How to Contact Chrysler Roadside Assistance Customer Service
Phone Number: 1-800-521-2779
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4 Responses
2014 Jeep Cherokee – flat tire waited 1 hour for first arrival. Very helpful – we just were unsuccessful with inflating tire. Used fix a flat – later advised at auto shop that this liquid should never be used on newer vehicles due to tire pressure sensors! Now new tire sensor needed. (Back to 2nd call to Roadside assistance) because tire wasn’t fixed. They dispatched 2nd truck with flatbed for tow. 1 hour later NO SHOW (based on eta text) the dispatched company # didn’t work for follow up. Called Roadside assistance back and they also tried company )Towing Solution) with no response. It is now 11pm on Thursday night. Roadside assistance dispatched third
company for flatbed tow. The wait would be another hour. At this point I used my AAA membership and truck reached me in 30 minutes. Chrysler Roadside Assistance should do a better job screening / holding these companies accountable for not showing up. These new jeeps aren’t equipped with spare tires or hardware to change the tire.
Long delays when calling roadside assistance. I’m glad I’m not stuck out on the road. I’ve been on hold for more than 30 minutes so far. I’m about to give up and call a wrecker and have them charge it to the dealer. I guess that’s what they want.
2011 CHARGER R/T (BEEN A GREAT RIDE TILL TODAY) BROKE DOWN. CALLED CHRYSLER ROADSIDE. CUSTOMER SERVICE PERSON, AND SERVICE WAS 5 STAR. THE VOICE MAILS KEEPING ME INFORMED ON THE STATUS & TIME OF ARRIVAL OF TOW TRUCK MAKES ONE RELAXED, NOT WONDERING WHEN SERVICE WILL ARRIVE. HOPE I NEVER NEED SERVICE AGAIN, BUT KNOWING THERE IS A SERVICE AVAILABLE OF THIS QUALITY, WILL MAKE DRIVING MY CHARGER THAT MUCH MORE ENJOYABLE.
My husband and I were towing our 5th wheel as we were leaving for a 2-week vacation. Eighty-one miles from our home in Washington, there was a “pop” and smoke started coming from the engine compartment. We were able to pull over to the side of the road safely. To make a long story short, we contacted Roadside Assistance no less than 4 times through the button on the mirror, each time telling the operator we were in a “dead zone” and did not have cell service. We were on the side of the road for 10 hours, believing 2 tow trucks were coming to our aid. Finally, the last call was placed at 11:00 PM and after being on hold for 20 minutes we were transferred to the tow company by Paul, the most helpful of all the customer service reps we had dealt with. The tow company had attempted to call us to verify our location and were unaware we had no cell service. “It would have been nice if they had told us” was the comment from the dispatcher. At 2:00 AM the tow trucks finally arrived and we arrived home at 4:00 AM.
Roadside Assistance was less than stellar, even after giving them our coordinates they were unable to be much help. When we finally had more than 1 bar on our cell phones, I discovered I had a call from Quebec and another from Florida. It’s no wonder they didn’t have a clue as to where we were, if they’re located clear across the country. We might as well have been talking to “Bob” in India. Now comes the hassle of getting reimbursed for the cost of the tow home. If we had had cell service we would have called 1) our insurance 2) AAA and would have been covered with no problems – and it certainly wouldn’t have taken 10 hours!