If your Danby refrigerator is not cooling, an air conditioner is not working properly, a dehumidifier has stopped collecting water, you need replacement parts, or you want warranty or repair assistance, start with Danby’s current support system. Have the model number, serial number and proof of purchase ready before contacting Consumer Care.
Danby Customer Service Contact Information
- Customer service: 1-800-263-2629
- Fastest current support route: Danby Customer Support Form
- Online support response: Danby’s current support page says a team member will respond within two business days
- Phone hours: Danby’s current U.S. support page does not publish exact general telephone hours
- U.S. address: Danby Products Inc., 1800 Production Dr., Findlay, OH 45840-5445
- Home office: Danby Products Ltd., 5070 Whitelaw Rd., Guelph, ON N1H 6Z9, Canada
- Official U.S. website: Danby USA
- Product manuals: Danby Manuals
- Warranty lookup: Danby Warranty Lookup
- Replacement parts: Danby Appliance Parts
- Authorized service locations: Find a Danby Servicer
- Product recalls: Danby Recall Information
Which Danby Support Route Should You Use?
- Refrigerator, freezer, dishwasher, microwave or other appliance problem: Submit the Danby support form or call 1-800-263-2629.
- Warranty claim: Have the model, serial number and original proof of purchase ready and use Danby’s Consumer Care system.
- Repair: Use Danby’s authorized servicer locator after reviewing warranty coverage for the exact model.
- Replacement part: Search the official Danby Appliance Parts site by model.
- Owner’s manual: Use Danby’s Product Manuals search and enter the exact model number.
- Danby.com return: Use Danby’s Request a Return system and current direct-purchase return policy.
- Appliance purchased from another retailer: Contact that retailer about its return or exchange policy and Danby about manufacturer-warranty service.
- Recalled appliance: Stop or modify use as directed in the official recall notice and follow the recall-specific contact information.
What to Have Ready Before Contacting Danby
Gather:
- Complete appliance model number
- Serial number
- Purchase date
- Retailer or website where the appliance was purchased
- Original receipt or bill of sale
- Danby.com order number when applicable
- Description of the problem
- Error code or warning light
- Photos of damaged or defective areas
- Previous Danby support case number
Danby’s current online support form allows customers to upload proof of purchase and image files.
Do not publish your complete serial number, order number, receipt, home address, payment information or private customer-service correspondence in a public review.
Danby Warranty Coverage
Danby does not use one identical warranty period for every appliance.
Danby currently states that its products can include standard:
- 12-month warranties
- 18-month warranties
- 24-month warranties
Coverage can include parts, labor and either in-home or carry-in service depending on the appliance.
For example, some current Danby dishwashers carry 12 months of parts-and-labor coverage with in-home service, while certain current window air conditioners carry 24 months of coverage.
Always check:
- The owner’s manual for the exact model
- The product’s Danby.com page
- The warranty information supplied with the appliance
before assuming a particular warranty length or service type.
Proof of Purchase Is Required for Danby Warranty Service
Danby’s current support and registration pages state that proof of purchase is required for warranty claims.
Keep:
- The original bill of sale or receipt
- Retailer name
- Purchase date
- Model number
- Serial number
for the full warranty period.
Product registration can simplify the support process, but registration does not replace Danby’s proof-of-purchase requirement.
Registering a Danby Appliance
Danby strongly encourages customers to register new appliances.
Use the official Danby Product Registration page.
Registration can help with:
- Warranty support
- Product information
- Safety notifications
- Ownership records
Danby’s current registration program also provides a link to complete a product survey after registration for a free two-month warranty extension on qualifying purchases.
Danby states that only appliances purchased new and unused from an authorized Danby dealer or retailer qualify for its registration-related extended warranty benefits.
Its current registration page specifically says appliances purchased as:
- Danby Certified remanufactured products
- Scratch-and-dent products
- Clearance or liquidation products
are not eligible for those extended-warranty benefits.
Danby also states that it does not honor warranties for products purchased through auction sites such as eBay or Craigslist.
Finding a Danby Repair Center
Danby maintains a U.S. service-depot locator.
Use the Find a Servicer tool and search by ZIP code.
Before taking or shipping an appliance for service:
- Confirm that the servicer handles your appliance type.
- Ask whether it performs Danby warranty service.
- Provide the exact model number.
- Ask whether the appliance must be brought to the service location.
- Confirm whether any diagnostic, transportation or service charge could apply.
Some Danby products include in-home warranty service while others use carry-in service, so check the owner’s manual before arranging transportation.
Danby Replacement Parts
Danby maintains a separate official parts website at:
Search using the exact appliance model number.
Common replacement-part needs can include:
- Refrigerator shelves and bins
- Door gaskets
- Freezer components
- Air-conditioner filters
- Window-installation components
- Dishwasher racks and accessories
- Microwave parts
- Knobs and controls
- Dehumidifier components
Danby states that it attempts to maintain a robust inventory of parts for a reasonable length of time but does not guarantee that every part for every historical model will remain available indefinitely.
For a part failure that may be covered by warranty, contact Consumer Care before purchasing the replacement yourself.
Danby Manuals and Product Support
Danby’s current Product Manuals system lets customers search by model number.
Available documents can include:
- Owner’s manual
- Installation instructions
- Energy Guide
- Product specification sheet
- Chemical information where applicable
Use documentation for the exact model.
Danby appliances that look similar can have different electrical requirements, drain systems, refrigerants, installation clearances and operating procedures.
Danby Refrigerator and Freezer Troubleshooting
For a refrigerator or freezer that is not cooling properly:
- Confirm that the appliance has power.
- Check the temperature setting.
- Make sure the door is closing completely.
- Inspect the door gasket for debris or damage.
- Confirm that required ventilation space is not blocked.
- Review the owner’s manual for the exact model.
- Contact Danby if the problem continues.
If the appliance has recently been transported on its side, check Danby’s instructions for that product before plugging it in.
Do not puncture refrigerant lines or attempt sealed-system repairs unless you are appropriately qualified.
Danby Air Conditioner Is Not Cooling
Danby’s current air-conditioner guidance recommends checking:
- Whether the air filter needs cleaning
- The thermostat setting
- Whether doors and windows are closed
- Whether airflow around the appliance is obstructed
- Whether the unit is appropriately sized for the room
If the air conditioner is leaking, sparking, smoking, producing an unusual odor or showing another possible safety problem, stop using it and contact qualified support.
Also check whether the exact model is included in a current product recall.
Danby.com Return Policy
Danby’s published return policy applies to purchases made directly from Danby.
Its current standard return periods include:
- 7 days: Package damage after delivery
- 7 days: Customer ordered the incorrect model and needs a replacement
- 30 days: Customer-remorse return after delivery
- 30 days: Danby shipped the wrong product
- 60 days: Concealed damage or defective product
After the applicable return period, a damaged or defective product is generally handled under its warranty rather than as an ordinary product return.
Danby Return Shipping and Restocking Fees
Danby’s current direct-purchase policy says it covers return shipping when:
- The product was delivered broken or damaged and the matter is handled within the stated seven-day period, or
- Danby shipped the wrong product.
For returns involving:
- Buyer’s remorse
- An incorrectly ordered model
- Certain transportation-related issues
the customer is responsible for applicable return-shipping charges.
Danby’s policy also states that a 25% restocking fee applies under its return provisions.
Review the current policy and obtain authorization before sending a large appliance back.
How to Return a Danby.com Purchase
Use Danby’s official Request a Return form.
The form asks for:
- Name
- Phone number
- Danby order number
- Reason for return
- Existing Consumer Care case number when applicable
- Photos of a damaged unit when applicable
Danby’s current return policy also lists:
for assistance with a Return Authorization, return shipping or concerns involving a direct Danby purchase.
Do not ship an appliance back without following Danby’s return instructions.
Product Purchased From Home Depot, Walmart, Costco or Another Retailer
If the appliance was purchased from another retailer, that retailer’s return policy controls the retail transaction.
For a recent purchase:
- Check the retailer’s return or exchange deadline.
- Keep the receipt.
- Keep packaging when practical.
- Document shipping or delivery damage immediately.
For a manufacturing defect after the retailer’s return period, use Danby’s warranty and authorized-service system.
The Danby.com direct-purchase return policy does not automatically apply to an appliance purchased elsewhere.
Important 2025 Danby Window Air Conditioner Recall
The affected Danby models are:
- DAC080B6IWDB-6
- DAC080B7IWDB-6
- DAC100B6IWDB-6
Consumers with one of these recalled air conditioners should contact Midea for the recall remedy.
Current recall contact:
- Midea recall telephone: 1-888-345-0256
- Hours: Monday-Friday, 8 a.m.-5 p.m. ET
- Email: midea4028@midea.com
- CPSC recall: Official CPSC Recall Notice
The recall remedy can include a free repair or a full or prorated refund depending on the applicable circumstances.
Older Danby Range Recall
Danby’s current recall page also continues to list certain free-standing and slide-in electric and gas ranges distributed between June and November 2021.
Listed models include:
- DER202B
- DER202W
- DR202BGLP
- DR202BSSGLP
- DR202WGLP
The concern involves the range’s anti-tip bracket.
Danby instructs owners to contact the company to determine whether their unit is affected and, when applicable, arrange a free in-home service call to inspect the bracket and make sure it is securely installed in the floor or wall.
Danby Dehumidifier Recalls
Danby’s current recall page continues to identify multiple historical dehumidifier recalls involving products manufactured for Danby by:
- New Widetech
- Gree
- GD Midea
Some affected dehumidifiers can overheat or catch fire.
Because numerous capacities, model numbers, manufacture dates and Danby sub-brands were involved, do not decide recall eligibility based on the Danby name alone.
Use:
Danby’s Product Recalls page
and compare the complete model and serial information.
For the older GD Midea dehumidifier recall, Danby currently continues to publish:
for recall eligibility questions.
Danby Product Safety
Danby appliances can involve electricity, water, heat and refrigerants.
Stop using an appliance and seek appropriate assistance if you notice:
- Smoke
- Sparking
- Burning odor
- Overheating
- Damaged electrical cord or plug
- Major water leakage near electrical components
- Refrigerant-system damage
- Unexpected movement or tipping of a range
Some current Danby cooling products use flammable refrigerants. Repairs involving refrigerant circuits should be performed by appropriately qualified personnel following the instructions for the exact appliance.
Serious product-safety issues can also be reported through SaferProducts.gov.
How to Escalate a Danby Customer Service Complaint
- Submit the current Danby Consumer Care web form or call 1-800-263-2629.
- Provide the model number, serial number, purchase date and retailer.
- Upload proof of purchase for a warranty claim.
- Include photos when the issue involves physical damage or a product defect.
- Clearly state the requested resolution, such as troubleshooting, warranty repair, replacement part or return.
- Save the Danby case number and customer-service correspondence.
- If repair is required, obtain the authorized-servicer information and keep the service paperwork.
- If the issue is unresolved, follow up using the existing case number rather than starting a completely new request.
If the product is subject to a recall, use the recall-specific process rather than waiting for an ordinary warranty complaint to be escalated.
Danby Reviews and Complaints
CustomerServiceNumbers.com currently shows a 2.0 out of 5 rating based on two published Danby reviews.
The two visible reviews are:
- September 9, 2015: A reviewer said they could not reach Danby customer support.
- August 29, 2014: A reviewer said a Danby air conditioner did not appear capable of cooling one room.
With only two visible reviews, there is not enough CustomerServiceNumbers.com feedback to establish a reliable broad trend about Danby’s current customer service or product quality.
The previous editorial text said reviews often highlighted the affordability and functionality of Danby appliances while complaints focused on customer service, durability and warranty claims. Those broad claims are not supported by the two visible CSN reviews and should not be presented as findings from this site’s review section.
If you have contacted Danby, useful first-hand review details include:
- The appliance type and model family
- Whether the issue involved troubleshooting, warranty, repair, parts or a return
- Whether you used the web form or telephone support
- Whether you received a support case number
- How long it took to receive assistance
- Whether the problem was resolved
Do not post complete serial numbers, receipts, addresses, telephone numbers, payment information or private customer-service correspondence.
About Danby
Danby is a privately held North American appliance company.
The company traces its history to 1947, when it began in Montreal, Canada.
Danby specializes in compact and specialty appliances, with current product categories including:
- Compact and apartment-size refrigerators
- Freezers
- Wine coolers
- Beverage centers
- Kegerators
- Window and portable air conditioners
- Dehumidifiers
- Dishwashers
- Microwaves
- Ranges
- Washers and dryers
- Medical and clinical refrigerators
- Ice makers
- Air purifiers
Danby’s home office is in Guelph, Ontario, and its U.S. entity operates from Findlay, Ohio.
Related Appliance Customer Service Pages
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Danby Customer Service FAQs
What is the Danby customer service phone number?
Call Danby Consumer Care at 1-800-263-2629.
What are Danby customer service hours?
Danby’s current U.S. support page does not publish exact general telephone-support hours. Danby currently recommends its online support form and says a team member should respond within two business days.
What is the fastest way to contact Danby?
Danby’s recent product documentation identifies its online support form as the quickest customer-service route because the request can be directed to an expert for the specific appliance.
What information does Danby need for support?
Have the model number, serial number, retailer, purchase date and proof of purchase available. Danby’s support form also accepts order information and photos.
How long is a Danby warranty?
Warranty length varies by product. Danby currently offers appliances with standard 12-, 18- and 24-month warranties. Check the owner’s manual or product page for the exact appliance.
Does Danby require a receipt for warranty service?
Yes. Danby’s current support and registration pages state that proof of purchase is required for warranty claims.
Does registering a Danby product extend the warranty?
Danby’s current registration program provides an opportunity to complete a product survey after registration and receive a free two-month warranty extension on qualifying products.
Where can I find a Danby repair center?
Use Danby’s official Find a Servicer tool and search by ZIP code. Confirm that the location handles the exact product and warranty service before transporting an appliance.
Where can I buy Danby replacement parts?
Use Danby’s official parts site at DanbyApplianceParts.com and search by the exact model number.
Where can I find a Danby owner’s manual?
Use Danby’s Product Manuals page and search by the appliance model number.
Can I return a Danby.com purchase?
Yes, subject to Danby’s current direct-purchase return rules. The return period varies by reason, including seven days for certain damage or incorrect-model situations, 30 days for customer remorse or a wrong product shipped by Danby, and 60 days for concealed damage or defects.
Does Danby charge a restocking fee?
Danby’s current direct-purchase return policy states that a 25% restocking fee applies under its return provisions. Customers can also be responsible for return shipping depending on the reason for the return.
Can I return a Danby appliance purchased at another retailer directly to Danby?
The ordinary Danby.com return policy is for direct Danby purchases. If another retailer sold the appliance, use that retailer’s return policy for the transaction and Danby for applicable manufacturer-warranty service.
Are any Danby window air conditioners recalled?
Yes. Danby models DAC080B6IWDB-6, DAC080B7IWDB-6 and DAC100B6IWDB-6 are included in a 2025 Midea U/U+ window-air-conditioner recall involving a mold-exposure risk.
What is the current Midea recall number for affected Danby window air conditioners?
Call Midea at 1-888-345-0256, Monday through Friday from 8 a.m. to 5 p.m. ET, for the 2025 U/U+ window-air-conditioner recall.
Are older Danby dehumidifiers recalled?
Some older Danby, Danby Designer, Danby Premiere and related dehumidifiers manufactured by companies including Midea, Gree and New Widetech are subject to recalls. Check Danby’s current Product Recalls page using the complete model information.
Where is Danby located in the United States?
Danby Products Inc. operates at 1800 Production Drive, Findlay, OH 45840-5445.
Where is Danby’s home office?
Danby Products Ltd.’s home office is at 5070 Whitelaw Road, Guelph, Ontario N1H 6Z9, Canada.
When was Danby founded?
Danby traces its history to 1947 and its first location in Montreal, Canada.
How many Danby reviews are on CustomerServiceNumbers.com?
The Danby page currently has two published customer reviews and displays an overall rating of 2.0 out of 5.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share first-hand service experiences since 2004. CSN independently organizes contact information, warranty and repair resources, recall information and customer reviews.
CustomerServiceNumbers.com is not affiliated with Danby Products Ltd., Danby Products Inc., Midea, Gree, New Widetech, any appliance retailer, repair provider or government agency. Contact information, warranties, return rules, parts availability and recall remedies can change, so verify important actions through Danby’s current official resources.
Share Your Danby Customer Service Experience
Have you contacted Danby about a refrigerator, freezer, air conditioner, dehumidifier, dishwasher, microwave, wine cooler, kegerator, washer, dryer, replacement part, warranty claim, repair or product recall?
Leave a respectful first-hand review below describing the appliance, problem, support route used, approximate response time and whether Danby resolved the issue.
Privacy reminder: Posting a review on CustomerServiceNumbers.com does not contact Danby, file a warranty claim, schedule a repair, order a replacement part or register for a recall. Do not post complete serial numbers, receipts, order numbers, home addresses, payment information or private customer-service correspondence.
Independent Site Disclaimer: CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with Danby Products Ltd. or Danby Products Inc., and Danby does not provide customer service through this page.
