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Reach Chrysler Roadside Assistance

1-800-521-2779

Reach Chrysler Roadside Assistance

Customer Service Contact Information For Chrysler Roadside Assistance 1-800-521-2779

Chrysler Roadside Assistance Issue

June 6, 2014

My husband and I were towing our 5th wheel as we were leaving for a 2-week vacation. Eighty-one miles from our home in Washington, there was a “pop” and smoke started coming from the engine compartment. We were able to pull over to the side of the road safely. To make a long story short, we contacted Roadside Assistance no less than 4 times through the button on the mirror, each time telling the operator we were in a “dead zone” and did not have cell service. We were on the side of the road for 10 hours, believing 2 tow trucks were coming to our aid. Finally, the last call was placed at 11:00 PM and after being on hold for 20 minutes we were transferred to the tow company by Paul, the most helpful of all the customer service reps we had dealt with. The tow company had attempted to call us to verify our location and was unaware we had no cell service. “It would have been nice if they had told us” was the comment from the dispatcher. At 2:00 AM the tow trucks finally arrived and we arrived home at 4:00 AM Roadside Assistance was less than stellar, even after giving them our coordinates they were unable to be much help. When we finally had more than 1 bar on our cell phones, I discovered I had a call from Quebec and another from Florida. It’s no wonder they didn’t have a clue as to where we were if they’re located clear across the country. We might as well have been talking to “Bob” in India. Now comes the hassle of getting reimbursed for the cost of the tow home. If we had had cell service we would have called 1) our insurance 2) AAA and would have been covered with no problems – and it certainly wouldn’t have taken 10 hours!

Avatar for LuAnn
LuAnn
2.8
2.8 out of 5 stars (based on 329 reviews)

Chrysler Roadside Assistance Issue

June 6, 2014

My husband and I were towing our 5th wheel as we were leaving for a 2-week vacation. Eighty-one miles from our home in Washington, there was a “pop” and smoke started coming from the engine compartment. We were able to pull over to the side of the road safely. To make a long story short, we contacted Roadside Assistance no less than 4 times through the button on the mirror, each time telling the operator we were in a “dead zone” and did not have cell service. We were on the side of the road for 10 hours, believing 2 tow trucks were coming to our aid. Finally, the last call was placed at 11:00 PM and after being on hold for 20 minutes we were transferred to the tow company by Paul, the most helpful of all the customer service reps we had dealt with. The tow company had attempted to call us to verify our location and was unaware we had no cell service. “It would have been nice if they had told us” was the comment from the dispatcher. At 2:00 AM the tow trucks finally arrived and we arrived home at 4:00 AM Roadside Assistance was less than stellar, even after giving them our coordinates they were unable to be much help. When we finally had more than 1 bar on our cell phones, I discovered I had a call from Quebec and another from Florida. It’s no wonder they didn’t have a clue as to where we were if they’re located clear across the country. We might as well have been talking to “Bob” in India. Now comes the hassle of getting reimbursed for the cost of the tow home. If we had had cell service we would have called 1) our insurance 2) AAA and would have been covered with no problems – and it certainly wouldn’t have taken 10 hours!

Avatar for LuAnn
LuAnn