Hertz Customer Service Phone Number - Complaints
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Car Rental

Hertz Customer Service

1-800-654-3131

How To Contact Hertz Customer Service

Hertz is the largest US car rental agency. Hertz rents cars, trucks, vans, and high end cars.

Phone Number: 1-800-654-3131

26 replies on “Hertz Customer Service

1-800-654-3131

On April 13, 2014 I pick-up a rental car from Hertz BWI, I was in a hurry, so I spoke with the attendant and informed them they charged the wrong credit card, and that I’m a Government employee and tax should not be charged to my credit card. They stated ok but never made any changes to the receipt. Upon return of the car I stated again that tax should not be charge, and there response was do you have a tax exempt form I said no? The attendant said call the corporate office it shouldn’t be a problem to have them taken off. I contacted the number given to me which was 1-800-654-4173, I spoke with Don who was not the most customer friendly person in the world, and he told me there’s nothing he can do you have to pay the tax, I asked to speak to his supervisor, who name was Phyllis, she stated you should have showed your tax exempt form, so you have to pay the tax. This is not the first time I’ve rented from Hertz’s, but it’s the first time I was asked for a tax exempt form. I stayed on the phone for over 10 min waiting on no assistance. I’m a gold card member who just got basically slapped in the face; there is no type of incentives for using Hertz’s. My rental record is 12ssssxxx. Now I’m waiting on the charges to be placed on the other card it still hasn’t been done. Is this the type of message that Hertz’s wants to put out to the Government and GSA about overall service.

I am a Hertz Gold member and have been for over 25 years. On 4-16 of this year, I had a reservation at Dallas Love Field. I took a flight that arrived 30 minutes earlier but to my surprise when I got to the Hertz car location, my name was not on the reservation board. I had my email confirmation as well as a hard copy. I went inside and stood amongst a few irate customers. After about 20 minutes (this erased the extra time I was trying to save on an earlier flight), I asked the attendant what was the problem. She politely stated that they had no cars to rent. I asked her then why did they accept my reservation and why hadn’t she told me before she wasted my 20 minutes. This is the second (and last) time in as many reservations that this has happened to me at the Dallas Love Field location. Hertz probably doesn’t know that I have other options. Options of other rental companies that Hertz is not affiliated with and will exercise my right next time I travel anywhere, not just Dallas.

HERTZ DOES NOT EVEN REACH ONE STAR. This company should be BANNED from everywhere. They are an absolute rip off. Charged my account three times. They have the absolute worst, most disrespectful and ignorant staff members ever. From the rude people getting the cars all the way to the manage and Corporate office representative. They are an ABSOLUTE NIGHTMARE. Do yourselves a favor and DO NOT get ANY services from HERTZ. At first I thought it was just the hertz from my area until I traveled and got the worst “hertz experience” of my life.

Horrible customer service, my son was rear ended, the insurance company rented a car from hertz, he went to work that day, an the next morning went to go to work the care did not start, he is in between two jobs, had to get a ride to work, the hertz company said nothing they can do, that we need to call roadside, explained we wanted a different car, but delivery it to him at work because he cannot go to the rental place do to his jobs, they said sorry we cannot help, but at the same time they are collecting payment from the insurance company, I don’t understand why is it so difficult to take a car to his work, when after all they took a car to him at the autobody shop. I then call the insurance company, an they apologize, they will get a car from enterprize, an will not be using hertz any longer. Also I called corporate to see if they could help me an to no avail

Horrible customer service, my son was rear ended, the insurance company rented a car from hertz, he went to work that day, an the next morning went to go to work the care did not start, he is in between two jobs, had to get a ride to work, the hertz company said nothing they can do, that we need to call roadside, explained we wanted a different car, but delivery it to him at work because he cannot go to the rental place do to his jobs, they said sorry we cannot help, but at the same time they are collecting payment from the insurance company, I don’t understand why is it so difficult to take a car to his work, when after all they took a car to him at the autobody shop. I then call the insurance company, an they apologize, they will get a car from enterprize, an will not be using hertz any longer. Also I called corporate to see if they could help me an to no avail

The worse customer service ever. Do not rent from Hertz. If you experience problems with your car not only will the customer services reps treat you VERY rudely when you contact them, you will also BE BILLED FOR THE ENTIRE AMOUNT OF THE RENTAL EVEN IF THEY TELL YOU THEY HAVE ADJUSTD THE BILL.

THE WORSE CAR RENTAL COMPANY EVER! IF I COULD RATE THEM A NEGATIVE STAR I WOULD.

Most terrible company in the world.

No customer service, especially in Abu Dhabi!!!

Phones are always busy, no communication at all

Will never rent from them

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