Uber customer service assists riders with fare disputes, cancellation fees, duplicate or unauthorized charges, lost items, driver complaints, safety incidents, account access, Uber Cash, Uber One memberships, and problems using the Uber app.
Uber does not publish a general customer-service telephone number for every rider problem. Most requests must be submitted through the Uber app or the official Uber Help Center so the complaint can be connected to the correct trip, transaction, or account.
Need help with a restaurant, grocery, or convenience-store delivery? Visit our separate Uber Eats customer service page for missing orders, incorrect food, delivery complaints, refunds, and Uber Eats charges.
Uber Customer Service Help by Issue
- Incorrect ride fare: Select the trip in the Uber app and report the fare problem under Help.
- Cancellation or no-show fee: Open the affected trip and request a review of the cancellation fee.
- Duplicate or pending charge: Compare the charge with your trip history and determine whether one entry is a temporary authorization hold.
- Unrecognized Uber charge: Review every Uber account used by family members and report the transaction through Uber’s charge-support page.
- Hacked account: Change the password and submit Uber’s compromised-account form.
- Lost item: Select the trip and use Find lost item to contact the driver.
- Safety incident: Call 911 for an immediate emergency. After everyone is safe, contact Uber’s Safety Incident Reporting Line.
- Driver conduct complaint: Select the completed trip and report the driver or safety concern.
- Locked or deactivated rider account: Use Uber’s sign-in and account-access support form.
- Uber One charge: Open the Uber One membership area to cancel or request billing assistance.
- Driver or delivery-person problem: Use the separate Driving & Delivering Help Center or the Help section of the Driver app.
How to Contact Uber Customer Service
- Uber Help Center: Uber Support
- Uber rider support: Rider Help Center
- Contact rider support: Submit an Uber rider-support request
- Uber app support: Open the Uber app, select Account, choose Help, and select the trip or account issue.
- Uber Safety Incident Reporting Line: 1-800-285-6172
- Request an Uber ride by phone: 1-833-USE-UBER (1-833-873-8237)
- Ride-request phone hours: Daily from 4 a.m. to 10 p.m. Eastern Time
- Driving and delivery support: Uber Driver Help
- Official website: Uber.com
Uber corporate headquarters:
Uber Technologies, Inc.
1725 Third Street
San Francisco, CA 94158
The Safety Incident Reporting Line is strictly for safety-related concerns. It is not intended for refunds, fare disputes, lost property, account access, Uber One billing, or general customer-service complaints.
The 1-833-USE-UBER service allows customers in the United States to request rides by telephone. It is not a general customer-support or complaint line.
Does Uber Have a General Customer-Service Phone Number?
Uber does not publish one general rider-support number for all account, trip, refund, and payment problems.
Most riders must:
- Open the Uber app.
- Select Account.
- Select Help.
- Choose the affected trip or support category.
- Select the option that most closely describes the problem.
Some eligible riders may see premium telephone support after signing in to their Uber account. Uber does not publicly display that number to every user because eligibility and support options may vary.
Do not call an Uber number found in a search advertisement, unsolicited text, social-media reply, or online comment unless it also appears through Uber’s official app or a website ending in uber.com.
Uber Fare, Charge and Refund Problems
Uber riders may contact support about:
- A final fare that was higher than the upfront price
- A driver taking an inefficient route
- An incorrect wait-time fee
- A toll or surcharge dispute
- A cancellation fee
- A duplicate charge
- A pending authorization hold
- An unrecognized trip
- A tip entered incorrectly
- Uber Cash that was not applied
How to Dispute an Uber Ride Charge
- Open the Uber app.
- Select Account.
- Select Trips or Activity.
- Choose the affected ride.
- Scroll to the Help section.
- Select the fare, fee, route, or payment issue.
- Explain what happened and submit the request.
Include:
- The date and approximate time of the ride
- The pickup and destination
- The expected and final fare
- The specific charge being disputed
- Screenshots of the original price or receipt
- A clear explanation of the requested adjustment
Avoid submitting several different complaints for the same trip unless Uber directs you to do so. Keeping the issue connected to one trip and support thread may make the review easier to follow.
How to Dispute an Uber Cancellation Fee
Open the Uber app and:
- Select Account.
- Select Help.
- Choose Trip Issues and Refunds.
- Select the trip showing the cancellation fee.
- Choose the cancellation-fee review option.
- Select the reason you believe the fee is incorrect.
- Submit the request.
Explain whether:
- The driver canceled rather than you
- The driver did not arrive at the correct pickup point
- The vehicle or driver did not match the app
- The driver asked you to cancel
- A technical problem caused the cancellation
- You were charged more than one cancellation fee
Pending and Duplicate Uber Charges
A charge that appears twice may include one completed payment and one temporary authorization hold.
Uber may place an authorization hold when a ride is requested. Uber generally voids the hold after the trip or cancellation, but the bank may take several business days to remove it from the account.
Compare:
- Whether each charge is pending or posted
- The transaction dates
- The amounts
- The corresponding Uber receipts
- Your bank’s authorization-hold policy
Report the issue to Uber when two transactions have fully posted for the same ride or when a temporary hold remains longer than expected.
Unrecognized Uber Charges
Before reporting fraud, check whether the charge is connected to:
- A ride shown in your Uber account
- A cancellation fee
- A tip added after the trip
- An Uber One membership
- An Uber Eats order
- A family member using your payment method
- A second Uber account
- A temporary authorization hold
If you still do not recognize the transaction, use Uber’s unrecognized-charge support page.
If your payment card may have been compromised, also contact the bank or card issuer promptly. Do not publish the complete card number in a support message or public review.
Uber Cash or Account Balance Problems
Check the Wallet and trip receipts to determine whether Uber Cash was:
- Applied to a recent trip
- Expired under the terms of a promotion
- Connected to another account
- Replaced by a different payment method
- Removed after a refund or account adjustment
Take screenshots of the balance, transaction history, promotion terms, and affected receipt before contacting Uber.
How to Recover a Hacked Uber Account
Warning signs of a compromised account include:
- Trips you did not request
- Calls or messages from drivers you did not contact
- Receipts for unfamiliar rides
- Changes to your email address or phone number
- Changes to payment information
- A password that suddenly no longer works
If you can still sign in:
- Change the Uber password immediately.
- Change the password for the email account connected to Uber.
- Review recent trips and payment methods.
- Remove unfamiliar payment methods.
- Report unrecognized transactions.
If you cannot sign in, use Uber’s hacked-account support form.
Uber may request identifying account information, recent trip details, or the last digits of a payment card to verify ownership. Submit that information only through Uber’s official website or app.
Uber Login, Phone Number and Deactivated Account Help
Use Uber’s account sign-in support page when:
- You cannot sign in
- You are not receiving verification messages
- The app displays an error
- Your profile was deactivated
- You cannot request a ride
- You need to update account information
Before submitting a support request:
- Update the Uber app.
- Restart the phone.
- Check the internet connection.
- Try signing in through Uber’s website.
- Confirm that app permissions are enabled.
- Take a screenshot of the error message.
If you lost access to the phone number or email connected to the account, use Uber’s account-information update form. Be prepared to verify the old account details and provide a reachable email address.
Appealing an Uber Rider Account Deactivation
Open the sign-in or deactivation notice and follow the available support instructions. Ask Uber to identify:
- The policy or account issue involved
- Whether a review or appeal is available
- What information is needed
- Whether the restriction is temporary or permanent
Save screenshots and copies of every response. Avoid creating multiple rider accounts to bypass a restriction because that may complicate account verification.
Uber Lost Item Help
To contact a driver about an item left in a vehicle:
- Open the Uber app.
- Select Account and then Trips or Activity.
- Select the ride.
- Choose Find lost item.
- Select Contact driver about a lost item.
- Enter a phone number where you can be reached.
Uber connects the call without normally revealing the rider’s personal number to the driver.
If the driver does not answer, leave a voicemail and try again later. The driver may be completing another trip.
Uber may charge a lost-item return fee after the item is returned. The fee is intended to compensate the driver for the time required to return it.
Uber and the driver do not guarantee that an item will be found or returned. Report stolen payment cards, identification, keys, or devices to the appropriate provider or authority when necessary.
What If the Lost Item Was Your Phone?
Sign in to Uber through another phone or computer and select the affected trip. Enter an alternate contact number so Uber can connect you with the driver.
If you cannot sign in, use Uber’s lost-phone support form.
Uber Safety and Driver Complaints
Call 911 immediately when someone needs urgent police, fire, or medical assistance.
After everyone is out of danger, report the incident through:
- The Safety section of the Uber app
- Uber’s Safety Incident Reporting Line page
- The dedicated safety number at 1-800-285-6172
The safety line is appropriate for concerns involving:
- A crash or collision
- Threatening behavior
- Physical or sexual assault
- A driver who may be impaired
- A dangerous vehicle condition
- Serious harassment or discrimination
- Another urgent safety-related incident
For a non-emergency driver complaint, select the completed trip and report the concern through the app.
Save:
- The driver’s displayed name
- The vehicle description and license plate
- The trip date and time
- The pickup and destination
- Photographs or screenshots
- Police or medical report information, when applicable
- The Uber safety case number
Do not confront a driver when doing so could place you or another person in danger.
Uber One Membership Help
Uber One may provide benefits for eligible Uber rides and Uber Eats orders.
To cancel through the app:
- Select the account or profile icon.
- Select Uber One.
- Select Manage Membership.
- Select End Membership.
- Follow the confirmation instructions.
Uber advises members to cancel before the next billing date to avoid another renewal charge. The exact deadline and refund eligibility may depend on the membership terms shown in the account.
Removing a payment card or deleting the app does not necessarily cancel an Uber One membership. Confirm that the account displays an end date or cancellation confirmation.
Uber Driver and Delivery-Person Support
Drivers and delivery people should use the Help section of the Uber Driver app or the Driving & Delivering Help Center.
Depending on the account and issue, the Driver app may display telephone, messaging, appointment, or other support options.
Driver concerns may include:
- Missing or incorrect earnings
- Account deactivation
- Background checks
- Vehicle-document approval
- Trip adjustments
- Safety incidents
- Cash-out problems
This CSN page is primarily focused on rider support. Drivers should identify themselves as drivers when leaving a review so their experiences are not confused with rider complaints.
Uber Customer Reviews and Complaints
CustomerServiceNumbers.com currently shows Uber with a rating of 2.1 out of 5 stars based on 10 reviews.
The visible CSN reviews were submitted in 2018, so this rating should be treated as a small, dated sample rather than a current measurement of overall Uber customer satisfaction.
Complaints described in the CSN reviews include:
- Missing Uber balances: A reviewer reported that an existing Uber credit balance disappeared.
- Driver earnings: A driver reported missing payments and difficulty obtaining assistance.
- Unauthorized card use: A reviewer described a family member repeatedly charging rides to the reviewer’s payment card.
- Fare differences: A rider reported that the completed-trip charge was higher than the initial price.
- Cancellation fees: A reviewer reported being charged several cancellation fees after drivers allegedly canceled the rides.
- Difficulty reaching support: Multiple reviews described frustration with app-based responses and the absence of a general telephone number.
These are individual customer reports. They do not establish that every Uber rider or driver will experience the same outcome.
What to Include in Your Uber Review
A useful review should explain:
- Whether you were a rider or driver
- Whether the problem involved a ride, account, charge, safety report, or membership
- The date of the incident
- Which support option you used
- Whether you received an automated or human response
- How long the review took
- What resolution Uber offered
- Whether the matter was ultimately resolved
Do not include complete payment-card numbers, account passwords, verification codes, private addresses, driver phone numbers, identification documents, or other sensitive information.
How to Escalate an Uber Complaint
- Select the exact trip or transaction. Complaints connected to the affected ride usually provide Uber with the most useful records.
- Choose the correct issue. Fare disputes, cancellation fees, safety incidents, lost items, and account problems use different support paths.
- Provide concise evidence. Include receipts, screenshots, route details, transaction amounts, and relevant dates.
- State the requested resolution. Ask clearly for a fare adjustment, fee refund, account correction, balance restoration, membership cancellation, or another specific action.
- Save the support thread. Keep screenshots of Uber’s responses and any case number.
- Reply through the same case. Explain why the response did not resolve the original complaint.
- Use the safety channel only for safety concerns. Do not use the safety number to bypass normal billing or refund support.
- Contact the payment provider when necessary. Notify the bank or card issuer promptly when a transaction appears fraudulent.
Information to Include in an Uber Complaint
Include:
- Trip date and time
- Pickup and destination
- Receipt or transaction amount
- The support category selected
- A brief timeline
- Previous Uber responses
- Case or reference numbers
- The resolution you are requesting
Uber Customer Service Frequently Asked Questions
What is Uber’s customer-service phone number?
Uber does not publish one general rider-support number for every problem. Riders should begin in the Uber app or at the Uber Help Center.
What is Uber’s safety phone number?
Uber’s Safety Incident Reporting Line is 1-800-285-6172. Call 911 first for an immediate emergency. The Uber safety line is not for ordinary fare, refund, or account complaints.
Can I request an Uber ride by telephone?
Customers in the United States can call 1-833-USE-UBER (1-833-873-8237) between 4 a.m. and 10 p.m. Eastern Time to request a ride where the service is available. This is not a general customer-service line.
How do I contact Uber about a fare?
Open the affected trip in the app, scroll to Help, and select the fare or fee issue that applies.
How do I dispute an Uber cancellation fee?
Open the trip showing the fee and select the option to review or dispute the cancellation fee.
How do I contact my Uber driver about a lost item?
Open the completed trip, select Find lost item, and choose the option to contact the driver.
How do I report an unauthorized Uber charge?
Check every Uber account and trip history connected to the payment method. Then submit the transaction through Uber’s unrecognized-charge support page and contact the card issuer if fraud is suspected.
How do I contact Uber if I cannot sign in?
Use Uber’s sign-in support form. Provide the account email, telephone number, recent trip information, and a reachable email address when requested.
Does Uber offer live telephone support?
Certain eligible riders may see premium phone support after signing in. Drivers may also receive phone options through the Driver app. These options are not universally available.
Where is Uber headquartered?
Uber Technologies, Inc. is headquartered at 1725 Third Street, San Francisco, CA 94158.
How Uber Compares With Other Ride Services
Uber’s primary U.S. ride-hailing competitor is Lyft.
- Lyft customer service: Lyft also relies heavily on in-app and online support for ride disputes, lost items, account issues, and safety reports.
When comparing ride services, consider pricing, local driver availability, cancellation policies, safety tools, membership benefits, accessibility, lost-item procedures, and access to human support.
Related Uber and Consumer Help Pages
- Uber Eats customer service, order help and refunds
- Lyft customer service
- Identify an unfamiliar Uber or payment-card charge
- Check a suspicious Uber message, call or support offer
- Find chat and online customer-support options
- Read and share company reviews
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.
We are an independent consumer-help website and are not owned or operated by Uber. Because fake customer-service numbers and account-recovery scams can appear online, we direct readers toward Uber’s official app, Help Center, and verified safety channels.
Our goal is to help consumers select the correct support path, document a complaint, understand common charge problems, and share whether the issue was resolved.
Share Your Uber Customer Service Experience
Have you contacted Uber about a fare, cancellation fee, lost item, driver complaint, unauthorized transaction, hacked account, membership charge, safety incident, or driver-payment problem?
Leave a review below and explain what happened, which support option you used, whether you reached a person, how long the process took, and whether Uber resolved the complaint.
Do not include passwords, verification codes, payment-card numbers, private addresses, driver telephone numbers, identification documents, or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Uber Technologies, Inc., Uber Eats, or any Uber subsidiary. Uber does not provide customer support through this website.
Contact information and support links are provided to help consumers reach Uber directly. Reviews and complaints reflect the experiences and opinions of individual contributors.
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