Chrysler Roadside Assistance Phone Number, Coverage, Complaints, and Reviews

Chrysler Roadside Assistance provides 24-hour help for eligible Chrysler vehicles experiencing a mechanical breakdown, flat tire, dead 12-volt battery, lockout, fuel shortage, or towing need. Coverage, service limits, towing destinations, reimbursement, and customer-paid expenses depend on the vehicle, warranty or service contract, mileage, location, and circumstances.

Chrysler Roadside Assistance Phone Numbers and Contact Options

• Chrysler Roadside Assistance in the United States: 1-800-521-2779
• Request roadside help online: Chrysler Roadside Assistance portal
• Chrysler Roadside Assistance in Canada: 1-800-363-4869
• Chrysler Customer Care: 1-800-CHRYSLER or 1-800-247-9753
• Mopar Customer Care: 1-800-399-2668
• FlexCare Vehicle Protection: 1-800-521-9922
• Recall Assistance: 1-800-853-1403
• Uconnect and Connected Services support: 1-877-855-8400
• FCA US Customer Assistance TDD: 1-800-380-2479
• Mopar contact page: Contact Mopar
• Find an authorized Chrysler dealer: Chrysler dealer locator
• Official Roadside Assistance page: Mopar Roadside Assistance

Roadside Assistance for Chrysler, Dodge, Jeep, and Ram vehicles is available 24 hours a day, seven days a week, 365 days a year. Chrysler Customer Care, Mopar Customer Care, FlexCare, dealerships, warranty teams, and connected-services departments may have different operating hours.

Emergency warning: Call 911 or the appropriate local emergency service first if anyone is injured, the vehicle is on fire, it is blocking traffic, there is smoke from the engine or battery, or the location creates an immediate danger. Roadside Assistance is not a substitute for police, fire, highway-patrol, or emergency medical services.

Which Chrysler Support Number Should You Use?

• Active breakdown, tow, flat tire, dead battery, lockout, or fuel need: Call 1-800-521-2779.
• General Chrysler vehicle, warranty, dealer, or unresolved roadside complaint: Call 1-800-247-9753.
• Mopar parts, service, owner-support, or related question: Call 1-800-399-2668.
• FlexCare protection-plan coverage or claim: Call 1-800-521-9922.
• Recall question: Call 1-800-853-1403.
• Uconnect or connected-services problem: Call 1-877-855-8400.
• Warranty repair or dealer-service issue: Contact the authorized dealer’s service manager before escalating to Chrysler Customer Care.

Chrysler does not publish a dedicated email address for immediate roadside dispatch. Use the telephone number or official roadside portal rather than an ordinary contact form when a vehicle is disabled.

How to Request Chrysler Roadside Assistance

1. Move the vehicle away from traffic when it is safe to do so.
2. Turn on the hazard lights.
3. Call 1-800-521-2779 or use the official online roadside portal.
4. Provide the VIN, mileage, vehicle information, exact location, callback number, and nature of the problem.
5. Tell the advisor immediately if the location is unsafe.
6. Ask whether the requested service is covered.
7. Request the roadside case or dispatch number.
8. Ask for the provider’s name and estimated arrival time.
9. Confirm the towing destination and any customer-paid amount.
10. Keep the telephone available in case the provider needs directions.

Information to Have Ready When Calling Chrysler

• Name of the vehicle owner or authorized driver
• Complete vehicle identification number, or VIN
• Chrysler model, model year, color, and vehicle type
• License-plate number
• Current odometer reading
• Exact vehicle location
• Road, direction of travel, exit, mile marker, cross street, or landmark
• A safe callback telephone number
• A brief description of the problem
• Whether the vehicle is in an unsafe location
• Whether the vehicle has a usable spare tire
• Whether it is a gasoline or plug-in hybrid vehicle
• Whether a trailer, camper, cargo carrier, or other equipment is attached

A VIN is required to determine covered roadside services. A customer without a valid VIN may be offered customer-paid service or may need to submit a reimbursement request after obtaining assistance independently.

How Long Is Chrysler Roadside Assistance Included?

For applicable 2026 Chrysler vehicles, Roadside Assistance lasts for five years or 60,000 miles, whichever occurs first. The term begins with the start of the Basic Limited Warranty.

The exact eligibility for another vehicle can depend on:

• Model year
• Original in-service date
• Current mileage
• New, used, or certified status
• Gasoline or plug-in hybrid powertrain
• Factory warranty status
• FlexCare or another applicable service contract
• Country where the vehicle was originally sold and registered
• Cause of the disablement

Confirm coverage through the vehicle’s warranty booklet, owner account, authorized dealer, Chrysler Customer Care, or Roadside Assistance using the VIN.

A vehicle outside the included period may still be able to request help, but the owner may be responsible for the service charge.

Roadside Assistance Is Separate From Repair Coverage

A roadside dispatch or tow does not guarantee that the underlying tire, battery, key, mechanical failure, collision damage, or dealer repair is covered by a vehicle warranty.

The tow may be eligible while the resulting repair remains customer-paid.

What Services Does Chrysler Roadside Assistance Provide?

Depending on eligibility and the circumstances, Chrysler Roadside Assistance may provide or coordinate:

• Towing after a qualifying mechanical breakdown
• Flat-tire service using the vehicle’s temporary spare
• 12-volt battery jump-start assistance
• Vehicle lockout service
• Emergency fuel delivery
• Eligible plug-in hybrid towing
• Dispatch of a local towing or roadside contractor

Availability does not mean that every tire, replacement key, gallon of fuel, part, repair, alternate towing destination, storage charge, or additional service is included.

Who Provides Chrysler Roadside Service?

Current Chrysler warranty materials identify Cross Country Motor Club as the company administering or providing Roadside Assistance, with a related Cross Country Motor Club entity used in certain states.

The local towing or roadside company assigned to a case may be an independent contractor rather than:

• A Chrysler employee
• A Mopar employee
• An FCA US employee
• A Stellantis employee
• An authorized-dealer employee

Keep both the Chrysler roadside case number and the local provider’s name for any later complaint.

What to Do If Chrysler Roadside Assistance Does Not Arrive

If the estimated arrival time passes and the assigned provider has not contacted you:

1. Call 1-800-521-2779 again.
2. Provide the existing roadside case or dispatch number.
3. Ask whether the provider accepted the assignment.
4. Confirm the callback number and exact location sent to the provider.
5. Request the provider’s name and updated estimated arrival time.
6. Ask for reassignment when the provider cannot respond.
7. Repeat that the vehicle is in an unsafe location when applicable.
8. Record the time of each call, estimated arrival time, provider, and response.

Call police, highway patrol, or emergency services when the disabled vehicle presents a traffic hazard or the occupants cannot remain safely at the location.

How to File a Chrysler Roadside Assistance Complaint

While the roadside request remains active, call 1-800-521-2779 and ask the advisor to review or escalate the dispatch.

After the immediate incident, contact:

• Chrysler Customer Care: 1-800-247-9753
• Mopar Customer Care: 1-800-399-2668
• FlexCare Vehicle Protection: 1-800-521-9922 when a service contract controls the benefit
• Authorized-dealer management: When the complaint involves a covered repair, dealer destination, diagnosis, or vehicle release

FCA US Customer Assistance mailing address:
FCA US LLC Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004

Information to Include in a Roadside Complaint

• Vehicle year, model, and mileage
• A partial VIN in ordinary unsecured correspondence
• Date, time, and general location of the incident
• Roadside case or dispatch number
• Service requested
• Assigned roadside or towing provider
• Original and revised arrival estimates
• Actual arrival time or provider no-show
• Callback number and location sent to the provider
• Towing destination
• Any amount requested or paid
• Photographs, receipts, and relevant messages
• A chronological explanation of what occurred
• The resolution requested

How to Escalate an Unresolved Complaint

1. Ask the Roadside Assistance advisor to review the active dispatch.
2. Request a supervisor when the provider is not responding or the information is incorrect.
3. Keep the roadside case number and provider information.
4. Open a Chrysler Customer Care case after the immediate event.
5. Ask for a separate Customer Care case number and expected follow-up date.
6. Contact the dealer’s service manager or general manager when a warranty repair is involved.
7. Contact Mopar or FlexCare when the issue concerns a protection plan.
8. Submit receipts, photographs, and prior correspondence.
9. Ask for a written explanation when coverage or reimbursement is denied.
10. Review the applicable warranty booklet or service-contract terms before challenging the decision.

Where Will Chrysler Tow the Vehicle?

When an eligible Chrysler becomes disabled because of a mechanical breakdown, standard towing generally transports it to the closest authorized Chrysler, Dodge, Jeep, or Ram dealer.

Before the tow begins, confirm:

• The dealer name and address
• Whether the dealer can accept the vehicle
• Whether the service department is open
• Where the keys will be left after hours
• Whether the requested destination is covered
• Whether an alternate destination creates a charge
• Whether storage or a second tow may be required
• Whether a flatbed or specialized equipment is needed

A roadside tow does not guarantee immediate diagnosis, same-day repair, warranty approval, a loaner vehicle, or parts availability.

Can You Choose Another Dealer?

A customer may request another authorized dealer, but additional charges can apply. Current program materials should be confirmed before the tow because alternate-destination rules may depend on the vehicle and coverage.

Can Chrysler Tow to an Independent Repair Shop?

A nonauthorized repair facility may not be covered. Confirm whether the request is permitted and whether the owner must pay the full towing cost.

After-Hours Towing

If the dealer cannot receive the vehicle after hours, ask whether it will be placed in an authorized drop area or temporarily stored for later delivery.

Confirm where the vehicle and keys will remain, when delivery will occur, and whether storage or a second tow will create a charge.

Chrysler Flat-Tire Assistance

Chrysler Roadside Assistance may dispatch a provider to install the vehicle’s temporary spare tire when one is supplied and usable.

This service is not a permanent tire repair. Tell the advisor:

• Which tire is affected
• Whether a spare tire is present
• Whether the spare is properly inflated
• Whether the wheel, suspension, or body appears damaged
• Whether locking wheel nuts or special tools are involved
• Whether the vehicle is near moving traffic

The owner remains responsible for repairing or replacing the damaged tire unless a separate tire warranty or protection plan applies.

If the Chrysler has no usable spare, tell the advisor. Towing may be offered, but Roadside Assistance does not promise mobile delivery of a replacement tire.

Chrysler Battery Jump-Start Assistance

Roadside Assistance may dispatch a provider to jump-start a discharged 12-volt battery.

Tell the advisor if:

• The battery is leaking, swollen, overheated, or visibly damaged
• There is smoke, fire, or a strong unusual odor
• The vehicle repeatedly loses power after being started
• The dashboard displays an electrical-system warning
• The Chrysler is a plug-in hybrid

Do not touch exposed or damaged high-voltage components. Contact emergency services when there is smoke, fire, leaking fluid, or another immediate electrical hazard.

A jump-start does not automatically include battery replacement, diagnosis, or repair.

Chrysler Emergency Fuel Delivery

The 2026 Chrysler program permits delivery of a small amount of fuel, with a current maximum of two gallons.

Fuel-delivery service is currently limited to two occurrences during a 12-month period.

Before dispatch, confirm:

• The correct fuel type
• Whether the vehicle is gasoline-powered or a plug-in hybrid
• Whether the fuel itself or another service cost is customer-paid
• Whether the vehicle displays a separate mechanical warning

Emergency delivery is intended to help the driver reach a nearby station, not to provide a full tank.

Chrysler Lockout Assistance

Roadside Assistance may provide access to the vehicle’s passenger compartment when keys are locked inside or the locks are frozen.

For security, the driver may need to provide identification and proof of authorization to access the vehicle.

Lockout service does not automatically cover:

• A replacement key
• A replacement key fob
• Key programming
• Broken-key extraction
• Repair of a damaged lock
• Transportation to retrieve another key

Call emergency services immediately when a child, vulnerable person, or animal is locked inside and faces danger.

Chrysler Plug-In Hybrid Roadside Assistance

A Chrysler plug-in hybrid that cannot be driven because of a component covered by the High Voltage Lithium-Ion Battery Limited Warranty may qualify for towing under the applicable high-voltage warranty terms.

Tell the advisor:

• The exact Chrysler model and model year
• The remaining displayed battery charge
• Any warning message
• Whether the vehicle can shift into Neutral
• Whether collision or underbody damage is visible
• Whether the high-voltage battery has been exposed to fire, flooding, or impact
• Whether the vehicle is connected to charging equipment

Do not touch exposed high-voltage parts or attempt to move a severely damaged plug-in hybrid without qualified assistance.

What to Do After an Accident

1. Call emergency services when anyone is injured or the scene is unsafe.
2. Move away from traffic when it can be done safely and lawfully.
3. Contact police when required.
4. Contact the automobile insurer.
5. Call Chrysler Roadside Assistance if the vehicle requires towing.
6. Photograph the vehicles, damage, road conditions, and surrounding area when safe.
7. Collect appropriate information from other involved parties.
8. Keep the police-report or incident number.

Do not assume that factory Roadside Assistance pays collision repairs, insurance deductibles, impound charges, storage, rental transportation, property damage, or every accident-related tow.

Can You Arrange Your Own Tow?

Call Chrysler Roadside Assistance before hiring a towing company whenever official dispatch is available. Self-arranged service does not guarantee reimbursement.

If you cannot contact Roadside Assistance or cannot provide a valid VIN and must obtain service independently:

• Use a licensed towing or roadside-service provider.
• Obtain an original itemized receipt.
• Keep proof of payment.
• Record the VIN and mileage at the time of service.
• Record the pickup and destination locations.
• Record the towing mileage.
• Document why official dispatch could not be used.
• Submit the reimbursement claim within 30 days.

Approved reimbursement is based on vehicle and service eligibility and reasonable local charges. FCA US determines the amount and may deny a late, incomplete, ineligible, or unsupported claim.

Roadside reimbursement mailing address:
FCA US LLC Customer Assistance
Attention: Claims Department
P.O. Box 9145
Medford, MA 02155

Submit or review an eligible Stellantis roadside-reimbursement request.

Factory Roadside Assistance Versus FlexCare

Factory-included Chrysler Roadside Assistance and a separately purchased FlexCare Vehicle Protection plan are different programs.

A FlexCare plan may include Sign-and-Go towing and roadside benefits subject to the plan’s per-occurrence limit, event rules, contract term, exclusions, and authorization requirements.

For a FlexCare roadside claim:

• Call 1-800-521-2779 before paying when possible.
• Ask whether the service is eligible.
• Obtain an authorization number.
• Keep the original paid receipt.
• Keep the FlexCare contract number.
• Follow the reimbursement instructions in the plan.

Call FlexCare at 1-800-521-9922 for contract-specific questions.

Services and Expenses Chrysler Roadside Assistance May Not Cover

Depending on the vehicle and applicable program, customer-paid or excluded items may include:

• A replacement tire or wheel
• A permanent tire repair
• A replacement key or key fob
• Key programming
• Fuel beyond the published delivery limit
• Battery replacement or diagnosis
• Parts, fluids, or mechanical repairs
• A customer-selected towing destination
• Extra towing mileage
• Storage or a second tow not authorized by the program
• Police-ordered or impound towing
• Collision-related expenses
• Off-road or specialized recovery
• Towing of an attached trailer, camper, or other equipment
• Services outside the included warranty or contract period

Ask whether the requested service is covered before agreeing to a customer-paid charge.

Chrysler Roadside Assistance Scam Warning

Fraudsters and misleading advertisements may publish unofficial Chrysler roadside numbers or impersonate Chrysler, Mopar, Stellantis, a dealer, or a towing company.

• Verify telephone numbers through Chrysler.com, Mopar.com, or the vehicle’s documents.
• Use 1-800-521-2779 for official Chrysler Roadside Assistance in the United States.
• Do not provide passwords or one-time verification codes to an unsolicited caller.
• Do not pay using gift cards or cryptocurrency.
• Confirm the towing company assigned to the official roadside case.
• Ask for an itemized receipt for any customer-paid amount.
• Do not publicly post the complete VIN or exact current roadside location.

Chrysler Company, Parent, and Leadership Information

Chrysler Roadside Assistance is not a separate corporation. It is an owner-support program associated with Chrysler, FCA US LLC, Mopar, Stellantis, authorized dealers, Cross Country Motor Club, and local roadside providers.

• Consumer brand: Chrysler
• U.S. operating company: FCA US LLC
• Parent company: Stellantis N.V.
• Chrysler and Dodge Chief Executive Officer: Matt McAlear
• Stellantis Chief Executive Officer: Antonio Filosa

Stellantis North America / FCA US campus:
1000 Chrysler Drive
Auburn Hills, MI 48326

FCA US Customer Assistance mailing address:
P.O. Box 21-8004
Auburn Hills, MI 48321-8004

The corporate campus and mailing address are not towing yards, repair facilities, roadside-dispatch centers, vehicle drop-off locations, or guaranteed walk-in complaint offices.

For additional headquarters and corporate complaint information, see the exact Chrysler corporate office and headquarters page.

Chrysler Roadside Assistance Frequently Asked Questions

What is the Chrysler Roadside Assistance phone number?

Call 1-800-521-2779 for Chrysler Roadside Assistance in the United States.

What is the Chrysler Roadside Assistance number in Canada?

Call 1-800-363-4869 in Canada.

Is Chrysler Roadside Assistance available 24 hours?

Yes. Chrysler, Dodge, Jeep, and Ram Roadside Assistance is available 24 hours a day, seven days a week, 365 days a year.

Can I request Chrysler Roadside Assistance online?

Yes. Use the official Chrysler roadside portal or call 1-800-521-2779.

How long is Chrysler Roadside Assistance included?

For applicable 2026 Chrysler vehicles, Roadside Assistance lasts for five years or 60,000 miles, whichever occurs first. Verify another model year through its specific warranty booklet and VIN.

Is Chrysler Roadside Assistance free?

Eligible dispatch and covered services may be included during the applicable period. Tires, keys, fuel beyond program limits, parts, repairs, alternate destinations, and noncovered services may remain the owner’s responsibility.

Does Chrysler Roadside Assistance require the VIN?

A VIN is required to determine covered roadside service.

Does Chrysler Roadside Assistance cover a flat tire?

It may dispatch a provider to install the vehicle’s temporary spare tire when equipped. This is not a permanent tire repair, and the replacement or repair of the damaged tire is not automatically included.

What happens if my Chrysler does not have a spare?

Tell the advisor when calling. Depending on the vehicle and coverage, towing may be offered. Roadside Assistance does not promise delivery of a replacement tire.

Does Chrysler Roadside Assistance jump-start a battery?

Yes. A 12-volt battery jump-start is included among the published roadside services. Battery replacement and diagnosis are separate.

Can Chrysler unlock my vehicle?

Lockout assistance may provide access to the passenger compartment. Replacement keys, replacement key fobs, and programming are not included.

Does Chrysler Roadside Assistance deliver fuel?

The current 2026 program allows delivery of up to two gallons and limits the service to two occurrences in a 12-month period.

Where will Chrysler tow my vehicle?

Covered mechanical-breakdown towing generally goes to the closest authorized Chrysler, Dodge, Jeep, or Ram dealer.

Can I choose another dealer?

An alternate dealer may create an additional customer-paid charge. Confirm the destination and cost before towing begins.

How long does Chrysler Roadside Assistance take?

Chrysler does not publish one universal arrival time. Timing depends on location, traffic, weather, provider availability, required towing equipment, requested service, and safety conditions.

What should I do if the roadside provider does not arrive?

Call 1-800-521-2779, provide the roadside case number, confirm the location and callback details, request an updated ETA, and ask for reassignment when necessary.

How do I complain about Chrysler Roadside Assistance?

Ask the Roadside Assistance advisor to review the active dispatch. For follow-up, call Chrysler Customer Care at 1-800-247-9753 or Mopar Customer Care at 1-800-399-2668.

Will Chrysler reimburse a tow I arranged myself?

Reimbursement is not guaranteed. Qualifying claims generally must be submitted within 30 days with the original licensed-provider receipt, VIN, mileage, and current mailing address.

Who provides Chrysler Roadside Assistance?

Current Chrysler warranty materials identify Cross Country Motor Club as the roadside-service provider or administrator, with a related entity used in certain states.

Is Chrysler Roadside Assistance the same as FlexCare?

No. Factory Roadside Assistance and separately purchased FlexCare Vehicle Protection plans are different programs with different terms and limits.

Who owns Chrysler?

Chrysler is a brand of Stellantis and is supported in the United States through FCA US LLC.

Who leads Chrysler?

Matt McAlear is the Chief Executive Officer of Chrysler and Dodge.

Chrysler Roadside Assistance Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays a rating of 3.0 out of 5 stars based on four historical reviews.

The visible reviews are dated:

• August 4, 2015
• July 2, 2015
• March 13, 2015
• June 6, 2014

Supported review themes include:

• One positive Dodge Charger experience involving helpful service and voicemail updates about the tow truck’s status and arrival time
• One reported telephone hold exceeding 30 minutes without a stated dispatch outcome
• One Jeep Cherokee flat-tire experience involving an unsuccessful initial service, a reported provider no-show, multiple dispatches, and eventual assistance through AAA
• One lengthy towing experience involving limited cellular service, location-coordination problems, multiple calls, an approximately 10-hour wait, and a reimbursement concern

These are individual historical reviews of the shared Chrysler, Dodge, Jeep, and Ram roadside system. They do not establish current average response times, present-day contractor performance, universal coverage, or company-wide complaint practices.

Related Chrysler and Roadside Assistance Pages

• Stellantis Customer Service and Brand Support
• Dodge Roadside Assistance
• AAA Customer Service and Roadside Assistance

Chrysler Capital and Chrysler Financial handle vehicle loans, leases, payments, and titles rather than emergency roadside dispatch.

Privacy Warning Before Posting a Chrysler Roadside Review

Do not publish a complete VIN, roadside case or dispatch number, license-plate number, exact current roadside location, home address, private telephone number, email address, payment-card details, driver’s-license information, warranty or FlexCare contract number, insurance documents, police reports, medical information, account credentials, or towing receipts containing personal data.

Do not post the full names of nonpublic dispatchers, towing operators, dealer employees, or contractors. Reviews should describe genuine firsthand experiences and may be moderated for personal information, threats, profanity, spam, impersonation, discriminatory content, unsupported accusations, duplicate submissions, or unrelated material.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share real customer experiences since 2004. We review official brand, Mopar, warranty, roadside, owner-support, corporate, and leadership resources together with the customer reviews visibly published on this website.

Telephone numbers, coverage periods, fuel limits, towing destinations, reimbursement rules, provider relationships, leadership, and company information can change. Verify important instructions through Chrysler, Mopar, the vehicle’s warranty booklet, the applicable FlexCare contract, and an authorized dealer.

Share Your Chrysler Roadside Assistance Experience

Have you contacted Chrysler Roadside Assistance about a breakdown, tow, flat tire, dead battery, lockout, fuel delivery, provider delay, no-show, towing destination, unexpected charge, plug-in hybrid problem, self-arranged tow, reimbursement request, vehicle damage, or complaint?

Share the general location, approximate date, vehicle brand, model and year, service requested, response received, and whether the problem was resolved. Do not include private VIN, dispatch, payment, identification, insurance, contract, or exact-location information.

Page Update Note

This Chrysler Roadside Assistance page was researched and updated on July 30, 2026. The update verified the U.S. and Canadian roadside numbers, official online dispatch route, 24-hour availability, current coverage period, fuel and service limits, towing destination, reimbursement procedure, roadside-service provider, complaint contacts, company leadership, and the exact dates and supported themes of the four visible historical reviews.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Chrysler, FCA US LLC, Mopar, Stellantis N.V., Cross Country Motor Club, FlexCare Vehicle Protection, any Chrysler, Dodge, Jeep, or Ram dealer, towing company, roadside contractor, insurer, police department, highway authority, emergency-service provider, or employee.

This website cannot dispatch roadside assistance, locate or unlock a vehicle, determine warranty or FlexCare eligibility, change a towing destination, authorize repairs, issue reimbursement, retrieve a vehicle, decide a warranty claim, or submit a complaint on an owner’s behalf.

Roadside contacts, coverage terms, fuel limits, services, towing destinations, reimbursement procedures, provider availability, and company information may change. Verify current information through Chrysler, Mopar, the vehicle’s documents, the applicable service contract, and an authorized dealer.