Lexus Customer Service – Complaints And Reviews

1-800-255-3987

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Before purchasing or servicing a Lexus vehicle, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Lexus is the luxury vehicle division of the Japanese automaker Toyota, known for producing high-quality, luxury cars and SUVs.

How to Contact Lexus

You can reach Lexus customer service using the following details:

  • Phone Number: 1-800-255-3987
  • Email Support: Lexus offers support through their online contact form available on their website.
  • Customer Service Hours: Monday – Friday, 8 AM – 9 PM ET, Saturday, 10 AM – 7 PM ET
  • Corporate Address: Lexus, 6565 Headquarters Drive, Plano, TX 75024
  • Website: https://www.lexus.com/

Lexus Customer Support Reviews and Complaints

When considering purchasing or servicing a Lexus vehicle, it’s helpful to review their customer service feedback. Lexus competes with other luxury automobile brands like BMW, Tesla, Mercedes-Benz, and Audi. Customer reviews often highlight the performance, design, and customer service provided by Lexus, particularly for those seeking luxury and reliability. However, some complaints focus on issues related to customer service, maintenance costs, and vehicle availability.
Comparing Lexus with other luxury automobile brands can help you determine which offers the best vehicles, pricing, and customer support for your driving needs. Evaluating customer reviews and complaints is an important step in making an informed decision about purchasing or servicing a Lexus vehicle.

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing or servicing a Lexus vehicle.

Note: This website listing is not associated with Lexus. The information and the reviews are a service provided by CustomerServiceNumbers.com.

Lexus does not provide support services directly through this website. For any questions or concerns about Lexus products or services, contact their customer service representative directly.

Lexus Customer Service

April 3, 2014

I have been a loyal Lexus customer since 1993. I have owned 10 Lexus vehicles (2 SC400s, 2 GS400s, GS430, LX450, LS400, LS460, RX450H and this GS460) and have been one of their strongest endorsers. Until now. I recently purchased the used GS460 with 75K miles from a different dealership. Within two months I got all the warning light indicating the brace actuator needed replacing. Part $2600, labor another $600. I realize the car was out of warranty and I did not purchase the vehicle from a Lexus dealership but hoped that being a loyal customer for over 20 years would account for something. Nothing, no consideration at all. Even 10% off parts and labor would have been something. I have purchased Lexus vehicles for the past 20 years because they were dependable and the customer service was top notch. I am very disappointed that there has been no effort on their part to help me. Especially since this , from what I have found on the internet, is a common problem with these actuators. Consumer Reports actually list brakes as the weak part on GS460 vehicles. I cannot trade the vehicle as is since it has a safety issue. I have to get it fixed, but, once I do, I will trade it and never look to purchase another Lexus vehicle again.

Avatar for Michael G
Michael G

Lexus RX Recall Issue

March 12, 2014

I’m concerned about the IPM recall on the 07 Lexus RX, I’ve read so many comments about the gas mileage dropping 5-8 mpg after the replacement of the part. What can you tell me about this?

Avatar for BRENDA
BRENDA
2.4
2.4 out of 5 stars (based on 889 reviews)
Excellent6%Very good3%Average52%Poor5%Terrible34%
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Lexus Customer Service

April 3, 2014

I have been a loyal Lexus customer since 1993. I have owned 10 Lexus vehicles (2 SC400s, 2 GS400s, GS430, LX450, LS400, LS460, RX450H and this GS460) and have been one of their strongest endorsers. Until now. I recently purchased the used GS460 with 75K miles from a different dealership. Within two months I got all the warning light indicating the brace actuator needed replacing. Part $2600, labor another $600. I realize the car was out of warranty and I did not purchase the vehicle from a Lexus dealership but hoped that being a loyal customer for over 20 years would account for something. Nothing, no consideration at all. Even 10% off parts and labor would have been something. I have purchased Lexus vehicles for the past 20 years because they were dependable and the customer service was top notch. I am very disappointed that there has been no effort on their part to help me. Especially since this , from what I have found on the internet, is a common problem with these actuators. Consumer Reports actually list brakes as the weak part on GS460 vehicles. I cannot trade the vehicle as is since it has a safety issue. I have to get it fixed, but, once I do, I will trade it and never look to purchase another Lexus vehicle again.

Avatar for Michael G
Michael G

Lexus RX Recall Issue

March 12, 2014

I’m concerned about the IPM recall on the 07 Lexus RX, I’ve read so many comments about the gas mileage dropping 5-8 mpg after the replacement of the part. What can you tell me about this?

Avatar for BRENDA
BRENDA
​

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