The vehicle is off-road or difficult to access
    • Storage or impound charges apply
    • A replacement part, tire, battery, or key is supplied
    • The incident involves an accident or excluded event
    • An independent provider was hired without Hyundai authorization
    • The request exceeds applicable program limits

    How To Dispute a Charge

    1. Request an itemized receipt.
    2. Identify which company processed the payment.
    3. Confirm what Hyundai authorized.
    4. Compare the charge with the warranty handbook.
    5. Call Hyundai Roadside Assistance.
    6. Request the dispatch notes and reference number.
    7. Contact the towing provider when it charged the customer directly.
    8. Ask Hyundai Customer Care to review the complaint.
    9. Keep receipts, photographs, texts, and repair records.

    Do not assume that every unfamiliar towing transaction is fraudulent. Identify the provider and service first unless the payment method was clearly used without authorization.

    Vehicle Damage During Roadside Service or Towing

    If the Hyundai appears to have been damaged during loading, towing, unloading, jump-starting, lockout service, or another roadside operation, document the condition immediately.

    What To Do

    1. Photograph the damage from several angles.
    2. Photograph the tow truck and equipment.
    3. Record the towing-company name.
    4. Record the driver and truck number when available.
    5. Keep the Hyundai dispatch number.
    6. Record the pickup and delivery locations.
    7. Tell the driver or towing company promptly.
    8. Request an incident or insurance-claim form.
    9. Notify Hyundai Roadside Assistance.
    10. Obtain a written repair estimate.
    11. Preserve photographs showing the vehicle’s earlier condition.

    Hyundai’s roadside contractors are independent providers. A claim involving towing damage may require the provider’s insurance or claims process in addition to a complaint submitted to Hyundai.

    Roadside Provider Conduct Complaints

    A complaint may involve:

    • Excessive delay
    • Failure to arrive
    • Rude or threatening behavior
    • Unsafe towing procedure
    • Unauthorized charge
    • Vehicle taken to the wrong location
    • Failure to secure the vehicle
    • Refusal to follow reasonable instructions
    • Damage to the Hyundai
    • Inaccurate completion or arrival records

    Include in the Complaint

    • The Hyundai roadside reference number
    • The towing-company name
    • The driver or truck number
    • The service date and time
    • The pickup and delivery locations
    • The original arrival estimate
    • The actual arrival time
    • A concise description of what occurred
    • Photographs or video when appropriate
    • The amount of any disputed charge
    • The requested resolution

    Report criminal behavior, reckless driving, threats, or immediate safety problems to the appropriate local authorities.

    How To Escalate an Unresolved Hyundai Roadside Complaint

    1. Contact Hyundai Roadside Assistance. Ask the representative to review the original dispatch and provider notes.
    2. Use the original reference number. Keep later contacts connected to the same roadside event.
    3. State the requested resolution. Ask for another dispatch, reimbursement review, towing-cost correction, provider complaint, or written coverage explanation.
    4. Request supervisor review. Explain what the first representative was unable to resolve.
    5. Contact the towing provider. This may be necessary for damage, driver conduct, or a provider-issued charge.
    6. Keep supporting records. Save photographs, receipts, dispatch messages, tracking records, repair orders, and dealership findings.
    7. Contact Hyundai Customer Care. Call 1-800-633-5151 and ask that a formal case be opened.
    8. Request a Hyundai case number. Record the assigned case and expected response date.
    9. Send a written summary. Use Hyundai’s Consumer Assistance Center or Customer Care email when a written record is needed.
    10. Request the final decision in writing. Ask whether Hyundai approved, denied, or referred the complaint to the roadside provider.

    Hyundai’s Vehicle and Warranty Complaint Process

    For a complaint involving the vehicle repair or warranty decision rather than only the tow:

    1. Speak with the Hyundai dealership service advisor.
    2. Ask the dealership service manager or general manager to review the issue.
    3. Contact Hyundai Customer Care if the dealership does not resolve it.
    4. Provide the VIN, mileage, purchase date, dealership, repair history, and requested resolution.

    BBB AUTO LINE

    Hyundai participates in BBB AUTO LINE for certain warranty and lemon-law disputes.

    Eligibility and required procedures depend on the vehicle, warranty, state law, and type of claim. A roadside-delay complaint by itself may not qualify as a warranty-arbitration dispute.

    Vehicle Safety Complaint

    A driver who believes the breakdown involves a safety defect can also report the problem to the National Highway Traffic Safety Administration.

    NHTSA does not ordinarily resolve towing bills or individual warranty reimbursement disputes, but consumer reports can help the agency identify potential safety-defect patterns.

    Hyundai Roadside Assistance Customer Reviews and Complaint Sentiment

    At the time this page was updated, CustomerServiceNumbers.com did not have any published Hyundai Roadside Assistance reviews and could not calculate meaningful customer sentiment.

    The previous page described positive and negative roadside trends that were not based on reviews submitted directly to CustomerServiceNumbers.com. Those unsupported statements have been removed.

    As Hyundai drivers submit reviews, this section may be updated with recurring topics involving:

    • Tow-truck response times
    • Providers failing to arrive
    • Towing destinations
    • Five-year roadside eligibility
    • Certified Used Vehicle coverage
    • Flat-tire and battery assistance
    • Vehicle lockouts
    • Fuel delivery
    • Electric-vehicle towing
    • Unexpected roadside charges
    • Trip-interruption reimbursement
    • Roadside-provider conduct
    • Towing damage complaints
    • How effectively Hyundai resolved complaints

    Future sentiment summaries will be based on actual CustomerServiceNumbers.com submissions rather than assumptions about Hyundai, its dealerships, AAA-affiliated providers, or individual tow operators.

    What To Include in Your Hyundai Roadside Review

    • The Hyundai model and model year
    • The general location of the breakdown
    • The type of assistance requested
    • The approximate response time
    • Whether the provider arrived
    • Whether towing or on-site service was provided
    • Whether the service was covered
    • Whether an unexpected charge occurred
    • Whether Hyundai opened a complaint case
    • Whether the matter was resolved

    Do not publish a complete VIN, exact real-time location, home address, insurance-policy number, driver’s-license number, payment-card information, Bluelink password, or roadside employee’s personal information.

    Hyundai Roadside Assistance Frequently Asked Questions

    What is the Hyundai Roadside Assistance phone number?

    Hyundai Roadside Assistance can be reached at 1-800-243-7766.

    Is Hyundai Roadside Assistance available 24 hours?

    Yes. Hyundai Roadside Assistance is available 24 hours a day, 365 days a year.

    Does Hyundai Roadside Assistance work in Canada?

    Hyundai’s new-vehicle roadside handbook states that the program is available in all 50 states and Canada under the applicable coverage terms.

    How long is Hyundai roadside coverage?

    New Hyundai vehicles generally include roadside assistance for five years with unlimited mileage from the original in-service date.

    Does Hyundai Roadside Assistance transfer to another owner?

    The roadside program is associated with the eligible vehicle and in-service date, but coverage can vary by model year and vehicle program. A subsequent owner should confirm eligibility using the VIN.

    Does Hyundai Certified Used include roadside assistance?

    Qualifying Hyundai Certified Used Vehicles currently include up to ten years of unlimited-mile roadside assistance from the original in-service date, subject to program terms and event limits.

    Does Hyundai Roadside Assistance include towing?

    Yes. When the covered Hyundai is inoperable, the program generally includes towing to the nearest Hyundai dealership or authorized service facility.

    Can I choose a farther Hyundai dealership?

    You may request a preferred dealership, but complimentary towing may be limited to the nearest appropriate facility. Additional mileage may cost extra.

    Will Hyundai change a flat tire?

    Hyundai may install a usable spare tire. The standard benefit excludes vehicles supplied with a tire mobility kit instead of a spare, and towing may be required when no usable spare is available.

    Will Hyundai replace a dead battery?

    Roadside assistance may attempt a jump-start. A replacement battery or non-warranty repair may be the customer’s responsibility.

    Does Hyundai Roadside Assistance cover a lockout?

    Yes, Hyundai lists lockout service when the keys are locked inside the vehicle. Lost-key replacement and key programming may cost extra.

    Does Hyundai deliver gas?

    Hyundai currently provides up to three gallons of gasoline where delivery is legally permitted.

    Will Hyundai tow an electric vehicle that runs out of charge?

    Contact Hyundai Roadside Assistance and explain that the vehicle is electric. The vehicle may need towing to an appropriate Hyundai dealership or charging location under the applicable terms.

    Does Hyundai cover accident towing?

    Hyundai’s roadside handbook identifies accident-related towing as non-warranty towing. The insurer or vehicle owner may be responsible for accident towing, storage, and repair costs.

    What is Hyundai’s trip-interruption benefit?

    When a warrantable mechanical breakdown occurs more than 150 miles from home and requires an overnight repair, Hyundai may reimburse reasonable meals, lodging, or alternate transportation up to $100 per day for three days.

    Will Hyundai reimburse an independent tow?

    Reimbursement may be reviewed when a Hyundai dealership confirms that the disablement was warrantable. Keep the towing receipt and call Hyundai Customer Care at 1-800-633-5151.

    What should I do if the Hyundai tow truck does not arrive?

    Call 1-800-243-7766 again, provide the original dispatch number, verify the location and callback number, request an updated arrival estimate, and ask whether another provider can be assigned.

    What should I do if my vehicle was damaged during towing?

    Photograph the damage, record the towing-company and driver information, request the provider’s claim process, and report the incident to Hyundai Roadside Assistance and Customer Care.

    How do I complain about Hyundai Roadside Assistance?

    Start with the roadside department and request supervisor review. If the complaint remains unresolved, contact Hyundai Customer Care at 1-800-633-5151 and request a formal case number.

    What is the Hyundai Bluelink phone number?

    Hyundai Bluelink Customer Care can be reached at 1-855-225-8354.

    Where is Hyundai Motor America headquartered?

    Hyundai Motor America is headquartered at 10550 Talbert Avenue, Fountain Valley, California 92708.

    Related Roadside Assistance Customer Service Pages

    Official Hyundai and Vehicle Safety Resources

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize roadside contacts, coverage information, common customer problems, complaint guidance, and practical resolution steps.

    Our goal is not simply to repeat a roadside-assistance phone number. We help drivers understand whether an issue belongs to Hyundai Roadside Assistance, Hyundai Customer Care, Bluelink, a Hyundai dealership, an independent towing provider, an insurance company, or another appropriate organization.

    Reviews may be moderated for spam, profanity, VINs, exact location information, payment details, insurance information, and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your Hyundai Roadside Assistance Experience

    Have you contacted Hyundai about a mechanical breakdown, tow, flat tire, dead battery, lockout, fuel delivery, electric-vehicle problem, delayed provider, denied coverage, trip-interruption claim, unexpected charge, or towing damage?

    Leave a rating and review below. Include the Hyundai model and year, general type of problem, support channel used, approximate response time, whether the service was covered, and whether Hyundai resolved the complaint.

    Your experience may help another Hyundai driver determine whether to contact Roadside Assistance, Customer Care, Bluelink, a Hyundai dealership, an independent towing provider, an insurer, or a vehicle-safety agency.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Hyundai Motor America, Hyundai Motor Company, Hyundai Motor Finance, Bluelink, the American Automobile Association, any Hyundai dealership, towing company, insurer, roadside provider, or government agency. Hyundai does not provide customer support through this website. Contact Hyundai or the applicable service provider directly regarding roadside assistance, towing, warranties, repairs, collisions, charges, or vehicle coverage.

    This page provides general consumer information and does not provide legal, mechanical, insurance, towing, emergency, or vehicle-safety advice. The vehicle’s model-year warranty handbook, Certified Used Vehicle documents, protection-plan agreement, owner’s manual, official Hyundai communications, and applicable law control the available benefits.