Danze Customer Service, Parts, Warranty and Reviews

Danze customer service is now provided through Gerber Plumbing Fixtures. Danze products were integrated into the Gerber brand, but Gerber continues to offer technical support, troubleshooting, replacement-parts assistance and warranty information for Danze and Danze by Gerber faucets, shower systems and kitchen or bathroom fixtures.

Use the technical-support number for leaking faucets, cartridges, sprayers, installation questions, model identification, missing parts and warranty assistance. Gerber maintains separate customer-service numbers for presale questions, general inquiries and order-status assistance.

Is Danze Now Part of Gerber?

Yes. Globe Union Industrial Corporation, the parent company of Gerber Plumbing Fixtures, announced that Danze by Gerber products would be integrated into a unified Gerber brand. Newer products may carry the Gerber name even when their designs, model numbers or installation documents are connected to an older Danze collection.

Customers with legacy Danze products should not assume that support has ended solely because the original Danze website or branding is no longer used. Gerber’s current support center includes instructions and technical articles covering Gerber and Danze by Gerber products.

Danze Replacement Parts and Technical Support

Gerber technical support assists with common Danze faucet and fixture issues, including:

• Faucets that drip after being turned off
• Leaks around the handle, spout, hose or spray head
• Replacement cartridges and diverters
• Loose, damaged or difficult-to-operate handles
• Pull-down and pull-out sprayer problems
• Low water pressure or restricted flow
• Missing installation hardware
• Damaged finishes or trim components
• Shower-valve and temperature-control questions
• Product identification and installation instructions

Do not purchase a cartridge or similarly shaped replacement component until the exact product has been identified. Several Danze and Gerber cartridges look alike but are not interchangeable. Using the model number and parts diagram can prevent ordering the wrong component.

How to Find a Danze Faucet Model Number

Gerber states that Danze by Gerber faucet products manufactured since 2010 generally include an identification label. Depending on the faucet or valve, check:

• The underside of the handle canopy
• A label attached to the in-wall valve
• Behind the valve escutcheon
• The original product box or installation manual
• The retailer’s receipt or online order history

Gerber provides additional model-identification guidance on its official faucet model-number support page.

If the label is unavailable, take clear photographs of the complete faucet, handles, spout, spray head, connections and any visible markings. Include approximate purchase and installation dates when submitting the support request.

Information to Have Before Contacting Danze Support

Gerber may request information needed to identify the product and determine whether replacement parts or warranty service are available. Prepare the following when possible:

• Danze or Gerber model number
• Collection or product name
• Approximate purchase date
• Retailer or plumbing supplier where the product was purchased
• Receipt or other proof of purchase
• Installation address
• Photographs of the complete fixture and problem area
• A description of the leak, defect or missing component
• Previous case, order or replacement-part number

If the fixture was supplied by a builder, plumber or remodeling contractor, ask whether the contractor retained the invoice, model information or product documentation.

Danze Warranty Claims

Warranty coverage depends on the product, purchase date, type of installation, original purchaser status and applicable written warranty. Residential and commercial installations may have different coverage periods and limitations.

Gerber publishes separate warranty information for brass products and vitreous-china products. Danze faucets, shower valves and related fittings generally fall under the brass-product warranty, but customers should confirm the policy applicable to their exact model.

Review the current Gerber warranty information before submitting a claim. A warranty may cover an eligible replacement component without covering plumbing labor, removal, installation, property damage or other expenses. Do not schedule paid repair work based solely on an assumption that every related cost will be reimbursed.

Retailer Returns Versus Manufacturer Warranty Service

The retailer and manufacturer handle different types of requests:

• Incorrect, incomplete or damaged new order: Contact the retailer promptly and retain the packaging.
• Return or refund request: Follow the retailer’s current return policy.
• Defect discovered after installation: Contact Gerber technical support for troubleshooting and warranty review.
• Installation damage: Contact the installer and Gerber to determine whether the problem involves installation or the product itself.
• Part needed for an older fixture: Ask Gerber to identify the current replacement or an authorized parts source.

Keep photographs of shipping damage, incorrect components and the packaging label before returning or discarding anything.

Escalating an Unresolved Danze Complaint

1. Contact the correct Gerber technical-support or customer-service department.
2. Request a case number and record the date and representative’s name.
3. Send the model number, receipt, photographs and a concise description of the problem.
4. State the resolution requested, such as product identification, a replacement part or warranty review.
5. If the issue remains unresolved, ask whether the case can be reviewed by a supervisor or warranty specialist.
6. For retailer order or refund disputes, escalate separately through the retailer that accepted the payment.
7. Keep copies of emails, photographs, shipping records and tracking numbers for replacement parts.

Danze Customer Reviews and Complaints

This CSN page currently has no published Danze customer reviews. Therefore, there is not enough page-specific feedback to identify a reliable complaint pattern or calculate a meaningful customer rating.

Customers can help other Danze owners by including the following in a review:

• The faucet, shower system or fixture model
• Approximate product age
• The specific leak, defect or parts problem
• Whether Gerber successfully identified the product
• How long replacement parts took to arrive
• Whether the warranty or retailer resolved the issue
• Any follow-up required after the first support request

Do not publish a home address, phone number, email address, receipt number or support-case number in a public review.

Frequently Asked Questions

What is the Danze technical-support phone number?

Danze products are supported through Gerber. United States technical support can be reached at 1-888-648-6466. Canadian technical support can be reached at 1-800-487-8372.

Is the old Danze customer-service number still current?

The older number previously shown on this page is not the number currently published by Gerber for United States technical support. Gerber now lists separate numbers for technical support and general customer service.

Can Gerber help with older Danze faucets?

Gerber’s support center contains repair, identification and troubleshooting information for numerous Danze and Danze by Gerber products. Parts availability depends on the model and age of the fixture.

How do I request a replacement Danze cartridge?

Contact Gerber technical support with the faucet model number, photographs and a description of the leak or operating problem. Confirm the exact cartridge number before purchasing or installing it.

Does a Danze warranty pay for plumber labor?

Do not assume that plumbing labor, removal, installation or property damage is covered. Review the written warranty for the exact product and obtain Gerber’s determination before arranging work based on expected reimbursement.

Should I contact Gerber or the retailer?

Contact the retailer for order errors, shipping damage, returns and refunds. Contact Gerber technical support for troubleshooting, replacement-part identification and manufacturer warranty assistance.

Related Customer Service Information

• Moen Customer Service
• Delta Faucet Customer Service
• Kohler Kitchen and Bath Customer Service
• GROHE Customer Service
• Home Depot Customer Service
• Lowe’s Customer Service

CustomerServiceNumbers.com is an independent customer-service information and review website. It is not affiliated with Danze, Gerber Plumbing Fixtures or Globe Union Industrial Corporation and cannot access warranty claims, identify replacement parts or dispatch a plumber.

Phone numbers, hours, warranty terms and support procedures can change. Confirm current information through Gerber’s official support center before submitting a claim or purchasing replacement components.